Crowne Plaza Pittsburgh-Intl Airport

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Genuine Hotels.com guest review

we were happy with the room and the bed was so comfortable...but the service was really lacking. When I checked in and checked out I barely got more than a hello and thank you...no info on check out times, room service, places to go, etc. Seemed like it hurt them to smile. What really annoyed us was that we stayed 2 nights, when we got there both bedside […] lamp lighbulbs were busted. We called the desk and she said they'd bring some lightbulbs up...no one ever showed up. The next day we went out and thought maybe someone would change them while we were out all day, we returned late that night and the lights still didn't work. We went to the lobby and told the clerk and she said i'll try to find a security guard and see if he can find you some tonight. No one ever showed up. We left after 2 days and never got our lighbulbs, no one ever mentioned it or said sorry or offered us a different room. We didn't think it was that big of a request and we felt completely ignored. Read more

Genuine Expedia guest review

The room was barely worth the rate I paid but no more. Approaching the hotel from the parking area I got the feeling it was a dingy property.The desk people were good, the room was comfortable and in glancing looked clean. Closer inspection revealed a room that was quickly cleaned many times but never cleaned really well in the nooks and crannies especially […] the bathroom. For some reason I checked the wash cloth before I used it and it had a brown stain on it. It appeared it had been washed but the stain did not come out. Ugghh! Another thing that turned me off was the elevator which was filthy. It looked like it had not been cleaned in weeks. The area where people walk and stand was dirty but close to the side walls and back there was about a four inch band of dust and dirt around the perimeter of the floor the hadn't been touched in weeks. Unfortunately this is a hotel that when you get home everything gets disinfected and cleaned first thing. Read more

Genuine Expedia guest review

Would stay again. Room air conditioner was very loud! Otherwise, excellent value and very comfortable!

Genuine Expedia guest review

The hotel is dated, but to be fair, I was only there for a few hours (midnight to 6) Great advantage to have a hotel shuttle that late at night! The room that I was in was incredibly spacious! I was quite surprised.

Genuine Expedia guest review

With bad weather expected and an early morning flight, I booked this hotel last minute. It was a very quick check-in and an even quicker check-out. Nice work!

Genuine Expedia guest review

Threats of bad weather meant an unplanned trip to a hotel to ensure making a flight the next day. Many hotels were sold out but I was able to secure a very economical rate via Expedia at this hotel. I arrived at 2:30 AM and was given a key to a room that was still dirty. The Desk Clerk was very apologetic and immediately found another room for me, that […] thankfully was clean. When I mentioned it to the Clerk at checkout, she was very upset and offered to pay for my breakfast or get me coffee to make up for the inconvenience. I was in a hurry and declined, but her concern was genuine and I appreciated her effort to make up for the problem the night before. Because of her attitude, I will return to this hotel again. The room was clean and comfortable but lacked electrical outlets at the desk. Read more

Genuine Expedia guest review

Nice hotel, friendly staff. Excellent getting u to and frim the airport

Genuine Hotels.com guest review

checked in on wed 4 april 2012. the hotel did not seem to be crowded or full and i recieved a 3rd floor room facing the air conditioners on the roof.i expected more for that price.

Genuine Hotels.com guest review

While the staff was great an the room was clean and neat, it looked like a redone Motel 6. It wasn't as nice as we expected and for the price wasn't worth the name.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel would be pushing it to be a 2 star. It need to be repaired or a face lift.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was fine; room was clean, comfortable. But it took almost 20 minutes to get to the airport from there because you have to take a very roundabout way of getting there, which was a little frustrating. They have a shuttle, but we had to return our rental car in the morning. If I am going to stay in an airport hotel, i want it to be really close. […] If i knew i was going to have to drive that far in the morning, I would have stayed in a hotel more convenient to downtown. Read more

Genuine Hotels.com guest review

would have liked a complementary continental breakfast, or just free coffee workout room was good funny smell in the hallways not exactly a crown jewel of a hotel stayed in room 301 off elevator

Genuine Expedia guest review

The hotel was great. I was not happy that by booking with hotels.com I did not get my Priority Points.

Genuine Hotels.com guest review

Comfortable beds; clean room. Very convenient to the airport with free shuttle to the aiport. Especially convenient for an early morning departure from Pittsburgh.

Genuine Expedia guest review

Fine for an overnight, needs updating!

Genuine Expedia guest review

We were surprised to find the hotel was about 9 miles from the airport, but the drive was worth it. The accommodations were clean and up to date. The staff was extremely friendly and helpful. We would stay here again. We had dinner at the bar and the food was pretty good.

Genuine Expedia guest review

Hotel rates 3 1/2 stars. I would have rated it 2 1/2. Old hotel. Rooms were dated and so was TV. Comfortable bed. Bathroom nice. Hallways could be kept cleaner. Could not print my boarding pass. Printer broken.

Genuine Expedia guest review

Clean, comfortable bed, but hotel is showing age.

Genuine Expedia guest review

After a good number of previous stays, this one was decidedly sub par. First, with little occupancy, I was placed over the entrance and had to endure the front entry traffic. Next, there was a wedding party that made noise well into the night. The air conditioner/ heating unit was basically hanging off the wall. It pains me to say, since the hotel has […] been very decent and the people who run it are great. But they had better step it up a notch or they are losing a customer. Read more

Genuine Expedia guest review

Cleaning lady does not knock and rude, breakfast not included but mentioned as amenity, terrible mattresses and pillows

Genuine Expedia guest review

The front desk attendants were courteous and pleasant, it appeared that my comfort and satisfaction was their goal. The room was fine, but the bed (king size) was a bit too firm for my liking. I did like the Wi-fi and cleanliness of the room and hotel in general. It was easy to get to my room and to my car.

Genuine Expedia guest review

This hotel is claimed to be 3 miles from Airport it is actualy 8.5 miles from the airport. The accomadations are OLD and outdated. The onsite restraunt should be closed down. The worst meal i have ever paid for. I expected MUCH MORE for the money. Save yours and stay somewhear else.

Genuine Expedia guest review

Upon arrival at the reservations desk, the receptionists had difficulty realizing that our reservation had been pre-paid at hotels dot com and kept asking for my credit card. After continued insistence that we had prepaid; they eventually figured it out. Outside of that; the room, the restaurant and proximity to retail and the airport was all good.

Genuine Hotels.com guest review

The hotel was clean. The shuttle was convenient. The only recommendation I would make is to put a vent fan in the bathroom.

Genuine Hotels.com guest review

will never go back, at double the price of linquinta or similar hotel this hotel has nothing to offer, five nights of little to no hot water, wedding sat night causing no parking for hotel guests, people running up and down hall ways, they dont even have a free cup of coffee for you...the place sucks!!

Genuine Expedia guest review

Quiet,easy-to-find,reasonably priced.

Genuine Expedia guest review

A very good deal using Expedia's unknown hotel service.

Genuine Expedia guest review

We were forced to stay here because of unacceptable accomodations at another hotel booked through Expedia. This would not have been my choice because I felt they were overrated and overcharged for their accommodations. The hotel was okay, but old. For the price you pay, continental breakfast should be included. Our rooms were ok, should have come with […] a fridge and microwave. No fan in the bathroom and it smelled a bit moldy. I had to purchase disinfectant and clorox wipes to rid the room of the smell. Some staff members were helpful, but the bar/lounge staff I felt were not friendly. Also, I booked 3 rooms, and upon entering 1 of the rooms it was a total disaster. This room looked as if it had not had any houskeeping service in days, so that meant our party had to be split up and put on another floor which was a bummer. Being a native of Las Vegas and of what hotels should and should not consider as standard general accommodations, I think this hotel should rethink their star rating and lower it to possibly a 2 or 2.5 or do alot of renovating to the hotel so that consumers feel as though they have gotten their hard earned moneys' worth. Overall, because of it not being a pet-free hotel would not stay here again. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Although hotel seem a little aging, room was clean and comfortable. Only stayed one night. Picked location due to early morning flight and distance from airport. Area was very quiet, and remote.

Genuine Expedia guest review

Overall, I am satisfied with Crowne Plaza International Airport in Pittsburgh. The hotel is located bout 7 miles from the airport. The shuttle service was convenient, the room was clean, and hotel staff was cordial. Buffet breakfast was not very good, but was not very expensive.

Genuine Hotels.com guest review

it was an excellent stay overall. No complaints here! The area worked out great for us because of the location we needed to get to however, if you're trying to stay close to Pittsburgh it would do you better to look else where.

Genuine Expedia guest review

Decent hotel for the money and good overall location for me, which is close to Robert Morris University. The staff is very courteous and helpful. A good hotel for business travelers. No real frills but good basic lodging. Very clean.

Genuine Expedia guest review

What a wonderful experience our stay was at the Crown Plaza Pittsburgh! I have to admit I was a bit nervous when I read the negative reviews just before we arrived, but found when we arrived, it was nothing like that at all. Bathroom and room in general, spotless. Staff, pleasant, helpful, and went out of their way to assist. The hotel appeared to be […] newley renovated and was beautiful. We had stayed there 8 yrs ago and it appeared bright and new. Food in restraunt served in a timely fashion and was delicious. Room service breakfast was delivered hot and delicious. Thank you for the wonderful service!! I would definately stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

If you leave at 5 AM it only takes 12 minutes to the airport by shuttle. They leave every half hour. Hotel and service were all good. I would stay there again,

Genuine Hotels.com guest review

I was disappointed to find despite the cost the hotel room was very unclean especially the bathroom. When I discussed this with the hotel I was told nothing could be done except a breakfast ticket. I will never stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It's in a great location - Staff very friendly - But the hotel itself is outdated - Furniture needs cleaned or re-upholstered - shower head is non adjustable in direction - the air conditioner is loud and hard to adjust. And the room service food was cold.

Genuine Hotels.com guest review

Went to a Pirates game and chose to stay at this hotel. Front desk person didn't know where the nearest gas stations were in route to the game and offered litle help identifying where Primati Bros. restaurants were located. This one seems like a small complaint. Almost too embarassed to mention ... but the cheap plastic toilet seat wouldn't even stay […] up! Pretty sure the front desk didn't do anything with that complaint. Great night in Pittsburgh even though the Pirates lost. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Simply stated, this hotel is old. Lobby is old. Restaurant is old. Bar is old. When I was there, the AC did not work in the bar, the lobby, or the restaurant. The room's furniture is old but the AC in the room did work. Come on Holiday Inn, spend some money or lose business!

Genuine Hotels.com guest review

Started with a 45 minute wait for airport shuttle the room was small ,old and crowded. The ac unit did not cool the room and was loud and vibrated every time it came on. Very helpful waitress at resturaunt but the food was terrible and overpriced. We expected better.

Genuine Expedia guest review

Good hotel. Ok stay for 1 night, next to the airport. The floors need some renovation ... the furniture and carpet looks a little bit old. Good location, big hotel, nice internal swimming pool, nice staff, good restaurant.

Genuine Expedia guest review