All hotels in El Paso, Texas, United States of America
1 room, 2 adults
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409 E Missouri Ave, El Paso, TX, 79901, United States of America, ‏‎855-239-9222
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4.1 / 5Excellent

Score breakdown (from 116 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.4
  • Comfort
    4.1
  • Condition
    3.8
  • Neighborhood
    3.7
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4.0 / 5Excellent
"great service"
Very friendly service.. even though there was construction the stay was wonderful
Genuine Hotels.com guest review
2 night family trip Aug 7, 2015
A Traveler
US
4.0 / 5Excellent
"Very good"
They are under construction but its nothing that inconvenienced us. I think once that is done, it will be a top notch hotel. Very sufficient for the price.
Genuine Hotels.com guest review
1 night trip with friends Jul 25, 2015
Julio
US
3.0 / 5Good
"Needs improvement"
Needs to remodel the stuff was stacked up and not getting done box were everwere
Genuine Hotels.com guest review
1 night romance trip Jun 7, 2015
Dennis
US
4.0 / 5Excellent
"good location, basic room"
Beds, AC, warm water... nothing fancy. Compared to other Holiday Inns, this one has not been renovated but costs the same. I guess you're paying for the location (downtown El Paso) when choosing these rooms. Also housekeeping stops around 3pm... so if you're sleeping until then because you stayed up partying the night before, good luck getting your room cleaned or new towels.
Genuine Hotels.com guest review
3 night trip with friends May 22, 2015
A Traveler
US
2.0 / 5Fair
"too costly!"
Carpeting pathetic!
Genuine Hotels.com guest review
2 night business trip May 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to everything"
My stay was incredible the staff was probably the best I've seen anywhere
Genuine Expedia guest review
Other trip May 13, 2015
ronald
US
4.0 / 5Excellent
"Good Hotel"
The hotel was conveniently located near the client's office building. The hotel was clean and the staff very friendly and accommodating. The free breakfast was good and had many options from which to pick.
Genuine Hotels.com guest review
4 night business trip Mar 23, 2015
Debbie
US
3.0 / 5Good
"bowling tournament"
Were there for the bowling tournament and called 2 different days for pickup and had to call twice after they said they would send someone right away One nice thing about the stay was the elevators were really fast going up and down. I do not think they were ready for the breakfast buffet as there was no place to sit a couple of times
Genuine Expedia guest review
Other trip May 6, 2015
robert
US
4.0 / 5Excellent
Great staff, clean comfortable room and free breakfast, 'nuff said?
Genuine Expedia guest review
Other trip Apr 26, 2015
Hart
US
4.0 / 5Excellent
"Near Ls Palmas Medical Center"
We were in El Paso for some medical treatment and had to stay overnight. We chose this hotel due to its location and good value for the money.
Genuine Expedia guest review
Other trip Apr 19, 2015
Bev
US
4.0 / 5Excellent
"Bowling Trip"
Our group stayed here late March to bowl in the national bowling tournament. It is close, but still about 8 blocks from convention center. Shuttle drivers will take you to the venue and/or to the airport. One even went out of his way to recommend, and take us to, a restaurant that was a little too far to walk to at night. Not a bunch of choices downtown.
Genuine Expedia guest review
Other trip Apr 2, 2015
Joe bowler
US
4.0 / 5Excellent
"Good stay, nice area."
Great staff, large clean room. Unfortunately the a/c didnt work, but the staff was very responsive and offered to move is right away. We opted to stay in place as it wasn't too warm. Downtown area is nice plenty of pedestrian traffic and short walk to several nice restaurants. Probably the best shower water pressure ever in a hotel. We were on the freeway side and it was definitely audible and would be annoying to those sensitive to it.
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2015
Erik
US
5.0 / 5Outstanding
It worked great for my son and I. We were there to bowl in the USBC Nationals. The staff was very nice and the place was very clean. It is easily accessible from the highway and they have a shuttle service that will take you anywhere within a 2 mile radius which is a nice feature. Never waited more than 25 minutes to get picked back up.
Genuine Expedia guest review
Other trip Mar 18, 2015
A Traveler
US
5.0 / 5Outstanding
"National Bowling Tournament Travelers"
We enjoyed the courteous and friendly employees, the quietness of our rooms, and the complimentary breakfasts. We highly recommend the Inn to downtown El Paso visitors.
Genuine Hotels.com guest review
3 night romance trip Mar 11, 2015
Marvin
US
4.0 / 5Excellent
"Great place to stay."
It was great except the bed wasn't as comfortable as I would have liked.
Genuine Expedia guest review
Other trip Mar 17, 2015
Louie
US
4.0 / 5Excellent
"Nice hotel staff was wonderful"
We had a great time and would stay with you again.
Genuine Expedia guest review
Other trip Mar 16, 2015
Louie
US
4.0 / 5Excellent
"Convenient location"
Overall, I would recommend this hotel. The hotel is a little old and dingy. The rooms have been recently renovated, though, so they are pretty nice. I was originally put in a room on the 2nd floor, but the smell of new paint was so strong that I had to move rooms. The staff was very accommodating and moved me immediately. They have a free shuttle to the airport and a wonderful breakfast in the morning. The location is also very convenient, as it is right downtown. However, I wasn't sure about the safety of the neighborhood, but this is mostly because it was pretty dead at night. Everyone there was extremely nice and really tried to make my stay enjoyable.
Genuine Expedia guest review
Other trip Mar 4, 2015
Meredith
US
4.0 / 5Excellent
"Stay here everybody."
We loved it! Stayed here because everything er wanted to do was within walking distance.
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Andrea
US
3.0 / 5Good
"getaway"
Staff was rude
Genuine Hotels.com guest review
1 night trip with friends Feb 20, 2015
Mercedes
US
4.0 / 5Excellent
"Walking :)"
Always a great stay, nice pool and great service. Walking distance to everything downtown!
Genuine Hotels.com guest review
1 night trip Jan 16, 2015
nicholas
US
4.0 / 5Excellent
"Nice hotel but shady neighborhood"
The hotel staff was really helpful. We arrived there late in the night. The hotel is close to the border and staff realized we needed help. They arranged shuttle for us to go and buy the food from nearby deli. Room was reasonably good in terms of comfort and cleanliness. The neighborhood was really not that great.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
Rafay
US
3.0 / 5Good
"Good, but could be better."
Short notice trip led us to this hotel. It's close to the freeway, which is a plus. There are newer options, however. The full breakfast was above average.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great expectations"
stayed in downtown El Paso, TX. The quality at holiday inn is always exceptional. I especially like the free breakfast. They always have my favorites.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
Stevie
US
3.0 / 5Good
"Phx airport trip"
Room was small and heater did not work very well. Was charged $15 for parking and never was told by agent (outrageous). Upon check out was not offered a receipt so not very pleased with serive.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
victor
US
5.0 / 5Outstanding
"Perfect for vacation"
Free parking and breakfast in El Paso! What could better than this? I recommend it.
Genuine Hotels.com guest review
2 night business trip Dec 15, 2014
Fernando
US
5.0 / 5Outstanding
"Great Stay!"
Beds are very comfortable and relaxing. Problems with the tv - but too tired to watch much after a long day of driving. The car service was great as well - took us right to the front door of the court house! And the morning breakfast was great and hit the spot since we had along morning waiting for the judge.
Genuine Hotels.com guest review
1 night family trip Dec 7, 2014
Frances
US
5.0 / 5Outstanding
"Visiting son"
This facility proved above our expectation to the accommodations from the room to breakfast was great and the social time was a bonus
Genuine Expedia guest review
Other trip Dec 4, 2014
frequent travel
US
3.0 / 5Good
Room was clean but way too small and uncomfortable. Staff was friendly enough to overlook extra small room and short ceiling.
Genuine Expedia guest review
Other trip Nov 22, 2014
iris
US
4.0 / 5Excellent
"Nice downtown hotel."
The staff was very helpful The management takes great care in training their staff and contacting patrons to insure that the stay is/was good. While the hotel is due for an upgrade, it is obvious great care is taken by the house staff to keep the property in good condition.
Genuine Expedia guest review
Other trip Nov 20, 2014
Keith
US
5.0 / 5Outstanding
"Excellent hotel"
The hotel staff was excellent we came in late. She was very accommodating. Offered a late check out which we very much appreciated
Genuine Expedia guest review
Other trip Nov 1, 2014
glenda
US
4.0 / 5Excellent
"Great location and service."
Nice hotel in the heart of downtown. Was disappointed that the hotel was advertised for $50 less two days prior to my check-in.
Genuine Hotels.com guest review
1 night business trip Oct 15, 2014
Rashena
US
5.0 / 5Outstanding
"Good for the price"
This was good for the price. The rooms were clean, the bed was comfortable, there was free wifi and a nice tv. It's not a 5 star hotel, but your not paying for one. The breakfast was not great, but for a free breakfast ok. The location is right near downtown and a good location. I would definitely recommend it for people visiting El Paso. Staff was nice and friendly.
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
Marvin P
US
2.0 / 5Fair
The hotel is right off the freeway, but feels like you are still on the freeway from all the noise. If you are hard of hearing, this would be the place for you, but be prepared to listen to the traffic all night. The bed was comfortable and the room was clean.
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you for taking time to give us feedback regarding your stay, we are very sorry the freeway traffic kept you up at night and are very happy you found our beds to be comfortable and the rooms clean. Thank you.
1 night trip Oct 10, 2014
A Traveler
US
4.0 / 5Excellent
"Needs Updating but Great Breakfast"
The staff at the hotel was very friendly, and the breakfast was fantastic. The decor in the hotel, however, was very dated, especially in the hallways.
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you for taking time to share your experience at the Holiday Inn Express Central. We are very happy you enjoyed our breakfast and found our staff to be friendly as they do work hard to make our guests feel at home. Happy to share we are looking forward to a major renovation of our guest rooms and hallways in the very near future. Thank you for staying with us. Maria Herrera General Manager
1 night trip with friends Sep 26, 2014
Jeffrey
US
5.0 / 5Outstanding
Totally comfortable rooms, breakfast was delicious, staff was super helpful. Beds and linens were wonderful.
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you so much for such great comments regarding your stay with us. We are glad you found our rooms to be clean and comfortable and that our staff was helpful. Should your travels bring you back to El Paso, we hope you will stay with us again! Maria Herrera General Manager
2 night trip Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
"medical emergency"
The staff was very friendly. Breakfast is good.
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you for taking the time to let us know our staff was very friendly as serving our guest is our #1 priority. We are glad you liked our breakfast as well. Thank you for staying with us. Maria Herrera General Manager
2 night business trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Free wifi and tasty breakfast"
Good deal
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you for sharing a comment regarding your stay. Thank you for staying with us. Maria Herrera General Manager
2 night business trip Sep 17, 2014
TNT
US
4.0 / 5Excellent
"Hotel nearby to historic downtown El Paso"
I enjoyed walking around downtown El Paso. The location of the hotel made it easy to explore on foot.
Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central
Thank you for taking time to provide us with feedback regarding your stay at our hotel. We are glad our location met your needs. Should you travels bring you back to El Paso, we hope you will stay with us again. General Manager Maria Herrera
Other trip Sep 4, 2014
Souma
US
5.0 / 5Outstanding
"Neat, quiet hotel."
Very accommodating staff, quiet even though it's next to a highway.
Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central
Thank you so much for taking time to provide us with feedback regarding your stay, we are glad you've found our staff to be accommodating as serving our guests is their #1 priority. Thank you for staying with us.
Other trip Jul 6, 2014
jeff
US
2.0 / 5Fair
"Downtown Stay"
The carpet in the hallways on the 7th floor were dirty. Only one elevator worked so if you took the stairs the stair well not clean either. The workout facility is real outdated, 2 "home"Type treadmills and a stair step machine, nothing else including water! The good thing is they has a shuttle that will take you to the new ballpark and come get you!
Genuine Expedia guest review
Other trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
Easy to get on and off Route 10. Right downtown so close to a few good resturants. It was a weekend so not much action in the area. Helpful front desk. Good breakfast,
Genuine Hotels.com guest review
1 night family trip May 24, 2014
Went West
US
3.0 / 5Good
"Old and in need of remodel"
The shower height is for very small people. Same goes for toilet seat. Second time there in two months and elevators still not working
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
4.0 / 5Excellent
"Front desk and house keeping were very good. They"
beds were wonderful and comfortable, The hotel was close to UT El Paso and downtown
Genuine Expedia guest review
Other trip Apr 27, 2014
Daniel
US
5.0 / 5Outstanding
"Close to partys"
Amazing hotel close to all the good stuff, clean and free to do anything...
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
US
2.0 / 5Fair
"Highly Overrated Hotel"
Hotel was extremely dirty, from exterior to the walls/floor inside the room itself. Staff was indifferent about guests, breakfast was unimpressive so rated quality of hotel. Only one working elevator, staff suggested using exterior stairs that had no light and smelled heavily. Sheets at least looked clean but floor was sticky/smelly in this non-smoking hotel, mirror was scratched making it hard to see throug. Bath room had black grime in corners of walls and around toilet/shower area. Shower head was broken, spraying water both at me and the surrounding area. Overall not impressed, extremely dissappointed that the hotel was rated 4.1/5 on Hotels.com. Frequent El Paso business traveler, stayed at over 15 hotels in the airport/downtown area, and will never stay at this hotel again.
Genuine Hotels.com guest review
1 night trip Mar 18, 2014
Business Traveler
US
5.0 / 5Outstanding
"Grateful"
We were in town for a medical emergency and we didn't come with much and the hotel was very quick to accommodate our needs and get us anything that we may need. They kept our room just in case we needed the room again because from day today we haven't known and it was a wonderful stay!
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
US
3.0 / 5Good
"road noise"
on the plus side the staff was nice, the room clean and bed fairly comfortable. on the down side one elevator was under repair, the breakfast was served too late to be useful to us (it started at 7 and my class started at 7:15), and the road noise outside the room made for a restless night.
Genuine Expedia guest review
Other trip Mar 23, 2014
Ralph
US
2.0 / 5Fair
"Not up to Holiday Inn Express Standards"
Honestly, I was very disappointed with Holiday Inn on this stay. I usually go out of my way to pick Holiday Inn Express locations because the quality is usually very good. This particular hotel was obviously an original Holiday Inn that was converted to the Holiday Inn Express brand. It was old, dingy and not up to the standards of normal Holiday Inn Express hotels that I have stayed at in the recent past. The only thing that was good about this stay was its location.
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
Eric H.
US
4.0 / 5Excellent
"Very friendly staff!"
Location is good, and they have a free shuttle to close by locations. Very nice and helpful staff. Rooms are nothing special, but OK for overnight stay.
Genuine Hotels.com guest review
1 night trip Dec 27, 2013
A Traveler
US
4.0 / 5Excellent
"Good for one overnight stay"
We only had to stay one night and it was comfortable enough. The hotel is kind of old. The staff was friendly.
Genuine Hotels.com guest review
1 night trip Nov 22, 2013
Laura
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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