Truly Comfortable room on an upper floor. Hotel staff pleasant and attempted to be helpful. Technology glitch the first night: WiFi not working and hotel phone would not allow dialing the designated 800 #. The front desk made 2 attempts to fix phone. In the morning after another call to the front desk someone was sent up and the router for the floor […] was fixed. Read moreGenuine Expedia guest review
"Very Satisfied - AHart"
Excellent room, excellent rate, excellent comfort, excellent service, excellent breakfast, excellent location... what more can I say? Go for it ... You will be very pleased!!! AHartGenuine Hotels.com guest review
The front desk staff was very friendly at check in. I enjoyed the breakfast which had a lot of different items at it. The room was very nice and comfortable. Check out was very easy. I enjoyed my stay at the hotel.Genuine Expedia guest review
Good Value for the money.Genuine Hotels.com guest review
"Ramada Inn Albany - Find Some Place Else"
I read the reviews for this hotel before I booked it and decided based on those reviews that the hotel sounded good. Lesson learned - last time I book a hotel based on reviews. I knew when I walked through the filthy front doors that was not a good sign. So dirty, so old - they need to either tear the building down and start over or gut the whole thing. […] The linens were supposed to be white ... more like cream. Rug in room so dirty. If you are considering this hotel consider a different one. Read moreGenuine Hotels.com guest review
Starting to look run down.Genuine Hotels.com guest review
"Not what I'd call a 3 star"
Room was ok, but very outdated. Old fixtures, carpets, and flat pillows. It wasn't disgusting, but should really be a 2 star.Genuine Hotels.com guest review
"Nice hotel, close to hospitals & highway"
Hotel is nice, rooms are clean, and not smelly. AC is good, showers are good. Pool is nice and clean. Exercise room could use some updating, one machine was down, and another was wobbly, needed maintaince. It is great that they offer a moning breakfast, which is very good, something for everyone, hot and cold. Evenings (5pm) offer cookies at the check […] in desk... Yum!! I did not eat at the restaurant, but it all looked good.... My husband was in Albany Medical Hospital, so I had something to do.. Read moreGenuine Expedia guest review
Old facilities, dirty room and bath, dirty sheets, bad breakfast, dirty restaurant tablesGenuine Expedia guest review
"Clean and Comfortable"
A very good hotel to stay, in terms of good maintenance, cleanliness, and coziness. I enjoyed using its gym facilities, to make up my daily dose of exercises. The breakfast it served was also good, and its WIFI connection was of a high intensity and stable.Genuine Hotels.com guest review
Elevator was pretty sketchy. Room appeared clean but there was a lot of dust in the corners and on the bottom of the standup lamp. There was half of a bottle of juice left in the refrigerator. Staff was very friendly and helpful with directions.Genuine Hotels.com guest review
Pleasant rooms in a good location, friendly staff.Genuine Expedia guest review
"Somewhat cheap hotel in Albany NY"
Not too pricey, good location, somewhat same menu for breakfast every morning. I chose this hotel 4 times already but this last experience was pretty disappointing: - the shower faucet was leaking water incessantly making noise, the room service lady entered our room at 4 am not knowing that the room was occupied, one pillow inadvertently came out of […] the pillow case and it looked disgusting. Read moreGenuine Expedia guest review
Response by Ramada Plaza Albany Thank you for your comments. Rest assured we are making the changes needed to ensure this does not happen again. I am shocked about breakfast as they have a schedule that they have to adhere to..ie breakfast sandwich and different types on scrambled eggs. It should never be exactly the same two days in a row. Jeffrey
I was upgraded to a suite that was lovely and very clean. Would stay again if I needed to be at the Javits.Genuine Hotels.com guest review
"Close to whatever you need.Shopping,golf,good food"
Hotel is a little old but is great for a stay. Great breakfast, rooms are clean and staff is helpful.Genuine Hotels.com guest review
"quiet area close to Lansdowne park district"
The Springfield Diner across the street is a Delight.Genuine Expedia guest review
ReasonableGenuine Hotels.com guest review
Staff was great. Nice area. My only problem was the television came in a bit fuzzy.Genuine Expedia guest review
"Could have been better"
Room had missing outlet covers, sheets seemed old, weird smell in hallway, one out of service elevator, and sketchy stairs that only lead outside. No access to stairs unless you walk outside and swipe yourself in with key card. Breakfast was kind of grossGenuine Hotels.com guest review
Response by Ramada Plaza Albany Thank you for your feedback and rest assured these corrections have been made. The elevator was down for several days as we had to send the brake disc's out for re-lining. Unfortunately it's not like a car where you just change the pads. They have to be sent out. Sorry!! Jeffrey
Service was goodGenuine Hotels.com guest review
"Stay there once a year - always good"
The staff is especially helpful and personable. Breakfasts are surprisingly good and extensive. Bed was super comfortable. The room has all of the amenities: desk & office chair, extra table, room for suitcases, microwave & coffee maker, tv, radio alarm (which actually works!). I come to Albany at least once a year, sometimes twice, and always stay […] at the Ramada Plaza. It's excellent value for the price. Although it's extremely easy to get to, 1/2 a block from the interstate, it's off the beaten track, and the surrounding neighborhood is not the best, apparently accounting for its low rates. Highly recommended. Read moreGenuine Expedia guest review
overall experience was very disappointing, room was suppose to be ready at 3:00, attendant had to check at 4:30 to see if it was ready. Flowers were being delivered and were instructed to be set up as a surprise in the room....they were left at the front desk since 9:33, I was told we didnt know which room you would be in. Flowers were in a box and […] when put in a vase they looked horrible, all brown on the edges. Read moreGenuine Expedia guest review
"Added a charge to my bill for no reason"
Hotel was ok but I noticed that they tacked an extra $25 on my credit card for no defensible reason- tired of arguing about it so I just let it goGenuine Hotels.com guest review
The room we were given was a not a room in the main hotel. It was in the back with no elevator access, and smelled of cigarette smoke, even though it was supposed to be non-smoking. They exchanged the room to one on the second floor, where the Air conditioning was turned off (in the summer) and the room had a musty smell. Apparently the windows were […] kept open because they would not remain closed or locked. The front desk then switched us to a third room, which was better than the other two but still dark and dingy. We went out to dinner and came back to find various laundry trolleys with linen strayed in the hallway in front of our room. The pictures placed on expedia and their website only show the main building of the hotel which was nice, but we were not given a room there. I have to say I was not only extremely disappointed with the hotel, also embarrassed as I made the hotel reservation for my sister and I. I have always used Expedia for my travels and this is the first time I ever had this experience. Read moreGenuine Expedia guest review
"Nice Hotel Nest City Centre"
We stayed as a Family and had a really good stay. in Good reach of City Centre and Highway (you hear nothing!)Genuine Expedia guest review
Hard to locate from road. Parking lot not very well lit. Turned down the bed and discovered hair strands everywhere and a few stains. Changed rooms as it was late or would have left. Limited ice machines and the one close to me was broken.Genuine Expedia guest review
Response by Ramada Plaza Albany We strive very hard to make sure there are no hairs left on our linen. We have added bigger vending machines with a greater variety in them. We have signs posted on every floor that states 3rd floor full vending and also lists the floors with ice machines. Jeffrey
Safe, easy-to-find location. Large clean room. Pleasant efficient staff. Nice breakfast.Genuine Expedia guest review
"Good value hotel. Clean with friendly staff."
My stay at Ramada along Watervliet drive was pleasant. My family and I slept well on these clean, plush ,comfortable beds. The bathroom was clean. There was a fridge and microwave, and provided bathroom essentials. The staff was friendly.They served a complimentary hot buffet breakfast which was excellent.The floor our room was at had a faint smell […] of cigarettes. From my experience with other chain hotels before, I would always bring a cheap little air purifier with a carbon filter that would make the room smell fresher and this was one of them. Not long after we first arrived, the corridor smelled fresher not long after through the efforts of the friendly house keeping staff. Overall, it is a hotel I would stay at again. The hotels needs an updated interior design job on its lobby and floors.. A nicer landscaping out front will make it more pleasant. I was not expecting a boutique hotel for the price I paid for. But it is always good business sense to try to make the facilities look more stylish and contemporary at some point to entice customers. Read moreGenuine Expedia guest review
Response by Ramada Plaza Albany Thank you for your kind words. We are going to spemd money on the landscaping this spring. We are juwant to finish the rooms first! Thank you, Jeffrey
"Great hotel adjacent to highway"
Very comfy bed. Reasonable price. Great breakfast buffet (sausage, eggs, etc.).Genuine Expedia guest review
I reserved a King room (my reservation print out confirmed that) but was put in a Full size bed. They did change our room but indicated when the rooms are booked thru Expedia, you only get the cheapest available. The first morning we received a wake up call at 5:38 am WHICH WE DID NOT REQUEST. We went down to the front desk to let them know and they […] said it could only be put in there if we requested it !!!! They said they confirmed there was not a wake up call scheduled for our second morning. However, the next morning we received the same wake up call at 5:38 AM. I was in town for my sons wedding so it was already an emotional weekend and the lack of sleep was unfortunate and made my day more emotional than it should have been due to 2 days with reduced sleep. On our final morning (3rd morning) we DID request a wake up call in order to have time to comfortably pack up take the shuttle to the airport. You're not going to believe this but our wake up call was 15 minutes late !!!!! It was a very frustrating stay. I would probably not stay there ever again. My whole family lives in the area so that is very unfortunate since I will be returning to town regularly. Thank you for asking for my opinion regarding my stay. Read moreGenuine Expedia guest review
My stay was horrible. There was black mold that came from the wall where the carpet was. When I unplugged my laptop, the carpet an black mold came with it, not to mention the floor was soaked. Manager was not helpful, told me to go ahead an call the health department an stated that he thought they had fixed the coils in the room ac 3 weeks prior to […] that. Dust on the headboard, that had been there for a good 2 weeks, spackling on ceiling, microwave cart was moldy and rotting away. Read moreGenuine Hotels.com guest review
"Good place to stay"
Room was clean with comfortable beds, shower was a little musty but all worked and was relatively clean. The indoor pool was a benefit along with Wi-Fi in the room.Genuine Hotels.com guest review
"Very comfortable beds"
Very convenient location. Easy on & off... bed and pillows were very comfortable.Genuine Hotels.com guest review
great food worth the priceGenuine Hotels.com guest review
Not bad for an old hotelGenuine Hotels.com guest review
Aug 22, 2014 -- DON'T GO. I have been to many hotels/Inn and this was the worst hotel of them all. This hotel cannot get more than one star if that much. The hotel hallways had a rancid smell similar to that of a poorly kept nursing home/hospital. The smell was even worst and concentrated in our room. My sheets were dirty and there was hair all over […] the bed as if the sheets had not been changed. I was so disgusted I did not even shower and waited until I reached home Read moreGenuine Hotels.com guest review
Room clean. Air in pipes made am shower cold but staff jumped to help, quickly fixed and offered extended stay to allow us time to take advantage of warm water but we wanted to hit the road, nice breakfastGenuine Expedia guest review
Nice & clean room and friendly staff, my kids also like hot breakfast.Genuine Hotels.com guest review
"Great rooms mediocre public areas"
The public areas show distinct wearing from age with badly needed new carpeting and decor. Still looks and feels like a motel/hotel from the 60s era. But very pleasantly surprised at the extremely clean and comfortable and large rooms with the exception of a small bathroom and a small toilet seat. For the price, it was a good deal and I would certainly […] go back if the rates continue to be low. Read moreGenuine Hotels.com guest review
No tv. Lock broke on door.Genuine Hotels.com guest review
"Nice stay for the night"
I was overall satisfied. The breakfast was very good, the rooms were clean. The service needed a bit of improvement - we had just one towel in the room, called for another one which never came.Genuine Hotels.com guest review
"Not very good......."
The hotel was pretty run down. The sheets had holes in them. The tub didn't drain as fast as the shower ran so I was up to my ankles in water. My husband had to wait 15 minutes before he could shower. And the water was either scalding hot or tepid. We were planning on staying on our way back but have cancelled. On a lighter note.....the bartender named […] Larry was terrific. Read moreGenuine Hotels.com guest review
Employees should be more friendly, smile back doesn't hurt...:)Genuine Hotels.com guest review
"Was this really the Ramada?"
The room was not as spotless as expected. Housekeeping can use some training. Ice machine was broken on the 8th floor. The pool and the pool area both inside and outside was poorly furnished and unclean. Although its indicated there are no lifeguards, an attendant of some kind should be there to greet and cater to guests. Best part was the bed, very […] comfortable. Sadly the bed is uninviting. Better sheets and comforters would be nice, and an even amount of pillows. Breakfast was great! Read moreGenuine Hotels.com guest review
Although in need of an update, my stay was comfortable. I was told that shuttle service was not readily available to pick me up from bus station on night of arrival, nor back to bus station the morning of check out. We did notice a white van idling (must have been a random driver, I guess) in front of the building, with the driver browsing his phon […] e. Read moreGenuine Hotels.com guest review
"A bit run down - both the neighborhood and the hot"
On of the only reservations available on short notice. We rode into town on bikes, and definitely rode through some sketchiness to get to the hotel. Hotel is a bit aged.Genuine Expedia guest review
It was a very pleasant stay. The complimentary breakfast buffet was plus.Genuine Hotels.com guest review
"Even nicer than I expected!"
I just needed a last minute one night stay that allowed pets on the way to another destination. I searched and searched on here reading reviews and selected this hotel because they all seemed good and the price was right (even a great rate for my dog). I booked a non-smoking room and happily that is what I got when I checked in. The room was very clean […] which is most important to me, and it had all amenities. The staff could not have been nicer, there were even fresh cookies in the afternoon and a nice complimentary breakfast buffet in the AM. The hotel room at my final destination did not even offer 1/2 of what this one did and it was quadruple the price! Read moreGenuine Expedia guest review
Positives...nice staff...convenient location Thats it! Heated pool not heated, printer in work center out for 3 days, room door didnt close, pool furniture old, peeling paint, 11 dolllar drinks, breakast tables never cleaned put my arms in some unknown stickiness Both elevators out of order for a full day.Pool bathroom absolutely disgusting beyond proper […] descrpition here. Stay far,far away Read moreGenuine Hotels.com guest review
"Don't expect anything but a good night's sleep..."
We read the reviews and decided to chance it. It was short notice so we had limited options. Pros: room was quiet and dark, a/c worked well and beds were very comfortable. Cons: our linens were changed but beds were never made, both elevators were broken; we had to carry luggage 7 flights of stairs. Free breakfast would have been okay had it been h […] ot. Read moreGenuine Hotels.com guest review
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