"No lazy boys"
I stayed there because a few years I had stayed there and really loved the lazy boy lounge chairs for relaxing and reading. The chairs are gone, so there was no reason for me to stay at that inconvenient location. Also, my room was very noisey since it was right acrss from the elevator and the soda machines. A group of very noisey guests woke me up […] at 5 AM, which I didn't appreciate. Not really the hotel's fault, but I wonnder if my room location was so poor because I had booked through a hotels.com site??? Read moreGenuine Hotels.com guest review
We stayed here because we were traveling with a pet on Memorial day weekend. Our options were very limited. We should have slept in the car. I made my dog sleep on top of our dirty clothes so he would not touch the carpet. My family never took their shoes off. The vent in the shower was black and had not been cleaned in years, if ever. The pillow cases […] were not clean. When we asked for new pillow cases we only received 2 as they were sold out and had no extras. What hotel does not have extra pillow cases? This place should be shut down. Horrible, just horrible! Read moreGenuine Hotels.com guest review
Rooms clean, good morning breakfast, pleasant staff, close to my work and shopping.Genuine Expedia guest review
"Alternative if booking late for Saratoga"
The hotel was completely disorganized. We tried to check in at 4 p.m. and our room wasn't ready. They said 10 minutes but 40 minutes later we were still waiting. The couple we were meeting there had the same experience upon their arrival earlier in the day. We told the staff it was okay and we were leaving to go to a concert and would be back in 7 hours. […] When we returned they still didn't have our room sorted out. When they finally gave us a key for a room it turns other people where already staying in it. We actually walked in one them! Awkward!! Then they gave us a room with one king size bed when we had four people in our group and had reserved and paid for a room with two double beds. They offered to send up a sleeping cot at no extra charge! I guess they thought three people sleeping in one bed would be okay. We told them no and they finally gave us a second room right next to ours. Which means they knew it was open and available they were just more interested in keeping their rooms empty and open rather than accommodating us and fixing their mistakes by booking all the double occupancy rooms. The complimentary breakfast was awful unless you were eating Captain Crunch cereal. One positive note was that the beds and pillows were amazingly comfortable which took the edge off the bad experience by the next morning because a good night sleep can smooth a lot of edges. Would NOT ever go back! Read moreGenuine Expedia guest review
This place is a total dump. I am still in the process of trying to get a refund. The pain and walls were peeling and cracking., Curtains were torn. Toilet was low to the floor and difficult to sit and get up from. Non smoking floor smelled like some had just smoked there. Tub faucet ran all night. Not quiet at all. People coming and going at all hours. […] When i checked out the boy behind the desk made no effort to accommodate any of the issues. Read moreGenuine Expedia guest review
"Older facility conveniently located"
Our room was clean. The bed was squishy-soft, and the pillows were half-size (too small in my opinion). I requested an extra pillow to be delivered by staff and the answer was "We'll see." No pillow was delivered. Some noise could be heard through the walls as well.Genuine Expedia guest review
I had read some of the reviews of the hotel before our stay, so I was not expecting 5 star accomodations, but I was a bit surprised to see how old and out of date everything was. All the walls in the elevator, hallways, etc., seemed to be covered by 50 years of grime. Room was OK and seemed clean, but I was afraid to look too closely at anything. Bed […] was comfortable. Read moreGenuine Expedia guest review
The hotel was pretty decent. The beds were very comfortable and we had a pleasant stay.Genuine Hotels.com guest review
"Convenient location, unclean first room"
The hotel was less than 10 minutes from our meeting in Albany -- great proximity in more industrial neighborhood near airport. But we knew the first room had not been cleaned (one undone double bed, wet towels on floor in bathroom, microwave food boxes left in trash). The night clerk was apologetic Shannon?) and immediately gave us a key to a clean […] room a few rooms away on the same floor. It was perfect! The mattress was perfect -- Serta! -- we asked the next morning. Slept like babies with our toy poodle. Yes, it's pet-friendly, with no extra charge. Thank you, Ramada Plaza Albany. Read moreGenuine Hotels.com guest review
we were placed in a smoking room which was not what we requestedGenuine Expedia guest review
Hair in the tub, Toilet did not flush properly. Had to flush 10 times to get it down all the time. Free internet did not work, could not connect at all. Tried many times over and over. No handicapped spots available. I only saw one or two for the entire hotel and they were full.Genuine Hotels.com guest review
"Great Location at a Great Price"
We had 2 rooms at an at excellent price. The kids loved the pool and the next morning, we all loved the great choices for breakfast. Plus, breakfast was FREE so that's an added bonus of savings for big families. Clean rooms, great service, excellent price, courteous staff....this Ramada really did have it all !!! We'll definitely stay here again.Genuine Hotels.com guest review
I stayed overnight for a concert & was pleasantly surprised by this hotel! The price was great, staff very friendly & helpful, there was a special free shuttle downtown to the concert, extremely comfortable beds/pillows, nice size room and a free morning breakfast buffet with a good variety of choices. Excellent hotel for the price!Genuine Hotels.com guest review
"Comfortable beds, poor plumbing"
The hotel was conveniently located close to SUNY Albany campus. Although the hotel was clean, it was a bit run down and needed upgrading. The beds were comfortable, but the plumbing was poor. The shower drain was clogged, the water pressure barely adequate for washing hair, and the tub faucet was leaking from the wall. Hopefully, this is not representative […] of the state of most rooms, however, the cleaning staff should have made management aware of the state of the plumbing in this room, and they should have had it serviced before rebooking. Read moreGenuine Hotels.com guest review
"Looks much better on the website."
Rooms and common areas in need of a facelift and deep cleaning. Pleasant front desk staff.Genuine Expedia guest review
"1 night stay"
The room had strains of hair on the bed and on the towels in the bathroom. The curtains was torn and the bathroom had a musty smell to it. They provided a breakfast which in my opinion was horrible. The staff was very nice and helpful. Shop rite was in walking distance that was the only plus right thereGenuine Hotels.com guest review
"An Excellent Place for the Family"
There were 10 of us...Ramada gave us 2 connecting rooms which made EVERYTHING much easier. Loved the pool. Towels in pool area were clean and neatly folded. Loved the delicious FREE breakfast. Location was convenient to sightsee our state's capital. We needed extra towels for the 10 of us. Staff was at our door in minutes. Will definitely stay here […] again!!! Read moreGenuine Hotels.com guest review
"Comfortable, Clean, Hotel with good service."
A good hotel to stay while in the Albany/Troy area. It was clean and the king bed was very comfortable. The room was clean and the front desk was very hospitable when I checked in. The only recommendation I would make is not to get a room overlooking the front or highway whereas you can hear some noise in the late evening and early morning hours. I […] would stay here again and it was a nice place to stay while attending a athletic event in the area. The breakfast included was also good and a nice bonus to our stay at the Ramada. Read moreGenuine Hotels.com guest review
It was decent for the price. Conveniently located to everything. Friendly staff. Hotel needs a serious update. Fitness room was ashame.Genuine Hotels.com guest review
"close to downtown."
Hotel was fairly close to Downtown. Free shuttle service was available wich was a plus.Genuine Expedia guest review
"You get what you pay for...it's been said."
First issue: The carpet was dirty -it seemed as it had not been vacuumed in quite a while. Second and MOST annoying issue: The bathtub wasn't draining properly and as each my husband and I took showers, the water kept backing up and by the time I was done showering, the water was up to my ankles -disgusting! Third issue: room door handle was faulty; […] required assistance from the maintenance crew to open it. Read moreGenuine Expedia guest review
"The hotel provided everythng that we needed."
The staff was very pleasant and helpful, as we had brought a little dog with us.Genuine Expedia guest review
"I will stay again"
Very reasonable price. The rooms had connecting doors which the kids loved. My sister was able to have a graduation reception (buffet) for a great price. Food was amazing. Breakfast was included which was good also. We would definitely stay again.Genuine Hotels.com guest review
Bed was very soft fluffy.had all I needed.food from restraunt was not very good ordered burger and fries.burger wss ok.fries terrible. If u order.order out lots of places nearby.Genuine Expedia guest review
"Pretty good for the price"
It was a standard Ramada. Clean sheets and bathroom. There was a microwave and mini fridge which was nice. They let me switch from a one bed to a two bed for no charge. Lastly the breakfast was pretty good. It was easy to get to, even though my gps gave me weird directions.Genuine Hotels.com guest review
"Very helpful staff; building needs renovation"
Staff was very helpful and arranged for a shuttle van from another hotel to take me when their's was not available. Hotel is old and worn and in need of an update. There was a small leak in the ceiling in the corner of my room the night I stayed; didn't really affect my stay, wasn't in a part of the room I needed to go, but slightly unsettling nonetheless. […] Very good complimentary breakfast buffet. Read moreGenuine Hotels.com guest review
"Near College of St. Rose"
Stayed here before going to visit College of St. Rose. Easy access, direct streets, friendly staff, good and free breakfast with plenty of places to sit, all at a reasonable rate. If my daughter ends up attending, this will be our default hotel.Genuine Hotels.com guest review
"It’s about the worst hotel Ive been to in 10 years"
The latch you hook the door chain to was broken off.Poorly run, shabby condition, lousy service and food in the restaurant, broken lamps and outlets on the rooms, etc.Genuine Expedia guest review
"A very smelly place"
This hotel was probably awesome - in 1968. But since then it hasn't been renovated, maintained or cleaned. And gee whiz does it smell - terrible. It was filled with dirt and dirty people. The toilet had stains all over the bowl. The hallways smelled like moldy cheese. The rooms smelled like a combination of socks, vomit, and rotten eggs. If there it […] is one theme with this place it is - it stinks. Read moreGenuine Hotels.com guest review
"Center of it all"
It's a nice hotel and in the middle of it all. Perfect to get around in the cityGenuine Hotels.com guest review
"I would go back."
Conveniently located within 5 minutes of everything. Desk staff was very friendly. Room was clean, and beds were comfy. The elevator is a little scary. But still works.Genuine Expedia guest review
"Stayed here twice, will again next year"
We are a couple, age 64 and 60. We have a family reunion each April; we stayed here for two nights in April 2013 and again for two nights in April 2014. The hotel is like a favorite sweater -- old but warm and comfortable. The staff are unfailingly courteous. The king-size bed features a profusion of pillows. Linens and towels are spotless; WiFi is […] complimentary and reliable. We never had a parking problem. Breakfast is more than adequate, and there were fresh-baked chocolate chip cookies on the front desk when we checked in! Read moreGenuine Expedia guest review
Needed a hotel for a one night stay. Older hotel but the rooms were clean and comfortable.Genuine Expedia guest review
"close to everything you would need."
Great service, location, easy access to the highway.Genuine Hotels.com guest review
"close to highway,dining and shopping"
Everything was A-Ok.Just need to update showers.Genuine Hotels.com guest review
"Not a 3-star hotel"
The hotel is as dreary in person as it appears on this website. It is conveniently right off the highway, but otherwise the location is unattractive. Inside the building, everything other than the bed and carpet in my room looked decades old. The breakfast was better than at 2-star hotels, but still mostly unappetizing and unhealthy. Very nice people […] working at the reception desk. Read moreGenuine Expedia guest review
"Needed a clean and quiet bed for the night."
I was looking for a relatively inexpensive hotel for a good night's sleep while in town for an event in downtown Albany. There were a few events at the hotel and as I stepped off the elevator, a mostly-naked kid/man ran between rooms while attempting to wrap himself in a towel. This did not turn into the theme of the night; once I returned to the hotel, […] I got a quiet night's sleep. The room was clean and had nice appointments (fridge, micro, etc) but things were a bit worn, couple holes in the washcloth and one of the towels. The hotel itself seems a bit dated and worn, but functional and safe and the staff was lovely, pleasant & professional. The location is convenient and easy to find. I would certainly stay here again, as the value was excellent and things were clean. Read moreGenuine Expedia guest review
"Worst place ever! Dishonest front desk Eric!"
Trust me on this I have travelled all around the world from 5 stars hotel to hostel in Europe! This is the worst hotel!Genuine Hotels.com guest review
"Nice and quiet with easy freeway access"
Our stay of three nights was pleasant. Our room was clean, the hotel staff very pleasant, the complimentary breakfast was good, and it was quiet!!Genuine Expedia guest review
The roomhad a bad smell to itGenuine Hotels.com guest review
"Kind of old, but clean. Good breakfast, nice staff"
It was good, the Hotel is a bit old, but it is clean. Have a good breakfast and nice staff.Genuine Expedia guest review
"Bare bones hotel, no frills"
Hotel really needs a complete makeover as it is in pretty bad shape. The staff was very friendly and was very helpful.Genuine Hotels.com guest review
"OK place to stay"
OK to place. Convenient to shopping and good. Breakfast OK, but could be better. Decaf coffee kind of week.Genuine Hotels.com guest review
"check your credit card after"
Everything was good . Nice resturant and rooms. But then I checked my credit card they had for incedentals and there was a 25$ charge that I have no clue what for.and was not told at check outGenuine Hotels.com guest review
The rooms were decent and the beds were very comfortable. I loved the extra pillows (most hotels only give you two pillows). The continental breakfast every morning was delicious and I was surprised by the variety and amount of food they had. The location was very convenient to the major highways and mall, and it was easy to get to the hospital eve […] ryday! Read moreGenuine Hotels.com guest review
The hotel seemed run down and understaffed.Genuine Hotels.com guest review
The hotel can use a little upgrading but the staff was helpful and made the stay pleasant overall.Genuine Hotels.com guest review
I have two complaints about this hotel: (1) My non-smoking room smelled like smoke and (2) the shower had terrible water pressure. I was pretty busy and only staying for one night, so I didn't tell the hotel staff about the smokey smell. If I had, they probably would have fixed it since the staff was very friendly and very nice.Genuine Expedia guest review
"A decent option if you are trying to save some cas"
Staff we friendly and very helpful -- they did they best they could with somewhat dumpy facilities. The overall experience was perfectly fine, but it started off on the wrong foot when I pulled up to the hotel and saw that the exterior was in disrepair and the hotel was dimly lit and poorly decorated in common areas. The room was alright: it was decently […] clean and the bed was comfortable, but the TV was small and the color was off. The breakfast was good as far as free hotel breakfasts go: there were warm eggs, sausage, potatoes, and a selection of fruits and breads. The fitness center consists of nothing but two or three cheap cardio machines. The hotel is conveniently located next to the highway, but it is not close to anything worth visiting. Read moreGenuine Expedia guest review
Simple outdated. For the rate I expected better. An outdated hotel...worn...taggert place. The housekeeping match...surface clean...Genuine Hotels.com guest review
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