The carpet in the hallways on the 7th floor were dirty. Only one elevator worked so if you took the stairs the stair well not clean either. The workout facility is real outdated, 2 "home"Type treadmills and a stair step machine, nothing else including water! The good thing is they has a shuttle that will take you to the new ballpark and come get yo […] u! Read moreGenuine Expedia guest review
Easy to get on and off Route 10. Right downtown so close to a few good resturants. It was a weekend so not much action in the area. Helpful front desk. Good breakfast,Genuine Hotels.com guest review
"Old and in need of remodel"
The shower height is for very small people. Same goes for toilet seat. Second time there in two months and elevators still not workingGenuine Expedia guest review
"Front desk and house keeping were very good. They"
beds were wonderful and comfortable, The hotel was close to UT El Paso and downtownGenuine Expedia guest review
"Close to partys"
Amazing hotel close to all the good stuff, clean and free to do anything...Genuine Expedia guest review
"Highly Overrated Hotel"
Hotel was extremely dirty, from exterior to the walls/floor inside the room itself. Staff was indifferent about guests, breakfast was unimpressive so rated quality of hotel. Only one working elevator, staff suggested using exterior stairs that had no light and smelled heavily. Sheets at least looked clean but floor was sticky/smelly in this non-smoking […] hotel, mirror was scratched making it hard to see throug. Bath room had black grime in corners of walls and around toilet/shower area. Shower head was broken, spraying water both at me and the surrounding area. Overall not impressed, extremely dissappointed that the hotel was rated 4.1/5 on Hotels.com. Frequent El Paso business traveler, stayed at over 15 hotels in the airport/downtown area, and will never stay at this hotel again. Read moreGenuine Hotels.com guest review
We were in town for a medical emergency and we didn't come with much and the hotel was very quick to accommodate our needs and get us anything that we may need. They kept our room just in case we needed the room again because from day today we haven't known and it was a wonderful stay!Genuine Hotels.com guest review
on the plus side the staff was nice, the room clean and bed fairly comfortable. on the down side one elevator was under repair, the breakfast was served too late to be useful to us (it started at 7 and my class started at 7:15), and the road noise outside the room made for a restless night.Genuine Expedia guest review
"Not up to Holiday Inn Express Standards"
Honestly, I was very disappointed with Holiday Inn on this stay. I usually go out of my way to pick Holiday Inn Express locations because the quality is usually very good. This particular hotel was obviously an original Holiday Inn that was converted to the Holiday Inn Express brand. It was old, dingy and not up to the standards of normal Holiday Inn […] Express hotels that I have stayed at in the recent past. The only thing that was good about this stay was its location. Read moreGenuine Hotels.com guest review
"Very friendly staff!"
Location is good, and they have a free shuttle to close by locations. Very nice and helpful staff. Rooms are nothing special, but OK for overnight stay.Genuine Hotels.com guest review
"Good for one overnight stay"
We only had to stay one night and it was comfortable enough. The hotel is kind of old. The staff was friendly.Genuine Hotels.com guest review
"First Phase Stay"
My crew and I really enjoyed our stay in the hotel. It was close to the jobsite and the breakfast every morning was a good meal to start off our day.Genuine Hotels.com guest review
sat morning staff not so great not friendly at all. friday evening staff very nice and very helpful with all question ask ? rooms where clean only that when you have four people to a room there should be more towles for youre guest. all in all very nice.Genuine Expedia guest review
The hotel feels like a quick and dirty renovation into a Holiday Inn Express, and does not have the seperate sittng/sleeping areas of other holiday Inn Express's where I have stayed. This includes a refridgerator and microwave in the middle of the entry hall that feels like an afterthought. It's not a criticism, just a notice. The staff were all very […] freindly and courteous to me. The room was clean, well-kept and I felt very comfortable in the room. I was not able to stay for the breakfast, I would recommend this to an individual who needs to stay downtown El Paso. Read moreGenuine Hotels.com guest review
"Great Hotel of Smiles :)"
It was clean and service very helpful and the breakfast is delicious, and they have great washer and dryers and excellent soaps that you can use to clean your clothes, and a great all night store :) also a great pool for couples that want to relax in.Genuine Hotels.com guest review
"El Paso visit July 4th"
I was extremely impressed with the comfort of your rooms. The AC was extremely cold and comforting. The beds were so soft that my son (11 yrs) fell asleep at 8 pm as soon as his head hit the pillow. I will definitely stay at this location again when visiting family in the future.Genuine Hotels.com guest review
"Nice hotel in Downtown El Paso"
Overall nice hotel in downtown El Paso. There was a domestic disturbance at 4am. We tried calling to the front desk to tell security, but were unable to get through. It felt a bit unsafe.Genuine Expedia guest review
"FATHERS DAY RETREAT !"
STAFF WAS MORE THAN FRIENDLY MADE ME FEEL AT HOME JUST A GREAT "WOW" MOMENT !!!Genuine Hotels.com guest review
Room was verry clean and comfortable and so were the facilities...staff was verry polite and helpful.Genuine Expedia guest review
Had a great stay at this location. Had a full parking lot due to lots of area events on that date but very helpful staff.Genuine Hotels.com guest review
Staff did very helpful things to see that we were accommodated. Breakfast was good and had plenty of choices. Room was clean and attractive. Great parking for RV. Laundry room was clean and available 24/7. Location of hotel was right off Interstate, and right downtown. Extremely convenient for our itinerary while in town.Genuine Hotels.com guest review
"Just what I paid for"
Great hotel was just where I wanted it to be, comfy beds and nice tv! Only problem was the shower randomly went from hot to cold at weird timesGenuine Hotels.com guest review
"OK - but not great"
Was under construction. North windows face I-10. The view was not too bad (city lights, etc) but the traffic noise was unpleasant. We had a hard time getting the rooms to the right temperature. But the lobby looks groovy with it new updated look and the breakfast was nice.Genuine Hotels.com guest review
"EPM - EL Paso"
Centrally located. Hotel was doing some remodeling - small construction site.Genuine Hotels.com guest review
Comfortable bed and nice room. Remodeling occurring during stay but not much of a problemGenuine Hotels.com guest review
"Great hotel and nice stay."
The hotel was located downtown. It was easy to access. The room was clean and the bed comfortable. We had a view of the Franklin Mountains to the north. Unfortunately that was also more noisy because of the Interstate 10 just below. We were on the 7th floor. But the noise was not intrusive. The breakfast was quite good and there was a fair number of […] items and there was lots of seating room. Parking is just outside the door. The price was really good value. If we ever come to El Paso again we will not hesitate to stay here again. Read moreGenuine Expedia guest review
No hot tub - AhhhhGenuine Hotels.com guest review
"great value for the price"
Comfortable room, friendly staff. For the price it's a great place to stayGenuine Expedia guest review
"I had a great time"
I loved this hotel. It was in the best location and very easy to find. Thanks.Genuine Hotels.com guest review
"Need better service"
I would have appreciated for staff to show me around the hotel... And I didnt like that there was no restaurant in the hotel... If there was one at least staff should tell their guest what this hotel has to offer...Genuine Expedia guest review
"Great price and location"
Nice clean safe property downtown. Staff are great and very helpful, especially Charles at the front desk.Genuine Hotels.com guest review
I had a great stay at this hotel. I was able to check in early and the person at the front desk was very friendly. Very easy to access I-10 from the hotel. The only two things I didn't like was the cable, it was fuzzy at times. The water in the shower kept going from cold to warm, warm to cold. The breakfast was good.Genuine Hotels.com guest review
"Older property but terrible but not great"
Holiday Inn express are usually newer properties, this one however was not. Pros: The staff was very friendly and helpful. The hotel is conveniently located in downtown El Paso and I-10 near quite a few restaurants. Cons: The bathroom area while clean smelled a little like raw sewage. Because of the age of the hotel the room was a little dated, carpet […] was dirty. Breakfast is available, but don't expect a great tasting one. However, its complimentary. Overall, not bad for the price, but I'd spend a little more and try another brand in El Paso. Read moreGenuine Hotels.com guest review
I would have enjoyed my stay more if a stranger and then police officers had not knocked on my door in the middle of the night because they were provided the wrong room information.Genuine Hotels.com guest review
Nice and clean the lady in charge of breakfast was terrific! The kids enjoyed the outside pool. My only complaint is the temp in the shower. it would go from hot to cold on its own.Genuine Hotels.com guest review
"nice place to stay"
Everyone was very kind and helpful during our stay. I will recommend to other people.Genuine Hotels.com guest review
Hotel was fine. Internet was very slow. The staff tried to fix it but ultimately it was slow.Genuine Hotels.com guest review
Came here with my partner for a weekend stay. Everything was pretty nice and nothing too fancy. We had a minor problem with the sink and they came and fixed it promptly. Any requests we had were met with friendly service. I liked the location of the hotel close to all the museums and close to the freeway (but it was not noisy at all!). The breakfast […] was very good. It had good variety and they were helpful in giving us trays and any accommodations so we could eat upstairs in our room instead of the dining area. The location attracted a few random people from the downtown area, but had no serious problems with anyone. Not bad! I would definitely stay here again. Read moreGenuine Expedia guest review
"Just an overnight stay"
There was construction at the hotel and on the street that the hotel is located on. The front door is under maintenance, we had to carry all of our bags around to the back of the hotel with two small children. After check in, which was quick, we get up to the room and our keys aren’t working….had to take them back down to be reprogrammed. After we finally […] make it into the room, it’s a little on the warm side. After fiddling with the A/C off and on most of the night, we just decided to cope with it. We were getting in pretty late after 11pm. We managed to make it through the night with the heat and headed to breakfast. Breakfast at the hotel ended up being pretty good but the staff serving/setting up the breakfast was on the rude side. All in all the stay was not all bad and I would stay here again, if I had to. The room was clean and I had no problem connecting to the wireless network. Read moreGenuine Hotels.com guest review
The first night was horrible as I was lodged directly over the busy freeway. The next morning they switched my room immediately to the other side and it was wonderful. very helpful, friendly staff. i would stay here again.Genuine Expedia guest review
Excellent customer service!!! Entire staff is friendly and makes you feel welcomed!!Genuine Hotels.com guest review
"Great shuttle service"
We booked this hotel because of the free airport shuttle, but the shuttle drove us everywhere -- to lunch, to dinner, to a sightseeing destination. We've never had such great shuttle service.Genuine Hotels.com guest review
"Easy Check in"
Had a wonderful nights sleep here. We stopped while traveling through. The hotel was a bit pricey. However, very comfy. Staff was very very nice. Breakfast was minimal but fine.Would stay again.Genuine Hotels.com guest review
Clean rooms and convenient location.Genuine Hotels.com guest review
very clean, great staff, great breakfast, hotel is located close to I10 and feels very safeGenuine Expedia guest review
"HE El Paso Downtown"
We stayed at this hotel during our Christmas travel to AZ. the building is in acceptable condition and has very corteous staff in all areas (registration, room service, restaurant). Full breakfast included. Location near downtown and expressway (!H-10) is perfect for those passing by or staying in the city for business.Genuine Hotels.com guest review
"Hotel ok, unfriendly staff"
At the check in, the lady was not very friendly. The rooms were ok, the hotel seems to be a little old already. At breakfast the lady from the hotel was very rude. The breakfast buffet was empty, it was not refilled and 5 minutes prior 0930, she was running between breakfast tables and was announcing 5 minutes to go for breakfast. That was so odd and […] unfriendly esp for a holiday inn. She should work in a motel. We do not recommend that hotel with this staff. Read moreGenuine Hotels.com guest review
"amazing staff and service"
i have to give kudos to the front desk personnel --- so welcoming and sooo helpful i give them 5 stars for that alone room was comfortable enough location was good for what i needed and I was only there one night breakfast was a surprise--lots of variety and well attended only negative i have is carpeting in halls very stained otherwise a good one night […] business stay Read moreGenuine Hotels.com guest review
"Good location on the edge of Downtown."
I get the impression that this is an older hotel that has been upgraded to be a Holiday Inn Express. So the trim and the carpet in the hallways give a not-so-great impression. The rooms, however, are just fine in that way that inspires confidence in their cleanliness. It was just what I needed for an overnight when performing in Downtown El Paso.Genuine Hotels.com guest review
"Pleasantly surprised with the excellent service"
good hotel service and locationGenuine Expedia guest review
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