"I LOVE THIS HOTEL!"
I thought the mattress was too soft(I like them firm), but that's my taste & others may like them as they are.Genuine Hotels.com guest review
The staff were very friendly and helped us when ever we needed. The rooms were clean and comfortable. the only disappointment we had was that the ad from where we picked the hotel showed us a whole expanse of the beach and then the ocean from the room windows but that is not true.Genuine Hotels.com guest review
"Hyatt Place Experience"
We were very pleased with everything about the Hyatt Place. It was much closer to the beach than we expected. The room was great with as good a view of the ocean as you can get with all the hotels in Honolulu. Ocean view was nice, but I would have been just as happy with out the view. The staff were the best over all I have ever seen. Hotel was well […] attended and looked great. The price was very reasonable I thought for all of the hotel features. We were able to walk to the zoo which was beautifully landscaped with lots of benches in the shade. You are near the main tourist area with lots of shops and eateries. One block west and three blocks north is Hy's Steak House. Very classy and pricey and well worth it (watch what you wear). When we return to Honolulu we will stay at the Hyatt Place again. They have earned a loyal customer. Read moreGenuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for your review and acknowledging the service efforts of our staff! Also, we are pleased that you enjoyed our close proximity to the beach, Honolulu Zoo, and more. It gives us great pleasure to read that you have chosen us as your preferred hotel when visiting Honolulu!
"Awesome vacation, Love the Hyatt Place."
Our second time staying at Hyatt Place Waikiki. The staff are always friendly and They go out of their way for you. We had a really nice room with a beautiful view of Diamond Head. The valet, Paolo, is my favorite. He loves his job and is always upbeat and helpful with directions. Our hotel stay is a big part of a great Hawaii vacation.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for the wonderful feedback. We pride ourselves on the Aloha spirit that each of our employees possesses, and glad you felt this throughout your stay. Thank you for personally recognizing Paolo in your review, he will be grateful to read your comments. It would be a pleasure to serve you again soon!
This hotel represents a value. The hotel has been recently updated, the staff was friendly and helpful. Close to everything and well priced.Genuine Hotels.com guest review
"Hyatt Regency's sister hotel was great!"
Our flight didn't leave until later in the evening and check out was of course, in the morning. We were extremely happy with the outcome! We were given a room to shower & change in the evening before heading out to the airport. This allowed us plenty of time to continue our beach stay. To our surprise the room we were given was clean and ready for anyone […] to check into - so showering and changing in comfort was a 5 STAR Experience. I have to say that this was impressive since some hotels through-out the world do not offer this service and if they do I will tell you it's not in a clean room. Also, having breakfast each morning was convenient. Read moreGenuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for providing us with your feedback. There is a true sense of o'hana here and we are proud of the warm and caring attitude our associates extend to guests and visitors. We appreciate your acknowledging this in your review. Mahalo nui for sharing your mana'o and aloha!
"Good location in the city"
This hotel is nice place for family it has wing I feel wang b the nicer but the view will nice if you have city view so you can the sea plus the back one not bad too you see the mountain if you check in asked for higher floor better the building old has been renewed and some place you can used for brake fast small no place to seat or have good bf.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for choosing to stay at the Hyatt Place Waikiki Beach! We appreciate your feedback. It would be a pleasure to serve you again soon!
"Stay at the Hyatt Place in Waikiki"
My wife and I spent 6 nights at this hotel and overall it was an excellent experience. People at the front desk were super friendly and helpful (thank you Jade for all the great tips!), valet parking was fast (Paolo was awesome), room was very nice and very clean. Location is excellent... On the lowlights side: - Breakfast was pretty bad and made to […] feed the masses (did not even see papaya or local fruits except Pineapple). As such, we bypassed breakfast and got it outside. - Maids came very late (more toward 4.30 PM despite leaving the room at 8 a.m. or earlier - maybe the hotel should print some other card to state "please make room now") - Pool was a joke and more a large jacuzzi then pool. - Did not provide room sercvice but it was very easy to order and pick up the food at the bar downstairs so not an issue. Highlights largely won over lowlights and would recommend this place.... Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Jean-Claude--Mahalo for choosing to stay at the Hyatt Place Waikiki Beach with your wife for a week! It is great to hear that Jade and Paolo exceeded expectations while you were a guest of ours. Please be aware that we deliver food items to your guest room for an additional $3 surcharge. Thank you for recommending us, and we look forward to your next return!
"Great hotel close to beach. Staff was excellent."
It was a great experience. The staff were always helpful and courteous. Within a block from beach, and stores and dining. I would definitely recommend this place. The breakfast was excellent.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for your kind words! We are pleased to hear how much our staff exceeded expectations during your recent stay. Thank you for recommending the Hyatt Place Waikiki Beach, and we look forward to your next return.
Staff was friendly, property clean, breakfast very nice. The location was excellent within walking distance to beach.Genuine Hotels.com guest review
"I would stay again"
Great location. About 2 blocks from the beach. Good free breakfast. The pool was small. Great valueGenuine Hotels.com guest review
I enjoy every moment. Everything very good I like a lot thanksGenuine Expedia guest review
"excellent hotel and awesome service!"
Conveniently located at the end side of Waikiki beach. Close to the beach and parking lot (across Waikiki Banyan - cheapest option compare valet). Clean room and modern feel (deluxe room choice). Breakfast included and free wifi! Friendly staffs and knowledgeable for good local eateries recommendation. Will stay here again for next Hawaii visit!Genuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach lznoor- Mahalo for your review. We are happy that you enjoyed our convenient location and top-notch service throughout your recent stay. It gives us great pleasure to hear that you would stay with us on your next trip to Waikiki!
"Pleasant overnight stay"
A little on the small side but we needed an inexpensive overnight stay for our flight to Japan the next day, it was a fair price and a nice experience. However, front desk help was top notch and on point. We needed our luggage held for us while we visited the big island and they referred us to the right place and our bags were already at the hotel when […] we returned. This all happened even though we stayed elsewhere in Honolulu, awesome people = awesome service Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach byron- Mahalo for your review. We are pleased to learn that our team exceeded your expectations!
"two-minute walk to the beach"
Staff were friendly. We had to use the room key to use elevator. This made us feel very safe. We were on level 7, didn't have a good view of the beach. Our room was clean. It took us only 2-3 minutes of walk to the beach. It would be nice if we could have a microwave in the room. Efficiient communication among the staff must improve. For an instance: […] Around 9 am, we talked to the front desk staff to order a taxi for us. Just a few minutes later, we called down the front desk to cancel the order. While we were checking out, we mentioned again about the taxi cancellation. Then, around 11:15 am a taxi driver showed up looking for us! We felt very bad! We regreted that we forgot to give that driver tips for her time. Another instance, the front desk staff said she would emailed me the receipt, which I had never received. I had to request a paper receipt. And a third instance, we used only 1 water bottle in the room for $3.50, we were charged for 2 bottles. We disputed and got it resolved. Read moreGenuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for taking the time to share your honest feedback with us. We are pleased to hear how much you appreciated our security measures throughout the hotel. Your comments about the communication efforts of our team members will be addressed internally, and we apologize for the inconvenience this caused. We would like to reassure you that your experience is a rare one –one that I hope you will allow us to improve on if given another opportunity in the future.
It was a lovely experience that will last a lifetime.Genuine Expedia guest review
"Hyatt Place Waikiki"
Enjoyed the hotel great breakfast and staff with location right near waikiki.Genuine Expedia guest review
"Happy with this hotel and would stay here again."
This hotel was suited well to us. We have no major complaints. The staff was friendly and helpful. It was only a short walk to the beach. It was great to have breakfast included, even if the food was average. The pool has no view, so go to the beach. There was a shower, but no bathtub.Genuine Expedia guest review
"Great staff and good location."
The staff was really nice and helpful- helped us with our tour planing. The breakfast was good, but not rich. The lication is great. Very close to the ocean and 10 minutes walking from the shopping center.Genuine Expedia guest review
"Friendly helpful staff"
We enjoy staying at this hotel due to it's proximity to so many thing either via car or more importantly walking. The staff has always been helpful and friendly. The breakfast is nice as well.Genuine Expedia guest review
"Hyatt place waikiki"
Older hotel but had had some remodeling , but out bathroom was really tiny ! You could barely turn around in it, but the room next to us had a great bathroom , both were the same size and both with deluxe view . One of the rooms had a good view and the other one I would say was not great even thou both were considered a deluxe view . The other thing […] was we wanted a king room but got a double queen . Read moreGenuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for your comments. We are happy that our valet team and complimentary a.m. Kitchen Skillet exceeded expectations, but regret if the size of your bathroom was not to your liking. Unfortunately, there were no king guest rooms available at the time of your stay and apologize if this caused any inconvenience.
"Decent hotel, but not quite a beatique property"
The hotel was decent and clean with great service. I did like the breakfast options and the free WiFi were a definite plus in Hawaii. It's near Kapiolani Park so you're on the east end of the Waikiki strip (meaning you'll have to walk some to get to the other restaurants, hotels, shopping). The rooms were a little small and high price, but the bed was […] very comfortable. My only other gripes were the cleaning took all day even though we were out to get to our room and you can't set the AC to less than 68 degrees (which isn't that cool when it's 75% humidity outside). Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Scott- Mahalo for your review. We are pleased to read that you enjoyed our comfortable bedding, complimentary WiFi, and convenient location. It would be a pleasure to welcome you back again soon!
Great business hotel. Free WiFi and breakfast...not easy to find in this area! My spouse came along for a vacation and for two people the room was very small...we were constantly in each others way. If I had been alone it would have been fine. Daily cleaning was random times...one day at 10am and the next day my spouse came back to the room at 3pm and […] the room hadn't been cleaned yet. Drove him crazy... Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Judith- Mahalo for your review. We regret if your guest room felt cramped for you and your spouse. There are varying sizes of rooms and regret that one more suited to your needs was not made available to you. As for Housekeeping services, our staff work from 8am until 4 pm. Rooms are serviced throughout the shift. We are happy to provide service at requested times and early in the day, if that is your preference. We appreciate feedback and hope to welcome you back should your travels return you to Waikiki.
We were upgraded to a delux room that had a nice sized separate living area and sectional sofa bed. It was very comfortable and clean. I would recommend booking this versus a normal room as they are pretty small. The free breakfast is very well done and really a budget saver. The hotel is two blocks from the beach and close to the zoo and park - nice […] for morning walks. I would definitely stay here again for the great value. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach John- It is great to hear that you were upgraded to one of our Deluxe category rooms upon arrival. Our a.m. Kitchen Skillet is a smash hit among our guests, especially since it is such a value-add to those guests who do not want to pay for breakfast every day. It gives us great pleasure to hear that you would return to us again!
"Overall good experience"
Cons: room did not smell good, fitness center not as equipped as you think when looking at the pictures, did not have enough face painting for all the kids at haloween , no scrambled eggs, ham or cheese for breakfast. Pros: friendly staff, breakfast included, very good service at the expedia desk inside the hotel, not far to the beach (3 min walk), […] cleanliness is good. Open for staying here again Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Mahalo for your review. We regret to learn of the challenges you encountered during your previous stay with us, however, it seems our friendly service and on-site amenities made up for these shortcomings. It would be a pleasure to welcome you back for a much improved experience!
This hotel is awesome! I was only here one night. But I really enjoyed my stay. The service was exceptional. My view of the ocean was amazing. The room was very comfortable and included a great free breakfast. It was a short walk from the hotel to Waikiki Beach where there is so much to see and do. I will definitely stay here again if my travels take […] me back to Waikiki. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach William- Mahalo for your review. We appreciate your kind praises of the Hyatt Place Waikiki Beach! It gives us great pleasure to hear that you would definitely return to us again.
"Repeat, Happy Customer!!"
Reservation made at last minute (just before getting on flight at LAX) and once again, I wasn't disappointed!! Staff was friendly and professional, room was clean and comfortable, breakfast was good and location was great!! This was my second stay at Hyatt Place in Waikiki and when I return to Oahu in the future, I will be staying at the Hyatt Plac […] e!!! Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Edward- Mahalo for your continued loyalty to the Hyatt Place Waikiki Beach! We are glad that you decided to make a last minute reservation with us. It is such a pleasure to hear that you have chosen us as your preferred hotel when visiting Waikiki.
It was a beautiful view and great stay.Genuine Hotels.com guest review
Loved the proximity to the beach, bar and bakery provision, pool, breakfast.Genuine Hotels.com guest review
"Excellent customer service"
Everyone had great customer service and went above and beyond.Genuine Hotels.com guest review
"Unhelpful Front Desk"
When I asked the Front Desk about options besides the $30 valet parking, she wouldn't say tell me where else we can park. Of course, I asked 3x and she refused to tell us each time. Lo and behold, across the street is a $15/night parking. Dishonesty is never a good thing. The front desk also flirted with the man in front of us for a long time while […] there's 6 other families waiting in line after long, long flights. She even upgraded the guy after all the flirting while we just waited and waited and waited. The breakfast is average...think cereal, coffee, milk and some mass produced hot breakfast item. The location is great and the hotel and rooms are super new. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Mahalo for sharing your concerns with us. It disappoints us to hear that you were not provided a list of parking options in the surrounding area. We can assure you that it is never our standard to be dishonest with our guests. Also, we regret to learn if your check-in experience caused any inconvenience, but will be sure to address your comments internally. It would be a pleasure to welcome you back again soon!
Very good place to stayGenuine Hotels.com guest review
Not the easiest to get to with all the one way streets but once you do it is very nice. The first thing you notice is the hotel staff from the valet to the front desk is super friendly. They really take there time to make you feel welcomed. Hotel is was very clean and the rooms are comfortable. I enjoyed my stay and would stay there again.Genuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Chris- Mahalo for the great feedback. We are flattered to hear that the friendliness of our team members was the first thing you noticed when arriving to at our hotel. We can't wait to serve you again!
"Hindered stay (TS Ana)"
Limited facilities, very small pool, busy location, unusual breakfast due to the Tropical Storm, but friendly, knowledgable staff, very helpful in the midst of the storm.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for your review. We regret to hear if the storm caused any inconvenience during your recent stay at the Hyatt Place Waikiki Beach. It would be a pleasure to invite you back for a much improved experience if given the opportunity down the road.
Had a hard time during the check in but after that everything was great. First they did not provide self parking and forced to use valet. Then we were giving a wrong kind of room. Then they gave us another room which had an issue with the AC. But overall we enjoyed our stay and will stay there again.Genuine Hotels.com guest review
We survived hurricane Ana! Hotel staff was pleasant and professional. Hotel did a great job keeping guests at ease during hurricane.Genuine Expedia guest review
The staff went above and beyond, from the front desk to housekeeping and valet.Genuine Hotels.com guest review
Great hotel and service. Location is close to the beach and shopping areasGenuine Expedia guest review
Both my daughter and I have worked in the visitor industry in Hawaii, and truly appreciate the excellent and friendly service from everyone at this hotel. We were on Oahu for an important family event, and from the front desk, to the housekeeping and valet, everyone went the extra mile to make our stay a wonderful experience!Genuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Susanna K- Mahalo for the great comments about our service efforts! We greatly appreciate the kind remarks, and look forward to welcoming you back again soon.
"An almost flawless experience"
We booked a Deluxe Ocean View room for 7 nights but when we arrived they only had a Standard Ocean View room available. The hotel staff was very nice and apologetic. They offered to give us a $20 per night credit if we wanted to stay in the room or move us to a Deluxe room after the first night. The standard room was decent but smallish and it wasn't […] much of a view as several buildings blocked over 80% of the ocean. They moved us to a deluxe room the next day and it was several floors higher so the view was a bit better. The room was larger and more comfortable. I would recommend the deluxe room and the ocean view if you can get higher then the 10th floor. The free breakfast was great. Parking is expensive but we were directed to a parking garage called the Banyan just NW of the hotel. It's $15 a day but we paid only $80 for 7 days. The hotel staff was very pleasant. There are no microwaves in the rooms and if you need the use of one you will have to take your food down to the bar where they will cheerfully warm your items for you. Read moreGenuine Expedia guest review
"Okay stay for the money"
It was a decent hotel. The room was okay it had some ants in it. No ocean front but gpod for the price.Genuine Expedia guest review
We received exceptional treatment at the Hyatt Place. Cameron was an exceptional concierge who actually improved our entire Hawaii experience. Whata great employee you have in Cameron.Genuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach Nancy- Mahalo for staying with us! We will share your kind praises with Cameron, and he will be very appreciative of them.
The BEST!!!, Location, food and service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Genuine Expedia guest review
"Hyatt Place hotel review"
On my arrival the staff was friendly and helpful. My room was nice. I found the bed a little too soft for my taste. I had a mountain view which was alright. My biggest complaints about the hotel was that you had to place your room key up to an elevator viewer to punch in your room level and again to enter your room. Maybe that was for safety, but it […] was a bit inconvenient at times, especially if you had your hands full. The was no real restaurant in the hotel. They had a sandwich or salad at the small bar but no way to order a real meal. The free breakfast was generally very good compared to most hotels, with a rather large variety of foods and drinks. My only complaint is that it was outside by the pool and birds were all over the place looking for food, and seating was somewhat limited. Most tables were at least covered by umbrellas. The beach was about three short blocks away and there was a small convenience store in the hotel. Prices were high, but that was to be expected. Read moreGenuine Hotels.com guest review
Response by Hyatt Place Waikiki Beach philip- Mahalo for your review. Please be aware that we do offer in-room trays for our guests to use in order to transport food back to their guest room should the birds be too much of a disruption. We are far from being a perfect hotel, but we offer one of the best values in all of Waikiki with our personalized service, spacious rooms, complimentary breakfast, and convenient location.
"Only the free breakfast is impressive"
No need to stay in Waikiki if you have a car. Too crowded and parking is not easy. Nothing special for this hotel. Rooms are small. The swimming poor is extremely small. But free breakfast is a plus.Genuine Hotels.com guest review
"Best annoversary and vacation."
I enjoyed our stay. I jusy wish the Hyatt Place would have been closer to the ocean like the Hyatt Regency.Genuine Hotels.com guest review
"great location, decent hotel, comfortable stay!"
The hotel was very nice, but they will need to update their facilities, water pressure was weak, and we stayed on the 12th floor but there were ants in the bathroom area. Balcony doors wasn't working too well. Overall experience was great, The staff was nice, great breakfast, walking distances to most of the places.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for your review. We will be sure to address your guest room concerns internally, and appreciate you bringing to our attention. It would be a pleasure to welcome you back again soon!
"Good Place, excellent location!!!"
My time in this hotel was really good, they have amazing staff, always ready to help in anything. For sure I could stay there again.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach Mahalo for the great comments, and thank you for recognizing our associates!
Pros: 1)Sizeable room 2)Hot breakfast and great variety 3)Fitness room 4)Decent location Cons: 1)Paid for an ocean view room but got a view of an apartment building with tiny views of the ocean on each side of the apartment building. The pictures online are very deceiving and was not worth paying for ocean views. 2)Self parking was horrible. Very few […] and tight spaces and on some nights, there weren't any spaces at all. 3)Customer service was a joke. 4)Room cleanliness-There was hair in our shower and strands of hair caught on the towel hook when we arrived. 5)Pool under construction. Read moreGenuine Hotels.com guest review
Not worth the money. Didn't even provide body lotion & shower cap. Had to call to ask, and was told the shower cap is out! Breakfast is really just so so.Genuine Expedia guest review
Response by Hyatt Place Waikiki Beach We regret if the shower cap caused any major inconvenience during your previous stay. Our team works hard to satisfy the needs and requests of our guests, and sometimes there are circumstances beyond our control. If given another opportunity, we hope to welcome you back for a much improved experience.
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