"Great ocean views"
The view and proximity to the ocean are uncompareable. We wanted to be by the ocean and we were. We loved walking on the beach and even saw dolphons playing in the waves. Unbelieveable! Rooms were a little worn looking but clean.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Caren for your feedback. We're glad you had a wonderful time walking along the beach and enjoyed our close proximity to the ocean. We wanted to let you know our property will be undergoing some renovations within the coming months, so we hope these planned changes will encourage you to return and stay at our hotel again. Thank you for being a guest of ours.
"Old and smelly hotel"
I took my family for a couple days. Nice ocean view and that's it. Rooms are awful and smelly. Noise AC/Heater. Front desk was not friendly at all.Genuine Expedia guest review
Response by Monterey Beach Resort Dear Damian, we appreciate you sharing your concerns regarding your most recent hotel visit. We are disappointed that you were not pleased with your stay. Our goal is to always provide our guests with a comfortable visit and friendly greeting. If you experienced otherwise, we offer our sincerest apologies. We hope you enjoyed your time in Monterey nonetheless and thank you for being a guest of our hotel.
"Disappointed - comparable to a Motel 6."
My husband and I booked this hotel based on its location (right on the beach) and because its dog friendly. The location was fabulous, and you could tell the lobby had recently been redone. However, the hotel is incredibly old and the rooms were run down, dingy, and tiny. When we first entered our room we were confronted with an overwhelming musty smell […] that remained for the duration of our stay. The windows needed to be replaced and a draft was constantly present; therefore, we had to leave the heater running the whole time and found ourselves struggling to stay warm. Additionally, the heater wasn't in the bathroom, so the bathroom was always freezing. The single bed was a DOUBLE and pillows were lumpy (luckily we brought our own pillows - but shouldn't be a requirement) .... one thing my husband and I look forward to on vacation is the ability to sprawl on a large bed. All in all, I'd recommend driving to the beach (probably cheaper to park than to park at this hotel overnight anyway) and stay at a nicer place. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort We thank you for being a recent guest of ours and we appreciate you sharing your concerns with us. It is disappointing to hear that you did not experience a more enjoyable stay and we take your feedback seriously. We will consider your comments as we always look for ways we can achieve an improved guest experience.
I called before making the reservation to find out if the pool was heated and the answer was yes. When we arrived, there was a sign that pool was not heated. The kids were super disappointed and we probably would have stayed somewhere else if we had known. Other than that, it was great. Right on the beach, super friendly staff.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Rachel, thank you for your 4-star review. We are happy you enjoyed your beach stay, but do apologize for any miscommunication you received from our staff. We hope you and your family had a wonderful time and will be back to visit again.
"Enjoyed our stay!"
We arrived early (around noon) prepared to be turned away (check in time is 4 PM) but we were warmly received and offered a room immediately on the ground floor facing the ocean. The room was a bit small, especially the toilet/shower area which was very tight. Furnishings were "beachy" and comfortable. The room was very clean. We had one dinner and […] one breakfast at the restaurant...prices were high but the food was very good and the service was excellent and very friendly! Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Thank you for your 4-star review! We are glad we could accommodate you for your early arrival so you could enjoy more time taking in the beautiful ocean views. Your feedback is valuable to us and we appreciate you taking a moment to share your experience. We hope you had a wonderful time in Monterey and will be back to visit us again.
I was asked to pay for parking, when it did not state this on booking website. and "park at own risk" outside! Pool was NOT heated, contrary to website, and Hot-Tub was "being repaired" (This was the important part of the visit for our kids). There was no food at the bar, and it was cold unless you sat by the fire. A cup of Tea was $4.25 !!! in the […] restaurant. Staff were helpful enough, some were very good... But overall we got the feeling of being ripped-off. Charge as much as possible, and deliver as little as possible. We did get a refund for some of the room rate after we complained about the pool and hot-tub not being operating. The location is excellent, but Hotel needs some TLC and a bit more customer focus from whoever is setting the prices and in charge of the marketing. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort We thank you for being a guest of our hotel and for sharing your concerns. Our guests are definitely our focus and we will take your comments into consideration so that we may improve the experience. We want our guests to not only find value in our hotel, but also to genuinely enjoy their stay. We appreciate your feedback.
"Literally on the beach!"
Attended a wedding in Monterey. Stayed 1 night. Pros: On the beach, large sandy beach (rock & tree free), near downtown Monterey, near shopping, on-site restaurant, easy parking, I noticed bike rentals near the entry, it right on the bike/walk path. Cons: Window view is on same side of entry doors, so you really are not going to leave your window shade […] open very much because everyone walks right pass your window and can directly see in ..and see everything. I booked an ocean view (which was a great view), just had to keep shade down most of the time for privacy. If the entries/walk ways were on the backside..this place would be the best place in the area. It does have a cheaper feel to it, but it's nice and safe. The beach is amazing. The check in was fine, but I couldn't really rate the service as I didn't use/need any services. The Best Western logo was missing off the sign, so I wasn't sure if they were changing ownership and another person came in wondering if they were at the right place. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for being a guest of our hotel and for leaving us your 4-star review. Our property is undergoing some changes and we no longer are a Best Western property. However, we will be experiencing some renovations soon and of course, continue our service at our premium oceanfront location. We appreciate you sharing your hotel experience with us and hope you will be back to visit again in the future.
"We plan to come back again and again!"
This place is fabulous!! The rooms were clean with recent upgrades, all facilities were open and available, Views of the ocean were over the top, and the employees were kind and helpful.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Stephen for your 5-star review! We are truly appreciative of your kind words and happy to hear you had a great time while with us. We hope you will be back to see us again soon.
"Think twice before staying here"
We asked for an upgrade in our room because the room given to us overlooked a parking lot w/busy cars going by. We were moved to a room over looking the ocean for $60/night more! The problem from our window people walked by and the view of the ocean was blocked by a thick railing. Also, the carpet was in need of replacement. I had to call housekeeping […] to have the bathroom cleaned -- no excuse for this. I would not stay here again. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Timothy for being a guest of ours. We appreciate you sharing your concerns with us. While our ocean views have always been a higher rate, we agree that there is no excuse for an unclean bathroom and we apologize for any inconvenience this caused while our housekeeping responded to the call. Thank you for your feedback and we hope you enjoyed your visit to Monterey.
"A very nice place. Comfortable!"
Our stay was very nice. The staff was excellent. The room was clean, and the beds were comfortable.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Carrie for your 4-star review. We appreciate your compliments to our staff and we are happy you experienced a nice stay with us. We hope you had a wonderful time in Monterey and will be back to visit again.
"Overpriced but nice stay"
Can't beat the view at this hotel, especially if you have an ocean front room. The rooms aren't all that. Rather simple actually and old looking, although it was kept as clean as it could be. The bird watching was worth the stay and the beach access was great. We didn't know about the $18. a night parking fee. That rubbed us the wrong way a little, […] especially after spending an arm and a leg for the room. Then we spent the other arm and the other leg at their restaurant for dinner. The restaurant was nice.. spectacular view, nice ambiance. But $77. for 2 of us.. a bit pricy. Our waiter was great. Friendly. They did upgrade us to an ocean !front view because we got there at 4 pm and they said they didn't have a room clean for us. We appreciated that. We didn't hear anybody else at night because the ocean waves were pounding! Kind of kept me up to tell the truth. It was a short drive to Cannery Row. One exit further down Highway 1 to be exact will take you to Monterey and the surrounding areas. That was nice too. All in all, I think the hotel is overpriced and you are pretty much paying for the view and beach access. Still a nice getaway. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Andrea for being a guest of ours. We are happy we were able to upgrade you to an ocean view room so you could enjoy the advantage of being on the beach. We also appreciate you sharing your concerns with us about other aspects of your stay. Our hotel will be undergoing some renovations soon to hopefully improve upon some of the items you mentions. We appreciate your review and we hope you will join us again for another beach getaway.
"lovely hotel on the beach"
we enjoyed sitting by the fire watching the waves rolling in. thanksGenuine Hotels.com guest review
Response by Monterey Beach Resort Dear Kally, thank you for your 5-star review! Glad to hear you enjoyed the view and ambiance of our hotel. We hope you will come back and visit us soon.
"Will say there again."
We were in town for a wedding. Overall we were happy with our stay. All of the out of town guests enjoyed gathering in the lobby, sitting by the fireplace, talking and watching the ocean. I will stay there again. The room rate was reasonable as well.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for joining us for your trip to Monterey. We're happy you and your fellow wedding guests enjoyed your time at our hotel. We appreciate you sharing your review and hope you can join us again for another future stay.
"Nice hotel on the beach"
Wonderful place to stay. Great views of Monterey and the ocean.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you for your 4-star review. We're so happy to hear you enjoyed your stay! Come back and visit us again.
The hotel was verte nice and you coludidos walkman Inter beachGenuine Expedia guest review
Response by Monterey Beach Resort Thank you for your review. We are happy you enjoyed your stay here. We hope you have the opportunity to visit us again.
"Great location and views."
Beautiful location on the beach in Monterey! About a 40 minute walk on the sand to the wharf. Great views from the hotel and bar area. Rooms are nothing special but when you're on Monterey beach you don't spend time in the room.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for being a guest of our beach hotel. We are appreciate your 4-star review and feedback regarding your stay. We are glad you enjoyed your time in beautiful Monterey and will be back to join us again.
"Highly recommend the ocean side rooms"
It was very pleasant and felt like a top notch resortGenuine Expedia guest review
Response by Monterey Beach Resort Hi Elaine, thank you for your 4-star review. We appreciate your feedback and are happy to hear you had such a great time here. We hope you will be back to visit again.
"Don't stay here"
This is an over priced under accommodated hotel, that is directly on the coast, which is why the prices are so high. High Prices, additional price for parking and a 17 dollar burger, The furniture in the room has not been updated in 15 or 20 years, Generally not great. I have stayed in much nicer rooms for significantly less then the 270 dollars I dropped […] between room, meal and parking. Just sayin. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Hi Keith, thank you for being a guest of our hotel. We are sorry that you did not find value in your stay with us, but appreciate you leaving us your feedback. Nonetheless, we hope you enjoyed our proximity to the beach and your time in Monterey.
Older hotel, but great beach accessGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for your 4-star review. We are glad you enjoyed some family fun by the beach. Please come back to visit us again!
"Isolated, pleasant and adequate."
Overall very nice. The gentleman that checked us in was a bit grumpy but all other interactions with staff were pleasant. Strangely I saw him being grumpy with someone else as well. I just don't think customer service is his forte. The room was adequate with some updates, the heater ran a bit too much and made some weird noises but nothing intolerable. […] The TV selections were limited and there was no preview guide so you are left to flip through channels which really stank. Plenty of parking which they charge a ridiculous $18 for, nearby Supermarket, cafes and such (about a mile) and PLENTY of empty beach with wildlife. We watched both dolphins and seals out the window as we ate at the cafe, no shops really within walking distance. 10 minutes to the aquarium. Cafe was tolerable for breakfast but second time did upset my stomach a bit, probably the fresh spinach. Brought dog and she did not not like the open design of the stairways and we were a bit far from the elevator, which was a bit outdated and "clingy" as well. Calling this place a "Resort" is a stretch, and it is no longer a Best Western, but for the money it was great to not be in the other cruddy hotels next to the nudie book stores and otherwise seedy part of town. Had a fridge which was off when we got there. (WHY?) and no microwave. Comfy beds, nice linens/towels and very nice power shades on window. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Neil for your recent stay with us. We are disappointed to hear you were greeted with less than stellar customer service as that is not the norm for any member of our staff and is not the kind of first impression we like to make. We are pleased to hear that you had a nice trip overall and appreciate your feedback regarding areas in which we can improve. We hope your time in Monterey was fun and relaxing and we welcome you back as a guest anytime.
The staff was nice, the lobby was beautiful, and then we got to the room....iIt was so cheap and small. It looked like something I would have stayed in when I was in my early 20's. It definitely needed a facelift! I would definitely not stay here again!Genuine Expedia guest review
Response by Monterey Beach Resort Thank you, Terri for being a guests of ours. We are disappointed that we failed to meet your expectations beyond first impressions. We do listen to our guests regarding how to improve the experience and we will be undergoing more renovations within the coming months. We hope the projected changes will entice you to come back to visit once again. Thank you for your feedback.
"Right on the beach - which was a huge benefit."
The room was ok and the location made it amazing. The rooms need to be upgraded a bit.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you, Missy for your 4-star review. We are glad that you loved our beautiful location. Our property will be undergoing some renovations in the near future to give our hotel some updates to enhance the guest experience. Hope you will return again to experience them.
"Great views and staff. Rooms okay"
The views were amazing and the staff was wonderful.Our family enjoyed a few hours in the lounge/bar area overlooking the ocean for a few hours while it rained. Happy hour drinks and food were good. The only negative is that the room was outdated and we could hear the elevator throughout the night.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Juli, thank you for your 4-star review. We are glad you enjoyed our incredible ocean views and hope you will be back to experience the updates we have planned for our hotel. Your feedback is appreciated and we thank you for being a guest.
"Convenient and enjoyable."
Nice enough room. Great location. Ocean views and beach are great. Also great is the nearby trail that can take you miles and mile either north or south (to the lighthouse too) by bike or walk.Genuine Expedia guest review
Response by Monterey Beach Resort Dear Dann, thank you for your 4-star review. It's great you had a chance to explore the area and take in the beautiful views our property has to offer. We appreciate your feedback and hope you have a chance to visit again.
"Hotel is in such a great location but"
Is a very tired looking inside the rooms. All public areas are well manicured but rooms are terrible. I felt dirty waking up there. Will not stay there anymore. May visit the restaurant. Nice view.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you for being a guest of our hotel. We are happy to hear you enjoyed the ocean views our property has to offer. We do offer our guests a clean and comfortable stay, but we will be undergoing renovations soon that will provide fresh updates to the property. We hope you will return once these are completed. Thank you for your feedback.
"Nice hotel location perfect"
Disappointed when making reservations was told no ocean view rooms available, however when we checked in we were asked if we wanted ocean view room for an additional $100 we found there were many ocean view rooms available. Also most hotels offer continental breakfast, for price of room and size of room should have continental breakfast there is plenty […] of room in hotel to offer this. Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Dear Chris, thank you for your 4-star review. We are glad that we had an ocean room come available for you during your stay. We appreciate your feedback. We hope you had a wonderful time in Monterey and will be back to visit again.
Location, location, location could not have been better, close to everything and easy to get on and off interstate. Hotel is very clean but just older, but that did not stoop us from liking it so much. They are doing good for the climate they have to endure. Breakfast was amazing in the cafe along with the view. Service was excellant. Loved our ocean […] front room. Only thing disliked was the parking for $18 a night. That added expense to our 3 day stay and there is no where else to park so you are stuck. Maybe charge it once per stay, not everyday. Nice to have safe in room too. Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Thank you, Sondra for your 5-star review! We are pleased to hear you had such a wonderful stay at our on-the-beach location and had a chance to dine with us as well. We hope you had a relaxing visit and will be planning a trip to see us again.
"Great Hotel on the Beach"
Always enjoy my stay at this hotel. Friendly staff, especially the front desk and Café.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for continuing to choose our hotel whenever you visit Monterey and for taking time to leave us your 5-star review. We look forward to you being a guest of ours again.
We were stayed two nights with ocean view room it was great, were look forward staying again this hotel.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for your 5-star review. We are happy we could accommodate you with an ocean view room and hope your stay was a relaxing one. We too look forward to return visit to our hotel.
"Nice view, dated rooms"
Hotel lobby and restaurant are nice, but the rooms are so dated. Old wicker furniture, thin, icky carpet, heater didn't work well. The room was freezing, even with heat set at 75. Not comfortable at all, but it is right on the beach at a decent price. I would prefer to pay a little more fora nicer room.Genuine Expedia guest review
Response by Monterey Beach Resort Hi Rachel, thank you for being a guest of our hotel and for taking a moment to leave your feedback. We hope you were able to speak with one of our front desk managers in order to help you regulate the temperature in your room. We are sorry that this caused discomfort during your stay. We hope you enjoyed your time with us otherwise and will be back to visit us again in Monterey.
"Fantastic view and decent price"
This hotel has one of the best views you could ask for and the location is very convenient to the sites in Monterey. My only hesitation was that the rooms were very small and our family of 4 felt very squished. The facilities are on the older side but are in fairly good condition still. The plumbing in our room had some issues but the staff was very […] responsive to the repair needed. Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Dear Laura, we are proud of the ocean views we offer and are happy to hear you appreciated them as well. Thank you for sharing your concern and giving us the opportunity to repair your plumbing while onsite, so that it did not disrupt your entire stay. We hope you had a great time and will return to visit again.
"Great location. Tired hotel."
Great location but rooms are a little tired with things breaking down. We ended up trying three rooms and still had to settle for no heating. Some staff lovely and helpful, others not so...Genuine Expedia guest review
Response by Monterey Beach Resort Thank you, Andrea for your feedback. It sounds like there are a few areas that we can focus on for improvement. We appreciate your feedback so that we can create the best possible experience for our guests. We hope you had a great time at our hotel and enjoyed a relaxing visit by the ocean.
Location was great. Ocean view room. Windows needed cleaned so you could see the view better. A little outdated but pretty clean overall. Restraunt was disappointing . My husbands fish was really greasy. What a waste of good Halibut . I ordered clam chowder soup. It was good but they didn't have any crackers to go with soup. You would think that they […] would have crackers. The waiter didn't ask how our meal was or see if we needed anything while we were eating. I think you paid for the view because the food we ate wasn't worth it.Was nice just being able to take a few steps and be on the beach.Would stay there again just for that. Also didn't like having to pay for parking. Should just work into th cost of room. It's not like there is plenty of parking on the streets around the hotel. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for your review. We are glad you could join us for an on-the-beach stay. We appreciate your feedback about your restaurant experience and will take your comments under advisement for future improvements. We hope you will be back to join us again.
"Great family fun #bonfire"
It was wonderful!!!!!!. Loved the sound of the ocean waves arty night. Definitely ask the hotel receptionist about the bonfire deal. Hotel bar tender was great. FYI $18 night parking that wasn't mentioned.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Tamara, we're pleased to hear you had such a wonderful stay with us and for the highlighting parts you enjoyed best. We hope you will be back to visit us again soon. Thank you for being a guest of our hotel and for taking a moment to share your thoughts.
We where a repeat visitor . Just love the place. Can't wait to get back there.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you for your kind words. We love hearing that you enjoy your visits with us and we look forward to many more to come.
"Location is everything!"
I will always stay here when I visit. It is steps from the beach. I woke up and ran on the beach. My son was happy because he could wake up and play in the sand. It was hard to get him away from this hotel. The hotel is a little tired, but it was clean. I saw reviews about the floors being dirty. Mine wasn't bad, but you have to remember that sand gets […] everywhere. It does get into the carpet. The hotel is such a great price for an ocean front room. I actually booked a garden view. They let me upgrade for a discounted price when I got there. It is just a couple miles from town too. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for your 4-star review. We are happy you and your son had a fun stay while with us. We appreciate you taking time to share your experience and hope you will return to visit us again.
"Very nice stay/hotel."
Small ocean view room with a queen size bed. Very nice and helpful employees. Food in their restaurant was good, as well as their service. OUTSTANDING location, nut still quite close to town/s for sightseeing, shopping tasting, etc. We would stay here again.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Anthony, thank you for your 4-star review. We are happy to hear our staff could be of help to you during your stay and that you enjoyed our on-the-beach location. We appreciate your feedback and hope you have the opportunity to visit us again next time you are in Monterey.
I loved falling asleep to the sound of the ocean. Beautiful view of the beach. I want to go back.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Nicole, thank you for your 5-star review. We are glad you got to experience the ocean waves to lull you to sleep. We appreciate your feedback and hope you will be back to visit again.
"On the Beach"
Good hotel to be on the beach, ok rooms.Don't stay near the pool area, very loud and can hear everything that goes on outside.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you for your feedback. We hope you had a fantastic time visiting Monterey and will be back to visit again soon.
"Nice view of the beach"
Room was run down...not necessarily dirty, but not that nice. I was in town to run the half marathon and it served its purpose. The cafe was remodeled and quite nice as was the lobby; however, the room I was in did not reflect this.Genuine Expedia guest review
Response by Monterey Beach Resort Dear Clayton, thank you for being a guest of our hotel. We appreciate you leaving us your feedback for areas in which we can improve. We are happy we could provide you a clean and comfortable stay after your race and hope you will return to visit again.
"Nice for 1 night"
If you are planing to stay in Monterrey and explore this is not the place to be. The hotel is a couple miles from downtown and any shops and restaurants. This is not located in a convenient spot for walking. Great beach access and the rooms are relatively clean.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you for your 4-star review. We appreciate you being a guest of ours and hope you had a great time exploring Monterey. We hope you will join us again for another trip to the ocean in the future.
"Our first trip to Monterey"
Overall great time. The hotel is a bit dated, but that was just fine for us. Built in 1969 from what we were told. It actually added to the experience. Extremely clean hotel. The staff was great. The view was perfect (especially at night). We walked on a nice, clean, white sand beach. We have plans to visit the area again and we will stay at the resort […] next time, as well. Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Thank you for your 4-star review. We're so pleased that you had such a great stay with us and are happy to hear you'll be back to visit. We look forward to your next trip to Monterey
"Sand City is aFantastic location!!!"
This hotel sits on one of the most beautiful beaches in California!! It's view Monteray Bay can't be beat by it's competition no matter how hard they try. It is too bad that they have not done something better with their guest rooms. The furnishings are "out of the past". The rooms appear to be furnished with used old furniture from other hotels that […] have upgraded. Although everything was clean and the bed comfortable, the lack of attractive décor was disappointing. We will be back to view the sunset and dine here but will not spend the night. The food is fantastic and the view couldn't be better. Read moreGenuine Expedia guest review
Response by Monterey Beach Resort Thank you for joining us for your travels to Monterey. We're so pleased you enjoyed the view our property allows our guests. We appreciate your feedback and we do want to let you know will be undergoing a second round of renovations to give our property some updates. We welcome you back to visit again and hope you had a fun time by the beach.
"Glorious view, nice place"
Very nice hotel. Located about 10 minutes from downtown Monterrey. There is something nice about waking up to the sound of the waves.Genuine Hotels.com guest review
Response by Monterey Beach Resort Dear Bryan, thank you for your 4-star review. We're pleased that you enjoyed our beach location and got to experience waking up to the sound of the waves. It's definitely a peaceful experience, one we hope you can join us for again in the future.
"Not worth the price"
There were several things that I did not like about this hotel. 1) It is a bit far away from Monterey. If you want to go into town you need to drive. 2) The ceiling in the bathroom was leaking, so the floor of the bathroom was wet for our entire stay. 3) The A/C Heater was broken. It would only pump cold air into our room. All of the buttons did not […] work so we had to unplug it, and that made the room very stuffy. 4) They do not tell you about an $18 per night charge to park your car until you arrive. For what you pay you should be getting something way nicer. I will be coming back to Monterey, but I will not be coming back to this hotel. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you for being a guest of ours. We appreciate your feedback so that we can address areas in which we can improve. We hope you shared your concern with maintenance with our management, so we could work to remedy the problem.
"staying on the beach"
wanted a hotel with a beach view.. got one ON THE BEACH, in fact this one is the only one on the beach. walked out of our room, down the steps onto the beach. the room was very clean, bed was extremely comfy. the rooms are so insulated that you have to open your door to hear the ocean. I will be staying there again.Genuine Expedia guest review
Response by Monterey Beach Resort Thank you, Jack for your 5-star review. We are glad we could provide you easy access to the beach with our property location. We hope your time with us was relaxing and fun. Thank for being a guest of our hotel. We look forward to having you as a guest again in the future.
"Great location, management needs work."
Great location, right on the beach with lots of places to sit and watch the waves, indoors and out. We were traveling with our two dogs, so we were given a room on the parking lot side, (which I completely understand), and it was a little beat up. I think our biggest complaint would be about the restaurant. The staff seemed unhappy, and we often heard […] them complaining about work in front of guests. We tried to order room service one night but there was no menu in the room, so I went up to the restaurant to order from them directly.There was a club sandwich on the lunch menu, but when I tried to order one the grumpy woman working flat out told me no. She claimed they only make bacon in the morning and then use the leftovers for lunch.This doesn't make sense for two reasons: One, there is a bacon cheeseburger on the dinner menu, and a pizza with bacon also. She sent me away with a menu and told me to call the room service number. I tried, no one picked up, so I called the restaurant. When we finally got our pizza we loved it and made it a point to save some for breakfast. Our room didn't have a microwave, so I went back up to the restaurant hoping they could heat it up for us, but was told they couldn't do that because once food leaves the kitchen it starts to grow bacteria. Overall it was OK, but this hotel either needs better staff or (what I believe is truly the root of the problem) better management. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Christopher for being a guest of ours. We are happy you could bring your dogs along for your beach stay. We are, however, truly disappointed that you were met with such an unsatisfactory experience in the restaurant. We take these concerns seriously and we appreciate you sharing them with us. It is our pleasure to serve our guests and when it is not reflected as such, that is definitely not the impression we want to leave. Again, we appreciate your feedback and hope your stay in Monterey.
"Room with a view"
We went to celebrate our anniversary. It was recommended to us by another couple. The reason we chose that hotel over the others was because it is directly on the beach. It is an average hotel with a great view. All the basic necessities. We were very disappointed in the housekeeping. The second afternoon when we came back, the beds were made and the […] bathroom cleaned, but there was still a dirty glass that wasn't replaced. The shampoo and conditioner that I used wasn't replaced and the bag in the ice bucket wasn't disposed of. They just left another bag next to the bucket. The door also stuck and was hard to get into. We spent a lot of money to stay there and expected at least the basic cleaning would have been done. We also didn't understand the need to charge extra for parking. That should be included for hotel guests. Read moreGenuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Lisa for joining us for your anniversary celebration. We hope you enjoyed the ocean views and time on the beach. We are disappointed to hear about your experience with our housekeeping. Our staff wants to ensure a comfortable and clean stay for our guests, so we apologize that there were missteps with regards to your room. We thank you for sharing this concern with us. Your feedback is important to us.
"Hotel review for Best Western Monterey Hotel"
I did not like that as a guest I was charged for parking. I have never in any hotel been charged for parking. For that reason alone I will not stay there again. You guys were great and made the reservation process easy. Will definitely use you again.Genuine Hotels.com guest review
Response by Monterey Beach Resort Thank you, Bertha for being a guest of ours and for leaving us your feedback. We do hope we see you again as a guest for another Monterey beach stay.
"Monterey Beach Resort Hotel"
My stay was a great time with my wife. We celebrated our 6th yr. marriage anniversary there.Genuine Hotels.com guest review
Response by Monterey Beach Resort Congratulations to you and your wife on your anniversary! We are pleased you chose our hotel for your celebration and we thank you for your 5-star review. We are happy to hear you had a great time and hope you will return to visit us again.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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