DoubleTree by Hilton Detroit - Novi - Novi

Had to haul luggage up stairs, no elevator to second floor found----- returned to room to change at 4pm and room was still not cleaned--- it is a small thing but the liquid shampoo, conditioner and lotion were used and left only partially full. The best I can say is only fair for the price........ and there was an upcharge for Wi-Fi, went to local coffee […] shop instead. Read more

Genuine Hotels.com guest review

Brought my wife, 6 year old son and 15 year old daughter for her birthday. Ironically the hotel was hosting a fraternity that night. Hallways were full of loud drunk college kids one of whom trapped my wife in the hall at 11pm and groped her the police were called and removed him. Completely rediculous !! Will never go back

Genuine Hotels.com guest review

It was comfortable and clean.

Genuine Hotels.com guest review

Hotel staff were very nice and helpful. The hotel was very clean. The only complaint is the heating system in the room. It is loud and the room was very dry. There needs to be some humidification system.

Genuine Expedia guest review

The room was standard, nothing special. No fridge, no sink. I have stayed at several hotels. The price I paid was not worth the stay. I was charged extra for coffee in the morning from downstairs. Breakfast was not included. I will not be coming back to that hotel for that price.

Genuine Hotels.com guest review

I booked a Pre-Pay, and was pleased with the bargain, though it is risky due to no refund/cancellation. It has been awhile since having a Double-Tree stay......... and I mention it because of my expectations. I'll skip comment of No Complimentary Coffee because there is a dining area/room. I asked for a local map..... Do Not Have? Assume everyone has […] GPS? I wished to weigh our suitcases before heading to the airport and asked if there was a scale..... Do Not Have? I realize there was no Bell Captain, but not even a handheld scale? Expectations of efficiency because we are travelling.... because we are away from home!! Read more

Genuine Hotels.com guest review

Expedia said the provided free Internet, but they wanted $10/day for in-room. Free is only in lobby. I could not get a good consistent temperature in the room, and the bedding didnt quite cover me at night.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Everything was fine by questions listed. My big complaint was how loud and noisy this hotel was. I've stayed at many high rated hotels in Michigan but this was the noisiest one I've ever been in. It was nearly impossible to sleep. The room did not have a refrigerator or microwave and the remote for the TV did not work either. Maybe it was just that […] one room in the place that I got stuck with but I won't go back again Read more

Genuine Expedia guest review

Currently under construction. Side door used for entrance, no elevator. No fitness center. There was a constant smell of burnt coffee in the hallway by reception. Dirty linens were still in the hallway at 5:00 pm. It took three trips to reception to convince them that my phone did not work. My room had drinking glasses, my friends had none for three […] days. They gave us a chocolate chip cookie at check-in. A free breakfast would have been better compensation for the state of affairs. Read more

Genuine Expedia guest review

I love this hotel, the rooms were so neat and clean. There were so many wonderful places surrounding the hotel so it was easy to find somthing to do. The front desk even gives you a warm cookie when you check in! I will surely be using this hotel again and again!

Genuine Hotels.com guest review

Very good location and very convenient for hotel stay.

Genuine Hotels.com guest review

The hotel is (was) going through some major renovations and I was not aware of these when I made the reservation. I had requested a room either close to an elevator or with minimum walking from an entrance. I never saw an elevator and our room was equidistant from both entrances and on the second floor! The restaurant/breakfast accomodations were terrible […] in that the breakfast buffet was located in a small room and there was no way everyone could get their breakfast - lines and waiting - we went out! I have stayed in this hotel before, but will be checking much more closely before making another reservation next year. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The room was in Ok condition. We were told the wrong time for the shuttle service and was really upset by it and got no concern about it from mangment. Wish they had better customer service. And the hotel needs an update.

Genuine Expedia guest review

There were paper signs directing us to a room temporarily being used as the "Front Desk". The hotel was obviously under renovation construction, which I should have been told at booking. There was no elevator use available. The door we had to use to get to our room always had one or two cleaning carts parked inside the entrance area. Someone dropped […] a bottle of water in the hallway shortly after arrival. It was still there when we left. They slipped the bill under my door but it was blank and showed my home address as Bellevue Washington and I live in Phoenix AZ. There are plenty of other hotels to choose from in that area and I will choose a different next time. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This hotel is tucked away behind a suburban strip center where the road is deteriorating badly. The hotel itself in undergoing renovation and the lobby was closed. No elevator service, no fitness room during renovation. Breakfast moved around from place to place inside the hotel. The second time we had breakfast, we discovered it wasn't comped - which […] was ridiculous considering the state of the hotel. It was pretty lousy food - there are various sit-down restaurants within a very short distance that are less expensive. The room itself was fair, but dated. The bed and pillows were reasonably comfortable. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

nice and quiet,very comfortable,just wish we would have had a refrigerator in our room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

comfort at night -- quilts made for cozy sleeping Also great rates thru hotels.com

Genuine Hotels.com guest review

We stay at this hotel several times a year and it is always positive.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

This is a great establishment, and a very nice hotel to the brand of hilton. The rooms were very clean and spacious. My girlfriend and I enjoyed the warm pool, and spa area. For being the winter it really felt nice after a day in the cold. The staff was very helpful and pleasent during our stay.

Genuine Hotels.com guest review

Wonderful, very welcoming hotel staff. Assistant manager was very friendly and wanted to make our stay comfortable and special. The hotel was clean and new. Rooms were very nice. Enjoyed the swimming pool, sauna and hot tub. Dinner service was very slow. We were told that the dining room was open until 11 p.m., but when we arrived for dinner around […] 6:45, we were told the chef wanted to go home at 7:00. In the end, our group was accommodated and the food was good. But they may not be set up for larger parties without planning ahead. Breakfast buffet was delicious. The food buffet and omelette station was set up and ready to go. Read more

Genuine Hotels.com guest review

I was greeted at the front desk by a courteous employee and a nice warm chocolate cookie.The rest of my stay was equally pleasant. The hotel was within 2 minutes of where I was visiting. My room was quiet, clean, and fresh. The buffet breakfast was nice and on sunday it included waffles. I enjoyed my visit and would recommend this hotel to anyone visiting […] the Novi Michigan area. Read more

Genuine Hotels.com guest review

Its in need of updating, individual heat/air in the rooms are NOISY. Hear every sound from other rooms and I am a sound sleeper. Would not stay there again.

Genuine Hotels.com guest review

At the first glance the hotel was fine. It is getting old and is need of maintenance. The bathroom vanity in room 148 was cracked. The TV was un-operative, which we did not care and so did not complain. The room looked clean but there were dust bunnies at the bottom of the non-functioning TV cabinet. The breakfast buffet was very skimpy for $$$.

Genuine Hotels.com guest review

Very clean, nice staff, close to lots of stores and restaurants.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was very convienient to everything. Shoppinig and other attractions. Very nice staff. Very nice and clean rooms. Easy check in and out. We stay here when ever we are at Novi. Very reasonabley priced!

Genuine Hotels.com guest review

The only issue I encountered was I requested to be placed in a room away from children or visiting teenagers and was informed I would be placed in a separate area. I was then disturbed repeatedly by teenagers from an athletic team running the halls and slamming doors up until approximately 11 PM and beginning again at approximately 6 AM. It was quite […] disruptive. I was very happy with the condition of my room otherwise and found the bed to be quite comfortable. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We have stayed at the hotel in past years and were very satisfied, but they are now charging $11.95 for the breakfast buffet. This in my opinion is extremely high for a breakfast. Also they no longer have free in room wi-fi which is very importatn to my husband and me. I just felt that the hotel has declined from the past years. I had recommended this […] hotel to several people, but not again. Read more

Genuine Expedia guest review

Hotel was fine, clean, good sized rooms, friendly staff, and best of all warm cookies and milk before heading to bed.! Only downside was internet access was not included with Hotel.com rate.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great hotel. We stay here whenever we are in Novi or the immediate area. Clean hotel, nice breakfast buffet. Close to lots of restaurants and a really nice mall. The air conditioner in our room left something to be desired, couldn't get to a good temp. Either was too hot or too cold. Never had this problem before. But it wasn't a deal breaker. The beds […] are amazing, and staff is very friendly. Look forward to staying here again. A+ Read more

Genuine Hotels.com guest review

Great hotel, very clean room and very comfortable bed. The only thing is the shuttle bus didnt start early enough to go to my meetings so i had to take a taxi.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great Experience Overall. Big room, convenient location, great value!

Genuine Expedia guest review

We really liked the close proximity to everything...stores, restaurants. You could walk almost anywhere. There is no free breakfast but a Panera Bread was right up the street for a quick bite. The restaurant in the hotel looked great but we were in a hurry so we did not dine there. When we arrived the geese that frequent the area had left droppings […] all over the walkway but a quick call to the front desk and it was cleaned up immediately. Overall, this place was great! Read more

Genuine Expedia guest review

At the end I got a complimentary dinner + drinks but the bad "taste still in my mouth". Arriving from Germany at 10PM (local time) to the Hotel (+7 hour difference) I had to wait almost an hour to be moved to another room (in pijama's!) after having in 3 rooms problems with the air conditioning. At the front desk it was a young man very polite but without […] memory what customers asked for. Three times I had to call him when somebody will came to fix the A/C ! At next day also I call him if the swimming-pool was open after manteinance but he forgot to call me again. ! No comments. Hotel is OK Double Treee is a good chain but this one was the exception. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Our stay was excellent, loved the hotel and the bed was the most comfortable bed I've ever been in! LOVED IT!

Genuine Hotels.com guest review

Overall appearance and cleanliness of the hotel was very good. Housekeeping was very mindful of the Do Not Disturb sign on the door and cleaned the room well into the afternoon hours. I highly recommend this hotel when staying in the Novi, MI area.

Genuine Expedia guest review

Nice place. Very clean. Free shuttle to shopping/shows/bars, etc. Free chocolate chip cookies

Genuine Hotels.com guest review

Everything was very nice. I would stay there again when ever we are in the area. Everything was in good condition and the staff was very friendly!

Genuine Expedia guest review

This is a very nice hotel situated close to both restaurants and the interstate. Room was comfortable and well appointed

Genuine Expedia guest review

CLEAN HOTEL, GOOD BUFFET, GOOD SERVICE, NICE VALUE

Genuine Expedia guest review