"Horton Grand is truly Grand"
Hotel is located in a great part of town. A few blocks from the trolley, the Convention Center, lovely lobby, free Wi-Fi, and many more great things. There are loads of restaurants in the immediate area, no need for a car. I would recommend this hotel for any length of stay.Genuine Expedia guest review
"Great central location in Gasslamp!"
I decided to attend a conference at the last minute and all the major hotels were already booked. I am glad they were and I found the Horton Grand. Unlike the modern hotels, this one has lot's of charm and character. I felt like I walked back in time or was somewhere in New Orleans or San Francisco. Very Victorian and cozy (rooms are not large but very […] comfortable). If you are looking for a hotel with a pool or club inside, you won't find them here but they do have a small restaurant that is open for breakfast and lunch that also offers room service (but only until 2pm). Being in the center of Gaslamp has it's pros and cons...Pros: you are walking distance to everything, including the Convention Center, clubs and great restaurants. Con's: lot's of partying Thursday thru Saturday nights so be prepared for rowdy neighbors and noise from the street (again, think Bourbon Street in New Orleans) but I think that is the charm of the hotel and Gaslamp. If you want quiet, book Sunday thru Wednesday or bring ear plugs. Read moreGenuine Expedia guest review
"A Nice Bit of History"
After an initial hiccup with the expedia reservation, the late night clerk found us a nice room; so nice, in fact, we decided to extend our stay from 2 to 5 nights. Valet parking is 'in and out' and is priced the same as a single-use, cramped lot a block away. Very quick access to area sights, a quick walk to the nearby gigantic mall, and several restaurants […] within a block with a nice variety of choices. Read moreGenuine Expedia guest review
"Close to the Gaslamp Quarter"
The hotel was great! The decor was so beautiful and old fashioned. I loved that you could eat in the center courtyard. The neighborhood is very nice, and it definitely gets hopping at night time. If you do stay in a room facing the street, it can be quite noisy at night, especially if you're right near Fluxx (a club next door). Everyone was very fr […] iendly. Read moreGenuine Hotels.com guest review
"Almost but Not Quite"
We arrived and had to double park in the street because of inadequate staffing. The room was very nice, although the fireplace at the foot of the bed and blocked from any view. But they really fell apart at checkout. One clerk, the entire hotel checking out or so it seemed), and one valet. Worse, no one managing the valet line. Fifteen or so people […] standing around with bags wondering who was next. Lengthy delay, the desk clerk got very snotty, and the valet got angry with people. For lack of staffing one position, the valet, they left a lot of people with a bad taste in their mouths. I would not recommend this hotel. And the bathroom shower and tub had not been upgraded. Three stars is out of respect for them having refurbished a classic place. Read moreGenuine Hotels.com guest review
Response by The Horton Grand Hotel Hello John, we appreciate your time taken to write a review. Our operations team has thoroughly read through and discussed your thoughts. We are very appreciative for your insights and addressed how to much better handle a check out rush. Further, we very much apologize for your inconvenience and for the very inappropriate staff interactions. We hope you and others will accept our apologies and give us another opportunity to best serve you.
"Downtown in the Gaslamp, what more could you want?"
The hotel was fantastic, but the night club 'Fluxx' right next to the hotel, can cause some sleep deprivation. Be prepared to not get to sleep until 2a at the earliest. Despite the signs on the outside of 'Fluxx' asking people to be respectful of noise, it's a bunch of drunk people...so that clientele won't exactly heed the notice on the signs. Other […] than those revelers, the stay was fantastic. Read moreGenuine Hotels.com guest review
It would go a long way if this hotel could provide some kind of discount with parking. Parking in this area is at a premium and very expensiveGenuine Hotels.com guest review
"Great location and good service"
The only thing is that it is a little bit noisy at nigth if your room is on the corner of island and 4 th street (Yhere is a night club acroos the street). The personnel were quick to change my room on my request.Genuine Hotels.com guest review
"Charming Historic Hotel"
Charming building and room with bay windows. Close to everything in Gaslamp and East Village at a phenomenal price. No need to rent a car and pay for parking. Paula at the front desk is friendly and helpful. Recommended this place to my family and plan to stay there every time I visit downtown San Diego.Genuine Hotels.com guest review
Response by The Horton Grand Hotel We are grateful for your recent review and staying at our hotel. Glad you think very well of our price value relationship. We will pass along your kind remarks about Paula to her, and thank you for them. Thank you very much for your recommendation and looking forward to seeing you again on your next visit to San Diego.
"Great Place, Great Staff"
Was in town for one night and needed to be in the Gaslamp. Affordable hotel with unique/antique look. Arrived Saturday morning and was expecting to not be able to check in as it was way too early but the friendly staff were extremely accommodating and were able to check me in early! Very pleased with the hospitality and my room/stay. Definitely a place […] I would return to. Read moreGenuine Expedia guest review
"$25.00 A Day to Park Your Car"
The rooms vary and so do the prices. The downtown San Diego area is not what it used to be. Lots of young drunk people partying on a Saturday night (we stayed on Saturday night..lol). The fact that they want to valet your car for 25.00 a day in addition to the room rate is insane. It should be free. And there is metered street parking and free overnight […] street parking on weekends. They also had booked some kind of wedding or kids party in the adjoining room next to the check in desk and it was so loud you had to yell to talk to the people behind the front desk. Our short stay was not pleasant and I would never tell anyone to stay there. Read moreGenuine Hotels.com guest review
Response by The Horton Grand Hotel Greetings J.C., thank you for taking time to write a review. We keep our room rates value oriented as most do not valet park a car with us. For those who do, we recently conducted a survey and learned our rate is lower than 80% of hotels in the Gaslamp and Downtown areas. There is convenient metered parking, when available. For your information, if meter expires the fine is relatively very expensive. We infrequently book events in the area near the front desk, and sincerely apologize for the communication challenge. Please reconsider staying with us so that we may have another opportunity to meet or exceed your expectations.
Great hotel. Fix toilet in room 443. Slow flush.Genuine Hotels.com guest review
This was my wife and I first stay at The Horton. I have to say it was a great experience. We loved the look of the hotel and decor. The staff was great from the minute we arrived.Genuine Expedia guest review
"Great Location - Clean hotel"
I would stay there again. Was happy with the hotel and the location.Genuine Expedia guest review
Great staff and service. Thanks.Genuine Hotels.com guest review
"Great location and atmosphere"
The hotel was great, wouldn't have any hesitations staying their again. While they said valet parking was limited, we didn't have any issues. Even if we did there's a lot 1/2 a block away. Great nightlife a block away but once your back at the hotel you couldn't tell (no noise etc).Genuine Hotels.com guest review
Response by The Horton Grand Hotel Greetings Mike, we are grateful for your recent review. So glad to hear you would consider returning to our hotel. Thank you very much for staying with us.
"Nice convenient hotel."
Stayed 4 nights in July. Nice hotel. I loved the balcony where I had coffee every morning and night. Very convenient to the convention center and 5th street. The room was very nice and the bed was great. The bathroom showed a little wear and tear and could have easily been fixed. I would recommend it and stay again. It is a great value!Genuine Expedia guest review
Response by The Horton Grand Hotel Thank you for writing and submitting a review of our Gaslamp District hotel. We are pleased you determined us to be a great value. Thank you for staying with us and hope you will return soon. We have passed along your comment about the bathroom to our operations team. We are sorry for this and regret our overlooking this necessary action item.
"Close to the bay area, great places to eat."
We found the decor beautiful, restful and welcoming. The staff were great. The room was clean and the whole hotel made us feel that we were staying in one of the great Victorian Houses of that era! Choose the Grand Horton on your next trip....it is absolutely quaint and beautiful.Genuine Hotels.com guest review
Close to Gaslamp area and to Petco park. Also very pleasant and quiet surroundingsGenuine Expedia guest review
"Historic hotel in great location"
Well kept historic hotel on a quiet street in the middle of the Gaslamp district. Would definitely stay here again!Genuine Hotels.com guest review
"Beautiful rooms The Gas Lamp district is fun"
Beautiful rooms, I want to stay there again in Oct. The Gas Lamp district so is fun In the heart of the fun in the Gas Lamp district. Mr T, the bouncer/ doorman at Dicks last Resort was so much fun.Genuine Expedia guest review
The location is very good for anyone wanting eat, catch a ball game or go to the zoo. It is also very close to two trolly stations. This make old town very accessible. The room was very small and the walls are very thin. There were only two electrical plugs in the room, one in the bathroom and one by the bed. This was a bit of an issue for two people […] with cell phones that needed charged, a tablet and a laptop. We also found it odd that we reserved our room over 2 months in advance to our stay and yet we very placed in a undesirable location, by the dumpster on the first floor, in a room that appeared smaller than our neighbors. The valet fee was a mild annoyance, particualry since we only dropped the car off upon arrival and picked it up when we left. If u don't mind a small room and value location above all, this is the right hotel for u. If u want a little more luxury, privacy and space, I would go elsewhere. Read moreGenuine Expedia guest review
Response by The Horton Grand Hotel Thank you for taking your valuable time to submit a review of our hotel. We are fortunate to have a very convenient location. We appreciate your bringing to our attention a need to add electrical plugs in the room where you stayed. We have advised our maintenance team to locate the room and resolve this issue. Having booked your room over two months in advance we should have assigned you a different room, and apologize to you. We hope you will give us another opportunity to meet your expectations.
The hotel has a lot of charm, the location is great!! The fireplace in the room is a nice romantic touch. The staff was not so nice, the guy that checked us in was super rude, not so much to us but other guests asking him questions. He was short and sarcastic. Another thing was the parking, it's valet only, so we parked in a garage near by and it was […] perfect! Read moreGenuine Expedia guest review
Response by The Horton Grand Hotel We appreciate your taking time to submit a review of our hotel. Glad you found us to have a lot of charm and location to your liking. Every room and grand suite have gas fireplaces. We very sincerely apologize for the very unacceptable service provided at the front desk. A coaching session has taken place. We would appreciate you giving us another opportunity to provide service to your and our expectations.
"Beautiful old hotel with history"
My business partner arrived ahead of me, so he got the better balcony room on the 4th floor facing the courtyard, but though mine was smaller, it was cute and charming with antique furnishings (even the toilet) and a lovely fireplace. The large bed was very comfortable, but my room was on the 2nd floor, just above the dumpster, so when the city arrived […] to pick it up at 5:30am, it was loud and left a horrible stench for a brief time, and I heard creaking above me from someone walking on the old floorboards. And while I had blackout drapes, they were fixed on the door and window, so I couldn't pull them completely shut, leaving a large gap where morning sunlight seeped in. I'm sensitive to light and sound, so this made my night rather short. The surrounding neighborhood is the Gaslamp which is fun and quirky and can be loud, but I wasn't bothered. Best of all was the hotel was a short 5-minute walk to the Convention Center and Marriott Marquis for my event and about 1/2 the cost of staying at the Marriott. Breakfast was reasonable and tasty, especially in the courtyard. If you stay, definitely ask for a courtyard room on the top floor! Read moreGenuine Hotels.com guest review
"Met all expectations"
The hotel was perfectly located to all of our activities, Petco Park, Old Town Trolley stop, and Gaslight district. The hotel was relaxing and well managed. The restaurant was very good and the help was extremely friendly. Highly recommend if you want something different from the standard hotel/motel experience.Genuine Hotels.com guest review
"Good location, charming"
Felt like something right out of the French Quarter in New Orleans, other than the bathroom fan randomly kicking on my stay was perfectly pleasant.Genuine Expedia guest review
The bathroom was AWFUL!!! The tub didn't drain. The showerhead was too low (& I'm only 5' 3"), the shelf above the sink was broken & tilted so everything slid off it, the "quaint" toilet was noisy, slow, and unsanitary. No room service after 2 in the afternoon. The place seemed overpriced. I don't think I'll stay there again, even though the location […] worked for my purposes. Read moreGenuine Hotels.com guest review
In a great location to the gaslamp district! Other than that, very old fashioned feel throughout the hotel. Our room was very cramped and walls were paper thin.Genuine Hotels.com guest review
Unexpected parking fee.Genuine Hotels.com guest review
"Nice hotel in the middle of all the action"
Went for a birthday part six blocks away. Party was great but when back at the hotel had a blast watching all the goings on on a Saturday night. Had a blast BUT the $25 parking fee at the hotel was ridiculous. Really no value in saving on website when hotel charges such high parking for guestsGenuine Expedia guest review
"In the gas lamp district"
The atmosphere of the hotel is great as is the location but the staff was a bit disappointing. I expected better customer service.Genuine Expedia guest review
It was an absolutely stunning hotel that created wonderful memories for both me and my boyfriendGenuine Hotels.com guest review
"Gaslamp District not for those trying to rest!"
The hotel is beautiful and charming. However, it is located across the street from the number one club 3 years running. If you are trying to get any rest...forget it! Also, the hotel hosted a birthday party in their bar and allowed this party to go on well past mid-night! I always though hotels required quiet after 9 or 10pm! Lesson learned ... do not […] stay any where near the Gaslamp District if you are not a clubber and you are trying to get away for some peace and quiet...ain't gonna happen here! Read moreGenuine Hotels.com guest review
"Nice historic hotel close to night life"
Beautiful Historic hotel. Right next to all the night life the gaslampdistrict has to offer.Genuine Expedia guest review
Response by The Horton Grand Hotel Thank you very much for staying with us. And, we appreciate your submitting a review. We hope you come visit us again soon.
"In the heart of the Gaslamp"
Super cute old hotel with great architecture in the Gaslamp district. All the he details and furnishings are what made the experience great. Comfortable bed, excellent service.Genuine Hotels.com guest review
"Great Central Location"
This hotel is in a great location for seeing all the sights of San Diego with plenty of nightlife action steps from the door. The Gaslamp Quarter is rocking every night, lots of bars and restaurants and shops within easy walking distance. Only a short drive to all San Diego has to offer. Even with all the raucus revelry outside we heard none of it from […] our room which was small but adequate. Staff was very friendly and helpful. Nice old hotel that's been refurbished. It was a great home base for excursions to the park, Del Mar racetrack, golf, the Midway Museum, Old Towne, you name it. The valet parking of $25 a night seemed a little steep but once we spent a few hours trying to find a place to park we decided it was just the easiest way to go. And they were very good about getting our car quickly any time of day. Read moreGenuine Hotels.com guest review
"great location, terrible beds, very little staff"
The mattress was so terrible that i had to sleep on the floor, I talked about this in the reception but they simply did not care, the customer service is non existent.Genuine Expedia guest review
Response by The Horton Grand Hotel We are thankful for your review. We very much apologize for the condition of the mattress and your solution to it. Further, we are very dismayed in our very inappropriate reaction and non solution at our reception desk. We should have offered to move you to another room with our apologies.
"Good for a night's stay"
This hotel is a great place for a night's stay. You get what you pay. Would stay again.Genuine Hotels.com guest review
I noticed in previous reviews that customer service was an issue and hotel mgmt responded with they would be working on it but obvioulsy has not been done yet. The valet was not a very helpful or friendly person, and the lady who was at the desk on the day we came in was not very friendly either. After standing there for about 5 minutes waiting for […] her to get off the phone (she barely acknowledged I was there waiting to talk to her), I tried to do an early check in, not expecting to get a key to a room just getting the paperwork done so we would only have to pick up a key when we came back from the zoo. The lady kept saying there were no rooms available, and would not listen when I said I understood we would not get a key I just wanted to get the check-in process done when it wasn't busy. She acted like I was asking for something that was not doable. The funny thing is when I was downstairs the next morning the same clerk was behind the desk and greeted some new guests very nicely and then proceded to ask if they wanted to an early check-in so all they would have to do later in the day is pick up the key!! Cleaning staff was very pleasant and did a wonderful job on our room. I thought the hotel was really great and the location superb. I would come back here. Read moreGenuine Hotels.com guest review
Response by The Horton Grand Hotel We appreciate your taking time to write a review. We are working hard on delivering consistantly our hospitable services to all guests. Please accept our apologies for your experience with our valet parker and desk agent. Our operations team has reviewed your comments and constructively discussed with our associates. Very pleased you will return.
The hotel was charming, clean, friendly staff and 3 blocks away from the Gaslamp Quarter. I call this stumbling distance if you know what I mean. The rooms is a Victorian style with a chain old fashion toilet, so charming. The bar at the hotel closes at 10pm for those who are not bar hoping at the Gaslamp Quarter. Valet parking was available at a better […] rate than the other nearby hotels. It's also close to the Seaport Village another great attraction. I would highly recommend this hotel, it's really a great place to stay while in the heart of San Diego. Read moreGenuine Hotels.com guest review
Response by The Horton Grand Hotel We thank you for staying with us and your kind and insightful comments. We look forward to your return visit.
I was very pleased with this hotel. The location was perfect! The room was a little on the small side but was very very nice. The king size bed was extremely comfortable as well. It was too hot to even think about the fire place but will definitely be back in the winter months. The one negative thing I could say would be having to pay the 25 dollar […] valley parking fee. Other than that I was very happy and will use this hotel on the future! Read moreGenuine Hotels.com guest review
Response by The Horton Grand Hotel Greetings Julie. We appreciate your thoughts very much. Thank you for staying with us. Our valet parking rates are very competative with area hotels, most times being lower. We look forward to your return this winter.
"Convenient location to many restuarants"
Enjoyed my stay very much; very romantic; close to many other places to go.Genuine Hotels.com guest review
"Historic Hotel in a Prime Location"
The Horton Grand is located in the Gaslamp District and has everything you need in walking distance. We walked around and read menus to decide where we would dine each evening and breakfast the following morning. The Ghirardelli chocolate shop and Seaport Village were both big draws for us and took minutes to reach on foot. The hotel room was clean, […] with a nice view of the street and the balconies. My only complaint is the squeakiness of the floors from the room above, which I found to be more disruptive than the noise from the street on a Saturday night. I will definitely request top floor only if I book this hotel again. Read moreGenuine Hotels.com guest review
Good hotel! The location was tops, and it was fun to stay in something a bit older. Staff was friendly and competent, with the exception of the night deskman, who was extremely rude.Genuine Hotels.com guest review
Response by The Horton Grand Hotel Greetings Russ. Glad you found our property to be fun. We apologize for the very inappropriate night desk agent. We have discussed your review with him and provided him with coaching. We hope you will return and give us another opportunity to accommodate you.
Nice older hotel in a great location. It was clean and friendly.Genuine Hotels.com guest review
Absolutely a first rate hotel. Friendly employees that acted like they were genuinely glad we were there. Nice room and furnishings with a quaint feeling. We were there for a couple of baseball games and we were walking distance to the ballpark and many fine restaurants and bars. we will be back again.Genuine Hotels.com guest review
"History and Convenience"
Loved the location and ambience of the Horton Grand. Huge room with a working fireplace and antique furnishings. Great location near convention centers and Petco Park, as well as the Gaslamp districts restaurants and shopping. A winner!Genuine Hotels.com guest review
"Gas Lamp District scene"
The location in the heart of the Gas Lamp District is great, hotel needs to be updated. The water pressure in he shower was horrible.Genuine Expedia guest review
"Hotel across from the "in"night spot"
Arriving very late, after many travel snafus, we were greeted by a desk clerk at midnight who said "I have a few things to see to..." After a ten minute wait in the reception area he returned and finally checked us in to our room. Room was Ok. Not great. Next day, asking a different desk clerk about tickets to a Padres baseball game, we were greeted […] with a sneer and "I wouldn't know about that". On the plus side the maids and the bartender in the hotel bar were quite nice. Read moreGenuine Expedia guest review
Response by The Horton Grand Hotel We sincerely appreciate your thoughts about your experience at our hotel. We are very disappointed and sincerely apologize to you. Our operations team has reviews your thoughts for corrective action to be taken. We hope you will return and your expectations at least met.
"Disappointing hotel - good location"
I think this hotel has a higher rating than it deserves. It's a rundown old hotel that needs a renovation and clean-up (except for the beautiful courtyard). It could pass as "quaint" if it had delivered in other areas but, alas, it did not. The staff was unpleasant. - A few really nice staff members, but a few were outwardly rude and hostile. When […] I asked for an extra blanket, I was told it would be a $15 fee. Our room wasn't cleaned while we were there. This wouldn't have been much of a problem, but by the 2nd day our little trash cans were really over-flowing. It was a least a 15 minute wait every time we dropped off or picked up the car with valet parking. The valets were very nice and obviously hard-working, but I think they were just under-staffed. We could hear every step the people above us took, and we could hear the TVs from the rooms next store. It made sleeping rather difficult. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )