"nice place to stay"
Everyone was very kind and helpful during our stay. I will recommend to other people.Genuine Hotels.com guest review
Hotel was fine. Internet was very slow. The staff tried to fix it but ultimately it was slow.Genuine Hotels.com guest review
Came here with my partner for a weekend stay. Everything was pretty nice and nothing too fancy. We had a minor problem with the sink and they came and fixed it promptly. Any requests we had were met with friendly service. I liked the location of the hotel close to all the museums and close to the freeway (but it was not noisy at all!). The breakfast […] was very good. It had good variety and they were helpful in giving us trays and any accommodations so we could eat upstairs in our room instead of the dining area. The location attracted a few random people from the downtown area, but had no serious problems with anyone. Not bad! I would definitely stay here again. Read moreGenuine Expedia guest review
"Just an overnight stay"
There was construction at the hotel and on the street that the hotel is located on. The front door is under maintenance, we had to carry all of our bags around to the back of the hotel with two small children. After check in, which was quick, we get up to the room and our keys aren’t working….had to take them back down to be reprogrammed. After we finally […] make it into the room, it’s a little on the warm side. After fiddling with the A/C off and on most of the night, we just decided to cope with it. We were getting in pretty late after 11pm. We managed to make it through the night with the heat and headed to breakfast. Breakfast at the hotel ended up being pretty good but the staff serving/setting up the breakfast was on the rude side. All in all the stay was not all bad and I would stay here again, if I had to. The room was clean and I had no problem connecting to the wireless network. Read moreGenuine Hotels.com guest review
The first night was horrible as I was lodged directly over the busy freeway. The next morning they switched my room immediately to the other side and it was wonderful. very helpful, friendly staff. i would stay here again.Genuine Expedia guest review
Excellent customer service!!! Entire staff is friendly and makes you feel welcomed!!Genuine Hotels.com guest review
The staff at this hotel were awesome! Every employee was very welcoming, helpful and friendly . The shuttle service/ drivers were remarkable and the management went out of their way to extend shuttle service on the night of the 1 Direction concert. Service typically ends at 11 pm on this night the kept driving until all if the guests were picked up […] . They had to deal with local police stopping them from getting to the pick up point. They were fantastic. Chuy, Cruz and a young lady ( sorry we didn't get your name) you were fantastic! I would recommend this hotel to anyone travelling to Elpaso Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you so much for the great comments regarding our service and staff. Our employees work very hard to make sure our guest feel at home when staying with us. Should your travels bring you back to El Paso, we hope that you will stay with us again.
"Very pleasant staff"
Short but enjoyable stay.Genuine Hotels.com guest review
Very friendly and helpful staff and confortable room.Genuine Expedia guest review
"Pobre desayuno y mal estacionamiento."
Desayuno muy! raquitico, presumen de que es desayuno buffette caliente y lo unico caliente es el huevo. EL estacionamiento muy saturado, casi tienes que dejar tu vehiculo en la calle.Genuine Hotels.com guest review
Lo recomiendoGenuine Hotels.com guest review
El hotel se encuentra situado 1-10 freeway esquina con N Kansas St a unas cuadras del centro de la ciudad excelente ubicación y con desayuno continental.Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central Estamos muy contentos de que nuestro hotel en el centro de la ciudad le haya gustado y que tambien haya disfrutado de nuestro almuerzo. Gracias por quedarse con nosotros. Maria Herrera Gerente General
"Magnifico trato del personal"
Buen trato, cuartos muy limpios, buen desayuno. Personal muy atentos estan al pendiente para cualquier duda.Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central Gracias por sus comentarios, nos alegra que haya encontrado su cuarto limpio y que le agrado el desayuno. Nuestro personal esta dedicado a servirle. Gracias por quedarse con nosotros. Maria Herrera Gerente General
"excelente atención por parte del personal"
calidad en el servicioGenuine Hotels.com guest review
"Served its purpose"
Older hotel but breakfast (which was included in the rate) was surprisingly good. Adequate cost-benefit ratio. I'd stay here again.Genuine Hotels.com guest review
Nuestra estancia fue placentera, la atención del personal es excelente con una ubicación privilegiada... El único punto en contra es que el edificio es bastante viejo y tiene varias partes en mantenimiento, ojalá pronto quede en mejores condiciones.Genuine Hotels.com guest review
従業員が少なく、対応がちゃんとできない部分があった。何泊かしたが、最初の日は風呂の湯水が出ず、なかなか見に来ないので、文句を言って部屋を交換してもらった。 次の時は湯温の設定が変で、熱い湯しかでないときがあり、これは我慢して、水が出るのを待った。Genuine Hotels.com guest review
"Etape à El paso"
Hotel sympathique , lors d'une étape à El Paso. Check in / out rapide .Sa situation permet de visiter le centre ville à pied . Personnel aimable et éfficace.Genuine Expedia guest review
excelente trato del personal , excelente servicio de transporte y la atencion de su personalGenuine Hotels.com guest review
"Central hotel, free parking and breakfast"
01/25/15 Rockingham13 New York
Good price on New Year's Eve for a downtown location close to the festivities. Typical Holiday Inn Express, pleasant staff, free breakfast, free parking, clean and pleasant, but not newly refurbished. Walking distance to restaurants and bars.
"Would Not Stay Again"
01/16/15 Targa_11 Yukon, Oklahoma
I feel I am always fair with my reviews be they good, bad, or indifferent. The company I work for always books my hotel, flights, rental cars and so forth so I may not always have much input into the reservations. On this trip there were 2 of us that our company made reservations for using the company card. Upon arrival the exterior looked older in appearance but we decided to stay since it was already booked. Check in went without any incidents for either of us and they had the company info so my business associate did not give his credit card but I did out of habit. The interior had an older appearance especially the hallways and elevator. Once interior the room, however, it was updated with newer king bed, flat screen, small fridge, microwave and coffee maker. Upon check out the front desk clerk, Connie, could not find the company credit card info even though my associate just checked out with the company card info without incident. She only took my email address and told me they would send me a credit if they could find the company card information even though my associate just checked out. They kept my charges on my personal credit card but not my associate's. We had difficulty communicating because she did not speak English well enough for clear understanding. Upon my next business trip or anyone else from our company will choose a newer hotel since the price is about the same. I did aboutppreciate the courtesy call to my room aboutppreciatefter check in though.
"One of the cleanest"
01/06/15 golem67 Santa Fe, New Mexico
The room was clean, the place was quiet. Not sure why our group chose this place, but it was fine for one night. A bar would have helped, and the breakfast area could have benefit from real oatmeal and not the prepackaged stuff.
01/02/15 Cort S Virginia Beach, Virginia, United States
I noticed some pretty terrible reviews, but went for it anyway, it turned out to be alright. I'll start with the good, the hotel has free parking and it feels safe enough to me. The staff was very friendly and helpful. They do have a courtesy shuttle, but i had no need as many restaurants, bars, and clubs within walking distance, and there were several gay bars and clubs were directly across the street. The bed was comfortable and the sheets (and other linen) were clean, and overall the room was clean. Now the bad, again this place is a bit dated, many things need updates. The carpet in the room was dingy (bring house shoos or flip flops), the alarm clock in the room didn't work, and the shower head was caked with lime buildup. Also the window was so dirty it was almost opaque. All things you can easily work around, but worth mentioning. As i said this was an alright stay, go in with the mentality that you are staying at a budget hotel, and sometimes saving money comes at a price.
12/29/14 Helen L
We picked this hotel because of its location for the sightseeing sites. We didn't realize it is located right across from a bail bond building, which tells you a lot about the safety of this area. Parking is opened, no gates, which means you are on your own for any stolen items. The interior of the hotel is very old. Both the carpet in the hallway and inside the room is very old and dirty. I can see stains all over the hallway. Their ac/heater system did not work well and it cranked the entire night. When we turned off the ac/heater system, we could hear the refrigerator making clicking noise. So, the ac/heater system is there to mask other noise. Breakfast is your typical holiday inn breakfast. One thing I have to point out is that their bathroom is in the end of a winding hallway in the basement. You will need to ask the receptionist where it is because the breakfast attendants do NOT speak any English. I understand El Paso is a border city but English is still the national language in the US. This is not a Motel 6 and I expect Holiday Inn to hire someone who can speak some basic English. One last thing, their wifi sucks. We had a difficult time searching for thugs in our room. Their wifi password changed daily, which also tells you how Ghetto this is. Overall, this is one of the worst Holiday Inn Express we have stayed at. We are the premium members so we stayed at a good amount of Holiday Inns to have this opinion. I would not recommend this hotel. I would stay at the one near the Fountains, El Paso.
12/23/14 Faisal L Round Rock, Texas
Nice hotel in great location. Staff was friendly and helpful. Beds were comfortable. Overall it was a pleasant stay. Breakfast had a lot of variety but some items weren't good. The hotel was located very close to the highway which made it easy.
"Soft and comfy beds"
Stayed here for a three day get away. The first room we had had sink problems, but the front desk was quick and prompt to get us another room. Good thing we hadn't unpacked the whole way.The doors of the rooms are very heavy and there is a gap underneath where you can hear people talking. Rooms were very clean the beds were amazingly soft and comfy which made it for a great night sleep. They have flat screen LG TVS with plenty of channels. The hotel is close to downtown, clubs and attractions and is right off the interstate. Shower curtains are really short in L & W. They provide Bath and Body works conditioner, shampoo, and body wash. So if you are allergic like I am make sure you take your own shower necessities. Overall the hotel is very clean, the staff is amazingly nice, will definitely stay here again.
"A very good Hotel."
10/29/14 TerryEmu Perth, Australia
We enjoyed this place, excellent bed and pillows ( after sleeping on Amtrak ) it was the best. There is a free shuttle that will drop you into town or the railway station. We did a City Tour with "Rudy" which was really good, we saw things that you wouldn't see on other tours!
"Awesome Both Directions"
09/30/14 ImTempestofDrafn San Diego, California
Just passing through town twice, going to Austin, Texas, and back again for a wedding. I looked online for a good value hotel, close to Interstate 10, and picked this one for convenience and for the fact it was one of the few that had two queen beds (my husband is tall, so a double just won't do.). I got so much more. I was worried about the proximity to the freeway and the train tracks, but the double-paned windows and great sound-proofing worked great - I didn't hear a sound from cars or trains (or the floors above and below me, for that matter). We had a wonderful view of downtown El Paso from our window both nights. The staff was great, especially Benjamin. We also got the call upon arrival in our room, asking if we needed anything in the room and reminding us of the happy hour downstairs. In the morning, we found a great complimentary breakfast, and plenty of places to sit and eat. I would stay here again in a heartbeat.
09/18/14 PvilleTexas Plantersville, Texas
I was in town a couple of days for a business trip. I could not lodge at the same location as my coworkers because the hotel was full. I picked this for proximity to my events. I was a little worried after seeing pics because you can tell this is an older style property. However, i was pleasantly surprised that the hotel was in decent shape. My room was clean and in pretty good shape. The hotel staff was extremely friendly! If you need a hotel downtown, this is an acceptable choice. Easy to get to and quiet at night.
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