very clean, great staff, great breakfast, hotel is located close to I10 and feels very safeGenuine Expedia guest review
"HE El Paso Downtown"
We stayed at this hotel during our Christmas travel to AZ. the building is in acceptable condition and has very corteous staff in all areas (registration, room service, restaurant). Full breakfast included. Location near downtown and expressway (!H-10) is perfect for those passing by or staying in the city for business.Genuine Hotels.com guest review
"Hotel ok, unfriendly staff"
At the check in, the lady was not very friendly. The rooms were ok, the hotel seems to be a little old already. At breakfast the lady from the hotel was very rude. The breakfast buffet was empty, it was not refilled and 5 minutes prior 0930, she was running between breakfast tables and was announcing 5 minutes to go for breakfast. That was so odd and […] unfriendly esp for a holiday inn. She should work in a motel. We do not recommend that hotel with this staff. Read moreGenuine Hotels.com guest review
"amazing staff and service"
i have to give kudos to the front desk personnel --- so welcoming and sooo helpful i give them 5 stars for that alone room was comfortable enough location was good for what i needed and I was only there one night breakfast was a surprise--lots of variety and well attended only negative i have is carpeting in halls very stained otherwise a good one night […] business stay Read moreGenuine Hotels.com guest review
The staff at this hotel were awesome! Every employee was very welcoming, helpful and friendly . The shuttle service/ drivers were remarkable and the management went out of their way to extend shuttle service on the night of the 1 Direction concert. Service typically ends at 11 pm on this night the kept driving until all if the guests were picked up […] . They had to deal with local police stopping them from getting to the pick up point. They were fantastic. Chuy, Cruz and a young lady ( sorry we didn't get your name) you were fantastic! I would recommend this hotel to anyone travelling to Elpaso Read moreGenuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central Thank you so much for the great comments regarding our service and staff. Our employees work very hard to make sure our guest feel at home when staying with us. Should your travels bring you back to El Paso, we hope that you will stay with us again.
"Very pleasant staff"
Short but enjoyable stay.Genuine Hotels.com guest review
Very friendly and helpful staff and confortable room.Genuine Expedia guest review
"excelente atención por parte del personal"
calidad en el servicioGenuine Hotels.com guest review
"Served its purpose"
Older hotel but breakfast (which was included in the rate) was surprisingly good. Adequate cost-benefit ratio. I'd stay here again.Genuine Hotels.com guest review
Nuestra estancia fue placentera, la atención del personal es excelente con una ubicación privilegiada... El único punto en contra es que el edificio es bastante viejo y tiene varias partes en mantenimiento, ojalá pronto quede en mejores condiciones.Genuine Hotels.com guest review
従業員が少なく、対応がちゃんとできない部分があった。何泊かしたが、最初の日は風呂の湯水が出ず、なかなか見に来ないので、文句を言って部屋を交換してもらった。 次の時は湯温の設定が変で、熱い湯しかでないときがあり、これは我慢して、水が出るのを待った。Genuine Hotels.com guest review
"Etape à El paso"
Hotel sympathique , lors d'une étape à El Paso. Check in / out rapide .Sa situation permet de visiter le centre ville à pied . Personnel aimable et éfficace.Genuine Expedia guest review
excelente trato del personal , excelente servicio de transporte y la atencion de su personalGenuine Hotels.com guest review
"Awesome Both Directions"
09/30/14 ImTempestofDrafn San Diego, California
Just passing through town twice, going to Austin, Texas, and back again for a wedding. I looked online for a good value hotel, close to Interstate 10, and picked this one for convenience and for the fact it was one of the few that had two queen beds (my husband is tall, so a double just won't do.). I got so much more. I was worried about the proximity to the freeway and the train tracks, but the double-paned windows and great sound-proofing worked great - I didn't hear a sound from cars or trains (or the floors above and below me, for that matter). We had a wonderful view of downtown El Paso from our window both nights. The staff was great, especially Benjamin. We also got the call upon arrival in our room, asking if we needed anything in the room and reminding us of the happy hour downstairs. In the morning, we found a great complimentary breakfast, and plenty of places to sit and eat. I would stay here again in a heartbeat.
09/18/14 PvilleTexas Plantersville, Texas
I was in town a couple of days for a business trip. I could not lodge at the same location as my coworkers because the hotel was full. I picked this for proximity to my events. I was a little worried after seeing pics because you can tell this is an older style property. However, i was pleasantly surprised that the hotel was in decent shape. My room was clean and in pretty good shape. The hotel staff was extremely friendly! If you need a hotel downtown, this is an acceptable choice. Easy to get to and quiet at night.
"Perfectly Comfy, Great Price, Free Shuttle!"
09/11/14 KLangsley Dripping Springs, Texas, United States
In town on business for just 2 nights, I looked at another hotel that was new but $198 per night and chose this one instead for half the price. I was not disappointed! Best of all, when I got into my room the phone rang - surprise, surprise - and the front desk inquired whether everything was to my satisfaction. Gee. When was the last time THAT happened?? Uh, never. Centrally located, 2-person coffee maker in the room that worked, with restaurants nearby. If something was not within walking distance, the FREE shuttle took me there. More than once! Price includes breakfast which is hearty. My only suggestion was to request a room away from the ice machine. Luckily it was loud for me to find . . . but would not have wanted to sleep next to that. Highly recommended hotel if you're here for business or even with a family. Great location right off I-10. Fifteen minutes from the airport.
"If you need a room in Downtown El Paso, you should probably stay here, otherwise don't stay downtown"
09/11/14 David M Albuquerque, New Mexico
Was here on a short stay, arrival after midnight, departure shortly before checkout. No problems on my end (though there was a fire system test that ended up forcing me to walk down 9 flights of stairs, I can't base my review on such a rare occurrence and I need the exercise anyway.) Room was clean, bed was comfortable, location was as-expected. Overall, I'd stay here again (this was already my 3rd time here,) and if you need accommodations downtown I wouldn't shy away from this property. Otherwise, stay closer to the outskirts, or better yet, move on from El Paso.
"Driving across Texas"
We needed a place to stay for the night that was reasonable, we like to stay at Holiday Inn because the price is always pretty reasonable. The price was good, entire staff super.. super friendly. Wouldn't recommend if staying longer than a day. Dated, but great location, on the way out of town heading West. The filter in our room was filthy! I would not walk barefoot in the room. The room's decor was nice but the interior of the hotel needs to be updated!!!! Breakfast staff was GREAT!!!! Proceed with caution, I would suggest
"An express that feels more like deluxe!"
07/30/14 Cesar Z El Paso, Texas, Usa
This hotel right in the downtown of El Paso, Texas, was a surprising experience. We thought, because we saw express by the name that we were going to deal with a cold and expedited atmosphere, but no! You arrive at this newly-remodeled hotel to a home-away-from-home experience: in other words, it was the best surprise we could hope for. The accommodations are first class, but the service is out of this world. Highly recommend it!
"Outstanding among the Brand"
07/20/14 Boborunner Pinetop-Lakeside, Arizona
The quality of the management at the front desk is outstanding. Enjoy refreshment in lobby 5:30 to 7:00 soft drinks salsa and cookies usually hot. Local transportation to restaurants and local places is provided so if you've been driving all day you might want to use it. After a long wait the elevator (one of two is working two) is working again. Not a real problem as one elevator is enough witch is good because the other is down for repairs as part of an on going remodel.
"Average for Hotel, Good for the Price"
07/11/14 OutOfTheCase Toronto
Things going for it: Good location, free parking, breakfast, and internet. The staff was friendly and I enjoyed all the things they have going on in the actual hotel, with a good amount of space and activities for families. The room was dark, but large. The bathroom needed an update and wasn't a slight sore point. The shower had very poor water pressure and felt a little dingy.
"A very pleasant 3 night stay"
06/17/14 RobertBabb Houston, Texas
I just stayed at the Holiday Inn Express El Paso- Central on a three night baseball vacation. The hotel is just 7 blocks from the New Downtown baseball park. I was picked up at the Airport by the free shuttle (Just called when I arrived and within 15 Minutes they picked me up) the shuttle will also take you anywhere within two miles of the hotel, so on Sat. night they took me to the ballpark and back to the Airport when I left. The bed in my room was very comfortable with 4 good pillows, The television was a new large flat screen with many sports channels and HBO, The breakfast had a good selection of items Scrambled eggs, Sausage, Bacon (on Sat. and Sun. but not on Monday), Pancakes,, Bagels, Toast ,Muffins, Coffee, 2 Kinds of milk ,Orange juice, Bananas ,Oatmeal and best of all Cinnamon Rolls. The quality was just average for most items but the Cinnamon rolls were very nice. The room was nice and clean and the staff was great. My only two quibbles were that it is an older hotel (but I could see that they were making an effort to keep things up to date ) and that my refrigerator had a clicking sound -not bad enough for me to change rooms but enough for me to tell the front desk about it when I checked out. They were very glad that I informed them about it and said they would check it out. The lobby and breakfast area were also very clean and inviting. All in all it was a very pleasant stay .
"Great downtown location"
Free parking, free internet, free breakfast and comfortable rooms. If you are looking to stay downtown, this hotel is a good value. Conveniently located off I10, this hotel has a mostly friendly staff and clean rooms. It is not a 4 or 5 star hotel, so don't expect one, but it will suffice and offer you a comfortable bed.
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