"Lovely Hotel, well-located, easy to get around"
Lovely hotel, nice amenities, beautiful restaurant, great breakfast, nice staffGenuine Expedia guest review
"Comfortable, but staff not helpful"
Our room worked well for our family with a king bed and pull out sofa. The room was clean and the shower was nice, but the staff were not overly friendly and they did not go out of their way. We got to the pool with our kids and noticed there were no pool towels. We called the desk immediately and asked them to bring towels. We called every 30 minutes […] for 2 hours and they never brought towels. We had to walk to our room soaking wet - it was uncomfortable and a bit embarrassing. Read moreGenuine Expedia guest review
"Men's clothing show at the Hotel"
Very comfortableGenuine Hotels.com guest review
"Superb hotel, huge and busy."
Loved the place, including my 2-room suite. My only problems were minor, a few little things in the room like a couple of reddish stains on the carpet and a missing cabinet knob, no biggie. The only real negative was that a lot of my floor's suites were occupied by businesses, clothing sales it seems. Never saw that in a hotel. Once they were open for […] business, it was a little crowded getting around the hallway with "deals" being finalized with customers. Not a big deal, I just prefer a little quieter area to relax. I'd stay there again, just avoid the third floor. The place has about 8 floors, and the pool/fitness room were awesome! Very convenient to a large mall, just off I-476 I guess it is. Very nice staff. Read moreGenuine Hotels.com guest review
A fair value for a multi-night stay.Genuine Hotels.com guest review
My husband and needed get away just for ourselves for the night. The Double-Tree provided us with just what we needed. Our check-in went smoothly and we enjoyed our stay.Genuine Expedia guest review
pleasantGenuine Hotels.com guest review
"Great place to stay."
I had a great time at this hotel. My room was clean and the service was great.Genuine Hotels.com guest review
"would stay there again"
Nice hotel. I chose it for the suite (separate bedroom) even though it was more than I wanted to spend, there were no other hotels offering a real suite. The only complaints I had were that the TV in the bedroom had no picture, but I didn't notice until just before checkout so I can't rate the hote'ls response, and the shower head was completely unacceptable. […] the water just dribbled out. I asked for a replacement head but did not get one during my 3-day stay. None the less, I would stay there again if I needed a true suite with a separate bedroom. Read moreGenuine Hotels.com guest review
"highly recommended as a moderately priced hotel"
staff exceptionally welcoming, accommodating and helpful my preferred hotel when traveling to or near Philadelphia dining room manager and wait staff excellentGenuine Expedia guest review
"more business than family oriented"
The front desk was excellent, rooms were clean and spacious. The building seems to be well worn; old/loose plumbing fixtures, worn upholstery, minor carpet stains. The pool area was always clean, though towels were not always available. At times it was difficult to reach housekeeping or "customer care line" on the phone. We ended up contacting the front […] desk most often. Overall a decent hotel with above average, if inconsistent customer service. Read moreGenuine Hotels.com guest review
"Good hotel, very good staff."
We arrived late in the evening and found that the bathroom sink drained very slowly, the remote control didn't work and the phone did not allow us to reach the front desk. After walking back to the lobby, the staff was very kind and immediately offered to move us to a different room. We moved down the hall. The other room was better, but did have a […] damp spot on the carpet in front of the refrigerator. We covered it with a towel and let the front desk know about it. Not a problem. The noise from the atrium carries into the rooms and we were afraid that we'd never escape it to get some sleep, but we were pleasantly surprised. The front sitting room faces the noise, but the bedroom is in the back and there is a separate door for it. Noise wasn't an issue at all. Food in the bar area was very good that evening, as was breakfast the next morning--a nice buffet, as well as made-to-order omelettes. Read moreGenuine Expedia guest review
Our experience was a positive as well as nice.The staff were kind and friendly.Genuine Expedia guest review
Only thing good was gal at front desk and lounge server very helpful with dining recommendations. AC very poor and I was told it was because they are from 1983! I left at 715 am and when I returned after 4 pm room still not cleaned . Duvet was dirty. When I was checking out Sunday am they were coming to clean the room at 1020am! Ice machine was broken. […] Ovwrall I would not stay there again Read moreGenuine Expedia guest review
The stay was awesome! The room, hotel, and staff were all A+.Genuine Hotels.com guest review
Hotel could use an update. Carpet stains, etc. Front desk staff is warm, welcoming, and has a do whatever it takes attitude to accommodate guests .Genuine Hotels.com guest review
"Check in at 3pm.?"
We where told check in was at 3pm. We were in traffic and did not get there until 5:15pm. Our room was not ready and were told we would have to wait a few minutes. That turned into 30 minutes and after being on the road for 4 hours with 2 small kids we just wanted to lay down and rest. When we got to the room we. Found that it was only one bed room. […] There web site says 2 room suite but they count the living roomwuth the pull out bed. Very misleading wording. Then we did not have towels and there was one wash cloth. Overall not a great stay. Read moreGenuine Expedia guest review
"First time in PA"
I had a great experience. I didn't have any issues upon arrival or checkout. The staff was courteous and very friendly.Genuine Expedia guest review
Our room had sopping wet carpet and a strong smell similar to cat urine. We were there two nights, gone during the day. It was supposed to be dealt with while we were not in room and it was just as bad the second night.Genuine Expedia guest review
"Good for the price"
Facility is slightly old. Bedroom door is not aligned and will not close properly. My tub has a poorly patched spot. Toilet make a lot noise and definitely not eco friendly. You can tell that the property is old but overall, it was very good for the price.Genuine Expedia guest review
The front desk group answered every question and were so friendly. The room was comfortable, coffee and teas were good and the warm cookies given to us upon arrival were perfect! I'd use this chain again.Genuine Hotels.com guest review
"Nice enough, but warm and hard"
The hotel was nice enough, with all of the usual amenities one would expect, but I like a cold room, and while the room's temperature was set at 60, I found it too hot to sleep. I suspect is was closer to 75. I also found the bed a bit firm for my liking....so if you're looking for a cold room and a bed you can melt into...maybe look elsewhere, but […] otherwise, nice enough. Read moreGenuine Expedia guest review
We had a great stay here. The staff were extra friendly and very helpful. I was traveling with a baby and we didnt have any soap to wash his bottles so the assistant manager bought some for us. The staff was great. The food was amazing as well it is definately worth the $14 for breakfast. There are so many choices and it is all delicious. The pool is […] big and heated. The fitness center is nice with lots of options. Only a half hr drive to most tourist attractions I would definately stay here again! Oh and every day they left us complimentary bottles of water. This was so nice for our trips. 2 thumbs up! One of the best hotels ive stayed at in a while. Only negative was the pull out couch bed was a little worn out so not very comfy but everything else was superb! Read moreGenuine Hotels.com guest review
"Good hotel north of Philly"
The bed and general condition of the suite were good. Had to get on my knees to plug my computer into the wall socket under the desk where I did my work. They need to fix that! Limited cable channels prevented us from watching the Stanley Cup from our room. Faucet at sink was loose.Genuine Expedia guest review
"Great loction, friendly staff, overall good stay."
Great loction, friendly staff, overall good stay. Air conditioning was broken, But staff was friendly and many things to do close by.Genuine Expedia guest review
Experience was only one evening. Accomodations were quite comfortable. My waitress at the restaurant was very friendly.Genuine Expedia guest review
Our hotel stay was really pleasant. After touring Valley Forge in 90 degrees weather it was nice hitting the hotel pool to cool off. Our hotel room was very clean and comfortable. The bedroom had great A/C.Genuine Expedia guest review
"Very welcoming staff!"
Everyone did all they could to make our stay enjoyable.Genuine Hotels.com guest review
Overall a very good experience. Close to several restaurants and Whole Foods which was convenient with kids. Staff was very helpful and mailed items I had left in the room after checking out. One loud night due to the open concept of the layout but the other 3 nights were fine.Genuine Hotels.com guest review
Bathroom designer neglected to include a towel bar. Double is tub Jacuzzi sounded like a 727 at takeoff. Total useless and NOT romantic.Genuine Hotels.com guest review
I was pleased to find the hotel was within a 15 mile radius to my business travel, shopping and many restaurants in a 2 mile radius. The hotel restaurant food was good. The breakfast was better and the bar atmosphere was enjoyable in a quaint setting. I would definitely revisit the hotel and refer to a friend (or maybe not - best kept secret.)Genuine Hotels.com guest review
3 night stay, TV did not work in bedroom 1st night, they fixed it. Left a note on counter requesting caffeinated coffee, never left me any. Took my washcloths first morning and did not replace them until I called on third day. Telephone in bedroom didn't function properly, had to use other phone to call front desk. They did leave me all new soaps and […] shampoos each day but had to call the third day to have room cleaned because I still did not have any washcloths by 4pm, room had not been cleaned yet. It was clean and comfortable, but I can say I have never had so many incidents, although small, at any other hotel. Read moreGenuine Hotels.com guest review
"enjoyed the stay"
Greeted with a warm chocolate chip cookie, as is standard for DT. Desk staff courteous. Room was clean. Upgraded to Hilton Rewards room as a professional courtesy since not a member of HR. Would stay here again. Will shop more DoubleTrees when traveling.Genuine Hotels.com guest review
"Nice room, poor amenities"
I was traveling with my friend to attend two bridal showers in the area. I chose the Doubletree because it was conveniently located for the parties, but, more importantly, because it has a pool and hot tub. My friend suffers from serious back problems, so I purposely searched for a hotel with these amenities. However, the hot tub was not working, while […] the pool was almost unbearably hot. Not warm - HOT - like swimming in a bowl of soup. In addition, I paid the additional fee to have breakfast included, which we enjoyed on Saturday. But when we went down to breakfast on Sunday, we were informed that, because, it was Mother's Day, they had stopped supplying breakfast early so they could set up for a reserved brunch. No one informed us of this, and we followed the breakfast times as listed in the hotel guide. The woman in charge was kind enough to get us a couple of yogurts, and there was a coffee machine available, so our breakfast consisted of coffee and yogurt, eaten in our car. On the positive side, our room, a suite with two double beds, was lovely, spacious, clean and comfortable. Read moreGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"Layover, worth longer"
Very nice hotel, probably designed for business events. So, it was more like high end Hilton building with DoubleTree suite type rooms.Genuine Hotels.com guest review
Nice room. Cool look inside lobby.Genuine Hotels.com guest review
In addition to the hotel being unclean and loud, the staff was horrible. As part of our reservation, we were to receive a free breakfast. The hotel ran out of bacon. We had to wait several hours to get clean sheets and towels. We were told that this was all due to Penn relays.Genuine Hotels.com guest review
"Not bad for the money"
I would have probably given the hotel 4 stars but the rooms and hotel are a bit outdated. The shower also didn't drain properly so that was a bit annoying having to take a shower with a foot of water in the tub.Genuine Hotels.com guest review
Staff was friendly, polite, and professional. Room was quiet and clean. Mattress could have been of better quality.some dining utensils would have been nice since room had microwave. Overall nice experience.Genuine Hotels.com guest review
My family really loved the hotel. We meet longtime friends that we haven't seen in 16 years and loved the pool and spa and the surrounding area. Philly within 20 miles. The room was wonderful. The cookies so good. My only small issue was there weren't any clean towells in the pool are. We and another family called while at the pool within an hour of […] each other and no one ever came to collect dirty towells or bring new ones. My family shared one towel for the five of us. We opted for the bed n' breakfast option and there was alot to choose from. I reccommend everyone get that option. Read moreGenuine Hotels.com guest review
Very Comfortable Beds, nice separate sitting area, good location near a mall and good restaurants. The buffet breakfast at the hotel (at extra cost) was extensive and good.Genuine Hotels.com guest review
"Comedy Concert in Philly"
Great staff and Clean roomGenuine Hotels.com guest review
"all good in the end"
It turned out all goodGenuine Hotels.com guest review
When the room was booked we were told by rep hoyt, that we have will have a complementary roll away bed (there was 6 of us) and that breakfast would also be complementary. This was never so. The manager on duty said it was imposibble to provide the extra bed/;reakfast. We were totally disappointed with the booking. Apparantly hoyt just hurridely made […] the booking without paying attention to what we wanted. Read moreGenuine Hotels.com guest review
"Staff was great"
They were extremely nice to us. We had a car accident and were actually booked in Center City. Hotels.com changed the reservation for us with no hassle. It was an long day and we were starving. Our dinner was excellent, compliments to the chef!!! Very comfortable and very clean.Genuine Hotels.com guest review
This hotel was pretty nice for the money. Big room with separate bedroom/living room but the rooms looked like they could use some updating. Staff was very friendly and of course we got a cookie when we checked in. Nice bar area inside hotel, didn't check out their food. Hotel is set up a little weirdly, but it worked.Genuine Hotels.com guest review
Beautiful hotel with very friendly staff. Great breakfast! We will certainly stay there again.Genuine Hotels.com guest review
Great location, fantastic hotel, super customer service!Genuine Hotels.com guest review
From the minute we checked in it was a great experience. Friendly staff, great room and wonderful facility. We will definitely be back.Genuine Hotels.com guest review
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