Beds were extremely uncomfortable! But, the location was so good that we all suffered through.Genuine Hotels.com guest review
When we arrived, the toilet in our room had been used. We asked to be moved to another room since we weren't sure if the room had been cleaned. A gentleman brought news keys for the room, but didn't offer to help us move our bags. The one bright spot was the woman at the desk who checked us in. She was very thorough and did her job well.Genuine Hotels.com guest review
"Wonderful beds, service and location"
Location of hotel was perfect for sights, tours, restaurants and shopping! We had no problems when asking about restaurants and got good recommendations. Hotel staff was very helpful as soon as something was needed. Had a refrigerator even though info had said there would not be one. The beds were the most comfortable of any hotel we have stayed in […] - sleep number just like we have at home! Read moreGenuine Hotels.com guest review
"You would think a Radisson was better."
The free internet was utterly useless. We could connect, but get nowhere so it was pointless and a false claim really. The bathroom was shabby with the tub not looking very clean. Room was average clean, with the bathroom worse but I was disappointed wit this Radisson .Genuine Hotels.com guest review
"very convenient. location"
Very good!Genuine Hotels.com guest review
"Location could not be any better"
The hotel was close to the Fisherman's Wharf. Parking was a bit pricy for a night, but we were able to walk everywhere and did not have to worry about the car. We were able to keep the car there before check in and after check out. The staff went over the top to be helpful. The pool was heated and very nice.Genuine Hotels.com guest review
Perfect for us. Short walk to North Beach where we had our best mealsGenuine Hotels.com guest review
"Not flashy, but served purpose"
We got what we payed for. Simple, great location and few amenities. We spent little time in room outside sleeping. If you want to hang out at your hotel or in your room, not the place. If you want location and simplicity, ideal.Genuine Hotels.com guest review
air mattress beds are terrible. They are unconfortable and dont' work well. System for exiting parking lot works only half the time. Needs upgrading. Price for parking is about 30% higher than anywhere else around. Don't recommend staying here.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
"Great location ... Big bucks!"
The hotel is in a fantastic location, clean and the rooms are nice BUT it is very expensive. I looked around on line and found a "deal" by the time all the taxes were added, it was $438 (for one night). ON TOP of that, you have to pay $50 a day to park your car there. So the room ended up being about $500 with a view of the parking lot.Genuine Hotels.com guest review
Disappointing , was told would have a room with a view ,instead we got a view of the roof ' no fridge in room ' no guest laundry , was charged per night to park my car , no in house food available , no further commentsGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Please accept our sincere apologies for the inconveniences you experienced during your stay with us. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible, and it is unfortunate that we fell short in achieving this goal in regards to your experience. We thank you for time to provide us with feedback regarding your stay, as it enables us to determine areas of improvement and make the changes necessary to satisfy our future guests.
"So close you can smell the salt air,"
We had a wonderful time. We loved that there was an entrance right out to the Embarcadero. We could step out onto the roof parking and see the panorama of San Francisco Bay, Alcatraz, and the activities on the Embarcadero. (Our room balcony was not quite high enough to see it all from the 2nd floor) . The hotel is so close to Pier 39 and the activities […] on Fishermans's Wharf. We did not like our room view of the trash cans when we checked in for the first night, so they graciously changed us to a room with a balcony and pool view for the next three. The first room had a fridge and large bathroom, the second had no fridge and a very small bathroom. Sleep number king bed was comfortable. (First room controled by remote, second by wired control. ) Consierge and staff were very friendly and helpful. Room was always freshly made when we returned each day. Room was quiet but air conditioner was not, this would be our only real complaint and maybe the tiny bathroom with no towel bars. Only close choices for breakfast were I-Hop (long wait) or Johnny Rockets ( fair and quick service) We did not use the pool, but many people were enjoying it and the fire pit by the lobby. Be prepared for the hefty per night parking fees if you bring a car...that was really a shocker. . Parking everywhere is expensive in San Francisco! All in all this is a very good choice for a vacation at Fisherman's Wharf. We would stay here again. Read moreGenuine Hotels.com guest review
This hotel was rundown and dirty. The hallways were stuffy and smelly. The pictures on the website are not true representations of what it's like. The beds were uncomfortable and small. Many better choices in that area for that kind of money.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
"Great location for Pier 39"
The hotel is across the street from Pier 39. Although the lobby and parking entrance are along the parallel block, the hotel has a hallway w room keys access that spills on to Jefferson Street (the Embarcadero) where the shops and restaurants are. Great location to walk to restaurants, attractions, etc. Onsite parking is $49 per day w in/out privileges. […] It's expensive but comparable to parking anywhere in that area. We were driving through the city so not much better choices. The room was very nice and roomy but small. Very clean and beds are air adjustable mattresses. Overall a nice hotel w pool and lounge patio w fire feature. Stayed with kids. IHOP next door was great too. Read moreGenuine Hotels.com guest review
"Great Location, Beds suck"
The location is fantastic. The employees were great. The room was clean. But for 300 plus a night plus 50 dollars parking and taxes the beds were absolutely, without a doubt, 100% some of the worst beds we have ever slept in. Both sleep comfort beds did not work. One was stuck on rock hard and the other marshmallow. But if you want to be where all the […] action is and not having to drive this is the place. Read moreGenuine Hotels.com guest review
The location was primary consideration and excellent. Staff we interacted with were friendly. As other reviews implied, yes the rooms were small but didn't go there to spend time in the room beyond sleep and dressing. Suggest requesting room with the little balcony, that was nice.Genuine Hotels.com guest review
"Expensive for what you get"
It was a beautiful room with an incredible bed! Great location in the city. Heated pool (still not very warm) but it was outdoor - with the wind blowing and no cover it was too cold and not worth using. Had to pay additional $50/night for parking. Took me at least 10 minutes just to find our room - the hotel is designed kind of funky. Wonderful staff […] but lack of inter-communication. I received conflicting and confusing information, but issue was settled to guest satisfaction. Felt it was too expensive for what was received. Read moreGenuine Hotels.com guest review
"Right on Fisherman's wharf"
Parking was an additional $49.00, but everything we wanted to do was within walking distance (we did rent bikes 2 blocks from the hotel and rode across the Golden Gate Bridge, had lunch in Sausalito, and then took our bikes on the ferry back to Fisherman's Wharf). "House of Air" (loads of trampolines) was awesome! No free breakfast at this hotel.Genuine Hotels.com guest review
"Best Choice for Vacation!"
I didn't know what to expect for this was a surprise vacation birthday for 4th of July weekend, but everything worked well! The only hard part, but not downfall, was finding the parking in the back of the building, but it ensures you have a parking because it's hard finding parking everywhere else. Pricey but it matches the other places. Rooms were […] nice and clean. Staff made check in and check out a breeze. Housekeepers got us anything we needed. Beds were comfortable and nice with those softness remote adjustments ad the bathroom were cleaner than most hotels. I'd definitely go back! Worth the price for the location of being minutes away from the wharf! All the touristy stuff js right there in front of the building! Trader joes and bars behind a couple blocks. Awesome hotel! Read moreGenuine Hotels.com guest review
"Resort level parking fees without the resort feel."
Pretty much what I expected from the Fisherman's Wharf area except the parking; overpriced daily rate a night for parking, even for guests of the hotel. This wasn't a resort. Just an average hotel, average cleanliness, average rooms, etc. It was close to the wharf so family didn't have a long walk to restaurants. An IHOP restaurant next door was convenient. […] The Lobby looked fancier than it should. Pool was average size but no attendant or lifeguard. Maybe they could use the overpriced parking fees for a lifeguard during the busy summer season. Just a thought. Parking fee was comparable to others though, so I guess not overly outrageous. Read moreGenuine Hotels.com guest review
It seems like the rooms are getting smaller. When I checked in the lady told me she may not have two beds for me and I had to tell her I paid for two. She seemed not to care. I would rather pay $100 more a night then come back to this hotel. The awesome location doesn't match the horrible service.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for taking the time to share your feedback. We apologize your stay did not meet your expectations. We will be sharing your comments with our staff as we are always looking for ways to ensure guests are satisfied with their stay.
We had a spacious room but the beds were less than comfortable. We think the remote controls for the Sleep Number beds didn't work properly.Genuine Hotels.com guest review
Location, location, location. Walking distance to the Wharf. Nice hotel, parking was easy.Genuine Hotels.com guest review
"Close to fisherman's wharf and pier 39"
Very convenient hotel if you want to be within walking distance to fisherman's wharf and pier 39. Hotel is like an aging movie star who needs lots of makeup to look good but really delivers.Genuine Hotels.com guest review
"had to pay $50 for parking ?????????????"
had to pay $50 for parking on top of your hotel stayGenuine Hotels.com guest review
The parking rate is out of control. I was not told when I booked the room how much parking would be. I really feel like this is something that should have been shared with me. My husband and I had to spend time looking for other parking. When we did it was far awar and had to walk a few blocks. In our first room the AC did not work and we had to move […] down the hall. We really liked the location of the hotel. Read moreGenuine Hotels.com guest review
"it was ok"
averageGenuine Hotels.com guest review
For the price that we paid we should have had free parking and the sheets were for a queen bed and we had a king. Just was not happy and will not recommend it to anyoneGenuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for your review of the Radisson Hotel Fisherman’s Wharf. We agree that parking is a premium in San Francisco and with our location centrally located in the Wharf, it can be very difficult finding any affordable parking. We appreciate your feedback, both positive and negative, and will review them with our staff in the various departments. Again, thank you and we do hope we will see you again in the future.
"Close to all tourists sights"
In the middle of all restaurants and next to the tour bus. Everything was within walking distance.Genuine Hotels.com guest review
Premium location!Genuine Hotels.com guest review
the convience of the hotel was great. the room was small and was not happy about the price of parking $50 a night which they don't disclose on the web site. I have stayed at the Argonaut in the same area and liked the rooms and location better.Genuine Hotels.com guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for taking the time to rate our property. We are sorry your stay did not meet your expectations. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations.
If it weren't for Erik and Jonathon, we would have checked out immediately. When we arrived, we were told our room was not ready and that we would be staying on the fourth floor which was fine as we were early. Two hours later the staff informed us that our room was ready on the second floor. Upon entering the room it felt as I went into a time warp, […] old, outdated and extremely small. Erik got us our original room that had a microwave and small refrigerator as my husband needs his insulin stored in a fridge. All other staff excluding the housekeepers were rude and unattentive. Read moreGenuine Expedia guest review
Response by Radisson Hotel Fisherman's Wharf Thank you writing your review. We are sorry you were not satisfied with the accommodations of your room and we apologize for the slow service. We will forward your review to the hotel management so that they are aware of the situation.
"Close to everything we required"
Service was friendly and efficent. Close to cruise ship pier which was within walking distance as were many tourist spots. Have stayed here before and has been a great experience each time.Genuine Hotels.com guest review
"Our 30th wedding anniversary at the Warf in S. F."
We spent the 20th 25th and 30th anniversaries at the Raddison at the Warf. Love it. Will book directly next time.Genuine Expedia guest review
Nice location at Fishermans wharf. Front desk and concierge very helpful --need a fridge or wine glass, just ask & delivered to room quickly. Surprisingly little street noise given room right above garage entrance. 2 blocks to Safeway and Trader JoesGenuine Expedia guest review
"Great location...close to municipal transportation"
Great city to visit with quite a selection of things to do. This hotel was our home base for seeing all of the sites via public transportation. Many great restaurants within walking distance.Genuine Expedia guest review
"Good hotel for location"
nice king size bed. Able to control AC. Very close to fisherman wharf. No bfast available in hotel. No bar in hotel. Which may be important for business travelersGenuine Hotels.com guest review
"As close as you can get"
Perfect location to enjoy Fisherman's Wharf. Easy stroll to restaurants, attractions and public transportation.Genuine Expedia guest review
"good location to the wharf"
the air bed was the most uncomfortable bed ever!!!!!!Genuine Expedia guest review
"Close to fishermans wharf"
Hotel was convienent for fisherman wharf which is what we wanted. The one thing we found was that the bathroom in the room was small and the layout meant that a large person would have troulbe using it. wifi was good and staff were helpful. Lobby area by lifts needed cleaning but the rest of the hotel was good.Genuine Hotels.com guest review
"Super staff, close to everything but the airport"
3 Day vaca in San Fran, perfect place to stay!!! Hotel was clean, nice, very friendly staff, helpful in every way. Close to all the places we wanted to visit.Genuine Expedia guest review
"Great location / walking distance to most things"
We loved the location and could walk to just about everything we wanted to see. Hotel was very clean and staff very helpful. We would definitely stay there again.Genuine Hotels.com guest review
"Perfect Location on the Wharf"
We had a wonderful stay, one of the highlights of our vacationGenuine Hotels.com guest review
Located smack dab in the middle of the fishermans wharf! Even has a back entrance to the hotel between shops! Muni car stop less than a block away. We will never stay anywhere else! The staff were amazing and very knowledgeable. Great shopping and food just feet away from the back entrance. You will not regret choosing this hotel!!!Genuine Expedia guest review
"Good location but does not meet the standards"
I have stayed at several Radisson Hotels and have had a very comfortable stay. When I booked this Hotel I expected it to meet the standards of a Radisson. The location was great close to all the main attractions. When we checked in the hotel staff was very courteous and friendly and at my request they gave a 2 double bed room. But when we walked to […] our room the elevators were very old and smelly the hallways were dark and narrow. The room was terrible , it was small and very less lighting and since my room was on the 2nd floor it was extremely noisy. The roadside traffic, tourist and foot traffic. We just couldn't rest. The room was warm so we turned the AC on and even that was too noisy. Very outdated. This Radisson needs upgrades. I wouldnt stay at this hotel. Read moreGenuine Expedia guest review
"Very close to Fisherman's Wharf"
Great location and price. Quite a noisy hotel, however.Genuine Hotels.com guest review
"nice hotel and close to beach very pleased"
we had a blast will return in the furture its is a very nice hotel clean and ordialy good staff nice pool and free wifiGenuine Expedia guest review
"Close to Pier 39"
Computers down when we arrived. Front desk manager awesome, took put name for a list to process. Parking Nightmare, could hear conversations / screaming through the walls.Genuine Expedia guest review
Response by Radisson Hotel Fisherman's Wharf Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for the noise you experienced as well as the parking problems. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
The staff was very kind and helpful. The bedding was very comfortable and the room was spacious and clean; however, the sleep number bed did not work. Additionally, I was disappointed that there was no complimentary coffee in the lobby, and the weight machine in the workout room was broken.Genuine Expedia guest review
Was a good stay but a little bit noisy because of the street just outside. Hotel looks worn outGenuine Expedia guest review
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