All hotels in Lake Buena Vista, Florida, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here4401 Grand Floridian Way, Lake Buena Vista, FL, 32830, United States of America, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 330 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.8
5.0 / 5Outstanding
"You get what you pay for!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really beautiful hotel and grounds. Friendly and inviting staff. Transportation hub to all Disney properties. Expensive but will be going back again.
Genuine Expedia guest review
Other trip Jun 9, 2014
A Traveler
US
5.0 / 5Outstanding
"The Best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The ONLY place to stay while at Disney
Genuine Hotels.com guest review
3 night trip Jun 1, 2014
connie
US
5.0 / 5Outstanding
"Outstanding Hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Expensive but I think that this hotel was best hotel in Disney area. I strongly recommend this hotel in particular if you are considering to enjoy Magic Kingdom.
Genuine Expedia guest review
Other trip May 29, 2014
sakura
US
5.0 / 5Outstanding
"In a Class by Itself..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What a great experience...best Disney visit yet...Hotel was super... great view... great location and super clean. Extremely well-organized...
Genuine Expedia guest review
Other trip May 27, 2014
Dick
US
5.0 / 5Outstanding
"One of the best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
If you stay at The Grand Floridian stay in building Sugar Loaf. It is great for adults and children. There are snacks, food, drinks almost 24/7. There were 3 children with us and this fulfilled those sporadic "hunger pains," The staff was most attentive to our needs. The building only has access with the Disney band. The cliental seem to be well behaved and not the usual out-of-control Disney visitors. Theropod was right off of the snack area, but very quiet.
Genuine Expedia guest review
Other trip May 21, 2014
Vickie
US
4.0 / 5Excellent
"Terrific"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
On arrival there was a problem offering the exact room as booked ( room with only one bed in it ) but we're thrilled to be upgraded to a beautiful room with a balcony overlooking the Magic Kingdom and just the one very comfortable queen bed - terrific. So comfortable we're we that all of our meals are taken in the room ( excellent room service ) except for afternoon tea in the Grand View Tea Room - a delight ! The hotel is quite expensive but both my partner and I thought it great value for the money. We could still park on the checkout day while we visited the park and the boat services a charming touch. All in all a magical experience.
Genuine Hotels.com guest review
1 night family trip May 10, 2014
Terence Parsons
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Restaurants are overpriced
Genuine Hotels.com guest review
3 night family trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Surpassed my expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
After a 4 hour flight, we were forced to sit in the "Magical Express Bus" at the airport for 55 minutes before our 45 minute trip to the hotel...which was anything but magical ... we thought the bus staff that met us were all non-english speaking but it turned out they were just rude. When we arrived at GF a conceirge staff greeted us at the bus by our name and announced that we were chosen as "family of the day". Our room was upgraded and the entire staff was friendly. Rooms were immaculate and spacious. It was just what we needed and GF surpassed our expectations. We're already planning to return.
Genuine Hotels.com guest review
2 night family trip Apr 14, 2014
bill
US
2.0 / 5Fair
"Expectation too high"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Never having been to Disney World & wanting to experience the "MAGIC" of that plus what seemed to be the most awesome hotel, I did not hesitate to have my first visit to begin at the Grand Floridian regardless of the cost. All procedures were handled very professional. Got to the room and it was very nice. Problem was the balcony door would not open and both stoppers in the bathroom sinks would not hold water. Reported this to the front desk before going to dinner at the Café. Was told it would be taken care of immediately. It never was taken care of which disappointed me greatly. I suppose my expectation for a room that was almost $1000 for two nights was too high.
Genuine Expedia guest review
Other trip Apr 15, 2014
Sherry
US
5.0 / 5Outstanding
"Beautiful hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent hotel, beautiful grounds and wonderful food. Stayed six days to take my 5 year old granddaughter to Disney. Had view of lagoon and Magic Kingdom from our porch. Watched the fireworks every night and the boat show. The pools provided a much needed break each afternoon. Would definitely visit this hotel again!
Genuine Expedia guest review
Other trip Apr 8, 2014
A Traveler
US
2.0 / 5Fair
"GRAND FLORIDIAN MAGIC KINGDOM"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
WE BOOKED THE FLORIDIAN BECAUSE WE THOUGHT IT WOULD BE SIMILAR TO THE GRAND CALIFORNIAN, VERY DISAPPOINTED. WE ASKED FOR CONCIERGE FLOOR WHICH DOES NOT COMPARE TO CA IT WAS COMPARABLE TO COMFORT INN WITHOUT THE WAFFLE MAKER. THE TABLES WERE NOT CLEARED AN HOUR AFTER I LEFT AND IT WAS CAFETERIA STYLE RATHER THAN THE COMFORT OF A LOUNGE. THE CONCIERGES IN THIS BUILDING WERE SNIDE UNHELPFUL AND RUDE. I WAS APPALLED. TO BE FAIR THE CONCIERGES IN THE MAIN BUILDING WERE WONDERFUL. THE GROUNDS WERE BEAUTIFUL. ACCESS TO THE MONORAIL WAS A PLUS. FRIENDS HAD STAYED THERE AND FOUND THE SAME PROBLEMS. THE INCONSISTENCY WAS DISCONCERTING. ONE DAY AT THE CABANA WE WERE UNABLE TO ORDER FOOD FROM TWO ATTENDANTS THE NEXT DAY WITH ONE ATTENDANT WE WERE ABLE TO ORDER FOOD AND SHE BROUGHT MY GRANDSON TOYS FOR THE POOL ECT. NEVER COULD GET STRAIGHT ANSWERS AS TO IF MAIL SERVICE WAS AVAILABLE LAUNDRY SERVICE ECT UNLESS I WENT TO THE BUILDING WALKED IN AND CHECKED MYSELF. WHEN I WENT TO RESERVE THE POOL CABANA ONE DAY I WAS TOLD BY MY CONCIERGE THAT IT WOULD BE FASTER IF I DID IT MYSELF AND WALKED OVER.
Genuine Expedia guest review
Other trip Apr 7, 2014
A Traveler
US
2.0 / 5Fair
"Amazing hotel w/ uninformed/uninterested concierge"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The check-in was flawless and the facility incredible, but the concierge could not navigate their own system to link my reservation with the Disney resort I was relocating to on the next night, gave me incorrect information about using my magic bands (online registration does NOT activated them), and as a result I stood at the counter with two breakfast meals while the people behind me complained as the cast member informed me that "It's not my problem". Then, I had to spend time fixing issues rather than relaxing. To make the situation worse, the resort concierge never apologized and said that the computer showed the reservations linked and I should just pay for my expenses for the day and save receipts to submit later IF they get the issue resolved. The concierge turned this into a frustrating nightmare!
Genuine Hotels.com guest review
1 night trip Mar 30, 2014
Pete
US
5.0 / 5Outstanding
"Elegant Hotel in Disney World"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Grand Floridian has to be the top of the line hotel in Disney World. Everything was first class: the main lobby was breathtaking, the rooms were large and comfortable and every staff member (cast member, since this is Disney) was friendly and helpful.
Genuine Expedia guest review
Other trip Mar 28, 2014
John & Jane
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Disappointing to have absolutely no amenities in the room (eg mini bar with water, fruit juice, etc). Also hotel refused to guarantee us connecting rooms until I spoke with at least 3 managers. Even then they would only "do the best they could" even after explaining that we were travelling with a 2.5 year old and could not have her separate from us. Even once we arrived we were not given the reserved king size bed. Disappointing for such an expensive hotel.
Genuine Expedia guest review
Other trip Mar 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel in Disney. Closest to magic kingdom!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect weather, perfect hotel. I have stayed here for 18 years and would never go anywhere else! The smell of the lobby is amazing with fresh flowers everywhere! The rooms we stayed in were just redone. The beds are amazing!! The Gasparilla Grill is open 24 hours and is perfect for late night eating after the parks!!
Genuine Expedia guest review
Other trip Mar 18, 2014
melanie
US
5.0 / 5Outstanding
"Great Hotel, Great Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed in a club level room. The room, location, and service were all excellent! If you want to have a luxurious vacation, this is the place to stay. It is only minutes from Magic Kingdom. At club level, you have multiple food options throughout the day and personal concierge. It was a superior vacation and experience at Grand Floridian!!
Genuine Hotels.com guest review
8 night family trip Feb 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel convenient to Disney bus & monorail."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A little disappointed in size of room given the cost, but the staff friendliness and comfort was first class!
Genuine Expedia guest review
Other trip Mar 5, 2014
Becky
US
5.0 / 5Outstanding
"Excellent Hotel for Convience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I were both very pleased with the Grand Floridian Hotel in Disney World! Our room was in a great location of the Hotel with a beautiful view located on the water, saw the floating barge light show and fireworks from our balcony every night! Hotel Staff could not have been more friendly and were very accommodating! It was a very convenient location to most of Disney's Parks! The Monorail stopped right outside the Grand Floridian Hotel on the second floor! We had a great time in Disney with our Son, Daughter-in-Law and Grandson! Grand Floridan Hotel is a very plush Hotel and very pricey but, if you could afford it My wife and I would highly recommend staying here!
Genuine Expedia guest review
Other trip Feb 22, 2014
John
US
5.0 / 5Outstanding
"Grand Floridian is Grand"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel and service was exquisite. I had no interest in going back to Disney after over 15 years since the last time I had been there. Now, I can't wait to go back!
Genuine Expedia guest review
Other trip Feb 21, 2014
Ted
US
2.0 / 5Fair
"Not worth the money, go to Pop Century instead"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
We have stayed with our children in almost all Disney properties in Orlando over the past 15 years, so during a vacation with just my wife and myself, we decided to treat ourselves and spend an evening at the Disney Floridian Hotel, firstly dining at Victoria & Alberts, then spending a night in the hotel. We thought that, due to the price (£470 per night for a room), that we would have a luxurious room with a lot of great facilities.....but when we entered out appointed room, we were very much disappointed. The room was exactly the same as the Pop Century only with different wall paper and an iphone docking station/radio. The bathroom did have an additional sink, but nothing more. We made a complaint and were promptly given a new room (Building 9) overlooking the lagoon, but now we had a large King bed. All other facilities were the same....so no real improvement apart from the bed. What didnt realise that the lagoon transmits sound perfectly, so all through the day and night you could hear, very loudly, the steam train in the Magic Kingdom, with several horn blasts every 10 minutes. Also, the steam boats between the Polynesian hotel gave their horn blasts every 15 minutes. You could even hear Mickey and Minnie (seriously) from the park. The final straw came at 9:00pm, when a private outdoor function (I think a wedding) decided to play music...which at 10:00 was still playing. We left and stayed at Florida Hotel (£120), better luxury, better sleep. Sorry Disney, never again.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Worth Every Penny"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My first experience with a Disney Resort. We traveled with a 3.5 year old. The convenience/perks/benefits of staying at a Disney Resort are many. The GF is only one Monorail stop to The Magic Kingdom. This allowed us to come back to the hotel easily for lunch or a nap. We were able to pre-schedule our Fast Passes. This takes a lot of hassle out of a park visit. Use MyDisneyExperience.com. It is easy and invaluable! Book meal reservations far in advance. The beauty and upkeep of the GF truly makes it feel like a resort. This was a splurge for us, but worth every penny. We didn't need a rental car (free Magical Express to/from the airport), we didn't need to venture far for food, pool, boating, movies, entertainment (the lobby is amazing), and there are at least 3 character dining events you can do in the GF. Plenty for kids to explore (waterslide, arcade, pin trading.) We booked a Standard Club Level room which included a continental breakfast, light snacks around dinner time (we actually used this for dinner several nights), and dessert later in the evening. ALL right in our building lobby! Alcohol, juices, coffee, and soda were included and most were available around the clock. This also included a concierge desk right in our building's lobby. I would recommend not spending extra for a view, but rather on the Club Level upgrade. The GF is so beautiful, you just need to walk a few steps if you want to see the lake, lagoon, or castle.
Genuine Expedia guest review
Other trip Feb 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Honeymoon at the happiest place on earth"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is so beautifully maintained and detailed. The staff are amazing! Everyone was so nice, so enthusiastic, and so courteous, that we didn't want to ever leave.
Genuine Expedia guest review
Other trip Feb 4, 2014
A Traveler
US
4.0 / 5Excellent
"starting to show its age"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
There was no TV channel programs in the room. Had to go on the TV to see what the descriptions were and then they didn't match what was shown. The pictures in the room were all faded and very old. There were not enough drawers to lay out your clothes and had to keep them in our luggage, lived out of our luggage. The toilet bowls are the old round style, not the new modern elongated bowles.
Genuine Expedia guest review
Other trip Jan 28, 2014
maggie
US
5.0 / 5Outstanding
"Fun with the grandkids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Beautiful hotel with staff that made you feel welcomed. Will definitely stay here the next trip to Disney.
Genuine Expedia guest review
Other trip Jan 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great relaxing Hotel with the friendliest staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The front desk knew we were arriving on an early morning flight 7 am and they gave us a room to sleep in free of charge before our rooms were ready the end of the day. We were able to sleep a little and then enjoy the parks. The concierge desk most helpful booking our family fast passes and loading them on our bracelets which I love. The bracelet works as your key, entry to parks, charge card and fast pass ticket all in one.
Genuine Expedia guest review
Other trip Jan 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I've stayed at this hotel many times when I was younger, but had not been back in quite a few years. The Grand Floridian was just as wonderful as I remember. The staff is so polite and attentive. The rooms and terrace views are gorgeous and we even saw the fireworks from our room one of the nights we stayed in with room service. If you are planning to go to the magic kingdom this is the hotel you would want to stay at.
Genuine Expedia guest review
Other trip Jan 21, 2014
Jen
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everyone that works at this hotel is very friendly. It was an enjoyable experience from check-in till check-out. Any questions I had were answered immediately and everyone was willing to help. Rooms were very clean. No complaints about the hotel
Genuine Expedia guest review
Other trip Jan 14, 2014
A Traveler
US
5.0 / 5Outstanding
"The BEST!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
GF never fails to impress, to accommodate, and to make a Disney vacation complete!
Genuine Hotels.com guest review
2 night family trip Jan 2, 2014
James
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The ineptness of the front desk personnel made our stay less exciting in that they should have greeted us with our Annivarsary gifts and having been aware could have said "welcome and Happy Annivarsary" .
Genuine Expedia guest review
Other trip Jan 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Princess approved."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We took our five year old granddaughter to Disney and this was a good choice. Location,service and comfort. Breakfast at the hotel was so much fun for our granddaughter as the characters from Disney were making the rounds for photo ops. Our granddaughter was over the moon.
Genuine Hotels.com guest review
2 night trip Dec 17, 2013
Elizabeth
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great service and spectacular experience. Recomend to anyone looking to go to Disney.
Genuine Expedia guest review
Other trip Dec 16, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Over priced but then what of Disney's isn't
Genuine Hotels.com guest review
2 night trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome!
Genuine Hotels.com guest review
2 night trip Dec 7, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Hotel so convienent location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Spent 4 night there.
Genuine Expedia guest review
Other trip Dec 4, 2013
Kevin
US
3.0 / 5Good
"Really disappointing"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Shower head sprayed water onto floor, bath door warped, veneer lifted. Room decor was dated, cereal & partial container under chair when arrived. Breakfast service & food horrible.
Genuine Expedia guest review
Other trip Dec 3, 2013
m
US
2.0 / 5Fair
"Wedding"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When we made our reservations we asked for early morning check in for the bride so she could get ready at the hotel. The day before we checked in we confirmed everything so we would not have any problems the day of the wedding, and was given the room number. Day of the wedding the room was not ready for us and had to wait 45 minutes for them to locate another room for us. the room was to have been an upgraded room due to out inconvience but this di not happen. The rooms are no different than stay at a Holiday INN.
Genuine Expedia guest review
Other trip Dec 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Great choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location, service and ambiance were great. Loved this hotel...and I am picky;)
Genuine Hotels.com guest review
1 night trip Nov 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Fantastic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After staying here, I will never stay anywhere else while visiting Disney World. The convenience of the monorail, a 24 hour quick serve restaurant, beach, pools, beautiful grounds, view of Cinderella's castle, and the staff were all fantastic.
Genuine Expedia guest review
Other trip Nov 24, 2013
Christine
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Magical!!!
Genuine Hotels.com guest review
2 night business trip Nov 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Worth every penny I spent!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Each afternoon, when we returned to our hotel for a break, a pianist who literally looked like Prince Charming or a 12 piece Big Band orchestra was playing in the massive yet cozy lobby. Our 3 1/2 year old granddaughter, along with other similarly dressed princesses, would twirl around the floor as we rested on the sofas, admiring the 10 foot high homemade gingerbread house and poinsettias placed for Christmas and sipping wine. We truly felt welcomed home each time we came through the doors. The service was impeccable. When my husband got sick in the middle of the night, the attendant at the front desk even opened the gift shop for me to get some medicine. Their snack bar, which also offered a fabulous morning buffet, was open 24/7 to accommodate our late arrival after enjoying "extra hours in the park for resort guests." From another restaurant and our balcony, we were able to watch the fireworks over the castle in Magic Kingdom with music piped in at the Grand Floridian. We'll definitely stay here again!
Genuine Hotels.com guest review
5 night family trip Nov 6, 2013
The Adams
US
5.0 / 5Outstanding
"Great Disney Trip"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We love staying at the Grand Floridian and this time coordinated the trip with friends. Upon check-in the hotel staff was able to not only accommodate our request for being in the same building, but they managed to get us into adjoining rooms so that our kids could spend even more time together. Plus, as we were running late for a breakfast next door at the Polynesian, a staff member offered to give us a ride in their golf cart so that we could get to breakfast on time. Overall the staff was friendly and hospitable, and the rooms were clean, convenient and spacious.
Genuine Expedia guest review
Other trip Nov 13, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
What a great trip and very nice hotel, we would use the Grand Floridian again it was wonderful!
Genuine Hotels.com guest review
2 night trip Nov 8, 2013
Andrew
US
4.0 / 5Excellent
"Disney magic"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location with a short boat ride to the Magic kingdom. First room that we were given had moldy smell, but staff moved us. Wallpaper in bathroom coming off the wall. Still a great vacation.
Genuine Expedia guest review
Other trip Oct 27, 2013
grandpa
US
5.0 / 5Outstanding
"Love this hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The staff is fantastic - went above and beyond several times to help with reservations and special requests. The grounds are well maintained, open, and elegant, which we appreciated as adult visitors. The proximity to Magic Kingdom also a plus.
Genuine Expedia guest review
Other trip Oct 26, 2013
AK Peabody
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient and easy to get around. Great restaurants.
Genuine Expedia guest review
Other trip Oct 26, 2013
A Traveler
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best resort for a stay at Disney...worth the $!
Genuine Hotels.com guest review
2 night trip Oct 18, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
I love Disney but feel they are starting to sit on their laurels. The Grand Floridian is in need of upgrading: wallpaper, carpets, beds. Even though we stayed in the concierge suite & paid an enormous amount of $, they still made you feel like you needed to tip for room cleaning, porter, transportation etc. I've stayed in much less pricier places where tipping was not allowed & the service was every bit as good.
Genuine Hotels.com guest review
4 night trip Oct 11, 2013
disney fan
US
3.0 / 5Good
"Disneypointed."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Paid $550/night for a tiny, dated room. If this is the best Disney has to offer than I'm not a fan. The room was dated, the couch stained and the furnishings worn. Time for a major renovation here (which guest services told me is in the works for next year). The restaurants are run down as well and the food really sub-standard for the price you pay. Shame on Disney, they should do a better job and offer quality. I will say the pool areas were nice, esp. the children's pool and waterslide. Everything else....... not impressed.
Genuine Expedia guest review
Other trip Oct 16, 2013
mum2girls
US
2.0 / 5Fair
"Will not stay ever there"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel building was amazing and pool area was amazing too, the services was really disappointing as there are no waters at the room and when we called the room service and order waters and they bring it after almost an hour, we asked for an hour late check out and they refuse to give us, they were not cooperative at all.
Genuine Expedia guest review
Other trip Sep 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Disney vacation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spacious rooms, good service and food. The water slide kept them busy all day.
Genuine Expedia guest review
Other trip Sep 8, 2013
A Traveler
US
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