"Outstanding business trip!"
I had a two night stay at this hotel in Tucson. The hotel staff was very friendly and accommodating. I travel to Tucson three times a year and I will stay at this hotel every time I visit.Genuine Expedia guest review
"Not one pleasant interaction with staff."
This hotel has decor from the 90s. Staff treats you like you are a bother. Worst Hilton experince I have ever had. Mold growing in the shower, running toilets, very dirty carpets. That aside, it is the ambivalence of the staff, from the front desk, to the driver, to the maids it was all pretty surreal.Genuine Hotels.com guest review
We called 1.5 hours before arriving to see if our room was ready. After traveling there, our room wasn't ready & we had to wait almost 30 min to get in. When we got in our room, the bathroom light wouldn't light up fully so the maintenance man came up. He said he'd have to replace the entire switch. We left for a couple hours & came back to find we'd […] been moved to a room across the hall. The AC/heater unit in the new room wasn't working right & at that point we decided to put up with it as we didn't want to move rooms again. The staff at the front desk was friendly but did not possess good customer service skills. One girl appeared confused most of the time. The grounds were beautiful & the bell hop gentleman was very friendly. I would stay there again but this time was disappointing. Read moreGenuine Hotels.com guest review
"2 nights at the Hilton"
The air conditioner was extremely loud and fortunately cool enough overnight that we could turn it off and be comfortable. The noise from the air conditioners in the rooms next to us was totally audible and made sleeping difficult.Genuine Expedia guest review
"Nice, clean, priced right"
Nice, clean hotel. Wi-Fi worked great. Nice park just south down the street where the kids could play. No complimentary breakfast. Grass lawn out front - they should know better.Genuine Hotels.com guest review
everything was top-notch. bellman was most helpful in directing us to the sightseeing we wantedGenuine Hotels.com guest review
This is our secod stay at this hotel and as always met our expectations. Staff is very polite and helpful. I would definitely recommend to our friends.Genuine Expedia guest review
"Reception staffs got an attitude"
We arrived at the hotel late from the drive from LA. While checking in, the staff was very unfriendly. Did not even got a "hello" or even a "hi". They count not find my reservation and told them one room is under my wife's name but they just ignored her totally. Finally another staff came with similar attitude and found my reservation. After they gave […] us the room keys, they write the wrong room number on one of the room when should have been next to one another. They did not even apologize and just cross out the number and continue to held the next guest. I would have expected more from them. I will never stay Hilton again. Even if it was for free. Read moreGenuine Expedia guest review
"Pretty View of the Catalinas"
We stayed one night at this Hilton while in town visiting our son (near the University) and friends (out in Oro Valley somewhere). The location was kind of in the middle, which worked for the weekend stay. The front desk staff were very informative and welcoming. Hotels.com reservation special requests came through with flying colors. The room was updated, […] beds were not as comfy as they looked, but had great pillows. The carpeting in the room and throughout the hotel could have used a vacuum and cleaning tho. The pool and jacuzzi area was very nice and well maintained. Oh, and the view of the mountains could have been more spectacular if the window washer had visited. We didn't use the restaurants. Read moreGenuine Hotels.com guest review
"clean & convenient"
Philip, as Concierge, was so kind, friendly & interesting!Genuine Expedia guest review
"let's talk about feeling welcome"
discrimination is alive and well at the Hilton...Staff very unwelcomingGenuine Expedia guest review
"Good Spot in East Tucson"
Nice facilities and good service.Genuine Hotels.com guest review
"great place to stay"
Just right.Genuine Hotels.com guest review
Very nice and comfortable hotel. Not many eating choices in walking distanceGenuine Hotels.com guest review
"Good hotel, long distance to dwntown"
Overall good hotel and staff. Location is far from downtown on the eastern edge if the city.Genuine Hotels.com guest review
"I will stay again.....but"
Expectations are high when you hear the name Hilton. Very disappointed when the views is what we were sold on and the outer windows were so dirty you couldn't get pictures. The staff was extremely friendly .Genuine Expedia guest review
The staff here make you feel like you are home. Wonderful.Genuine Hotels.com guest review
The carpet are very very dirty!!! There was no hot water for one night, motel experience not a 4 star Hilton hotel.Genuine Expedia guest review
"Great location, Fantastic view"
The hotel is beautiful and in a great location. It has a fantastic view of the Catalina and Rincon Mountains. However, the picture window needed cleaning. Otherwise, the stay was thoroughly enjoyable.Genuine Hotels.com guest review
My stay was fine, but I left my phone charger and called them about it and never received a call backGenuine Hotels.com guest review
Comfortable, personal, great experience.Genuine Hotels.com guest review
"Beautiful Mountain Views"
Exceptionally friendly staff and amazing food! Thank you for a pleasurable experience!Genuine Hotels.com guest review
"Another business trip"
Another great stay as alwaysGenuine Hotels.com guest review
"clean and comfortable stay"
From the front desk to the maids, and everyone in between, this property was clean, professional, and hospitable. The Internet connection was weak, but basic functions could be performed (depending on where in the room you were) and covered parking should definitely be provided. My girlfriend said the $17 room service pancakes paled in comparison to […] just going to the IHOP a block away, but overall it was a very good experience. Read moreGenuine Hotels.com guest review
"Far away from I-10"
Loved The room, the only thing did not like was that it took me far away from I-10Genuine Hotels.com guest review
Great Place and Excellent Service. Didn't eat at the restaurant but they took care of an internet issue ASAP. Very Happy.Genuine Hotels.com guest review
Very Good Bellman, but the hotel was oudated and cleaning crew was everywhere. Unpleasant atmosphere and an undesirable location.Room and towels smelled like smokeGenuine Hotels.com guest review
"Nice enough if not a little tired."
We came for a small staff retreat to get away from our local environment.Genuine Expedia guest review
All was wellGenuine Hotels.com guest review
"relaxing while out on business"
It was very relaxing and quietGenuine Hotels.com guest review
"Over Night Stop"
A very nice hotel and enjoyable. The café was not as top notch as we would have thought. Enjoy the one night and could have used more.Genuine Hotels.com guest review
Thank you so much for the wonderful hospitality.Genuine Hotels.com guest review
"Close to my sister's home"
Everything was great except all the pillows were super soft - no firm pillows even though there were quite a few pillows on the bed. Nothing to do with the hotel, but with hotels.com. I thought the breakfast buffet was included, but we each had to pay $9.95 and there were 4 of us.Genuine Hotels.com guest review
"It's OK, not what I thought a Hilton was though."
The room was nice, but comparable to a Motel 6 really. I was under the impression that a "Hilton" was a step above just a standard hotel. For example, the room has *no* fridge, *no* microwave, *no* fan in the bathroom, *no* continental breakfast, 3 pillows that were "dinky", it even had a phone on the desk that wasn't even plugged in...Genuine Expedia guest review
Need refrigerators in the roomGenuine Expedia guest review
Nice and quiet. With hospitable staffGenuine Hotels.com guest review
"sleepless in tucson"
The hotel was very nice inside and out. the room was spacious and clean. the staff was very helpful and accommodating. the noise level in my room the first two nights was intolerable. people were coming and going until well past 2am. the biggest annoyance was the opening and closing of room doors which was seemingly endless. I asked for and was given […] a quieter room on another floor for my 3rd night. unfortunately when I checked out I discovered my rental car had been egged during the night. bottom line I would not stay here again and would not recommend it. Read moreGenuine Hotels.com guest review
"Very nice for the price"
We paid 72$ and it exceeded all expectations! What a great room, bed and bath. Not a lot of channels but lots of PPV movies. Good location for us, it is in a good area, we lived in Tucson six years ago. Breakfast was 16.00$ and the room is minus a fridge and microwave, still not a problem at that price for that room.Genuine Expedia guest review
"Nice and Comfy"
My family and I have stayed here before. We absolutely love the comfy beds and pillows; after all, it's great to get a good night sleep when you're away from home. The pool is not very large, but it was fine for us. I can keep an eye on my children better with this size pool. The hotel is close to Park Place Mall. There are many places to eat close […] by. The only thing I can take away points for is that when we walked into our room, the mini refrigerator was disconnected, out of it's place and in the way of the entrance. This was no big deal; we connected it and put it in it's place. The fountain in the lobby wasn't working on the day we arrived, but it was working by the next day. Read moreGenuine Hotels.com guest review
TerrificGenuine Expedia guest review
"Tuscon off I10"
We were pleasantly surprised at how nice the hotel was for the price! Very clean and beautiful lobby.Genuine Hotels.com guest review
"Excellent Place to stay!!"
Great Experience and simple to get to wherever I needed in Tuscon!!Genuine Hotels.com guest review
great hotel, lovely restaurantGenuine Hotels.com guest review
My wife and I usually stay at a Hampton In one block away, but we got a good deal on this Hilton, so we booked it. WOW! Beautiful building, Friendly staff, and the bed was like sleeping on a cloud. Our business is over near the U of A, so quite a distance for us but well worth the trip.Genuine Hotels.com guest review
"Quiet and very comfortable"
I was alone on this stay, and I felt secure and cosseted--just what I wanted.Genuine Expedia guest review
"Lipstick on a Pig"
They were doing some touch-up painting...least expensive maintenance that could be done. The place needs more than that! It's an impressive property when you observe from the road or upon arrival. Less so once you get into the belly of the beast. It also has a perfect view of Mount Lemon from the front entrance...not so much when you enter and look […] through dirty windows (lobby and room). Floor to ceiling lobby windows for the mountain view, but the dirty windows made it seem like an overcast day and it wasn't. Same with the room window. FIx the room doors...they slam shut making loud noise...not just our room. Read moreGenuine Expedia guest review
"'Twas good for our needs"
The hotel was very nice and the staff helpful. The only thing that was off was we received a queen instead of a king sized bed.Genuine Hotels.com guest review
"Hilton Stay in Tucson"
While the child was most impressed with the elevator, the adults were more interested in the room comfort. Room was nice. Bathroom was a good size. On inside of bathroom door there was a huge smudge of what might have been makeup. It looked as if someone had rubbed their face on the door. I cleaned that when we arrived along with a couple of other areas. […] Overall the room was great and we liked the price. We were surprised that having breakfast would be around $16.00 a person. We found other places to enjoy donuts and toast each morning. We would stay there again. Read moreGenuine Hotels.com guest review
"Great Location, but unfriendly front desk"
Location is prime if you need quick access to downtown El Paso -- everything is within walking distance (convention center, museums, restaurants). Our room was fine, though I was disappointed in the lack of a mini fridge (call me spoiled). I was quite disappointed with the front desk -- they were quite unfriendly and abrupt when we checked-in (had a […] 'I couldn't possibly be bothered with you right now' attitude), and had the same attitude on two other occasions when we had typical tourist questions (with a different set of staff). Same can be said of the staff at the coffee shop. The bar/restaurant staff however were great, including Jorge who was really friendly and gave us all sorts of great tips about the city and nightlife. I think management needs to come in and do a refresh training with their front desk staff. Read moreGenuine Hotels.com guest review
My husband and I are fans of the Hilton Garden Inn brand, and we thought this should be similar, if not better. However, we were disappointed. The hotel is old and a bit gloomy. There is no fridge in the room and they had two water bottles in the room with a price tag of $5 each! Breakfast was too expensive and not really worth it. I had counted on […] them having "laundry facilities" as advertised, but it turned out the washer was out of order at the time. We will not be returning there any time soon. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )