"Best hotel ever!"
The hotel staff was amazing. Everyone was super friendly and extremely helpful. The room was the best I've ever stayed in. I will definitely be back!Genuine Hotels.com guest review
"relaxing hotel hidden from the city bussle."
nice room in casita,beautiful pool.patio restaurant ..an oasis.Genuine Expedia guest review
Response by The Wigwam Thank you so much for your review of The Wigwam. It was very kind of you to compare our resort to an oasis. We are absolutely delighted that you enjoyed your stay. Please come back and see us again soon.
Great customer service !!! I would definitely recommend this resort.Genuine Expedia guest review
Response by The Wigwam At The Wigwam, our guests are our number one priority and it is a privilege for us to provide them with the very best service possible. Thank you so much for your gracious praise and recommendation. We hope to have the pleasure of welcoming you back soon.
nice hotel and staffs but parking is not very convenienceGenuine Expedia guest review
Response by The Wigwam Thank you for sharing your thoughts with us about The Wigwam. We are delighted that you enjoyed our hotel and staff; however, we truly regret your concerns regarding the parking. We do hope that any inconvenience was minimal. Please come back and see us again soon.
"Great hotel, nice facilities, very friendly staff,"
The hotel was great, nice staff, had a problem with ac and they fixed it right away. The food could use a little more variety. very responsive staff.Genuine Expedia guest review
Response by The Wigwam We're thrilled that our resort, facilities and staff were all enjoyed by you during your stay at The Wigwam. Providing an experience that fosters many wonderful memories is a goal of ours. We would however like to apologize for the problem you encountered with the air conditioning and thank you for alerting us to your concern so that we could rectify the issue. The next time you are visiting the area we hope that you will allow us the privilege of welcoming you back.
"A wonderful vacation"
Our stay was absolutely stupendous. The housekeeper was great. I really appreciated the security. The beds were extremely comfortable. I am old and when my daughter and I went into the pool the children automatically moved to the sides so to leave us room to wade. This was my second time at Wig Wam and I cry when I think of the patience, the care, the […] understanding you all have, oh and the breakfast the family had on Mother's Day was lovely. Thank you. Nancy Hurst Read moreGenuine Expedia guest review
Response by The Wigwam What a lovely review, thank you! We are flattered and thrilled to hear the comfort of our rooms and the level of service you received from our staff contributed to your stupendous stay experience. It was a real pleasure to have you here at The Wigwam and hope that we can welcome you back soon.
"Best place to stay on the west side of Phoenix"
Perfect room and beautiful resort. Can't wait to go back again soon.Genuine Hotels.com guest review
"We ALWAYS stay here!"
My wife always insists that we stay at the Wigwam whenever we are in the Phoenix area. It is very serene here and far removed from the noise (and most of the traffic) of downtown Phoenix. It is in a quiet suburb West of downtown and is very close to several unique restaurants. The resort has recently undergone a significant renovation and the pool and […] outdoor area are especially nice. As usual, I would appreciate if Hotels.com would make it known if a property charges a "resort fee." Why not just add it to the price? Read moreGenuine Hotels.com guest review
Great service, very comfortable room. Food was delicious. Price of room was reasonable. I would highly recommend this hotel.Genuine Expedia guest review
Response by The Wigwam Thank you very much for your high recommendation and lovely review of The Wigwam. It brings us great joy to learn how much you enjoyed the level of service you received as well as the comfort of your room and the food. We love that we could provide you with a great experience and hope to welcome you back soon.
"Business with a twist of fun"
This was the BEST conference hotel I have ever stayed in. It is on the historic register because the resort is over 100 years old, but you wouldn't know it by how well kept the property is. I was thoroughly impressed. They have the best hotel pool, water park, and spa area around. For cheap family entertainment while you are on business, this is the […] place for sure. Read moreGenuine Expedia guest review
Response by The Wigwam We are flattered by your many gracious comments for The Wigwam, thank you. Learning that you felt our resort was the best conference hotel you have ever stayed in has brought smiles to our faces. We are thrilled that although you were visiting us for business, you were still able to have fun and enjoyed the pool and the beauty of our property. The next time you are visiting the area we hope that you will allow us the privilege of welcoming you back.
Great time, even though we live 10 min. away, it was like going to Old Palm Springs without the 6 hour drive!Genuine Expedia guest review
Response by The Wigwam Happy anniversary! We're elated that you chose to celebrate such a special occasion at The Wigwam. Thank you for letting us know that you had a great time and sharing your love for our pool. Please come back and see us again soon.
"Can't wait to go back"
Everything was first class regarding the hotel experience. Not quite so good with golf staff.Genuine Expedia guest review
Response by The Wigwam Thank you for sharing your thoughts about your recent stay at The Wigwam. We're elated that your experience was first class and that you will be returning for another great stay. We do however wish to apologize if at any time the high levels of service that we strive to provide was not evident. Everyone here is looking forward to welcoming you back next time.
"We'll be back ASAP"
Great food, facilities, hospitality and very reasonably pricedGenuine Expedia guest review
Response by The Wigwam We are thrilled you chose to stay with us at The Wigwam and had such a great experience. Thank you for letting us know how much you enjoyed the food, facilities and more! Please come back and see us again soon.
Well we were staying at another hotel and were not satisfied with it, so we decided to switch to the Wigwam. Best choice we made! Staff was friendly and helpful especially pool side where we spent most of our time. Drinks were delicious, food was fresh! We did have a clogged shower drain which wasn't that big of a deal so we didn't even mention to front […] desk. Other than that, fabulous time and great resort! We will definitely be back soon! Read moreGenuine Hotels.com guest review
"American Tropical Paradise"
You really feel like you are in a carribean resort. We really enjoyed our stay at the wigwam. We were there for business and a wedding and it really was an amazing getaway. The wedding was well done and would recommend anyone to get married there. Pool was awesome and so was hottub. drinks and food were great too!Genuine Expedia guest review
Response by The Wigwam We cannot thank you enough for your recommendation and glowing review. It is always our desire to provide guests with an outstanding experience and to create many fond memories of their time at The Wigwam. Thank you again, we hope to welcome you back soon.
Loved every minute of my stay. The employees were pleasant. The service was fantastic. Great food. The main lodge, guest houses, pools, and grounds were fabulous. Well worth the time and money spent to fly to Pheonix from Chicago and back. Will go again.Genuine Expedia guest review
Response by The Wigwam Our thanks go out to you for such an endearing review. We were so happy to read your comments and learn about the wonderful experience you had at The Wigwam. It is always our desire to provide guests with outstanding service, great amenities and many happy memories. Please come back and see us again soon.
"Great family vacation spot!"
My family (including two young kids - 2 and 6) spent three days at the Wigwam for spring break. The hotel itself has beautifully landscaped grounds, fantastic pools, and the Wigwam Bar had great food with outdoor seating near Bocce ball courts and other games where the kids could stay entertained while eating. The pool with the water slide was a big […] hit, water temp was perfect, and there were tons of fountains pouring into the pool and a separate walk through fountain areat that our little one in particular loved. The pool area staff were regularly at our side to refill water pitchers and take any orders, and the food was tasty. The Red Door Spa on property was also beautiful, with excellent facilities and a nice lap pool. I would definitely recommend the Wigwam and would not hesitate to stay there again. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you so much for your review and recommendation of The Wigwam. We love hearing from our guests and we were so happy to read your review and learn about your experience. It is always our desire to provide an outstanding stay with great accommodations, service and amenities so that our guests can create many wonderful memories of their time here. We're thrilled that your family enjoyed so much about your visit including our Bocce Ball courts and our pools. Please come back and see us again soon.
"A Special Time with Family"
We really enjoyed our stay. Dinner at Litchfield's exceeded my expectations!!! The service in the bar area next to the pool left a lot to be desired. I had to get up from our table to get iced tea from the bartender because our waitress did not bring it to the table even after saying that she would bring it two times. On Friday morning, we had to wait […] about 20 minutes for coffee in the bar area. We had breakfast both days in Reds. It was very good and the service was also good. We will be back!!!! Read moreGenuine Hotels.com guest review
"Nice place for a quick spring break vacation"
I recently stayed at this hotel with my 10 year old son and he absolutely loved it. The swimming pool and water slide are amazing, pool side service was excellent and the staff were very friendly. We also enjoyed the weekend farmers market on the hotel grounds.Genuine Expedia guest review
Response by The Wigwam It's wonderful that you and your son had the opportunity to stay with us and enjoy the many amenities that The Wigwam has to offer including our sparkling pools and waterslides. Thank you for letting us know about your quick spring break vacation. We hope that you will visit us again soon.
We spent a few days at The Wigwam with the hopes of spending some leisurely time warming up in the sun after a long Colorado winter. The Wigwam completely exceeded our expectations! We loved everything about it - the gorgeous pools, the southwest atmosphere, the impeccable grounds, and the great service. The history of the hotel made it even more appealing […] to us. What a fabulous place! We definitely recommend this resort for anyone who simply wants to relax! Read moreGenuine Expedia guest review
Response by The Wigwam Your review and recommendation are truly appreciated. Thank for sharing your impressions with us regarding our resort and letting us know that you had such a great time at The Wigwam. We're thrilled that we could provide you with a relaxing and warm getaway after the long Colorado winter. It was a real pleasure to have you here with us and hope that we can welcome you back again soon.
"Great time at the wigwam!"
Rooms and property were immaculate- kids and adults all had fun. Staff was ok- pool staff could have been friendlier.Genuine Expedia guest review
Response by The Wigwam It is always a treat to hear from our guests and learn all about their experience at The Wigwam. We were happy to read that everyone, kids and adults, all had a great time. It was however disappointing to find out that our high level of service may not have been experienced consistently throughout our resort, we will share your comments with the appropriate manager. Thank you for your review, we hope to see you again soon.
The Wigwam Resort had friendly staff, great rooms, and pool area was both kid and adult friendly. Would 100% stay at the resort again.Genuine Expedia guest review
Response by The Wigwam It was wonderful to read your review and learn that the staff, rooms and amenities at The Wigwam were all enjoyed by you. Thank you so much for taking the time to share your comments with us and letting us know that you had a great experience. Please visit us again soon as it would be our pleasure to welcome you back.
"UNCOMFORTABLE BEDS BUT BEAUTIFUL HOTEL"
The hotel was beautiful. Service at the bar by the golf course was excellent. The beds were very old and uncomfortable. We almost left the hotel because of the beds. I should have gone up and complained but that's not really our style.Genuine Expedia guest review
Response by The Wigwam We are always grateful for guest feedback and would like to thank you for sharing your thoughts with us. While we are delighted that you appreciated the beauty of our property and enjoyed the level of service you received, we were truly disappointed to learn that you were not comfortable in the bed in your room. Guests are encouraged to bring their concerns to us at the time of their stay so that we may do whatever we can to rectify an issue. We hope that we will have the privilege of welcoming you back in the future and that you will let us know if there is anything we can do to make your next stay exceptional.
"Best place in he valley!"
We stayed here while attending spring training....great place after a hot day at the ballpark!Genuine Expedia guest review
"Great historic hotel"
We have stayed here 4 times in the last 5 years and we really love it.Genuine Hotels.com guest review
Had a room by the pool. Looked like paradise. Would return in a minute. Hopefully next year in the spring we will be returning. Best place we ever have stayed at and we are frequent travelers. Go Tribe!!!Genuine Expedia guest review
Response by The Wigwam We're thrilled to learn that your stay at The Wigwam was the best you have experienced anywhere. Thank you so much for sharing such lovely comments and letting us know how much you enjoyed your stay, we couldn't ask for a better compliment than paradise. Please come back and see us again soon.
"Had a wonderful vacation at Wigwam"
I was pleasantly surprised by our vacation at the Wigwam. The concierge went above & beyond for us (had contacted her several times pre-vacation & all requests were handled promptly) & the front desk clerks/operator were wonderful. Had 1 minor housekeeping issue, which was promptly resolved by not only the housekeeper, but also her supervisor. The […] rooms were older, but had been remodeled & were clean, comfy & spacious (the bathroom was HUGE & we had a walk in closet!). Had a few minor service issues - golf staff didn't honor discount (given by another site) & had difficulty getting service 4 of the 5 times we tried to eat outside (at the Tower Pool, Reds & the Bar...each time I had to get our own menus & find someone to serve us). Given our whole experience, though, we would go back to the Wigwam & would definitely recommend it to family & friends. Read moreGenuine Expedia guest review
Response by The Wigwam A pleasant surprise is the best kind! We were delighted to learn that you had a wonderful vacation at The Wigwam. It is however unfortunate that the same high level of service you experienced with many of our associates was not consistent at all times. Please accept our sincerest apologies for any difficulties you may have encountered regarding the discount and when dining with us. Your comments will be shared with the appropriate managers. Thank you for taking the time to share your comments and for your recommendation. We hope to see you again soon.
We had a terrific time at the WigW. Plan to revisit.Genuine Expedia guest review
Response by The Wigwam Thank you very much for your review of The Wigwam. We're thrilled you had a great time while you were here. Please visit us again soon as it would be our pleasure to welcome you back.
"Nice hotel, staff needs work"
We traveled to az for a family emergency. So arriving at the hotel at midnight we were exhausted mentally and physically. There were about 4 other families there to check in.. 1 ahead of us and 3 behind us. They couldn't find our reservations so she asked us to wait until she signed everyone else in then redid our reservation. It took all of 5 min to […] do ours. So after a long trip and a family emergency we had to wait even longer because she didnt want the others to wait. Read moreGenuine Expedia guest review
Response by The Wigwam Please accept our sincerest apologies for the delay you encountered at check-in. It is never our intention for any of our guests to be inconvenienced especially during a difficult time and after a long day of traveling. We truly are sorry for any mix up with your reservation. Thank you very much for taking the time to alert us to your experience.
"Perfect in every way!"
We truly had a perfect stay at the Wigwam. It was quiet, peaceful, beautiful, which made for a great stay. The kids loved the water slides. Hubby & I loved the serenity. It wasn't overcrowded. The staff was helpful. We will be back!Genuine Hotels.com guest review
"great for spring training"
The location is fantastic. located right in the middle of all the ball parks.Genuine Expedia guest review
Response by The Wigwam It certainly sounds like you had a great time while staying at The Wigwam during Spring Training. Phoenix plays host to 13 major league baseball teams each spring and our hotel is the Official Spring Training Resort of The Kansas City Royals. We are thrilled that you enjoyed your time here and truly appreciate your wonderful review. Please come back and see us again soon.
Nice hotel with a great history. We received a room upgrade to a suite when the desk attendant learned that we were newly married. The suite was a great location on the fairway with an excellent view of the grounds. We loved the room with the exception of the bed which was uncomfortable for my back, but I have a finicky back. We loved the grounds and […] the staff was friendly and very helpful. Read moreGenuine Expedia guest review
Response by The Wigwam Congratulations on your recent nuptials! We are delighted that you chose to stay at The Wigwam and that you had such a wonderful time. Thank you for all your lovely comments, it brings us great pleasure to find out that you loved our resort grounds and found our associates to be so friendly and helpful. Please come back and see us again soon.
"The Birthday Spa Get-A-Way"
Excellent!!! It was very relaxing and the services were amazing.Genuine Hotels.com guest review
"A quick get-away out of the KC cold!"
I spent the weekend with my girlfriend at the Wigwam. Her parents also had a room. My daughter and her family live in the area and visited with us while we were there. The resort is definitely top-notch; slightly dated but in great shape. We had a suite which worked out great because our entire crew was able to gather together and "hang out". Our living […] room had a fire place which was a nice touch (which we definitely used at night). We also had double basins in our our bathroom. The only reason I didn't give it a 5 rating for hotel staff is because our "wait staff" was slow in clearing our plates in the dining room for our Saturday evening meal which isn't a big deal but when you pay big bucks (and it was big bucks), you really expect perfection. We also had a little communication problem with our order; again, not a big deal but noticeable. There was a patron sitting by himself next to us and they tripped all over themselves waiting on him which made our slightly lesser service more noticeable. Our wait staff was also slow in most respects for our Sunday evening meal which we had outside. We didn't mind this as much because it was a gorgeous evening. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for choosing The Wigwam for your weekend trip to escape the cold weather and to visit your family. We are delighted that our spacious rooms made it easy for everyone to gather and spend time together. Our resort welcomes all feedback and we would like to extend our sincerest apologies for your dining experience. We will share your comments with our wait staff and use your review to refresh our commitment to providing exceptional service to all our guests. Thank you again for letting us know about your experience. We hope to have the chance to welcome you back again soon.
Grounds of the resort are very nice, the fire pits around were very enjoyable to relax by. Rooms were great. We witnessed an employee at Litchfields restaurant verbal attack on an employee that was trying to provide great customer service. Talked to the manager and were assured us that there was no problem for her. During the evening we continued to […] see this man intimidate the bar waitress and had her in tears. We spoke to the resort manager and again was assured that she would speak to the manager and employee, plus assuring us that we would have a wonderful experience at dinner that evening. We were ignored all evening and took 3 hours to get our dinner. Guest sitting next to us couldn't believe what was happening. We will never return to the Wigwam because of the lack of concern and follow up with staffing. We had so looked forward to this trip and it was very disappointing. Read moreGenuine Expedia guest review
Response by The Wigwam We want to thank you for taking the time to share your comments with us. Your experience is certainly not typical of what we want our guests to encounter and we offer our sincerest apologies. We will be reviewing your comments with our staff and managers. Thank you for alerting us to your concerns; we hope that one day you will allow us the opportunity to welcome you back and provide you with the experience you deserve.
"Choose a different resort!"
If you want excellent service do NOT select this hotel. Although the grounds were lovely and well maintained, the service we received and the lack of organization of the staff was greatly disappointing. From an unfriendly check-in clerk to being yelled at by the maitre'd we felt shocked and disrespected as paying customers. We have NEVER been treated […] as poorly as we have at this hotel/resort. After discussing our issues with the Hotel Manager, she told us we would be "well taken care of" for our dinner reservation at the hotel restaurant. Even THAT was BOTCHED as we waited over 1 1/2 hours to get our dinner and were totally ignored. We had hoped for an apology from the elderly maitre'd who had yelled at us the night before ( and actually yelled at the barmaid enough to bring her to tears!) but that did not happen. We will not return and cannot recommend this resort to anyone! Our advice: Go elsewhere! Read moreGenuine Expedia guest review
Response by The Wigwam We must admit that we were surprised to learn about the problems you encountered during your stay and would like to offer our heartfelt apologies. It is always our desire to provide guests with a high level of service at all times. Words cannot begin to express how disappointed we are to learn about your dining experiences. Your review will be shared and reviewed with the appropriate managers. We do hope to be able to welcome you back on a future date and provide you with the exceptional experience you deserve.
"Oasis in the desert"
I stayed for 3 nights and wished I could have stayed longer. Grounds were stunning, especially at nite with all the fire pits blazing and twinkling decorative lights. Pool and restaurants were terrific. Great happy hour. Responsive and professional staff. State of the art fitness center. Great place for vacation or business.Genuine Expedia guest review
Response by The Wigwam We’re delighted to hear that your stay at The Wigwam was enjoyed so much. Thank you for letting us know how much you appreciated our efforts to continuously provide the best amenities and highest service levels. It would be our pleasure to welcome you back to in the near future.
"I enjoyed it"
My boyfriend's parents recommended the place to me, and i absolutely loved it. My only problem was my request for a king size bed and i got a doble queen. Apart from that, it was a wonderful experience. Would be staying here when next i go to ArizonaGenuine Hotels.com guest review
"i loved it.."
i have stayed in the biltmore before and different resorts..this one tops all of them i will go there everytime i visit phoenix..cordial and friendly staff. excellent food. i loved it. i wish i could stay there longer..Genuine Expedia guest review
Response by The Wigwam It is our goal to provide each and every one of our guests with an exceptional experience – a variety of amenities, service levels beyond compare and impeccable surroundings. Thank you so much for your review of The Wigwam. We are thrilled to learn how much you loved your stay with us and hope that we can welcome you back soon.
Great !! but forgot to clean the room !!!Genuine Hotels.com guest review
"An oasis in the desert."
Quaint and nostalgic, a lovey spot. The service was outstanding, approaching five star. Sheets were beyond belief, like sleeping on a cloud.Genuine Expedia guest review
Response by The Wigwam We cannot thank you enough for sharing such a wonderful review. It was a true pleasure to have you stay with us at The Wigwam. Providing great accommodations, amenities, and service is a goal for us all here so we were thrilled to find out just how much you enjoyed your visit. Please come back and see us again soon.
"UCF Football weekend"
The hotel and staff were awesome. Everyone at the Wigwam wanted to make sure you were have a good time and that the service was above average. We especially liked the staff in the bar.Genuine Expedia guest review
Response by The Wigwam At The Wigwam, caring for our guests and providing them with exceptional service are high priorities for us. Your kind praise and recognition of our staff’s efforts are sincerely appreciated, thank you. We hope that you will visit us again soon as it would be a pleasure to welcome you back.
"Old world charm"
Excellent as ususalGenuine Hotels.com guest review
The grounds were lovely, but the hotel is need of updating.Our sink had a rusty chip in it and the shower head needed to be replaced or at least cleaned because it had a lot of build up on it. The service was very friendly. I would definitely stay there again.Genuine Hotels.com guest review
Love.. Love..LoveGenuine Hotels.com guest review
Great hotel, plan to return soon.Genuine Expedia guest review
Response by The Wigwam We are delighted that you enjoyed your stay at The Wigwam. Thank you for kind remarks; we hope to see you again soon.
"Charged me for a guest I did not bring along"
The ownership was so inflexible that they refused to waive an "Extra guest" fee even though there was no extra guest.Genuine Expedia guest review
Very nice resort. modern, clean rooms, nice lobby/ bar /pool. Overall excellent service.Genuine Expedia guest review
Response by The Wigwam It's always nice when a guest review mentions the high level of service they encountered while staying with us. We truly appreciate the praise you have shared for our resort and staff, thank you. We hope to welcome you back soon to The Wigwam.
Wonderful place to stay.Genuine Hotels.com guest review
"Christmas Eve and Christmas day stay"
A very large resort, with many activities and excellent extras. Some amenities closed in this time period (days) but many other extras. On site winter wonderland lights. large fire pits to site by an location to check in was good. Expedia booking resulted in a room upgrade from adobe room to one bed room suite. Very nice modernized bath area. In room […] safe a plus. out door sitting porch front and back. 2 large HD tvs fully loaded. Room service nice and prompt. Food very good offering and selection. Breakfast offered is very well done. On site reception area, bar, outside area and golfing areas very well defined and taken care of. Many large open walk areas and paths to explore and many fountains, gardens and relaxing areas to just take in. Read moreGenuine Expedia guest review
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