Radisson Lexington Hotel New York - New York

After my stay at the Raddison over the New Years holiday I would not reccommend this hotel to someone else. At first the stay was going great but nothing to call home about. Staff customer service was average and they did a basic job of covering our needs. However, I got sick during this trip with an Ear infection. I called the customer service desk […] at 6 a.m. in the hopes to have them direct me to an appropriate health care facility. i just needed a walk in clinic. The hotel staff did not seem to hear my concerns and asked me to call back if I needed an ambulance called. I was in pain and was very frustrated by this behavoiur. I have since learned that many hotels have medical staff present and are able to help their customers at a moments notice which would have been helpful. I found my own doctor and ended up paying $200.00 for a simple presciption for an ear infection. Prior to leaving for my appointment with the doctor I approached the staff again and they asked me again if I needed an ambulance. The woman then returned to her work at a computer and seemed to be dismissive of my issues. I was in alot of pain and the doctor said it was good that I came in when I did as flying back home would have been impossible in my given condition. I left the hotel soon after this experience to go to another hotel where we were treated very well. They quickly and sympathetically helped me feel better. I think that the posh and snobby attitude of this hotel will ruin its otherwise great location. Read more

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Staff is very helpful and nice..Loved the stay....

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When we arrived the hotel upgraded us and gave us a bigger room. It was within walking distance to just about everything. Only bad experience was one of the front desk staff was a little rude and not very helpful when trying to book a shuttle back to the airport.

the hotel has great location to the train station and within walking distance of most of the popular attractions.

Our first night was sleepless because we were put in a room with a creaking bed near an elevator. The next two nights were better, but not by much. It was very difficult to get another room, the staff had to be pleaded with to help and the room had an uncomfortable bed not much better than the first one albeit did not creak. The restaurants were expensive […] although there was a Starbucks off the lobby that was great. I would not stay in this hotel again unless I was desperate and you have to be desperate to stay there. Read more

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Only if they are looking for a good location, Hotel Radisson Lexinton, needs an update!! The room was old, the bathroom older, no coffee maker machine in bedroom, parking was very expensive too!! I preffered Club quarters Hotel!!

Very happy & pleased about the Radisson Hotel excellent service specially from the front desk to the hotel restaurant Ruffles Cafe to the housekeeping...the only disappointment was when I booked the room I was told the executive room has 2 queen side beds but there is only a bed-a king size which is not a big deal-:)))

Booked this hotel online and the price was right! Was a little apprehensive about the place after reading reviews of previous customers, but upon arrival any and all negative rumours were dispelled. Room was clean and quiet, however quite warm. Without turning on the heat the inside temp of the room averaged 77F. (Outside going down to 27F at night, […] up to 40F during day.) The air-conditioner did little to cool the room and was quite noisy, enough so that it had to be turned off at night. Overall, I recommend and will stay at thie hotel again when I go to New York. Read more

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This hotel is highly UNDERRATED on this and other websites. I was very happy with my experience at the Radisson Lexington. I happen to stay there over the Labor Day week-end , which also was the US Open week-end and even though the hotel was completely booked up , when I arrived to check in I was given an upgraded room right away.... I didn't even ask […] for one ! Nora at the front desk was such a delight . She took such good care of me. Thanks again Nora , you're terrific ! I must admit that when I read some of the other reviews about this hotel , I was not expecting much for my money. BUT , whoever those people are that posted the poor reviews , I would strongly reccomend they go back to this hotel and take another look. They will quickly change their reviews and rave about the Radisson Lexington. In fact there was one review from someone who complained about how difficult it was to get any hotel staff to meet their requests, but believe me when I say that there wasn't a single time when I walked through the lobby when I wasn't approached by a hotel staff member and asked if there was anything they could do for me. They made me feel like a real VIP. And this was at a time that they were really busy with the US Open people staying there. I'm lucky enough to go to the great city of New York a couple times a year and I would be very happy to spend each visit at the Radisson Lexington. Let's hope they'll have a room available for me. To all the staff there, especially Nora , I'd like to thank you for doing a superb job. I will definitely see you again soon. Read more

The rooms were small but clean and the beds were comfortables. The service good and the rates were right. The only issue was the parking. Close by but costly. The hotel location is at walking distance from several attractions.

My recommendation would be to find another hotel. The hallway smelled of cigarette smoke. I had to call maintenance at 10 pm because the toilet wouldn't quit flushing (i'm talking industrial toilet with the handle I push with my shoe), and the dresser drawer wouldn't close. The room was so small that I couldn't get around the bed with the dresser drawer […] permanently open. Not a good experience. Read more

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Rooms are small, worn out, and my non-smoking room smelled like urine and cigarettes.

I was able to walk to Grand Central Station every day to take the train to my customer site. The proximity to everything is second to none. Interesting amenity set up with the hotel space but all was pleasant.

i took an order of three days firstly ,but i want to stay in NY longer ,then i took another tow days order when i sit in the lobby of radisson. i asked the manager whether i need to move to another room and i did not want to move , they told me:" no ,you needn't. "" are u sure" i asked again and given by the same answer. But when i came back to the […] room in the next evening ,somebody i don't konw open the door and told me he moved into the room in the morning. i worried about my Luggage ,but Radisson didn't sure where it was ,cause they could not connect with the cleaner with the key of cleaner's room. The old lady i didn't konw her name did not show patience and made me little angry.I had to move to another room ,and tole them give me a toothbrush. they said ok ,but no one gave me that before i call them again. The next moring ,the cleaner gave me a lardge plastic bag full of my goods,but there was a pair of socks not belong to me,the sock with smell, wow! how lucky i was! a pair of sock with smell. Read more

Had to make a last minute reservation in NYC, chose this hotel for location and for price. We found the staff to be very helpful, we were upgraded to a larger room which we appreciated. It was clean and comfortable.

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This is our second time at the Radisson and hopefully it will not be our last. The location is great for us - easy to get downtown, uptown and to the West Side either walking or public transportation. The staff is very pleasant and helpful., The room was small but that is NYC! There is a great Chinese restaurant in the hotel as well as Starbucks in […] the lobby. Read more

These matchbox rooms are okay if you won't be in there much and are solo. The Full bed would be tough for two used to a queen or better. Easy walk to Grand Central for Shuttle to Times Sq. Or you can walk 3 blks North for lines unavailable at Grand Central. Staff generally friendly.

The people at the Bellhop station were unfriendly and difficult to approach.

Wishing to find a nice hotel to stay with my girlfriend for a romantic stay in New York, we chose the Radisson for it's location and nice rooms. Sadly we where very disappointed on the second point. The room we where offered was supposedly a non smoking room but it smelled very strongly of smoke (a previous client, but it should be corrected before […] the next client comes...). And as a alternative the only possibility was a room over a night club and just in front of the ventilation of a fast food restaurant (so very strong smell of fried oil). On the other hand the staff was friendly and tried to help out. Read more

construction was going on in the side entrance area leading to the starbucks...a little congested but manageable. rooms small but well maintained.pricing deal was good.

The hotel room was great for the amount we paid for it. My boyfriend and I stayed in a petite room. It was perfect for our short trip to Manhattan. If you are looking for an affordable and convenient hotel, this is the one for you. The only down side is that you do not get any frills that you may receive at other nearby hotels. My sister and her husband […] stayed at the W Hotel the same nights and had some extra amenities (a car that would take you where ever you needed with a reservation for free). However, their hotel room was about double the price as ours. Overall, very good hotel for a short trip! Read more

For the price, this hotel is great. It is your typical sized hotel room for NYC although I have had much smaller!! The room furnishings were updated, although you can definitely tell it is an old building. Good value for the location.

You can hear the water running through the walls everytime someone in the surrounding rooms uses water. Kept me up all night long.

Stayed at the Radisson on Lexington and it represents a good value when they offer special rates. Rooms are on the small size so upgrade to Guest Room from Petite Room is recommended. Location is excellent.

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Excellent location for business or tourism. I was doing both. Close to Grand Central, Rockerfeller center and central park. The price was unbelievable as well. Kudos to Hotels.com. They always come thrpugh for me.

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My first experience at this hotel was great. No problems checkinng in, service was exceptional, and the comfort level was satisfactory. This caused me to make a decision and return. Normally I stay at the Sheriton but decided to stay in he city. This was a big mistake starting at check in. The room that I have reserved and paid in full was not ready. […] I was assured that the room would be ready within the hour. This was told to me after several inquisitions later for two dditional hours. I did not end up receiving a room until four hours later with the excuse of an airline checking out at 8pm because of prividleges. This is unacceptable. Additionally, the room was freezing cold the entire time. Heat control is lacking and I was uncomfortable the whole stay. The bathroom was not properly energy saving as cold air circulated throughout making it uncomfortable to shower. I will seriously reconsider booking online in the future. Read more

Great value for a room in NYC! Perfect for one person for a short visit.

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I liked my stay at the hotel. It was close to restaurants.I prefer in house coffee maker and free parking. I got a big ticket around the corner,when I thought I was safe parking on a federal holiday,Jan.16.ny is not user friendly to me.

For the price I paid, I was expecting the worst. However, the room was clean, albeit small. The hotel service was just okay. The location was amazing as well! I could walk everywhere I wanted to go (Penn Station, the subway, Times Square, etc.) My biggest complaint were how thin the walls were. I could hear everything my neighbors were saying/doing. […] All that said, I would stay there again in a second! Read more

My stay was a good one.

The hotel is convenient for the surrounding area. My room had the bare bones. Sometimes, the maid service makes mistakes as taking away blankets or not having mats for the bath after bathing. But they also try to please and will be attentive if you alert them to it. I like to be able to use their computer service which is available to all guests. It […] is much better than another hotel which is adjacent to the convention that I attended. Read more

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i love the local places. The hotel never disappoints.

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Hotel is amazingly located but be ready it's not a quiet location, it's midtown Manahttan so that should come as no surprise. Layla at bcustomer service was awesome! She's having a baby girl soon. Hope it goes well for her. She was friendly and incredibly helpful as was the rest of th staff. Nice small comfortable room...good enough, especially nice […] if your in your room with everything that is happening in New York then why did you even bother. I reccommend this hotel especially for those people looking to avail themselves of all New York has to offer. Read more

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