The staff at the waterfall restaurant were rude and slow so was the staff at the pool the rest of the staff was good, our room safe never worked they went twice to try and fix it but did not the did not have a spare oneGenuine Expedia guest review
"Great overall experience"
Even though they couldn't give us our room before 3pm (they were 98% booked) they upgraded us and gave us an amazing room for our family. Service, food and infrastructure were impeccable.Genuine Hotels.com guest review
"Nice but expensive"
Overall I had a good experience, and I would recommend the hotel, but several things prevented me from giving it 5 stars. 1. There was not hot water in one of the sinks in the bathroom. Not a problem since I was traveling alone and there was a second sink. 2. One time the bathtub was not cleaned. Totally unacceptable at any hotel. 3. Website said self-parking […] was available; but it was all valet. 4. Pro Shop incorrectly placed a $40 charge on my account; I didn't notice until I got back home. 5. Cascata Grill closes at 10PM! No place for a late snack and drink. On the plus side, the rooms were nice, the view of the golf course was fabulous, the staff were very friendly, and the caddy on the golf course was great. Read moreGenuine Expedia guest review
Lovely looking hotel but unfortunately they don't seem to have enough staff to deal with the no if guests.Genuine Hotels.com guest review
"Excellent for shoppers and golfers"
You can return again and again and it's always superb. The rooms, the staff and the location are outstanding!Genuine Expedia guest review
"Great place to stay."
Went for Thanksgiving. Excellent buffet. Excellent service. One issue.....they tacked on a 23% non-negotiable gratuity.Genuine Hotels.com guest review
"Not a 5 star resort"
My benchmark for a 5 star resort would be something like the Wynn/Encore. In this hotel the valet service leaves much to be desired -- if they would only let you stop your vehicle before they begin asking foolish questions like "are you going to the restaurant or are you staying here?" the will be on track to better service. The hotel has a nice gym […] and if you stay at the Jasmine building on a high floor with a good view you can enjoy your balcony. But for service I received?; first I asked for a quiet room, instead I was put in a noisy building. That was resolved then the safe did not work in the new room. After that was fixed I was pretty much OK for the rest of my stay until checkout. First they put charges for another guest on my account and slipped the bill under my door on the day of checkout. I tried calling the front desk but to no avail-- they keep you on hold till the line cuts you off. After several calls to the operator I finally get to talk to someone who could not explain why I was being charged for services to another customer. other than saying "We taken care of it". Their menu after 11pm is very limited and distasteful for someone loosing 3hrs coming from the West Coast. When I stay at the Wynn/Encore they have a robust menu 24hrs a day> Want lobster in your room for breakfast? no problem! Want breakfast at 3pm no problem! But at the Turnberry the menu after 11pm was as less impressive as the full menu when compared to 5 star resorts like Wynn/Encore Read moreGenuine Hotels.com guest review
"Outstanding as always"
We continue to visiti the Turnberry since many years ago. The rooms are refurbished and the service is impeccable. We will return and recommend this hotel to everyone!Genuine Expedia guest review
"Nice but definitely not a 5 star resort"
Pleasing to the eye and very conveniently located off the highway and next to Aventura mall. In room movies were all blurry and distorted but they did remove both charges. Front desk was pleasant but uninspiring. Resort Fee provides complimentary use of spa/fitness center. Gym is excellent however...spa usage is limited to the 3rd floor which is a joke..basically […] justa locker room and steam room and NOTHING else..no spa feeling whatsoever. Lobby bar was manned by a grumpy old guy who barely noticed us and never offered nuts even though they were there. Also a complimentary beer tasting was supposed to be from 4pm to 6PM on Saturdays but he had nothing laid out at all for the patrons until we pushed the issue and he reluctantly complied. Read moreGenuine Hotels.com guest review
"Shopping in comfort"
overnight parking is expensive at $30 plus tax plus tips. The additional resort fee of $20 per day was not mentioned at the time of booking. Otherwise the environment of the hotel is very pleasant ,well maintained and the staff at all levels are courteous , knowledgable and helpful.Genuine Expedia guest review
"PERFET GETAWAY,AT LIST FOR 5 DAYS!!!"
WE KNOW THE HOTEL SINCE YEARS AGO,AND EVERY VISIT WE FIND IT BETTER AND BETTER,EVERTHING IS PERFECT,IT IS FIVE STARS!!!Genuine Expedia guest review
"Nice hotel but too many additional fees."
The hotel was nice, but for being the type of hotel/resort it is there were a few things that did not please. We were in room 3529 in the Hibiscus sector. The wall by where the bathroom door was had a hole also the ceiling had water damage, clearly due to the rain. The carpeting of the halls had stains in them. The cleaning of the bathrooms was ok, […] the maid service was not customer oriented they were cranky or just rude. I was not impressed with the hotel. It´s nice but they charge a resort fee of approx. 20 bucks a night, room county tax fee of 6% and room state tax fee of 7%, valet or non valet parking fee of 30 bucks a night. Too many additional fees I found were ridiculous. Also consider that you have to tip valet, or anyone that basically works there for that matter. Have stayed at better places with less additional fees. Read moreGenuine Expedia guest review
"nice weekend retreat"
Great location for golf and shopping, 1 bedroom suite was perfect size.Genuine Expedia guest review
Food is okbut it use to be better. Nothing especial to recomendGenuine Expedia guest review
The hotel provided a wheelchair for us during our stay, after a hospital stay by my husband. The service was amazing. Every time we needed assistance to get from our room to the restaurant for breakfast and dinner we were cheerfully assisted. The food was excellent and the grounds were beautiful.Genuine Hotels.com guest review
My hotel experience was very nice. The staff there is very courteous and helpful. When I had a problem with my room not being cleaned they came immediately and took care of it as well as checked afterwards to make sure it was done according to my satisfaction. I loved both pools one was more laid back and quite while the other one had more activity […] going on so you had the option of which one you wanted to be in. I had a lovely view of the golf course which the golf grounds were very manicured and kept looking good at all times. I used the gym which I enjoyed being able to work out along with offering classes if you choose to join in for one of the classes offered was nice also. I don't have nothing negative to say about my experience. I would definetly stay there again. Read moreGenuine Expedia guest review
My stay was very good, this is my second stay at your hotel, however my only critcism was the fan in the A/C in the room which was shutting on and off which was disturbing especially late nights. Other then that my stay was fine and I would definately stay at your hotel again and also recommend your hotel to my friends. Thanks again and I hope to see […] you guys soon. Read moreGenuine Hotels.com guest review
"Great hotel one rotten apple"
The hotel and service are outstaning. Been here a lot but in this one ocasion ran into a very discortious front desk attendant. Her name is Valeria, she is the only reason that makes me not give a 5 to the hotel. If the management wants details I'd be happy to disclose them.Genuine Expedia guest review
Best resort ever , been my vacation nest in South Florida for the past 15 years. Way to go , from the minute you arrive they make you feel like a milion dollars!!!!!!!!! King style resort. 6 STARSSSSSSSGenuine Expedia guest review
Staff was wonderful!!! I felt service was very slow - especially room requests for ice!! Glasses and coffee mugs were never replaced, if we carried down to the pool or out of the room, it was never substituted. The coffee set up was awful. No stirrers after the first use of the plastic package that was there. No spoons. I felt that the coffee bar area […] was never cleaned. The lighting in the room was dim at best, part of it was in darkness. I am never this critical, but I felt some things need improving. Read moreGenuine Hotels.com guest review
"A very disappointing experience"
I have been comming at the hotel two times a year for the last 10 years, and the standart is falling drastick. The personel at check in is Unfriendly. The deck-chair at the pool is brocken, the poolmattres is worn down and the towels has big holes. It was a very sad experience of what use to be a fantastisk hotel with a very high standart and high […] service. Read moreGenuine Expedia guest review
"good for family vacation."
Turnberry isle hotel was so great for family vacation. My kids enjoyed a lot on the private beach and huge hotel pool with slider. Only one thing was bad service. On the first night, we had our dinner at their fancy steak restaurant in the hotel, and my husband signed on the check. The hotel was booked on my name with my credit card, so it seems like […] they needed to know my husband's credit card number. Then they called our room to leave their message about it around 3 AM!! The room phone started alarming to let us know to have their message on it in the dark room. All our family got up with the sound of alarm at 3 AM ! I can't believe that. Don't they know that the alarming will be started after they left any message on the phone?? Please don't let us wake up at 3 am. My husband couldn't sleep any more after that. Other things were great services. The restaurant waiter was so friendly and nice to us. It was easy to access to the shopping mall with their free shuttle. The private beach was fantastic. We loved it. We will come back to stay some day again. Read moreGenuine Hotels.com guest review
"Nice looking hotel but with poor services."
The place is big and looks good. The rate is a little bit pricy. My expectations are high but some of the staff members are lousy and not true to their words. Me and my familyI arrived earlier than the check in time with all our luggages because we came from a cruise. They have no available room yet (which I totally understand). They cannot take our […] luggages neither. The staff promised to accomodate us earlier and promised to call us before check in time but they never did. We were offerred a meal discount, probably to cover up the mistake and to ease our disappointmens, but i don't think it helped solve the problem. Staff don't offer help even if they see a guest carrying more luggages. Some of them does not know how to greet the guest in the hallway/lobby. All of these gave us a second thought, was this because we don't look rich, or we rented the cheapest room, or the hotel service is really poor. Read moreGenuine Expedia guest review
"a dollar a min"
wait 30 min for my car and had to pay $30 a day for parkingGenuine Expedia guest review
Excellent!Genuine Hotels.com guest review
Nice Hotel located about a mile from the beach.. Although shuttle transportation to their private beach, shutting it down too early (5:30 pm). Main pool with lazy river the same. And no jaccuzzi by the pool. Nice golf course within property and nice restaurants too...Genuine Expedia guest review
Hotel was beautiful! Staff was very friendly and helpful!! Everything was very clean.Genuine Expedia guest review
I chose my roon with a good overview, they went with me to show me two rooms and I chose the better which I liked.Genuine Expedia guest review
very nice hotel. resort charge that is nos disclosed. its $20 per day which is fair if you use the facilities and free shuttle to aventura mall but expensive if you don´tGenuine Expedia guest review
I don't think I could write one bad thing about this hotel, it was incredible the beds were to die for , the staff was beyond friendly, and the bourbon steak restaurant was the best meal I ever ate! Not to mention the fitness center was basically a better gym than I am currently signed up to. And the pool area is amazing, 3 different pool options and […] one being located on the beach ... There seriously isn't one bad thing about this hotel it had everything and more!! Read moreGenuine Hotels.com guest review
It was my mine and my husbands 2 yr wedding anniversary. The staff at Turnberry Isle were VERY nice, helpful & always somewhere to be found. A lot of places you have to track someone down or call the front counter if you have an issue. My husband and I want to go back in the future and stay longer! Super friendly people and we WILL be going back. I […] HIGHLY recommend Turnberry Isle to families, or couples who just want a nice vacation. Thank You to everyone at Turnberry, You made my first experience in Florida very...well, Amazing! Thanks Again! Glidewells Read moreGenuine Expedia guest review
I like very much the Turnberry Isle Miami. I recomendationGenuine Expedia guest review
"A total steal"
Great place for a very reasonable price. Probably need a car if you're planning on so beach, but otherwise couldn't ask for better. Private beach is better than anything down at south beach. they upgraded our room free of charge. the pool is amazing, the service impeccable. Looking forward to coming back!Genuine Hotels.com guest review
"Awesome experience, phenomenal customer service"
We had a fantastic stay at the Turnberry Isles. Even though it was a holiday weekend, the resort never felt overly crowded and there always seemed to be someone around to help when we needed something. The family pool is awesome for kids (and parents!), golf and tennis were great and the food was good (Bourbon Steak was great!). All of the staff were […] super friendly, helpful and accommodating. One of the best hotels we've stayed at in terms of customer service. My only complaint would be that the food, especially at the pool, is ridiculously overpriced ($17 for an individual pizza!) and not as good as it could be. The brunch at Cascata Grille was fantastic! Read moreGenuine Expedia guest review
The hotel is nice. For the money spent I didn't feel welcome. It was very highly rated and it can't compare to the Ritz.Genuine Hotels.com guest review
"Classy, Luxury Stay with Professional Staff"
Turnberry Isle is a very classy property that you can relax in luxury. The golf course is beautiful. Lovely beach front property that is only a short Turnberry shuttle ride away that is enjoyable.The Bourbon Steak restaurant is very high quality. The staff at the hotel is first class. Special thanks to the manager, Jason, who was very professional and […] accommodating to us during our stay. Read moreGenuine Expedia guest review
"Turnberry isle Miami."
Great hotel!!only downfall the food & drinks are very expensive!!the rooms are great!! Very spacious..Genuine Expedia guest review
"Surpraised for a high cost hotel"
I stayed in the hotel in other times before and everithing always was excellente. During my last stayed I had a very disappointing experience. I booked a room with two beds (4 people occupancy), but the Turnberry Hotel give us a room with one bed and a sofa. I urged for the room booked and nobody resolve nothing, the front desk assistant couldn´t do […] nothing. Next day we were playing Golf all day, when we arrived the room at 5 pm, the room was not cleaned and I need to claim for the clean. I think it´s a bad experienced for a high cost hotel. Read moreGenuine Expedia guest review
"A must stay in Miami"
Superb hotel. First class accommodation. Very friendly staff. Good food. Great place for kids. Enjoy the pool, lazy river, private beach. Parking is 30$ per night but worth it. Did not try the spa but reviews were good. Best part the staff, they were extremely friendly.Genuine Expedia guest review
"Great Family Resort"
My family visits South Florida several times a year and we always stay at this hotel. We have two young children, and we joke that this hotel is our place in South Florida. My husband loves to golf, and the kids and I love the pool area. Its a resort with waterfalls, slides, lazy river, beach entry pool and kids pool. Needless to say, its hard to get […] the kids to leave the place. Its not on the beach but they do have a shuttle that takes you to their private beach. The staff is awesome, and customer service is excellent. Its very kid friendly. The location is ideal. Although its in Miami, its centrally located between South Beach and Ft Lauderdale. Its located in a great condo community and adjacent to one of the best malls in Florida for those who love to shop. Great spa and kids programs as well! Highly recommend deluxe suite for families. Read moreGenuine Expedia guest review
"pricey, but nice"
this hotel is in a good location in north miami for shopping, golf and tennis. excellent pool area and nice grouds. the breakfast was superb. the rooms are very big, but not particularly well-designed. sort of like a luxury version of a best western. contrary to the pictures, it is not on the beach but i believe there is a shuttle. never saw it. the […] spa is great and there is a running track outside the property. free wifi is appreciated but 30usd a night to park os stupid expensive. we also were promised a 50usd resort credit which managed to not be credited. my guests loved the bourbon street restaurant. i personally thought it was average food and overpriced, but as a whole was a nice evening there. they do add. 18 percent tip everywhere. again, this is a bit of a flashy place and it was a nice stay if you are not budgeting Read moreGenuine Hotels.com guest review
"Turnberry Isle, an oasis of luxury and service"
Stayed here with my wife, 3 kids ages 8,6, and 4, and retired parents. What a wonderful place. Service was outstanding everywhere from the valet, front desk, room service and pool staff. Kids loved the heated pool with waterslide and lazy river. We enjoyed the very comfortable pool furniture and great poolside service. Rooms are quite large and had […] very comfortable beds. We did not head to the "beach club," but heard from other guests how great it was. Will make sure to stay here in the future. Read moreGenuine Hotels.com guest review
Our stay at this resort was fantastic. The only downside was the cost of parking. Fine example of what customer service should be. Can't to visit again!Genuine Hotels.com guest review
"Less than luxury"
The tub was dirty. My wife would not use it. The shower temp control was broken so we could not change water temp. Outside hallway liter and dead leaves. Should have stayed at courtyard.Genuine Expedia guest review
"Overall great stay,but not on the beach!"
My husband and I stayed there in early Feb '12 on a vacation, not a conference. The grounds and pools are gorgeous; our room overlooked the golf course, was spacious, well appointed and comfortable. We ate at the laguna grill--nothing special, at Cascata--the outdoor seating with the waterfall overlooking the golf course was unexpectedly beautiful. […] Bourbon Steak is one of the most impressive restaurants I have ever been in. Be ready to pay, but we found the whole experience memorable. In room dining was timely and tasty as well. We had a great work out at the fitness center--its huge, and we had very good treatments at the spa. We thoroughly enjoyed the tennis center too--great drills and pros if you're a tennis fan. Overall, we enjoyed our time there. My one drawback was that I didn't know it was not on the beach!! The Beach club is a 10-min shuttle ride away. That was disappointing. The crowd overall is an older one, and it seems like it leans toward conferences a bit. But a good bet overall nonetheless. Read moreGenuine Expedia guest review
I have stayed at quite a lot of hotels and therefore I can honestly say that this hotel was above and beyond what I expected. The hotel staff is very well trained and prepared to do there best to make your stay an excellent one. Would recommend it for business people, famiies and couples. Would very likely stay there again when I'm in the area.Genuine Expedia guest review
"Great Long Weekend!!!!"
Went for my husband's birthday weekend! Had a Great time!!!!! Really could not have picked a better spot for a long weekend. Service, Staff & Room was really the best!!! We are going back for sure!!!!!!!!!!!!Genuine Expedia guest review
"FIRST CLASS PROPERTY INDIFFERENT MGR"
THE STEAK HOUSE WAS A MAJOR DISAPPOINTMENT.MY STEAK WAS SUBSTANDARD.WHEN I MENTIONED THAT TO THE MANAGER HE AGREEDED AND QUESTIONED WHY I ATE IT.WHEN I CONTINUED TO QUESTIOM HIM HE GAVE ME HIS CARD.AT CHECK OUT I TOLD THEM WHAT WENT ON AND THEY REFUNDED THE PRICE OF MY MEAL.WHILE GRATEFUL MAKES ME WONDER WHAT THE PURPOSE IS FOR THE REST.MGR.Genuine Hotels.com guest review
We were tourists from Moscow, Russia, who did long travel to stay 10 nights for our vacations in Miami. Despite I was quite snobby and always looking for high standards, I found this hotel excellent, to be rated as 5star's, from many points. Very nice designed buildings with substantial green territory with golf courses, waterfalls, lakes and two water […] pools even with lazy river. The rooms were spacious and the king bed was specially created for laziness and comfort. Beach club with highly friendly personal worth many good words for its facilities and service. The location was five minutes from famous Aventura Mall, where as Turnberry guests, we got exclusive 15% discount. Food at Bourbon Steak House was superb. The only improvement to be done to add some choice in the restaurant with original food like Asian or South American kitchen. I would definitely recommend this hotel to my friends. Read moreGenuine Expedia guest review
We had lunch on th beach and were attacked [literally] by seaguls. The server knew that the birds went beserk this time of year and YET no one said anything to us. My wife got so scared he lunch fell to the ground and into the sand. They should have said something to us...because they knew about the issue. We could have gone up to the beachside rest […] to eat had they warned us...we wasted $30.00 Read moreGenuine Expedia guest review
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