Always a great stay, nice pool and great service. Walking distance to everything downtown!Genuine Hotels.com guest review
"Nice hotel but shady neighborhood"
The hotel staff was really helpful. We arrived there late in the night. The hotel is close to the border and staff realized we needed help. They arranged shuttle for us to go and buy the food from nearby deli. Room was reasonably good in terms of comfort and cleanliness. The neighborhood was really not that great.Genuine Hotels.com guest review
"Good, but could be better."
Short notice trip led us to this hotel. It's close to the freeway, which is a plus. There are newer options, however. The full breakfast was above average.Genuine Hotels.com guest review
stayed in downtown El Paso, TX. The quality at holiday inn is always exceptional. I especially like the free breakfast. They always have my favorites.Genuine Hotels.com guest review
"Phx airport trip"
Room was small and heater did not work very well. Was charged $15 for parking and never was told by agent (outrageous). Upon check out was not offered a receipt so not very pleased with serive.Genuine Hotels.com guest review
"Perfect for vacation"
Free parking and breakfast in El Paso! What could better than this? I recommend it.Genuine Hotels.com guest review
Beds are very comfortable and relaxing. Problems with the tv - but too tired to watch much after a long day of driving. The car service was great as well - took us right to the front door of the court house! And the morning breakfast was great and hit the spot since we had along morning waiting for the judge.Genuine Hotels.com guest review
Room was clean but way too small and uncomfortable. Staff was friendly enough to overlook extra small room and short ceiling.Genuine Expedia guest review
"Nice downtown hotel."
The staff was very helpful The management takes great care in training their staff and contacting patrons to insure that the stay is/was good. While the hotel is due for an upgrade, it is obvious great care is taken by the house staff to keep the property in good condition.Genuine Expedia guest review
The hotel staff was excellent we came in late. She was very accommodating. Offered a late check out which we very much appreciatedGenuine Expedia guest review
"Great location and service."
Nice hotel in the heart of downtown. Was disappointed that the hotel was advertised for $50 less two days prior to my check-in.Genuine Hotels.com guest review
"Good for the price"
This was good for the price. The rooms were clean, the bed was comfortable, there was free wifi and a nice tv. It's not a 5 star hotel, but your not paying for one. The breakfast was not great, but for a free breakfast ok. The location is right near downtown and a good location. I would definitely recommend it for people visiting El Paso. Staff was […] nice and friendly. Read moreGenuine Hotels.com guest review
The hotel is right off the freeway, but feels like you are still on the freeway from all the noise. If you are hard of hearing, this would be the place for you, but be prepared to listen to the traffic all night. The bed was comfortable and the room was clean.Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you for taking time to give us feedback regarding your stay, we are very sorry the freeway traffic kept you up at night and are very happy you found our beds to be comfortable and the rooms clean. Thank you.
"Needs Updating but Great Breakfast"
The staff at the hotel was very friendly, and the breakfast was fantastic. The decor in the hotel, however, was very dated, especially in the hallways.Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you for taking time to share your experience at the Holiday Inn Express Central. We are very happy you enjoyed our breakfast and found our staff to be friendly as they do work hard to make our guests feel at home. Happy to share we are looking forward to a major renovation of our guest rooms and hallways in the very near future. Thank you for staying with us. Maria Herrera General Manager
Totally comfortable rooms, breakfast was delicious, staff was super helpful. Beds and linens were wonderful.Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you so much for such great comments regarding your stay with us. We are glad you found our rooms to be clean and comfortable and that our staff was helpful. Should your travels bring you back to El Paso, we hope you will stay with us again! Maria Herrera General Manager
The staff was very friendly. Breakfast is good.Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you for taking the time to let us know our staff was very friendly as serving our guest is our #1 priority. We are glad you liked our breakfast as well. Thank you for staying with us. Maria Herrera General Manager
"Free wifi and tasty breakfast"
Good dealGenuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you for sharing a comment regarding your stay. Thank you for staying with us. Maria Herrera General Manager
"Hotel nearby to historic downtown El Paso"
I enjoyed walking around downtown El Paso. The location of the hotel made it easy to explore on foot.Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central Thank you for taking time to provide us with feedback regarding your stay at our hotel. We are glad our location met your needs. Should you travels bring you back to El Paso, we hope you will stay with us again. General Manager Maria Herrera
"Neat, quiet hotel."
Very accommodating staff, quiet even though it's next to a highway.Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central Thank you so much for taking time to provide us with feedback regarding your stay, we are glad you've found our staff to be accommodating as serving our guests is their #1 priority. Thank you for staying with us.
The carpet in the hallways on the 7th floor were dirty. Only one elevator worked so if you took the stairs the stair well not clean either. The workout facility is real outdated, 2 "home"Type treadmills and a stair step machine, nothing else including water! The good thing is they has a shuttle that will take you to the new ballpark and come get yo […] u! Read moreGenuine Expedia guest review
Easy to get on and off Route 10. Right downtown so close to a few good resturants. It was a weekend so not much action in the area. Helpful front desk. Good breakfast,Genuine Hotels.com guest review
"Old and in need of remodel"
The shower height is for very small people. Same goes for toilet seat. Second time there in two months and elevators still not workingGenuine Expedia guest review
"Front desk and house keeping were very good. They"
beds were wonderful and comfortable, The hotel was close to UT El Paso and downtownGenuine Expedia guest review
"Close to partys"
Amazing hotel close to all the good stuff, clean and free to do anything...Genuine Expedia guest review
"Highly Overrated Hotel"
Hotel was extremely dirty, from exterior to the walls/floor inside the room itself. Staff was indifferent about guests, breakfast was unimpressive so rated quality of hotel. Only one working elevator, staff suggested using exterior stairs that had no light and smelled heavily. Sheets at least looked clean but floor was sticky/smelly in this non-smoking […] hotel, mirror was scratched making it hard to see throug. Bath room had black grime in corners of walls and around toilet/shower area. Shower head was broken, spraying water both at me and the surrounding area. Overall not impressed, extremely dissappointed that the hotel was rated 4.1/5 on Hotels.com. Frequent El Paso business traveler, stayed at over 15 hotels in the airport/downtown area, and will never stay at this hotel again. Read moreGenuine Hotels.com guest review
We were in town for a medical emergency and we didn't come with much and the hotel was very quick to accommodate our needs and get us anything that we may need. They kept our room just in case we needed the room again because from day today we haven't known and it was a wonderful stay!Genuine Hotels.com guest review
on the plus side the staff was nice, the room clean and bed fairly comfortable. on the down side one elevator was under repair, the breakfast was served too late to be useful to us (it started at 7 and my class started at 7:15), and the road noise outside the room made for a restless night.Genuine Expedia guest review
"Not up to Holiday Inn Express Standards"
Honestly, I was very disappointed with Holiday Inn on this stay. I usually go out of my way to pick Holiday Inn Express locations because the quality is usually very good. This particular hotel was obviously an original Holiday Inn that was converted to the Holiday Inn Express brand. It was old, dingy and not up to the standards of normal Holiday Inn […] Express hotels that I have stayed at in the recent past. The only thing that was good about this stay was its location. Read moreGenuine Hotels.com guest review
"Very friendly staff!"
Location is good, and they have a free shuttle to close by locations. Very nice and helpful staff. Rooms are nothing special, but OK for overnight stay.Genuine Hotels.com guest review
"Good for one overnight stay"
We only had to stay one night and it was comfortable enough. The hotel is kind of old. The staff was friendly.Genuine Hotels.com guest review
"First Phase Stay"
My crew and I really enjoyed our stay in the hotel. It was close to the jobsite and the breakfast every morning was a good meal to start off our day.Genuine Hotels.com guest review
sat morning staff not so great not friendly at all. friday evening staff very nice and very helpful with all question ask ? rooms where clean only that when you have four people to a room there should be more towles for youre guest. all in all very nice.Genuine Expedia guest review
The hotel feels like a quick and dirty renovation into a Holiday Inn Express, and does not have the seperate sittng/sleeping areas of other holiday Inn Express's where I have stayed. This includes a refridgerator and microwave in the middle of the entry hall that feels like an afterthought. It's not a criticism, just a notice. The staff were all very […] freindly and courteous to me. The room was clean, well-kept and I felt very comfortable in the room. I was not able to stay for the breakfast, I would recommend this to an individual who needs to stay downtown El Paso. Read moreGenuine Hotels.com guest review
"Great Hotel of Smiles :)"
It was clean and service very helpful and the breakfast is delicious, and they have great washer and dryers and excellent soaps that you can use to clean your clothes, and a great all night store :) also a great pool for couples that want to relax in.Genuine Hotels.com guest review
"El Paso visit July 4th"
I was extremely impressed with the comfort of your rooms. The AC was extremely cold and comforting. The beds were so soft that my son (11 yrs) fell asleep at 8 pm as soon as his head hit the pillow. I will definitely stay at this location again when visiting family in the future.Genuine Hotels.com guest review
"Nice hotel in Downtown El Paso"
Overall nice hotel in downtown El Paso. There was a domestic disturbance at 4am. We tried calling to the front desk to tell security, but were unable to get through. It felt a bit unsafe.Genuine Expedia guest review
"FATHERS DAY RETREAT !"
STAFF WAS MORE THAN FRIENDLY MADE ME FEEL AT HOME JUST A GREAT "WOW" MOMENT !!!Genuine Hotels.com guest review
Room was verry clean and comfortable and so were the facilities...staff was verry polite and helpful.Genuine Expedia guest review
Had a great stay at this location. Had a full parking lot due to lots of area events on that date but very helpful staff.Genuine Hotels.com guest review
Staff did very helpful things to see that we were accommodated. Breakfast was good and had plenty of choices. Room was clean and attractive. Great parking for RV. Laundry room was clean and available 24/7. Location of hotel was right off Interstate, and right downtown. Extremely convenient for our itinerary while in town.Genuine Hotels.com guest review
"Just what I paid for"
Great hotel was just where I wanted it to be, comfy beds and nice tv! Only problem was the shower randomly went from hot to cold at weird timesGenuine Hotels.com guest review
"OK - but not great"
Was under construction. North windows face I-10. The view was not too bad (city lights, etc) but the traffic noise was unpleasant. We had a hard time getting the rooms to the right temperature. But the lobby looks groovy with it new updated look and the breakfast was nice.Genuine Hotels.com guest review
"EPM - EL Paso"
Centrally located. Hotel was doing some remodeling - small construction site.Genuine Hotels.com guest review
Comfortable bed and nice room. Remodeling occurring during stay but not much of a problemGenuine Hotels.com guest review
"Great hotel and nice stay."
The hotel was located downtown. It was easy to access. The room was clean and the bed comfortable. We had a view of the Franklin Mountains to the north. Unfortunately that was also more noisy because of the Interstate 10 just below. We were on the 7th floor. But the noise was not intrusive. The breakfast was quite good and there was a fair number of […] items and there was lots of seating room. Parking is just outside the door. The price was really good value. If we ever come to El Paso again we will not hesitate to stay here again. Read moreGenuine Expedia guest review
No hot tub - AhhhhGenuine Hotels.com guest review
"great value for the price"
Comfortable room, friendly staff. For the price it's a great place to stayGenuine Expedia guest review
"I had a great time"
I loved this hotel. It was in the best location and very easy to find. Thanks.Genuine Hotels.com guest review
"Need better service"
I would have appreciated for staff to show me around the hotel... And I didnt like that there was no restaurant in the hotel... If there was one at least staff should tell their guest what this hotel has to offer...Genuine Expedia guest review
"Great price and location"
Nice clean safe property downtown. Staff are great and very helpful, especially Charles at the front desk.Genuine Hotels.com guest review
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