All hotels in Houston, Texas, United States of America
1 room, 2 adults
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4.2 / 5Excellent

Score breakdown (from 608 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.2
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    3.6
4.0 / 5Excellent
"Romance in Houston"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall the hotel was great! Quiet area and rooms were very spacious! One negative issue which spoiled the first night was I had chosen this hotel because of the swimming pool. When we checked in the lady said the pool was down for maintenance and would be open the following day. Well that night we were having dinner at the hotel and all these people were coming back in to hotel wet!!! Lol. Talk about messed up. Not private party either lol. Other than that it was a very nice place!
Genuine Hotels.com guest review
Response by Hyatt North Houston
We appreciate your feedback about your stay. I apologize for the incorrect information that was given to you by one of our staff. I am glad to see that this did not affect your entire stay and you were still able to enjoy your time at the hotel.
2 night romance trip Jun 20, 2014
Romance in Houston
US
2.0 / 5Fair
"Motel standard"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
I expected better. The cleanliness and service is motel standard. The room floor and the couch/ sofa is filty dirty. I wouldn't stay there again. But, it may be a fair deal for the price you pay.
Genuine Hotels.com guest review
Response by Hyatt North Houston
I am disappointed to see that our hotels cleanliness and service was not up to standards. I will be looking into why this was an issue during your stay. I hope that you are willing to give us another try so you can see our true service and attention to detail.
2 night trip Jun 20, 2014
Below expectation
US
4.0 / 5Excellent
"Nice but outside not so nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel is excellent except there are giant cockroaches outside and it's very unpleasant to walk by those things. I know it's a nature thing but it would be nice to do something to keep those things out of sight
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for your feedback. I am glad to see that you enjoyed our hotel despite the issues with the insects outside. We hope to see you back at our hotel again.
Other trip Jun 18, 2014
from seattle
US
2.0 / 5Fair
"This is an old tired Hyatt in a bad area of town"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel needs remodeling badly. It is in a bad area and security especially in the parking lot was a concern. The AC did not work in the hallways which made coming and going from the room terrible. The restaurant was ill-equipped for preparing food timely and accurately. This was a glorified Holiday Inn posing as a Hyatt. Hyatt should seriously consider removing their name from this property.
Genuine Expedia guest review
Response by Hyatt North Houston
Than kyou for your feedback. I am disappointed to see that you did not feel comfortable in the area and the parking lot was a concern. We do have 24/7 security so that our guest feel more secure and to ensure the parking lot is safe. I apolgoize for the issue with the AC and the restaurant. Your comments have been shared with the proper members of management and these issues will be addressed.
Other trip Jun 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Love this hotel!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Although it wasn't near everything we were doing in Houston, I wanted to stay here. I've stayed here before and will continue to stay here when I come to Houston. I have absolutely no complaints!!
Genuine Hotels.com guest review
Response by Hyatt North Houston
We are glad to see that you had no complaints and our hotel met your needs while in Houston. We hope that you will continue to choose our hotel whenever you are in Houston.
2 night trip Jun 6, 2014
A Traveler
US
4.0 / 5Excellent
"Great deal for a nice hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, our experience with the hotel was pleasant. The managerial and front desk staff members were very helpful in making what could have been a really unpleasant stay into a nice one. We did experience some minor issues that the hotel staff tried their best to address (e.g. the room initially given to us did not have a working A/C unit, but upon calling the front desk we were quickly offered and given a new room) Room service was poor. We called room service several times to clean the room on the first day of our stay. After talking to the manager on duty, room service arrived at 8 p.m. to clean the room. The hotel advertises additional amenities which are available to guests during their stay, such as in room refrigerators and microwaves, but when we asked to check out a microwave, we were told they were all in use by a group of pilots staying at the hotel that weekend. Unfortunately, we had almost $50 of food that went uneaten because the hotel restaurant also would not allow us to use the microwave due to changes in food preparation laws.
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for your review of your stay. I am glad to see that our staff was attentive and we were able to recover from the issues you experienced at your arrival. The issues you experienced during your stay will be addressed with the management team so they can address this with their staff. I hope you can come and join us again and we can make your stay a perfect one.
Other trip Jun 10, 2014
Brea
US
4.0 / 5Excellent
"I really enjoy my stay and would like to come back"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great, it was very pleasing as well as restful. We love the layout and planning to come back for the 4th of July.
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for your feedback about your stay. We look forward to having you back again and thank you for your loyalty to our hotel.
Other trip Jun 9, 2014
Ronald
US
5.0 / 5Outstanding
"Comfy stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was spacious, clean and comfortable - will definitely stay there again!
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for your review. I am glad that our hotel met your needs and we definitely look forward to having you back again.
Other trip May 28, 2014
Mr. B
US
5.0 / 5Outstanding
"VERY NICE"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are very nice and clean! The bed was very comfortable!! The stuff were friendly. The building itself is very well kept up!! I would definitely stay here again!!
Genuine Hotels.com guest review
Response by Hyatt North Houston
Thank you for your feedback about our hotel. I am glad to see that you enjoyed your stay and that our staff and hotel made a good impression. Please come back and see us again.
2 night business trip May 16, 2014
A Traveler
US
4.0 / 5Excellent
"Right place wrong night."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
The Hyatt North Houston was easy to get to and close to the airport . Unfortunately there was a local prom at the hotel that evening and parking was non-existent until the prom was done. We managed to find a spot eventually. Room was clean, had good amenities and beds were comfortable. Service was great. Easy to check in and out.
Genuine Hotels.com guest review
Response by Hyatt North Houston
Thank you for choosing our hotel while in Houston. I am sorry that you experienced some difficulities with the parking and I hope that this will not keep you from coming back. I hope to see you again in the future and we can get every aspect of your stay right.
1 night trip May 17, 2014
Paula W
US
3.0 / 5Good
"Sub-par service"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
While the staff was very friendly, they are incredibly slow at accomplishing tasks. Our black out blinds were broken in our room and we called down to have them send someone to fix them. No one ever came. We ran into a maintenance man in the hallway th next day and asked him to help. He did and it got fixed, with no help from the front desk. We called and asked for extra towels because they only give you 3 when it is a room for 4 people. But it took them a couple of hours to get them to us. If you are planning on staying here, expect to do a lot for yourself (if you want it done in a timely manner). The hotel was also hosting an event (prom) when we were staying there. The parking situation was horrendous. We had to circle the lot for 30 min to find a parking spot. When I asked the hotel staff what their solution was for the next night (another prom) they said it was all under control. Unfortunately, it was better but not under control. Parking was once again difficult. I was hoping for more, but got less---disappointing.
Genuine Hotels.com guest review
Response by Hyatt North Houston
Thank you for your feedback about your stay. I am sorry to hear about the problems you experienced with our staff and delays getting items fixed in the room. All comments are shared with departmental managers so they are aware of the issues to address with the staff. I hope that next time you are in Houston you will give us another try and we can change your perception of our hotel.
3 night trip May 15, 2014
Ellen
US
5.0 / 5Outstanding
"Great choice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A 10 out of 10....would definitely stay there again. Very comfortable & quiet with a very nice pool & hot tub.
Genuine Hotels.com guest review
Response by Hyatt North Houston
Thank you for your great review about the Hyatt North Houston. We look forward to having you back at our hotel!
1 night trip May 16, 2014
MMS
US
5.0 / 5Outstanding
"Very comfortable. What you'd expect"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Just a very nice hotel with all the perks and comfort you would expect. Just stayed one night, would loved to have stayed longer.
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for taking the time to write this review about your stay. I hope that you are able to come and spend a little more time with us so you can enjoy the amenities our hotel has to offer.
Other trip May 3, 2014
Jared
US
2.0 / 5Fair
"not so bad"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is not so bad. However, I found other Hyatt near the this hotel. The other Hyatt room is bigger than our room, and breakfast is free. I will stay other Hyatt next time.
Genuine Expedia guest review
Response by Hyatt North Houston
We appreciate your feedback. I am glad to you will still choose to stay with the Hyatt brand and hope that one day we will be your hotel of choice while in Houston.
Other trip Apr 23, 2014
A Traveler
US
3.0 / 5Good
"Just okay"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    2.0
Their was construction on the restaurant in the lobby, so that's never fun to deal with! Be warned that they only have ONE shuttle bus and it leaves ONCE every hour, on the hour. We waited an hour and a half to be picked up from the airport, with the hotel lobby personell telling us "shuttle will be there in 10 mins" - which was a LIE, just to get us to quit calling, as they clearly were not communicating with the shuttle driver. If you are using this hotel for a cruise connection (like we were) - plan accordingly and allow extra stress and time with their free shuttle service!!! The biggest downer once we got to this hotel was its location...there is nothing close (within walking distance) for drinks, snacks, food, unless you walk quite a ways thru a VERY busy intersection with no sidewalks - we weren't willing to risk it! So you are stuck with the one restaurant on the premises - which was good, but high-priced.
Genuine Hotels.com guest review
1 night family trip Apr 5, 2014
Misti
US
3.0 / 5Good
"Bad Neighborhood"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    1.0
Hotel staff was sub-par, or at least unimpressive and not very helpful when asked questions. The parking and entrance was really weird. We stayed for two nights and I still think there is only one entrance, which is ridiculous. They were having construction in the atrium which they started at 9am on Saturday, so sleeping in was out of the question. The actual room was nice, and aesthetically pleasing. The bed was a little on the firm side, but that was fine with me. The neighborhood was the biggest drawback though. DO NOT GO north of the hotel. If you stay here, just stay on the service road, beltway, or I-45 around that area.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2014
Jared
US
5.0 / 5Outstanding
"Fantastic Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is really very good and GREAT for the money (money well spent). The beds were very, very comfortable, rooms were clean, staff was excellent (front desk AND especially the restaurant servers), work out room well kept and we had no security problems. There were even cookies and coffee on our floor! I HIGHLY recommend this hotel and would go back.
Genuine Expedia guest review
Response by Hyatt North Houston
We truly appreciate your review of the Hyatt North Houston. I am glad to see that you enjoyed every aspect of your stay. Our beds are very comfortable and our staff takes great pride in their service. It is good to know that this did not go unnoticed. We look forward to having you back again a providing another great stay.
Other trip Apr 7, 2014
Mary
US
3.0 / 5Good
"Hotel in Transition"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The lobby of the hotel is being updated and, while isolated by barriers, is confusing to navigate. Some signs pointing to elevators, dining room, etc. would be helpful. The dining room needs serious upgrading: tables are old, wood, and in poor condition. The atmosphere in the restaurant is more like a high-school cafeteria. Wait staff is pleasant, but the overall dining experience does not justify the prices charged.
Genuine Expedia guest review
Response by Hyatt North Houston
I am sorry to see that our construction was a distraction during your stay. I hope that you will come back and see the final product and the improvements we have made.
Other trip Apr 7, 2014
Joe
US
5.0 / 5Outstanding
"Nice touch of luxury near rather dumpy ball fields"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I frequently come four hours from my Austin area home to watch grandson play Little League and special teams baseball at various sports fields around Houston and other Gulf Coast sites. I always get a hotel with one night for myself alone, then the next night I invite the grandson and his family (my daughter and her other kiddos!) to stay with me. This is the best hotel in more than a year! The breakfast buffet thrilled the ball player!!!
Genuine Expedia guest review
Response by Hyatt North Houston
Thank you for continuing to choose our hotel when you are in Houston. I am glad that our hotel is perfect for your 1 night getaways and also accommodating for your family. I hope you will continue to choose our hotel during your time in Houston.
Other trip Apr 7, 2014
Sue
US
5.0 / 5Outstanding
"very convienient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stay there every time I am in Houston love it there.
Genuine Hotels.com guest review
1 night business trip Mar 21, 2014
Brad F.
US
4.0 / 5Excellent
"Business stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is a nice hotel despite the dubious neighborhood, in which I did not feel safe. The location near the airport and my meeting location was ideal, however, and I'm glad I stayed in a proper hotel and not a motel, as I did not know the area. The room was nice enough, there were some nice touches like sewing kit. There were free cookies, fruit, and snacks on my floor lobby. It was cool when I checked in and getting some heat required a visit from a technician, although he was prompt, efficient, and professional. The room was mostly clean but upon looking for a sock under my bed I found an open water bottle with water in it, which had to be from a previous visitor since I don't drink bottled water. Although it's not the hotel's fault, I could not find decaffeinated diet soda anywhere in the near vicinity of the hotel or in the hotel. Mature business travelers are frequently on caffeine free diets. Food in the restaurant was good enough but well overpriced, typical for hotel restaurants, but the alternative was fast food close by which felt dangerous.
Genuine Expedia guest review
Other trip Mar 20, 2014
A Traveler
US
5.0 / 5Outstanding
"hotel close to the airport"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very helpful staff, the shuttle bus driver was especially helpful. so was the waitress at the breakfast buffet
Genuine Expedia guest review
Response by Hyatt North Houston
We truly appreciate your review and your rating. Please come back and see us again.
Other trip Mar 17, 2014
A Traveler
US
2.0 / 5Fair
"customer service sucked"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
we showed up with 3 big bags and they did not offer help to our room or offer us a cart. we did get a cart when we asked for it. the free shuttle to the airport was only every hour we found out. we missed it by ten minutes. when telling them we were not told that they were very i dont care attitude And said it is on their website. i booked through hotels.com. and it was not. they said cant help what that site says it is not their problem. they called us a cab that took 30 minutes to get to us. hotel was clean and rooms were beautiful. bar was under renovations so it was horrible and over priced. we ordered a bottle wine to our room and it was $50. it was our wedding night we were flying out the next morning and wanted something somewhat close to the airport.
Genuine Hotels.com guest review
1 night trip Mar 13, 2014
A Traveler
US
2.0 / 5Fair
"Restaurant"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
The food at dinner was less than substandard. I complained to the waiter but he only apologized. The meal should have been comped to say the least.
Genuine Hotels.com guest review
3 night business trip Mar 3, 2014
3-4-14
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We enjoyed our stay very much. The hotel and room were beautiful and and the food was excellent. Everyone was very helpful and friendly. Definitely plan to stay again the next time we are in town.
Genuine Hotels.com guest review
1 night trip Mar 6, 2014
A Traveler
US
3.0 / 5Good
"Stay but do not eat"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
The hotel itself was very good - but look for some place lease to eat. The $18 breakfast was less than spectacular - cold, tasteless and very ordinary. Dinner was even less noteworthy - worst chicken fried steak EVER - and the wait staff response was "tough luck, your loss, our gain." Obvious trap for the business traveler On the positive side the fitness center was great
Genuine Hotels.com guest review
3 night business trip Mar 3, 2014
Frequent Flyer
US
1.0 / 5Poor
"NO HEAT"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
On Sunday 3/2, when it was 35 degrees outside, the Houston Hyatt North had heating issues and my vent blew only cold air. SO I called for maintenance. The FD called back to inform me that Maintenance had gone HOME but that they move me to another room, which they did at 11:35. Guess WHAT? No heat in the new room either! Just cold air blowing. Wouldn't you verify that the new room worked? Yes, I lived to flight another day but this isn't what you expect when you book a Hyatt. My guess is that the weather changed so fast in Houston that day that they were caught off guard and never fired up the heating system in time. That's not how to run a Hyatt!
Genuine Hotels.com guest review
1 night business trip Mar 2, 2014
Vince
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Overall , great place to stay
Genuine Hotels.com guest review
1 night trip Feb 15, 2014
Tracy
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel
Genuine Hotels.com guest review
2 night business trip Feb 14, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was comfortable. However, I was unhappy about the fact that I waited to be seated at their restaurant Grill 425 and no one showed up to ask me if I wanted to be seated etc., There weren't many people in and I was standing next to the desk which had a list so I assumed someone would usher me in or something. A couple of hotel staff were running around but none of them bothered. I was starving and went to my room and ordered room service. The food was ok but even after I called them to pick up the tray, no one showed up. The dinner tray (I ordered salmon) was lying in my room till morning.I usually don't complain about everything, but being ignored at the restaurant really upset me and then I was probably critical about most things at this hotel. All said and done, the room was very comfortable and clean.
Genuine Hotels.com guest review
1 night business trip Feb 14, 2014
Ashwin
US
2.0 / 5Fair
"How do you spell DUMP? "H-y-a-t-t-n-o-r-t-h"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
When I checked in the staff made a comment about my being an "Expedia" guest and I think I got an "expedia" room which was on the lowest level right under the lobby so that I had the pleasure of listening to suitcases rolling in and out of the hotel lobby all night. The rate I paid with taxes was approximately very expensive - for that I would expect more. The staff were all friendly and helpful. The room was clean, but the overall experience was negative. I felt like a complete fool for spending that much at that hotel. When I told the woman at check out that the room was super overpriced for the poor sleep that I had she was completely uninterested and not sympathetic at all.
Genuine Expedia guest review
Other trip Feb 15, 2014
Karen
US
5.0 / 5Outstanding
"PERFECT NIGHT"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
GOOD TIMES, GOOD VIBES...WOULD GO BACK TO ENJOY ANOTHER LOVELY NIGHT
Genuine Expedia guest review
Response by Hyatt North Houston
We are glad to see that you enjoyed your stay and would welcome you back to enjoy another lovely night at our hotel!
Other trip Feb 3, 2014
Dustin
US
4.0 / 5Excellent
"Nice remodel for the hotel, but missed some detail"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The overall impression of the hotel is pleasant, I believe it was renovated over the past 2 years. However there were some details that cause me to cringe. First one that I discovered was a rattle after I turned on the heat. Source of the rattle was the vent cover was loose, although there were two screws in it both did not seem to be connected because it was loose and hanging out of the wall by an inch or so, shoved it back in and it seemed to stay. Second when I went to wash my hands I found the stopper sitting across the sink rather than in the sink. This was because when you dropped it in it would stop up the sink and the actuator for the stopper did not work. Third the sheet on the bed looked like it had been laundered but was warn and, had either burn marks or a brown stain on it. After looking at the room in more detail the carpet was clean but the edges had a dust build up, that showed because it is a brown carpet. Looked like the vacuum could not clean close enough to the wall. Not a terrible stay but was disappointed because of cleaning and maintenance issues.
Genuine Expedia guest review
Other trip Feb 2, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient airport hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel, but don't count on the airport shuttle. It runs only once per hour and if the shuttle is full of other guests you're out of luck.
Genuine Hotels.com guest review
1 night business trip Jan 24, 2014
Jen
US
3.0 / 5Good
"Probably got a cheap room"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Sometimes I think you get the cheap rooms set aside when you book online. The hotel lobby was very nice the rooms were clean. We got a room that used to have a door going to a hallway open to the lobby. Instead of taking the door out and drywall ing over it they just bolted it shut. Unfortunately you could hear everything through it. At night it was partying at the bar, in the morning it was the lobby music blairing.
Genuine Hotels.com guest review
2 night trip Jan 24, 2014
A Traveler
US
4.0 / 5Excellent
"Pretty close to perfection"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was extremely nice. We were pleased with our check in and out service. We were pleased with the friendliness of the staff also. The only downfall was the used condom wrapper found in the room even after a vacuuming of the room. Overall, I would definitely suggest this hotel to others;)
Genuine Hotels.com guest review
2 night romance trip Jan 17, 2014
Nika
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Very nice hotel we love to stay again
Genuine Hotels.com guest review
2 night business trip Jan 17, 2014
Tariq
US
5.0 / 5Outstanding
"Nice hotel close to everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel booked at a great price.
Genuine Expedia guest review
Response by Hyatt North Houston
We truly appreciate your review of our hotel.
Other trip Jan 20, 2014
Dez
US
4.0 / 5Excellent
"Good clean hotel located close to the airport."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I stayed here one night and was hoping the pictures online would be similar to the actual hotel. The hotel looks like it was recently remodeled. The gym in the hotel is actually pretty good. (Much better than the usual one that seems like you're in a small hotel room.) The only drawback was the drain for the shower was slow.
Genuine Expedia guest review
Other trip Jan 15, 2014
Chad
US
4.0 / 5Excellent
"Easy for step2 CS"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is very clean and comfortable. Shuttle service is great. Right across the street (5 minute walk) to the medical board test site. The bar and restaurant were good, but pricy. Only downside was no free internet or breakfast.
Genuine Expedia guest review
Other trip Jan 13, 2014
Dani
US
4.0 / 5Excellent
"Almost perfect"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved it, from the staff at the front desk to the bartenders/waiters/waitresses were all amazing. My wife was sick and a bartender even mixed her a non-alchoholic drink that made her feel amazing. Next time im stayin at a Hyatt! the only downfall was no free internet otherwise it would have been perfect.
Genuine Hotels.com guest review
4 night romance trip Dec 28, 2013
Maximilian
US
5.0 / 5Outstanding
"Home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love coming back here!
Genuine Hotels.com guest review
2 night trip Dec 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Great place to be at Christmastime"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff and service were top notch straight through Christmas. I stayed 20-26 Dec 2013 and had a lovely time. The hotel was beautifully decorated and the staff were friendly and helpful, even on Christmas Day. I will 100% likely be back next Christmas. I ate twice in the restaurant and it was delicious both times.
Genuine Expedia guest review
Other trip Jan 1, 2014
ShortMexican
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I love this place! Whenever I'm looking for a mini escape or get away in my city this is usually my first or second choice.
Genuine Hotels.com guest review
2 night business trip Dec 28, 2013
Mary
US
5.0 / 5Outstanding
"Staff went above and beyond"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel, staff was excellent. Hotels.com plus additional discount code found online made this the best value!
Genuine Hotels.com guest review
2 night trip Dec 27, 2013
Christie
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Children were running around the lobby after midnight and we could hear them clearly in our 5th floor room overlooking the lobby. Had a 6AM airport shuttle to catch so it was rough. 22 people showed up for that shuttle and there was not nearly enough room for everyone. Despite signs in the lobby stating that one needed to sign up for the shuttle, the person who checked us in said there was no sign up and to just arrive at 5:50AM We were there at 5:45 and we couldn't get on it :-) Very very stressful!
Genuine Expedia guest review
Other trip Dec 30, 2013
A Traveler
US
1.0 / 5Poor
"Limited amenities and poorly trained hotel staff"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We changed our reservation from a Hyatt Park Place right down the street to the North Houston so that we could have access to a restaurant. Since it also had a pool we made the switch and paid the increase in hotel cost. Once we got there, there was no one available to serve us lunch and the bartender did the best he could to help. After lunch we went to the pool with our 2 and 7 year old children only to find that that pool wasn't heated and the Jacuzzi was broken. both ice cold. When I called to ask about pool towels not only did I get the wrong information but the lady at the front desk didn't mention anything about the pool not being heated and the Jacuzzi being broken. When we spoke to the manager, she also didn't seem to have an answer for why the pool wasn't heated or when the Jacuzzi was going to be fixed. She just kept saying " the repair guys are suppose to be at the hotel by 3pm" with absolutely no assurance that this was indeed going to happen. The hotel room was also very hot and I kept lowering the temperature with very slow results. Ultimately the room cooled off but it took a couple of hours. There also were no access the premium channels on TV (HBO etc) even through they are listed on the channel guide. Also there are no movie rentals available. So with no movies and no pool my children were very bored and it ended up being just a terrible experience to be there and to be with my family.
Genuine Expedia guest review
Other trip Dec 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Review"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Lovely
Genuine Hotels.com guest review
Response by Hyatt North Houston
We truly appreciate your lovely review and lovely rating. Please come back and see us again.
1 night trip Nov 23, 2013
Jose alviso
US
3.0 / 5Good
"Good Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great, just wish they had romantic packages or something special. We went to celebrate our 1 year Wedding Anniversary. The restaurant breakfast wasn't any good. There was onions and peppers in everything!! But overall good hotel with good service.
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2013
Destiny
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was very nice and clean. However upon arrival the one of the window shades had to be repaired because it would not be raised. The shower drain needed to be repaired as well. Everything was taken care of promptly.
Genuine Expedia guest review
Other trip Nov 8, 2013
Norma
US
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