All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here409 E Missouri Ave, El Paso, TX, 79901, United States of America, ‏‎855-239-9222
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4.0 / 5Excellent

Score breakdown (from 113 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.7
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Room was verry clean and comfortable and so were the facilities...staff was verry polite and helpful.
Genuine Expedia guest review
Other trip Jun 7, 2013
Robert
US
4.0 / 5Excellent
"Great stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Had a great stay at this location. Had a full parking lot due to lots of area events on that date but very helpful staff.
Genuine Hotels.com guest review
1 night trip with friends May 25, 2013
Jeff
US
5.0 / 5Outstanding
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff did very helpful things to see that we were accommodated. Breakfast was good and had plenty of choices. Room was clean and attractive. Great parking for RV. Laundry room was clean and available 24/7. Location of hotel was right off Interstate, and right downtown. Extremely convenient for our itinerary while in town.
Genuine Hotels.com guest review
1 night trip Apr 19, 2013
Terry
US
4.0 / 5Excellent
"Just what I paid for"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel was just where I wanted it to be, comfy beds and nice tv! Only problem was the shower randomly went from hot to cold at weird times
Genuine Hotels.com guest review
Business trip Mar 8, 2013
Forrest
US
3.0 / 5Good
"OK - but not great"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Was under construction. North windows face I-10. The view was not too bad (city lights, etc) but the traffic noise was unpleasant. We had a hard time getting the rooms to the right temperature. But the lobby looks groovy with it new updated look and the breakfast was nice.
Genuine Hotels.com guest review
1 night family trip Feb 22, 2013
A Traveler
US
3.0 / 5Good
"EPM - EL Paso"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Centrally located. Hotel was doing some remodeling - small construction site.
Genuine Hotels.com guest review
1 night business trip Feb 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Comfortable bed and nice room. Remodeling occurring during stay but not much of a problem
Genuine Hotels.com guest review
1 night business trip Dec 29, 2012
Mike
US
5.0 / 5Outstanding
"Great hotel and nice stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was located downtown. It was easy to access. The room was clean and the bed comfortable. We had a view of the Franklin Mountains to the north. Unfortunately that was also more noisy because of the Interstate 10 just below. We were on the 7th floor. But the noise was not intrusive. The breakfast was quite good and there was a fair number of items and there was lots of seating room. Parking is just outside the door. The price was really good value. If we ever come to El Paso again we will not hesitate to stay here again.
Genuine Expedia guest review
Other trip Dec 7, 2012
Peter
US
3.0 / 5Good
"Work"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
No hot tub - Ahhhh
Genuine Hotels.com guest review
3 night business trip Nov 18, 2012
A Traveler
US
5.0 / 5Outstanding
"great value for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable room, friendly staff. For the price it's a great place to stay
Genuine Expedia guest review
Other trip Oct 8, 2012
Molly
US
5.0 / 5Outstanding
"I had a great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved this hotel. It was in the best location and very easy to find. Thanks.
Genuine Hotels.com guest review
1 night trip Sep 22, 2012
A Traveler
US
2.0 / 5Fair
"Need better service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
I would have appreciated for staff to show me around the hotel... And I didnt like that there was no restaurant in the hotel... If there was one at least staff should tell their guest what this hotel has to offer...
Genuine Expedia guest review
Other trip Sep 12, 2012
A Traveler
US
5.0 / 5Outstanding
"Great price and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice clean safe property downtown. Staff are great and very helpful, especially Charles at the front desk.
Genuine Hotels.com guest review
3 night trip Aug 31, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great stay at this hotel. I was able to check in early and the person at the front desk was very friendly. Very easy to access I-10 from the hotel. The only two things I didn't like was the cable, it was fuzzy at times. The water in the shower kept going from cold to warm, warm to cold. The breakfast was good.
Genuine Hotels.com guest review
1 night trip Aug 27, 2012
A Traveler
US
3.0 / 5Good
"Older property but terrible but not great"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Holiday Inn express are usually newer properties, this one however was not. Pros: The staff was very friendly and helpful. The hotel is conveniently located in downtown El Paso and I-10 near quite a few restaurants. Cons: The bathroom area while clean smelled a little like raw sewage. Because of the age of the hotel the room was a little dated, carpet was dirty. Breakfast is available, but don't expect a great tasting one. However, its complimentary. Overall, not bad for the price, but I'd spend a little more and try another brand in El Paso.
Genuine Hotels.com guest review
1 night business trip Aug 17, 2012
Nate G
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I would have enjoyed my stay more if a stranger and then police officers had not knocked on my door in the middle of the night because they were provided the wrong room information.
Genuine Hotels.com guest review
1 night family trip Jul 14, 2012
Veena
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Nice and clean the lady in charge of breakfast was terrific! The kids enjoyed the outside pool. My only complaint is the temp in the shower. it would go from hot to cold on its own.
Genuine Hotels.com guest review
2 night trip Jul 6, 2012
A Traveler
US
4.0 / 5Excellent
"nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everyone was very kind and helpful during our stay. I will recommend to other people.
Genuine Hotels.com guest review
2 night trip Jul 6, 2012
mary o.
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was fine. Internet was very slow. The staff tried to fix it but ultimately it was slow.
Genuine Hotels.com guest review
3 night business trip Jun 25, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"One Direction"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff at this hotel were awesome! Every employee was very welcoming, helpful and friendly . The shuttle service/ drivers were remarkable and the management went out of their way to extend shuttle service on the night of the 1 Direction concert. Service typically ends at 11 pm on this night the kept driving until all if the guests were picked up . They had to deal with local police stopping them from getting to the pick up point. They were fantastic. Chuy, Cruz and a young lady ( sorry we didn't get your name) you were fantastic! I would recommend this hotel to anyone travelling to Elpaso
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you so much for the great comments regarding our service and staff. Our employees work very hard to make sure our guest feel at home when staying with us. Should your travels bring you back to El Paso, we hope that you will stay with us again.
3 night business trip Sep 18, 2014
Nancy
CA
5.0 / 5Outstanding
"Very pleasant staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Short but enjoyable stay.
Genuine Hotels.com guest review
1 night trip Feb 22, 2013
Grandma5
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Bra transferservice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bra frukost , men synd att allt är engångsporslin.
Genuine Hotels.com guest review
3 night family trip Feb 24, 2015
Christine
SE
5.0 / 5Outstanding
"Comodidad"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Translado gratuito a diferentes lugares de la ciudad, desayuno bien, instalaciones perfectas, excelente ubicación.
Genuine Expedia guest review
Other trip Feb 10, 2015
Elviqm
MX
5.0 / 5Outstanding
"Excelente Ubicación"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fui de Shopping con la familia, y al tomar la I-10 llegas en segundos al hotel por la salida al centro, del hotel a cualquier centro comercial estas a 10 min tanto al este como al oeste, excelente desayuno caliente, tv de 42 pulgadas, no usamos la alberca por temporada de frio pero se ve bien, muy recomendable el hotel
Genuine Expedia guest review
Other trip Dec 3, 2014
Juan Penas
MX
3.0 / 5Good
"Pobre desayuno y mal estacionamiento."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Desayuno muy! raquitico, presumen de que es desayuno buffette caliente y lo unico caliente es el huevo. EL estacionamiento muy saturado, casi tienes que dejar tu vehiculo en la calle.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
PAULINA
MX
5.0 / 5Outstanding
"Muy bueno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lo recomiendo
Genuine Hotels.com guest review
1 night business trip Oct 17, 2014
A Traveler
MX
4.0 / 5Excellent
"Hotel Excelente!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
El hotel se encuentra situado 1-10 freeway esquina con N Kansas St a unas cuadras del centro de la ciudad excelente ubicación y con desayuno continental.
Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central
Estamos muy contentos de que nuestro hotel en el centro de la ciudad le haya gustado y que tambien haya disfrutado de nuestro almuerzo. Gracias por quedarse con nosotros. Maria Herrera Gerente General
Other trip Sep 29, 2014
ELIAS
MX
5.0 / 5Outstanding
"Magnifico trato del personal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Buen trato, cuartos muy limpios, buen desayuno. Personal muy atentos estan al pendiente para cualquier duda.
Genuine Expedia guest review
Response by Holiday Inn Express El Paso - Central
Gracias por sus comentarios, nos alegra que haya encontrado su cuarto limpio y que le agrado el desayuno. Nuestro personal esta dedicado a servirle. Gracias por quedarse con nosotros. Maria Herrera Gerente General
Other trip Sep 18, 2014
Mary
MX
5.0 / 5Outstanding
"excelente atención por parte del personal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
calidad en el servicio
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
estadía
MX
4.0 / 5Excellent
"Served its purpose"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Older hotel but breakfast (which was included in the rate) was surprisingly good. Adequate cost-benefit ratio. I'd stay here again.
Genuine Hotels.com guest review
6 night trip Mar 15, 2013
Andrea
BR
4.0 / 5Excellent
"Recomendable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nuestra estancia fue placentera, la atención del personal es excelente con una ubicación privilegiada... El único punto en contra es que el edificio es bastante viejo y tiene varias partes en mantenimiento, ojalá pronto quede en mejores condiciones.
Genuine Hotels.com guest review
1 night trip Dec 26, 2012
A Traveler
MX
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
従業員が少なく、対応がちゃんとできない部分があった。何泊かしたが、最初の日は風呂の湯水が出ず、なかなか見に来ないので、文句を言って部屋を交換してもらった。 次の時は湯温の設定が変で、熱い湯しかでないときがあり、これは我慢して、水が出るのを待った。
Genuine Hotels.com guest review
2 night trip Nov 22, 2012
A Traveler
JP
4.0 / 5Excellent
"Etape à El paso"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel sympathique , lors d'une étape à El Paso. Check in / out rapide .Sa situation permet de visiter le centre ville à pied . Personnel aimable et éfficace.
Genuine Expedia guest review
Other trip Aug 22, 2012
Couple français
FR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night trip with friends May 11, 2015
Gary
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip with friends Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Dec 12, 2014
Gregory
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Oct 22, 2014
Monique
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Response by Holiday Inn Express El Paso - Central
Thank you very much for giving us such great rating!!!
1 night trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night business trip Feb 26, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night family trip Sep 13, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Jul 10, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Trip with friends Jun 17, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Apr 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 30, 2013
A Traveler
US
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