"Beautiful but smelly"
We stayed in a royal suite, and it was a beautiful room! I absolutely loved the friendliness of the housekeeper who even made us beautiful towel arrangements to bring back home. However, the water in the river smells terrible, looks extremely dirty, and the turf gives off an atrocious smell! The rooms were also not vacuumed daily, even though they should […] especially when you have kids staying in the room. The restroom wasn't cleaned daily either. The cashiers at the grab-n-go cafe aren't too friendly, and the waiters at the sit-in restaurant aren't the best nor friendliest. The front desk personnel and all others were such nice people, though! I guess the question is if whether or not I would stay here again, and I most definitely would hoping a lot of these customer unfriendly people are no longer there. Read moreGenuine Expedia guest review
Beautiful resort... Rooms are small though and the "cafeteria" is adequate at best.Genuine Hotels.com guest review
"good for staying."
It was good condition except bath room.Because some of portion was not cleaned.Genuine Expedia guest review
"great family hotel on site"
stayed here many times before, mainly for Bob. We love his show!!!!! Great family hotel with a lot of activities for kids. Only down side, I wish they would add more variety to the food court.Genuine Hotels.com guest review
"Love the shuttles to the theme parks and airport!"
We had a great experience in this hotel. The room is always fresh and clean every night we come back. Love, love, love the shuttles to/from theme parks and the airport. Very convenient and we do not have to wait long. ;)Genuine Expedia guest review
"Amazing hotel to stay at!"
Very good hotel to stay at with kids or just with your significant other. Hotel staff make everything easy for you when you need something. Great service and great staff!Genuine Hotels.com guest review
"I expected more..."
We decided to stay at a Disney resort for a few days during our Orlando trip. I had heard Disney resorts tend to exceed your expectations however that was not the case. The room had been updated however it was a shoddy job including wallpaper falling off and areas not completely painted. One of the days we stayed housekeeping did not clean the room. […] We called the front desk who told us it was a housekeeping issue and someone with housekeeping would call us. We never received a call however we did receive a little folded towel in the shape of a mouse. I assume for Mickey rather than a ratting out the housekeeping staff. The shuttle service from the hotel was convenient as well as the cafeteria area for breakfast. Read moreGenuine Hotels.com guest review
Iwas happy with everything except some of the restrooms were messy. In the past visits, I never saw litter anywhere, This visit I noticed litter in every park.Genuine Hotels.com guest review
"Second stay at Riverside...."
Love the Riverside....midlevel hotel at Disney.... Super clean... Great location.... River boat very convenient to downtown.... I would definitely return a 3rd time and also refer a friendGenuine Expedia guest review
I loved the location. It was very pretty. We stayed in the Magnolia section and loved the scenery. Everything was very nice. The only thing we didn't like was that the beds were hard. The staff was very friendly and helpful.Genuine Expedia guest review
The hotel experience was great. Have stayed in other hotels in the Disney Resort area and Port Orleans riverside was a great experience. Room very clean. Plenty of towels.Genuine Expedia guest review
The resort was quite big we had to walk a long distant to get to our room after a day of travel it was the last thing I wanted to do. I didn't like the decor in roomGenuine Expedia guest review
"Port Orleans is an Disney Escape"
The Port Orleans hotel is part of Disney's Moderate level hotels on the Disney property. It is a great place to stay if you are going to the parks or just need a few days for an escape. This trip, we did not go to the parks. Instead we just enjoyed the many amenities offered by the hotel. The pools are fun, nice, and very safe (there must have been […] 5 lifeguards at the main pools). The grounds are immaculate and there are many things to do--- fishing, bike rides, camp fire marshmallow roasts, movies, kids craft events, and more. Another great feature is the boat ride to Downtown Disney that provides another level of food, fun, and entertainment options. Overall, great stay. We would definitely return here. Read moreGenuine Hotels.com guest review
"Food service not so great"
The choice of food service at hotel was either very high priced sit down restaurant or a cafeteria style restaurant with poor choices. Hotel was beautiful, and room was great. Just not to pleased with eat in options.Genuine Expedia guest review
Was expecting so much more from a Disney resort! The food was terrible and not much of a selection. Had to purchase a mug to get extra soda. 3 personal pizzas and 3 drinks cost $47!!! Will never stay inside again!Genuine Expedia guest review
Everything were good, need to make sure towel character is everyday for all the rooms.Genuine Expedia guest review
I was very pleased with how clean the room was, I have a slight OCD complex & always take my Clorox wipes with me but didn't need to use them this stay. I usually don't have them clean the room while we are there but always get clean towels & throughout the morning the cleaning people are there for hours so I never needed to call for towels simply walked […] outside & exchanged the dirty ones. Staff was very helpful & could always find someone to answer questions. Lots of kids activities at the pool & never overcrowded. I would highly recommend, had 4 bus stops too so never too far to walk. Read moreGenuine Expedia guest review
"A beautiful place to stay BUT...."
First, I want to note that we stayed in Alligator Bayou and not the Mansion. The property grounds are very beautiful and well maintained. Our building was a 2 or 3 minute walk from the front desk/5 minute walk from the parking lot. The building had 2 floors and no elevators. There were mini-pools all through-out Alligator Bayou area, which was nice. […] The rooms were very mediocre: uncomfortable bed; little room storage; small fridge; no microwave; ceiling fan; small bathroom & shower; HORRIBLE showerhead. Transportation to and the parks was pretty efficient! The buses usually went to the sister resort Port Orleans, French Resort first, before coming to Riverside. Epcot is 1 mile away. Other parks like Animal Kingdom and Magic Kingdom takes 10 to 15 minutes. Also, Downtown Disney is very close and you can ride the ferry there. There is a food court on the property, but the prices are high and quality low. However, the on-site restaurant serves great food. We had a car, so we usually ate off the resort. If you need to print out an email or your boarding passes, you won’t be able to do that at this hotel, they don’t have a business office. The staff was very helpful and friendly, I really enjoyed all my interactions with them. Read moreGenuine Hotels.com guest review
The room was OK nothing to rave about. We were at Port Orleans Riverside, like the French Quarter much better. The room was clean however finding a long black hair on my bed pillow was not the best greeting. The bathroom was clean however when people clean they really need to look at the floors and baseboards and clean those much better. The area of […] the floor by the base of the bathroom vanity by baseboard needed attention. Build up of dirt. The area behind the bathroom door once the door is shut. These areas that get forgotten when cleaning is done. More attention needs to be paid to these areas. One queen bed was so squeaky anything you sat on it or moved it squeaked. I understand Port Orleans is a moderate priced resort but still.... I believe we deserve cleanliness and non-squeaking beds. Read moreGenuine Expedia guest review
The resort was wonderful. The rooms were large and beautifully decorated. The beds were the only negative during our stay. They were hard, providing little cushion and the frame squeaked. I would not hesitate to stay again. I loved this resort.Genuine Expedia guest review
"Nice disney hotel, convenient access to parks"
Super friendly staff, especially the bell service with help to and from the room using a golf cart!Genuine Expedia guest review
"Cozy New Orleans setting with river view & trees"
My kids and I had a great time ! This was our second time staying at Port Orleans Riverside resort . We love it ! If you stay at the Alligator bayou section, the theme in the room is The Princess and the frog so my daughter loved the art in the room. There is nothing bad to say about this resort; Id always go back.Genuine Expedia guest review
"A beautiful place to stay"
We thoroughly enjoyed our week at Port Orleans Riverside. We stayed in the mansions (not Alligator Bayou). The Royal Room was wonderful. My only complaint was the slowness of the service in the main dining room. You stand in line for different food stations and each person's entree can take 5 - 7 min. When you have 6 people in front of you, it was exhausting. […] We ate at the parks and brought plenty of snacks for the refrigerator provided in every room. Other than that, I would highly recommend this hotel. I thought it was much prettier than it's counterpart - Port Orleans French Quarter. Read moreGenuine Hotels.com guest review
Stayed two nights, like the pools, walks in the resort. free shuttle to the theme parks, free boat to Disney Downtown, in-resort restaurant provided decent food with affordable price, also had a very nice view! Room is a little bit old, but still comfortable and clean, definitely comes back!Genuine Expedia guest review
This was our first visit. Everyone was so nice. We stayed in the Acadian building. We had a river view room. Lovely!Genuine Expedia guest review
"Magical Disney Experience"
Port Orleans Riverside is absolutely beautiful. Every day we came back to a room that was clean and fresh. The grounds were gorgeous and meticulously manicured. The staff was extremely helpful and courteous. Most likely this will be our Disney "go to" resort for subsequent visits.Genuine Expedia guest review
Highly recommend this resort! There was nothing that we did not like. It was everything we wanted.Genuine Expedia guest review
"Beds need improvement"
Location great...beds are sub-standard. Woke up with a backache every day. Otherwise great property with great ammenities.Genuine Hotels.com guest review
"close to magic kingdom"
Hotel great. But 3 staff members I asked directions, and not one of them could speak English. This is America..Genuine Hotels.com guest review
"Lost at Gilligan's Island"
Resort is beautiful. Transportation to and from multiple parks excellent. Hotel staff speak very, very limited English. There are 36 buildings at this resort. Buildings are poorly marked, hotel staff unable to assist with directions. Took my son and I over an hour to locate our room. We left one time in two days to try and find something to eat. Got […] lost again. Very stressful. There were multiple families during our stay that experienced much the same. Management needs to improve. Read moreGenuine Hotels.com guest review
We arrived for the 4th of July weekend and just wanted to relax. And relax we did! The pools are amazing, there are several to choose from (kiddie pools to jacuzzis). Pool bars close by so my husband could watch the soccer match while we played in the pool. No fireworks on property but had marshmallow roasting and movie on the lawn. Didn't need to drive […] the whole weekend, just took the boats to Downtown Disney. Amazing getaway all around. Will definitely do this again! Read moreGenuine Hotels.com guest review
"Great place to sleep after a long day at Disney"
We ended up staying at a NON-Disney resort the first night after a 15 hour road trip and regretted it after spending the next 5 nights here. I will have to say for the extra cost, the comfort and extras are worth it. I will be looking forward to either booking at this hotel again or upgrading to another Disney Resort on our next family trip to Disney. […] Room was excellent for our family of 5 as well as very clean and located a short distance from the parking. We ended up using our car to get back and forth from the parks so the free parking was nice. Pool and walkways are lit and area was very relaxing. Well worth the cost. Read moreGenuine Hotels.com guest review
"Fun Disney Resort"
This resort was a perfect fit for our weekend getaway with 4 teens. The large pool area was a nice place to relax and the lobby area offered a gift shop and convenient places to eat. The water taxi and on-site buses made it easy to visit Downtown Disney and the Boardwalk.Genuine Expedia guest review
"Great place for our family reunion"
With twenty five of us staying at the hotel we were grateful for the food court option. Food was good and reasonably priced. Best of all we didn't have to leave the hotel to feed eleven busy kids ages five to fourteen. The children of all ages enjoyed the large pool with the slide. Later in the day the adults moved the gang to the smaller, quieter pool […] outside our rooms. It was less busy and our family really had a good chance to visit. Kids and dads loved the arcade that evening while the moms enjoyed a visit on the porch in the rocking chairs. Read moreGenuine Expedia guest review
Hotel was very clean. Nice staff. Made you feel like you were back in time. The ol mans island pool was awesome with a bar nearby. The riverboat to downtown Disney is nice but only holds about 20 people at a time. But if you aren't in a hurry its a nice ride.Genuine Hotels.com guest review
"Nice resort. Busing great. Not happy with mattress"
Liked everything except bed and carrying a beverage container around all the time. The pool area was great.Genuine Expedia guest review
"Nice resort. Plan multiple nights."
The resort itself was very nice. Property is huge, so you wouldn't be able to simply walk from the checkin desk to your room though. You definitely need a vehicle. Make sure ALL checkin details are accurate. The day of our trip, we added one adult (making it 2 adults and 1 child) and though I requested 2 double beds, it was an apparent issue for the […] front desk during checkin. It took about 20 minutes to fully check us in, which made my son pretty aggravated. The lady was polite, though she spent a while on the phone contacting someone about changing our reservation to 2 adults (no extra charge for it - so I didn't understand the big deal). Unless you want to take out a 2nd mortgage, bring a cooler with your own drinks for poolside time, as the cost of drinks near the pool is super expensive, including water. We ended up dining off the resort at a local restaurant since the food was also expensive. Granted, it's a Disney resort, but for the price of the room plus taxes, I don't know how you could afford to eat there as well. Read moreGenuine Hotels.com guest review
This hotel is nothing shirt of magical. Me and my Boyfriend went for a family vacation and were nothing short of amazed. From the royal room we stayed in to the pool and excellent service we were beyond happy. We would absolutely recommend this beautiful hotel and certainly come again!Genuine Hotels.com guest review
"Very large hotel"
This is a great hotel if you plan on spending time enjoying the hotel as much as the parks. Because of the lush beautiful landscaping there never seems to be a direct path to the lobby or bus depots. Also because of the size of the hotel the buses were very crowded! The bus wait times were very long! The good parts of the hotel is because it is so sprawling […] that the rooms were very quite at night and in the afternoon. The beds were very comfortable. Read moreGenuine Hotels.com guest review
"Nice place but long walks"
Had a great overall experience. This was my family's second time staying at this resort. The only complaint is it's very spread out. If you want to grab some food, a cocktail or a coffee, you'll be walking 5-10 minutes depending on where your room is on the property. Just a quick tip, the main pool has a water slide and pool-side bar which makes it […] popular and a bit crowded. There is a smaller pool on the Alligator Bayou area which has no slide or bar, but is much more quiet and cozy. There was never more than 10-15 people in the Alligator Bayou pool. Read moreGenuine Expedia guest review
"Great location, staff, and food"
-location was convenient (between MK and HS/Epcot) -shuttles were easy to use/access -comfortable room/beds -very helpful staff -great restaurants with a wide variety of tasty foodsGenuine Expedia guest review
"Great Family Fun"
Loved the easy access to Disney World.Genuine Hotels.com guest review
"Riverside is a nice place to stay"
The room was always clean. Staff was nice. bed was short and kinda uncomfortable . Pool was clean and abundant pool towels. Food was goodGenuine Expedia guest review
"Not recommended for Senior citizen."
Lodges build in a maze of path winding roads with a lot of grown vegetation very difficult to locate making it a very hard exercise coming from the parks late at nite. The roads are poorly lite and the signs for directions poorly located and few No body to help you from your parking space specially hard when it is raining and you have to drag your bags […] to a place you have to guess the right path You only wish you were some place else Read moreGenuine Expedia guest review
We stayed in one of the royalty rooms. It made us feel like prince and princess's. Loved the little lights on the back of the headboard. Wished they lasted a little longer. No complaints. It's Disney! Always an adventure to be had. Just wished we could have stayed longer. Only there for 3 nights.Genuine Expedia guest review
At the hotel one staff member was as nicer then the other anything u ask the we're ready to helpGenuine Expedia guest review
Close to stay. Checked in with another couple. Requested a handicapped room and the handicapped was given to the other couple. Had to move to other room. Was not offered assistance when moved.Genuine Expedia guest review
best Disney Hotel I have Stayed!Genuine Hotels.com guest review
very small rooms, way to expensive, super complicated, crowdedGenuine Expedia guest review
My family and I were very impressed of the overall experience of the resort. From check in to check out, no complaints whatsoever. Lovedd how everything was clean, had bus shuttle stops to the parks and we enjoyed a boat ride from Hollywood studios back to the resort!! I definitely recommend this resort. I will come back again. Definitely worth what […] I paid! Read moreGenuine Hotels.com guest review
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