Hotel staff was sub-par, or at least unimpressive and not very helpful when asked questions. The parking and entrance was really weird. We stayed for two nights and I still think there is only one entrance, which is ridiculous. They were having construction in the atrium which they started at 9am on Saturday, so sleeping in was out of the question. […] The actual room was nice, and aesthetically pleasing. The bed was a little on the firm side, but that was fine with me. The neighborhood was the biggest drawback though. DO NOT GO north of the hotel. If you stay here, just stay on the service road, beltway, or I-45 around that area. Read moreGenuine Hotels.com guest review
This hotel is really very good and GREAT for the money (money well spent). The beds were very, very comfortable, rooms were clean, staff was excellent (front desk AND especially the restaurant servers), work out room well kept and we had no security problems. There were even cookies and coffee on our floor! I HIGHLY recommend this hotel and would go […] back. Read moreGenuine Expedia guest review
"Hotel in Transition"
The lobby of the hotel is being updated and, while isolated by barriers, is confusing to navigate. Some signs pointing to elevators, dining room, etc. would be helpful. The dining room needs serious upgrading: tables are old, wood, and in poor condition. The atmosphere in the restaurant is more like a high-school cafeteria. Wait staff is pleasant, but […] the overall dining experience does not justify the prices charged. Read moreGenuine Expedia guest review
Response by Hyatt North Houston I am sorry to see that our construction was a distraction during your stay. I hope that you will come back and see the final product and the improvements we have made.
"Nice touch of luxury near rather dumpy ball fields"
I frequently come four hours from my Austin area home to watch grandson play Little League and special teams baseball at various sports fields around Houston and other Gulf Coast sites. I always get a hotel with one night for myself alone, then the next night I invite the grandson and his family (my daughter and her other kiddos!) to stay with me. This […] is the best hotel in more than a year! The breakfast buffet thrilled the ball player!!! Read moreGenuine Expedia guest review
Response by Hyatt North Houston Thank you for continuing to choose our hotel when you are in Houston. I am glad that our hotel is perfect for your 1 night getaways and also accommodating for your family. I hope you will continue to choose our hotel during your time in Houston.
I stay there every time I am in Houston love it there.Genuine Hotels.com guest review
This is a nice hotel despite the dubious neighborhood, in which I did not feel safe. The location near the airport and my meeting location was ideal, however, and I'm glad I stayed in a proper hotel and not a motel, as I did not know the area. The room was nice enough, there were some nice touches like sewing kit. There were free cookies, fruit, and […] snacks on my floor lobby. It was cool when I checked in and getting some heat required a visit from a technician, although he was prompt, efficient, and professional. The room was mostly clean but upon looking for a sock under my bed I found an open water bottle with water in it, which had to be from a previous visitor since I don't drink bottled water. Although it's not the hotel's fault, I could not find decaffeinated diet soda anywhere in the near vicinity of the hotel or in the hotel. Mature business travelers are frequently on caffeine free diets. Food in the restaurant was good enough but well overpriced, typical for hotel restaurants, but the alternative was fast food close by which felt dangerous. Read moreGenuine Expedia guest review
"hotel close to the airport"
very helpful staff, the shuttle bus driver was especially helpful. so was the waitress at the breakfast buffetGenuine Expedia guest review
Response by Hyatt North Houston We truly appreciate your review and your rating. Please come back and see us again.
"customer service sucked"
we showed up with 3 big bags and they did not offer help to our room or offer us a cart. we did get a cart when we asked for it. the free shuttle to the airport was only every hour we found out. we missed it by ten minutes. when telling them we were not told that they were very i dont care attitude And said it is on their website. i booked through hotels.com. […] and it was not. they said cant help what that site says it is not their problem. they called us a cab that took 30 minutes to get to us. hotel was clean and rooms were beautiful. bar was under renovations so it was horrible and over priced. we ordered a bottle wine to our room and it was $50. it was our wedding night we were flying out the next morning and wanted something somewhat close to the airport. Read moreGenuine Hotels.com guest review
The food at dinner was less than substandard. I complained to the waiter but he only apologized. The meal should have been comped to say the least.Genuine Hotels.com guest review
We enjoyed our stay very much. The hotel and room were beautiful and and the food was excellent. Everyone was very helpful and friendly. Definitely plan to stay again the next time we are in town.Genuine Hotels.com guest review
"Stay but do not eat"
The hotel itself was very good - but look for some place lease to eat. The $18 breakfast was less than spectacular - cold, tasteless and very ordinary. Dinner was even less noteworthy - worst chicken fried steak EVER - and the wait staff response was "tough luck, your loss, our gain." Obvious trap for the business traveler On the positive side the […] fitness center was great Read moreGenuine Hotels.com guest review
On Sunday 3/2, when it was 35 degrees outside, the Houston Hyatt North had heating issues and my vent blew only cold air. SO I called for maintenance. The FD called back to inform me that Maintenance had gone HOME but that they move me to another room, which they did at 11:35. Guess WHAT? No heat in the new room either! Just cold air blowing. Wouldn't […] you verify that the new room worked? Yes, I lived to flight another day but this isn't what you expect when you book a Hyatt. My guess is that the weather changed so fast in Houston that day that they were caught off guard and never fired up the heating system in time. That's not how to run a Hyatt! Read moreGenuine Hotels.com guest review
Overall , great place to stayGenuine Hotels.com guest review
Great hotelGenuine Hotels.com guest review
The room was comfortable. However, I was unhappy about the fact that I waited to be seated at their restaurant Grill 425 and no one showed up to ask me if I wanted to be seated etc., There weren't many people in and I was standing next to the desk which had a list so I assumed someone would usher me in or something. A couple of hotel staff were running […] around but none of them bothered. I was starving and went to my room and ordered room service. The food was ok but even after I called them to pick up the tray, no one showed up. The dinner tray (I ordered salmon) was lying in my room till morning.I usually don't complain about everything, but being ignored at the restaurant really upset me and then I was probably critical about most things at this hotel. All said and done, the room was very comfortable and clean. Read moreGenuine Hotels.com guest review
"How do you spell DUMP? "H-y-a-t-t-n-o-r-t-h"
When I checked in the staff made a comment about my being an "Expedia" guest and I think I got an "expedia" room which was on the lowest level right under the lobby so that I had the pleasure of listening to suitcases rolling in and out of the hotel lobby all night. The rate I paid with taxes was approximately very expensive - for that I would expect […] more. The staff were all friendly and helpful. The room was clean, but the overall experience was negative. I felt like a complete fool for spending that much at that hotel. When I told the woman at check out that the room was super overpriced for the poor sleep that I had she was completely uninterested and not sympathetic at all. Read moreGenuine Expedia guest review
GOOD TIMES, GOOD VIBES...WOULD GO BACK TO ENJOY ANOTHER LOVELY NIGHTGenuine Expedia guest review
Response by Hyatt North Houston We are glad to see that you enjoyed your stay and would welcome you back to enjoy another lovely night at our hotel!
"Nice remodel for the hotel, but missed some detail"
The overall impression of the hotel is pleasant, I believe it was renovated over the past 2 years. However there were some details that cause me to cringe. First one that I discovered was a rattle after I turned on the heat. Source of the rattle was the vent cover was loose, although there were two screws in it both did not seem to be connected because […] it was loose and hanging out of the wall by an inch or so, shoved it back in and it seemed to stay. Second when I went to wash my hands I found the stopper sitting across the sink rather than in the sink. This was because when you dropped it in it would stop up the sink and the actuator for the stopper did not work. Third the sheet on the bed looked like it had been laundered but was warn and, had either burn marks or a brown stain on it. After looking at the room in more detail the carpet was clean but the edges had a dust build up, that showed because it is a brown carpet. Looked like the vacuum could not clean close enough to the wall. Not a terrible stay but was disappointed because of cleaning and maintenance issues. Read moreGenuine Expedia guest review
"Convenient airport hotel"
Great hotel, but don't count on the airport shuttle. It runs only once per hour and if the shuttle is full of other guests you're out of luck.Genuine Hotels.com guest review
"Probably got a cheap room"
Sometimes I think you get the cheap rooms set aside when you book online. The hotel lobby was very nice the rooms were clean. We got a room that used to have a door going to a hallway open to the lobby. Instead of taking the door out and drywall ing over it they just bolted it shut. Unfortunately you could hear everything through it. At night it was […] partying at the bar, in the morning it was the lobby music blairing. Read moreGenuine Hotels.com guest review
"Pretty close to perfection"
This hotel was extremely nice. We were pleased with our check in and out service. We were pleased with the friendliness of the staff also. The only downfall was the used condom wrapper found in the room even after a vacuuming of the room. Overall, I would definitely suggest this hotel to others;)Genuine Hotels.com guest review
Very nice hotel we love to stay againGenuine Hotels.com guest review
"Nice hotel close to everything."
Great hotel booked at a great price.Genuine Expedia guest review
Response by Hyatt North Houston We truly appreciate your review of our hotel.
"Good clean hotel located close to the airport."
I stayed here one night and was hoping the pictures online would be similar to the actual hotel. The hotel looks like it was recently remodeled. The gym in the hotel is actually pretty good. (Much better than the usual one that seems like you're in a small hotel room.) The only drawback was the drain for the shower was slow.Genuine Expedia guest review
"Easy for step2 CS"
The hotel is very clean and comfortable. Shuttle service is great. Right across the street (5 minute walk) to the medical board test site. The bar and restaurant were good, but pricy. Only downside was no free internet or breakfast.Genuine Expedia guest review
I loved it, from the staff at the front desk to the bartenders/waiters/waitresses were all amazing. My wife was sick and a bartender even mixed her a non-alchoholic drink that made her feel amazing. Next time im stayin at a Hyatt! the only downfall was no free internet otherwise it would have been perfect.Genuine Hotels.com guest review
Love coming back here!Genuine Hotels.com guest review
"Great place to be at Christmastime"
The staff and service were top notch straight through Christmas. I stayed 20-26 Dec 2013 and had a lovely time. The hotel was beautifully decorated and the staff were friendly and helpful, even on Christmas Day. I will 100% likely be back next Christmas. I ate twice in the restaurant and it was delicious both times.Genuine Expedia guest review
I love this place! Whenever I'm looking for a mini escape or get away in my city this is usually my first or second choice.Genuine Hotels.com guest review
"Staff went above and beyond"
Great hotel, staff was excellent. Hotels.com plus additional discount code found online made this the best value!Genuine Hotels.com guest review
Children were running around the lobby after midnight and we could hear them clearly in our 5th floor room overlooking the lobby. Had a 6AM airport shuttle to catch so it was rough. 22 people showed up for that shuttle and there was not nearly enough room for everyone. Despite signs in the lobby stating that one needed to sign up for the shuttle, the […] person who checked us in said there was no sign up and to just arrive at 5:50AM We were there at 5:45 and we couldn't get on it :-) Very very stressful! Read moreGenuine Expedia guest review
"Limited amenities and poorly trained hotel staff"
We changed our reservation from a Hyatt Park Place right down the street to the North Houston so that we could have access to a restaurant. Since it also had a pool we made the switch and paid the increase in hotel cost. Once we got there, there was no one available to serve us lunch and the bartender did the best he could to help. After lunch we went […] to the pool with our 2 and 7 year old children only to find that that pool wasn't heated and the Jacuzzi was broken. both ice cold. When I called to ask about pool towels not only did I get the wrong information but the lady at the front desk didn't mention anything about the pool not being heated and the Jacuzzi being broken. When we spoke to the manager, she also didn't seem to have an answer for why the pool wasn't heated or when the Jacuzzi was going to be fixed. She just kept saying " the repair guys are suppose to be at the hotel by 3pm" with absolutely no assurance that this was indeed going to happen. The hotel room was also very hot and I kept lowering the temperature with very slow results. Ultimately the room cooled off but it took a couple of hours. There also were no access the premium channels on TV (HBO etc) even through they are listed on the channel guide. Also there are no movie rentals available. So with no movies and no pool my children were very bored and it ended up being just a terrible experience to be there and to be with my family. Read moreGenuine Expedia guest review
LovelyGenuine Hotels.com guest review
Response by Hyatt North Houston We truly appreciate your lovely review and lovely rating. Please come back and see us again.
Hotel was great, just wish they had romantic packages or something special. We went to celebrate our 1 year Wedding Anniversary. The restaurant breakfast wasn't any good. There was onions and peppers in everything!! But overall good hotel with good service.Genuine Hotels.com guest review
The hotel was very nice and clean. However upon arrival the one of the window shades had to be repaired because it would not be raised. The shower drain needed to be repaired as well. Everything was taken care of promptly.Genuine Expedia guest review
"good, but needs exterior maintenance"
Overall good but parking lot lights were out and hotel is not in the best neighborhood so safety was a factor. Inside was nice and staff were friendly. Good location for airline travel. Hourly shuttle to airport is helpful.Genuine Hotels.com guest review
Response by Hyatt North Houston We appreicate your feedback from your stay. I am sorry to see that you did not feel safe in the area, but hope that you felt safe in the hotel. We now run our shuttles more frequently and hope that you will come and see us again.
Excellent comfort, easy check-in, shuttle process smooth. Room service dinner v good but expensive. Not much except fast food in walking distance.Genuine Hotels.com guest review
The hotel was muggy, hot, poor service and beds were uncomfortable.Genuine Hotels.com guest review
The "hot" water was only warm so no hot baths or showers.Genuine Expedia guest review
Lovely comfortable Restaurant excellentGenuine Hotels.com guest review
"Great hotel even better price"
The hotel Is beautiful and the price was excellent amazing deal...I plan on staying again soonGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you so much for your positive comments in regards to our hotel. I hope we see you back soon!
Chairs in room very. uncomfortable but bed was greatGenuine Expedia guest review
No bell boy,you have to carry your luggagesGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your review of our hotel. I do apologize that no one was available at the time to assist you with your luggage. I hope that service during the rest of your stay made up for this inconvenience.
"Problem with hotel confirmation"
When checking in, hotel was unable to locate my reservation in their system. Luckily I had on hand a printed copy of reservation confirmation. The clerk disappeared for a while eventually returning to say it was odd, but they never received the reservation. She proceeded to input all of my information again, which took another 15 minutes. I was very […] uncomfortable with the entire process. Read moreGenuine Expedia guest review
Response by Hyatt North Houston I am sorry to hear about the delay you had at check in and the problem with your reservation. I will be sure to look into how this could have happened to keep from this reoccurring. I hope the rest of your stay made up for this slight mishap.
"Room without a view"
We stayed one night at the Hyatt North Houston. The check in was quick and the gentleman behind the counter was extremely quick and nice. They also offer a check in/out kiosk as well for convenience. Our room was clean and very nice. The A/C kept it very cool. The bed was soft and the pillows were plenty and very comfortable. The bathroom was also quite […] nice and clean. When I reserved the room it did state that it came with free wifi, however, once we were there it required a fee for use. That was slightly disappointing but we weren't in need of wifi so I didn't worry about it. We did find an old, used coffee packet still in the small coffee maker but that happens - everything else was very clean and tidy. Our room had a nice view of a parking lot next door but the location of the hotel places it in an area that really doesn't have much for viewing. It is right next to the Interstate which is quite convenient, however. The hotel bar was great and the restaurant was also quite good. Overall, I was very pleased with our stay and would definitely stay at this hotel again. Read moreGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your feedback about our property. We try very hard to ensure that our guests are happy and comfortable when they stay with us, and it always makes me proud when I receive a positive comment about our hotel and services such as yours. Thank you again, and I hope to have you back at our property in the near future.
Room was spotless, beds were clean, fluffy and beyond comfortable.Genuine Hotels.com guest review
Response by Hyatt North Houston We truly appreciate your review of our hotel. It is our goal to ensure that every guest enjoys their stay, and has a room that is clean and in working order. I am glad to see we achieved this. Please come back and see us again.
VERY CLEAN, THE QUIETNESS, THE STAFF WAS VERY HELPFUL & FRIENDLY.BED SLEEP VERY GOOD, I JUST OVERALL LIKED THE PLACEGenuine Expedia guest review
Response by Hyatt North Houston Thank you for your review! I am glad to see that our staff took great care of you and you enjoyed our property. Please come back and join us again.
My wife and I stayed at the Hyatt for a night and it was pleasing. The Hotel Staff were friendly and the room was very clean. The mattress seemed to be a bit firm. Other than the mattress we enjoyed our stay at the Hyatt. We do plan to stay there again when we visit Houston.Genuine Expedia guest review
Response by Hyatt North Houston We truly appreciate your review of our property and look forward to having you back again!
"Everything was wonderful"
Great I enjoyed everythingGenuine Hotels.com guest review
Response by Hyatt North Houston Thank you for your review. It makes me proud to see we took good care of you during your stay.
"Pool with Waterfalls"
Room was clean , comfortable and quiet (after we moved from the room next to service elevator). Breakfast buffet (available as upgrade to us for $6 add'l.) was very good. Very good value.Genuine Hotels.com guest review
Response by Hyatt North Houston I am glad to see you enjoyed your room and our breakfast buffet. We strive to ensure our guests enjoy every aspect of their stay. I hope you will have the chance to come and join us again soon.
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