Great Resort, only problem is that you never have to leave. This resort has all of Hawaii's beauty bottled up.Genuine Hotels.com guest review
Response by Turtle Bay Aloha, We’re glad you had a great time at Turtle Bay! We hope you can visit us again soon! Mahalo!
"Remodeled and Great"
The hotel has recently been remodeled and it is beautiful. The grounds are amazing and you are right on the ocean. The new bathroom was so much more than one would expect, even at a hotel as nice as this. We stayed in an OceanView room and it looked right down the coastline and over the beach below. The view was perfect and not quite as expensive as […] ocean front! The hotel fairly secluded which is nice and peaceful. There are great, easy hiking trails along the ocean that we loved. The rooms are spotless and the staff was very friendly. If I had to offer up something remotely negative (which is hard to do), the food was really expensive I felt. It was very good, I'll admit that, but be prepared to pay a bit more than you might expect. I would stay here again in a heartbeat! Easily one of the best hotels I've stayed in, and certainly one of the very best in Oahu. Read moreGenuine Hotels.com guest review
Response by Turtle Bay Aloha, Mahalo for the fantastic review on Hotels. Com. Wow- thank you for considering Turtle Bay to be one of the best hotels you have every stayed in! We’re glad our trails, friendly staff and beautiful location made your visit a memorable one. We hope to have the honor of serving you again someday! Mahalo.
We had a wonderful time here! And enjoyed the newly renovated areas and their modern beach decor. My fiancé who is quite tall, appreciated the height of the bathroom sinks and vanity. We appreciated the extra space with the 2 closets. Overall had a great time and the staff was very friendly and helpful!Genuine Hotels.com guest review
Response by Turtle Bay Aloha, Thanks for staying with us at Turtle Bay! It’s nice to know you and your fiancé liked our newly renovated spacious guestrooms. Mahalo for sharing your love for Turtle Bay on Hotels.com. We would love to serve you both again someday. Please do visit us soon! Mahalo.
"True Paradise! The Turtle Bay resort"
Me and my wife just need a quick get away from the kids and work! It was a Great resort and the staff was the Best we've met in a long time. The view from anywhere on the resort is breath taking, I would highly recommend the resort to all my friends and family!!!!! It's like the Great Hawaii-Five 0 saying "Book-em Dan-0"... Loved every minute of our […] stay and will be returning for another adventure soon. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, We’re glad you booked us and even more thrilled you had a wonderful stay with us! Mahalo for the perfect rating on Expedia and recommending Turtle Bay to others. We look forward to serving you again someday.
"Awesome hotel right by the beach!!!"
Exclusive beach front hotels, great location, activities all...Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for the awesome review of Turtle Bay on Expedia! We’re thrilled you enjoyed your stay. Please do visit us again soon!
"Beach cottage is the way to go!"
If you can afford the extra cost, the beach cottage is worth it. The staff is great, housekeeping keeps the area very clean. If the busy city environment isn't for you, the North shore is something you may want to look into. Plenty of beach access both at Turtle Bay and nearby areas. Plenty of eating options at the hotel, or Haleiwa is just 15 minutes […] south with a lot of restaurants to choose from. Just be aware that if you plan to participate in any tours, you will most likely have to drive to them... tour companies don't pick-up at Turtle Bay for the most part. But if you enjoy hiking or anything outdoors, North shore is the place for you. Just don't feed the cats!!! Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for staying with us on the Fabled North Shore. We’re thrilled you enjoyed your time in the beach cottage. Turtle Bay is the place for relaxation – or adventure! There truly is something for everyone on our 840 acres. We would love to see you again someday! Mahalo.
"We thoroughly enjoyed our stay at Turtle Bay."
The hotel staff were the friendliest that we have ever come across. We were amazed how kind and pleasant the entire staff was. They made our vacation memorable. I would recommend Turtle Bay to everyone.Genuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for sharing our staff are the friendliest you have ever come across! That is truly one of the best compliments we could ever get. We’re thrilled you also enjoyed our great location on the Fabled North Shore. We hope to have the honor of serving you again in the future. Mahalo.
"Good location -- great contrast to Waikiki"
Good service from all facilities -- front desk, concierge, restaurants, golf and beachGenuine Expedia guest review
Response by Turtle Bay Aloha, We’re thrilled you enjoyed our great location and great service. We hope to have the honor of a return visit someday.
"This facility was incredible!"
We stayed here for my brother's weddinng. The hotel was amazing and the view of the pool and ocean was fabulous from our room. We were blown away by how nice this facility and the staff were. It was an incredible experience to play the Arnold Palmer golf course. The pool was exceptional and the kids had a lot of fun. While pricey it was definitely a […] great experience and we would recommend it to anyone. Thank you Expedia for finding us a great deal that allowed our family to experience this truely unique North Shore adventure. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for bringing your family to Turtle Bay. We’re delighted you all had a great time. Thank you for speaking so highly of our staff. We hope to have the honor of a return visit someday
It was very good. The hotel is very nice but the views are breathtaking!Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for the perfect rating on Expedia. We’re glad you enjoyed our breathtaking views! We hope to see you again soon!
Staff is super friendly, hotel is beautiful, and the grounds are great! The spa is amazing and go see Jesse for a superb massage!Genuine Expedia guest review
Response by Turtle Bay Aloha, It sounds like you had a great time at Turtle Bay. Mahalo for the perfect rating and recommending us to others on Expedia. We hope to see you again soon!
"Lives up to its reputation!"
Nothing but praise! This was our last stop on a 17 day island hopping vacation and everything was wonderful. For starters, we were allowed an early check-in and then Reggie put us in a room with the most fantastic view of the ocean and the sunsets. The room was spacious, very clean, and beautifully decorated. We encountered quite a few staff members […] during our stay and were always greeted with aloha. We dined at Lei Leis, Ola, Kula Grill, and the pool bar; each place had fantastic food and service. Our favorite part about this resort was the beach, which was calm enough for awesome snorkeling and the beach staff was phenomenal in getting people set up with chairs and towels. We would definitely stay here again and recommend it to friends/family. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, We’re delighted that you had a great time during your recent vacation at Turtle Bay. It’s nice to know our friendly staff and beautiful location made Turtle Bay a memorable place for you. We would be honored to serve you again in the future and hope to see you soon. Mahalo.
"Great place to stay"
Beautiful beach, friendly hotel staff, wonderful restaurants, great location in north shore.Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for the great review of Turtle Bay on Expedia. We’re honored you chose to spend part of your Hawaiian getaway with us on the Fabled North Shore. We would love to serve you again someday! Mahalo.
"Loved it. Not perfect but close"
We checked in and everyone was really helpful and nice. Clean and Beautiful facility. Wasn't a huge fan of the parking set up. i think it's lame that for the amount of money you pay plus the resort fee you do not have a guaranteed spot close to the hotel. Stayed for five days and had to park at the far end of the lot because of all the beach goers that […] you share the lot with. Also our bellman was accompanied to out room with his manager that seemed to be grading him. As he brought in our luggage He was very nice. The knowledge of him being graded on performance right infront of us made me feel uncomfortable though. He was very nice I hope he passed Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for sharing how much you loved Turtle Bay on Expedia. We appreciate you sharing how you believe we could enhance our guests parking experience. Our bay to the right of the hotel is public, so we are required by state law to provide a certain number of beach access stalls. We offer valet parking at a great rate of $15 a day and are continuing to look into ways to help with the parking demand at our hotel. Mahalo for your input and we would love to serve you again someday.
No ac not the room I booked. Hotel was under construction. Smokers on both sides , due to illness could not even go on balcony. Felt trapped.Genuine Expedia guest review
Response by Turtle Bay Aloha, Please accept our sincere apology for your disappointing stay at Turtle Bay. It is unacceptable for the ac in your room to be broken. Please notify the front the desk about which room you were in so we can fix the problem. Turtle Bay is a non-smoking resort. We encourage all of our guests to report smoke to the front desk so we can ensure all of our guests have a pleasant and smoke-free stay. We'd love have you back for another stay to give us an opportunity to wow you. Mahalo.
"Turtle Bay Resort"
Hotel very comfortable. Staff was very friendly--especially housekeeping. Nice view from room. Pool & beach were great. Restaurants a little pricey. Overall, a great trip.Genuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for sharing you had a great trip to Turtle Bay. It’s nice to our friendly staff made your stay great. We would love to serve you again someday. Mahalo.
"Nice room with ocean view"
Only complaint is wedding parties need to be moved away from rooms it obstructs guests trying to sleep. Also clean hot tub at night while guests aren't trying to swimGenuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for staying with us at Turtle Bay and sharing ways you believe we can improve. Management will look into your suggestions. We would love to serve you again someday.
I enjoyed every minute of my stay here at Turtle Bay. The rooms and views are amazing! The staff at the hotel are super helpful and friendly throughout our stay. Unfortunately, I can't say the same with the girl working the beach hut/kiosk near Kuilima Cove/Beach. We were new to snorkeling and she did not give us any kind of assistance to get started. […] Her demeanor was not equivalent to the friendly and welcoming staff working in the hotel. Read moreGenuine Hotels.com guest review
Response by Turtle Bay Aloha, Thank you for speaking so highly of our staff and their aloha. However, we apologize for the unfriendly service you received at the beach hut. We will be sure to speak with her and remind her of our commitment to serving our guests with aloha at all times. We hope to have the honor of serving you again someday. Mahalo.
"Beautiful getaway spot"
It was our third visit to the Turtle Bay Resort. Our son and daughter-in-law were married there. Since we were return guests, Kawika at the check in desk upgraded us to a full ocean view room. It was such a wonderful surprise! Couldn't have asked for a better location in the hotel. They have done a beautiful job with the renovations, lovely beach colors, […] so soothing. We ate at almost all the restaurants and they were excellent. I celebrated my birthday at Pa'akai and it was absolutely delicious. The pool at the hotel was perfect, large, not cold and the water slide was a great addition. Lots of cute towns nearby, farm stands for fresh fruit, and of course great beaches. All in all a great alternative to Waikiki if you have done that already. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for staying with us at Turtle Bay and recommending us to others on Expedia. We’re thrilled you enjoyed all of our restaurants and pool area. Happy Birthday and congratulations to your son and daughter-in-law. We hope to see you all again in the future.
"4 Year Anniversary"
My husband and I choose turtle bay to celebrate our four year anniversary. We were very pleased with the facility and the staff. They were very nice and helpful. When the hotel found out we were celebrating our anniversary, they went above and beyond to ensure we had a fabulous stay. We received a complimentary King Suite Upgrade, a bottle of Champagne, […] and the best table during dinner. The proximity to the beach and the views were nothing short of amazing. The location of the resort (away from the craziness of Downtown Waikiki) was what we enjoyed most. We are definitely planning to return!! Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for celebrating your anniversary with us at Turtle Bay. We’re thrilled we made the happy occasion memorable by going above and beyond in service. We look forward to serving you again someday and honored we had the chance to celebrate with you. Mahalo.
"This resort is unique, it is surrounded by nature"
Excellent and extra ordinary, the place is not crowded by crazy tourists, the staff is courteous and always helpful. The natural environment is unbeatable and provides real relaxing atmosphere for anybody.Genuine Expedia guest review
Response by Turtle Bay Aloha, We agree that our beautiful location on the fabled North Shore cannot be beat. Turtle Bay is located on 840 acres of paradise that encompasses 12 miles of trails, 5 miles along the coast. We are proud to be one of only two Hawaii hotels to be awarded the Trip Advisor Platinum Green level award and we hold monthly beach clean ups for our staff to help keep our aina (land) clean. We’re glad you enjoyed Turtle Bay and hope to have the honor of a return visit someday. Mahalo.
Turtle Bay is a gorgeous location Staff was very friendly and helpful n every way. We will definitely be back.Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for speaking so highly of our staff and location. We look forward to your return.
"GREAT trip in the REAL Hawaii"
Staying on the north shore means you have to rent a car from the airport but, it is absolutely worth it! Turtle Bay is amazing. Views are great in every room, great service and not crowded at all like the cities in the south! This is what the real Hawaii is like! We will be going back!Genuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for staying at Turtle Bay. The North Shore is a great getaway from the hustle and bustle of Honolulu. We truly do offer a real Hawaii experience with our 840 acres of country to explore. We look forward to serving you again someday. Mahalo!
"Location was amazing"
Quiet north shore gorgeous hotel breathtaking views! Loved every minute...Genuine Hotels.com guest review
Response by Turtle Bay Aloha, We’re thrilled you loved every minute at Turtle Bay. Mahalo for staying with us on the fabled North Shore and recommending us to others on Hotels.com. We hope to see you again soon!
"right on the ocean. great pool bar and food."
We loved this place. Amazing ocean views, the only thing on the ocean. We also say their Wednesday Hawaiian show. best food, best everything!Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for staying with us on the fabled North Shore and sharing you loved everything about Turtle Bay. We would be honored to serve you again someday. Mahalo.
Stunning right up to the end! Room 611 has a wonderful view. Ola has great dinner and the breakfast buffet has best options on Tuesday!Genuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for sharing your thoughts with us on Expedia. We’re glad you had a great stay and hope to have the honor of serving you again someday. Mahalo.
The cottages, restaurants, and the grounds were great that was it. We showed up and received no lei greeting. we got put in a handicap cottage and the ramp took up half the room. they moved us to a double queen room, and the queens were not queens. they were full sizes in a queen frame and very uncomfortable. There was a tarp hitting my car that i asked […] them to take care of they did two days later. it was like pulling teeth with the ice. one night i had to walk up to the hotel to get it. staff was not helpful at all. Read moreGenuine Hotels.com guest review
Response by Turtle Bay Aloha, We sincerely apologize for not living up to your expectations and providing the exceptionally service we are known for. Proper management is looking into your cottage experience and will look into ways we can improve our service. Mahalo.
"Great hotel with its own beautiful beach"
We had awesome time. Great hotel, staff, amenities, beach , trail everything was just lovelyGenuine Expedia guest review
Response by Turtle Bay Aloha, We’re thrilled you had a lovely stay at Turtle Bay. Mahalo for staying with us and we would love for you to visit again someday.
Just about every "ocean view" room or suit is absolutely amazing. Rooms are new, clean, and comfortable.Genuine Expedia guest review
Response by Turtle Bay Aloha, We’re proud to offer an ocean view from every room. We’re glad you enjoyed our newly renovated rooms. We would love to serve you again someday. Mahalo.
"Beautiful and Relaxing"
Excellent view and facilities! Very friendly and accommodating staff!Genuine Expedia guest review
Response by Turtle Bay Aloha, We’re thrilled you enjoyed our beautiful rooms, views and friendly staff. We hope to have the honor of a return visit someday!
"Great Location, pretty good place to stay."
We enjoyed our stay at the Turtle Bay resort. The location was outstanding, the service was even better. We were treated very well by every person who worked there. For a supposedly luxury hotel it is not all that luxury, but they charged as though it was. That is why I say a "pretty good resort" for all the money they spent on the renovation, I would […] expect a bit more. We got a very good deal on the package, if we had not gotten the deal and paid the normal price, I would say it was not worth it. The view from our room was really outstanding, we upgraded to an ocean view, if we hadn't the view would have been of the parking lot. I will say that this is the only resort that would tempt us to visit Oahu, because of the overcrowding everywhere else. We would come again, but only with a killer deal. Read moreGenuine Expedia guest review
"Nice and secluded."
Pillows was to soft and bed was a little firm besides that excellent experience!Genuine Expedia guest review
"Turtle Bay a Nice Stay"
Very pleased with our short 1-night stay. Great snorkeling. Got a private tennis lesson. Enjoyed a walk along the beach and viewed several splashing turtles. Great setting.Genuine Hotels.com guest review
Amazing. Great place. Almost eveything. Unforgetable.Genuine Expedia guest review
"I never wanted to leave"
First trip to Hawaii so my boyfriend and I splurged to get a cottage, the views from this resort are astounding! The lobby, the pool, the restaurants all have dreamy ocean views. The concierge team is fabulous, better than any we encountered in Waikiki and all the staff were genuinely friendly & helpful. I gave condition a 4 due to something that looked […] like water damage on one of the walls but it wasn't anything that interrupted our experience. We could only stay 3 nights but I never wanted to leave! We were greatful to have such a nice time & we will definitely be back to this resort Read moreGenuine Hotels.com guest review
"Beautiful resort on the beach with a great staff."
We celebrated our 25th wedding anniversary at Turtle Bay. The location is gorgeous. There are many activities to participate in. My favorite was paddling boarding followed by the off-road Segway tour. My husband had a great horseback riding experience on the beach. It is not neccessary to leave the resort to go snorkeling, we saw many varieties of fish. […] The only suggestion I have would be easier access to ice while staying in the cottages, don't get me wrong, all I had to do was pick up the phone to have ice delivered. I just would have preferred to get it myself. Highly recommend staying at Turtle Bay. Read moreGenuine Expedia guest review
"Nice resort for snorkeling"
We like to stay in the North Shore, and this resort provides the great comfort, great snokling location, yet close to downtown for good eats, and the peace and quiet unlike Waikiki.Genuine Expedia guest review
"Nice hotel in Hawaii"
The restaurant in the hotel is not good enough. We waited about 45 minutes for our dinner. But the hotel room and facility is excellent. I definitely recommand every friend to stay in this hotel during Hawaii vacation. Just remember dining other place else.Genuine Expedia guest review
Overall very nice hotel. Older building, but updated nicely.Genuine Expedia guest review
Best hotel to get away from the city. Quite and peaceful. A lil pricey but worth staying.Genuine Expedia guest review
Response by Turtle Bay Mahalo for staying with us at Turtle Bay! We hope to have the honor of a return visit someday.
"Very nice location/hotel"
Turtle Bay Resort was one of the best hotel we stayed ever. Mainly from the location perspective. The room was exactly as expected, clean (house keeping 2 times a day is standard), private beach sufficient for relaxing. The hotel golf resort includes 2 mature 18-th hole courses - I was absolutely satisfied about them. The small negative (but I guess […] this is more general issue of US based holiday resorts) - even you pay a thousands for your holiday stay, the resort charges you extra fees for everything you can imagine. My 12 days stay costs over 4.500 USD, for such amount I would expected "all-inclusive", but we payed over 800 USD extras for a plenty of activities in the resort. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for staying with us on the Fabled North Shore and sharing your experience with us. It’s nice to know your enjoyed our beautiful location and fun activities. We would be honored to serve you again in the future and hope you visit us again soon! Mahalo!
"great treatment. great staff;well trainied,quality"
well trained staff. clean, quality food and services. PERFECT settingGenuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for speaking so highly of your perfect stay at Turtle Bay. We’re glad our staff, location and restaurants made your stay wonderful. We hope to see you again soon! Mahalo!
"Best kept Secret"
There with my wife...it was awesome..food is great..staff and local people were great..beautiful lands and ocean and all of the activities went smooth and were fun!Genuine Expedia guest review
Response by Turtle Bay Aloha, We’re thrilled you had an enjoyable stay with your wife at Turtle Bay. We hope you made wonderful memories exploring the North Shore and would be honored to serve you two again in the future. Mahalo!
"Very friendly and helpful staff. Not a sour note"
The staff went out of their way to be helpful,and friendly.Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for sharing how friendly our staff is. We’re glad our aloha had a positive impact on your stay and hope you choose to visit us again in the future.
"AWESOMENESS. .....cant wait to come back"
Mahalo.....Genuine Hotels.com guest review
Response by Turtle Bay Aloha! Thank you for staying with us! We can't wait for your return!
"competent staff was a lifesaver"
Just a one-night stay with several difficulties that the staff handled quickly and competently: first, I managed to run a lot of water from the shower onto the floor (not being familiar with the "open door" design). They came at our request and cleaned it up. more serious was my getting into trouble when snorkeling in the Cove. No space here for the […] embarrassing details, but I got tired, got cramped, and got caught in a rip current pulling me out toward the rocks. A lifeguard (Tatiana) was there quickly and pulled me to safety. Needless to say, we are eternally grateful for the staff's competence at that particular time. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, We’re glad our great staff made your stay! We actually have no lifeguards on the beach, which is owned by the state. Our recreational staff and signage let swimmers know when the current is strong, and we have buoys in our main bay to help keep our guests safe and direct them which parts of the bay to stay out of. However, Our employees have been known to risk their lives and save several swimmers who get pulled in the current. Two of our employees recently received the medal of valor from the Honolulu Police Department for saving someone’s life. We’re glad Tatiana could save you from harm. We recommend all of our guests to pay attention to the warning signs and heed the instructions from our pool and recreational staff to ensure everyone’s safety when the waves are big. Mahalo and we hope to have the honor of a return visit someday.
"Lovely relaxing hotel"
Spent our last night in Hawaii here, after 16days of traveling, including 2 days on Waikki Beach, 4 days on big Island, a week in Maui & a day on Lanai. This was a great way to end our vacation, very quiet relaxing hotel. Only downside was the slow service of the staff, waited ages to check in, drink service in poolside bar was unbelievably slow, & […] the lounge bar service was even slower. Shame the main restaurant was closed (which hadn't been advertised) & there is some building work going on, but had dinner in the grille, which was average. One plus was our partial ocean view room, personally I would've called it a full view! Spent the next morning in the pools, which were lovely & clean, & very impressed that reception let us have a late check out of 1pm at no extra cost (normally 11am) allowed us to have a relaxing morning before a late evening flight. Read moreGenuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for spending your last night in Hawaii with us at Turtle Bay. We’re glad you had a relaxing experience. We will pass on your restaurant suggestions to proper management and appreciate you sharing ways you believe we can improve. Mahalo and we hope to serve you again someday!
Great place to stay! Very clean, comfy, updated rooms with amazing ocean view.Genuine Expedia guest review
Response by Turtle Bay Aloha, Thank you for sharing you enjoyed our rooms, views and location. We would be honored to serve you again. Mahalo!
We were at Turtle Bay and the construction during the week was constant. We were on the 2nd floor and workers were walking by all day. Plus the noise. The only hot tub was always packed and broke two days. The staff never checked the hot tub at night and it was full of visitors that were not staying at the hotel. One evening 16 were there as a group, […] I commented to the front desk but it didn't help. I wouldn't return to the resort. Read moreGenuine Expedia guest review
"You're stranded here!"
All in all, it's a great hotel. But if you want to get out and see a town of any kind, it's extremely costly! Just getting our group of 8 from the airport to the resort it cost us nearly $200 EACH WAY. Keep that in mind - if you are wanting to explore the coast at all, this may not be the place for you.Genuine Expedia guest review
Response by Turtle Bay Aloha, Mahalo for staying with us on the fabled North Shore. We’re glad you enjoyed our friendly staff, spacious guest rooms and activities. We would be honored to serve you again and hope to see you soon!
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