I am satisfied with stay.Genuine Hotels.com guest review
The bed was the absolutely fabulous! Super soft sheets. Rooms are huge.Genuine Hotels.com guest review
"Nice resort, but need some updating"
Overall, it is a nice facility although it needs some updating. We encounters three problems during a our one night stay there: 1. The coffee machine was dusty as if it wasn't clean for months. 2. When we arrived they gave us a smaller room than the one we reserved; given that the difference in prices was about 50% (we specifically booked the larger […] one), this is really unacceptable. 3. The room has some small windows that don't have curtains. This means that you get sun in the room on sunrise... Read moreGenuine Hotels.com guest review
"Phoenix: extremely HOT! Wigwam Resort is Coooool!"
PHoenix is almost unbearably hot in August, but the Wigwam Resort facilities were so cool and comfortable for us seniors. The bed was so very cosy and comfortable, too. Breakfast at Red's Cafe was full of wonderful choices and reasonable for food at a golf course. We'd like to return again at a cooler season sometime.Genuine Expedia guest review
Response by The Wigwam We are delighted to learn you enjoyed your visit to The Wigwam. Thank you for sharing such an insightful review. We are glad that our resort provided a cool and comfortable place for you relax while visiting the area in August. Red's Bar & Grill overlooks the Gold and Patriot golf courses and offers delicious breakfast, lunch, and dinner choices for our guests, we are so happy you liked it. Thank you for your kind comments; all of us here look forward to your return.
"newly refurbished room, very comfortable"
Great overnight stay. Very clean and nice. Would stay here again.Genuine Expedia guest review
Response by The Wigwam Thank you very much for your review of The Wigwam. We truly love to hear from our guests and learn about the things they enjoyed while staying with us. All of us here we're delighted to hear that you had a great overnight experience at our resort. Please visit us again as it would be our pleasure to welcome you back.
"This hotel is very nice."
This hotel is in a nice area. The staff was great and the pro shop was nice. The golf coures were just ok. We didn't get to play the gold course whish is supposed to be the nice course. I would reccomend this resort to all my friends.Genuine Expedia guest review
Response by The Wigwam We truly appreciate your review and recommendation for The Wigwam, thank you. It is always our desire to provide our guests with great service, accommodations, and amenities to ensure that their stay is memorable. Thank you so much for all your comments; please come back and visit us again soon.
"Welcome oasis in Phoenix"
Stayed here while visiting my daughter at Luke. I was pleasantly surprised at the value. Even with the resort fee, it is much nicer than hotels I've paid almost three times as much for. The only complaint was we didn't have hot water on our last two nights. I think it was only our room, and I need to call and tell them about it. I guess it didn't really […] seem an inconvenience since a cold shower in Phoenix is refreshing. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you so very much for your review. It is important to us at The Wigwam to deliver exceptional accommodations and services as well as to have our guests consider our resort to be a value. We are thrilled you enjoyed your stay however; we do wish to extend our apologies for the lack of hot water you experienced and hope that any inconvenience was minimal. Please visit us again soon as it would be our pleasure to welcome you back.
Our stay was great! We enjoyed Thursday evening dinner and dancing, a relaxing walk around the large grounds, and a late swim on a surprisingly cool summer night in Phoenix. The staff were especially prompt to help after we locked ourselves out of our room. We would recommend it to all who are looking for a nice getaway.Genuine Hotels.com guest review
"Nice Hotel, but..."
This is a wonderful hotel and the staff is all very nice. This was our second stay at this resort. We really enjoyed the spa, the restaurants have excellent food and service, and the grounds are beautiful. However, our first stay we were assured by the front desk that they had an adult pool and there was another pool for people with children. This was […] not the case and they closed the pool at 10. When we made reservations this time we explained what happened during the first pool and the desk said that it wasn't really an adult pool and yes the hours were only until 10; however if we were quiet no one would bother us and we could swim as long as we wanted. Again, not true. We were asked to leave just a little after 10. The weather was beautiful and we weren't able to enjoy it. We will choose to stay somewhere else next time. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for sharing your comments regarding your stays with us. Although we appreciate your compliments for our resort and staff, it was disappointing to learn about your experience. We are very sorry for any miscommunication regarding the pool. We will speak with our team to ensure the information relayed to our guests is consistent and accurate. We hope to be able to welcome you back for the exceptional stay that you deserve very soon.
Great hotel, excellent staff and amenities were amazing! We had such a great time!Genuine Expedia guest review
Response by The Wigwam We are thrilled that your girl’s weekend at The Wigwam was such a great experience. It is always our desire to deliver exceptional service, outstanding accommodations and a terrific assortment of amenities to ensure our guests have a memorable time. Thank you so much for your review; please come back and see us again soon.
"fun and relaxing"
Rooms were comfortable for my family and I. Staff was super nice and helpful.Genuine Expedia guest review
Response by The Wigwam We couldn’t be happier knowing that your stay at The Wigwam was fun and relaxing. It is always our desire to create a wonderful atmosphere with top-notch service to ensure our guests have the best experience possible. Thank you so much for your kind comments; we hope to welcome you back soon.
"Always a pleasure"
We've been staying at the Wigwam Resort for 20+ years and it has never lost its charm. This time we shared the fun with our 3 year old granddaughter.Genuine Hotels.com guest review
Slide on pool was out of service but we didn't know until we got there. Also hotel charged us another $22 hotel fee when we arrived. The great deal we thought we got from your sight wasn't that great after all.Genuine Hotels.com guest review
"Excellent facilities and experience for me"
Every one there was very helpful and the facilities were very clean and nice. Very comfortable.Genuine Expedia guest review
Response by The Wigwam We are delighted to learn you enjoyed your visit to The Wigwam. Our associates continuously strive to provide exceptional service to our guests to ensure a great time is had by all. Thank you so much for your review; we hope to welcome you back soon.
"a gem in Arizona"
very satisfied over all.Genuine Hotels.com guest review
Really pleased with the condition of the resort. They did a very nice job with renovations recently.Genuine Hotels.com guest review
"Nice clean resort"
The pool area was so much fun, enjoyable water slides, my kids loved , and it was not overcrowdedGenuine Expedia guest review
Response by The Wigwam At The Wigwam, we have four swimming pools for adults and kids to enjoy and as you mentioned, we also have two twisting water slides. We’re glad your family had such a terrific time and hope that you will return soon.
Location very handy to near by shopping and local restaurants, upon arrival found lots of leaves and debri inside room by patio door, rained first night and water came through light fixture in ceiling (reported it and they did come to repair it) size of room was very good, nice bedGenuine Hotels.com guest review
"Everyone was so accommodating!"
We were allowed to check in early and check out late. With the maximum amount of time spent at the Wigwam we were able to fully enjoy the pool and just love the experience. We definitely want to head back! A great deal for the perfect vacation!Genuine Expedia guest review
Response by The Wigwam Thank you for letting us know how much you enjoyed your stay at The Wigwam. Our resort is located only about 20 miles from Phoenix; making it easy to explore the attractions in the area. We are thrilled you had such a great time and hope that we can welcome you back soon.
Arriving at the wigwam, we were greeted outdoor by golf cart valet. They greeted us in a friendly professional manor and guided us to the entry door which was not obvious. We checked in and then rode to cart to our room. Opening the door to our suite was a wonderful moment. It was so large, beautifully decorated, and had everything we needed. Including […] an outdoor patio with table and chairs. Next our family headed to the pool. It is a large pool with water slides. Cabanas with shade lines one side and there were plenty of chairs for sunning. The only down side we found was the water slides were locked up and the pool was a tad hot. We were expecting to be refreshed by the temperature of the water. Only one day of our visit was the water slide open for reasonable hours - one day not open & one day open 2 hrs. There needs to be better signage or communication as to when the water slide is useable. Beautiful, historic grounds, decor, and buildings. Lots of outdoor lawn games - love that! A tad hard to find an employee to ask a question. Overall our family had a delightful visit!!! 5 star Read moreGenuine Hotels.com guest review
"very well kept for such Timeless Resort"
Beautiful grounds, lovely rooms and clean. For an old resort with tons of history this is a beautiful place to stay. Highly recommend it!Genuine Expedia guest review
Response by The Wigwam Thank you so very much for your review and high recommendations of The Wigwam. Our resort is situated on 440 acres of lushly landscaped property and has been welcoming guests for over 80 years. We are thrilled you enjoyed staying with us and hope that we can welcome you back soon.
"Nice stay for the right price"
This is a nice place in a great location in west phoenix. The rooms are nice, but the bathrooms need to be updated. The resort is a lot of fun abduction Litchfield's restaurant is great, albeit a little pricey. I recommend this resort and would rate it 3.5 stars.Genuine Hotels.com guest review
"my short trip"
The size of the room was better than expected. The bedding and furniture were of very good quality and very clean. I felt very comfortable even though it was for a very short time. Thank you!Genuine Hotels.com guest review
I am told the Wig specializes in gold. Sadly I don't golf. This said. this was perhaps the nicest hotel experience I can recall. Hotel staff. Was everything you expect from a 5 star resort. They are kind helpful and send the message you are welcome at the resort. If your reading this review, I am one customer who was extremely pleased with the wig. […] I had cleints visit and they too will be having a stay. I saw lots of kids and family, and couples, it is actully very much a romatic place. It has a large well lite campus and its in a great neighboorhood. Read moreGenuine Hotels.com guest review
"Nice resort with spa"
My girlfriends and I stayed here for our 7th Annual Girls Weekend. The traditional Adobe suite worked well for the three of us. We spent one day at the Red Door Spa, which was wonderful! Our only complaint was the construction occurring onsite and right outside of our suite. The noise started around 5:30 a.m. and woke all of us up Monday and Tuesday […] morning. Not very peaceful or relaxing!!!! As working moms we really look forward to sleeping in on our trips away. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for choosing The Wigwam for your annual girls’ weekend with your friends. We are delighted that everyone had a good time and had the opportunity to spend some time at the Red Door Spa. The spa is a soothing sanctuary where friends can enjoy signature treatments, fitness classes, martinis, manicures, and music. We would however like to extend our sincerest apologies for the sounds emanating from outside in the morning and hope that it did not impact your overall visit. Please visit us again as it would be our pleasure to welcome you back.
"Amazing place to stay"
This is our third year coming to this resort and we love it.Genuine Expedia guest review
Response by The Wigwam It was so great to welcome you back once again to The Wigwam. Thank you for sharing such a nice review; we are glad you enjoyed your stay. Please come back and visit us again soon.
"Great for Golf"
We stayed at the hotel for 19 days to enjoy golf and relaxation. We have stayed at this hotel many times but found this time to be the worst. The condition of the hotel is diminishing. We had to change rooms 3 times for maintenance issues. To their credit, the staff was very accommodating and they are undergoing a remodel but I felt the condition of […] the hotel would be a bit better. Read moreGenuine Hotels.com guest review
"Oasis on desert"
The facility was very nice, staff was excellent! They went above and beyond to be helpful. The down side is the resort fee that gets added on the bill daily. Horrible way to end a relaxing vacation!Genuine Expedia guest review
Response by The Wigwam Thank you for sharing your comments regarding your recent stay at The Wigwam. We are glad that your time with us was relaxing and we very much appreciate your praise for our staff. It is however disheartening that resort fee affected your overall visit; information regarding this charge can be found on our website and our staff is happy to answer any questions you may have about it. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back again.
Would stay there again, especially if I had more than one night. Front desk, bar personnel personable and attentive.Genuine Hotels.com guest review
"Beautiful felt like home"
It was a nice work-vacation made us feel like we was homeGenuine Expedia guest review
Response by The Wigwam Thank you for the review; it certainly appears that your experience at The Wigwam was enjoyable, comfortable, and memorable. It is always our desire to create an atmosphere that is relaxing and one in which our guests feel at home. We hope that the next time you are visiting the area for either business or for leisure you will allow us the pleasure of welcoming you back.
"Could have been better"
The grounds and facilities are great, well kept, clean, nice and helpful staff. All of that was very good but the room was disappointing. The door had to be pulled really hard to get it to close properly, the bed cover looked clean but you could see what looked like dried blood, like it had been washed but was stained. The bathroom sink was dirty and […] the toilet was not cleaned very well. I won't elaborate on that. Overall it is a very nice place but the quality of cleanliness and security was not there. I would stay there again but if the conditions are the same ten no way. We made due with it since it was only for the one night that we stayed. Read moreGenuine Expedia guest review
Response by The Wigwam While we greatly appreciate your kind comments for our facilities, grounds and staff, we truly regret your disappointment regarding your accommodations. Please accept our apologies for the issues you found. Your comments will be reviewed with our management team so that we may continue make improvements to ensure every guest’s visit is memorable. We hope that the next time you are visiting the area you will allow us to welcome you back and exceed your expectations.
It was a surprise gem in the middle of the desert. Had not heard of it before and knew nothing of it's wonderful history. The property was beautiful. The service was outstanding! Very friendly and helpful staff. The rooms were very comfortable.Genuine Hotels.com guest review
"Nice staff but gross rooms"
At first glance it was beautiful. Then we opened the door to our room. The smell of urine hit us like a brick. There was trash wadded up in the corner by the slider door. The safe didn't work, the phone didn't work. I had to hit the speaker button if I called the front desk. There were greasy fingerprints everything from the slider, to the toilet and […] sink. There was an old dirty tube sock in the safe (strange but true). Believe it or not, it actually got worse. After closely examining the bed I climbed in and pulled the sheets up to my face. Something caught my eye on the sheet right next to my face. As my eyes focused, horror overcame me. There on my sheet was what looked like a big, crusty booger. My friend, in the bed next to me, also took a look and confirmed my greatest fear. It was very obvious the sheets had never been cleaned from the previous guest. When checking out of the hotel the next day, the girl at the front was very pleasant, but never asked how our stay was. I voluntarily let her know the safe and phone did not work in the room. She thanked me and handed me my resort fee bill of $22. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for taking the time to tell us about your experience; we take all guest comments seriously and we will certainly share your feedback with our entire team. Our guests are strongly encouraged to inform us about their concerns during their stay so that they may be addressed immediately and we couldn’t be more disappointed that we did not have that opportunity when it would have mattered most to look into the issues you mentioned. Thank you for posting your feedback and please accept our sincerest apology for your experience. We hope that you will return one day and allow us to provide you with an experience that exceeds your expectations.
"Air Conditioning Down=Wigwam to the Rescue"
Our air conditioning system failed and the bedroom temperature was 92.Off to the Wigwam-15 minutes from our house. Sleeping in a cool place was what we wanted and what we got...Job well doneGenuine Expedia guest review
Response by The Wigwam Thank you very much for your review of The Wigwam. We’re delighted that you chose to stay with us and allow us the pleasure of taking care of you when your air conditioning system failed. It means a great deal to us that you were able to get a cool and restful night’s rest. We hope that we can welcome you back again sometime soon for a great stay-cation.
excellent facility and excellent experience. Thanks.Genuine Hotels.com guest review
"Outstanding value and character"
The staff were not only courteous, they were genuine and thoughtful. Everything about our stay was outstanding, from the room to the quality of food to the efficiency of the service. The Friday night musician was awesome, the spa delightful, the golf shop great. None of the typical resort 'mass-production' feel--authentic personnel throughout, with […] a fantastic historian to tell about hotel history. Read moreGenuine Hotels.com guest review
"Resort nice looking place."
Well to start off with I had a really late start leaving for me trip called them and told I will be arriving late in the morning and they ok. So upon check in they upgraded my room to huge lay out. Staff was very friendly. Also call for a late check out they told us we had put it 12pm instead of 11am. But the room was awesome beds was comfy and view […] was over looking the pool. So I'd like to stay there again and longer. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for your review. We are glad that you chose to stay with us and completely enjoyed the comfort and guest services that The Wigwam provides. It was a true pleasure having you stay with us and we hope to have the honor of welcoming you back soon.
"Wigwam is now a member of our family"
The Wigwam is a jewel of a resort that I wish we had discovered years ago. The layout, the grounds, the service, the vintage look...all amazing. We chose it as a stopping point on our way to California and realized that this will be the destination next time. Our room was the lowest level room (Adobe Traditional) and it had plenty of room. Pool was […] awesome and the hotel is close to many restaurants and attractions. We decided on our vacation to return to the Wigwam on our way home and the stay was even better. After a long, tough vacation with a one and four year old, Chelsie at the front desk made my day with an upgrade and ice cream coupons for the girls at the pool. Hotel manager, give her an A+ for that! Is there a husband/wife stay in the near future....I think so. Read moreGenuine Hotels.com guest review
we loved it. we are planning another trip back to the wigwam.Genuine Hotels.com guest review
"Really nice staff, great pool."
Great staff ,very friendly, pools were excellent only complaint room need updating and better room cleaning , over all great hotel . We had great time with kids!Genuine Expedia guest review
Response by The Wigwam We’re delighted that you and your family had such a great time while staying at The Wigwam. It is always a pleasure for us to hear from our guests and we sincerely welcome all feedback. Thank you for your gracious praise for our staff as well as informing us about housekeeping; we will share your comments with our management team. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back again.
"Great location for many local attractions."
I stayed for 8 nights. The pools were lovely and the food at Litchfield's was unbelievable.Genuine Expedia guest review
Response by The Wigwam Thank you for your review of The Wigwam. We are delighted to hear that you have continually enjoyed our location and pool as well as dining at Litchfield’s, our signature restaurant. Please come back and see us again soon.
"Nice pool area great water slide for the kids.."
The staff was great the pool nice and relaxing great for families and The beds were the very best...Genuine Expedia guest review
Response by The Wigwam Our guests’ comfort is always important to us and we love knowing that you and your family enjoyed such a great stay. Thank you for sharing such a lovely review; we hope that we will have the pleasure of welcoming you back soon.
Very disappointed. Three employees walked into our room like we were not there....Genuine Hotels.com guest review
Second time at the wigwam in 1 month. Staff are mostly young but are cordial. The grounds are great, the rooms are very comfortable and it just has a feel of a home environment. Love it at the wigwam.Genuine Expedia guest review
Response by The Wigwam Our guests’ comfort is always important to us and we love to know that you enjoyed another great stay at The Wigwam. Your appreciation, for our staff and resort grounds, is very much appreciated, thank you. Please visit us again soon.
"Love the WIgwam"
We have been to the Wigwam many times, both of us even worked there as teenagers 25 years ago. Loved it then and still love it now. The new remodel they have gone through over the last few years just makes it that much nicer.Genuine Hotels.com guest review
CALLED FOR TOILET PAPER. IT TOOK HOURS TO GET. ROOM SMELLED & THE AIR CONDITIONING WAS VERY LOUD. NO MICROWAVE OR DRESSER. PRICES FOR FOOD & DRINK VERY HIGH. WOULD NOT STAY AGAINGenuine Hotels.com guest review
"A great place to stay for baseball tournaments."
Wigwam is a great resort. Super nice pool and facilities. Litchfield's is excellent. The only issue was a moldy smell in the room and the loud air conditioner. The refrigerator reeked, and was quickly replaced by the maintenance crew. It was 115 so I couldn't really open window to air the place out. We wound up hanging by the pool most of the time anyway. […] If I had booked a longer stay, I would have asked to move. But even with the noise and the smell, this place can not be beat. I plan on booking near the Oasis pool next time I'm in Phoenix. Read moreGenuine Expedia guest review
Response by The Wigwam We care deeply about every guest’s feedback and appreciate your comments regarding your recent stay. While we are certainly thrilled to know you had a great experience and enjoyed the pool and dining at Litchfield’s, we regret that there were a couple concerns. Thank you for allow us the opportunity to switch out the refrigerator in your room so that we could create a better experience for you. The next time you are visiting the area we hope that you will allow us the pleasure of welcoming you back to The Wigwam.
We loved the quietness of our room. Nice condo style rooms. Only downside my son wasn't tall enough for the slide, they say it's 48 inches, but it's way off, more like 52Genuine Expedia guest review
Response by The Wigwam Thank you for your review of The Wigwam. We were very happy to learn that you enjoyed the serenity of your room during your stay. Although it is disappointing that your son did not meet the minimum height requirements for our slide, we thank you for understanding that the rules are put in place for the safety of everyone. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back.
"Quiet and peaceful Stay"
From the moment I arrived I was amazed with the huge size of this resort. I was conveniently escorted by the valet guy via grounds cart. He guided me to my parking space, immediately obtain my luggage, and gave me a lift right to the door of my suite. Now that's what I call Service!! My room was very spacious.Genuine Expedia guest review
Response by The Wigwam It is always our goal to deliver exceptional service to all of our guests and we truly appreciate your kind acknowledgement for our staff, thank you. We are delighted that your stay with us was peaceful and that you enjoyed our 440 lushly landscaped acres surrounding the resort. Thank you so much for sharing your comments, we hope to welcome you back again soon.
"Top of the Line Resort"
It has been a long time since we stayed there but it was as wonderful as we remember it. Our room was perfect and my husband and I are allergic to feather pillows they were there within 5 minutes to change them out! We utilized the pool, the Wigwam Bar, it was close to our friends house who was having a party so very convenient for us as well. No issues […] what so ever. Read moreGenuine Hotels.com guest review
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