Very nice hotel! Great location near restaurants and shops. AC/Heating was tricky to manage but the room was comfortable. We enjoyed our stay and will be coming back.Genuine Hotels.com guest review
"Pretty at holiday time, restaurants a B+"
The property is beautiful and we loved the holiday lights - illuminated decorations, e.g. candy canes, polar bears, even Snoopy - lined the paths. The staff was also very pleasant. We ate at the three restaurants: Litchfields's (sat on the lounge side, very cozy, great food, just a little surprised I was poured a double without being asked); Red's Grill […] (decent food, dim lighting, a little cavernous feeling - the dining room is huge and feels empty if only a few tables are seated); the Wigwam Bar (again, decent food, but drafty and feels more like a walk-through than a cozy eatery). The fitness center needs updating - lots of equipment, but no mats or stretching area. Rooms were comfortable but in all earthtones, so felt slightly dated. Read moreGenuine Hotels.com guest review
"Love The Wigwam!!"
A great respite for all guests! We have stayed here twice and it is our favorite place in Phoenix. The guest rooms and casitas are rustic, but beautiful, very spacious and have all the normal amenities you would expect. Terrific value. Gracious staff everywhere.Genuine Hotels.com guest review
"This hotel is a landmark."
We came in to visit family for Christmas. This is a great place to congregate. The rooms have more of a condo feel, and they are very quiet.Genuine Hotels.com guest review
"nice family hotel"
Great hotel if your going in the summer, it had beautiful pools and hotel grounds and the rooms are nice and spacious. Not good if you want to be in the Scottsdale area.Genuine Hotels.com guest review
The room was beautiful but the room smelled like cigarette smoke. It was uncomfortable and gave us a headache.Genuine Hotels.com guest review
"Offers something for everyone"
Loved it! Nice room, great value, the water slide was great for our grandson. We are planning on going back just to relax.Genuine Hotels.com guest review
"Family reunion at the Wigwam Resort"
The hotel staff went out of their way to make our family reunion warm, comfortable, and welcoming. We loved the resort and all of the various family activities available. Litchfield's restaurant was wonderful and the food was delicious. We even got a hug from Santa before departure!Genuine Hotels.com guest review
"Nice, spur of the moment reservation"
it was a great spur of the moment stay for my sisters wedding. Very nice, would stay there again, huge bathroom and room.Genuine Hotels.com guest review
I can't wait to go back! The kids had a blast at the pool and water slides. The grounds were impeccably kept. The room was terrific. I can't say enough about this lovely hotel.Genuine Hotels.com guest review
"Our get away...."
We have been looking for a place to stay several weeks at a time...near Buckeye where my sister lives for some time. She suggested trying this place. We found the persons running it very nice and very helpful. Anytime we looked confused they stepped in. We were upstairs in the 632 (I think) We were not give an option but are 80s and stairs not good. […] Did not realize that till we got to the room so decided not to go back and see if we could change. Room nice but no better then a lot of the better motel rooms we have stayed in...Like LaFuente in Yuma for under 100 that has nice rooms with microwave, free evening drinks, free breakfast, and beautiful pool and ground ...with friends and relatives invited to share. Wondered if some of the little buildings had kitchen facilities etc. Not really interested in golf as we live on a golf course...Anyhow we did enjoy our stay but will probably be checking out other places to stay down there...Oh my wife said would be nice if you provided more then just two glasses in the room as we did have guests and had to run over to the bar and get some. Meals were excellent.....at the Red? and bar area...as were the pools.. Overall for just a quick visit was great...for staying any length like we want to does not fit in. Would not let me send..because had no rating for neighborhood...We did not go into the neighborhood so rated in middle...Not sure why that was even there. Read moreGenuine Hotels.com guest review
"not the best"
Difficult to find the entrance to the resort; bell staff very courteous and helpful. room was spacious but smelled un-lived in. kitchenette had no utensils, no microwave; ice bucket but where were you supposed to get ice?? close to my conference area . dining experience was awful; might as well have eaten at olive garden it was so horribly noisey for […] such a pricey eatery. Read moreGenuine Expedia guest review
Response by The Wigwam At The Wigwam we are always grateful for feedback and value the insight our guests share. It pleases us to learn that you enjoyed the spaciousness of your room; however, it was disappointing to find out that your dining experience was not as you had hoped. Please know that our staff is eager to answer any questions you may have and assist you in any way they can. We hope that we will have the pleasure of welcoming you back in the future for a stay that exceeds your expectations.
Pleasant , relaxing , and very comfortable. Food could use a boost in quality.Genuine Hotels.com guest review
"Very clean and nice"
The Wigwam was very clean, the staff was very nice and always trying to help. The Room was always clean, only thing was it didn't smell very good. The patriot golf course was nice, the sand was hard as a rock. Overall experience was excellentGenuine Expedia guest review
Response by The Wigwam Thank you for choosing The Wigwam. Our top priority at our resort is our guests and ensuring that their experience with us if memorable. We're delighted to find out that our associates took such good care of you and that you had the opportunity to enjoy a game of golf on the Patriot Course, one of our three parkland courses that are woven in and around the natural terrain of our property. We do wish to offer you our apologies if there was an odor present in your room and wish that you would have let us know while you were here so that we could have promptly addressed your concern. Please visit us again soon as it would be a pleasure to welcome you back.
"Best service ever encountered"
Great place to stay. Staff was the best we have encountered in all our travels. Every detail taken care of. Beautiful landscape and buildings and close to Phoenix.Genuine Hotels.com guest review
"Grat location but not condition"
We wanted a WOW factor to celebrate our 10th wedding anniversary but it ended with BIG disappointment. 4.5 star rating is way to high. We got rooms with old dirty & stinky carpet. Bathroom in terrible condition! dirty & moldy! Not what we expected for this class resort. Wish I could add pictures...Genuine Expedia guest review
Response by The Wigwam Happy anniversary. We were truly saddened to hear that your recent experience at our resort fell short of your expectations Please accept our sincere apologies if your room was not in its best condition upon arrival. Guests are strongly encouraged to let us know immediately if any detail of their stay is amiss so that we may address issues immediately to ensure the best possible experience. One day we hope to welcome you back and surpass your expectations. Thank you.
ENJOYED OUR STAY WE GOLF HAD DINNER AND STAYED OVERNIGHT. THE RESORT IS VERY WELL MAINTAIN AND PRESERVED THE HISTORY OF IT. THE FOOD AT THE RESTAURANT WAS EXCELLENT. LOVE THE FARM TO TABLE CONCEPTGenuine Hotels.com guest review
Nice pool, service, Litchfields good restaurant, would have liked more food selections on the menus for breakfast and lunch. Very little eateries within walking distance of the hotel and even driving. Overall good get away for a few days R & R.Genuine Hotels.com guest review
This is the second time I have stayed at the Wigwam and it has become one of my favorite vacation spots.Genuine Hotels.com guest review
We didn't know what to expect but we were pleasantly surprised. The staff was friendly, knowledgeable and helpful.Genuine Expedia guest review
Response by The Wigwam A pleasant surprise is the best kind! It is always our pleasure to provide friendly service to our guests and we are delighted you enjoyed your stay. Please come back and see us again soon at The Wigwam. Thank you.
Loved it and wished our stay was longer!Genuine Hotels.com guest review
When we arrived we were quite surprised to see how big the resort was,we were greeted with friendly hellos and given water to refresh ourselves Everything at the resort was clean and well taken care of Room was very nice and big My family lives in Arizona and they too will stay for family get togethers We are looking forward to going again thank you […] for the opportunity for having such a wonderful time Read moreGenuine Expedia guest review
Response by The Wigwam At The Wigwam, we love to hear from our guests and would like to thank you for sharing such lovely feedback. We are truly delighted that your family function was enjoyed by everyone and that our friendly staff and spacious rooms were appreciated by you. Please come back and see us again soon.
"Beautiful resort- mediocre service"
Booked two rooms at the same time and exact same type. One was larger with a kitchenette. How does that happen?? I called to complain and I was moved to a comparable room. The customer service for that event was very good. However, that's where it ends......the guys played golf and felt like they were "bothering" the golf course employees, the pool […] was awesome, but, the poolside bar closed at 5p.......not very resort like, ......after making faces, the two female employees took our drink order but we had to go to the Grill Restaurant for food. It's worth mentioning that we stayed at the Wigwam after two nights in a Tuscon hotel, where the customer service was 110%. This may be why their mediocre customer service (in comparison) stands out. Read moreGenuine Hotels.com guest review
"Nice resort with average customer service"
I booked and paid for two exact rooms at the same time. My friends end up getting a much nicer room with a kitchenette......how does that happen?? After calling the front desk to complain, we were moved to a comparable room.....the customer service(Linsay) for this exchange was very good. And folks, that's where it ends. The guys played golf and felt […] like the employees were bothered by them being there, same thing with the pool bar. The pool bar closes at 5, which for a resort is a bit ridiculous and not very resort like. There were a lot of kids at the pool, which we expected, but about 12 of them were in the jacuzzi, not cool. The grounds were beautiful but I would not stay there again. Because we all feel that the customer service should be better for a resort. Read moreGenuine Hotels.com guest review
"Litchfield Park is paradise."
We had a wonderful time in Old Litchfield Park. The Wigwam had beautiful grounds. The room itself was nice but had few outlets in the room and unless you propped open the patio door, you would be locked out. There was no slot to use your door key to access the pool so you had to walk around the building from your front door. The staff was very friendly […] and helpful. The pool and parking lot was very crowded with a lot of locals, which was dissappointing especially since guests had to pay the resort fees for amenities. This is a great place for families with small children. They had a lot of activities for them at the time that I visited. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for your review of The Wigwam. We were all so glad to hear that you had a wonderful time in Litchfield Park and enjoyed the friendly and helpful nature of our associates. We would like to let you and everyone else know that complimentary microwaves are available to our guests for their rooms upon request and we are truly sorry if you were unaware of this. All of your feedback is greatly appreciated and will be reviewed by our team as it is always our desire to continuously improve our future guest's experience. Please visit us again soon as it would be our privilege to welcome you back.
"Goodtimes in Goodyear"
Wonderful serenityGenuine Hotels.com guest review
My husband and I decided to try this place to celebrate our 26th Wedding Anniversary. We had trouble finding a parking spot every night. There were drunks/party people everywhere which left their beer bottles on the railing for 2 days we were there. They were loud and swimming in the pool until midnight. We went across the street to eat; because the […] hotel restaurants were full which the rest of the hotel guest flooded this restaurant to. The poor manager had to find more help; because he didn't know the Wigwam sold out on rooms. We felt we were at a 2 star hotel than a 4 star resort. This hotel/resort needs more parking spots; especially when they sell out of rooms. Read moreGenuine Expedia guest review
Response by The Wigwam We appreciate the time you have taken to provide us with the details of your stay. Your experience is certainly not typical of what we want our guests to encounter and we offer our sincerest apologies for any inconveniences. Your feedback will be shared with our management team. We hope that one day you will visit us again and we can provide the service and experience that exceeds your expectations.
We could have made a vacation just out of the hotel stay, alone. Three handy pools available and not far from shopping. This hotel will be my choice for my next trip.Genuine Hotels.com guest review
It is an older hotel, especially the bath and shower. Glad I had a discount. The room and bathroom were spacious, bigger than most hotel rooms. Had a little patio that was nice.Genuine Hotels.com guest review
I guess because of the rate for a suite, or because it was booked thru Expedia, the attitude was a little cool. My room wasn't ready at noon so I went out to play golf. It was too hot so I quit after nine holes. It's now 3:00 pm and my room still isn't ready. They said the suite wasn't guaranteed until 4:00. Rooms are clean and spacious but are a little […] dated. Asked for a late check-out and was declined.(who didn't know that) Oh I almost forgot, the parking for my suite was about 100 yards from the front door. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for taking the time to share your comments regarding your recent stay with us. Although we appreciate that you have expressed a fondness for the cleanliness and spaciousness of our rooms, we deeply regret if your experience did not reflect the exceptional level of service and that we provide. All our guests are extremely important to us, regardless of the method in which their stay was booked. We would also like to apologize to you for not being able to accommodate your request for a late check out. One day we hope to have the chance to welcome you back and surpass your expectations in all ways.
"37th wedding Anniversary"
Relaxing & luxurious ! Whole experience was wonderful !Genuine Expedia guest review
Response by The Wigwam Happy anniversary! We are elated that you chose to spend such a special occasion with us and had an enjoyable and relaxing experience. Thank you for your wonderful comments, we hope to have the pleasure of welcoming you back soon.
We stayed the night for our anniversary. Upon arrival, we were warmly greeted. The lobby is spectacular and nicely decorated. Our casita was larger than most apartments! The live music in the lounge was fun and the pool was nice. We were pleased with the entire stay.Genuine Hotels.com guest review
Such a lovely place. Wonderfully comfortable beds! The best is the staff. Extremely accommodating and fast to help with anything needed. Would stay again and again!Genuine Hotels.com guest review
"Definitely a must stay!"
I came to the Wigwam with a group of girl scouts. I wish we had planned more time. There were so many things to do at the resort: huge swimming pool, kid activities, tennis, etc. It was very close to the Wild Animal Park and Aquarium too. Staff was very friendly and helpful! My husband and I are already talking about when we can return.Genuine Hotels.com guest review
One night stay after a concert, had room severe for breakfast. Great resort!Genuine Hotels.com guest review
The two biggest downfalls were that the room was very warm at night. It just didn't seem to cool down like most hotels. Secondly, we got out to the pool and had to wait 30 minutes for a towel. It just didn't seem like management was on top of it.Genuine Hotels.com guest review
Staff at this hotel were very accommodating. Service at the bar was very slow. Room upon arrival was not ready. Had to wait until after 3pm.Genuine Expedia guest review
Response by The Wigwam Thank you for sharing your comments regarding your experience at The Wigwam. While we are delighted that you found our staff accommodating, we regret the delays you experienced and hope that any inconvenience was minimal. We look forward to welcoming you back in the future and impressing you in every way.
"Wigwam is no 4 star hotel"
This hotel may be 2 star at best. The buildings have wear and tear like unrepaired water damage in hallway ceilings with drywall falling down; our room carpet was stained and the room was musty. Awnings were missing from many of the rooms. The landscape looked seedy, overgrown and untrimmed. The room key didnt work and we had to wait 20 min on the west […] side of the complex in 109 degrees at 4pm for someone to come. Parking is far from the rooms. The main pool had music so loud we had to carry our food across the resort to the Oasis pool. We asked for late checkout and were told that was fine. The housekeeping person came banging on the doir at 9am and woke us!! Totally would not recommend this place. The only high marks are for great service from Daniel at the main pool bar/restaurant and the man who checked us in. The extra $20 resort fee is an insult. Comfort Inn would have been far better, especially at $150 for the summer discounted fee we paid. Just awful.i really want my money back Read moreGenuine Hotels.com guest review
The hotel was very nice my only complaint was the AC in our room did not cool very well no matter what yemp you put it on. We would definatly stay here again.Genuine Hotels.com guest review
GreatGenuine Hotels.com guest review
The hotel served its purposes for our trip which was for business. I would not select this hotel for a vacation. The swimming area was for more of the partier type versus relaxation. There really weren't any good restaurants close by and the main restaurant at the hotel was closed on the days we wanted to go. The only option was to order off of the […] bar menu. The lack of updated internet capability in the rooms impacted our stay as well. Read moreGenuine Expedia guest review
Response by The Wigwam Although we are happy that we were able to meet your needs during your recent stay with us for business; we were sorry to hear that you were not fully impressed by our resort. Your feedback is appreciated and we thank you for taking the time to tell us about your impressions. Thank you.
"Can't wait to our next visit in December!"
So much to do even in the AZ summer heat. $-5 pools, 3 golf courses, tennis, world class spa. great restaurants, awesome staff. We spent lots of time in the pools and walking around the beautifully maintained grounds (almost 500 acres) Learn the long history of The Wigwam- a Mission style resort that made us feel at home and in great comfort.Genuine Hotels.com guest review
"Excellent service - might want to select rooms as"
Staff was top-notch, friendly, efficient, great. Bars and restaurants were what you would expect from an upscale resort - again, staff was great, service quick, food excellent. I did have a chance to see three different rooms while there, everyone had a similar rate, but some had walk-in showers, others had a shower/tub combo. Some had a small bar area […] with counter for drink/food prep while others had no such feature. Not a problem, just be aware that the next time you stay, the room might be very different. Read moreGenuine Hotels.com guest review
"The Wigwam is a great resort hotel"
I stayed at the Wigwam July 4 - 9, 2014. The staff was friendly, courteous, and helpful. The resort has alot to offer the traveller, with 3 restaurants, 3 or 4 pools, and a day spa. Great experience. I had the best rack of lamb I've ever eaten at Litchfields. However, the resort is so big I kept getting lost.Genuine Expedia guest review
"So warm and welcoming"
This was our 1st time there. Our experience was amazing! The staff was kind, helpful, and always willing to accommodate our needs! We felt like we were treated exceptionally well. I do think our experience in the Wigwam restaurant was not stellar though. We tried it twice. Service was incredibly slow and the food was so-so. However, at Red's Bar and […] Grill, after golfing we had a wonderful experience! Great food and great service!! The golfing is absolutely stunning too! The pools were great! So beautiful! We had exceptional service there as well. THANK YOU Kayla!!!! She was a Rock Star! We would definitely stay here again. The 4th of July activities were incredibly fun! My family and I had the best time together. Our room was huge and so "home-like" meaning there was plenty of room for everyone. :-) And for those of you that enjoy Gift Shops; their shop is small but has many wonderful things and the girls that work there are genuinely kind & helpful. I would give the Wigwam Resort an A Read moreGenuine Expedia guest review
Response by The Wigwam It was an absolute pleasure to have you and your family stay with us at The Wigwam. Thank you for your many kind comments and for the gracious praise you have shared for our associates. We're thrilled that you enjoyed the service and food at Red's Bar & Grill and we will be sure that the associate you mentioned receives the recognition she deserves. Please come back and see us again soon.
"This Hotel.is.very great!!!!"
Everything is enough.& great! Especially it is very good for family! I REALLY RECOMMEND THIS HOTEL!!!!Genuine Expedia guest review
Response by The Wigwam Your wonderful review and enthusiastic recommendation are truly appreciated, thank you. We are thrilled that you enjoyed everything about your recent stay at The Wigwam. Please visit us again soon as it would be a privilege to welcome you back for another great sta
"A wonderful surprise!"
We stayed at the wigwam for a week ,the whole experience was wonderful. The staff could not have been nicer, the salt water pool was amazing . I have very high standards having worked in the hotel industry for years .I highly recommend this hotel and will definatly return.Genuine Hotels.com guest review
"Good location and clean, but lacking amenities."
OK, but no morning coffee or food. No counter space at all in bathroom. Also no microwave.Genuine Hotels.com guest review
"My second trip..Not as glamorous"
My first trip to the WigWam a year ago was magical...unfortunately that is where the good news for them ends this time. I booked with high expectations and felt cheated by treatment by staff and accommodations. When we first arrived, the room was awkwardly spacious for a king room and actually there were some questions for cleanliness. We were told […] we could go to the WigWam bar, sit anywhere and we'd be served. We waited for 15 to 20 minutes for a drink order, which didn't come for another 10 minutes. The food actually did not taste as good as I remember and the server was missing for most of our visit, as we only received one refill. We attempted to look past this and went to the pool, which was crowded with a lot of noise. In previous experience, it was more relaxing, quiet and calm. So, we wanted to take the high road and enjoy LItchfield's which online said it was open until 11 p.m. When I called to verify a reservation, the woman stated we close at 9 (it was 8:45 p.m.) and then hung up. I understand having a lot of phone calls, but a recommendation about where to go next would have been nice, or even an apology for any confusion. We played golf, which was actually really wonderful and I enjoy their golf courses. I am so disappointed in the treatment by staff and the cleanliness of our room. I would love to go back, but I don't think I can be set up for that disappointing of a trip again. Read moreGenuine Expedia guest review
Response by The Wigwam While we are glad that you enjoyed our resort grounds and golf courses, we deeply regret that not every aspect of your stay was positive. It is upsetting when something does not live up to your expectations and we are so sorry that your overall impression does not reflect the fondness you once held for our hotel. It is always our goal to deliver exceptional service to all of our guests and if a guest does not experience the high standards that we have set, we want to know. Your comments will be shared with our management team to ensure we take every opportunity to exceed our guests’ customer service expectations. Thank you for sharing your thoughts with us, we hope you’ll consider giving us another try in the future.
"Was great until.."
On my 2nd day at the Wigwam we left to explore Phoenix. Upon returning our door was left open by housekeeping. I have no idea how long it was open. Anyone could have strolled in the side gate and taken all of my stuff. Was very angry and called the front desk and they didn't seem very concerned. Have had better service at a fraction of the cost. Ri […] diculous. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )