All hotels in El Paso, Texas, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here409 E Missouri Ave, El Paso, TX, 79901, United States of America, ‏‎855-239-9222
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4.0 / 5Excellent

Score breakdown (from 105 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    3.8
  • Neighborhood
    3.7
3.0 / 5Good
"Work"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
No hot tub - Ahhhh
Genuine Hotels.com guest review
3 night business trip Nov 18, 2012
A Traveler
US
5.0 / 5Outstanding
"great value for the price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Comfortable room, friendly staff. For the price it's a great place to stay
Genuine Expedia guest review
Other trip Oct 8, 2012
Molly
US
5.0 / 5Outstanding
"I had a great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved this hotel. It was in the best location and very easy to find. Thanks.
Genuine Hotels.com guest review
1 night trip Sep 22, 2012
A Traveler
US
2.0 / 5Fair
"Need better service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
I would have appreciated for staff to show me around the hotel... And I didnt like that there was no restaurant in the hotel... If there was one at least staff should tell their guest what this hotel has to offer...
Genuine Expedia guest review
Other trip Sep 12, 2012
A Traveler
US
5.0 / 5Outstanding
"Great price and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice clean safe property downtown. Staff are great and very helpful, especially Charles at the front desk.
Genuine Hotels.com guest review
3 night trip Aug 31, 2012
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had a great stay at this hotel. I was able to check in early and the person at the front desk was very friendly. Very easy to access I-10 from the hotel. The only two things I didn't like was the cable, it was fuzzy at times. The water in the shower kept going from cold to warm, warm to cold. The breakfast was good.
Genuine Hotels.com guest review
1 night trip Aug 27, 2012
A Traveler
US
3.0 / 5Good
"Older property but terrible but not great"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Holiday Inn express are usually newer properties, this one however was not. Pros: The staff was very friendly and helpful. The hotel is conveniently located in downtown El Paso and I-10 near quite a few restaurants. Cons: The bathroom area while clean smelled a little like raw sewage. Because of the age of the hotel the room was a little dated, carpet was dirty. Breakfast is available, but don't expect a great tasting one. However, its complimentary. Overall, not bad for the price, but I'd spend a little more and try another brand in El Paso.
Genuine Hotels.com guest review
1 night business trip Aug 17, 2012
Nate G
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I would have enjoyed my stay more if a stranger and then police officers had not knocked on my door in the middle of the night because they were provided the wrong room information.
Genuine Hotels.com guest review
1 night family trip Jul 14, 2012
Veena
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Nice and clean the lady in charge of breakfast was terrific! The kids enjoyed the outside pool. My only complaint is the temp in the shower. it would go from hot to cold on its own.
Genuine Hotels.com guest review
2 night trip Jul 6, 2012
A Traveler
US
4.0 / 5Excellent
"nice place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everyone was very kind and helpful during our stay. I will recommend to other people.
Genuine Hotels.com guest review
2 night trip Jul 6, 2012
mary o.
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel was fine. Internet was very slow. The staff tried to fix it but ultimately it was slow.
Genuine Hotels.com guest review
3 night business trip Jun 25, 2012
A Traveler
US
4.0 / 5Excellent
"Weekend stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Came here with my partner for a weekend stay. Everything was pretty nice and nothing too fancy. We had a minor problem with the sink and they came and fixed it promptly. Any requests we had were met with friendly service. I liked the location of the hotel close to all the museums and close to the freeway (but it was not noisy at all!). The breakfast was very good. It had good variety and they were helpful in giving us trays and any accommodations so we could eat upstairs in our room instead of the dining area. The location attracted a few random people from the downtown area, but had no serious problems with anyone. Not bad! I would definitely stay here again.
Genuine Expedia guest review
Other trip Jun 12, 2012
MR
US
3.0 / 5Good
"Just an overnight stay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
There was construction at the hotel and on the street that the hotel is located on. The front door is under maintenance, we had to carry all of our bags around to the back of the hotel with two small children. After check in, which was quick, we get up to the room and our keys aren’t working….had to take them back down to be reprogrammed. After we finally make it into the room, it’s a little on the warm side. After fiddling with the A/C off and on most of the night, we just decided to cope with it. We were getting in pretty late after 11pm. We managed to make it through the night with the heat and headed to breakfast. Breakfast at the hotel ended up being pretty good but the staff serving/setting up the breakfast was on the rude side. All in all the stay was not all bad and I would stay here again, if I had to. The room was clean and I had no problem connecting to the wireless network.
Genuine Hotels.com guest review
1 night family trip May 11, 2012
Just passing through
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"One Direction"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The staff at this hotel were awesome! Every employee was very welcoming, helpful and friendly . The shuttle service/ drivers were remarkable and the management went out of their way to extend shuttle service on the night of the 1 Direction concert. Service typically ends at 11 pm on this night the kept driving until all if the guests were picked up . They had to deal with local police stopping them from getting to the pick up point. They were fantastic. Chuy, Cruz and a young lady ( sorry we didn't get your name) you were fantastic! I would recommend this hotel to anyone travelling to Elpaso
Genuine Hotels.com guest review
3 night business trip Sep 18, 2014
Nancy
CA
5.0 / 5Outstanding
"Very pleasant staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Short but enjoyable stay.
Genuine Hotels.com guest review
1 night trip Feb 22, 2013
Grandma5
CA

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Bra transferservice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Bra frukost , men synd att allt är engångsporslin.
Genuine Hotels.com guest review
3 night family trip Feb 24, 2015
Christine
SE
5.0 / 5Outstanding
"Excelente Ubicación"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fui de Shopping con la familia, y al tomar la I-10 llegas en segundos al hotel por la salida al centro, del hotel a cualquier centro comercial estas a 10 min tanto al este como al oeste, excelente desayuno caliente, tv de 42 pulgadas, no usamos la alberca por temporada de frio pero se ve bien, muy recomendable el hotel
Genuine Expedia guest review
Other trip Dec 3, 2014
Juan Penas
MX
3.0 / 5Good
"Pobre desayuno y mal estacionamiento."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Desayuno muy! raquitico, presumen de que es desayuno buffette caliente y lo unico caliente es el huevo. EL estacionamiento muy saturado, casi tienes que dejar tu vehiculo en la calle.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
PAULINA
MX
5.0 / 5Outstanding
"Muy bueno"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Lo recomiendo
Genuine Hotels.com guest review
1 night business trip Oct 17, 2014
A Traveler
MX
4.0 / 5Excellent
"Hotel Excelente!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
El hotel se encuentra situado 1-10 freeway esquina con N Kansas St a unas cuadras del centro de la ciudad excelente ubicación y con desayuno continental.
Genuine Expedia guest review
Other trip Sep 29, 2014
ELIAS
MX
5.0 / 5Outstanding
"Magnifico trato del personal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Buen trato, cuartos muy limpios, buen desayuno. Personal muy atentos estan al pendiente para cualquier duda.
Genuine Expedia guest review
Other trip Sep 18, 2014
Mary
MX
5.0 / 5Outstanding
"excelente atención por parte del personal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
calidad en el servicio
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
estadía
MX
4.0 / 5Excellent
"Served its purpose"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Older hotel but breakfast (which was included in the rate) was surprisingly good. Adequate cost-benefit ratio. I'd stay here again.
Genuine Hotels.com guest review
6 night trip Mar 15, 2013
Andrea
BR
4.0 / 5Excellent
"Recomendable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nuestra estancia fue placentera, la atención del personal es excelente con una ubicación privilegiada... El único punto en contra es que el edificio es bastante viejo y tiene varias partes en mantenimiento, ojalá pronto quede en mejores condiciones.
Genuine Hotels.com guest review
1 night trip Dec 26, 2012
A Traveler
MX
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
従業員が少なく、対応がちゃんとできない部分があった。何泊かしたが、最初の日は風呂の湯水が出ず、なかなか見に来ないので、文句を言って部屋を交換してもらった。 次の時は湯温の設定が変で、熱い湯しかでないときがあり、これは我慢して、水が出るのを待った。
Genuine Hotels.com guest review
2 night trip Nov 22, 2012
A Traveler
JP
4.0 / 5Excellent
"Etape à El paso"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel sympathique , lors d'une étape à El Paso. Check in / out rapide .Sa situation permet de visiter le centre ville à pied . Personnel aimable et éfficace.
Genuine Expedia guest review
Other trip Aug 22, 2012
Couple français
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night trip Apr 10, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night family trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip with friends Dec 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip with friends Dec 12, 2014
Gregory
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Oct 22, 2014
Monique
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night business trip Feb 26, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
3 night family trip Sep 13, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Jul 10, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
Trip with friends Jun 17, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Apr 19, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Mar 30, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night family trip Mar 30, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
1 night trip Mar 9, 2013
Melissa
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Genuine Hotels.com guest review
Business trip Mar 1, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night family trip Feb 15, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
1 night trip Jan 14, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
1 night trip Nov 2, 2012
Sean
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night business trip Sep 21, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night business trip Sep 6, 2012
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews