Had a room by the pool. Looked like paradise. Would return in a minute. Hopefully next year in the spring we will be returning. Best place we ever have stayed at and we are frequent travelers. Go Tribe!!!Genuine Expedia guest review
Response by The Wigwam We're thrilled to learn that your stay at The Wigwam was the best you have experienced anywhere. Thank you so much for sharing such lovely comments and letting us know how much you enjoyed your stay, we couldn't ask for a better compliment than paradise. Please come back and see us again soon.
"Had a wonderful vacation at Wigwam"
I was pleasantly surprised by our vacation at the Wigwam. The concierge went above & beyond for us (had contacted her several times pre-vacation & all requests were handled promptly) & the front desk clerks/operator were wonderful. Had 1 minor housekeeping issue, which was promptly resolved by not only the housekeeper, but also her supervisor. The […] rooms were older, but had been remodeled & were clean, comfy & spacious (the bathroom was HUGE & we had a walk in closet!). Had a few minor service issues - golf staff didn't honor discount (given by another site) & had difficulty getting service 4 of the 5 times we tried to eat outside (at the Tower Pool, Reds & the Bar...each time I had to get our own menus & find someone to serve us). Given our whole experience, though, we would go back to the Wigwam & would definitely recommend it to family & friends. Read moreGenuine Expedia guest review
Response by The Wigwam A pleasant surprise is the best kind! We were delighted to learn that you had a wonderful vacation at The Wigwam. It is however unfortunate that the same high level of service you experienced with many of our associates was not consistent at all times. Please accept our sincerest apologies for any difficulties you may have encountered regarding the discount and when dining with us. Your comments will be shared with the appropriate managers. Thank you for taking the time to share your comments and for your recommendation. We hope to see you again soon.
We had a terrific time at the WigW. Plan to revisit.Genuine Expedia guest review
Response by The Wigwam Thank you very much for your review of The Wigwam. We're thrilled you had a great time while you were here. Please visit us again soon as it would be our pleasure to welcome you back.
"Nice hotel, staff needs work"
We traveled to az for a family emergency. So arriving at the hotel at midnight we were exhausted mentally and physically. There were about 4 other families there to check in.. 1 ahead of us and 3 behind us. They couldn't find our reservations so she asked us to wait until she signed everyone else in then redid our reservation. It took all of 5 min to […] do ours. So after a long trip and a family emergency we had to wait even longer because she didnt want the others to wait. Read moreGenuine Expedia guest review
Response by The Wigwam Please accept our sincerest apologies for the delay you encountered at check-in. It is never our intention for any of our guests to be inconvenienced especially during a difficult time and after a long day of traveling. We truly are sorry for any mix up with your reservation. Thank you very much for taking the time to alert us to your experience.
"Perfect in every way!"
We truly had a perfect stay at the Wigwam. It was quiet, peaceful, beautiful, which made for a great stay. The kids loved the water slides. Hubby & I loved the serenity. It wasn't overcrowded. The staff was helpful. We will be back!Genuine Hotels.com guest review
"great for spring training"
The location is fantastic. located right in the middle of all the ball parks.Genuine Expedia guest review
Response by The Wigwam It certainly sounds like you had a great time while staying at The Wigwam during Spring Training. Phoenix plays host to 13 major league baseball teams each spring and our hotel is the Official Spring Training Resort of The Kansas City Royals. We are thrilled that you enjoyed your time here and truly appreciate your wonderful review. Please come back and see us again soon.
Nice hotel with a great history. We received a room upgrade to a suite when the desk attendant learned that we were newly married. The suite was a great location on the fairway with an excellent view of the grounds. We loved the room with the exception of the bed which was uncomfortable for my back, but I have a finicky back. We loved the grounds and […] the staff was friendly and very helpful. Read moreGenuine Expedia guest review
Response by The Wigwam Congratulations on your recent nuptials! We are delighted that you chose to stay at The Wigwam and that you had such a wonderful time. Thank you for all your lovely comments, it brings us great pleasure to find out that you loved our resort grounds and found our associates to be so friendly and helpful. Please come back and see us again soon.
"The Birthday Spa Get-A-Way"
Excellent!!! It was very relaxing and the services were amazing.Genuine Hotels.com guest review
"A quick get-away out of the KC cold!"
I spent the weekend with my girlfriend at the Wigwam. Her parents also had a room. My daughter and her family live in the area and visited with us while we were there. The resort is definitely top-notch; slightly dated but in great shape. We had a suite which worked out great because our entire crew was able to gather together and "hang out". Our living […] room had a fire place which was a nice touch (which we definitely used at night). We also had double basins in our our bathroom. The only reason I didn't give it a 5 rating for hotel staff is because our "wait staff" was slow in clearing our plates in the dining room for our Saturday evening meal which isn't a big deal but when you pay big bucks (and it was big bucks), you really expect perfection. We also had a little communication problem with our order; again, not a big deal but noticeable. There was a patron sitting by himself next to us and they tripped all over themselves waiting on him which made our slightly lesser service more noticeable. Our wait staff was also slow in most respects for our Sunday evening meal which we had outside. We didn't mind this as much because it was a gorgeous evening. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for choosing The Wigwam for your weekend trip to escape the cold weather and to visit your family. We are delighted that our spacious rooms made it easy for everyone to gather and spend time together. Our resort welcomes all feedback and we would like to extend our sincerest apologies for your dining experience. We will share your comments with our wait staff and use your review to refresh our commitment to providing exceptional service to all our guests. Thank you again for letting us know about your experience. We hope to have the chance to welcome you back again soon.
Grounds of the resort are very nice, the fire pits around were very enjoyable to relax by. Rooms were great. We witnessed an employee at Litchfields restaurant verbal attack on an employee that was trying to provide great customer service. Talked to the manager and were assured us that there was no problem for her. During the evening we continued to […] see this man intimidate the bar waitress and had her in tears. We spoke to the resort manager and again was assured that she would speak to the manager and employee, plus assuring us that we would have a wonderful experience at dinner that evening. We were ignored all evening and took 3 hours to get our dinner. Guest sitting next to us couldn't believe what was happening. We will never return to the Wigwam because of the lack of concern and follow up with staffing. We had so looked forward to this trip and it was very disappointing. Read moreGenuine Expedia guest review
Response by The Wigwam We want to thank you for taking the time to share your comments with us. Your experience is certainly not typical of what we want our guests to encounter and we offer our sincerest apologies. We will be reviewing your comments with our staff and managers. Thank you for alerting us to your concerns; we hope that one day you will allow us the opportunity to welcome you back and provide you with the experience you deserve.
"Choose a different resort!"
If you want excellent service do NOT select this hotel. Although the grounds were lovely and well maintained, the service we received and the lack of organization of the staff was greatly disappointing. From an unfriendly check-in clerk to being yelled at by the maitre'd we felt shocked and disrespected as paying customers. We have NEVER been treated […] as poorly as we have at this hotel/resort. After discussing our issues with the Hotel Manager, she told us we would be "well taken care of" for our dinner reservation at the hotel restaurant. Even THAT was BOTCHED as we waited over 1 1/2 hours to get our dinner and were totally ignored. We had hoped for an apology from the elderly maitre'd who had yelled at us the night before ( and actually yelled at the barmaid enough to bring her to tears!) but that did not happen. We will not return and cannot recommend this resort to anyone! Our advice: Go elsewhere! Read moreGenuine Expedia guest review
Response by The Wigwam We must admit that we were surprised to learn about the problems you encountered during your stay and would like to offer our heartfelt apologies. It is always our desire to provide guests with a high level of service at all times. Words cannot begin to express how disappointed we are to learn about your dining experiences. Your review will be shared and reviewed with the appropriate managers. We do hope to be able to welcome you back on a future date and provide you with the exceptional experience you deserve.
"Oasis in the desert"
I stayed for 3 nights and wished I could have stayed longer. Grounds were stunning, especially at nite with all the fire pits blazing and twinkling decorative lights. Pool and restaurants were terrific. Great happy hour. Responsive and professional staff. State of the art fitness center. Great place for vacation or business.Genuine Expedia guest review
Response by The Wigwam We’re delighted to hear that your stay at The Wigwam was enjoyed so much. Thank you for letting us know how much you appreciated our efforts to continuously provide the best amenities and highest service levels. It would be our pleasure to welcome you back to in the near future.
"I enjoyed it"
My boyfriend's parents recommended the place to me, and i absolutely loved it. My only problem was my request for a king size bed and i got a doble queen. Apart from that, it was a wonderful experience. Would be staying here when next i go to ArizonaGenuine Hotels.com guest review
"i loved it.."
i have stayed in the biltmore before and different resorts..this one tops all of them i will go there everytime i visit phoenix..cordial and friendly staff. excellent food. i loved it. i wish i could stay there longer..Genuine Expedia guest review
Response by The Wigwam It is our goal to provide each and every one of our guests with an exceptional experience – a variety of amenities, service levels beyond compare and impeccable surroundings. Thank you so much for your review of The Wigwam. We are thrilled to learn how much you loved your stay with us and hope that we can welcome you back soon.
Great !! but forgot to clean the room !!!Genuine Hotels.com guest review
"An oasis in the desert."
Quaint and nostalgic, a lovey spot. The service was outstanding, approaching five star. Sheets were beyond belief, like sleeping on a cloud.Genuine Expedia guest review
Response by The Wigwam We cannot thank you enough for sharing such a wonderful review. It was a true pleasure to have you stay with us at The Wigwam. Providing great accommodations, amenities, and service is a goal for us all here so we were thrilled to find out just how much you enjoyed your visit. Please come back and see us again soon.
"UCF Football weekend"
The hotel and staff were awesome. Everyone at the Wigwam wanted to make sure you were have a good time and that the service was above average. We especially liked the staff in the bar.Genuine Expedia guest review
Response by The Wigwam At The Wigwam, caring for our guests and providing them with exceptional service are high priorities for us. Your kind praise and recognition of our staff’s efforts are sincerely appreciated, thank you. We hope that you will visit us again soon as it would be a pleasure to welcome you back.
"Old world charm"
Excellent as ususalGenuine Hotels.com guest review
The grounds were lovely, but the hotel is need of updating.Our sink had a rusty chip in it and the shower head needed to be replaced or at least cleaned because it had a lot of build up on it. The service was very friendly. I would definitely stay there again.Genuine Hotels.com guest review
Love.. Love..LoveGenuine Hotels.com guest review
Great hotel, plan to return soon.Genuine Expedia guest review
Response by The Wigwam We are delighted that you enjoyed your stay at The Wigwam. Thank you for kind remarks; we hope to see you again soon.
"Charged me for a guest I did not bring along"
The ownership was so inflexible that they refused to waive an "Extra guest" fee even though there was no extra guest.Genuine Expedia guest review
Very nice resort. modern, clean rooms, nice lobby/ bar /pool. Overall excellent service.Genuine Expedia guest review
Response by The Wigwam It's always nice when a guest review mentions the high level of service they encountered while staying with us. We truly appreciate the praise you have shared for our resort and staff, thank you. We hope to welcome you back soon to The Wigwam.
Wonderful place to stay.Genuine Hotels.com guest review
"Christmas Eve and Christmas day stay"
A very large resort, with many activities and excellent extras. Some amenities closed in this time period (days) but many other extras. On site winter wonderland lights. large fire pits to site by an location to check in was good. Expedia booking resulted in a room upgrade from adobe room to one bed room suite. Very nice modernized bath area. In room […] safe a plus. out door sitting porch front and back. 2 large HD tvs fully loaded. Room service nice and prompt. Food very good offering and selection. Breakfast offered is very well done. On site reception area, bar, outside area and golfing areas very well defined and taken care of. Many large open walk areas and paths to explore and many fountains, gardens and relaxing areas to just take in. Read moreGenuine Expedia guest review
Response by The Wigwam It was an honor to have you stay with us at Christmas. We are grateful for your many wonderful comments and are delighted that you enjoyed your stay. With the selection of activities offered at The Wigwam, our guest’s visit can be as active or relaxed as they desire. We’re thrilled that you enjoyed your upgraded accommodations as well as the many amenities we offer. The next time you are visiting the area we hope that you will allow us the pleasure of welcoming you back.
Spent the weekend for Christmas at the Wigwam. Overall experience was great - the pools/waterslide was opened just for this weekend ...including lifeguards. Pool quality was fantastic...slides were basic but still fun. Hotel staff was very friendly and helpful. Room condition was good - our door didn't close well, but that's about it. Room was spacious, […] easy access, and very comfortable - with a huge a/c unit. Lots of events during Christmas including train rides, hot cocoa, and ice skating (small). Read moreGenuine Expedia guest review
Response by The Wigwam The holidays hold a special place in our hearts at The Wigwam. All of us here love to see the smiles on our guests’ faces as they take part in the special activities we’ve planned for the season such as ice-skating at our outdoor rink, drinking hot chocolate and eating s’mores by the fire, attending our tree lighting ceremony, and more. We are thrilled that you enjoyed your weekend with us for Christmas. Thank you for your many lovely comments; we hope to welcome you back soon.
"30 min. From sky harbor"
All decorated for Christmas. Very comfortable!Genuine Expedia guest review
Response by The Wigwam Our associates always desire to create a memorable experience for our guests and we were delighted to learn how much you enjoyed staying at The Wigwam and seeing our holiday decorations. Thank you so much for taking the time to post your comments. Please visit us again soon as it would be our pleasure to welcome you back.
The room was oversized, and the King bed was comfortable. The swimming pool was very large, and the hotel grounds were well maintained. We got the room for two nights at a great discounted price from expedia.Genuine Expedia guest review
Response by The Wigwam Thank you so much for your review of The Wigwam. We’re delighted that while visiting the area to see the World Zoo and other attractions, you enjoyed your stay with us. We hope that the next time you are in the area you will allow us the privilege of welcoming you back.
Wish I could have stayed longer...Genuine Hotels.com guest review
"Nice quiet and beautiful."
We were in Phoenix for the NASCAR weekend. Wigwam was a straight shot to the track (very handy). Close to grocery and other every day stores. Weather was perfect.Genuine Expedia guest review
Response by The Wigwam Thank you so much for your review of The Wigwam. We are delighted that while you were in the area for NASCAR weekend, you chose to stay with us and enjoyed your time here so much. Please come back and see us again soon as it would be our pleasure to welcome you back.
"Wonderful service, completely relaxing"
The Wigwam is a low-key resort with everything: three pools, four golf courses, 11 tennis courts and several places to eat. We were there to relax, play tennis and spend time by the pool. Carlos the tennis pro could not have been nicer. We had two wonderful lessons with him, plus a cardio tennis workout, and he set us up with a match. He even gave my […] husband a tennis lesson in Spanish! All the staff were friendly and welcoming, the room was quiet and they even had the New York Times for sale at the front desk -- just one of several little touches that made our stay memorable. The wine bar is a lot of fun, and the heated patios make outdoor dining at night a possibility even in November. While we were a couple looking to relax for a week, the Wigwam would be ideal for families. Read moreGenuine Hotels.com guest review
Upon our return to the Wigwam Resort in Phoenix after a weekend spent in California, we were upgraded to a larger room. What a welcome back treat! Room 602 was much roomier than our original and quite comfortable Room 388. Here we enjoyed a truly spacious bathroom with tub and shower and a lovely covered patio out back and within a few steps of the […] refreshing Oasis pool.Extended time granted before checkout was helpful, too. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you so much for choosing The Wigwam and for your kind review. We are delighted that you enjoyed the spaciousness of your room upon your return from California. Your praise for our resort and staff are greatly appreciated, thank you. We hope that the next time you are visiting the area you will allow us the pleasure of welcoming you back.
"Interesting Historic Resort"
Welcome is pleasant at the entrance. Pretty landscaping, clean, quaint, interesting history and architecture. The hotel is more interesting and pretty in real life than being depicted on the internet. Though large, living room of suites can be better decorated. A bit sparse and uninteresting. Otherwise quite nice. Lovely flat screen tvs and fireplaces. […] Beds are comfy. Bathrooms are nice and the large spaces is comfortable. Gardens are also a huge plus. Bathroom just missing a tub if ever upgraded again. Read moreGenuine Expedia guest review
Response by The Wigwam It brought us great pleasure to read your review and learn about how much you enjoyed your stay at The Wigwam. We’re so glad that our grounds, amenities, history, and staff all helped to create a memorable experience for you. Thank you very much for sharing your feedback; please come back and see us again soon.
great place,fun pool slides for kidsGenuine Hotels.com guest review
"Great and relaxing five days"
We had the best time at the Wigwam....food at breakfast bar was great.....Litchfields, just wonderful.....people were extremely friendly....Guadaloupe served our breakfast most days and was so nice and informative, as was all of the staff....live music, great pool....what's not to like?? We were there five perfect nights and will definitely stay at […] the Wigwam when we come to Phoenix next time. Read moreGenuine Hotels.com guest review
"Hotel had nice amenities including golf and food"
The hotel was fun and had lots of things to do. The places to eat were not open very late and we are late eaters so that was about the only negative. Room was huge, I walked off a full 1,000 square feet including the private balcony that you could completely close off with curtains for privacy. I would live in this room as a studio for the winter if […] I could. I would recommend this to my friends. A short 20 minute drive to Glendale, Scottsdale or Phoenix, right in the middle. I plan on making this a yearly trip to watch the Seahawks stomp the Cardinals! Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for sharing such a wonderful review of The Wigwam. We were all so happy to learn how much you enjoyed your accommodations and the amenities provided by our resort. We are sorry that our main restaurants were not open as late as you would have liked; however, we would like to let you know that the Wigwam Bar is open later and offers a variety of small bites, appetizers, and entrees. Please come back and see us again soon as it would be our pleasure to welcome you back.
"Just what I was looking for"
The Wigwam was one of the more affordable resorts with a high star rating so I was worried that it might be too good to be true. I am happy to report that it was everything that I was looking for. The resort was beautiful, with plenty of things to do, and the food options were great.Genuine Expedia guest review
Response by The Wigwam We are thrilled that The Wigwam was just what you were looking for! Your compliments for our resort, dining options and activities are all greatly appreciated. We are very happy you enjoyed your stay and hope that we can welcome you back soon.
"Need to stay in the west Valley? Try Wigwam."
This n is an older style hotel, yet it was ve ry refreshing. The rooms were large and comfortable. The grounds were immaculately groomed and I wished that I would have been able to stay longer. The conference center was well staffed and they bent over backwards to make sure you had everything.Genuine Hotels.com guest review
The hotel and grounds were beautiful. I had stayed at the Wigwam before and my room was absolutely beautiful. It was top notch and what you would expect from a top notch resort. This time however, the room I was given was horrendous. The TV remote did not work, we called the front desk and I new one was delivered immediately. There were stains on the […] bed skirt. By far the worse part was the bathroom. It didn't appear it had been remodeled since the Wigwam first opened. There was 3x3 tile throughout. The grout was dirty and in places it appeared to be falling off. Paint was peeling off of the ceiling. The chalking in the shower was just disgusting. I would have expected much more from this renown resort considering the price. Read moreGenuine Hotels.com guest review
"Everything was perfect!"
Just wish we had more days to enjoy here. This would be a perfect place to stay if flying to Phoenix, since there is plenty to eat and do on-site.Genuine Hotels.com guest review
Stayed here during my visit to watch the Seahawks visit CArdinals in Glendale. Although the resort is further then expected from the Airport and other eventful places, it was a nice place to stay. Excellent service from the staff that trumped some of the minor incoveniences. Pool area was nice and even had a water slide that kids would love.Genuine Expedia guest review
Response by The Wigwam We are delighted that your recent stay at The Wigwam was enjoyed by you. Our desire is to provide guests with an experience that inspires fond memories and it is always our goal to deliver exceptional service. Thank you for your review and compliments. The next time you are in the area we hope that you will allow us the privilege of welcoming you back.
Beautiful resort. The staff add a wonderful personal touch.Genuine Hotels.com guest review
Love pool and roomservice. Menus are expensive and limited with entrees.Genuine Hotels.com guest review
We spent 3 days at The Wigwam. The facilities are very nice - not "top shelf" nice, but clean and comfortable. We found the staff to be uniformly and phenomenally helpful and friendly. Exceptional service, really. The food ranged from good to great (steak at Litchfield's, biscuits and gravy at Red's). It was clear from the level of maintenance activity […] and the performance of the staff that this is a resort that understands what makes for a great experience. We had a wonderful, wonderful stay. Read moreGenuine Expedia guest review
Response by The Wigwam Reading your review and learning about your stay at The Wigwam has brought joy to our hearts. Our number one goal is to provide an outstanding experience to our guests through the service, amenities, and accommodations we provide. Thank you so much for your many wonderful compliments. We are thrilled you had such a great stay and we hope to welcome you back soon.
Everything about the Wigwam was great! The staff is very friendly and helpful!Genuine Hotels.com guest review
"Older hotel with great outdoor features needs work"
What was meant to be a romantic get away was turned in to a less than awesome stay at an old hotel with lots of deferred maintenance issues in the room. The room had a definite odor to it, the tile in the 'kitchen' area had no grout in areas and was falling off, and the wall area behind the toilet had been repaired due to a probable leak, but had not […] been repainted nor was there any trim on it so you could see down into a black space. When I opened the curtains out to the patio area in order to open the doors and get some fresh air into the room, it was obvious the room had been pet occupied because the screen was shredded. We called to inquire if housekeeping could bring a room freshener in to address the odor, and they brought in an ozonater, which did not help unless the slider was left open. Read moreGenuine Expedia guest review
Response by The Wigwam Thank you for posting your feedback and please accept our sincerest apology with regard to your experience. We care deeply about every guest’s feedback and appreciate you letting us know about your concerns. Your review will be shared with our management and maintenance teams. We are sorry your stay was not what you anticipated and hope that you will allow us the opportunity in the future to welcome you back and surpass your expectations.
"Only worth it for golf."
This review is only about the room, I didn't do any golf or spa. Kind of bare-bones for a resort. I had a suite, which was very spacious and and comfortable. But at a resort I would expect a soaking tub, robe & slippers, etc. They don't even provide coffee mugs (only to-go cups). I was going to reserve spa services, but the link was broken (if I can't […] make appts online, it won't happen). But I'm sure if u were there for golf it would be great. Read moreGenuine Expedia guest review
"Very nice hotel!!!!"
We had an excellent time, super comfortable, spotless, excellent prices!!Genuine Expedia guest review
Response by The Wigwam Our guests’ comfort is always important to us and we love knowing that you had a great stay. Thank you for sharing your kind review for The Wigwam. We are thrilled you had such a positive experience and we hope to welcome you back soon.
"Beautiful place, loved our stay"
Came here at the end of a hiking trip to sit poolside and go to the spa. This place exceeded our expectations. Very friendly staff. We will come back and send our friends hereGenuine Expedia guest review
Response by The Wigwam Thank you very much for sharing such a nice review. We could not be happier to learn that you enjoyed relaxing at the pool and spending time at Red Door Spa. It was such a pleasure to have you here with us; we hope we can welcome you back soon.
"A different kind of a hotel"
Loved the place. It is nicely remodeled and the staff went above and beyond to make our stay pleasant.Genuine Expedia guest review
Response by The Wigwam We love receiving feedback from our guests and learning about their experiences at The Wigwam. It brings us great pleasure to find out that you loved your time at our resort and enjoyed the level of service provided by our associates. We hope that we will have the opportunity to welcome you back soon.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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