"Fabulous Customer Service!"
This was a last-minute, single-night stay because of a missed, connecting flight. Although there was little room in the shuttle because of other guests, the driver kindly suggested taking one parent and our children in the first trip to get us out of the cold...something we hadn't thought of due to other travel stresses we were worrying about. One of […] us waited in the lobby and one of the staff even went the extra effort and got us milk for our baby from the breakfast bar. This was late at night. She went above and beyond. A crib was provided to us and we were helped into our room with our mountain of luggage. We never felt like an inconvenience, but an actual guest...rather than a customer. The room was clean and the beds comfortable. The breakfast the next morning was very good and full of hot and cold items such as bacon, sausage, biscuits and gravy, toast, bagels, cereal, plenty of milk and yogurt, etc. This was a wonderful stay! Read moreGenuine Hotels.com guest review
"It's Like being at home."
It is a place I look for to staying.Genuine Hotels.com guest review
"couldn't swim this go round."
The overall stay was pretty nice, I was however disappointed to find that the pool was out of service which was the main reason for our stay in the first place.Genuine Hotels.com guest review
"No pool for the kids!"
I chose this hotel because of the pool, disappointed at check-in to find out that the pool was closed for repairs.Genuine Hotels.com guest review
great breakfast! We had good rest.Genuine Hotels.com guest review
Aesthetics could use some serious work but other than that can't complainGenuine Hotels.com guest review
Restaurant was the weak point. The fried green tomatoes were awful. Breakfast was but so so. Ambience left much to be desired.Genuine Hotels.com guest review
"good room for short stay"
Two nights.very pleasant accommodations.Ate there one night. Food was good. Staff was considerate, pleasant, professional. Would recommend to others.Genuine Hotels.com guest review
"Convenient and Clean"
Short stay, but room was clean. Breakfast was pretty good and included. Location was convenient.Genuine Hotels.com guest review
My family and I always stay in this hotel when visiting other family members in the area. This hotel definitely meets my specifications for room cleanliness and comfort. From the time you check in to departure the staff is always there to assist. The staff is always friendly and helpful. If I have a problem (which is hardly ever), it is taken care of […] immediately. I really enjoy staying at this hotel. My hat goes off to the manager. He/she really know how to run a successful establishment. Read moreGenuine Hotels.com guest review
A nice hotel for a short stay.Genuine Hotels.com guest review
"Amazing, and quiet resort."
Relatively calm compared to other hotels that i have visited. Very polite staff, with excellent services. I will obviously come back, in my next visit.Genuine Expedia guest review
"Always have problems here."
We've stayed at this hotel over a dozen times because it's very close to family that we visit often. The last few stays were terrible. The front desk staff is never helpful. We stopped coming here for about a year because of the problems, but decided to try it again since their rates are so low. It's just not worth it. The hotel is dirty and not in […] great shape. I was traveling with my mom and daughter on this trip. We were assigned a room, took all our stuff up only to discover the room hadn't been cleaned. Lugged everything back down to the lobby. The woman at the front desk couldn't have cared less. She gave us a different room key and said "Try this one." I mentioned that we used to come here a lot, but had stayed a way because of repeated problems. She said, "This hotel?" That was it. We won't be back. Read moreGenuine Hotels.com guest review
"Don't stay here if you need flexible stay"
If you are a person that may need to make a change in your scheduled stay, do not book here, because of my job I have to be very flexible whenever I take a vacation because of emergencies at work I may have to change my plans, as luck would have it this happen to me, I scheduled for three days at this hotel and prepaid in advance using expedia, well […] on my first day I get a call from my job wanting me to come back the next day because of a emergency situation, early the next morning I go to the desk and tell them of my situation and was told by the people working the desk I need to contact expedia about being refunded the two days I wouldn't be able to use, I contact expedia who told me they had to contact the hotel to get them to ok a refund, which expedia did talk to the people at the desk, expedia informs me that they couldn't do this because the manager wasn't there that day and that "John" would be there the next day but it shouldn't be a issue, (there was a placard behind the desk with the manager on duty picture that day, this person was a woman and she was there). I checked out that same morning, two days later I get a email from expedia saying the manager refused to refund me those two days I didn't use. I have used a lot of hotels in the past where I had this same thing happen with no issues being refunded the days I didn't use, I am totally disappointed with this. If you're a traveler that may need to make sudden plan changes stay away for this hotel Read moreGenuine Expedia guest review
"First - timer"
Overall not bad. Rooms where clean but need maintenance. Well kept grounds, however swimming pool area not well kept and furniture looked worn. Breakfast was very good. Lobby not very impressiveGenuine Hotels.com guest review
"More value for your money! ¯\_(ツ)_/¯"
the hotel is excellent, the buffet breakfast was amazing, the room was very clean, and especially the lunch lady (person that takes the breakfast tickets), super nice, very kind, very pleasant, the indoor pool pretty nice, in overall, my stay was unforgivable, Thank you!Genuine Expedia guest review
Excellent hot buffet breakfastGenuine Hotels.com guest review
My stay was wonderful. I traveled 6 hours to get to Virginia to visit family and stay for the weekend. I have been to many hotels in that area and was not satisfies with the service or the room. Lake Wirght staff were wonderful and friendly. The breakfast was delicious. The rooms were clean and offered many amenities. I was happy with the stay and plan […] to stay there again. My only complaint is that the pool and pool area could have been cleaner. Read moreGenuine Hotels.com guest review
Overall, this was a great experience for the price. The thing I liked most was having "extra work space" with a small couch, chair, television in addition to the standard desk and internet connection. What I liked least is the man who checked me in only did the minimum necessary, he did not offer information about where the elevators were...how to secure […] a luggage cart, etc. -those niceties go a long way in making a great "first impression." Read moreGenuine Hotels.com guest review
it was nice but pool should be open at night also cleanerGenuine Expedia guest review
Our air conditioner leaked water on to the carpet, smelling up our room something terrible. Overall our room had the feeling of griminess.Genuine Expedia guest review
Hotel is located too far from the beach, other than that is was a pleasant experience.Genuine Hotels.com guest review
"great vacation for smaller budget"
For one the price was very reasonable and the hotel itself and room was clean and the breakfast was greatGenuine Hotels.com guest review
My wife and I enjoyed our experience, but I did find some of the room furniture to be outdated. The breakfast coupons were a plus.Genuine Expedia guest review
"A Great Place To Stay"
We were here for 5 nights and thoroughly enjoyed our stay. Not one staff member was impatient or rude to us. The food was good and the beds comfortable.Genuine Expedia guest review
"Fair at best"
The room was spacious enough but the hotel very much needs updating.Genuine Hotels.com guest review
Based on the other reviews I was expecting the hotel to be nicer. It is in need of some basic maintenance and repair. There were missing ceramic tiles on the elevator floor, mold on the ceiling in the room, the tub looked like it could use a good scrubbing and the door of the room next door had been broken into with what appeared to have been a pry […] bar. We could not figure out how to adjust the thermostat so the room was only comfortable when the air kicked on and the air conditioner itself was very noisy. The best part of the stay was the breakfast, it was a full buffet. Read moreGenuine Hotels.com guest review
"Great place for the family to stay."
The hotel was very clean and the staff was outstanding. Everyone we encountered on the staff was friendly and helpful.This facility allows dogs for a nominal fee and has a nice area to exercised the pets. The location is convenient to get to the beach and other points of interest in the Virginia Beach/Norfolk area. If you have a student that will be […] attending Virginia Wesleyan College this is a great hotel to stay at since you will be only 5 - 10 minutes from the campus. The room we stayed in had some minor signs of age that could use some attention as the wall paper was peeling near the shower and in the bedroom area. Read moreGenuine Expedia guest review
"Great accommodations for the price!!"
I was pleasantly surprised over the size of the suite for the price I paid!! Clean, friendly staff, and nice indoor pool!! I would definitely stay here again!!Genuine Hotels.com guest review
Lake Wright has changed immensely, since our last visit. We normally stay on the beach, but the quality of the rooms, suites, pet friendly, and access to great restaurants made our stay very comfortable. Will definitely consider staying again.Genuine Hotels.com guest review
room was very comfortable and very clean. Breakfast had a line up the first morning the fare is o.k. . The Hotel is in a particularly handy location to the military installation I was visiting USCG base in Virginia beach.Genuine Hotels.com guest review
"We've stayed in better..."
This hotel was very close to a wedding we attended, however we were taken back by the condition of the hotel. The reception area had an old feeling like it had seen better days. When we got to our room we could smell smoke from past guests, even though the room was marked "Non-Smoking Room". Prior to our arrival the A/C unit had soaked the carpet and […] a portable fan was left behind (not running). Our feet were wet walking to and from the bed. Consequently we were very disappointed with this property. Read moreGenuine Hotels.com guest review
Our stay at the Quality Inn was relaxing and just what my family was looking for after a debacle at another hotel in which we checked out after one night. The room was clean and the beds were comfortable and the Full breakfast served each morning was appreciated. I plan to visit again soon.Genuine Hotels.com guest review
"Nice hotel at a fair distance from beach"
Good hotel for the price I booked. Staff was good. Very clean and good amenities as listed. Only thing that bothered us little was breakfast; big lines (need more counters), few tables.Genuine Expedia guest review
Our family stayed here for 5 nights and we couldn't have asked for a better experience! The room was great, beds were very comfy, the staff was very helpful and polite and the breakfast was amazing! We enjoyed the pool a lot as well. We will definitely be staying her again!Genuine Hotels.com guest review
"Good location, better breakfast buffet"
Good hotel. Staff was great. Rooms were clean & comfortable. Pool was nice but needed cleaning halfway thru the day due to high traffic. The breakfast was great and FREE!Genuine Hotels.com guest review
After a 14 hour drive, we arrived after midnight. We were greeted promptly and graciously. There was no wait getting checked into our room. The beds were very comfortable. We didn't spend any time at the hotel except to sleep due to our granddaughter having heart surgery, but while we were there everyone was very hospitable. If we are ever in that area […] again, we will certainly stay there. Read moreGenuine Hotels.com guest review
Only problem was our AC froze and it was about 80 degrees in the room. The staff gave us another room which was the correct thing to do. Overall, a good experience.Genuine Expedia guest review
The room was nice but the tv inside of the bedroom was old. The tv in the living room was nice though. I will be back again soon.Genuine Hotels.com guest review
The stay at this location was wonderful! All the staff was friendly, willing to help in any way. The location was close to I64 and not far from I264. Short drive (less than 20 minutes) to the beach and shopping. Breakfast was great, always hot. Downsides: condition of parking lot, especially back entrance/exit. air conditioning in fitness area not working, […] making it feel like 90 degrees. Towels provided in pool and fitness areas, except not on weekends. Read moreGenuine Hotels.com guest review
Nice, but the room smelled stale, almost like it was a smoking room even though it was a non-smoking room.Genuine Hotels.com guest review
"Pet friendly - not really"
We stayed at this hotel past weekend for night. Having a small dog with us it was hard to find a dog friendly hotel that is reasonable in price. The pet fee was $35/night which was not bad. The entrance to our room was in the back of the hotel and it was dark. We didn't feel safe parking our car there so we parked in the front and walked to our room. […] The AC was loud and the room smelled like smoke even though it was a non-smoking room. I took my dog out and most of the grassy area had the "NO PET" signs. So much for a dog friendly hotel. The only thing possitive about this hotel is the breakfast. Read moreGenuine Hotels.com guest review
Breakfast was very good....nice variety of thing to eat Fan in my bathroom was very noisyGenuine Expedia guest review
"Nice place. Noticed an odor in the lobby."
Good experience. Never had to have a ticket to get the complimentary breakfast. Forgot it and had to go back up to my room to find it. That was a little annoying but the breakfast was great. All in all, nice place to stay and would recommend it. I would alert them to the smell in advance , however.Genuine Expedia guest review
The room itself was fine: clean, spacious, with frig and microwave. Internet worked well. But the lobby and dining area are in a time warp. This place was apparently built in the 70's and totally feels like it still today. It's not shabby or anything. It just creates a weird feeling, like you should be wearing bell bottoms and, if you're black, carrying […] a pick for your Afro. Read moreGenuine Hotels.com guest review
"very convenient for early am flight from ORF"
SatisfiedGenuine Hotels.com guest review
"Hotel was ok."
Late flight into Norfilk, Va. Shuttle to hotel was efficient and staff friendly. Room was clean.Genuine Expedia guest review
The people who work there were the rudest people i have ever met. They do not care if you are military or not. They do not have all their information online. They did not refund my money even though the manager himself told me he did. Also i got to my destination sooner then planned so i called a whole 2 days ahead of time to get my room for an extra […] night and when i got there they wouldn't let me stay there because they said i never booked it even though i called to days ago. I was treated very badly and they never told me any of there policies until they kicked me out for being 18 and there policy said 21. And it was booked under my boyfriends name who just got home from deployment that day. And they did not care one bit. I wont stay there or at any of there other hotels until we get an apology. Read moreGenuine Hotels.com guest review
"Great room for price"
Wonderful stay. Great breakfast. Water would not drain out of bathtub. Every shower I had to take in standing water.Genuine Hotels.com guest review
Were pleasantly surprised to get comfortable suite - with sitting room. Was nice and clean and looked to be well maintained. Check in was slow with one person handling both desks for the 2 hotel brands. In AM the staff was helpful in breakfast room. Breakfast was so-so with instant eggs . Coffee was weak though. Would recommend hotel overall.Genuine Hotels.com guest review
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