"A very comfortable room."
Lots of pillows and a comfortable mattress with a wonderful decor. We asked for a roll a way bed which was better than the average 'sandwich style'. The only problem was that the outdoor pool was not available to our kids upon returning from our adventures in Pittsburgh.Genuine Expedia guest review
"Wrong hotel name! Bad service"
This is NOT called Crowne Plaza anymore! They are now called Sheraton. So you can imagine we had trouble finding it even though the GPS took us to the right place. We checked in around 8 pm instead of the 3 pm check-in time and they told us they did not have the double room that we had booked and PAID FOR! They wanted us to stay at the Motel 6 across […] the street. I refused and they finally said they "found" a vacant double room. When we finally got our room key, we were pleased to find the room was very well appointed and we got a good night's rest. Read moreGenuine Hotels.com guest review
Response by Sheraton Pittsburgh Airport Hotel Please accept my heartfelt apology for the inconvenience you experienced during your recent visit to the hotel. I am so sorry to learn that there was a problem with your reservation as we transitioned from a Crowne Plaza to the Sheraton. Please let me assure you that your comments have not fallen on deaf ears and corrective action will be taken to ensure your experience is not repeated. Thank you for letting me know of your experience. Ellen Callas General Manager
beds are a bit soft. awesome service.Genuine Hotels.com guest review
Response by Sheraton Pittsburgh Airport Hotel Thank you for sharing your feedback on Hotels.com. I am thrilled to learn that you enjoyed our service while here. Our Sheraton Sweet Sleeper is so soft and cozy it is hard to get out of bed. Next time you visit, let us know if you would like a bed board to firm up the mattress experience. Thank you for choosing Sheraton! Ellen Callas General Manager
"Don't Go There - Hotel is under major renovation"
The hotel is under major renovation. They should shut it down until the renovation is complete. Right now, the carpet in the elevators are ripped. Part of the stairway is closed. The paint smell, dust, etc. is everywhere. The hotel is located right at the airport. Planes constantly fly over your head. The noises can be very disturbing to your stay […] . Read moreGenuine Expedia guest review
Response by Sheraton Pittsburgh Airport Hotel Please accept my heartfelt apology for the experience you encountered during your recent visit . I am pleased to sharet that we are just days away from completing our large scale renovation of our guest rooms and public space. Our elevator flooring has been replaced with elegant decorative tile and our new lobby is complete .. I certainly hope that you have the opportunity to return to Pittsburgh and see our stunning newly renovated hotel in the near future. Best Regards, Ellen Callas General Manager
"NIce place to stay at a reasonable price"
Nice hotel undergoing renos, got good deal so cannot complain, Nicely updated rooms and bathrooms. Minor issues extraordinarily loud a/c,. Parking is a bit confusing as you have to park and come in a side door and walk a fair ways to the elevator. Note most hotels include internet, they charge extra for it here.Genuine Expedia guest review
Response by Sheraton Pittsburgh Airport Hotel Thank you for your comment on Expedia. I am delighted to learn that you had an enjoyable stay. We are completing our renovation this week with the completion of our elevators and hanging the last pieces of artwork! I hope you have the opportunity to return and see the fully renovated Sheraton Pittsburgh Airport in the very near future. Best Regards, Ellen Callas General Manager
"angenehmes Hotel in Flughafennähe"
Sehr angenehmer Aufenthalt in der Nähe des Flughafens. Zur Stadtmitte ca. 15-20 Minuten mit dem Auto. Sehr serviceorientiert: es gibt einen kostenlosen Shuttle zum Flughafen für Hotelgäste, außerdem neben Kaffee und Tee auch kostenloses Mineralwasser auf dem Zimmer.Genuine Expedia guest review
"very comfortable nice stay"
I mean it´s a Sheraton ♥ we are so happy to stay there. Everything was nice, the personal at the desk, the nice and friendly women at the lounge, the housekeeper. We have one of the new renovated rooms, the beds were absolutly comfortable, the room was in the best of taste. My next stay there will absolutly guaranteed. Thanks for that nice stayGenuine Hotels.com guest review
Response by Sheraton Pittsburgh Airport Hotel Thank you for taking the time to write a review and honor us with a 5 Star rating. I am so pleased to learn that you found our new Sheraton hotel a comfortable place to stay while in Pittsburgh. I will share your wonderful feedback about our front desk, restaurant and housekeeping teams. Thank you once again for choosing Sheraton. Best Regards, Ellen Callas General Manager
"A OK place to stay on business"
07/23/14 hobrien100 Sun City Center, Florida
I stayed at this hotel for 7 nights while on business in Pittsburgh. This hotel is in a convenient location, and the rooms were OK. The carpet had a major red stain near the desk. King size bed took up most of the area. Heavy comforter on the bed -- much too heavy for the season. Internet was pretty good, had problems connecting a couple of times. There's a number to call for problems with the internet. When I arrived, the desk clerk made a loud announcement that I had obtained my reservations through "_______ discount site" which he apparently didn't approve of. I checked out the breakfast buffet on Sunday morning but it was $16 and didn't look appealing. The area where the bar/business area (computers)/dining tables are situated is like a "great room". It doesn't work well for any of the functions. They offer transportation within a 5 mile radius (with emphasis primarily on the airport). They have an outdoor pool that didn't get any use when I was around. There is a nice exercise room with modern equipment and cold towels for after workout. The room was clean and useful for a decent place to sleep and do some work at night. If I am in this area on business again and I can get a really good price at "_____discount site" I would stay here again.
"Quiet Clean and Airport?"
07/21/14 Lindalou52692 Toronto, Canada
You would never know you were near the airport, the hotel has more of a rural feeling and is very quiet. We stayed there for two nights and never heard a plane. The room and public areas were clean and tastefully recently redecorated. We stayed in the Club room which was handy for coffee snacks and a quick breakfast. Would definitely make this a place to return and very good value for the money. Also loved the bed.. wish I had one like it at home!
"Birthday and Family Visit"
07/17/14 tgbader62 Granger, Indiana
During my wife and I recent stay 7/09 thru 7/14/14 we had a most memorable and wonderful stay at the Sheraton. Everyone, from the front desk to hotel van operators was excellent. Specificaly to Eric McMurry front office Mgr. and Lolyd Temporary GM who made a visit most memorable. We had stayed last year at the same time during the renovations, which was not the best visit. However, this visit was difference of night and day. We were pleased with every aspect form dining to drinks and snacks in the Club Lounge, which Dolly provided excellent service. We did not meet anyone who we were can say did not meet expectations. So if you looking for great accommodations, service, and being treated like a King, you need not look further than the Sheraton. Thanks again, and we will be back next year same time.
07/07/14 Ron S New York City, New York
Conveniently located close to the airport and about 15 minutes from downtown Pittsburgh. Clean well-kept premises. Good service at the preferred guest club and good selection for breakfast. Perfect for a short stay
"Pittsburgh Airport Hotel"
06/26/14 John H Fort Collins, Colorado
Very clean and recently updated, this hotel is nice and conveniently located close to the PIT airport. The shuttle service was great and the restaurant is good. However, there are no restaurants around the hotel, so make sure you have a car to drive and find one.
"Great customer service!"
We were in town for baseball and spent 3 nights at this hotel. The rooms are clean and comfortable. Location is good, close to restaurants and shopping. The staff is friendly and accommodating. Paula in particular made our stay a pleasant one! Nice bar and restaurant area and lots of parking space available even on busy nights. We travel to Pittsburgh at least 5 times a year and have stayed at the Embassy and Marriott. This was our first time at the Sheraton and we will stay there again.
"Friendly and classy."
Recently had to travel to Pittsburgh for a relatives funeral and had a chance to stay at this fine hotel. All and I mean all the staff I encountered at this property were very nice and professional. The room could not have been better. I plan on returning here sometime in the future just because. If you ever travel to this part of Pennsylvania, pay the extra money and stay here.
"Wonderful hotel and staff... if only they could stop the..."
06/17/14 Traveling_Cub St. Petersburg, Florida
I stayed at this Sheraton again for business in late May. The staff is wonderful, the rooms are clean, and location was idea for my business trip. The renovation results are great! I love staying at this hotel. Except that during my stay, there were 2 false fire alarms in the middle of the night. The management said the alarms were caused by the heat and steam of showering with the bathroom door open. I know that CAN happen, but I am doubtful that people are showering, with the bathroom door open under scalding hot water.... at 4 AM. Only other issue, I chose to make a green choice, and never got awarded the points. Fix that fire alarm thing, and I will be back in love with this hotel.
06/11/14 jpb7428 Indianapolis, Indiana
As I approached the hotel, it appeared outdated and institutional but once inside, that perception changes completely. The lobby and rooms are updated and nice. The bar and restaurant are well appointed and nice. Our room was clean and the beds comfortable. I wish the rooms had two queens instead of 2 full size but we survived. A few little things were wrong, like the bathroom door was out of square and difficult to open and close. The "hook" lock on the main door was broken but those things would not stop anyone who really wanted in the room anyway. Overall, it is a nice hotel and the staff was very responsive and friendly. I'd stay here again.
"Three day stay for meeting."
05/31/14 BTTSI Toronto
We stayed at this hotel for a meeting with a large group. The hotel handled the function very well. The building seems to have been recently renovated and is very clean and fresh.there is a small restaurant and large meeting rooms They also have an outdoor swimming pool,that is recently refreshed.It is also in close proximity to the airport. There is a shuttle.
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