"I will never go back there again"
it's the worst hotel ever the room had bed smell and water damage when I ask the front desk to change the room they said that they are Overbrook and if I want I can up great and had $30 or live! they were very rudeGenuine Hotels.com guest review
The only flaw was they had a kitchen without cooking utensils. Clean, spacious, comfortable. Great value for the money.Genuine Hotels.com guest review
The people upstairs were a little noisy.Genuine Hotels.com guest review
"Have stayed here multiple times!"
Have stayed with Hawthorn Suites multiple times. Rooms are always clean and the beds are comfortable. Will continue to return.Genuine Hotels.com guest review
"driveway and roadway in poor to average condition."
weather poor, building in average to poor condition (paint)Genuine Expedia guest review
we got there, checked in, went to our room saw the horrific conditions of the room and checked back out. We were lucky to find another hotel as there was a very large event going on in the area. Wyndham should not have their name associated with this place. There was hair all over the bathroom floor, the smell was awful until we discovered the source […] (an open pouch of tuna under the bed, there was also a hair net and water bottle(empty) under the bed. Leaves from outside all over the carpet as you entered the room and speaking of the carpet, it was from the 70's. The stove was also from that era and was rusted...I would not recommend this hotel to anyone. Very, very unhappy. Read moreGenuine Hotels.com guest review
Nice hotel, just needs a facelift. ie painting, couch replaced.Genuine Hotels.com guest review
I was given a very dirty room. The room had a left over Pizza in the oven. There was dust all over. The Hotel looks better online than it actually is.Genuine Expedia guest review
"Very Good Stay..."
It Was a very good stay.Next time sure I'll stay.Genuine Hotels.com guest review
Overall it was comfortable.Genuine Hotels.com guest review
"Nothing "Suite" About It"
The location is the only good thing I can tell about my stay. The property is rundown with broken basketball rims and dirt all over the door to my "suite". It is pretty obvious there is no care taken to keep the hotel looking decent to travelers. You get what you pay for here.Genuine Hotels.com guest review
"close to restaurants"
the hotel was decent and room we finally ended up with was nice and clean,we had to be moved twice before we found a room suitable, the first one the toliet was stopped up, the second one wreaked of smoke and the third one was good, however the hotel personnel at the front desk could stand to work on their customer service skills, not very helpful short […] and kinda rude. waited for 4 hrs on towels and wash cloths was told they don't clean the room if you stay more then one day unless us ask before nine that would have been helpful to know the day we checked in. Read moreGenuine Hotels.com guest review
"Hotel close to Downtown"
Room needs updated! Mattresses need replaced. The room was spacious and clean. We stayed two nights and no one came to freshen our room up, replace towels etc.Genuine Expedia guest review
Freeway noise sucked. Bed wasn't comfortable and no way could you sit on the couch. Outside of that great price for a one night stay. Room was white glove cleaned and breakfast was greatGenuine Hotels.com guest review
"Noisy partying hotel"
Area not good. Partiers all night. Women screaming, police called. Only stayed here as it was close to family for funeral. Even changed to this hotel after reading about area in general. Worst hotel I have ever picked on Hotels.com. Elderly parents with me. No fireplace. Very old, sleeper sofa had huge holes in it. No extra towels or sheets, had to […] ask for them. Kitchen had rudimentary supplies. No room cleaning on weekends so we had dirty dishes. Breakfast was fairly good. Room reeked of cigarette smoke though nonsmoking. Huge disappointment. Read moreGenuine Hotels.com guest review
"excellent price for a reasonable room"
Not great, but clean and inexpensive.Genuine Hotels.com guest review
"Good and not so good."
I really want to give it a 2.5 instead of a 3 but don't have that option. So we stayed here during a really cold time of year. They had just recently gotten a snow storm from the looks of it and thus, the parking plot was snow covered and icy. This was horrible. People were parking everywhere. The hotel itself is okay. It is like an apartment layout. […] The room was big and spacious but it kind of had a stale smell to it. You could also tell that it was an older room. The toilet pressure was also very weak. Also, we had to get our keys rekeyed about 3 times. This was very frustrating being that we carried our stuff from the car to the upstairs hotel room in the snow then had to wait there while the other went and got the keys reprogrammed. The most disappointing thing though was the breakfast. It was a hot breakfast but not impressive. The eggs were spongy, and the potatoes were greasy. There is a Waffle House right at the corner, just go there. All in all, I will more than likely not stay at this hotel again when in the Columbus area. Read moreGenuine Expedia guest review
My family and I stayed for two days and we loved it!!! It was like we had our own luxury apartment. The breakfast was great! Customer service was also great.Genuine Hotels.com guest review
"Good enough for the price"
Overall I had a good experience at this hotel. The front desk staff were very friendly and helpful at both check in and check out. The room was fine, a little older, but got the job done. Everything was clean when I got there. The bathroom ceiling had a little bit of mold growing which should be addressed, but this was my only problem with the room. […] The area is not one of the nicest in columbus, but there were no problems either. If you're expecting an upscale resort this is not for you, but it's a decent place to stay for a very reasonable price. Read moreGenuine Expedia guest review
"Excellent overall value in budget accommodations"
This hotel really makes the grade in terms of budget accomodations....for a $59 rate, I cannot complain. Not the newest of finishes but everything was clean, and worked perfectly. The full kitchen was really useful and with single digit temps we really made use of the fireplace. I have to say, for something in this price range, I was really impress […] ed. Read moreGenuine Hotels.com guest review
The staff was helpful and friendly. But you get what you pay for; basic amenities and a decent location.Genuine Hotels.com guest review
"Think Twice About This One"
The hotel was not good at all! We arrived on a snowy day. All 2-queen bed rooms are on the 2nd floor. Very poor snow removal on steps. Hard to get suitcases up the stairs. It's a non-smoking hotel but the room smelled of smoke. I called the front desk. Said they'd send up the housekeeping service to spray a room deodorizer; never saw them. No drinking […] glasses, although there is a kitchen. Sofa bed cushions were pushed down into the bottom; needed to be replaced. We changed hotels as fast as we could! I will say that the front desk people were very accomodating and apologetic. Handled it well. Read moreGenuine Hotels.com guest review
"OK for a guy on his own."
clean, but shows signs of age; slippery bathtub needs a mat; snow wasn't cleaned from sidewalks; no breakfast on last day of stay due to employee car problem. I just needed a place to sleep, so I was generally content.Genuine Hotels.com guest review
It was in a convenient area. You have access to a variety of stores. The room was clean and comfortable. I really enjoyed my stay.Genuine Hotels.com guest review
"OK for the money"
A very non descript place for a very reasonable price in an area with no atmosphere or appeal what so ever. The staff was responsive and the hotel has a nice hot breakfast every morning and it is early enough to be worth while .Genuine Hotels.com guest review
"Quick and Dirty"
We needed a pet friendly hotel at a decent price quickly and the Hawthorne fit the bill. It wasn't the kind of accommodations I would recommend under any other circumstances. The woman at the front desk was accommodating and offered us a first floor room because of the dogs. The room, however, was the dirtiest I've ever encountered (topping a tiny […] hovel in South America I stayed at once- so that says something). The entrance was covered in muddy tracks and the sheets in ominous stains. The worst, by far, was dropping the towel in the bathroom and being horrifies by what it collected. No 20-second rule there. The rooms were spacious. It also a little run-down. It has a lot of potential but it ends up being a you-get-what- you- pay-for experience. Read moreGenuine Hotels.com guest review
Hotel convenient to people we were visiting. Room large and comfortable. Housekeeping left something to be desired - not done every day and even when it was done, the housekeeping staff did not check to see what supplies we needed, etc. We had to go the front desk to ask for things but they were always very accommodating when we did. A good choice if […] you are staying in the area for several days and just want a comfortable room in which to spend a few hours at night and sleep. Read moreGenuine Hotels.com guest review
"Morning cockroach ruined it"
I enjoyed the place, old and needs some remodeling but was comfortable Woke up in morning to make coffee and the cockroach running behind facet in kitchenette ruined the stayGenuine Hotels.com guest review
I thought it was great for an incredibly reasonable price. Clearly its not the fanciest hotel on the outside but the room exceeded my expectation. I would highly recommend.Genuine Hotels.com guest review
Stay was what I expected. However, no clean towels were brought to the room until the 3rd night of a three night stay. Selection was price driven but had to compromise on too many amenities that you might expect at a higher price hotelGenuine Hotels.com guest review
We had a wonderful stay ! The employees were more than helpful. The hot Breakfast( eggs sausage etc) was great ! The size of the room was perfect, and the full kitchen was very nice. Location was easy to get to. Pull out couch, however not so comfortable, was a nice extra touch.Genuine Hotels.com guest review
"Wouldn't stay there again if it were free."
Very run down, writing on walls, dirt all over couch, toilet paper in bathroom floor, had to step over Cheetos all over stairs up to room. Immediately asked for money back but they won't let you once you've checked in. They moved us to a different room which was cleaner but it still wasn't up to par. Spend the extra $15 and stay at Doubletree. I've […] never had such a dirty room. Read moreGenuine Hotels.com guest review
"Came for two days to do some shopping."
Great room. Only one thing wrong. There was a tick on the wall. I flushed him.Genuine Expedia guest review
advertises fireplace,but none in my unitGenuine Expedia guest review
"a fair price for a comfortable stay"
Did have an issue with the remote control ( prior person removed the batteries ) for the T.V. I was given new batteries but remove would not work. Was not able to get it replaced until the second day there.Genuine Hotels.com guest review
"LOVED our room!!!"
This was the most cozy room we have stayed in yet!! We loved it. Very spacious, nice workers, and we even had a fireplace!!! We will always stay here when traveling back and forth from home to our family. Also there is a Starbucks right next door in the grocery store!!!Genuine Hotels.com guest review
"Good price and quality balance"
It went well. Good price for quality.Genuine Expedia guest review
I was happy with the quiet rooms and kitchenGenuine Hotels.com guest review
"Not a happy traveler."
Older complex; not enough bathroom towels/washcloths in room; no drinking cups in bathroom; dishes were still in dishwasher - and dirty; no bedding/pillows for sofa bed (more like loveseat size); outside snow/ice not taken care of, causing fall on ice; cigarette smoke came into room through vents even though this is a non--smoking facility! Terrible […] conditions and experience. Read moreGenuine Expedia guest review
A great hotel on a budget.Genuine Hotels.com guest review
"Decent location near the highway, but run-down"
This was an inexpensive room for 1 night. However, the facilities are run-down (a full-court basketball court with only 1 backboard and no hoops; main office and breakfast area a little shabby). The room was anon-smoking suite with a full kitchen. But smelled a like cigarette smoke and some cleaning scent to try to cover up the smoke smell. Also, the […] carpet was worn, especially around the entryway and transition to the tiled kitchen. The bed was quite soft and a bit lumpy. Breakfast was OK, but the waffle machine was broken and one of the two automatic orange juice makers output light orange water only. Not a bad deal for what we paid, but I'm glad we were staying only 1 night. Read moreGenuine Expedia guest review
This is our second visit to this hotel. The location is good and it is a great value. Our room had 2 queen size beds and a full kitchen. Unfortunately, there are few utensils, plates and cups. Bring paper plates and a few extra cups. If you plan to eat in the room, We had an upstairs room, so all was quiet, but other guests on the first floor complained […] about hearing the people above them walk around. We stayed 2 nights, our second day our room was not cleaned until after 5pm. We did not get additional soap, shampoo or coffee packs the second day. This seems like a bare bones operation, so don't expect the best. They had a nice breakfast every morning and a free dinner on Weds. night when we were there. That was a nice surprise. The staff was very friendly and helpful. All in all we will stay there again when in the Columbus area. Read moreGenuine Expedia guest review
"Cheap but comfortable"
We stayed at this hotel because of the price for a suite. We were given a penthouse suite which was perfect. Our daughter had her own bathroom and loft area with a bed. However, the heat would not turn on. This was the middle of December and it was pretty chilly. The front desk tried to walk us through troubleshooting, to no avail. Thankfully they were […] able to get us another penthouse suite quickly. The hotel is definitely in need of some updating and repairs, but the beds were very comfortable and the rooms were serviceable. If you want the four seasons, this is not it. If you want something budget friendly try this hotel. Read moreGenuine Expedia guest review
Breakfast needs to start earlier for people who need to get on the road early, I suggest 6AMGenuine Hotels.com guest review
Have you ever heard the expression "if you can't say something nice, don't say anything at all"?Genuine Hotels.com guest review
My boyfriend and I loved the suite we had! It was very private, was unbelieveably in budget, and close to food joints, entertainment (Movies), and hotel service was very friendly & pleasant!Looking forward to another getaway at the Hawthorn soon ;) Thank You, SierraGenuine Hotels.com guest review
I arrived late -- went to my room and the door handle breaks -- I was still able to get in and out -- none the less the door handle breaks --- in the morning --- no hot water --- It was freezing outside --I tried to call down too the front desk @ 6am -- no answer -- I again called 10 minutes later -- still no answer -- I go down there --- and the front […] desk gal was apologetic and advised me that She was helping the gal set up breakfast --- I explained to her what happened -- due to the fact I booked my stay with Hotels.com there was nothing they could do -- I left a message with the Manager and still have not heard back from anyone there --- I will follow up with the Hotel myself -- but if there is anything you all could do -- I would appreciate it -- thanks Read moreGenuine Hotels.com guest review
"Right off the highway and close to everything"
The room was very nice and clean. And although I was only there for 1 night, the full kitchen that's included is great. This is an amazing hotel for the price. The location is right in the middle of everything. Variety of restaurants, stores, liquor store, etc. There were no hangers in the closet to hang up my clothes, but I'm sure had I asked they […] would have made some available. Like I said I was only staying over night so the hangers were not a big deal. AWESOME AWESOME hotel Read moreGenuine Hotels.com guest review
"I feel comfortable."
Always comfortable. Breakfast is generous and awesome.Genuine Expedia guest review
"Just what I expected"
I stayed at another Hawthorn in Toledo a few months back and loved it. The rooms are always huge and affordable. And I really appreciate the full kitchens. This location was a little bit outdated and worn, but I still had an enjoyable stay. The front desk staff were excellent.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )