DoubleTree Suites by Hilton Philadelphia West - Plymouth Meeting

Very nice hotel, probably designed for business events. So, it was more like high end Hilton building with DoubleTree suite type rooms.

Genuine Hotels.com guest review

Nice room. Cool look inside lobby.

Genuine Hotels.com guest review

In addition to the hotel being unclean and loud, the staff was horrible. As part of our reservation, we were to receive a free breakfast. The hotel ran out of bacon. We had to wait several hours to get clean sheets and towels. We were told that this was all due to Penn relays.

Genuine Hotels.com guest review

I would have probably given the hotel 4 stars but the rooms and hotel are a bit outdated. The shower also didn't drain properly so that was a bit annoying having to take a shower with a foot of water in the tub.

Genuine Hotels.com guest review

Staff was friendly, polite, and professional. Room was quiet and clean. Mattress could have been of better quality.some dining utensils would have been nice since room had microwave. Overall nice experience.

Genuine Hotels.com guest review

My family really loved the hotel. We meet longtime friends that we haven't seen in 16 years and loved the pool and spa and the surrounding area. Philly within 20 miles. The room was wonderful. The cookies so good. My only small issue was there weren't any clean towells in the pool are. We and another family called while at the pool within an hour of […] each other and no one ever came to collect dirty towells or bring new ones. My family shared one towel for the five of us. We opted for the bed n' breakfast option and there was alot to choose from. I reccommend everyone get that option. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very Comfortable Beds, nice separate sitting area, good location near a mall and good restaurants. The buffet breakfast at the hotel (at extra cost) was extensive and good.

Genuine Hotels.com guest review

Great staff and Clean room

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It turned out all good

Genuine Hotels.com guest review

When the room was booked we were told by rep hoyt, that we have will have a complementary roll away bed (there was 6 of us) and that breakfast would also be complementary. This was never so. The manager on duty said it was imposibble to provide the extra bed/;reakfast. We were totally disappointed with the booking. Apparantly hoyt just hurridely made […] the booking without paying attention to what we wanted. Read more

Genuine Hotels.com guest review

They were extremely nice to us. We had a car accident and were actually booked in Center City. Hotels.com changed the reservation for us with no hassle. It was an long day and we were starving. Our dinner was excellent, compliments to the chef!!! Very comfortable and very clean.

Genuine Hotels.com guest review

This hotel was pretty nice for the money. Big room with separate bedroom/living room but the rooms looked like they could use some updating. Staff was very friendly and of course we got a cookie when we checked in. Nice bar area inside hotel, didn't check out their food. Hotel is set up a little weirdly, but it worked.

Genuine Hotels.com guest review

Beautiful hotel with very friendly staff. Great breakfast! We will certainly stay there again.

Genuine Hotels.com guest review

Great location, fantastic hotel, super customer service!

Genuine Hotels.com guest review

From the minute we checked in it was a great experience. Friendly staff, great room and wonderful facility. We will definitely be back.

Genuine Hotels.com guest review

Booking through Hotels.com was a very smooth transaction. For the same exact room and amenities they actually were cheaper than booking through the hotel directly. Thanks Hotel.com. ...but that's where the happiness ended. Our stay at DoubleTree Suites by Hilton Philadelphia West, to bring in the New Year 2013, was an absolute NIGHTMARE! Upon arrival […] our keys didn't work to get into our room. An engineer was going to come up and repair the lock while we waited but we eventually convinced them to give us another room. Next our heater in the new room didn't work so the "engineer" came to reverse the electrical wiring. We didn't find out until we awakened the next morning FREEZING that our heater still didn't work. I went down to the Business Center that same morning to send money via WU to a friend and the internet didn't work. After about 45 minutes of waiting while they troubleshooted the staff concluded that they would have to wait until AT&T arrived...which meant More Waiting!! I then fixed the problem by advising a staff member to unplug then re-plug the power cord and other cords from the modem then hit the reset button. Last but not least, when my family and I awoke the next morning there was NO WATER available - well through to the time that we left!!!! We had paid in full and in advance to stay here and all we got out of this stay was a change in scenery. And for our "two night" nightmare, the Manager offered no refund, but a "one night" stay in the future :-( Read more

Genuine Hotels.com guest review

Loved the living room. Terrific pool and spa area.

Genuine Expedia guest review

I enjoyed my stay!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel lobby was decorated for the holidays and looked beautiful! The staff were awesome! Always asked if we needed anything, were very pleasant and seemed very happy to be there. The room was ok. Some things were not nice as i expected. the sink was clean but has seen better day, the water pressure in the shower was non-exsistant, the drapes in […] the living room looked like they have never been cleaned and the beds were to bouncy. I share a bed with my 4 year old and could feel here turn while asleep. I loved that there is a separate living area and we werent crammed in a room with just 2 beds. Overall its was a decent hotel and would stay there again. Read more

Genuine Expedia guest review

Non-Smoking room smelled like smoke

Genuine Hotels.com guest review

We had a good visit. Pretty lobby and excellent buffet breakfast. Rooms were nice for the price. We would return. Right next to a huge mall with many restaurant options.

Genuine Hotels.com guest review

The hotel was very nice. The suites were kept in excellent condition. I did have problems sleeping due to 2 wedding/receptions going on. I went to the vending at 1:30am and the reception was still going on. I was just amazed by the noise, but its a wedding so I tried to be understanding. Although I had a lack of sleep, I would recommend this hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed here before-room was much cleaner. Had trouble with the TV in the bedroom. Had to call maintenance to turn on the shower. Was very nice, came back later & fixed it. Room needs a little updating. Dust on the ceiling from the fan-bathroom could have been cleaner initially, however, was cleaned thoroughly throughout our 3 day stay. There was a wedding […] so it was a little noisy. Didn't get cookies this time!! Like the hotel-will try again. Price was very good. Read more

Genuine Expedia guest review

Room was smaller than expected, tended to be noisy due to nearby stairwell and did not have a refrigerator as was listed to be in each room. When requested a 2nd coffee cup and bag of coffee was brought to the room quickly.

Genuine Hotels.com guest review

The food was horrible. The chicken was spoilt

Genuine Hotels.com guest review

Went to this hotel for a trade show. Got there in the midst of upcoming SUPERSTORM. Our accomodations were very good, we enjoyed the hot tub and had an excellent breakfast (although not included) in the morning. Unfortunately the trade show did not work our either for us or the hotel. Many vendors were no show and others left early, so we only got to […] see two vendors, but the hotel staff were excellent and very accommodating. Read more

Genuine Hotels.com guest review

We had to stay here after Hurricane Sandy knocked out our power at home for days. The location was great, as was the hotel. The restauarant was also good - I'd highly recommend.

Genuine Hotels.com guest review

Excellent service from staff, went there to have a relaxing night after being without power for a week because of the Hurricane Sandy. No regrets it was worth the money.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel hosted several weddings during my Saturday-Sunday stay. The hotel has an atrium and my room was facing the atrium and across from a room where dishes were stored. It did get quite noisy at time if I was sitting in the front portion of the room. The bedroom was very quiet. I did not make a request for towels or sheet changes, but I thought […] that the staff would replenish the coffee and cups during our stay. I must say that the cookies were absolutely delicious and that made up for anything that I lacked. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

My husband and I stayed overnight to attend a party held in one of the ballrooms. All staff from front desk to bartenders to maid service were extremely friendly and accommodating. The two room suite was spacious and very clean.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Hotel front desk very helpful and friendly. Changed room to suite without any problems . Late night dining in lobby very good and reasonably priced.

Genuine Expedia guest review

VERY COMFORTABLE, The front desk staff were very kind and Those welcome cookies are awesome!

Genuine Hotels.com guest review

Really enjoyed my 2 night stay and was so glad that it was next to a Whole Foods!

Genuine Expedia guest review

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Genuine Hotels.com guest review

The wireless network was down for most of my 24 hours at the hotel, and when my bedroom television broke it took the staff more than an hour to come by to repair it.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Just our bad luck to book a night that had a lot of little guests running around. I'm sure the lobby is a great place to relax normally.

Genuine Expedia guest review

Nice suite for that price...only problem bedroom door didn't close completely...not much privacy

Genuine Hotels.com guest review

The only thing is the noise from the atrium lounge. It is a good thing that I have a hearing loss. With the devices on, I can hear the noise through the closed window. Without them on, it is peaceful. Other than that, the hotel was wonderful. A big difference from another hotel elsewhere that was terrible for the asking rate. Thanks for the lovely night […] at Doubletree Hotel! Read more

Genuine Expedia guest review