"Older hotel that still needs a little maintenance."
Our family had a lot of fun in the pool and the staff is extremely nice.Genuine Expedia guest review
"Showing its age"
This could be an amazing hotel, nice pool & and an impressive lobby area. However, it is showing its age. The staff is nice and the the price is great. Just don't expect your room to be perfect. Our room had wall paper pealing from the wall, the phone didn't work, the beds looked worn out, and the carpet just ok.Genuine Expedia guest review
"Price and location"
Two out of three times we've stayed at this hotel the a/c has not been working. The staff responded quickly and replaced the unit both times. It's just an inconvenience and it would be nice if the hotel would look into upgrading their units. Refrigerators are not standard in the room. That would also be a plus. The rooms are very comfortable as are […] the beds. This hotel is off the beaten path of I-10 but it's close to restaurants and stores that we visit when we're in Tucson so the drive is worth it to us. Read moreGenuine Hotels.com guest review
Aside from the drunken men yelling & pounding on our door at 2am waking my 2 year old & then going into there room and throwing things against the walls & pounding on them it was grate. The pool area was clean and very enjoyable. :)Genuine Hotels.com guest review
Great gym! Bathroom, room and hotel overall could use some improvement. The hotel is close to many restaurants.Genuine Hotels.com guest review
There are only a few minor reasons this hotel was deducted.. 1- my wake up call was 20 min late 2- the restaurant prices are quite high, when there is a culvners next door 3- so far off the freewayGenuine Hotels.com guest review
The hotel was great, it didn'the have a frig or microwave in the room, but the service was great. If we needed something they where right there to take care of it.Genuine Hotels.com guest review
"Served its purpose, but..."
Front desk staff was very nice, and although we didn't have our room serviced the whole time we were there, the housekeeping staff was really great about bringing us stuff that we were out of/needed. The room itself was clean, and the beds were comfortable, but my family had a really hard time sleeping there because of noise. Not only were the doors […] really loud as other hotel guests opened and closed their doors, but we had to turn the air conditioner off at night because the sound it made was so awful that it startled my baby every time it turned on and was just generally loud. The other thing that bothered me was that wifi was only free for the first night and had to be paid for thereafter (we stayed for 6 nights). Must have been in the fine print. For being a hotel suited for business travelers, it should be pretty standard as a free amenity. Also, no continental breakfast. :( Read moreGenuine Hotels.com guest review
Great room. The beds were very comfortable. Loved the patio area; it was a relaxing atmosphere to have drinksGenuine Hotels.com guest review
"It was easy to check in. Front desk was friendly"
I enjoyed my stay there and would recommend it to other co workers who would be looking for a nice place to stay. Price was very reasonable.Genuine Expedia guest review
"BEWARE IF YOU BOOK THIS HOTEL THROUGH EXPEDIA"
This is a nice hotel, but I was quite surprised with how they handle Expedia customers. I booked a king suite 3 weeks in advance through Expedia (and paid up front) only to be told when I was checking in (at 5:00 PM) that they didn't have a king suite for me. I doubt they ran out so early on a Friday afternoon. The condescending receptionist mentioned […] that I booked through Expedia (as if that should matter), and said I wasn't guaranteed a room type - even though I reserved and paid up front for a king suite. Total BS. They probably decided to bump me from my room (since I got it so cheap) and give it to somebody who paid full price...or booked through their website. I would be careful doing business with this hotel. They don't honor their contract and, since you paid up front, you can't really "cancel" your reservation. I was also surprised by their argumentative, unsympathetic desk clerk "Joy" who could care less that I was getting a room I didn't pay for. I travel frequently for business and, always get the room type I reserve, especially in this age of networked, web-based reservation systems. Read moreGenuine Expedia guest review
"I enjoyed the stay very clean and comfortable"
Very friendly front desk person made me feel very comfortable and welcomedGenuine Expedia guest review
Quick efficient service. The view of the mountains on the north side of the hotel were beautiful. The only problem with this great hotel was the AC in the room. Very loud. If I were to return I would choose it again.Genuine Expedia guest review
"Not a typical Hilton"
The bed was super comfy and the exterior was great but the hotel had ripped carpet. The pool is way smaller and dirtier in person. Was woken up several times by some load noise- still unsure what it was, sounded like an elevator but was far from the elevator.Genuine Expedia guest review
"Nice hotel and promotion rate"
The stay was comfortable and the hotel services were efficientGenuine Expedia guest review
It is an old hotel, some mold growing in bathroom, light in bathroom had to be changed. Carpets were dirty. It had a nice open feel when you walked in and a nice place outside to relax. For the price I could not complain. Probably would not stay there again.Genuine Expedia guest review
They only had microwaves and ice machines on three out of ten floors in the hotelGenuine Hotels.com guest review
We loved this beautiful hotel and felt very comfortable with our spacious room.Genuine Hotels.com guest review
"Great place to stay"
I have stayed here twice, once in the winter and once in the summer. Both times they exceeded my expectations.Genuine Hotels.com guest review
The staff was very professional, yet personable. We asked to change rooms since we were in earshot of a barking dog. They accommodated us immediately with no problem at all. We were there because our grandbaby was being born at St. Joseph's and they were kind enough to let us leave our luggage there after checkout so it would melt our personal items. […] Your staff is one of the kindest group we've met. We will definitely stay there upon our many returns to Tucson since that is where my son and grandbaby live now. Thank you for your kindness during such a sensitive time. Read moreGenuine Hotels.com guest review
Had a great stay-cation at your hotel. Will b back for sureGenuine Hotels.com guest review
This is a really nice hotel. The rooms are comfortable and clean. It would be nice if they had a complimentary breakfast. The breakfast buffet available was really good, but it's also expensive.Genuine Hotels.com guest review
We had a great time.The staff at the Hotel was very polite and friendlyGenuine Hotels.com guest review
I had a great time staying here! Would of been better if I had a microwave. Guess you can't have it all!Genuine Hotels.com guest review
"Great comfort, spacious"
Really recommend thus hotel for its friendly, efficient staff and large rooms with very comfortable beds. Really impressed and the daily rate was awesome! Thank you Hilton and Expedia... Plus, dog friendly!Genuine Expedia guest review
Nice placeGenuine Hotels.com guest review
"Centrally located reasonably priced hotel"
The room was great with a wonderful view. The beds were very comfortable, and the towels were extra thick!Genuine Expedia guest review
"in my relatives neighborhood"
There was some kind of oily substance in bathroom tub and bathroom entrance. It was addressed quickly in tub and miscommunication on entrance was quickly addressed when micommunication was cleared up. Hotel staff was very prompt and super friendly. I wanted a refrigerator and one was brought up...was beat up, but served my needs and was clean. For the […] price I paid it was beyond my expectations. Could use a remodel, but was very clean-they were cleaning carpets during our stay. The bar and pool/hot tub area beautiful. Will definitely stay here again. Close to many resturants and sights. Read moreGenuine Hotels.com guest review
"House hunting trip to AZ"
The staff was very friendly and helpful. The pool area was a very pleasant area to enjoy breakfast and dinner.Genuine Hotels.com guest review
"Clean and friendly"
Staff was attentive and friendly. Room and beds were comfy and clean. Would definitely recommend.Genuine Expedia guest review
"Nice hotel for the money"
Facilities a bit worn, but fine for what we paid. Convenient parking, free internet, decent pool area, and jacuzzi. We booked online, so weren't quite sure what to expect. The room we were in was clean, and comfortable, but upholstery of the lounge chair was worn out. The fan cover in the bathroom was falling out of the ceiling, and TP holder was also […] loose and falling off. No tub in the room, only shower. Things I could live with. I had left a good tip and a note asking the maid to leave extra coffee packets, but she didn't. Read moreGenuine Expedia guest review
"Shouldn't use the Hilton name in current condition"
First room had masking tape around the window and a ripped dust ruffle. Second room didn't, but electronic key never worked the entire stay. Windows in room very dirty. Lobby dated and unwelcoming.Genuine Expedia guest review
"Too much $$"
This hotel is NOT worth the money it cost to stay there. No microwave, no refrigerator. AC makes too much noise. Too much light in the room at night time. Stayed at hotel due to niece's wedding being held there. Should of stayed home and drove to wedding, 40 miles away. Not worth it. Very disappointed.Genuine Expedia guest review
The hotel was very attractive and the room was clean and comfortable. The room was very noisy. I couldn't figure out the source of the noise. I was also in a class Monday through Friday. The conference room for the class was very cold and uncomfortable. We requested attention to this twice a day with no satisfaction. In Tucson, AZ I had to wear a jacket […] all day in my room. It made trying to learn technical information very difficult. With that and the comfort of the chairs and tables, I suggested to our host company that they no longer host courses at this hotel. Read moreGenuine Hotels.com guest review
Awful. Housekeeping didn't show up for three days for no other reason than being overlooked. Room service was cold. The accommodations were outdated and depressing. Rather than being given a room with two doubles, we were placed in a room with a king sized bed and pull out couch. This hotel was the worst as far as beauty and efficiency. Don't stay here.... […] It's also insanely far from the University. Read moreGenuine Expedia guest review
EVERYTHING WAS WONDERFUL!!!!!!!!!Genuine Hotels.com guest review
"Beautiful hotel, amenities not so good"
Hotel was fabulous, nice location, easy access to our destinations. Not so good on amenities ie: no refrig or microwave, hair dryer, ice machine not convenient. hotel staff irritable, otherwise bed and room comfortable. Not what I expect from Hilton.Genuine Hotels.com guest review
"Older Hilton, but clean"
As an Expedia customer, my check-in experience was less than welcoming. When I made the mistake of handing the desk clerk my Hilton Honors card, I was swiftly informed that as an Expedia customer I earned no points (who knew?). I travel a lot for work and stay at Hilton brands often, so was not prepared for the second class treatment.Genuine Expedia guest review
All ok, just far away from everything!Genuine Hotels.com guest review
"Not the best, probably not the worst"
Asked repeatedly to have the shampoo and towels replenished. A/C didn't work for the first two nights. Bathrooms were not clean. They had in room coffee makers with no coffee cups. LAZY breakfast room staff. She seemed put out when I asked her to replenish the food (she was really busy talking to other staff and taking her daily meds).Genuine Expedia guest review
Great place to stay. Should have had refigerator in room on Executive Level and at that price. The Exec Level breakfast buffet was acceptable but not outstanding. Customer service and staff were helpful and very friendly.Genuine Hotels.com guest review
Very nice, only issue was computer glitch at hotel that charged us for the rooms that we had prepaid.Genuine Hotels.com guest review
"Outstanding business trip!"
I had a two night stay at this hotel in Tucson. The hotel staff was very friendly and accommodating. I travel to Tucson three times a year and I will stay at this hotel every time I visit.Genuine Expedia guest review
"Not one pleasant interaction with staff."
This hotel has decor from the 90s. Staff treats you like you are a bother. Worst Hilton experince I have ever had. Mold growing in the shower, running toilets, very dirty carpets. That aside, it is the ambivalence of the staff, from the front desk, to the driver, to the maids it was all pretty surreal.Genuine Hotels.com guest review
We called 1.5 hours before arriving to see if our room was ready. After traveling there, our room wasn't ready & we had to wait almost 30 min to get in. When we got in our room, the bathroom light wouldn't light up fully so the maintenance man came up. He said he'd have to replace the entire switch. We left for a couple hours & came back to find we'd […] been moved to a room across the hall. The AC/heater unit in the new room wasn't working right & at that point we decided to put up with it as we didn't want to move rooms again. The staff at the front desk was friendly but did not possess good customer service skills. One girl appeared confused most of the time. The grounds were beautiful & the bell hop gentleman was very friendly. I would stay there again but this time was disappointing. Read moreGenuine Hotels.com guest review
"2 nights at the Hilton"
The air conditioner was extremely loud and fortunately cool enough overnight that we could turn it off and be comfortable. The noise from the air conditioners in the rooms next to us was totally audible and made sleeping difficult.Genuine Expedia guest review
"Nice, clean, priced right"
Nice, clean hotel. Wi-Fi worked great. Nice park just south down the street where the kids could play. No complimentary breakfast. Grass lawn out front - they should know better.Genuine Hotels.com guest review
everything was top-notch. bellman was most helpful in directing us to the sightseeing we wantedGenuine Hotels.com guest review
This is our secod stay at this hotel and as always met our expectations. Staff is very polite and helpful. I would definitely recommend to our friends.Genuine Expedia guest review
"Reception staffs got an attitude"
We arrived at the hotel late from the drive from LA. While checking in, the staff was very unfriendly. Did not even got a "hello" or even a "hi". They count not find my reservation and told them one room is under my wife's name but they just ignored her totally. Finally another staff came with similar attitude and found my reservation. After they gave […] us the room keys, they write the wrong room number on one of the room when should have been next to one another. They did not even apologize and just cross out the number and continue to held the next guest. I would have expected more from them. I will never stay Hilton again. Even if it was for free. Read moreGenuine Expedia guest review
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