Love the Hotel, Restaurants and surrounding area---the bed was uncomfortableGenuine Hotels.com guest review
"Great location, so much to do."
The staff at the Geneva Grand Resort was kind and accommodating. The room was spacious and clean with beautiful views. The resort is close to 2 major ski areas and offers plenty to do in the winter or the summer.Genuine Hotels.com guest review
Nice time, but bad weather prevented a lotGenuine Hotels.com guest review
Nice placeGenuine Hotels.com guest review
"Beautiful location and the staff is great!"
Loved the scenery and the staff! Room was good but lacked ventilation and the bed was completely underwhelming.....too soft and squishy for a good nights sleep. No fan option on the air control meant a stuffy or freezing cold room.Genuine Expedia guest review
Went with my husbant for our wedding anniversary and wasn't impressed. Hotel lobby was freezing at all times, a couple of people asked for the fire place in a lounge to be turned on, but it didn't happen, so having a drink in a cold lounge wasn't very enjoyable. Only one restaurant open for dinner and that one was packed , we waited 2 hours for a table. […] It was the chophouse. Food was good but very expensive. The spa is nice but ridiculous prices again. A lot of old people overall in the resort, NOT A PLACE FOR YOUNG ADULTS! The only nice thing was the horse back riding activity. Read moreGenuine Expedia guest review
Response by Grand Geneva Resort & Spa Dear Camila, I apologize that your visit at Grand Geneva was not the experience you had hoped for, especially on your anniversary. We make it a point to recognize special occasions, such as anniversaries and birthdays and I apologize that yours was overlooked. Our restaurant hours are changing to the fall/winter schedule, so it is best to call and check if the restaurant you want is open that particular night and make a reservation ahead of time. I will investigate as to why no one put the fireplace on for our guests, as that would be an easy request. I hope you will give us the opportunity to provide you with a Grand Resort Experience in the future. Best regards, Gerald Rappaport Managing Director
Took my husband on a surprise weekend getaway and we're very pleased with the entire experience.Genuine Expedia guest review
"The resort grounds and amenities are amazing."
The only issues I had were: the exterior of the building we were in was a bit run-down, and the bathroom was quite small. The room was nice... We had a king deluxe.Genuine Expedia guest review
Great place for family vacation. The facilities are as expected for a resort of this type and age. I wish the pool was bigger because it was crowded and it was just a weekday!!! Overall a good experience and I would like to go back. Maybe in winter this time.Genuine Expedia guest review
The hotel was wonderful and we will most definitely return. The lake view was outstanding! The lobby was fairly updated as were the halls and actual rooms. The hallways could have used a good vacuuming. The outdoor pool was nice and again, the view was outstanding. It was somewhat small but the sun deck was large.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa So pleased that the hotel was to your expectations. We look forward to your return in the future!
"We had a wonderful dinner, great time dancing."
Staff was great, beautiful scenery. We would absolutely return and stay longer.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thanks for your wonderful comments! We hope you have the opportunity to return often and enjoy the four seasons that Grand Geneva has to offer
"close to town"
this place was fineGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa We appreciate your comment! Hope you return again!
The fabulous stay started the moment we arrived. David at registration/front desk was WONDERFUL!! First impressions are extremely important, and he out did himself. We enjoyed our room, resort amenities, played the Highlands golf course, and ended up going to the ChopHouse both nights because it was so delicious the first night. We will be back! Thanks […] Grand Geneva for a grand experience! Read moreGenuine Expedia guest review
Response by Grand Geneva Resort & Spa Thanks very, very much for your kind comments regarding your recent visit to our resort. I am so pleased to hear that you had a fabulous stay and I will be happy to share your comments with our staff. Hope you return often in the future.
"A little dated"
The staff was really friendly and room was nice, but hallways were dirty and had a weird smell. Also, no elevators!Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thanks for your comments Jennifer, As you might be aware our buildings date back 45 years ago and I guess elevators weren't as common then as they are now. I do agree that that our hallways should be clean regardless and I have shared your comments with our housekeeping department. Hope you can visit us again soon!
"Doesn't live up to expectations."
We were not able to check into our room before we left for a concert(4:30), so we had to check our luggage. When we came back at 12:30am, no one was very helpful in retrieving our bags. The desk clerks just kind of shrugged their shoulders about it, and when we did get someone to call security, he was kind of surly about it. Also, they charged us a […] $15.00 "campus fee" for using the facilities (above our Expedia price). How could we use the facilities with no room and then no luggage? Read moreGenuine Expedia guest review
Response by Grand Geneva Resort & Spa I sincerely apologixe for the arrival issue that you experienced when you stayed at Grand Geneva recently. I realize how inconvenient it can be for our guests when we cannot assign rooms on a timely basis. As well, there is NO excuse for the lack of response for when you returned and I want to assure you that I have already followed up on your comments. Again, thanks for choosing the Grand Geneva- we look forward to having you return and showing you a better experience.
Rooms were beautiful and updated. Our balcony had overgrown trees invading it, so we couldn't use it. The pool area was beautiful and had waitress service all day, which was great. It is definitely crowded at the pool - wish that area was bigger - but if you wait around long enough you can grab a seat.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thanks very much for your kind commetns regarding your visit. I have shared your comments with our grounds staff and asked them to take a look at the tree. We certainly do not want to obstruct our beautiul views.
"Have a family? Like pools? Stay away."
Stayed here over the 4th of July weekend with my wife and two kids. Granted, it's a popular weekend, but the pool situation is atrocious: tiny pool (1/8th filled with giant beachballs that had a drink menu on them) and VERY limited seating. You had to be down at the pool by 7am to get a seat, which most people did, then left goggles or a tennis ball […] or something to hold their seat while they went to breakfast for a few hours. There are signs posted that this is not allowed but it is not enforced (see next paragraph). Also, with the exception of the 4th itself, they allow guests from other hotels to use the pool which further exacerbates the problem. They appeared to be very understaffed. They had maybe four servers working the pool area, attending to the 100 or so people crammed in. The real problem was that they only had two bartenders so drinks took, on average, 20 minutes (beers in a cup included) and food orders took about 30 minutes. The servers were pleasant enough, though they might want to brush up on their menu knowledge - needing me to spell Savignon Blanc for you because you had never heard of it before when it's on your menu is pretty embarrassing (and yes, this happened with two separate servers). On the plus side, the rooms were clean (though ours wasn't cleaned until 5:30 one day - and we had to call the desk for that) and the dining options were good. The grounds are beautiful. It'd be nice for a golf weekend but not a place to bring the kids. Read moreGenuine Expedia guest review
"Great family orientated Hotel and facility"
Great Family orienatated Hotel and Facility especally if your children are 10 years or younger. Includes a water park, pony rides, petting zoo and friendly family atmosphere.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thanks very much for your nice comments. We pride ourselves on our programming for children and the many events that we offer. Hopefully you will return often and build long lasting memories that they can remember for years to come!
"Restaurants were great"
Chop House and Brissago both offered great meals!Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thanks so very much for your comments. We are very proud of our restaurants and so pleased you enjoyed them as well.
Absolutely loved it. MOST of the staff were extremely nice and helpful. One of the ladies that answered the phone for reservations needs to take an etiquette class but other than that negative experience everyone was pleasant! Great overall experience!Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your feedback as well as your business. I have shared your comments with my management team.
"Close to home and Relaxing!!"
I loved the fact that it was nice and close to home. Not too far away to get away and relax. Wish the weather was a little better but all in all the hotel was a great stay for us. Definitely recommend to others.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. The Grand Geneva is truly a short getaway from the Chicago land area. I look forward to welcoming you back to the resort.
"the surrounding area is great , shopping, etc."
We had a great time , would recommend the facilities and area to all. Good food, great beauty as good as it gets. would like to return.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your feedback as well as your business. I look forward to your return visit.
"very large resort"
gave me an upcharge of 15 per night without telling me for extra services. I will never go back. the air conditioning did not work, even after they tried to fix it. even set at 60 it was very hot. I complained about the 15 dollars but fell on deaf ears.Genuine Expedia guest review
Amazing hotel and staff. The room was very comfortable and the staff was very helpful.Genuine Expedia guest review
Absolutely love this resort! My husband and I stayed here for the weekend to celebrate his 35th birthday and we enjoyed it very much! The staff was friendly and the hotel is very elegant. I recommend you stop by the Evolve, there was a DJ playing until 2am and it created such a fun atmosphere. I guess the only thing I wasn't too thrilled about was with […] the balcony view. I was told it was a courtside deluxe but the only view we had was got was of the parking lot. This was just a minor detail, overall we enjoyed our stay and we can't wait to go back! Yes, is expensive but worth it! Read moreGenuine Expedia guest review
"watch out for hidden fees and terms"
The check in times were horrible! 4pm is thier check in time that was not explained to me until I showed up the morning of and had to wait over 4 hours , for my room. Also service fees sre charged to you for "free internet access and two bottles of water.Genuine Expedia guest review
Wonderful stay! Our room was pleasantly very clean and beautiful. The spa was absolutely amazing and relaxing. We'll definitely be back!Genuine Hotels.com guest review
"We enjoyed our stay"
The hotel was awesome and close to town. The staff was very helpful for our entire stay. Rooms were very clean and cozy. The few complaints I have is that I mentioned on the phone this was for my anniversary and that I don't want a noisy part of the hotel. They put us right next to the ice machines and next to the forum where there was a loud meeting […] that went on until 12:30am which I find unacceptable. I only stayed 2 night and this happened our last night and we just wanted a quiet evening to celebrate 8 years. It was a let down that night. But even with that I would still go back if I was promised a room away from the noise. Read moreGenuine Hotels.com guest review
"Fun Fly-In Getaway"
We flew ourselves to the Grand Geneva airport and were picked up on the ramp by the resort trolley and driven to the front desk. The staff was very friendly and the room was a complimentary upgrade. The room itself was very clean and updated and overlooked the 18th green. Activities are of course golf but the fitness center and pool are very nice as […] well. The grounds also provide great jogging outdoors. Every evening began by enjoying cocktails by the outdoor fireplace. The chop house was a spectacular experience. The steaks are terrific. The Italian restaurant was great too. The wait staff was perfectly attentive for both dinners. I would highly recommend the Grand Resort Lake Geneva and will visit again soon. Read moreGenuine Expedia guest review
Great Stay, the staff out did it self to make our stay enjoyable. They helped, with our event's we wanted to do. Helped book the event's we had planed.. The restaurant's were Faaantastic....Genuine Expedia guest review
"Nice hotel about 5 min. from downtown Lake Geneva"
My mom, two sisters and I spent the night here on a weekend getaway. The hotel staff was extremely friendly and helpful. It seems the hotel is more family friendly that I remember it being many years ago. We saw several families here and there were daily activities for kids. My sister used the gym, which was across the street and she said it was huge, […] with indoor tennis courts and basketball as well as exercise equipment. There is an indoor pool and hot tub in the hotel as well as a rooftop outdoor one. The view was beautiful, but be aware that Lake side is a view of their man made lake in the golf course, not Lake Geneva, which is a five minute drive away. We would definitely go back. Read moreGenuine Expedia guest review
Hotel is a little dated and charges you for everything Roomswere not well equipped with Sundries Average but not exceptionalGenuine Hotels.com guest review
What an incredible weekend getaway we had at the Grand Geneva. The service was incredible. We arrived with a stroller and baby, and were initially assigned a room which required us to travel up stairs. The valet came to find us immediately and brought us back to the front desk where the kind receptionist upgraded us, without pause, to a beautiful and […] easily accessible premiere suite with views of the golf course. The room was exceptional, and our entire experience here unforgettable. We ordered room service in from the chophouse, which was incredible, and dined in Geneva at the baker house (the best cheese plate I've had in my life!) Read moreGenuine Hotels.com guest review
"A real treat!"
My daughter and I spent two nights at the Grand Geneva Resort. We were celebrating her 40th birthday and wanted a nice place. We were not disappointed! The setting is beautiful, the accommodations were tasteful and comfortable and the food was delicious. We both had great massages at the spa. A wonderful place. We'll be back!Genuine Hotels.com guest review
Needs up grading. Very dirty and dark. Nice touch with the champagne at sign it but it ended there.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I apologize that the property did not meet your expectations. Each year we enhance our facilities. Our guest rooms were recently renovated. This year we will be installing a new bedding program, updating our exterior entrances, opening the new Geneva Club and installing new carpet in the lobby. I hope you have an opportunity to experience our new enhancements.
"Great family getaway."
Great family vacation spot. We went with 5 kids between 8 y/o and 3 y/o. There was something for all of them to do. Things to know about--check in is 300pm. We got there early and had to wait at the pool, which worked out. Make sure if you want to go to the waterpark that you book it in advance. We had to be put on a wait list.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I have shared your feedback with my management team. The Waterpark is in high demand during Spring Break and apologize that the reservation team did not inform you of this fact during your time of booking.
"good shopping, retail, second hand and antique sho"
it was relaxaing, enjoyed the pool, and hot tub.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I was pleased to read that you enjoyed the areas shopping and had a relaxing visit.
Beautiful and elegant hotel with lots of activities to offer!Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thank you for the accolades. I have shared your posting with my team.
Everything about this resort is excellent! The room was perfect and all the staff was friendly and warm. Close to attractions but there are things to do at the resort. I have nothing bad to say about this resort. I would definitely stay there again.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your posting.
"Ski- and Snowboard stay"
Spent Friday 2/15/2013 to 2/16/2013 at the Grand Geneva with my son and his friend. We went skiing and snowboarding at Alpine Valley which is about 15 to 20 minutes away. We had done this several times before and we love the Grand Geneva. Service, Rooms and Breakfast were outstanding.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I was pleased to read that the service, product and food were outstanding! The next time you want to Ski and Snowboard you do not need to drive 15 minutes away from the resort because we offer 19 slopes of our own. I look forward to your return visit.
Almost everything was great except the part where we reserved a king size room and when I got there they didn't have it.Genuine Hotels.com guest review
I want to keep it short and simple. our room was way too far from the pool site, we really wanted to go and enjoy the jacuzzi but the hallways were soo cold that we didn't want to walk back wet in the cold hallways. The hotel is very family oriented so if ur planning a relaxing getaway without kids this is not the place. my friend found a hair in her […] food from the buffet. the spa was okay we waited 10 minutes before they took us back because they had a great masseuse ready for me when I specifically told them I only wanted a girl!Would I refer this place to a friend for a quiet getaway, no! not the place. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Our priority is to provide you with a great experience, but it sounds as though we failed to hit the mark during your stay. I apologize for that. Your comments have been shared with my staff, so thank you for taking the time to review our property. We take your comments to heart, as your feedback will help us improve. As we continue to strive for excellence in service.
I read the previous reviews after we went and I am shocked. I am a hotel snob and this place was amazing. The best dinner around at the Chop House. There were soooo many activities like ice skating and swimming... A musician always in the lobby. My favorite part was the beer and cheese tasting we did. Super amazing calm place to ecape Chicago!! Sooo […] clean too. Highly recommend, in fact I can't wait to go back very soon. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I have shared your feedback with my team.
"Excellent service and cleanliness"
some mattreses are new some are older. couldnt sleep all night mattress was old and sooo soft our back was hurting for days. next time i will try out the mattress before sleeping on it.Genuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. The resort is creating a custom bedding program that we hope to have installed by this summer.
Didn't know that Grand Geneva is now pet friendly and got woken up by yappy little dog. Hotel doesn't have designated dog floors or room. No designated area to walk dogs. Also, the bar area allowed about 15 3-4years run amuck in area and did not stop kids from taking flameless candles off tables, climb on plants, take roses from infront of someone's […] room. The bar servers and bartenders provided no service. Waited 20 minutes and saw staff walk pass us and left. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. Our priority is to provide you with a great experience, but it sounds as though we failed to hit the mark during your stay. I apologize for that. Your comments have been shared with my staff, so thank you for taking the time to review our property. We take your comments to heart, as your feedback will help us improve
"Great accommodations, terribly uninformed service"
Love the facility. The service was awful. The restaurants were not staffed appropriately and tables sat empty while they turned away guests seeking reservations for that evening. The hostess actually told me she was to busy to sell me an orange juice to go and told me to go to another restaurant. The staff frequently miss informed us of hours of operations […] for the amenities. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. Please accept my apologies for the poor restaurant experience you were provided during your recent visit. I assure you that this is not the level of service that we provide at The Grand Geneva Resort and Spa. I have shared your feedback with my management team in an effort to enhance our operating procedures as well as our training programs.
"First time skiing getaway"
Premier suite was the perfect space for our family of five ( 3 adults and 2 teens). Beautiful campus. This was our first time skiing as a family. Awesome experience with the Ski school and the many ski patrol staff always there to help and give tips and corrections. Accomodations: Pullout sofa was key. The only down side to that was the condition of […] the mattress. It was like sleeping in a bowl! So not comfortable!! We had to take turns with it. Geneva cafe: great chicken quesadilla and sandwiches. The down side is the chicken penne pasta tasted like shrimp!! Service was a little slow considering the dining area was quite empty, but the wait staff was friendly. Overall a great time was had by all! Will definitely return again !! Read moreGenuine Expedia guest review
We arrived late Friday evening to exquisite lights on the drive up to the resort. We checked in and immediately got ready for the night ahead. We dined at the chophouse the first night where my husband had delicious lamb chops prepared to perfection and a great vegetarian option for myself which they were so courteous to offer to prepare to fit my […] dietary needs. We then headed to the lobby bar for jazz music and a night cap. The hotel has 3 restaurants and a Lounge. All tastefully done. The next morning we went horseback riding along the beautiful trail, sledging and enjoyed the indoor pool. Everything was easily accessible with the hotel trolley. All the staff were extremely helpful and checked on us at meals and we even got complementary dessert for my husbands birthday and they accommodated my request of having a special cupcake birthday surprise for breakfast we ordered via room service. Overall wonderful experience and we will definitely be back. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. I am honored that you selected the Grand Geneva to celebrate your husband's birthday. I am glad that you enjoyed all the aspects of our Christmas in the Country Celebration.
"Spirit of Christmas"
We love to come here for Christmas. It is decorated so beatiful and they have over a millon lights on display.Genuine Expedia guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. The Grand Geneva is a special place during the holidays. This is our 18th year of celebrating Christmas in the Country.
"Spa day away"
A group of friends and I came to the Grand Geneva for a weekday getaway before the holidays. The spa services were nice, nothing over the top. They have a separate spa and workout building including a lap pool for guests to use. The main indoor hotel pool was just ok...and they could use a changing room there considering it was an 8 minute walk back […] to the room in wet clothes. The hotel was decorated beautifully for Christmas. Our rooms were just ok as well. While the bathroom was fairly well updated and modern, the room itself seemed more of an "old" traditional style. The steakhouse inside the hotel was fantastic, as was our server Angela. The bar/lounge next door was very nice: modern with a fireplace seating area and an outdoor gas fire pit that I'm sure gets a lot of use in the summer. Read moreGenuine Hotels.com guest review
Response by Grand Geneva Resort & Spa Thank you for your recent posting. Your time is precious to me and I sincerely appreciate the feedback you provided. As The Grand Geneva Resort and Spa continues to strive for consistent excellence in service, it is our goal to make certain that all your expectations are exceeded by our “people pleasing people” philosophy.
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