Very Comfortable Beds, nice separate sitting area, good location near a mall and good restaurants. The buffet breakfast at the hotel (at extra cost) was extensive and good.Genuine Hotels.com guest review
"Comedy Concert in Philly"
Great staff and Clean roomGenuine Hotels.com guest review
"all good in the end"
It turned out all goodGenuine Hotels.com guest review
When the room was booked we were told by rep hoyt, that we have will have a complementary roll away bed (there was 6 of us) and that breakfast would also be complementary. This was never so. The manager on duty said it was imposibble to provide the extra bed/;reakfast. We were totally disappointed with the booking. Apparantly hoyt just hurridely made […] the booking without paying attention to what we wanted. Read moreGenuine Hotels.com guest review
"Staff was great"
They were extremely nice to us. We had a car accident and were actually booked in Center City. Hotels.com changed the reservation for us with no hassle. It was an long day and we were starving. Our dinner was excellent, compliments to the chef!!! Very comfortable and very clean.Genuine Hotels.com guest review
This hotel was pretty nice for the money. Big room with separate bedroom/living room but the rooms looked like they could use some updating. Staff was very friendly and of course we got a cookie when we checked in. Nice bar area inside hotel, didn't check out their food. Hotel is set up a little weirdly, but it worked.Genuine Hotels.com guest review
Beautiful hotel with very friendly staff. Great breakfast! We will certainly stay there again.Genuine Hotels.com guest review
Great location, fantastic hotel, super customer service!Genuine Hotels.com guest review
From the minute we checked in it was a great experience. Friendly staff, great room and wonderful facility. We will definitely be back.Genuine Hotels.com guest review
"Un-Happy New Year 2013!! :-("
Booking through Hotels.com was a very smooth transaction. For the same exact room and amenities they actually were cheaper than booking through the hotel directly. Thanks Hotel.com. ...but that's where the happiness ended. Our stay at DoubleTree Suites by Hilton Philadelphia West, to bring in the New Year 2013, was an absolute NIGHTMARE! Upon arrival […] our keys didn't work to get into our room. An engineer was going to come up and repair the lock while we waited but we eventually convinced them to give us another room. Next our heater in the new room didn't work so the "engineer" came to reverse the electrical wiring. We didn't find out until we awakened the next morning FREEZING that our heater still didn't work. I went down to the Business Center that same morning to send money via WU to a friend and the internet didn't work. After about 45 minutes of waiting while they troubleshooted the staff concluded that they would have to wait until AT&T arrived...which meant More Waiting!! I then fixed the problem by advising a staff member to unplug then re-plug the power cord and other cords from the modem then hit the reset button. Last but not least, when my family and I awoke the next morning there was NO WATER available - well through to the time that we left!!!! We had paid in full and in advance to stay here and all we got out of this stay was a change in scenery. And for our "two night" nightmare, the Manager offered no refund, but a "one night" stay in the future :-( Read moreGenuine Hotels.com guest review
"Beautiful hotel. Spacious common areas."
Loved the living room. Terrific pool and spa area.Genuine Expedia guest review
I enjoyed my stay!Genuine Hotels.com guest review
"Spacious rooms but could use some minor maintenanc"
The hotel lobby was decorated for the holidays and looked beautiful! The staff were awesome! Always asked if we needed anything, were very pleasant and seemed very happy to be there. The room was ok. Some things were not nice as i expected. the sink was clean but has seen better day, the water pressure in the shower was non-exsistant, the drapes in […] the living room looked like they have never been cleaned and the beds were to bouncy. I share a bed with my 4 year old and could feel here turn while asleep. I loved that there is a separate living area and we werent crammed in a room with just 2 beds. Overall its was a decent hotel and would stay there again. Read moreGenuine Expedia guest review
Non-Smoking room smelled like smokeGenuine Hotels.com guest review
"Nice hotel for families"
We had a good visit. Pretty lobby and excellent buffet breakfast. Rooms were nice for the price. We would return. Right next to a huge mall with many restaurant options.Genuine Hotels.com guest review
The hotel was very nice. The suites were kept in excellent condition. I did have problems sleeping due to 2 wedding/receptions going on. I went to the vending at 1:30am and the reception was still going on. I was just amazed by the noise, but its a wedding so I tried to be understanding. Although I had a lack of sleep, I would recommend this hotel.Genuine Hotels.com guest review
Stayed here before-room was much cleaner. Had trouble with the TV in the bedroom. Had to call maintenance to turn on the shower. Was very nice, came back later & fixed it. Room needs a little updating. Dust on the ceiling from the fan-bathroom could have been cleaner initially, however, was cleaned thoroughly throughout our 3 day stay. There was a wedding […] so it was a little noisy. Didn't get cookies this time!! Like the hotel-will try again. Price was very good. Read moreGenuine Expedia guest review
Room was smaller than expected, tended to be noisy due to nearby stairwell and did not have a refrigerator as was listed to be in each room. When requested a 2nd coffee cup and bag of coffee was brought to the room quickly.Genuine Hotels.com guest review
The food was horrible. The chicken was spoiltGenuine Hotels.com guest review
"We enjoyed our stay."
Went to this hotel for a trade show. Got there in the midst of upcoming SUPERSTORM. Our accomodations were very good, we enjoyed the hot tub and had an excellent breakfast (although not included) in the morning. Unfortunately the trade show did not work our either for us or the hotel. Many vendors were no show and others left early, so we only got to […] see two vendors, but the hotel staff were excellent and very accommodating. Read moreGenuine Hotels.com guest review
"They had power!!!"
We had to stay here after Hurricane Sandy knocked out our power at home for days. The location was great, as was the hotel. The restauarant was also good - I'd highly recommend.Genuine Hotels.com guest review
Excellent service from staff, went there to have a relaxing night after being without power for a week because of the Hurricane Sandy. No regrets it was worth the money.Genuine Hotels.com guest review
"Plenty of room to stretch out"
The hotel hosted several weddings during my Saturday-Sunday stay. The hotel has an atrium and my room was facing the atrium and across from a room where dishes were stored. It did get quite noisy at time if I was sitting in the front portion of the room. The bedroom was very quiet. I did not make a request for towels or sheet changes, but I thought […] that the staff would replenish the coffee and cups during our stay. I must say that the cookies were absolutely delicious and that made up for anything that I lacked. Read moreGenuine Expedia guest review
"Great hotel. Close to lots of amenities!"
My husband and I stayed overnight to attend a party held in one of the ballrooms. All staff from front desk to bartenders to maid service were extremely friendly and accommodating. The two room suite was spacious and very clean.Genuine Expedia guest review
"A fun filled weekend in Phila."
Hotel front desk very helpful and friendly. Changed room to suite without any problems . Late night dining in lobby very good and reasonably priced.Genuine Expedia guest review
VERY COMFORTABLE, The front desk staff were very kind and Those welcome cookies are awesome!Genuine Hotels.com guest review
"Close to Whole Foods!"
Really enjoyed my 2 night stay and was so glad that it was next to a Whole Foods!Genuine Expedia guest review
The wireless network was down for most of my 24 hours at the hotel, and when my bedroom television broke it took the staff more than an hour to come by to repair it.Genuine Expedia guest review
Just our bad luck to book a night that had a lot of little guests running around. I'm sure the lobby is a great place to relax normally.Genuine Expedia guest review
"great price for suite"
Nice suite for that price...only problem bedroom door didn't close completely...not much privacyGenuine Hotels.com guest review
"Want a classy hotel, check here!"
The only thing is the noise from the atrium lounge. It is a good thing that I have a hearing loss. With the devices on, I can hear the noise through the closed window. Without them on, it is peaceful. Other than that, the hotel was wonderful. A big difference from another hotel elsewhere that was terrible for the asking rate. Thanks for the lovely night […] at Doubletree Hotel! Read moreGenuine Expedia guest review
nice hotel- wish I had more time to enjoy all they had to offerGenuine Hotels.com guest review
Imporessive. the staff were friendly and helpful. will visit again. TYGenuine Hotels.com guest review
Would stay at this hotel again! At first they got our room wrong as we had booked a suite. They quickly fixed the mistake. The suite was excellent. Location is great. Mall/food is walking distance. Highway to Phili is a stones throw and a 20-30 minute drive into city. Staff is super friendly. Lobby is wonderfully spacious. Pool is very nice. Free morning […] coffee in the lobby was better than most...a nice wake up. Beds very comfy. All in all, a real find at this price. Highly recommend. Read moreGenuine Hotels.com guest review
"Holmes & DkBS Comapany"
The location was perfect for my staffer and I. The property is well kept. The Front Desk were friendly and knowledgeable about the area. We will return soon.Genuine Hotels.com guest review
"Enjoyed stay but not everything was great!"
Very nice hotel but had some problems. Room next door (302) was used as a party room for some type of family reunion and was very noisy. Could hear the conversations from people standing and talking right outside the door. Room should not have been rented next to a party room. TV did not work in bedroom. Room was not cleaned until 5:00 one night and […] coffee packets were not replaced in the room. Would have expected a little better for a Doubletree Hotel. Overall though, must state that it was a bargain for the rate. Read moreGenuine Hotels.com guest review
Was very pleased with my room. Did not expect the extra room. Lots of mirrors made it easy for 2 people to get dressed at the same time. Hotel staff was friendly. Only complaint is that I couldn't understand the young lady at the desk upon check in as she talked very low and had an accent that made it difficult to know what she was saying.Genuine Expedia guest review
"August 2012 stay"
Overall, great hotel, very clean and comfortable. Would have liked to be closer to downtown.Genuine Expedia guest review
very impressed; quality hotel; excellent room service by housekeeping; refrigerator, cofeemaker in room; free coffee in lobbyGenuine Expedia guest review
Excellent hotel, we were lucky to get it at a great rate. Plenty of room, very nice interior, nice pool and hot tub. Very close to a mall with several food options. Would absolutely recommend this to anyone.Genuine Hotels.com guest review
I enjoyed the Hotel and the Staff was OUTSTANDING.Genuine Hotels.com guest review
"Staff very helpful."
Everyone was very helpful with assisting my family with directions and sites to visit. Definitely a must stay!Genuine Hotels.com guest review
"Very Nice, Excellent Value"
The rooms were spacious and well appointed, really luxurious considering the price. The restaurant was nice but somewhat short menu. The only negative was a small damaged area in the bathroom floor. This hotel has a wide arrray of amenties and is in a lovely wooded executive park area. It also has easy access to major roadways and shopping.Genuine Hotels.com guest review
"close to appointment site"
Very nice hotel, clean, quiet, would stay there again.Genuine Hotels.com guest review
"Great hotel from check in to check out"
Great experience. I just wish they gave out cookies without nuts when you checked in. I can't eat nuts.Genuine Hotels.com guest review
Loved it. Close to everything and easy to get to. Good location.Genuine Hotels.com guest review
"Nice Room for the Rate"
The hotel room was clean and comfortable. The breakfast was basic but I found plenty to eat. Did not visit the pool, but we will be back again often over the next several years as the overnight stop near my daughter's college 7 hours from home!Genuine Expedia guest review
Great stay! Great place!Genuine Hotels.com guest review
Location was fartehr away than I thought but it provided a great opportunity to visit locals, that I would have otherwise missed.Genuine Hotels.com guest review
"A trip cut short"
Me a my wife had a feeling of pressure to leave or cut our stay short due to hotel personnel not finding our reservation. Although the mistake was resolved our trip and anxiety still continue. Our wall of trust and relaxation never came downGenuine Hotels.com guest review
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