The staff was really nice and friendly!Genuine Expedia guest review
Hotel is relatively far from downtown. Free parking is great and hotel staff are amazing.Genuine Expedia guest review
"Impressive lobby, HARD bed"
The lobby is very impressive. At check in our room type was confirmed as including valet and high speed wifi for no additional charge. The room was ok. The bed was uncomfortable and did not have the "pillow top" advertised. Room service was good and the food very good other than the pizza. The desserts were fabulous. The bathroom is lacking and the […] tub is small. For this pricepoint and outside appearances I expect a lot more. At check out we were being charged for valet and internet. The attendant said she did not see anything listed about us having those things included. I actually had to pull out my ipad, go to my emails, and show her the confirmation. Then she removed the charges. Again, not what I would expect. Read moreGenuine Hotels.com guest review
"Great hotel with nice, clean rooms"
We really enjoyed our time at the Renaissance. The rooms were nice, comfortable and clean. The staff was very friendly and attentive. The folks at the front desk were also very nice - at one point I was going to buy water bottles from the small shop next to the front desk, and the manager offered us free bottled water which was available at the front […] desk. Later, we wanted to have dinner at Eddy V's, which is close by, and the valet offered to drive us in the golf cart to the edge of the hotel property down the hill, and then picked us back up at the same spot after dinner. The only disappointment (and only reason I did not give a perfect score) was the fact that someone was running a vacuum cleaner outside our room (maybe in the atrium) at 7:30 a.m. on Sunday morning. We were staying on the second floor and my wife and I wanted to sleep in. But, that didn't happen. Other than that mishap, the rest of our stay was great. They also have a great coffee shop (Austin Bytes) in the atrium, with free internet connection. Read moreGenuine Expedia guest review
"Very nice north Austin"
My only negative and it is a very slight negative was the Matress was a bit firmer that I would have liked... But with that being said, I would not hessitate to stay at the hotel in the future... Possibble the Nicest and Friendliest Staff ever....Genuine Hotels.com guest review
It was great and what we wanted.Genuine Hotels.com guest review
Thoroughly enjoyed our stay at the Renaissance hotel in Austin! Beautiful facility, clean room, and polite staff!Genuine Expedia guest review
"A beautiful hotel in Austin"
The hotel lobby was very beautiful and my room looked great. they were spacious and not cramped whatsoever. The surrounding neighborhood of the hotel is great. I wasn't too satisfied with the location of the hotel, it was a bit confusing to get to. It would of been nicer if the hotel would have been closer to a major intersection. I didn't have much […] interaction with the hotel service besides the check in and check out, with that said I thought they were very polite and helpful. One problem I wasn't to fond of was that my room temperature was always either too cold or too hot, I'm guessing that the A/C wasn't very efficient. Overall my stay was great and I would definitely come back. Read moreGenuine Hotels.com guest review
We enjoyed our stay in Austin. The hotel was very comfortable and close to everywhere we needed to be.Genuine Hotels.com guest review
Very nice and clean hotel. Very good customer service.Genuine Expedia guest review
"Very nice hotel stay at while in North Austin!"
Great facilities, friendly staff and a comfortable environment.Genuine Expedia guest review
Hotel is very well appointed. Room was spacious with a great view of downtown. Hotel is very close to highways but not too close to hear the traffic. A lot of shops and restaurants close by. We were very satisfied.Genuine Hotels.com guest review
We did an event here for about 40 people. Was concerned about location (being a little north of city center), but we had a lot of people come from Dell which I guess is very close, so they thought it was very convenient. Beautiful hotel. Loved the room and the food. Will do the event here again next year!Genuine Hotels.com guest review
"Beautiful! Worth a visit."
The entire hotel is lovely & the pool area is stunning. The staff across the board were friendly, helpful. & articulate. We ordered room service which came quickly. The food was high quality & absolute,y delicious. It was equal to a very nice restaurant's quality. The linens were clean, pretty & high end. The bath was large & beautifully decorated. […] It wasn't just hip; it was functional too We would absolutely stay here again & really wish we could have extended our stay. The location is not only pretty, but there is an enormous selection of restaurants & shopping nearby. Read moreGenuine Expedia guest review
"Revamped and Worth every penny"
The hotel has recently gone through a renovation and wow did they do a great job. it is much more modern and my wife kids and myself all were very happy with the outcome. the service is alwyas outstanding and have to call out the valet and bellhop workers for above and beyond work. they had all our bags in our vehicle by the time we got downstairs which […] is so rare. AAA+++ all around Read moreGenuine Hotels.com guest review
wonderful service and surroundings ... a truly beautiful locationGenuine Hotels.com guest review
"Somewhat inside looking for being a 'resort'"
Front desk staff and room service were excellent, location is interesting, fitness centre great but outdoor pool area a bit small for size and style of hotel. Design is strange, huge covered atrium has a bit of a railway station ambience and many of the - high quality - rooms (like mine) only open up to the atrium which makes them somewhat gloomy.Genuine Expedia guest review
My husband and I stayed here for our anniversary and it was absolutely amazing! The hotel staff was incredibly courteous, the room was beautiful, the view was breathtaking, and the breakfast was delicious (although a little over priced). We started in the luxury suite and we did not want to leave the next morning. We did wish we had known about the […] benefits of staying on the 9th floor thigh and wouldn't have minded paying a little extra for the perks. All in all it was a great mini vacation and we would definitely go back again :-) Read moreGenuine Hotels.com guest review
"More of a business or fine occasion hotel"
I really love this hotel and we stayed here again because this was where we had our wedding reception. I think next time for our couples get away we will stay somewhere with a view of beautiful Austin Also we paid about 188/night and that rate did not include breakfast. Nonetheless, it's Austin, it was a fabulous experience and the hotel staff is amazing […] here. Read moreGenuine Expedia guest review
We have stayed at this hotel before and been very happy both times. The only issue is that the room wasn't completely clean when we checked in. But it was minor stuff that the staff had missed. Will definitely be staying again.Genuine Hotels.com guest review
"not great- under staffed"
This hotel was very understaffed- it took until 6:30 to get into my room and I had to call room service 5 times before someone picked up.Genuine Hotels.com guest review
Service was sreat..Genuine Hotels.com guest review
"Great staff, clean hotell"
Room was perfect, service was great. Only hitch was that room was not ready on check-in, which we didn't know until we opened the door. However, when we told the front desk, they upgraded us to a suite and the rest of the stay was uneventful and typical of a Renaissance experience.Genuine Hotels.com guest review
"Nice get-away for couples"
We really enjoyed our stay, staff was very friendly and professional. Especially Tiffany and Paul. This was our 30th Anniversary and they help made it special for us. My husband call to surprise me with roses and flowers and Tiffany did such an awesome job in helping him to present it to me as soon as we checked in! Both Tiffany and Paul made sure my […] husband's plan was followed through. What was great and wonderful about it was their attitude! They really was happy to help! Very professional. Because of them, we will stay there in the future and tell our friends as well! Read moreGenuine Expedia guest review
"Very nice hotel in Austin"
Only stayed one night but the hot was very nice. Very clean room and veey comfortable beds. I'll stay again when I'm in the area.Genuine Expedia guest review
AWEsome, Especially since rooms udated. So clean and fresh and friendly service.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
"Nice location stay"
Overall nice hotel - in a nice leafy location. Only two things to mention - could do with a bigger pool /more chairs/umbrellas for that size hotel. Also i got the breakfast included rate but they basically give you this credit per day and with their breakfast prices you end up paying extra on top of that (tip not included etc.). Otherwise really enjoyed […] our stay there. Read moreGenuine Expedia guest review
"fourth of july visit"
I have stayed here several times before and liked it a lot. However, this time I encountered painting of all the doorways on my floor throughout the day and a mess in the hallways...overflowing garbage bins by the elevators. My room did not have any safety bars in the shower, and the refrigerator was removed and left a big space with no shelving for […] clothes. On Friday and Saturday nights there was partying going on till after 2 am and beer bottles left outside the rooms in the morning. We had a lot of family plans and this interrupted our sleep considerably. The dining room was closed so we had our breakfast in the main arboretum, which was fine but cool. The Austin Bytes was very accommodating but general cleanliness was lacking. I found the personnel to be very helpful and friendly. I would like to think that my next stay there would be an improvement. Read moreGenuine Hotels.com guest review
"Close to Many "To Do Alone" Activities If Needed."
Beautiful walking grounds. Wonderful walking distance shopping. Have a car? Perfectly located between downtown Austin and airport. Very nice and clean sunny pool. If you want to go on biz trip with your mate, you won't be bored even if you don't have car unless you need a baby sitter. No mini bar but there is room service, a bar downstairs and walking […] distance restaurants upscale and down. Immediately ask for extra towels and coffee for your stay, IF needed. Staff will seem delighted to bring them. I'm a travel and service pro. It's okay to ask for what you anticipate needing, but as a courtesy, kindly ask for everything you need at one time to save staff extra walks. Also, ensure amenities you ask for is on the menu, so to speak. Read moreGenuine Expedia guest review
I found long hair near the bathtub and toilet. The room smelled like mildew and I couldn't get the A/C below 70 at night. The hotel itself was nice inside and the staff were great. I had no issues with parking. I just wish the room were cleaner. The beds were a little firm for my taste. I think my biggest issue was with the A/C in the room. You need […] a nice cool room in Texas during the summer!!! Read moreGenuine Expedia guest review
very comfortable and staff was excellent.Genuine Hotels.com guest review
The staff was the friendliest! Quick overnight trip and we thoroughly enjoyed our stay! Will definitely stay here again.Genuine Hotels.com guest review
"June 7 2013"
Great hotel reservations were incorrect tried to make rt but had to put us in handicap rooms which were a bit inconvienent. No shelving or storage then room keys didn't work when we returned from grad party & then had trouble getting keys re-keyed from front desk. Made us wait for security instead of just re-keying they insisted that the key gob was […] broken. It was so frustrating. I told them it blinked red several times. It was the key that didn't work they finally re-keyed it but insisted we wait for security to check the door & the new key but he didn't even wait for me when I got there. He just let my family in & left. It was frustrating. We had driven for hours. Went straight to a grad party. Then arrived back about midnight. We were exhausted. On top of it all my husband had just worked a 36 hour shift straight w/o sleeping. If we didn't have to deal with that drama the stay would have been perfect. Read moreGenuine Hotels.com guest review
"Not worth what you pay"
I really expected a lot more from this hotel. We stayed in the "executive" room. It was small, there wasn't much room for our clothes. You are paying to be by a mall. There was one restaurant, that was a little pricy, the buffet was terrible. I wouldn't say that this was an awful hotel, but it is definitely way overpriced. The room and bathroom were, […] at best, mediocre. We won't stay there again Read moreGenuine Hotels.com guest review
"very enjoyable experience"
Awesome! Very clean, very friendly staff, bed was extremely comfortable... very enjoyable experience!Genuine Hotels.com guest review
"close to local family members"
Overall good rating. Since had family members over to rooms for visit there wasn't enough seating space. Needed a couch.Genuine Hotels.com guest review
The hotel was very comfortable and walking distance to shops and restaurants. I especially enjoyed sitting out on the balcony of the restaurant and bar overlooking the hills around Austin.Genuine Hotels.com guest review
"Great hotel in northwest Austin"
Clean, quiet with great service. The location is great with easy access to downtown, Mopac or out to Lake Travis. The room was very comfortable. I ordered room service and it was delivered on time and was very good quality.Genuine Expedia guest review
Very nice and comfortable, will definatley stay there again!Genuine Hotels.com guest review
"Great hotel for a family"
We enjoyed our stay at this hotel. The staff was very helpful. I had made a mistake during booking. They were very accommodating and moved us to the appropriate room. Our family of 5 was very comfortable. The restaurant and cafe onsite were very convenient. The hotel is centrally located with many restaurants and shopping close by.Genuine Expedia guest review
"Don't Get an Atrium View"
This hotel could be nice if you have a room with a view. The rooms that over look the atrium feel like jail cells. I will not stay here again.Genuine Hotels.com guest review
"Really good hotel"
Very pleasantGenuine Hotels.com guest review
Great area of Austin with lots of good shopping . Wish I could have stayed longer.Genuine Hotels.com guest review
Went there for a little weekend trip with the family! Hotel was beautiful, huge rooms, very modern decor, everyone was very helpful.Genuine Expedia guest review
My job gave me a couple of days off And Austin is my favorite place , this was my first time at this hotel It's beautiful great pool indoor and outdoor I was with my husband and 2 children and we were put in a 1 king size bed and they gave us a rollaway bed , the bedroom was only ok. Not great like what you expect for the star rating overall it a good […] hotel. Read moreGenuine Hotels.com guest review
"great hotel refurbished"
food at Banderas Restaurant inside Hotel is wonderful!!!Genuine Expedia guest review
It was great! A little pricey.Genuine Hotels.com guest review
"Avoid this hotel."
Could not regulate room temperature, did not like linens. Overall poor sleeping environment. Walls are so thin I could hear the person in the next room snoring most of the night. I was with a large group and we all guaranteed our rooms for late arrival. The hotel overbooked 15 rooms and didn't have rooms available for 5 members of our party even though […] they had guaranteed their rooms. Inexcusable. I will never stay there again. Read moreGenuine Expedia guest review
Great hotel centrally located between lake travis and downtown will definitely stay there againGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )