"Comfortable room would like more amenities offered"
Stayed at Sheraton for access to airport. Did not know that I-376 towards downtown was under construction. Going East was problematic especially since unfamiliar with surface roads. Came into hotel late because of late rehearsals at Oakland and kitchen closed by 11 pm. Room was comfortable and clean. Would have been happy with a fridge or a microwave. […] Requested with booking but no ref seen in room. Somewhat satisfied with stay. Read moreGenuine Hotels.com guest review
very nice hotel. Great staff, room service and accommodations. Loved shower, 24 hour sundry facility, reasonably priced, superb breakfast buffet. Excellent shuttle service.No shopping next visit! This has become my Pittsburgh go to home awAy from home! Please, don't change a thing!Genuine Hotels.com guest review
"Comfy beds, rude front desk staff x 2"
Second time I've been here, both times front desk people lack hospitality skills, unpleasantness is just not necessary. Shuttle people are way more hospitable!! Ridiculous, I'm done staying there, despite the comfiest beds.Genuine Hotels.com guest review
"Dance Get aways"
We were in Pittsburgh for a Dance competition. Everyone in the Hotel was very friendly and helpful. The rooms where very clean.Genuine Hotels.com guest review
"Paula at the Sheraton"
There was a large indentation in the middle of the bed in rm 315. It looked like an elephant had been nesting there. No matter where I was on the bed, I kept falling into the hole. Rm 814 was lovely, no problems. The dining room food and breakfast buffet were absolutely delicious!!!Genuine Hotels.com guest review
Friendly and accomadating staff. Food was delicious. Attentive staff in restaurant and bar area. Shuttle drivers kind and helpful.Genuine Hotels.com guest review
Showering was awesome. The water stream was strong and hot. Very clean. Staff was very accommodating. Will stay againGenuine Hotels.com guest review
It was nice. Couldn't believe we had to pay for coffee in the lobbyGenuine Expedia guest review
Good please don't waste my time I took the surveyGenuine Expedia guest review
Immediate response to a blown circuit breaker by the most friendly and knowledgeable maintenance man I have ever dealt with. He explained everything that happened to cause the problem in a professional and friendly manner.Genuine Expedia guest review
Just needed a quick stay so didnt need to be perfectGenuine Expedia guest review
"Very clean, comfortable hotel."
Loved the hotel would stay here again! All the hotel staff was helpful and friendly, except one late night worker who was rude. Very clean.Genuine Expedia guest review
Great hotel, friendly staff, very clean and comfortable beds.Genuine Expedia guest review
The room was as described and very nice. The hotel staff was very courteous and helpful. We would stay here again without hesitation.Genuine Hotels.com guest review
I was here for a wedding... Hotel is completely renovated. Very clean and up to date. Service and food were excellent. Highly recommend!Genuine Hotels.com guest review
Hotel was in great location for our needs. Nice staff and amenities. Cleanliness was OK until I pulled some hotel coffee and napkins out of their holders and found used napkins in there place. This pretty much told me they recycle anything that doesn't look tampered with from a pervious guest. Quite disappointing on am otherwise nice stay.Genuine Expedia guest review
"Trip home for Christmas"
The bed was very comfortable, and the room was very clean. The only complaint was no fridge or microwave in the room. The customer service was excellent. The staff was very friendly and helpful.Genuine Hotels.com guest review
"Fabulous place to stay ."
Excellent and friendly, home away from home . Park n fly service is great.Genuine Expedia guest review
Up date your bar. Specials ect not stoic.... youth keeps life young ? Were going on a trip not back home make us want to come back to youGenuine Hotels.com guest review
"Great Hotel near Airport!"
Very convenient solution to an early flight at PIT. The shuttle was on time and took a few minutes to take me to the airport. My one complaint would be that it's time for a remodel! The bathroom was perfectly fine but outdated.Genuine Hotels.com guest review
"One relatively minor issue."
The staff was super nice and I enjoyed my stay. Over all the room was clean. The reason that I have given the room a "disappointing" score for cleanliness is that the sink was full of shaving scum when I arrived. I rinsed it out as by the time I noticed I was already settled in. I reported the issue at the front desk when I left. Other than that it […] was a pleasant stay and a pleasant hotel. I'd stay there again. Read moreGenuine Expedia guest review
"The "Pitts" at Thanksgiving."
Requested double beds, couldn't accommodate so they rolled in a bed. That took up a lot of space so the room got a lot smaller. Guy at desk was a little un-phased by our situation and was kinda of like "oh well". Location - nothing around at all to eat without hoping in the car and driving at least 10 minutes, 20 for something worthwhile.Genuine Hotels.com guest review
"Weekend getaway - Steelers Game"
Nice lobby area. Room was spacious, and the bed was comfortable. There were some problems with the bathroom. First, my wife killed a large bug the first time she went in there. Second, the bathtub drain was not working properly. Third, the shower was warm, but not hot. The walls are quite thin, as noise from the rooms next door came through clearly. […] Aside from that the room was well furnished and the hotel close to the highway. Read moreGenuine Hotels.com guest review
Very nice hotel!! Staff was awesome!Genuine Hotels.com guest review
"Wonderful staff, need more storage."
The service was wonderful, our housekeeper even found our son's teddy bear in the laundry when it got caught up in the sheets! Thank you! My only complaint is that there were only 3 VERY small drawers and the smallest closet I've ever seen in a hotel! While that would be perfect for a few days on a business trip, we had 2 adults and a child in the […] room for 5 nights. There should be options in some of the rooms for guests who are staying longer. Read moreGenuine Hotels.com guest review
"The Sheraton is AMAZING!!!!"
We had a wonderful experience at the Sheraton. I would recommend this hotel to anyone!!! The hotel is spotless and the rooms were so clean and comfortable. The beds and pillows were incredible and we felt like we were sleeping on a cloud. Computer access was great and the staff were so kind and warm. They took care of us and our needs and were acco […] mmodating. Read moreGenuine Expedia guest review
Good experience. Clean. Friendly staff. Conveniently located. I did not understand how to work the thermostat in the room. Too tired to call the front desk. Not a deal breaker. I would recommend this hotel to a friend.Genuine Expedia guest review
The hotel staff were very friendly and accommodating. I didn't have a ton of time at the hotel, pretty much just to sleep but everything was very nice!!Genuine Expedia guest review
"Nice Hotel Near PIT"
When I arrived hotel informed me that no King Beds were available when I made the reservation even though I had reserved a King. I asked if now that I was at the Hotel a King was available. The staff WITHOUT CHECKING said no Kings were available. After a few heated conversations I went to the room they gave me. No King Bed, No Queen bed either. Two […] Twins! Having purchased the room for two nights that was non refundable I was stuck. If refundable I would have changed hotels. A new minutes later a call came in advising that "a guest" had vacated his/her reservation for a King and we could be moved. I didn't believe the fairy tale but got the room I wanted. I'm 6 foot 4 inches so this was no small matter. As far as the hotel and condition of the hotel it was excellent. Hell of a way to treat a SPG customer though. Read moreGenuine Expedia guest review
This was a great place to stay. The hotel was clean and felt welcome since I walked in.Genuine Expedia guest review
"Great hotel for an airport..."
Really a nice hotel, especially for being near an airport.Genuine Hotels.com guest review
"Good value and convenient place to stay"
Though the hotel is about 20 to 30 minutes from downtown Pittsburgh, depending on traffic and what going on with major events, nonetheless it was a pleasant and manageable drive into town for me. The quietness of the location, despite being located close to the airport surprised me. The hotel staff were very cordial and when out of their way to ask […] if there was anything else that I may be needed. At the time of my stay there was a wedding party overtaking eh lobby, but primarily the restaurant and bar areas, this made for a tedious situation, as I had not eaten and was looking for an opportunity to do so. After about an hour and two attempts to see if this crowd had dwindled, it had not, so room service became my only option. The room service was timely, as they promised and the food was exactly quite good. The room was delightfully adorned and the carpet was exceptional soft underfoot. So overall, I had a great time at my concert and the stay at the hotel added to the overall weekend experience. Read moreGenuine Expedia guest review
"Very accommodating and friendly staff"
They go the extra mile! If your looking for professional and personable...look no further! Impressive!Genuine Expedia guest review
"Close to PIT"
This is a wonderful hotel very close to Pittsburgh International Airport with free shuttle service to the airport. The rooms were immaculate and extremely comfortable. The staff was very warm and helpful.Genuine Expedia guest review
Very nice, it was a bit over priced on the food and beverage. But all in all a good visit.Genuine Hotels.com guest review
Found the kitchen slow.. 25 min. For frys... Breakfast price a little high at $14.95. Please tell the maids to not clean off the top of the clock/radio and leave the switch on then the alarms go off at midnight by default!!Genuine Hotels.com guest review
"Airport shuttle gets you there in 15 min"
Great, easy in, easy out. Very nice. Shuttle from airport available every 30 min. Beds and rooms clean and nice.Genuine Expedia guest review
It was a ve3ry convenient location. While it was only a one night stay, i would come back. Facilities were good for our uses.Genuine Expedia guest review
The consistent high standards of Sheraton were present. No complaints.Genuine Hotels.com guest review
Has a "retro" look, following it's multi-million dollar makeover. Clean, tidy, a pleasure to stay at.Genuine Expedia guest review
We were very satisfied with our stay. We needed a hotel that accepted dogs and everyone was very welcoming to our daughter's little dog.Genuine Hotels.com guest review
"First stay at The Sheraton."
The cleanest hotel room/bathroom I have ever stayed in.I'm super picky when staying away from home.The rooms are a bit on the smaller side, but I would trade space for a clean room without hesitation.I would stay again and would highly recommend the Sheraton At The Pittsburgh Airport.Genuine Hotels.com guest review
"Nice hotel but need to educate staff"
The hotel itself is decent. Small room but nice. In the morning we asked if there was complimentary breakfast, to which a staff member cheerfully said "absolutely!" And brought us over to the breakfast area. So we figured better to have free mediocre hotel food than pay for the breakfast spot we really wanted to go to. What a surprise when the waitress […] walks over and hands us a $32 bill! For a piece of bacon and raw eggs. We could have had a lovely breakfast elsewhere (Pamela's). When we spoke to front desk they apologized but would not comp the breakfast. (There was another couple next to us that was quite upset since they only had coffee and were also misinformed..) Needless to say it was insulting and I probably wouldn't go back. I prefer a staff who is educated on the services offered and a management team that puts customer service over making extra money off their guests, especially when misinformed. Read moreGenuine Hotels.com guest review
"Close enough to Pittsburgh and easy to find."
Everything about the hotel was good, except one thing. Breakfast Sunday morning was 6am to like 8:30. That is a little silly. We were at the game until midnight and after eating didn't get in until about 1am. To expect customers so early for the free breakfast is inconvenient. We stayed at the hotel near the stadium earlier in the year, and they kept […] the buffet going as long as there were still customers. Read moreGenuine Expedia guest review
"Way less than Sheraton standard"
This is the first time when I got this kind of treatment in Sheraton. First of all elevators were not working (out of 3 only one was working), Then the room was not so clean. For my baby (7 months old) we requested crib, that was not so comfortable as well. Then In morning when I had shower, there was no drain system, whole tub got filled with water. […] My husband and baby couldn't take shower. Overall, I never expected this kind of service from Sheraton. Read moreGenuine Hotels.com guest review
"Would do again"
For the offered price, it was a great deal. Many amenities, clean and spacious rooms. Only one elevator was working because of a power outage which made some situations ok not great. But seemed like a special situation and unlikely to be the case if you go. There's free coffee, but no free offered breakfast food which would have been nice given there […] is not much around in the immediate area. But if your trip is mostly to Pittsburgh and you aren't looking to stay downtown, then this is a great option. Read moreGenuine Hotels.com guest review
HomelyGenuine Hotels.com guest review
"Affordable and Above Average"
The staff was very welcoming, and had wonderful personalities. We were supposed to have a room with two double beds, but were informed upon checking in that none were available and we were being moved to a room with a king bed. While this wasn't a huge problem for my friend and me, making such changes to others could be. All in all, though, the room […] was very nice and the bedding was extremely comfortable. Our only inconvience was that it was far from the sights in the city; very close to the airport, but inconvient for travel elsewhere. Read moreGenuine Hotels.com guest review
Very good and clean hotel. .we stayed for one night and we liked it a lot.Genuine Hotels.com guest review
The restaurants food could have been better but overall a great stayGenuine Hotels.com guest review
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