Excellent staff and customer service. We were on the 9th floor with great views. Beautiful hotel.Genuine Hotels.com guest review
"The Views are PRICELESS."
The hotel was dreamy. The hotel FOOD were fabulous. This hotel is officially our new hideout when we are in Austin. It is secluded and romantic. Night One it was family night, my son enjoyed the indoor pool. Night Two, it was a romatic evening, dinner at the restaurant and drinks at the bar with my HONEY. Loved it.Genuine Expedia guest review
Everybody there was great!!! Can't wait to go back!!Genuine Expedia guest review
"Expensive but well located"
I travel all the time all over the world. I thought the cost of the room was quite excessive. The check in clerk offered me a room with a beautiful view of the valley. It was a view of the roof with satellite equipment. I asked to be relocated. I was immediately relocated.. The new room had a wonderful view and was large and comfortable. Staff was friendly […] and helpful. It was also quiet. The tub had a big hole in it that had been poorly filled. It looked tacky. Location was the best. Beautiful part of town with lots of things to do. I think it is a better hotel for adults rather than families. Read moreGenuine Hotels.com guest review
"Very happy with my stay"
I don't have anything bad to say. It was a very nice stayGenuine Hotels.com guest review
"Great Hotel Near Cinema and Restraunts"
Downtown experience in the suburbs. The hotel provided excellent service and first class treatment you would expect from the high-end places in the city center, but with a view of the Hill County! We were able to attend an indie film and a four star restaurant all within walking distance. We were upgraded to a suite and our room had a wonderful view […] of the hill country (be sure and ask for the view side!) was very clean, quiet and comfortable. Regal 8 Cinemas is often showing indie films mixed with big budget stuff - very close by. There are several of Austin's finest restaurants close by as well. Many have sister facilities downtown including Eddie V's - fantastic. If you are looking for a great stay and a night out, this should definitely be on the list. Read moreGenuine Expedia guest review
Stayed at this Hotel on New Year's Eve and had difficulty getting a taxi from a restaurant several miles from the Hotel...they voluntarily offered to send a car to pick us up which arrived very quickly! Very appreciative!Genuine Expedia guest review
"Perfect for eating and shopping"
We were booked into a newly renovated king room that was roomy and spotless. Loved the new graphic in the bathroom! As usual, the bed/pillows were first-rate, as was staff, Since the temperatures were a bit cool, we drove to EddieV's for dinner and LaMadeleine for breakfast (we've walked to both on summer visits). The shops in Arboretum are definitely […] in walking distance, and Nordstrum Rack is just across the highway...on the route to The Domain. Need I say more?. Read moreGenuine Hotels.com guest review
"Great stay far from everything"
Great hotel close to stores and food etc but nowhere close to downtown.Genuine Hotels.com guest review
The staff at this property acts like they work for a 3 star property. They were unattentive and breakfast in the club area was awful with cold scrambled eggs and almost no food at 7:30am.Genuine Expedia guest review
"Decent place, but overpriced and expensive internt"
It was the week of Formula 1 racing event, I was there just for recruiting and the Renaissance was the nearest available at the time. They more than doubled their normal room rates for the weekend which I thought was seedy. Otherwise physical place, people, comfort, etc was nice. Also they should stop charging so much for wifi (it should really be free […] for how much the rooms cost). Read moreGenuine Expedia guest review
Very nice hotel, close to great shopping. Just didn't like how the airconditioning/heating system would go on and off with a loud sound that would wake me up. The bedding quality was excellent, but the mattress top would get so hot after a while.Genuine Hotels.com guest review
Loved it staff friendly and helpful room fantastic. View was the top of commercial buildings , but with a great room who cares.Genuine Hotels.com guest review
The staff was really nice and friendly!Genuine Expedia guest review
Hotel is relatively far from downtown. Free parking is great and hotel staff are amazing.Genuine Expedia guest review
"Impressive lobby, HARD bed"
The lobby is very impressive. At check in our room type was confirmed as including valet and high speed wifi for no additional charge. The room was ok. The bed was uncomfortable and did not have the "pillow top" advertised. Room service was good and the food very good other than the pizza. The desserts were fabulous. The bathroom is lacking and the […] tub is small. For this pricepoint and outside appearances I expect a lot more. At check out we were being charged for valet and internet. The attendant said she did not see anything listed about us having those things included. I actually had to pull out my ipad, go to my emails, and show her the confirmation. Then she removed the charges. Again, not what I would expect. Read moreGenuine Hotels.com guest review
"Great hotel with nice, clean rooms"
We really enjoyed our time at the Renaissance. The rooms were nice, comfortable and clean. The staff was very friendly and attentive. The folks at the front desk were also very nice - at one point I was going to buy water bottles from the small shop next to the front desk, and the manager offered us free bottled water which was available at the front […] desk. Later, we wanted to have dinner at Eddy V's, which is close by, and the valet offered to drive us in the golf cart to the edge of the hotel property down the hill, and then picked us back up at the same spot after dinner. The only disappointment (and only reason I did not give a perfect score) was the fact that someone was running a vacuum cleaner outside our room (maybe in the atrium) at 7:30 a.m. on Sunday morning. We were staying on the second floor and my wife and I wanted to sleep in. But, that didn't happen. Other than that mishap, the rest of our stay was great. They also have a great coffee shop (Austin Bytes) in the atrium, with free internet connection. Read moreGenuine Expedia guest review
"Very nice north Austin"
My only negative and it is a very slight negative was the Matress was a bit firmer that I would have liked... But with that being said, I would not hessitate to stay at the hotel in the future... Possibble the Nicest and Friendliest Staff ever....Genuine Hotels.com guest review
It was great and what we wanted.Genuine Hotels.com guest review
Thoroughly enjoyed our stay at the Renaissance hotel in Austin! Beautiful facility, clean room, and polite staff!Genuine Expedia guest review
"A beautiful hotel in Austin"
The hotel lobby was very beautiful and my room looked great. they were spacious and not cramped whatsoever. The surrounding neighborhood of the hotel is great. I wasn't too satisfied with the location of the hotel, it was a bit confusing to get to. It would of been nicer if the hotel would have been closer to a major intersection. I didn't have much […] interaction with the hotel service besides the check in and check out, with that said I thought they were very polite and helpful. One problem I wasn't to fond of was that my room temperature was always either too cold or too hot, I'm guessing that the A/C wasn't very efficient. Overall my stay was great and I would definitely come back. Read moreGenuine Hotels.com guest review
We enjoyed our stay in Austin. The hotel was very comfortable and close to everywhere we needed to be.Genuine Hotels.com guest review
Very nice and clean hotel. Very good customer service.Genuine Expedia guest review
"Very nice hotel stay at while in North Austin!"
Great facilities, friendly staff and a comfortable environment.Genuine Expedia guest review
Hotel is very well appointed. Room was spacious with a great view of downtown. Hotel is very close to highways but not too close to hear the traffic. A lot of shops and restaurants close by. We were very satisfied.Genuine Hotels.com guest review
We did an event here for about 40 people. Was concerned about location (being a little north of city center), but we had a lot of people come from Dell which I guess is very close, so they thought it was very convenient. Beautiful hotel. Loved the room and the food. Will do the event here again next year!Genuine Hotels.com guest review
"Beautiful! Worth a visit."
The entire hotel is lovely & the pool area is stunning. The staff across the board were friendly, helpful. & articulate. We ordered room service which came quickly. The food was high quality & absolute,y delicious. It was equal to a very nice restaurant's quality. The linens were clean, pretty & high end. The bath was large & beautifully decorated. […] It wasn't just hip; it was functional too We would absolutely stay here again & really wish we could have extended our stay. The location is not only pretty, but there is an enormous selection of restaurants & shopping nearby. Read moreGenuine Expedia guest review
"Revamped and Worth every penny"
The hotel has recently gone through a renovation and wow did they do a great job. it is much more modern and my wife kids and myself all were very happy with the outcome. the service is alwyas outstanding and have to call out the valet and bellhop workers for above and beyond work. they had all our bags in our vehicle by the time we got downstairs which […] is so rare. AAA+++ all around Read moreGenuine Hotels.com guest review
wonderful service and surroundings ... a truly beautiful locationGenuine Hotels.com guest review
"Somewhat inside looking for being a 'resort'"
Front desk staff and room service were excellent, location is interesting, fitness centre great but outdoor pool area a bit small for size and style of hotel. Design is strange, huge covered atrium has a bit of a railway station ambience and many of the - high quality - rooms (like mine) only open up to the atrium which makes them somewhat gloomy.Genuine Expedia guest review
My husband and I stayed here for our anniversary and it was absolutely amazing! The hotel staff was incredibly courteous, the room was beautiful, the view was breathtaking, and the breakfast was delicious (although a little over priced). We started in the luxury suite and we did not want to leave the next morning. We did wish we had known about the […] benefits of staying on the 9th floor thigh and wouldn't have minded paying a little extra for the perks. All in all it was a great mini vacation and we would definitely go back again :-) Read moreGenuine Hotels.com guest review
"More of a business or fine occasion hotel"
I really love this hotel and we stayed here again because this was where we had our wedding reception. I think next time for our couples get away we will stay somewhere with a view of beautiful Austin Also we paid about 188/night and that rate did not include breakfast. Nonetheless, it's Austin, it was a fabulous experience and the hotel staff is amazing […] here. Read moreGenuine Expedia guest review
We have stayed at this hotel before and been very happy both times. The only issue is that the room wasn't completely clean when we checked in. But it was minor stuff that the staff had missed. Will definitely be staying again.Genuine Hotels.com guest review
"not great- under staffed"
This hotel was very understaffed- it took until 6:30 to get into my room and I had to call room service 5 times before someone picked up.Genuine Hotels.com guest review
Service was sreat..Genuine Hotels.com guest review
"Great staff, clean hotell"
Room was perfect, service was great. Only hitch was that room was not ready on check-in, which we didn't know until we opened the door. However, when we told the front desk, they upgraded us to a suite and the rest of the stay was uneventful and typical of a Renaissance experience.Genuine Hotels.com guest review
"Nice get-away for couples"
We really enjoyed our stay, staff was very friendly and professional. Especially Tiffany and Paul. This was our 30th Anniversary and they help made it special for us. My husband call to surprise me with roses and flowers and Tiffany did such an awesome job in helping him to present it to me as soon as we checked in! Both Tiffany and Paul made sure my […] husband's plan was followed through. What was great and wonderful about it was their attitude! They really was happy to help! Very professional. Because of them, we will stay there in the future and tell our friends as well! Read moreGenuine Expedia guest review
"Very nice hotel in Austin"
Only stayed one night but the hot was very nice. Very clean room and veey comfortable beds. I'll stay again when I'm in the area.Genuine Expedia guest review
AWEsome, Especially since rooms udated. So clean and fresh and friendly service.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Nice location stay"
Overall nice hotel - in a nice leafy location. Only two things to mention - could do with a bigger pool /more chairs/umbrellas for that size hotel. Also i got the breakfast included rate but they basically give you this credit per day and with their breakfast prices you end up paying extra on top of that (tip not included etc.). Otherwise really enjoyed […] our stay there. Read moreGenuine Expedia guest review
"fourth of july visit"
I have stayed here several times before and liked it a lot. However, this time I encountered painting of all the doorways on my floor throughout the day and a mess in the hallways...overflowing garbage bins by the elevators. My room did not have any safety bars in the shower, and the refrigerator was removed and left a big space with no shelving for […] clothes. On Friday and Saturday nights there was partying going on till after 2 am and beer bottles left outside the rooms in the morning. We had a lot of family plans and this interrupted our sleep considerably. The dining room was closed so we had our breakfast in the main arboretum, which was fine but cool. The Austin Bytes was very accommodating but general cleanliness was lacking. I found the personnel to be very helpful and friendly. I would like to think that my next stay there would be an improvement. Read moreGenuine Hotels.com guest review
"Close to Many "To Do Alone" Activities If Needed."
Beautiful walking grounds. Wonderful walking distance shopping. Have a car? Perfectly located between downtown Austin and airport. Very nice and clean sunny pool. If you want to go on biz trip with your mate, you won't be bored even if you don't have car unless you need a baby sitter. No mini bar but there is room service, a bar downstairs and walking […] distance restaurants upscale and down. Immediately ask for extra towels and coffee for your stay, IF needed. Staff will seem delighted to bring them. I'm a travel and service pro. It's okay to ask for what you anticipate needing, but as a courtesy, kindly ask for everything you need at one time to save staff extra walks. Also, ensure amenities you ask for is on the menu, so to speak. Read moreGenuine Expedia guest review
I found long hair near the bathtub and toilet. The room smelled like mildew and I couldn't get the A/C below 70 at night. The hotel itself was nice inside and the staff were great. I had no issues with parking. I just wish the room were cleaner. The beds were a little firm for my taste. I think my biggest issue was with the A/C in the room. You need […] a nice cool room in Texas during the summer!!! Read moreGenuine Expedia guest review
very comfortable and staff was excellent.Genuine Hotels.com guest review
The staff was the friendliest! Quick overnight trip and we thoroughly enjoyed our stay! Will definitely stay here again.Genuine Hotels.com guest review
"June 7 2013"
Great hotel reservations were incorrect tried to make rt but had to put us in handicap rooms which were a bit inconvienent. No shelving or storage then room keys didn't work when we returned from grad party & then had trouble getting keys re-keyed from front desk. Made us wait for security instead of just re-keying they insisted that the key gob was […] broken. It was so frustrating. I told them it blinked red several times. It was the key that didn't work they finally re-keyed it but insisted we wait for security to check the door & the new key but he didn't even wait for me when I got there. He just let my family in & left. It was frustrating. We had driven for hours. Went straight to a grad party. Then arrived back about midnight. We were exhausted. On top of it all my husband had just worked a 36 hour shift straight w/o sleeping. If we didn't have to deal with that drama the stay would have been perfect. Read moreGenuine Hotels.com guest review
"Not worth what you pay"
I really expected a lot more from this hotel. We stayed in the "executive" room. It was small, there wasn't much room for our clothes. You are paying to be by a mall. There was one restaurant, that was a little pricy, the buffet was terrible. I wouldn't say that this was an awful hotel, but it is definitely way overpriced. The room and bathroom were, […] at best, mediocre. We won't stay there again Read moreGenuine Hotels.com guest review
"very enjoyable experience"
Awesome! Very clean, very friendly staff, bed was extremely comfortable... very enjoyable experience!Genuine Hotels.com guest review
"close to local family members"
Overall good rating. Since had family members over to rooms for visit there wasn't enough seating space. Needed a couch.Genuine Hotels.com guest review
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