"Not what it once was"
Stayed here before which is why I booked. Got downgraded. Nonsmoking room reeked of smoke. Couch un sit-able and had ripped fabric. No utensils or cookware available. Walls were dirty. Would have left but had booked it and could not afford added expense. Will not be back.Genuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Columbus North Thank you for taking the time to write about your recent stay with us. I apologize that you ran into so many issues with your last stay. Our number one priority is providing a clean room for our guests so I am sorry that we missed the mark. We are constantly looking for ways to improve and we will use your comments to fine tune our operations in the future.
Overall, we were unhappy and would not stay there again for many reasons. While most of the staff was friendly, the hotel and the room itself left a lot to be desired. The room was generally clean and the beds were fine, but it was all rather run down - peeling paint outside and furniture stains inside. Our room was quite close to the highway and very […] noisy. There were no lights next to the beds, the only 2 drawers were in the TV stand which you couldn't get to because the coffee table and loveseat were so close to it. There were also no places to rest suitcases either. As a result, my family of 4 had to live out of our suitcases for our 4 day stay and position them strategically around the room so as not to step on or trip over them. They only cleaned the room on the weekend if you let them know by 9am, but this is not well advertised. There is a small sign when you check in but the staff never mentioned it and as a result we came back to a dirty room. There are no elevators to get to the second floor rooms, so beware if you have big heavy suitcases or trouble climbing stairs like my elderly father does. There also weren't enough bath towels in the rooms. We had only 2 towels for 4 people. My parents only had one. When my father asked if one could be brought to him, he was told if he wanted one, he would have to come down and get it. When I went to get us all some, there were only hand towels available, no more bath towels. Very disappointing! Read moreGenuine Hotels.com guest review
Response by Hawthorn Suites by Wyndham Columbus North I apologize that you had such a disappointing stay on your last trip to our area. We are set up as a condo style property so unfortunately their is no elevator, only stairs to the second story rooms. I apologize that their were not enough towels in your room but our front desk staff would have been happy to get you more towels or whatever else that you needed. Thank you for letting us know of your issues and we will use those comments to improve on our operations in the future.
"It was ok"
Very outdated and needs maintence. Pool was nice but closed one of the 2 days b/c it was cloudy. Staff was nice and breakfast was great. The rooms were clean but very outdated.Genuine Hotels.com guest review
"Awesome hotel, quality and good location"
This hotel was amazing. It was clean and family friendly. Not your typical hotel it was little condos, made us feel like we were at the beach. Free dinner on Wednesdays and free breakfast was delicious. Cant wait to come back!Genuine Expedia guest review
Bathrooms do smell a bit as other reviews said. Our room smelled of cig smoke, but was pretty large suite with a sagging couch so for our purposes it was fineGenuine Hotels.com guest review
"close to stores and interstate"
room was very comfortable and quiet. linens were clean. a/c worked. the front desk lady geriatice was the sweetest and most knowledgeable person and made sure you had everything. The price at $57 was the best for me. I drove 20 miles out of my way for the price alone and ended up staying a second night for which they matched. if they had not I would […] have went to a nother hotel. I appreciated that more than anything. Lisa D. Read moreGenuine Hotels.com guest review
Room was great. A little dated, but overall good place to stay.Genuine Hotels.com guest review
"Decent for short periods"
This place used to be an apartment complex with one bedroom apartment. It is now "suites." The place is sorely in need of some cosmetic TLC. Needs new paint badly!! However the bed was decent and things were clean. My husand and I only stayed overnight. The breakfast in the morning was excellent! Lots to choose from from both warm and cold!Genuine Expedia guest review
it was awful thisis a 1 or 2 star hotel please take of the 3.5 list.Genuine Hotels.com guest review
I didnt stay there, my friend informed that the area the hotel is in has had numerous robberies.Genuine Expedia guest review
A little worn, but very clean. It was a quiet stay and the staff was extremely friendly.Genuine Hotels.com guest review
Served our purpose, but it was run down and many basic maintenance items were neglected. The people were nice and the breakfast was really good for a typical warm continental breakfast (bacon, biscuits & gravy, boiled eggs, waffles and the typical continental stuff). Very good water pressure in the shower.Genuine Hotels.com guest review
Bathroom was not cleaned and strong smell of urine. Booked a non-smoking room but got a room that allow to smoke if pay the penalty fee. Old carpet, door frame rusted.Genuine Hotels.com guest review
"Wouldn't encourage someone to come here"
It's not even a hotel anymore, it's not as clean as it used to be, poor service, and the rooms dont feel like home anymore. The breakfast is bad. Hawthorn just isn't the same.Genuine Hotels.com guest review
Good value for the price. The guy at the front desk was nice. Room was old but clean.Genuine Hotels.com guest review
"People living there"
There was people living in these hotels. Dog dodo everywhere. And random people sitting outside drinking all day. Rooms had spots on the walls, ovens were nasty. Walls around the oven still had grease on them. The walls and ceilings had water spots. Room service DIDN'T exist. We cleaned our own room.Genuine Hotels.com guest review
"Above average overall"
Spacious, modern, cozy room in great location near multiple standard businesses. Quick, efficient staff made check-in/out a truly satisfactory experience. Total kitchen and fireplace a pleasant surprise. Near to interstate with little difficulty in accessGenuine Hotels.com guest review
"NICE HOTEL NEEDS UPDATED. CLOSE TO OHIO STATE."
Nice hotel. They upgraded us to the best suite and it was a very nice upgrade. Beds were comfortable. Sofa bed needs updated.Genuine Expedia guest review
The staff at the desk was very welcoming during our stay, especially at check in. However, the room was very dirty and it appeared to not have been upgraded. The window sheets were torn. There were no glasses. The towels, although were clean, smelled.Genuine Expedia guest review
"Not normally this way..."
I stay at the Hawthorn often and I believe my last experience was just off. The air conditioning in my room was broke for 2 of my 3 days there which meant the room was uncomfortable. Not including this one thing... my stay was great as always. I will stay there again.Genuine Hotels.com guest review
"It's just okay..."
Needs to be remodeled. The rooms are dated and the bathroom need an overhaul.Genuine Expedia guest review
Like a few reviewers stated is was a bit hard to find made even more difficult because we arrived late at night. Items such as the coffee pot were missing. Carpets were worn and threadbare in places. Wall patches were not finished or painted. The room still smelled of stale smoke from when smoking was still allowed in rooms. I would chose not to stay […] there again. Read moreGenuine Hotels.com guest review
"OK for one night"
Good hotel, not bestGenuine Hotels.com guest review
Never go this Hotel again. No room service and Breakfast was not good.Genuine Expedia guest review
Beds were very comfortable. Rooms smelled clean.Genuine Hotels.com guest review
Loved the price! Loved the location! Loved the grounds! Loved the staff! THE COUCHES MUST BE REPLACED ASAP!!Genuine Hotels.com guest review
After it took me twenty minutes to haul all my things upstairs, I sat on the bed and looked at the sofa and it was FULL of animal hair. I ask if someone could come clean it, they said they were the only one there and they couldn't leave the desk. He offered another room, 3 buildings over, of course I couldn't go through that move again, so I went to […] the store and cleaned it myself. My cousin was put in a room downstairs with dirty dishes, non smoking room reeked of smoke. She left the hotel completely and checked in another one near by. Read moreGenuine Hotels.com guest review
The only thing negative I have to say is that they did not put new coffee packs daily.Genuine Hotels.com guest review
"Hotel was dirty and rundown no maintenance was don"
This is not a good experience for us my wife and I.Genuine Expedia guest review
I strongly erg you to stay elsewhere, not only was this hotel hard to find, but people are actually LIVING here! The parking is awful! There are trailers parked in all the corners and they don't leave. This hotel looks like it was very nice AT ONE TIME, but is pretty run down. We found old dried up dog droppings on the carpet. They gave us minimal towels […] and amenities (they don't provide blankets). Bottom line, spend the extra $10 a night. Read moreGenuine Hotels.com guest review
"Awesome place to stay!"
My stay was vey welcoming. The staff was very friendly especially the manager Westly. If I had any question or concerns , he made sure that he did all he could to make me feel comfortable during my stay. I will definitly stay at this hotel agian on my next trip to Columbus.Thank you for your kind stay and nice, clean hotel room.Genuine Hotels.com guest review
Great location and decent price. Feel like home.Genuine Hotels.com guest review
"Scary and dirty"
Possibly one of the worst places I've stayed. Upon checking in were told to bring everything in from car since breakins were common and neighborhood was bad and dangerous. There were people living there and people with pitbulls and dog mess all around. Rooms were dirty and smelled. Only thing good was breakfast bar. Would never ever recommend this […] place. Read moreGenuine Hotels.com guest review
"how desperate are you?"
Sad to see this formerly-nice property deteriorate into such condition. Look anywhere around to see a lack of maintenance and/or shoddy repairs. Thankfully, I didn't see any bugs or rodents during my stay, but if you expect nice surroundings and a well-maintained property, best to look elsewhere.Genuine Hotels.com guest review
"Good deal for the price"
We liked the setup of the hotel. It kind of felt like an apartment complex. I think everything would have been great if our room hadn't smelled like smoke. I know it's a smoke free hotel, but it was obvious that people had been smoking there at some point in the past. I feel like for $50 you can't expect all that much, and that considered, it was perfect […] for what we needed. We would stay there again, but would make sure to ask them for a room that had no remnants of smoke. Read moreGenuine Hotels.com guest review
"Items in room missing or broke"
Asked for first floor room with 2 beds, booked 1 month in advance. Arrived, they gave me a room on the second floor, only access was 2 flights of steps. Can not climb steps, rooms on first floor only had one bed. Would never had book this hotel if I would have known this. Ended up sleeping on a counch.Genuine Expedia guest review
Very run down. Rooms felt dirty. Seems like it is being used as low income housing. Put a sign up in the morning saying No hot breakfast because microwave was broken.Genuine Hotels.com guest review
The room itself was clean...rooms were very dated and my parents room actually had a large part of the wall that was patched but not sanded or painted. Beds were comfortable and clean. The breakfast was very good. They had just about everything..even bacon. I feel it was well worth the price but needed updates. It could be a great hotel. The rooms were […] spacious! Read moreGenuine Hotels.com guest review
Stayed here before. The hotel staff is always friendly, room is always clean. Comfortable and great value for the money.Genuine Hotels.com guest review
"Kitchenware not complete."
We had a room with a nice queen bed and a pullout sopha bed, but I had to trudge to the office for linens after midnight and make my own sopha bed. No blanket provided, just sheets. The kitchen was fully equipped, had pots and pans, but only had 3 small plates, 3 bowls and 2 mugs. No utensils except for 1 fork, a cork screw and a can opener. There were […] no glasses either. We bought plasticware and cups. The provided breakfast was not very good and the breakfast area not very large. We sat on the floor in the breakfast area to eat, but only ate there one day. The neighborhood was a little scary but it was in an urban area. Not enough parking spaces. Was clean and nice TV. Was not an overall total loss. Pet Friendly. Hotel staff very nice. Read moreGenuine Hotels.com guest review
The buildings and rooms are tired and dated. The price I paid was fair. If you choose this location it will do but don't expect a lot.Genuine Hotels.com guest review
Unfortunately this hotel room was the dirtiest I have ever seen. There was food in the refrigerator, the drapes had holes in them and the floor had a hole in the clay tile inside the room. It was a non-smoking room but the wood burning fireplace had been used and there was soot on the walls. The management was called by the Hotel.com rep to express […] the situation and rather than respond immediately he told the Hotel.com rep that he did not believe what I had told him. The manager did not come to the room so I asked Hotel.com to find me another room because my children were not going to stay in this filth. Read moreGenuine Hotels.com guest review
Room was finctional and surpringly comfortable. Courteous staff! I will stay again when I come to Columbus.Genuine Hotels.com guest review
Bed was uncomfortable. Hotel outdated.Genuine Hotels.com guest review
"choose another hotel"
Booked a room for 3 people with a bed and sleeper sofa. There was no bedding on the sleeper and when we went to the desk they didnt have a blanket so gave us 3 sheets to make the bed. We also had 2 towels and wash clothes and had to bring those back to exchange before we could get another towel for the 3rd person to use. Breakfast was cold hard boiled […] eggs and sausage that some color that I've never seen when I made sausages. Worst of all was what we found under the sofa when we moved it back. Aparently I'm not able to say what it is because the first time I submitted the review it wasnt accepted. Lets just say it wasn't something you would want a child traveling with you to see and have to explain what it was. Shows you how well housekeeping is doing it job. There is no way I would ever stay here again at any cost. Read moreGenuine Hotels.com guest review
I really didn't expect what I got when I booked the room. It was simply a low cost option for me when booking through my employer via Hotels.com, but I didn't expect a kitchenette and a separate entrance (I guess I should have with "Suites" in the Hotels title, but that doesn't always mean that you get a kitchenette and separate entrance. I didn't interact […] much with the staff, the room was clean but some items in the room were finished poorly, the couch was a sinkhole, the location is right by the freeway. Read moreGenuine Hotels.com guest review
It is a very nice place to stay with a fireplace in living room, sofa bed, complete kitchen, king room with complete bath separate from living room, upstairs loft with queen bed & bath. Great breakfast. Will stay again when in the area. Little hard to find as it is behind other businesses but it is worth the find.Genuine Hotels.com guest review
The hotel is old, dated and showing it's age with serious issues (door panels missing, cracks in walls, missing parts on thermostat). It was cheap and convenient to where we were visiting in Columbus. A member of the staff was eating the breakfast behind the counter during the breakfast hour...that was gross and weird.Genuine Expedia guest review
"Worse then shabby"
Check-in staff was very nice. Housekeeping tried ONLY once on Friday then did not return. Pictures on web site of room were perhaps from when hotel was new. The bed...forced us to sleep in the middle due to the sagging mattress. There were a total of TWO hangers. There was no iron. When housekeeping did 'light cleaning' on Saturday, they left a wad […] of someone's hair in the bathtub. Read moreGenuine Hotels.com guest review
Room smelled of smoke and Breakfast Buffet was disorganized and messy. Price was reasonable, but you get what you pay for.Genuine Hotels.com guest review
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