All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here409 E Missouri Ave, El Paso, TX, 79901, United States of America, ‏‎855-239-9222
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4.0 / 5Excellent

Score breakdown (from 105 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.7
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4.0 / 5Excellent
"Good stay, nice area."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great staff, large clean room. Unfortunately the a/c didnt work, but the staff was very responsive and offered to move is right away. We opted to stay in place as it wasn't too warm. Downtown area is nice plenty of pedestrian traffic and short walk to several nice restaurants. Probably the best shower water pressure ever in a hotel. We were on the freeway side and it was definitely audible and would be annoying to those sensitive to it.
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2015
Erik
US
5.0 / 5Outstanding
"National Bowling Tournament Travelers"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed the courteous and friendly employees, the quietness of our rooms, and the complimentary breakfasts. We highly recommend the Inn to downtown El Paso visitors.
Genuine Hotels.com guest review
3 night romance trip Mar 11, 2015
Marvin
US
4.0 / 5Excellent
"Stay here everybody."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
We loved it! Stayed here because everything er wanted to do was within walking distance.
Genuine Hotels.com guest review
1 night romance trip Feb 28, 2015
Andrea
US
3.0 / 5Good
"getaway"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Staff was rude
Genuine Hotels.com guest review
1 night trip with friends Feb 20, 2015
Mercedes
US
4.0 / 5Excellent
"Walking :)"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Always a great stay, nice pool and great service. Walking distance to everything downtown!
Genuine Hotels.com guest review
1 night trip Jan 16, 2015
nicholas
US
4.0 / 5Excellent
"Nice hotel but shady neighborhood"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
The hotel staff was really helpful. We arrived there late in the night. The hotel is close to the border and staff realized we needed help. They arranged shuttle for us to go and buy the food from nearby deli. Room was reasonably good in terms of comfort and cleanliness. The neighborhood was really not that great.
Genuine Hotels.com guest review
1 night family trip Dec 21, 2014
Rafay
US
3.0 / 5Good
"Good, but could be better."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Short notice trip led us to this hotel. It's close to the freeway, which is a plus. There are newer options, however. The full breakfast was above average.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
stayed in downtown El Paso, TX. The quality at holiday inn is always exceptional. I especially like the free breakfast. They always have my favorites.
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
Stevie
US
3.0 / 5Good
"Phx airport trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Room was small and heater did not work very well. Was charged $15 for parking and never was told by agent (outrageous). Upon check out was not offered a receipt so not very pleased with serive.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2014
victor
US
5.0 / 5Outstanding
"Perfect for vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Free parking and breakfast in El Paso! What could better than this? I recommend it.
Genuine Hotels.com guest review
2 night business trip Dec 15, 2014
Fernando
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Beds are very comfortable and relaxing. Problems with the tv - but too tired to watch much after a long day of driving. The car service was great as well - took us right to the front door of the court house! And the morning breakfast was great and hit the spot since we had along morning waiting for the judge.
Genuine Hotels.com guest review
1 night family trip Dec 7, 2014
Frances
US
5.0 / 5Outstanding
"Visiting son"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This facility proved above our expectation to the accommodations from the room to breakfast was great and the social time was a bonus
Genuine Expedia guest review
Other trip Dec 4, 2014
frequent travel
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Room was clean but way too small and uncomfortable. Staff was friendly enough to overlook extra small room and short ceiling.
Genuine Expedia guest review
Other trip Nov 22, 2014
iris
US
4.0 / 5Excellent
"Nice downtown hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was very helpful The management takes great care in training their staff and contacting patrons to insure that the stay is/was good. While the hotel is due for an upgrade, it is obvious great care is taken by the house staff to keep the property in good condition.
Genuine Expedia guest review
Other trip Nov 20, 2014
Keith
US
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel staff was excellent we came in late. She was very accommodating. Offered a late check out which we very much appreciated
Genuine Expedia guest review
Other trip Nov 1, 2014
glenda
US
4.0 / 5Excellent
"Great location and service."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice hotel in the heart of downtown. Was disappointed that the hotel was advertised for $50 less two days prior to my check-in.
Genuine Hotels.com guest review
1 night business trip Oct 15, 2014
Rashena
US
5.0 / 5Outstanding
"Good for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
This was good for the price. The rooms were clean, the bed was comfortable, there was free wifi and a nice tv. It's not a 5 star hotel, but your not paying for one. The breakfast was not great, but for a free breakfast ok. The location is right near downtown and a good location. I would definitely recommend it for people visiting El Paso. Staff was nice and friendly.
Genuine Hotels.com guest review
2 night trip Oct 17, 2014
Marvin P
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
The hotel is right off the freeway, but feels like you are still on the freeway from all the noise. If you are hard of hearing, this would be the place for you, but be prepared to listen to the traffic all night. The bed was comfortable and the room was clean.
Genuine Hotels.com guest review
1 night trip Oct 10, 2014
A Traveler
US
4.0 / 5Excellent
"Needs Updating but Great Breakfast"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
The staff at the hotel was very friendly, and the breakfast was fantastic. The decor in the hotel, however, was very dated, especially in the hallways.
Genuine Hotels.com guest review
1 night trip with friends Sep 26, 2014
Jeffrey
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Totally comfortable rooms, breakfast was delicious, staff was super helpful. Beds and linens were wonderful.
Genuine Hotels.com guest review
2 night trip Sep 26, 2014
A Traveler
US
4.0 / 5Excellent
"medical emergency"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The staff was very friendly. Breakfast is good.
Genuine Hotels.com guest review
2 night business trip Sep 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Free wifi and tasty breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Good deal
Genuine Hotels.com guest review
2 night business trip Sep 17, 2014
TNT
US
4.0 / 5Excellent
"Hotel nearby to historic downtown El Paso"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I enjoyed walking around downtown El Paso. The location of the hotel made it easy to explore on foot.
Genuine Expedia guest review
Other trip Sep 4, 2014
Souma
US
5.0 / 5Outstanding
"Neat, quiet hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very accommodating staff, quiet even though it's next to a highway.
Genuine Expedia guest review
Other trip Jul 6, 2014
jeff
US
2.0 / 5Fair
"Downtown Stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The carpet in the hallways on the 7th floor were dirty. Only one elevator worked so if you took the stairs the stair well not clean either. The workout facility is real outdated, 2 "home"Type treadmills and a stair step machine, nothing else including water! The good thing is they has a shuttle that will take you to the new ballpark and come get you!
Genuine Expedia guest review
Other trip Jun 13, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Easy to get on and off Route 10. Right downtown so close to a few good resturants. It was a weekend so not much action in the area. Helpful front desk. Good breakfast,
Genuine Hotels.com guest review
1 night family trip May 24, 2014
Went West
US
3.0 / 5Good
"Old and in need of remodel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The shower height is for very small people. Same goes for toilet seat. Second time there in two months and elevators still not working
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
4.0 / 5Excellent
"Front desk and house keeping were very good. They"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
beds were wonderful and comfortable, The hotel was close to UT El Paso and downtown
Genuine Expedia guest review
Other trip Apr 27, 2014
Daniel
US
5.0 / 5Outstanding
"Close to partys"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing hotel close to all the good stuff, clean and free to do anything...
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
US
2.0 / 5Fair
"Highly Overrated Hotel"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    2.0
Hotel was extremely dirty, from exterior to the walls/floor inside the room itself. Staff was indifferent about guests, breakfast was unimpressive so rated quality of hotel. Only one working elevator, staff suggested using exterior stairs that had no light and smelled heavily. Sheets at least looked clean but floor was sticky/smelly in this non-smoking hotel, mirror was scratched making it hard to see throug. Bath room had black grime in corners of walls and around toilet/shower area. Shower head was broken, spraying water both at me and the surrounding area. Overall not impressed, extremely dissappointed that the hotel was rated 4.1/5 on Hotels.com. Frequent El Paso business traveler, stayed at over 15 hotels in the airport/downtown area, and will never stay at this hotel again.
Genuine Hotels.com guest review
1 night trip Mar 18, 2014
Business Traveler
US
5.0 / 5Outstanding
"Grateful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
We were in town for a medical emergency and we didn't come with much and the hotel was very quick to accommodate our needs and get us anything that we may need. They kept our room just in case we needed the room again because from day today we haven't known and it was a wonderful stay!
Genuine Hotels.com guest review
1 night trip Mar 22, 2014
A Traveler
US
3.0 / 5Good
"road noise"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
on the plus side the staff was nice, the room clean and bed fairly comfortable. on the down side one elevator was under repair, the breakfast was served too late to be useful to us (it started at 7 and my class started at 7:15), and the road noise outside the room made for a restless night.
Genuine Expedia guest review
Other trip Mar 23, 2014
Ralph
US
2.0 / 5Fair
"Not up to Holiday Inn Express Standards"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Honestly, I was very disappointed with Holiday Inn on this stay. I usually go out of my way to pick Holiday Inn Express locations because the quality is usually very good. This particular hotel was obviously an original Holiday Inn that was converted to the Holiday Inn Express brand. It was old, dingy and not up to the standards of normal Holiday Inn Express hotels that I have stayed at in the recent past. The only thing that was good about this stay was its location.
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
Eric H.
US
4.0 / 5Excellent
"Very friendly staff!"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    1.0
Location is good, and they have a free shuttle to close by locations. Very nice and helpful staff. Rooms are nothing special, but OK for overnight stay.
Genuine Hotels.com guest review
1 night trip Dec 27, 2013
A Traveler
US
4.0 / 5Excellent
"Good for one overnight stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
We only had to stay one night and it was comfortable enough. The hotel is kind of old. The staff was friendly.
Genuine Hotels.com guest review
1 night trip Nov 22, 2013
Laura
US
3.0 / 5Good
"First Phase Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
My crew and I really enjoyed our stay in the hotel. It was close to the jobsite and the breakfast every morning was a good meal to start off our day.
Genuine Hotels.com guest review
11 night business trip Nov 10, 2013
A Traveler
US
3.0 / 5Good
"ok"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
sat morning staff not so great not friendly at all. friday evening staff very nice and very helpful with all question ask ? rooms where clean only that when you have four people to a room there should be more towles for youre guest. all in all very nice.
Genuine Expedia guest review
Other trip Nov 18, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel feels like a quick and dirty renovation into a Holiday Inn Express, and does not have the seperate sittng/sleeping areas of other holiday Inn Express's where I have stayed. This includes a refridgerator and microwave in the middle of the entry hall that feels like an afterthought. It's not a criticism, just a notice. The staff were all very freindly and courteous to me. The room was clean, well-kept and I felt very comfortable in the room. I was not able to stay for the breakfast, I would recommend this to an individual who needs to stay downtown El Paso.
Genuine Hotels.com guest review
1 night trip Sep 6, 2013
Tyler
US
5.0 / 5Outstanding
"Great Hotel of Smiles :)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was clean and service very helpful and the breakfast is delicious, and they have great washer and dryers and excellent soaps that you can use to clean your clothes, and a great all night store :) also a great pool for couples that want to relax in.
Genuine Hotels.com guest review
2 night trip Jul 3, 2013
Vanessa
US
4.0 / 5Excellent
"El Paso visit July 4th"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was extremely impressed with the comfort of your rooms. The AC was extremely cold and comforting. The beds were so soft that my son (11 yrs) fell asleep at 8 pm as soon as his head hit the pillow. I will definitely stay at this location again when visiting family in the future.
Genuine Hotels.com guest review
3 night trip Jul 3, 2013
Victor
US
4.0 / 5Excellent
"Nice hotel in Downtown El Paso"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall nice hotel in downtown El Paso. There was a domestic disturbance at 4am. We tried calling to the front desk to tell security, but were unable to get through. It felt a bit unsafe.
Genuine Expedia guest review
Other trip Jul 1, 2013
Sara
US
5.0 / 5Outstanding
"FATHERS DAY RETREAT !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
STAFF WAS MORE THAN FRIENDLY MADE ME FEEL AT HOME JUST A GREAT "WOW" MOMENT !!!
Genuine Hotels.com guest review
2 night trip Jun 16, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was verry clean and comfortable and so were the facilities...staff was verry polite and helpful.
Genuine Expedia guest review
Other trip Jun 7, 2013
Robert
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had a great stay at this location. Had a full parking lot due to lots of area events on that date but very helpful staff.
Genuine Hotels.com guest review
1 night trip with friends May 25, 2013
Jeff
US
5.0 / 5Outstanding
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff did very helpful things to see that we were accommodated. Breakfast was good and had plenty of choices. Room was clean and attractive. Great parking for RV. Laundry room was clean and available 24/7. Location of hotel was right off Interstate, and right downtown. Extremely convenient for our itinerary while in town.
Genuine Hotels.com guest review
1 night trip Apr 19, 2013
Terry
US
4.0 / 5Excellent
"Just what I paid for"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel was just where I wanted it to be, comfy beds and nice tv! Only problem was the shower randomly went from hot to cold at weird times
Genuine Hotels.com guest review
Business trip Mar 8, 2013
Forrest
US
3.0 / 5Good
"OK - but not great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Was under construction. North windows face I-10. The view was not too bad (city lights, etc) but the traffic noise was unpleasant. We had a hard time getting the rooms to the right temperature. But the lobby looks groovy with it new updated look and the breakfast was nice.
Genuine Hotels.com guest review
1 night family trip Feb 22, 2013
A Traveler
US
3.0 / 5Good
"EPM - EL Paso"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Centrally located. Hotel was doing some remodeling - small construction site.
Genuine Hotels.com guest review
1 night business trip Feb 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Comfortable bed and nice room. Remodeling occurring during stay but not much of a problem
Genuine Hotels.com guest review
1 night business trip Dec 29, 2012
Mike
US
5.0 / 5Outstanding
"Great hotel and nice stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was located downtown. It was easy to access. The room was clean and the bed comfortable. We had a view of the Franklin Mountains to the north. Unfortunately that was also more noisy because of the Interstate 10 just below. We were on the 7th floor. But the noise was not intrusive. The breakfast was quite good and there was a fair number of items and there was lots of seating room. Parking is just outside the door. The price was really good value. If we ever come to El Paso again we will not hesitate to stay here again.
Genuine Expedia guest review
Other trip Dec 7, 2012
Peter
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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