"more business than family oriented"
The front desk was excellent, rooms were clean and spacious. The building seems to be well worn; old/loose plumbing fixtures, worn upholstery, minor carpet stains. The pool area was always clean, though towels were not always available. At times it was difficult to reach housekeeping or "customer care line" on the phone. We ended up contacting the front […] desk most often. Overall a decent hotel with above average, if inconsistent customer service. Read moreGenuine Hotels.com guest review
"Good hotel, very good staff."
We arrived late in the evening and found that the bathroom sink drained very slowly, the remote control didn't work and the phone did not allow us to reach the front desk. After walking back to the lobby, the staff was very kind and immediately offered to move us to a different room. We moved down the hall. The other room was better, but did have a […] damp spot on the carpet in front of the refrigerator. We covered it with a towel and let the front desk know about it. Not a problem. The noise from the atrium carries into the rooms and we were afraid that we'd never escape it to get some sleep, but we were pleasantly surprised. The front sitting room faces the noise, but the bedroom is in the back and there is a separate door for it. Noise wasn't an issue at all. Food in the bar area was very good that evening, as was breakfast the next morning--a nice buffet, as well as made-to-order omelettes. Read moreGenuine Expedia guest review
Our experience was a positive as well as nice.The staff were kind and friendly.Genuine Expedia guest review
Only thing good was gal at front desk and lounge server very helpful with dining recommendations. AC very poor and I was told it was because they are from 1983! I left at 715 am and when I returned after 4 pm room still not cleaned . Duvet was dirty. When I was checking out Sunday am they were coming to clean the room at 1020am! Ice machine was broken. […] Ovwrall I would not stay there again Read moreGenuine Expedia guest review
The stay was awesome! The room, hotel, and staff were all A+.Genuine Hotels.com guest review
Hotel could use an update. Carpet stains, etc. Front desk staff is warm, welcoming, and has a do whatever it takes attitude to accommodate guests .Genuine Hotels.com guest review
"Check in at 3pm.?"
We where told check in was at 3pm. We were in traffic and did not get there until 5:15pm. Our room was not ready and were told we would have to wait a few minutes. That turned into 30 minutes and after being on the road for 4 hours with 2 small kids we just wanted to lay down and rest. When we got to the room we. Found that it was only one bed room. […] There web site says 2 room suite but they count the living roomwuth the pull out bed. Very misleading wording. Then we did not have towels and there was one wash cloth. Overall not a great stay. Read moreGenuine Expedia guest review
"First time in PA"
I had a great experience. I didn't have any issues upon arrival or checkout. The staff was courteous and very friendly.Genuine Expedia guest review
Our room had sopping wet carpet and a strong smell similar to cat urine. We were there two nights, gone during the day. It was supposed to be dealt with while we were not in room and it was just as bad the second night.Genuine Expedia guest review
"Good for the price"
Facility is slightly old. Bedroom door is not aligned and will not close properly. My tub has a poorly patched spot. Toilet make a lot noise and definitely not eco friendly. You can tell that the property is old but overall, it was very good for the price.Genuine Expedia guest review
The front desk group answered every question and were so friendly. The room was comfortable, coffee and teas were good and the warm cookies given to us upon arrival were perfect! I'd use this chain again.Genuine Hotels.com guest review
"Nice enough, but warm and hard"
The hotel was nice enough, with all of the usual amenities one would expect, but I like a cold room, and while the room's temperature was set at 60, I found it too hot to sleep. I suspect is was closer to 75. I also found the bed a bit firm for my liking....so if you're looking for a cold room and a bed you can melt into...maybe look elsewhere, but […] otherwise, nice enough. Read moreGenuine Expedia guest review
We had a great stay here. The staff were extra friendly and very helpful. I was traveling with a baby and we didnt have any soap to wash his bottles so the assistant manager bought some for us. The staff was great. The food was amazing as well it is definately worth the $14 for breakfast. There are so many choices and it is all delicious. The pool is […] big and heated. The fitness center is nice with lots of options. Only a half hr drive to most tourist attractions I would definately stay here again! Oh and every day they left us complimentary bottles of water. This was so nice for our trips. 2 thumbs up! One of the best hotels ive stayed at in a while. Only negative was the pull out couch bed was a little worn out so not very comfy but everything else was superb! Read moreGenuine Hotels.com guest review
"Good hotel north of Philly"
The bed and general condition of the suite were good. Had to get on my knees to plug my computer into the wall socket under the desk where I did my work. They need to fix that! Limited cable channels prevented us from watching the Stanley Cup from our room. Faucet at sink was loose.Genuine Expedia guest review
"Great loction, friendly staff, overall good stay."
Great loction, friendly staff, overall good stay. Air conditioning was broken, But staff was friendly and many things to do close by.Genuine Expedia guest review
Experience was only one evening. Accomodations were quite comfortable. My waitress at the restaurant was very friendly.Genuine Expedia guest review
Our hotel stay was really pleasant. After touring Valley Forge in 90 degrees weather it was nice hitting the hotel pool to cool off. Our hotel room was very clean and comfortable. The bedroom had great A/C.Genuine Expedia guest review
"Very welcoming staff!"
Everyone did all they could to make our stay enjoyable.Genuine Hotels.com guest review
Overall a very good experience. Close to several restaurants and Whole Foods which was convenient with kids. Staff was very helpful and mailed items I had left in the room after checking out. One loud night due to the open concept of the layout but the other 3 nights were fine.Genuine Hotels.com guest review
Bathroom designer neglected to include a towel bar. Double is tub Jacuzzi sounded like a 727 at takeoff. Total useless and NOT romantic.Genuine Hotels.com guest review
I was pleased to find the hotel was within a 15 mile radius to my business travel, shopping and many restaurants in a 2 mile radius. The hotel restaurant food was good. The breakfast was better and the bar atmosphere was enjoyable in a quaint setting. I would definitely revisit the hotel and refer to a friend (or maybe not - best kept secret.)Genuine Hotels.com guest review
3 night stay, TV did not work in bedroom 1st night, they fixed it. Left a note on counter requesting caffeinated coffee, never left me any. Took my washcloths first morning and did not replace them until I called on third day. Telephone in bedroom didn't function properly, had to use other phone to call front desk. They did leave me all new soaps and […] shampoos each day but had to call the third day to have room cleaned because I still did not have any washcloths by 4pm, room had not been cleaned yet. It was clean and comfortable, but I can say I have never had so many incidents, although small, at any other hotel. Read moreGenuine Hotels.com guest review
"enjoyed the stay"
Greeted with a warm chocolate chip cookie, as is standard for DT. Desk staff courteous. Room was clean. Upgraded to Hilton Rewards room as a professional courtesy since not a member of HR. Would stay here again. Will shop more DoubleTrees when traveling.Genuine Hotels.com guest review
"Nice room, poor amenities"
I was traveling with my friend to attend two bridal showers in the area. I chose the Doubletree because it was conveniently located for the parties, but, more importantly, because it has a pool and hot tub. My friend suffers from serious back problems, so I purposely searched for a hotel with these amenities. However, the hot tub was not working, while […] the pool was almost unbearably hot. Not warm - HOT - like swimming in a bowl of soup. In addition, I paid the additional fee to have breakfast included, which we enjoyed on Saturday. But when we went down to breakfast on Sunday, we were informed that, because, it was Mother's Day, they had stopped supplying breakfast early so they could set up for a reserved brunch. No one informed us of this, and we followed the breakfast times as listed in the hotel guide. The woman in charge was kind enough to get us a couple of yogurts, and there was a coffee machine available, so our breakfast consisted of coffee and yogurt, eaten in our car. On the positive side, our room, a suite with two double beds, was lovely, spacious, clean and comfortable. Read moreGenuine Expedia guest review
GoodGenuine Hotels.com guest review
"Layover, worth longer"
Very nice hotel, probably designed for business events. So, it was more like high end Hilton building with DoubleTree suite type rooms.Genuine Hotels.com guest review
Nice room. Cool look inside lobby.Genuine Hotels.com guest review
In addition to the hotel being unclean and loud, the staff was horrible. As part of our reservation, we were to receive a free breakfast. The hotel ran out of bacon. We had to wait several hours to get clean sheets and towels. We were told that this was all due to Penn relays.Genuine Hotels.com guest review
"Not bad for the money"
I would have probably given the hotel 4 stars but the rooms and hotel are a bit outdated. The shower also didn't drain properly so that was a bit annoying having to take a shower with a foot of water in the tub.Genuine Hotels.com guest review
Staff was friendly, polite, and professional. Room was quiet and clean. Mattress could have been of better quality.some dining utensils would have been nice since room had microwave. Overall nice experience.Genuine Hotels.com guest review
My family really loved the hotel. We meet longtime friends that we haven't seen in 16 years and loved the pool and spa and the surrounding area. Philly within 20 miles. The room was wonderful. The cookies so good. My only small issue was there weren't any clean towells in the pool are. We and another family called while at the pool within an hour of […] each other and no one ever came to collect dirty towells or bring new ones. My family shared one towel for the five of us. We opted for the bed n' breakfast option and there was alot to choose from. I reccommend everyone get that option. Read moreGenuine Hotels.com guest review
Very Comfortable Beds, nice separate sitting area, good location near a mall and good restaurants. The buffet breakfast at the hotel (at extra cost) was extensive and good.Genuine Hotels.com guest review
"Comedy Concert in Philly"
Great staff and Clean roomGenuine Hotels.com guest review
"all good in the end"
It turned out all goodGenuine Hotels.com guest review
When the room was booked we were told by rep hoyt, that we have will have a complementary roll away bed (there was 6 of us) and that breakfast would also be complementary. This was never so. The manager on duty said it was imposibble to provide the extra bed/;reakfast. We were totally disappointed with the booking. Apparantly hoyt just hurridely made […] the booking without paying attention to what we wanted. Read moreGenuine Hotels.com guest review
"Staff was great"
They were extremely nice to us. We had a car accident and were actually booked in Center City. Hotels.com changed the reservation for us with no hassle. It was an long day and we were starving. Our dinner was excellent, compliments to the chef!!! Very comfortable and very clean.Genuine Hotels.com guest review
This hotel was pretty nice for the money. Big room with separate bedroom/living room but the rooms looked like they could use some updating. Staff was very friendly and of course we got a cookie when we checked in. Nice bar area inside hotel, didn't check out their food. Hotel is set up a little weirdly, but it worked.Genuine Hotels.com guest review
Beautiful hotel with very friendly staff. Great breakfast! We will certainly stay there again.Genuine Hotels.com guest review
Great location, fantastic hotel, super customer service!Genuine Hotels.com guest review
From the minute we checked in it was a great experience. Friendly staff, great room and wonderful facility. We will definitely be back.Genuine Hotels.com guest review
"Un-Happy New Year 2013!! :-("
Booking through Hotels.com was a very smooth transaction. For the same exact room and amenities they actually were cheaper than booking through the hotel directly. Thanks Hotel.com. ...but that's where the happiness ended. Our stay at DoubleTree Suites by Hilton Philadelphia West, to bring in the New Year 2013, was an absolute NIGHTMARE! Upon arrival […] our keys didn't work to get into our room. An engineer was going to come up and repair the lock while we waited but we eventually convinced them to give us another room. Next our heater in the new room didn't work so the "engineer" came to reverse the electrical wiring. We didn't find out until we awakened the next morning FREEZING that our heater still didn't work. I went down to the Business Center that same morning to send money via WU to a friend and the internet didn't work. After about 45 minutes of waiting while they troubleshooted the staff concluded that they would have to wait until AT&T arrived...which meant More Waiting!! I then fixed the problem by advising a staff member to unplug then re-plug the power cord and other cords from the modem then hit the reset button. Last but not least, when my family and I awoke the next morning there was NO WATER available - well through to the time that we left!!!! We had paid in full and in advance to stay here and all we got out of this stay was a change in scenery. And for our "two night" nightmare, the Manager offered no refund, but a "one night" stay in the future :-( Read moreGenuine Hotels.com guest review
"Beautiful hotel. Spacious common areas."
Loved the living room. Terrific pool and spa area.Genuine Expedia guest review
I enjoyed my stay!Genuine Hotels.com guest review
"Spacious rooms but could use some minor maintenanc"
The hotel lobby was decorated for the holidays and looked beautiful! The staff were awesome! Always asked if we needed anything, were very pleasant and seemed very happy to be there. The room was ok. Some things were not nice as i expected. the sink was clean but has seen better day, the water pressure in the shower was non-exsistant, the drapes in […] the living room looked like they have never been cleaned and the beds were to bouncy. I share a bed with my 4 year old and could feel here turn while asleep. I loved that there is a separate living area and we werent crammed in a room with just 2 beds. Overall its was a decent hotel and would stay there again. Read moreGenuine Expedia guest review
Non-Smoking room smelled like smokeGenuine Hotels.com guest review
"Nice hotel for families"
We had a good visit. Pretty lobby and excellent buffet breakfast. Rooms were nice for the price. We would return. Right next to a huge mall with many restaurant options.Genuine Hotels.com guest review
The hotel was very nice. The suites were kept in excellent condition. I did have problems sleeping due to 2 wedding/receptions going on. I went to the vending at 1:30am and the reception was still going on. I was just amazed by the noise, but its a wedding so I tried to be understanding. Although I had a lack of sleep, I would recommend this hotel.Genuine Hotels.com guest review
Stayed here before-room was much cleaner. Had trouble with the TV in the bedroom. Had to call maintenance to turn on the shower. Was very nice, came back later & fixed it. Room needs a little updating. Dust on the ceiling from the fan-bathroom could have been cleaner initially, however, was cleaned thoroughly throughout our 3 day stay. There was a wedding […] so it was a little noisy. Didn't get cookies this time!! Like the hotel-will try again. Price was very good. Read moreGenuine Expedia guest review
Room was smaller than expected, tended to be noisy due to nearby stairwell and did not have a refrigerator as was listed to be in each room. When requested a 2nd coffee cup and bag of coffee was brought to the room quickly.Genuine Hotels.com guest review
The food was horrible. The chicken was spoiltGenuine Hotels.com guest review
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