GOOD TIMES, GOOD VIBES...WOULD GO BACK TO ENJOY ANOTHER LOVELY NIGHTGenuine Expedia guest review
Response by Hyatt North Houston We are glad to see that you enjoyed your stay and would welcome you back to enjoy another lovely night at our hotel!
"Nice remodel for the hotel, but missed some detail"
The overall impression of the hotel is pleasant, I believe it was renovated over the past 2 years. However there were some details that cause me to cringe. First one that I discovered was a rattle after I turned on the heat. Source of the rattle was the vent cover was loose, although there were two screws in it both did not seem to be connected because […] it was loose and hanging out of the wall by an inch or so, shoved it back in and it seemed to stay. Second when I went to wash my hands I found the stopper sitting across the sink rather than in the sink. This was because when you dropped it in it would stop up the sink and the actuator for the stopper did not work. Third the sheet on the bed looked like it had been laundered but was warn and, had either burn marks or a brown stain on it. After looking at the room in more detail the carpet was clean but the edges had a dust build up, that showed because it is a brown carpet. Looked like the vacuum could not clean close enough to the wall. Not a terrible stay but was disappointed because of cleaning and maintenance issues. Read moreGenuine Expedia guest review
"Convenient airport hotel"
Great hotel, but don't count on the airport shuttle. It runs only once per hour and if the shuttle is full of other guests you're out of luck.Genuine Hotels.com guest review
"Probably got a cheap room"
Sometimes I think you get the cheap rooms set aside when you book online. The hotel lobby was very nice the rooms were clean. We got a room that used to have a door going to a hallway open to the lobby. Instead of taking the door out and drywall ing over it they just bolted it shut. Unfortunately you could hear everything through it. At night it was […] partying at the bar, in the morning it was the lobby music blairing. Read moreGenuine Hotels.com guest review
"Pretty close to perfection"
This hotel was extremely nice. We were pleased with our check in and out service. We were pleased with the friendliness of the staff also. The only downfall was the used condom wrapper found in the room even after a vacuuming of the room. Overall, I would definitely suggest this hotel to others;)Genuine Hotels.com guest review
Very nice hotel we love to stay againGenuine Hotels.com guest review
"Nice hotel close to everything."
Great hotel booked at a great price.Genuine Expedia guest review
Response by Hyatt North Houston We truly appreciate your review of our hotel.
"Good clean hotel located close to the airport."
I stayed here one night and was hoping the pictures online would be similar to the actual hotel. The hotel looks like it was recently remodeled. The gym in the hotel is actually pretty good. (Much better than the usual one that seems like you're in a small hotel room.) The only drawback was the drain for the shower was slow.Genuine Expedia guest review
"Easy for step2 CS"
The hotel is very clean and comfortable. Shuttle service is great. Right across the street (5 minute walk) to the medical board test site. The bar and restaurant were good, but pricy. Only downside was no free internet or breakfast.Genuine Expedia guest review
I loved it, from the staff at the front desk to the bartenders/waiters/waitresses were all amazing. My wife was sick and a bartender even mixed her a non-alchoholic drink that made her feel amazing. Next time im stayin at a Hyatt! the only downfall was no free internet otherwise it would have been perfect.Genuine Hotels.com guest review
Love coming back here!Genuine Hotels.com guest review
"Great place to be at Christmastime"
The staff and service were top notch straight through Christmas. I stayed 20-26 Dec 2013 and had a lovely time. The hotel was beautifully decorated and the staff were friendly and helpful, even on Christmas Day. I will 100% likely be back next Christmas. I ate twice in the restaurant and it was delicious both times.Genuine Expedia guest review
I love this place! Whenever I'm looking for a mini escape or get away in my city this is usually my first or second choice.Genuine Hotels.com guest review
"Staff went above and beyond"
Great hotel, staff was excellent. Hotels.com plus additional discount code found online made this the best value!Genuine Hotels.com guest review
Children were running around the lobby after midnight and we could hear them clearly in our 5th floor room overlooking the lobby. Had a 6AM airport shuttle to catch so it was rough. 22 people showed up for that shuttle and there was not nearly enough room for everyone. Despite signs in the lobby stating that one needed to sign up for the shuttle, the […] person who checked us in said there was no sign up and to just arrive at 5:50AM We were there at 5:45 and we couldn't get on it :-) Very very stressful! Read moreGenuine Expedia guest review
"Limited amenities and poorly trained hotel staff"
We changed our reservation from a Hyatt Park Place right down the street to the North Houston so that we could have access to a restaurant. Since it also had a pool we made the switch and paid the increase in hotel cost. Once we got there, there was no one available to serve us lunch and the bartender did the best he could to help. After lunch we went […] to the pool with our 2 and 7 year old children only to find that that pool wasn't heated and the Jacuzzi was broken. both ice cold. When I called to ask about pool towels not only did I get the wrong information but the lady at the front desk didn't mention anything about the pool not being heated and the Jacuzzi being broken. When we spoke to the manager, she also didn't seem to have an answer for why the pool wasn't heated or when the Jacuzzi was going to be fixed. She just kept saying " the repair guys are suppose to be at the hotel by 3pm" with absolutely no assurance that this was indeed going to happen. The hotel room was also very hot and I kept lowering the temperature with very slow results. Ultimately the room cooled off but it took a couple of hours. There also were no access the premium channels on TV (HBO etc) even through they are listed on the channel guide. Also there are no movie rentals available. So with no movies and no pool my children were very bored and it ended up being just a terrible experience to be there and to be with my family. Read moreGenuine Expedia guest review
LovelyGenuine Hotels.com guest review
Response by Hyatt North Houston We truly appreciate your lovely review and lovely rating. Please come back and see us again.
Hotel was great, just wish they had romantic packages or something special. We went to celebrate our 1 year Wedding Anniversary. The restaurant breakfast wasn't any good. There was onions and peppers in everything!! But overall good hotel with good service.Genuine Hotels.com guest review
The hotel was very nice and clean. However upon arrival the one of the window shades had to be repaired because it would not be raised. The shower drain needed to be repaired as well. Everything was taken care of promptly.Genuine Expedia guest review
"good, but needs exterior maintenance"
Overall good but parking lot lights were out and hotel is not in the best neighborhood so safety was a factor. Inside was nice and staff were friendly. Good location for airline travel. Hourly shuttle to airport is helpful.Genuine Hotels.com guest review
Response by Hyatt North Houston We appreicate your feedback from your stay. I am sorry to see that you did not feel safe in the area, but hope that you felt safe in the hotel. We now run our shuttles more frequently and hope that you will come and see us again.
Excellent comfort, easy check-in, shuttle process smooth. Room service dinner v good but expensive. Not much except fast food in walking distance.Genuine Hotels.com guest review
The hotel was muggy, hot, poor service and beds were uncomfortable.Genuine Hotels.com guest review
The "hot" water was only warm so no hot baths or showers.Genuine Expedia guest review
Lovely comfortable Restaurant excellentGenuine Hotels.com guest review
"Great hotel even better price"
The hotel Is beautiful and the price was excellent amazing deal...I plan on staying again soonGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you so much for your positive comments in regards to our hotel. I hope we see you back soon!
Chairs in room very. uncomfortable but bed was greatGenuine Expedia guest review
No bell boy,you have to carry your luggagesGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your review of our hotel. I do apologize that no one was available at the time to assist you with your luggage. I hope that service during the rest of your stay made up for this inconvenience.
"Problem with hotel confirmation"
When checking in, hotel was unable to locate my reservation in their system. Luckily I had on hand a printed copy of reservation confirmation. The clerk disappeared for a while eventually returning to say it was odd, but they never received the reservation. She proceeded to input all of my information again, which took another 15 minutes. I was very […] uncomfortable with the entire process. Read moreGenuine Expedia guest review
Response by Hyatt North Houston I am sorry to hear about the delay you had at check in and the problem with your reservation. I will be sure to look into how this could have happened to keep from this reoccurring. I hope the rest of your stay made up for this slight mishap.
"Room without a view"
We stayed one night at the Hyatt North Houston. The check in was quick and the gentleman behind the counter was extremely quick and nice. They also offer a check in/out kiosk as well for convenience. Our room was clean and very nice. The A/C kept it very cool. The bed was soft and the pillows were plenty and very comfortable. The bathroom was also quite […] nice and clean. When I reserved the room it did state that it came with free wifi, however, once we were there it required a fee for use. That was slightly disappointing but we weren't in need of wifi so I didn't worry about it. We did find an old, used coffee packet still in the small coffee maker but that happens - everything else was very clean and tidy. Our room had a nice view of a parking lot next door but the location of the hotel places it in an area that really doesn't have much for viewing. It is right next to the Interstate which is quite convenient, however. The hotel bar was great and the restaurant was also quite good. Overall, I was very pleased with our stay and would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your feedback about our property. We try very hard to ensure that our guests are happy and comfortable when they stay with us, and it always makes me proud when I receive a positive comment about our hotel and services such as yours. Thank you again, and I hope to have you back at our property in the near future.
Room was spotless, beds were clean, fluffy and beyond comfortable.Genuine Hotels.com guest review
Response by Hyatt North Houston We truly appreciate your review of our hotel. It is our goal to ensure that every guest enjoys their stay, and has a room that is clean and in working order. I am glad to see we achieved this. Please come back and see us again.
VERY CLEAN, THE QUIETNESS, THE STAFF WAS VERY HELPFUL & FRIENDLY.BED SLEEP VERY GOOD, I JUST OVERALL LIKED THE PLACEGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your review! I am glad to see that our staff took great care of you and you enjoyed our property. Please come back and join us again.
My wife and I stayed at the Hyatt for a night and it was pleasing. The Hotel Staff were friendly and the room was very clean. The mattress seemed to be a bit firm. Other than the mattress we enjoyed our stay at the Hyatt. We do plan to stay there again when we visit Houston.Genuine Expedia guest review
Response by Hyatt North Houston We truly appreciate your review of our property and look forward to having you back again!
"Everything was wonderful"
Great I enjoyed everythingGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your review. It makes me proud to see we took good care of you during your stay.
"Pool with Waterfalls"
Room was clean , comfortable and quiet (after we moved from the room next to service elevator). Breakfast buffet (available as upgrade to us for $6 add'l.) was very good. Very good value.Genuine Hotels.com guest review
Response by Hyatt North Houston I am glad to see you enjoyed your room and our breakfast buffet. We strive to ensure our guests enjoy every aspect of their stay. I hope you will have the chance to come and join us again soon.
Check in was confusing. The clerk was a little clumsy and messed up my check in process. The clerk made me a little concerned about my credit card, which prompted me to contact my bank. Restaurant service was excellent, food was good.Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your review of our hotel. I would like to apologize for the confusion with the check in process and I hope there were no further issues. I am glad to hear that you enjoyed your time in the restaurant and I hope that the rest of your stay was as enjoyable. I hope to see you back soon.
Beds were so comfortable. My kids enjoyed the stay too and asked to stay again should we visit the Houston area again.Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you so much for you review of our property. I am glad you and your family had such a good time. I hope you have the chance to come join us again at our hotel.
We really loved this hotel! We orginally planned to stay only one night but because we enjoyed it so much we booked it for another night. We plan to come back gain for a getaway!Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you so much for your positive feedback concerning your stay with my hotel. I am glad to see we such a big impact in such a short time. We look forward to having you join us again for your getaway!
"Nice hotel really liked the 15% off my meal"
I really liked the cleaning ness of my room I will be back next weekend for sureGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your great review of our hotel. We look forward to having you back again.
This hotel is breathtaking once you walk in. We checked in through a kiosk but there are attendants on hand if needed. This hotel is super clean. The rooms are very spacious, modern, and clean. Hotel is located in a safe area but hotel security is present in the parking lot. Pool and hot tub have a beautiful tropical waterfall ambience and lift chairs […] in the pool and hot tub area for people with disabilities Overall I would recommend this hotel and would definitely stay here again Read moreGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for you great review of our hotel. I am glad to see that our hotel exceeded your expectations and you were able to enjoy all of our amenities. I hope that we can have the change again to host you back in Houston.
"amazing hotel creepy location"
I was flying out of Bush Intercontinental the morning after my stay. The hotel was very modern and luxurious. THE BED WAS SO COMFORTABLE! However, when we pulled into the hotel at 11pm there was a security guard out by the fully gated lot.Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your review of the hotel. I am glad to see that you enjoyed your night and slept well on our comfortable beds. We do have security on site 24/7 to ensure our property and guests are kept safe. I hope you will have the chance to come to Houston and join us again.
"Near major airport"
PleasantGenuine Hotels.com guest review
Response by Hyatt North Houston We really appreciate your 5 star rating of our hotel.
"Very clean, convenient location!"
We stayed 1 night. rented 2 rooms. Very clean hotel, nice location, comfortable beds and pillows. Breakfast was not included but there was coffee in the room, went very good with muffins I already had with me. Free parking and internet turned a good deal to a great deal! One last thing; I called the hotel before calling expedia, hotel's regular price […] was $199 while Expedia made it $99 per room per night! Read moreGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your positive comments in regards to our hotel. I am glad to see you enjoyed the location and the amenities we have to offer. Please come and stay with us again.
"Excellent for Business Trip"
Nice, attentive staff. Room was a great size. Comfortable bed. Dinner was just alright, but I was really tired. Breakfast was great! Only real downside was walking the steps up to the front of the hotel in high heels, with laptop and overnight bag. There could have been other options, but I was too tired to figure it out.Genuine Expedia guest review
Response by Hyatt North Houston Thank you so much for your kind review of our property. I am glad to see that you had the chance to dine in our facility and try our new menu. I do apologize that our entrance was not the easiest for you to access. I hope to see you again at our property in the near future.
"Perfect For Small Get Away"
I booked this room and loved it :) Room was clean and neat :) Only thing was the Breakfast was pretty expensive and payed more just to have it taken when i bought the package :/ besides that i loved itGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your kind comments regarding our hotel. I am glad to see you enjoyed our room and had the chance to dine in our restaurant. Please come back and see us again.
"Hourly Shuttle Service"
I picked the hotel for its proximity to the Houston Airport and was disappointed by the shuttle service. I had missed my connecting flight and so I was a reluctant and tired guest. When I called for shuttle service they would not dispatch the shuttle until I figured out what terminal I was in. Then when I called back with the terminal they didn't answer […] the phone until the third call. Then I was told that it would be a 30 minute wait. I took a cab which cost $27.00 which seemed high for an airport hotel. I politely phoned the hotel to tell them my change of plans and they apologized to me saying that there were so many people that had to be picked up that night. But when I arrived after my cab ride, the shuttle was not in use. I then requested a shuttle for the morning and that is when I found out that the shuttle only runs on an hourly basis. Read moreGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your review regarding our hotel. I am sorry for the inconvenience you experience due to our shuttle service. We understand how stressful it is miss a flight and I am sad to see that we added to that. Our driver should have tried to assist you better and get the shuttle to the proper terminal. The proper information should have been relayed to you regarding the pick up procedure. I hope that you can visit us again under different circumstances so you can see the proper level of service we provide.
"The Hotel Staff is the Nicest Ever"
I have been traveling for ages and I have never experienced amenities and services like the Hyatt provided. Everything is about making your stay as comfortable as possible. They offer a list of personal items case you forget something that was extremely convenient. It was the nicest hotel experience that I have ever had.Genuine Expedia guest review
Response by Hyatt North Houston Thank you for your feedback regarding our hotel. I am glad to see that we were able to meet all your needs and make your stay unforgettable. We look forward to having you come back and join us again.
Loved it :)........... .......very nice, clean hotel. Good staff. Check in is little hiddenGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your feedback from your stay. It makes me glad to know that our hotel and staff made a good impression. Please come back and visit us again soon.
"It was an average stay"
Everything was fine. However, it seemed as though they were short staffed. They never came to clean our room as requested and it took close to an hour just to receive additional towels. Outside of poor service, it was a decent place to stay.Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your feedback about our hotel. I am sorry that our service was lacking during your stay. This is not our normal standard and not how we operate. I hope you can come join us again and give us the chance to show you our true level of service.
"would stay again"
Polite staff, clean and pleasant rooms. Pillows were very comfortable. Family friendly.Genuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your kind review about our hotel. I am glad to hear that you enjoyed your stay. Please come back and visit us again.
Really good place to stay... not expensive for what you get... me and wife loved itGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your rating of our hotel. I am glad to hear that you and your wife enjoyed your stay. I hope to see you again in the near future.
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