"Great service recovery"
This hotel property is beautiful and well maintained. There is quite a bit of construction currently underway which can be a bit distracting when at the pool but it didn't spoil our stay. The location is great. The staff is abundant and available to address your needs. We had been at the Magic Kingdom on the Sunday before President's Day and the crowds […] were obnoxious. I am not sure how anyone could enjoy Disney World with the overcrowding we experienced. When we arrived back at the Grand Floridian, the staff asked how our day was and when we shared that it was less than optimal, they were awesome. One random note is that the staff in the main floor dining room that serve breakfast could use a makeover in their "costumes." They look very dumpy and the clothing is not very flattering. The lobby of this hotel is beautiful. The flowers on the grounds were also amazing. Read moreGenuine Hotels.com guest review
"Grand Floridian is Grand"
My mother had an unexpected health event in the Cafe restaurant of the Grand Floridan during breakfast. I can not express how wonderful all of the hotel staff were. From the manger who took the information prior to ambulance arrival to the security guard who provided my cousin and I a cab voucher to the hospital and back. They all were so kind, caring […] and efficient. I would love to give them all a big hug. On a brighter side, check in was a breeze, the grounds were lovely. Even though there was renovation in the pool area, there was no noise interfence that was problematic. No doubt because we were at the Magic Kingdom, having a wonderful time. Read moreGenuine Expedia guest review
"Bed to be improved."
overall of this hotel is good. But the bed is not that great, every time I get on and off the bed, the noise waked up my child.Genuine Expedia guest review
It was great! I absolutely loved it. The service was great and it was the best hotel experience i have had.Genuine Expedia guest review
Best Hotel to stay when visiting Walt Disney World, Orlando.Genuine Hotels.com guest review
"great hotel for a family"
Great hotel with great staff and very kid friendlyGenuine Expedia guest review
"Excellent service and accommodation"
We were upgraded to a spectacular suite, which made our stay memorable and an outstanding experience. This was despite ongoing construction at the hotel resport/spa (inner courtyard swimming pool and nearby new building construction). The level of service was superb as well and the hotel provides a number of local restaurants to choose from. A friendly […] and high quality club service that ranges from morning continental breakfast to evening cordials and desert made for a nice amenity. The hotel is also conveniently located to nearby DisneyWorld attractions. Read moreGenuine Hotels.com guest review
"Spend Less money on another Deluxe Hotel"
I DO NOT Waste my time writing reviews, but after my "experience" last week I had to and only hope someone from Disney reads and reacts to this. I splurged and spent the extra money on the Grand Floridian because I've always hoped I could stay there...This time I did and was just NOT Happy. Main pool was closed, Spa Closed, Bus Stop closed and relocated […] for 2 days, It's also a contruction site because they're building villas there. Signs all say refurbished for future use...What about this time for me? My MAIN issue was the lack of cleaning and "Customer follow thru" they had. The phone in the room did not work for 2 days (had to call for reservations and the valet from my cell) and then the bathroom. I spoke with the front desk about the phone and the Sprinker Head in the bathroom on our 3rd night of a 7 night stay. The Sprinkler head was disgusting and covered in mold (I have the pictures to prove it) I was told housekeeping would take care of it immediatly...Guess that means on our immediate departure. I would have kept complaining but got the flu and was sick on my last 2 days. For the xxx Thousands it costs to stay in a resort like this I was just let down I guess.. Read moreGenuine Expedia guest review
"Everything up to Disney perfection."
Greeted right away in Disney style. Check in with Penny was a dream. She went out of her way to find us a room that was satifactory in location. The room was beautiful. Getting to the monorail was easy. We would recommend it to anyone.Genuine Hotels.com guest review
"Can't beat location"
Common areas and grounds are beautiful. Best part of hotel is transportation to Magic Kingdom: monorail to Magic Kingdom and boat home and that's what you are paying for. The rooms are nice but of course not what you imagine for the $. This was our second stay at this hotel and our 7th trip to WDW. We have stayed at several other WDW hotels and this […] is our favorite because of the grounds and location as long as the rate works. Read moreGenuine Expedia guest review
"Very nice- expensive but worth it"
We stayed in a ground floor room with a view of the castle. At first we were disappointed with the view of the castle from the ground floor and then properly realized that the hotel was not very high anyway. First time there, not what we expected but still wonderful. The Christmas decor was gorgeous. Disney service was great. I'd go back.Genuine Expedia guest review
"Good rooms, skip the restaurant"
The rooms and general ambiance were great, but the service in the restaurant was poor. We waited an hour for breakfast (when we'd have preferred to be at the Magic Kingdom).Genuine Expedia guest review
"Very nice location, expected Disney quality"
Room was clean, location and monorail access very convenient. A little pricey, but an experience worth the cost. Magical Express was the way to go...just check the bags and see them in your room. Staff always helpful and kind. Very nicely decorated for Christmas in lobby. Lots of extra touches such as chocolates and turn-down service. Would stay ag […] ain. Read moreGenuine Hotels.com guest review
"Great staff, very clean"
Very courteous hotel staff and they keep all the facilities clean in spite of the large number of clientele. Only slight knock is the restaurants are just ok.Genuine Expedia guest review
The hotel and grounds are beautiful and perfectly maintained. We were impressed by the attentiveness of the staff and quality of service in the restaurants and shops.Genuine Hotels.com guest review
Stay at the Grand Floridian anytime we go to Disney World. Beautifully maintained; friendly staff members. Right on Monorail which made travel to the theme parks easy. This trip was at Christmas and the hotel was absolutely gorgeous. Large number of non-guests stopped at the hotel just to see the decorations.Genuine Expedia guest review
We enjoyed every minute of our stay.Genuine Hotels.com guest review
"Great hotel for easy access to Magic Kingdom."
The Grand Floridian is a fabulous hotel. Aside from the beautiful architecture, it is the most convenient hotel to the Magic Kingdom. The staff are very friendly, but I would say this is likely the case for all the Disney hotels....that's just the Disney way.Genuine Expedia guest review
""Dreams come true""
This Hotel is the essence of Disney Magic!!! The atmosphere is wonderful,specially at the christmas time, in this very elegant Victorian hotel!Genuine Expedia guest review
Disney knows Customer Service. Every staff (cast) member goes out of their way to meet any need you may have. For us that included the bell hop who brought our bags calling the restaurants to help us get a reservation for dinner. My one warning would be to make dining reservations ahead of time.Genuine Expedia guest review
Rooms and food are average, but the location and service is great. Pool was wonderful for young kids.Genuine Hotels.com guest review
"A fabulous little getaway!"
The hotel was all we could ask for and we thourghly enjoyed our stay, wishing we had planned a longer one. The food, service, staff and the room, etc were wonderful. Would absolutely recommend it to everyone.Genuine Expedia guest review
"Fabulous Hotel for Couples"
Wonderful place for couples with no children. VERY quiet room, relaxing deck to come home to after a busy day. Loved the view of the lake and the convenience of the monorail and boats! VERY fun!Genuine Expedia guest review
"Not enough room at restaurants..."
What disappointed me was for the price we spent in this hotel their was not enough room in the hotel restaurants. We always had to wait for a table at least 30 mins or more for breakfast. And forget dinner, because we were only able to make reservations for Saturday at 5:15. Who eats dinner at 5:15! We tried to make reservations elsewhere for Sunday […] and also had trouble getting in at a normal dinner hour. Had to eat real early or real late:( The excuse given was that they have hotel guests and non hotel guests eating here so it's busy and full. I would recommend they give priority to hotel guests! Read moreGenuine Expedia guest review
Terrible. Extremely far from front of hotel to room. Very small old room. poor lightning. Very expensive. Never again will we stay at a Disney hotel!Genuine Hotels.com guest review
"Grand Floridian review"
I expected much better quality and service for the money charged and spent at this "upscale hotel." We had minor issues that were readily and easily corrected. However we requested a King bed when we booked this trip. We were put in a room with an adjoining room. After two days of our stay a family with three yound children were put in the adjoining […] room next to my wife and I. They screamed and yelled for over an hour with the TV blasting. It took three calls to the front desk to get any quiet. The baby then woke up at 3 AM and screamed for an hour waking us up. We were at the front desk at 6:30 AM and asked for a new room. We were accomadated but not before another 2 hours of screaming coming from the room next door. Management did not understand that we believe disney should go above and beyond in one of their most expensive hotels and see that an older couple with no children is in one adjoining room and not place a family with young children next door in the adjoining room. This is at a time when the capacity of the hotel was about 50% Read moreGenuine Expedia guest review
LOVED IT!!! Best Disney hotel. From the wallpaper to the bedding to marble floors, you can find mickey everywhere. Great character meals in the hotel too. Being on the monorail is a huge advantage with small children. pool was nice and it is being expanded to have a kids play area.Genuine Expedia guest review
"Great hotel for everyone"
This is by far one of the best hotels I have ever stayed at. Beautiful place, very friendly staff and best food at the hotel restaurants. My family and I had the best time and we will definitely go back.Genuine Expedia guest review
Absolutely beautiful hotel. My wife & I were celebrating our 10th anniversary. The hotel made our stay at every opportunity.Genuine Expedia guest review
4th trip to Disney, 3rd time to the Grand Floridian. Perfect place to stay in Disney. Rooms are comfortable and quiet. Monorail on the second level or boat dock to Magic Kingdom. The restaurants are better than just good, Grand Floridian Cafe a good choice. Pool is amazing. A bit pricey but I wouldn't stay anywhere else in Disneyworld.Genuine Expedia guest review
"Great Hotel for getting around Disney"
The hotel is very beautiful on the exterior. The rooms are small and the bathroom (for a standard room) is very small but clean. The 2 restaurants we dined at (Narcoosie's and Citrico) were excellent. The food was fresh and inventive and the wine list was extensive and had some great vintage wines. The hotel could use a place like Starbucks or similar […] with quick take-out breakfast and convenience items. Read moreGenuine Expedia guest review
expensive character breakfast . cafe had nice breakfast. dinner was fine dining. pool was plain. monorail was convenientGenuine Expedia guest review
hotel was beautiful, the meals were expensve but overall excellentGenuine Hotels.com guest review
It was my second very good experience at Grand Floridian. My first was five years ago and hope to come back.Genuine Hotels.com guest review
"Never Again!!! Definitely not worth the money."
Inconveniences: 1) Once magical express bus drops you off at the hotel, transportation off property, except monorail/buses into some of the parks, is on you. No additional vans to/from the airport. A cab ride can cost $75 o/w! 2) Business center leaves much to be desired. Isn't opened 24/7. 3) A late check out request has to be approved by housekeeping! 4) […] Empty refrigerators in the rooms, not even complementary bottles of water. 5) Reservations to restaurants are difficult to come by. Only Gasparilla's is opened round the clock. The atmosphere like McDonald's w/arcade games. Outrageous prices too! For luxury hotels...the Plaza in NYC or Villa D'Este on Lake Como. This doesn't come close. 6) If Idea to stay here for magic hours at parks, monorail schedule doesn't coincide/closes earlier. Again, no other courtesy transportation to get back. 7) Front desk telephone number is not available to the public. You go through a central Disney call center. They won't give you the front desk number for you to ask specific questions or to leave to family members back home for emergency situations. Annoying to jump through hoops before getting info you need. 8) Guests aren't catered to. Hotel not able to have a rental car waiting for you. You have to go get it and bring it back yourself. You have to schedule with the rental company to come and pick you up to go get the car/drop you off when you turn it in. Alamo only 2 miles away! Read moreGenuine Expedia guest review
The hotel was elegant, the staff friendly and exceptionally helpful. The two pools, kid activities and on site food made for a great stay and the location can't be beat.worth every penny.Genuine Expedia guest review
"Grand in every way."
Beautiful grand hotel. The property is breathtaking and the service is one of the best I have experienced. There are a couple of excellent restaurants and a cafeteria open 24 hrs. It has monorail and boat service to Disney and Epcot. It is a great place for a family vacation in Orlando.Genuine Expedia guest review
The hotel was relaxing and comfortable. Staff was very friendly and available to help with any or all of your needs. I would stay again in a heartbeatGenuine Expedia guest review
The grounds and lobby are beautiful. We were a little disappointed with the room. Nothing very special for the amount of money you pay. The cafe food was not good, we had to send back the food two times before we got our money back.Genuine Hotels.com guest review
"Beautiful spa hotel"
Beautiful hotel, great location for Magic Kingdom, the staff were exceptional and loved the club rooms. Used to love the Beach Club but this is our new favorite.Genuine Expedia guest review
The hotel beautiful and the staff was excellent We stayed in club level, which was nice but for the price thwy shoukd offer a kittle more food chiicws such as eggs in the morning and maybe prepared finger sandwiches or salad. I am used to Ritz Carlton club and they do an excellent job with variety.Genuine Hotels.com guest review
"Good stay for families visiting Disney parks"
Very nice hotel, great location and welcoming staff. Rooms could be bigger and difficult to book for dinner.Genuine Expedia guest review
I've stayed at and visited other Disney resorts. The Floridian is in my opinion the most pleasant and upscale. It's classic design and layout creates the feeling of stepping back to a simpler time. The rooms and decor are a little long in the tooth yet very comfortable. The staff is typical Disney pleasant and helpful. My only disappointment was the […] hotel's casual food offerings. They were average at best and pretty much completely lacking in any healthy fare. Read moreGenuine Expedia guest review
"Grand Floridian Hotel review"
I did not like the style of the room or the hotel building. I think the cost was not worth what I received in comfort and style. Staff that I spoke to was vtery responsive and helpful when needed. Stephen at the front desk was very pleasant and helpful when I checked in and the staff manning the Airline check in desk were very helpful. I also liked […] that the Grand Floridian was across the lake from the Magic Kingdom park. Accessible by both the monorail and boat, The boat was very helpful on Tuesday when the park was open late and a large crowd had gathered for the fireworks and nightly parade. Read moreGenuine Expedia guest review
beautiful hotel and wonderful customer service...everyone was very helpfulGenuine Expedia guest review
We were upgraded to a room in the concierge building, which was a nice surprise. The room was very spacious and comfortable, especially the beds. There was plenty of room for our family of four. The concierge building has its own lobby area with food and drinks set out periodically throughout the day. Our girls loved the evening dessert buffet. Everything […] at thus property was very clean and well maintained, and we would definitely stay here again when visiting Disney World. Read moreGenuine Expedia guest review
The Grand Floridian itself is beautiful but the rooms are nothing special. You are paying for location. For the price, there are much more luxurious rooms available in Orlando. We left feeling that we had paid 5-star price for 3.5 star quality.Genuine Expedia guest review
"King and Queen for a day"
We arrived early expecting to store our bags and then join our grandchildren in going to the Magic Kingdom. When we arrived at the gate we were promptly given a pass, we then parked under the veranda and went into the lottery where the conceirge immediately asked us if she could help us and gave us a room, escorted us to it and made sure everything […] was first class. Things just went up from their. Read moreGenuine Hotels.com guest review
amazing service... everybody goes out of their way to accomodate and help, always with a smile too...Genuine Expedia guest review
Superb location and atmosphere of victroriam styleGenuine Expedia guest review
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