The only problem we had was there was a lot of noise coming from hallway. You could hear people talking walking and all. Room was good couldn't hear rooms on either side but every little noise in hall.Genuine Hotels.com guest review
All good except for all the constructionGenuine Hotels.com guest review
"WORST HOTEL AT THE WHARF(DONT WAST YOUR MONEY)"
i dont even want to talk about it... but one thing i will say, the next time your hotel is under construction u should let the paying costemer know about it especially when its every part of the hotel thats closed.what really got me was how i had to pay full price when i didnt get the full expiriance! NEVER AGAINGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel during your stay in regards to the construction and the lack of advanced communication. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Wasn't amazing but is still nice and clean"
The hotel at the time was undergoing construction so the noice in the morning wasn't very pleasant. However, considering this as a temporary nuisance, the hotel was very clean and in a great location. Additionally the hotel staff were very quick and efficient in getting me in and out of my room.Genuine Hotels.com guest review
Very well positioned, but check-in and out hours does NOT correspond to 1 day - check-in starts just at 4PM and check-out finishes 11AM. Also, during pick time (12pm) so few employees working on reception that wait time was so long! Due some rooms are being updating/in construction, there is a strong smell of taintGenuine Hotels.com guest review
"Not what I expected"
Hotel is under construction which was not immediately apparent while I was booking. I now see that if I click "See if the hotel has anything planned that may affect you stay" there is an almost throw away message to say that renovations are under way but the disruption will be minimal. Scaffolding came down on my second day slightly less disruptive […] now than when I checked in. I was charged $325 for a room that I would have complained about at $150. I can see why they are renovating because the room was "tired" to say the least, the wardrobe door fell off when I tried to open it, the bath was chipped and looked very unlike a $325 per night hotel bathroom. I had a second night that I had booked earlier using my Club Carlson points for less money, and a discussion with management got me moved to an upgraded room which was comfortable and spotless. Bizarrely the sink was of the pedestal variety and there was nowhere to put any toiletries, I am sure designer thought this looked cool, but it was not very functional. I found the area seedy and more Coney Island than Malibu, loud music from the gift shops permeated the room even with the windows locked and it went on until late. Won't use it again. Read moreGenuine Hotels.com guest review
I booked a room via Hotels.com. When I got there, they did not show my reservation and did not have the king size bed available.Parking is also $49.95 per night.I cancelled my reservation. Did not get a chance to see the rooms for cleanliness.Genuine Hotels.com guest review
"Radisson should be taken offline until renovated"
Property is under major renovation. Noisy and detours all over just to get to the lobby. Wait until they are finished to consider using.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf We apologize for the inconvenience you have experienced as a result of the renovations; we are making these changes to improve guest experience. We hope to see you again in the future. Thank you for your feedback!
"Radisson, Fisherman's Wharf, San Francisco, CA"
Biggest problem was construction going on during our stay. We were on the street side of Beach & were woke up by trucks operating in the front. However, the front desk was good to move our room to one on the courtyard (also under construction with jack hammers). But, in the end, they moved us a third time to a room on the west side that was quiet. The […] best part of the hotel is the location...walk out on to Fisherman's Wharf, which unfortunately was also closed off due to construction. We still have confidence that when the renovations are finished it will make the hotel even better. IHOP next door for breakfast, or Johnny Rockets. Read moreGenuine Hotels.com guest review
rooms clean and new hotel under way to much construction! very noisyGenuine Hotels.com guest review
The room was clean, there was only half a curtain, the sleep umber bed didn't adjust and the bathroom door didn't lock, other than that not too badGenuine Hotels.com guest review
It was really goodGenuine Hotels.com guest review
The stay was nice because of the staff...but the early am construction noise was uncalled for. too early for thatGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for taking the time to reach out to us. Thank you also for the compliment for our nice staff. We understand how important a quiet environment is and apologize for the early construction noise. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
"Not bad, but not what I hoped for Valentines Day"
Hotel was being renovated, so was not in good shape. The hotel was kind of expensive for lacking an on-premise restaurant. There could've been more instructions in the room on use of the sleep-number beds. A couple of the room lights were out (shower light). Checkin was slow due to lack of coverage. The shower could've had better rails for getting in […] and out safely. San Francisco has become expensive and crowded. Read moreGenuine Hotels.com guest review
unfortunately, the hotel is under construction and lost a lot of it's appeal. it's is still clean, comfortable, and staff is very kid. great location.Genuine Hotels.com guest review
It was alright. I expected a little bit more before I came.Genuine Hotels.com guest review
"outdated and small"
The hotel is under much needed renovation now through May which makes it a little clumsy. Our room was quite outdated and small for the price. I would spend the extra dollar for a more comfortable space.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel during your stay, in regards to the ongoing renovations. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
"I'd Go Back."
The hotel from the outside and hallways looked rather run down; however, the room itself was very nice and comfortable. I'd stay again.Genuine Hotels.com guest review
"The hotel was under a remodel"
The hotel was being remodeled during our stay. Our room smelled like tar for 2 days. There were a lot of street people in the area. I didn't feel unsafe, just uncomfortable. It is really close to the wharf but I discovered that I don't like staying at the wharf.Genuine Hotels.com guest review
"Very nice hotel"
Very good locationGenuine Hotels.com guest review
Very convenient to Fisherman's Wharf and cable carsGenuine Hotels.com guest review
"Wouldn't stay here again."
The hotel has construction going on and was very loud starting at 7AM. The rooms are dark and small. I wouldn't stay here again.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf We appreciate your review of our property. Please pardon our dust and the noise while work on creating a new hotel experience. We wish you safe travels and hope that you'll stay with us again once we're finished with the renovations.
The hotel was being prepared and there was no room service becuse of that.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you very much for the review. We apologize for poor experience you had during your stay. Our teams are working hard to create a new hotel experience here at Fisherman's Wharf and we hope we get the chance to have you with us once again.
"Good value for area"
Turns out the rate was so good because they were doing a major renovation of the 4th floor. There was a bit of chaos going on, but it didn't interfere with our stay or comfort. Nice staff. Very close to Fisherman's Wharf and the Alcatraz landing. Homeless people sleeping in doorways around the other side of the building, but that's just the area, not […] the fault of the Radisson. Read moreGenuine Hotels.com guest review
"Major renovation until MAY 2015- STAY AWAY!!!"
We arrived at the hotel to find out that it was going through a major renovation. When I stated that I was not made aware about this renovation, the hotel personnel said that it is posted all over their website and if I booked it through a third party, which I did, it was also noted on the bottom in the fine print. I checked their website and the third […] party website and it is very difficult to read about the renovation unless you click and read every fine print. I could not believe that this hotel is still open during this kind of major renovation. We were all woken up at 7 am to loud construction noises. Dust and construction workers all over. It was my worst experience ever. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you very much for the review. Our teams try to deliver great service to all of our guests but in this instance, we failed. We appreciate your feedback and we hope that you give us another chance to regain your trust the next time your travels bring you back to San Francisco.
"A bit shopworn"
There was construction - so no fitness room. The place seemed a little ramshackle and rundown to me.Genuine Hotels.com guest review
"Ok for short visit. Needs to close during upgrades"
The hotel booked our stay on the 3rd floor as they had renovations going on everyday on the 4th floor. The noise was very loud and disturbing. When we complained the front desk told us the work would stop over the weekend. Not true. The worked until 9:00 pm Saturday as well. The parking fees are very high as well. $56.00 per night. The hotel near by […] offers free parking to their guests. Poor lighting in room, very dark and hard to see. Read moreGenuine Hotels.com guest review
"BOOM BOOM. Hotel under construction!!!!!"
The hotel was under construction. The hotel and hotels.com should have informed customers of the on going construction. Being awaken by pounding of hammers on my rooms ceiling is not exceptable. I would have gladly searched out a different hotel if informed of the construction. This was not the vacation I was hoping for.Genuine Hotels.com guest review
"Great for staying near Fisherman's Wharf!"
The staff at the Radisson Hotel Fisherman's Wharf was incredibly nice and helpful. We stayed for 8 days and had a lot of interaction with them, and they were always willing to help out with whatever requests we had. Additionally, the concierges were extremely helpful -- I encourage anybody staying there to make use of them for tours, restaurant reservations, […] and advice. You couldn't ask for a better location if you want to be near Fisherman's Wharf. They are steps away from Pier 39, the crab stands and major restaurants, Ghiradelli Square, and more. I can't say much about the overall hotel condition because they were just beginning a complete remodeling. The rooms were nice enough as they were, but I think they are all being upgraded further. I know some have complained here about the Sleep Number beds. And yes, repeated use has made the buttons less sensitive than would be preferable, but the staff told us how to ensure we used it correctly and we were quite happy with them once we figured it out. When in doubt, just ask! One thing to note is that parking is an additional fee (about $50/night). I saw some reviews here acting like this was crazy, but it's just the way it is in San Francisco, especially Fisherman's Wharf. There isn't much you can do about it, and their prices are competitive. (And good luck finding a place to park otherwise!) All in all, a great hotel for anybody who wants to stay near Fisherman's Wharf! Read moreGenuine Hotels.com guest review
"Hige price for only a bad"
We where not satisfied with our stay, first no WiFi during hole stay, no TV only entertainment pay movies. Hotel have no breakfast. So we feel we pay a very high overprice for only a bad. On the other hand the staff did wath they could to help and be friendly and allowe us sometimes use the Hotel Lobby Computer for important use. Best regards LarsGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for the rating us. We apologize for the WiFi being down. Our team fixed this issue but I'm glad that our staff was able to help you out. We hope to see you next time!
"San Fran trip"
Overall a good stay! Great location! Only a few blocks from Pier 39!! It will be nice when all the renovations are completedGenuine Hotels.com guest review
"Great location to Fishermans Warf"
Great location with private direct access to Fishermans Warf, comfortable rooms, nice views . Parking is a problem; price does not include parking which is costly, had to park a block away.Genuine Hotels.com guest review
"San Fran- Fisherman's Wharf"
Close to all the sites at Fishermans Wharf, restaurants and bars close by and cable cars a short walk. We used public transportation and bought a daily pass at the Walgreens close by. Also there's a Safeway, Starbucks, Trader Joes and Chase bank across the street. Really enjoyed the area! Definetly come back again. Very easy to get anywhere in the city […] from this location. Read moreGenuine Hotels.com guest review
"Great Stay. Thanks Radisson!"
Really great customer service. I asked for a room change because I thought i was hearing the elevator ding. No problem. Great flexibility. Really loved the location in Fishermans Warf.Genuine Hotels.com guest review
"Great location by the wharf"
Great location across from Fishermans Wharf. My wife and I were very pleased with this hotelGenuine Hotels.com guest review
This hotel was in an awesome location and the hotel staff was super friendly. The room we stayed in was not as clean as I would expect from a hotel like this, but overall it was a comfortable place to stay for a night.Genuine Hotels.com guest review
"Really nice but a bit pricey"
Awesome stay but a bit pricey. However it's worth it as the hotel is really close to fisherman's wharf.Genuine Hotels.com guest review
"Highly recommended especially for families"
We, a German family, were very pleased with the rooms - wonderful beds - we slept very well. The location is GREAT, short walking distances to Pier 39, Alcatraz ferry, Exploratorium, Cable car turntable…It would be nice, if the hotel offered breakfast in the morning but besides that everything was perfect.Genuine Hotels.com guest review
"Nice hotel in Fishermans Wharf"
Right in the middle of all the action - great service and the hotel was clean.Genuine Expedia guest review
"Parking fee $50 is extra charge!"
Parking fee $50 is extra charge! Not included in the booking. Overnight street parking around the hotel is available. Make sure to read the parking signs on the street. The hotel room itsel is so so. The room smells kind of funky due to the moisture in the area. Close to the Wharf.Genuine Hotels.com guest review
first time trip to San Francisco wanted to be close to the wharf location was excellent. we were told it was going to go through a remodel we wish we had been notified prior to booking.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you very much for the review! We appreciate the comments and we will use it to inform future guests of the renovation. We hope to see you here again!
"Great location to Fisherman's Wharf and Pier 39."
The bed was terrible. We both could'nt get it right.Genuine Expedia guest review
Excellent location! Right in the middle of everything you need to see for a first time visit to SFGenuine Expedia guest review
For a Radisson hotel it was extremely disappointing. The in room lighting was totally unacceptable, very dim, entryway had no lighting at all. There was a mirror in the entryway but you couldn't see in it since there was no light at all. I was also amazed that the hotel did not have a generator to operate the elevators. We were there when there was […] a power outage due to the bad weather and if you wanted to go outside of the hotel you had to walk down and up three flights of stairs with hotel staff assisting with a flashlight, I feel this is unacceptable when paying the kind of money we paid for a week's stay. Even the check in area had inadequate lighting and in general the hotel lighting was terrible. We will definitely not stay at this hotel again. Read moreGenuine Expedia guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of the hotel during your stay, including the lighting and elevators. We appreciate you taking the time share your experience as your comments are valued and will be used to consider improvements in the future.
"Fishermans wharf saves this place"
Unfriendly lady at the front desk. $49 for parking as a guest!? Hallways smell terrible. We had to put a towel down to seal the crack to keep it out. Water leaks in under doors from outside to hallway so the interior carpet was soggy in some places. The lobby looks nice. Different lady at checkout was nicer, but certainly not friendly by any means. […] There are other choices in the area. I'll pick one of those. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you very much for the review George! I apologize about the staff attitude when you were staying with us. This is by no means an excuse and we will use your opinions to see where we can do better. As far as the parking goes, it is listed on hotels.com that parking is not included. We appreciate the feedback and we wish you a Happy New Year!
"This Hotel Needs Major Updates"
Hotel is in great location, is clean, but in need of refurbishment. Heater in room leaked water on floor/carpet. Room smelled musty. Staff friendly and helpful. Parking is ripoff ($55 per day).Genuine Hotels.com guest review
"Great Location, Great Staff, but..."
Maid service opened my door more than once with the Do Not Disturb card on the door--- I had the lock bolt on-- but woke to find the door open which was rude - if not unprofessional. No restaurant or bar in house endless you count the fast food diner that allowed you to enter the hotel courtyard. The front desk staff were really great, knowledgeable […] & helpful -- but they are doing major construction/remodeling right now -- so if you plan to sleep in -- even on the weekends-- you WILL be awakened by very loud jackhammering & such. The beds were super comfy - but much smaller than they look in the photos. For the price of a weeks stay I expected a little more. I might consider them again after the construction is done-- but I would call first to see where they are at with that! Read moreGenuine Expedia guest review
"Good location to Fisherman's Wharf"
Visited Fisherman;s Wharf and adjoining stores and restaurants. Alcatraz Tour needs to be booked in advance which fortunately I did 2 months in advance. Walked to Lombard street as well as to the Golden Gate Bridge albeit both being a pretty long walking distance away from the hotel.Genuine Expedia guest review
San fran had a storm on decemher 11, 2014 and the hotel lost power and hot water for hours and didn't have a backup plan. They didn't notify their guests and their back up generator died.Genuine Expedia guest review
Response by Radisson Hotel Fisherman's Wharf Thank you very much for the review! We apologize for the poor experience you had at our hotel. We've since made some changes in response to power outages. We hope you'll give us another chance when your travels bring you back to San Francisco.
"Mother Nature In Charge"
We arrived a day before the expected storm. The staff was very accommodating and forewarned us of the storm. The next morning we overslept and it took a few minutes to figure out the alarm didn't go off due to a power outage. Interesting experience staying in a hotel with no power. Halls were totally black, rooms very dark in spite of windows, no WiFi […] to check reports or phones and no elevator. My husband got drenched going across the street to a coffee shack to get us some morning coffee. With limited time in San Francisco it was a challenge to find something to do inside and then confirm they were open. It was an adventure! Power was out most of the day. With that said, our room was nice. The bed was comfortable and room pleasantly decorated. We requested a room that was quiet rather than with a view and can happily say we found it very quiet. The location of this hotel can't be beat. We were a little disappointed we weren't given a discount for all the inconvenience the power outage presented but will know for the future to make sure hotels we book have a generator. Read moreGenuine Expedia guest review
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