All hotels in Lake Buena Vista, Florida, United States of America
1 room, 2 adults
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1251 Riverside Dr, Lake Buena Vista, FL, 32830, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.3 / 5Excellent

Score breakdown (from 1,303 reviews)

  • Location
    Great location
  • Pool
    Great pool
  • Amenities
    Great amenities
  • Service
    Fantastic service
  • Food
    Delicious food
  • WiFi
    Bad internet service
5.0 / 5Outstanding
wonderful
Genuine Hotels.com guest review
1 night romance trip Sep 15, 2015
Bret
US
1.0 / 5Poor
"For The First Time - Bad Service"
Have stayed in other Walt Disney properties and have always been treated like a valued customer, but this time not a magical experience, from poor plumbing maintenance, old worn out beds, cold old food being served, major parking lot re-pavement work and then to top it off, our airport bus left without us as we stood and watched, which cost us over $60 to use a taxi, not even a sorry or any help from the hotel. The taxi driver told us that it happens all the time from this resort.
Genuine Expedia guest review
Other trip Sep 9, 2015
Larkiy
US
4.0 / 5Excellent
"Would stay here again"
Mother and adult daughter visit. Room was large enough with shower/toilet separate to double vanity, which was useful for two people getting ready. Didn't like the curtain that separated the vanity area from the rest of the room - but that's just a preference. A bit of a distance from the bus stop, so we drove to the main car park to catch the buses to the various worlds. Could be inconvenient for those without a car - especially when raining, and it does rain! Didn't try the restaurant, but the food hall was adequate - not a lot of healthy options. Room had table and 2 chairs, bar fridge, coffee/tea, and safe (hidden by bathroom curtain). Nothing at Disney is cheap, but I would stay here again. Daughter would prefer another option.
Genuine Hotels.com guest review
4 night family trip Aug 25, 2015
KATHLEEN
US
4.0 / 5Excellent
"Very pretty resort with just a sprinkle of so-so"
Great stay! Enjoyed Riverside much more than French Quarter. We do plan on staying again. Three downsides I care to mention, if you miss housekeeping because you're still in the room, tough luck, this hotel is massive they aren't coming back until tomorrow, they came super early for us each day so we didn't get our room cleaned the entire time we were there (even after we requested). The pools were great, a little annoying that there's 3 different pools but the pool towels are only available at the main pool, which isn't a short walk. Lastly, the food being served at the dining hall is bland, not much variety for more health conscience (pizza, sandwiches, hot dogs, spaghetti, etc). There's nothing different to shake it up a little (chicken teriyaki? Ok maybe I'm asking too much) so by day 2 of eating the same camp food we were tapped out and for such a huge resort only one person was making salads, would be nice if they could dedicate more staff to help move things along. Don't let the so-so desuade you, the resort is clean and kept immaculate. It's big and you do have to do some walking but it's perfect to work off that hamburger you just ate for the 4th time ;-)
Genuine Hotels.com guest review
3 night family trip Aug 5, 2015
Joanna
US
4.0 / 5Excellent
"Beautiful landscape and themes"
The hotel was beautiful and the theme of New Orleans plantation was carried throughout. We fell in love with the place and felt at home during our stay. The food at the Boatwright restaurant was amazing. The food court was only okay. The service from reception was great. The beds were a little uncomfortable and the water pressure in the showers was bad. The service from housekeeping, cashiers, and food servers was lacking much of the Disney Magic. They looked like they did not want to work there. Not the typical Disney standards. But the was the same at the parks too. What happen to the cheerful employees? Nonetheless I would come back here. Its gorgeous.
Genuine Expedia guest review
Other trip Sep 1, 2015
Soccer Mom
US
4.0 / 5Excellent
We had a great time. The room was full of Disney characters and a child would have enjoyed it I am sure.
Genuine Expedia guest review
Other trip Aug 27, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel, close to parks, good bus service."
We stayed in Magnolia Terrace which was a great location. There was a bus stop to the parks close by, and it was also a short walk to the a small pool and also the main pool. Not a far walk to the lobby as well.
Genuine Expedia guest review
Other trip Aug 25, 2015
Michelle
US
5.0 / 5Outstanding
Our family of 5 stayed comfortably in this resort. We did have to request extra towels but they are very quick with delivery.
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
Jessica
US
5.0 / 5Outstanding
"Nice trip"
I enjoyed my stay. The room was a little cold at night but house keeping provide a blanket. I love there was a refrigerator in the room and a microwave available late at night. I was happy they had entertainment and games at the hotel. I like that they provided transportation to the parks. i really enjoyed my stay.
Genuine Expedia guest review
Other trip Aug 23, 2015
A Traveler
US
5.0 / 5Outstanding
The hotel was great. Only problem was hotels.com couldn't give me correct reservation number and hotel couldn't find it either. Had to pay for a night till they finally found Disney reservation under hotel.com
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
Michael
US
5.0 / 5Outstanding
"Best hotel for family with kids."
Best ever. My family enjoyed our stay at the riverside hotel. my kids love their beds, and the pool in the back which they do enjoy after a long day of fun at the the waltdisney world. Will book again.
Genuine Hotels.com guest review
1 night family trip Aug 14, 2015
Johnny
US
5.0 / 5Outstanding
"Disney experience without the $$$$"
Great hotel!! Fun & friendly!
Genuine Hotels.com guest review
3 night family trip Aug 14, 2015
Christopher M
US
3.0 / 5Good
"Not worth the money"
The cleaning lady was lazy and did not clean our room properly. Very disappointing (especially for being Disney). Even Motel 6 would have cleaned the rooms better.
Genuine Hotels.com guest review
3 night family trip Aug 14, 2015
Jesus
US
5.0 / 5Outstanding
"Would go again, and again, and again...."
Beautiful rooms and grounds. Very quiet and serene. Loved the ferry service to Disney Springs.
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
James
US
5.0 / 5Outstanding
"Awesome Hotel, Beautiful Property!!"
Beautiful Place. What can I say....it's Disney!!! Kids loved it. The rooms were very confortable and the decoration was awesome!!
Genuine Hotels.com guest review
1 night family trip Aug 15, 2015
Walter
US
5.0 / 5Outstanding
"family fun"
awesome, will be staying here on our next visit to Disney
Genuine Hotels.com guest review
4 night family trip Aug 1, 2015
vernell
US
5.0 / 5Outstanding
"Nice moderate Disney resort"
Pool is great, so is the food court. Yee Ha Bob is the best free entertainment in all of Disney!! Room is small for 5 people. One person must be pretty small for the extra bed. We ended up using a blowup bed instead.
Genuine Expedia guest review
Other trip Aug 15, 2015
Ant
US
4.0 / 5Excellent
Like the transportation to and from parks, really nice people at the front desk, no problems at all
Genuine Expedia guest review
Other trip Aug 15, 2015
Gabby
US
5.0 / 5Outstanding
"Disney Trip"
Staff was very friendly, food court options were great and delicious! Pool and kids activities were fantastic!
Genuine Hotels.com guest review
1 night family trip Aug 9, 2015
Nicole
US
4.0 / 5Excellent
"Convenient place for Disney world"
The staffs are very nice Room is clean however small.
Genuine Expedia guest review
Other trip Aug 12, 2015
A Traveler
US
4.0 / 5Excellent
"Port O. Riverside--Great except for Food Court"
Port O. Riverside is nicely maintained & landscaped. The hotel kindly upgraded us upon arrival to a room adjacent to a "subsidiary" pool but near the Lodge and main pool. Being next to the subsidiary pool is ideal because it was easy to find on the campus, the subsidiary pool has a laundry in the pool house so you can swim while you wash & dry your clothes, the location is close to the main Lodge/restaurants, and the location is close to the Disney bus stop. The "food court" was very chaotic, loud, and not cleaned up as frequently as needed. The poor food court staff looked harried and exhausted. Also, the food court fountain drink machines were frequently not working as planned. The main restaurant, Boatwright's Dining Hall, had surprisingly good food--reservations required. The hotel shop sells just about every souvenir sold in the Disney Parks--so there's no need to lug around souvenirs while you are doing the rides and so on. Do use the "Concierge" service in the lobby to obtain "Fast "Passes" to rides, to adjust your dining reservations, and to print up boarding passes. The hotel does not have a computer for guests to access, surprisingly, but the concierge staff can make reservations more quickly than the guests can on-line anyway. It was great being able to take the shuttle instead of driving to the Disney parks.
Genuine Hotels.com guest review
4 night family trip Aug 5, 2015
Noelle
US
5.0 / 5Outstanding
"Very Nice experience"
The hotel was enough to Disney parks, but not right on top of them. The grounds were beautiful and lush. Walking around them was quite enjoyable and you didn't fee like you were in a crowded resort area.
Genuine Expedia guest review
Other trip Aug 11, 2015
Justine
US
4.0 / 5Excellent
"Nice resort to experience WDW Parks"
We stayed 4 nights to go to Disney Parks. The resort is very nice, room was spacious and clean. Transportation to parks and Downtown Disney very convenient. The only bed point was the restaurant for breakfast and lunch, which was fast-food-like. Food was not good and very pricy. However, this is very common in WDW. Overall a good experience.
Genuine Hotels.com guest review
4 night romance trip Jul 29, 2015
Francesco
US
5.0 / 5Outstanding
"Fabulous first time at a Disney Resort"
Really nice room with great housekeeping service, very well stocked and did not need to ask for anything. Nice and quiet, could not hear neighbors. Great shower and comfortable beds. Nice big television with Directv. Good restaurant, reasonable prices and selection. Good shuttle service.
Genuine Expedia guest review
Other trip Aug 4, 2015
Jennifer
US
5.0 / 5Outstanding
"Great accommodations!"
We had a wonderful time at Port Orleans. I loved the grounds and would stay there again. We appreciated the hospitality of the staff and the little details that Disney put's into everything. Having warm towels to sit on while watching an outdoor Disney movie was just one of them.
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay when at WDW"
Room was clean and larger than other resort we have stayed in. We were in alligator bayou so it was a long walk to main lobby. Bed was not the greats but was so tired for parks that it worked. We will stay there again.
Genuine Expedia guest review
Other trip Aug 3, 2015
julie
US
4.0 / 5Excellent
"Small Room but Magical Service"
We booked this room for five (three adults and two older teens). It turned out to be way too small for our party. There was not adequate room for sitting, nor was there any closet space for suitcases, etc. We asked the front desk if there was a larger room available. They replied that they were all about the same size. They did, however, check with another of their resorts and found us a suite at thecArt of Animation Resort. It was much more spacious and met our needs very well. Kudos to Disney for making our trip Magical!
Genuine Hotels.com guest review
7 night family trip Jul 24, 2015
Neale
US
5.0 / 5Outstanding
"Family vacation"
We stayed 9 nights and had a great room. The first night our room keys and refrigerator didn't work but were fixed the next day. I was disappointed in the way a special BBQ for July 4th was presented as though it was a perk for staying at hotel but it was not free and was actually quite expensive.
Genuine Hotels.com guest review
9 night family trip Jun 27, 2015
Steven
US
4.0 / 5Excellent
"7 day family vacation"
Changed room after 1st night. AC not working properly. The second room was ok. The room needed an overall cleaning. Old spills on front of furniture, corners needed to be swept, and it needed a good dusting. Aside from that the hotel grounds and staff were wonderful. We would visit again but bring cleaning supplies.
Genuine Expedia guest review
Other trip Aug 1, 2015
Donna
US
4.0 / 5Excellent
The grounds of the hotel are beautiful and the kids loved the waterslide at the pool.
Genuine Hotels.com guest review
2 night family trip Jul 25, 2015
A Traveler
US
3.0 / 5Good
"Unclean"
The resort was just ok. We won't ever stay there again. We aren't big complainers but we had to complain about the cleanleeness of our room. When we first arrived we noted that there was hair in the shower and on the back of the toilet, not to mention dried urine on the back of the toilet. Gross! There was so much dirt and dust on the tissue box that you wonder if it had ever been cleaned. There was also dirt and a plastic wrapper in the corner of the vanity area. We complained and they said they would take care of it but they didn't. We complained again the next day and they said they would take care of it but they didn't. We even gave them a list of things that was wrong. So instead of fixing it, they gave us a refund for half of our night's stay and some special fast passes. Oh well. Other than that, it was a far walk to get to the buses and the lobby.
Genuine Hotels.com guest review
3 night family trip Jul 15, 2015
MICHAEL
US
4.0 / 5Excellent
"Great Hotel. Food choices not so good."
The hotel was very nice. Nice pools. Wish the food choices were better. The quality of the food was not very good.
Genuine Hotels.com guest review
3 night family trip Jul 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Terrific hotel/resort"
Staff and service was terrific. Plenty of transportation to and from downtown Disney and parks. Everything and everyone made our vacation is a great experience.
Genuine Expedia guest review
Other trip Jul 25, 2015
Jason
US
3.0 / 5Good
"Lodge"
I didn't realize this hotel is consists of a lot of lodges and not a regular high rise hotel. Although the lodges are located in a beautiful natural landscaped property, i didn't like that we need to hike to get to the main building, bus stops and a cafeteria especially when you are with small children. If you stay there for long, it might be a good place to spend time but we were always rushing to go to parks and downtown. The water tax takes to downtown. The room was nothing special but quite spacious. The cafeteria on site has variety if food selections and was convenient for a quick bite, I had a problem to link my park tickets with my magic band and staff didn't know what to do. Had to go though 3 person and extra 2hours to solve it. They were not friendly at all which I expected from Disney. I guess they were too busy with many guests.
Genuine Expedia guest review
Other trip Jul 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent resort"
My family and I had such a wonderful time here. Friendly staff and great customer service!
Genuine Expedia guest review
Other trip Jul 24, 2015
jaime
US
5.0 / 5Outstanding
"Best Resort!, will come back for my 7th visit"
Boarded the bus only to realize left the camera and house and car keys at the hotel. Thanks to Mr. Valentine (bell service guy at the Disney resort), did all he could and got my lost items. Thumbs up to the resort, who made special arrangements with no cost to make sure I reached on time at the airport. Staying at Disney's does come with a lot of perks for sure smile emoticon
Genuine Hotels.com guest review
5 night family trip Jul 15, 2015
A Traveler
US
3.0 / 5Good
"Room not clean and far walk to buses."
The resort was just ok. We won't ever stay there again. We aren't big complainers but we had to complain about the cleanleeness of our room. When we first arrived we noted that there was hair in the shower and on the back of the toilet, not to mention dried urine on the back of the toilet. Gross! There was so much dirt and dust on the tissue box that you wonder if it had ever been cleaned. There was also dirt and a plastic wrapper in the corner of the vanity area. We complained and they said they would take care of it but they didn't. We complained again the next day and they said they would take care of it but they didn't. We even gave them a list of things that was wrong. So instead of fixing it, they gave us a refund for half of our night's stay and some special fast passes. Oh well. Other than that, it was a far walk to get to the buses and the lobby.
Genuine Hotels.com guest review
3 night family trip Jul 15, 2015
MICHAEL
US
5.0 / 5Outstanding
"Great stay and love the theme"
We have always stayed at the "budget" Disney hotels and this was our first time staying at a moderate location on Disney grounds. Very nice hotel! The theme is amazing and of course the staff was great. The grounds are perfectly maintained and there is plenty to do at the hotel if you don't want to go to the parks. Great food choices and the prices are not that bad. This is a more mature themed hotel so you are not going to see a whole lot of cartoon based items. But if you want a nice themed hotel and a fun time stay here.
Genuine Hotels.com guest review
2 night family trip Jul 17, 2015
Ivey
US
3.0 / 5Good
"Our room was to far away from functioning faciliti"
We where told no bell hop was available to take our bags to room and had to trek forever to locate our room. Poor directions and assistance. Room was ok. No soda machine in our room complex. So had to go on a trek yet again to locate. Inconvenience due to lack of help. Hotel room was comfortable. Refrigerator in room worked poorly. Wouldn't choose this hotel again.
Genuine Expedia guest review
Other trip Jul 19, 2015
A Traveler
US
3.0 / 5Good
Room dirty. Carpet not vacuumed, dust on all furniture, sinks not cleaned and hair in bathroom.
Genuine Expedia guest review
Other trip Jul 19, 2015
A Traveler
US
4.0 / 5Excellent
Wonderful location, great pool with loads of activities!! Guest services were very friendly & helpful. Great place to stay. The rooms are spacious & comfortable. The design is neat and private.
Genuine Expedia guest review
Other trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Good hotel..."
I recommend it, easy access to the parks... Good food and pool.
Genuine Expedia guest review
Other trip Jul 17, 2015
A Traveler
US
4.0 / 5Excellent
"Enjoyable stay."
The staff was very friendly and helpful. The rooms were clean and comfortable. Bathroom was very spacious. The scenery around the resort is beautiful! I also loved how peaceful it was around our room. I'd stay again!
Genuine Expedia guest review
Other trip Jul 16, 2015
Johnna
US
3.0 / 5Good
"Food"
Eggs appeared to not be real but maybe powdered. They had a high sulfur smell and were not edible. Tried some other meals and it is all over priced and low to poor quality.
Genuine Expedia guest review
Other trip Jul 16, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful property!!!"
The staff was wonderful and the landscape of the entire property is beautiful. Plenty of fun things to do! I can't wait to go back in the future.
Genuine Expedia guest review
Other trip Jul 14, 2015
Kate
US
4.0 / 5Excellent
"Nice hotel with a great community pool"
The community pool and bar were fantastic. The food at the food court was OK but the closing hours need to be adjusted to at least Midnight instead of 11:00 pm
Genuine Expedia guest review
Other trip Jul 12, 2015
Elton
US
3.0 / 5Good
"Not what I thought it would be"
After going to Disney World for 10 years, we finally decided to "go for it" and splurge and stay on site. The perks of not paying for parking when visiting the parks and taking advantage of a few extra Magic Hours were nice. However, I didn't realize it would be so far from where we parked our car to the hotel room. It was also disappointing that we didn't have a microwave in our very small and cramped room. I had read online somewhere that the rooms had been "updated recently"; if so, they need a bit more work. For the price we paid (double what we would have paid staying at our usual "suite" hotel off site), I'm not sure if we'll go this route again. I'd rather stay in a 2-room suite with breakfast included off site -- and pay for parking when I arrive at the parks. Overall, this just wasn't the Disney experience I thought it would be. We are HUGE Disney fans, so it breaks my heart to write something even a little negative...
Genuine Hotels.com guest review
10 night family trip Jun 26, 2015
Kristina
US
5.0 / 5Outstanding
We stayed for 3 nights. The property was beautiful. The room had disney decorations and was very charming. The only thing we wished we had and wasn't there was a microwave. Kids enjoyed the pool areas very much. Overall wonderful experience.
Genuine Hotels.com guest review
3 night family trip Jul 6, 2015
A Traveler
US
5.0 / 5Outstanding
Pleasant family vacation. Stayed here once before and expectations were met. Beds were comfortable and room was clean. Neighbors were not easily heard except from bathroom areas.
Genuine Hotels.com guest review
4 night family trip Jul 2, 2015
Michelle
US
2.0 / 5Fair
"It was good"
Hotel is nice really nice employees but food Not so much nothing but junk fast food not that many varieties
Genuine Expedia guest review
Other trip Jul 8, 2015
A Traveler
US
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