The hotel was great, it didn'the have a frig or microwave in the room, but the service was great. If we needed something they where right there to take care of it.Genuine Hotels.com guest review
"Served its purpose, but..."
Front desk staff was very nice, and although we didn't have our room serviced the whole time we were there, the housekeeping staff was really great about bringing us stuff that we were out of/needed. The room itself was clean, and the beds were comfortable, but my family had a really hard time sleeping there because of noise. Not only were the doors […] really loud as other hotel guests opened and closed their doors, but we had to turn the air conditioner off at night because the sound it made was so awful that it startled my baby every time it turned on and was just generally loud. The other thing that bothered me was that wifi was only free for the first night and had to be paid for thereafter (we stayed for 6 nights). Must have been in the fine print. For being a hotel suited for business travelers, it should be pretty standard as a free amenity. Also, no continental breakfast. :( Read moreGenuine Hotels.com guest review
Great room. The beds were very comfortable. Loved the patio area; it was a relaxing atmosphere to have drinksGenuine Hotels.com guest review
They only had microwaves and ice machines on three out of ten floors in the hotelGenuine Hotels.com guest review
We loved this beautiful hotel and felt very comfortable with our spacious room.Genuine Hotels.com guest review
"Great place to stay"
I have stayed here twice, once in the winter and once in the summer. Both times they exceeded my expectations.Genuine Hotels.com guest review
The staff was very professional, yet personable. We asked to change rooms since we were in earshot of a barking dog. They accommodated us immediately with no problem at all. We were there because our grandbaby was being born at St. Joseph's and they were kind enough to let us leave our luggage there after checkout so it would melt our personal items. […] Your staff is one of the kindest group we've met. We will definitely stay there upon our many returns to Tucson since that is where my son and grandbaby live now. Thank you for your kindness during such a sensitive time. Read moreGenuine Hotels.com guest review
Had a great stay-cation at your hotel. Will b back for sureGenuine Hotels.com guest review
This is a really nice hotel. The rooms are comfortable and clean. It would be nice if they had a complimentary breakfast. The breakfast buffet available was really good, but it's also expensive.Genuine Hotels.com guest review
We had a great time.The staff at the Hotel was very polite and friendlyGenuine Hotels.com guest review
I had a great time staying here! Would of been better if I had a microwave. Guess you can't have it all!Genuine Hotels.com guest review
Nice placeGenuine Hotels.com guest review
"in my relatives neighborhood"
There was some kind of oily substance in bathroom tub and bathroom entrance. It was addressed quickly in tub and miscommunication on entrance was quickly addressed when micommunication was cleared up. Hotel staff was very prompt and super friendly. I wanted a refrigerator and one was brought up...was beat up, but served my needs and was clean. For the […] price I paid it was beyond my expectations. Could use a remodel, but was very clean-they were cleaning carpets during our stay. The bar and pool/hot tub area beautiful. Will definitely stay here again. Close to many resturants and sights. Read moreGenuine Hotels.com guest review
"House hunting trip to AZ"
The staff was very friendly and helpful. The pool area was a very pleasant area to enjoy breakfast and dinner.Genuine Hotels.com guest review
The hotel was very attractive and the room was clean and comfortable. The room was very noisy. I couldn't figure out the source of the noise. I was also in a class Monday through Friday. The conference room for the class was very cold and uncomfortable. We requested attention to this twice a day with no satisfaction. In Tucson, AZ I had to wear a jacket […] all day in my room. It made trying to learn technical information very difficult. With that and the comfort of the chairs and tables, I suggested to our host company that they no longer host courses at this hotel. Read moreGenuine Hotels.com guest review
Awful. Housekeeping didn't show up for three days for no other reason than being overlooked. Room service was cold. The accommodations were outdated and depressing. Rather than being given a room with two doubles, we were placed in a room with a king sized bed and pull out couch. This hotel was the worst as far as beauty and efficiency. Don't stay here.... […] It's also insanely far from the University. Read moreGenuine Expedia guest review
EVERYTHING WAS WONDERFUL!!!!!!!!!Genuine Hotels.com guest review
"Beautiful hotel, amenities not so good"
Hotel was fabulous, nice location, easy access to our destinations. Not so good on amenities ie: no refrig or microwave, hair dryer, ice machine not convenient. hotel staff irritable, otherwise bed and room comfortable. Not what I expect from Hilton.Genuine Hotels.com guest review
"Older Hilton, but clean"
As an Expedia customer, my check-in experience was less than welcoming. When I made the mistake of handing the desk clerk my Hilton Honors card, I was swiftly informed that as an Expedia customer I earned no points (who knew?). I travel a lot for work and stay at Hilton brands often, so was not prepared for the second class treatment.Genuine Expedia guest review
All ok, just far away from everything!Genuine Hotels.com guest review
"Not the best, probably not the worst"
Asked repeatedly to have the shampoo and towels replenished. A/C didn't work for the first two nights. Bathrooms were not clean. They had in room coffee makers with no coffee cups. LAZY breakfast room staff. She seemed put out when I asked her to replenish the food (she was really busy talking to other staff and taking her daily meds).Genuine Expedia guest review
Great place to stay. Should have had refigerator in room on Executive Level and at that price. The Exec Level breakfast buffet was acceptable but not outstanding. Customer service and staff were helpful and very friendly.Genuine Hotels.com guest review
Very nice, only issue was computer glitch at hotel that charged us for the rooms that we had prepaid.Genuine Hotels.com guest review
"Outstanding business trip!"
I had a two night stay at this hotel in Tucson. The hotel staff was very friendly and accommodating. I travel to Tucson three times a year and I will stay at this hotel every time I visit.Genuine Expedia guest review
"Not one pleasant interaction with staff."
This hotel has decor from the 90s. Staff treats you like you are a bother. Worst Hilton experince I have ever had. Mold growing in the shower, running toilets, very dirty carpets. That aside, it is the ambivalence of the staff, from the front desk, to the driver, to the maids it was all pretty surreal.Genuine Hotels.com guest review
We called 1.5 hours before arriving to see if our room was ready. After traveling there, our room wasn't ready & we had to wait almost 30 min to get in. When we got in our room, the bathroom light wouldn't light up fully so the maintenance man came up. He said he'd have to replace the entire switch. We left for a couple hours & came back to find we'd […] been moved to a room across the hall. The AC/heater unit in the new room wasn't working right & at that point we decided to put up with it as we didn't want to move rooms again. The staff at the front desk was friendly but did not possess good customer service skills. One girl appeared confused most of the time. The grounds were beautiful & the bell hop gentleman was very friendly. I would stay there again but this time was disappointing. Read moreGenuine Hotels.com guest review
"2 nights at the Hilton"
The air conditioner was extremely loud and fortunately cool enough overnight that we could turn it off and be comfortable. The noise from the air conditioners in the rooms next to us was totally audible and made sleeping difficult.Genuine Expedia guest review
"Nice, clean, priced right"
Nice, clean hotel. Wi-Fi worked great. Nice park just south down the street where the kids could play. No complimentary breakfast. Grass lawn out front - they should know better.Genuine Hotels.com guest review
everything was top-notch. bellman was most helpful in directing us to the sightseeing we wantedGenuine Hotels.com guest review
This is our secod stay at this hotel and as always met our expectations. Staff is very polite and helpful. I would definitely recommend to our friends.Genuine Expedia guest review
"Reception staffs got an attitude"
We arrived at the hotel late from the drive from LA. While checking in, the staff was very unfriendly. Did not even got a "hello" or even a "hi". They count not find my reservation and told them one room is under my wife's name but they just ignored her totally. Finally another staff came with similar attitude and found my reservation. After they gave […] us the room keys, they write the wrong room number on one of the room when should have been next to one another. They did not even apologize and just cross out the number and continue to held the next guest. I would have expected more from them. I will never stay Hilton again. Even if it was for free. Read moreGenuine Expedia guest review
"Pretty View of the Catalinas"
We stayed one night at this Hilton while in town visiting our son (near the University) and friends (out in Oro Valley somewhere). The location was kind of in the middle, which worked for the weekend stay. The front desk staff were very informative and welcoming. Hotels.com reservation special requests came through with flying colors. The room was updated, […] beds were not as comfy as they looked, but had great pillows. The carpeting in the room and throughout the hotel could have used a vacuum and cleaning tho. The pool and jacuzzi area was very nice and well maintained. Oh, and the view of the mountains could have been more spectacular if the window washer had visited. We didn't use the restaurants. Read moreGenuine Hotels.com guest review
"clean & convenient"
Philip, as Concierge, was so kind, friendly & interesting!Genuine Expedia guest review
"let's talk about feeling welcome"
discrimination is alive and well at the Hilton...Staff very unwelcomingGenuine Expedia guest review
"Good Spot in East Tucson"
Nice facilities and good service.Genuine Hotels.com guest review
"great place to stay"
Just right.Genuine Hotels.com guest review
Very nice and comfortable hotel. Not many eating choices in walking distanceGenuine Hotels.com guest review
"Good hotel, long distance to dwntown"
Overall good hotel and staff. Location is far from downtown on the eastern edge if the city.Genuine Hotels.com guest review
"I will stay again.....but"
Expectations are high when you hear the name Hilton. Very disappointed when the views is what we were sold on and the outer windows were so dirty you couldn't get pictures. The staff was extremely friendly .Genuine Expedia guest review
The staff here make you feel like you are home. Wonderful.Genuine Hotels.com guest review
The carpet are very very dirty!!! There was no hot water for one night, motel experience not a 4 star Hilton hotel.Genuine Expedia guest review
"Great location, Fantastic view"
The hotel is beautiful and in a great location. It has a fantastic view of the Catalina and Rincon Mountains. However, the picture window needed cleaning. Otherwise, the stay was thoroughly enjoyable.Genuine Hotels.com guest review
My stay was fine, but I left my phone charger and called them about it and never received a call backGenuine Hotels.com guest review
Comfortable, personal, great experience.Genuine Hotels.com guest review
"Beautiful Mountain Views"
Exceptionally friendly staff and amazing food! Thank you for a pleasurable experience!Genuine Hotels.com guest review
"Another business trip"
Another great stay as alwaysGenuine Hotels.com guest review
"clean and comfortable stay"
From the front desk to the maids, and everyone in between, this property was clean, professional, and hospitable. The Internet connection was weak, but basic functions could be performed (depending on where in the room you were) and covered parking should definitely be provided. My girlfriend said the $17 room service pancakes paled in comparison to […] just going to the IHOP a block away, but overall it was a very good experience. Read moreGenuine Hotels.com guest review
"Far away from I-10"
Loved The room, the only thing did not like was that it took me far away from I-10Genuine Hotels.com guest review
Great Place and Excellent Service. Didn't eat at the restaurant but they took care of an internet issue ASAP. Very Happy.Genuine Hotels.com guest review
Very Good Bellman, but the hotel was oudated and cleaning crew was everywhere. Unpleasant atmosphere and an undesirable location.Room and towels smelled like smokeGenuine Hotels.com guest review
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