Excellent hotel room...for 100 to 150 dollars. To bad I paid $280 for 1 night and I could hear the elevator all night. Odd fact though...rockin' fast elevators!Genuine Hotels.com guest review
Completely dissapointed.... We called the hotel at 3pm to confirm our room (2 queens and a sleeper couch) and late arrival. When we arrived, Driss informed us that they did not have the room style we booked, we told him that we had to have that set up or an additional room, Driss informed us they were sold out and there was nothing he could do and that […] the manager would be here in the morning. One my my adult children had to sleep on the floor on a sheet. The next morning the manager on duty told me there was nothing she could do to "make it right" other than free breakfast, EXCEPT, breakfast was over. She took my information and said the general manager, Terry Novalis, would call me the next day to try and make it right. It is now one week later and I still haven't heard from any. What repeated poor customer service. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Orlando-Lake Buena Vista We are sorry to hear of your unsatisfactory experience during your stay, in regards to your guest room. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible and hope you will consider us again when you are in the area.
I had stayed for 6 nights at Radisson while on a family trip to Disney. I chose this hotel because they provide a free shuttle to Disney. However, from the first day, it arrived 10 to 20 minutes late even though the brochure explicitly stated "Don't be late because bus has tracking system so they are on time". As well, on our second day, about 40 people […] were waiting for the last bus to our hotel at Magic Kingdom (10:45pm) but it did not arrive on time. We waited for an hour with our 5 and 8 year old children and finally arrived hotel at midnight. When I spoke to the woman at the front desk, her exact response was "They are not Radisson workers so we can not do anything." In my opinion if they cannot do anything about the level of service provided by a sub-contractor they hired, Radisson should not offer that service because it ruined our whole impression of the quality of the hotel. As well, front desk staff needs to be better trained to handle customer complaints in a more professional manner. If they had attempted to understand a guest who had been out in the cold with young kids for an hour, I would not be so upset. However, neither I nor another guest who was complaining received so much as an apology for our inconvenience. Rather, we were treated in a rude and dismissive way. After that we never used the free shuttle service. Raddison needs to remember that the front desk staff are the face of their hotel. Read moreGenuine Hotels.com guest review
Response by Radisson Hotel Orlando-Lake Buena Vista We are sorry to hear of your unsatisfactory experience during your stay in regards to the shuttle service. It is unfortunate when situations like this arise as we take every precaution to make sure that all guests are affected as little as possible. Also, we apologize for the disappointing service you received from our front desk staff. Our team works hard to make sure our guests are comfortable and receive our best customer service.
"Nice hotel close to attractions"
Very goodGenuine Expedia guest review
A spur of the moment decision had me looking for a room for New Years Eve, close to Disney. The Radisson was the closest available, and we were very happy with the room. It was roomy, and our family of 5 slept comfortably (after the kids played with the settings on the Sleep number beds). It was only an overnight stay, so we didn't get to use the amenities […] offered (early "grab and go" breakfast, pool, gym) but the hotel was clean and the room had everything we needed. Read moreGenuine Expedia guest review
"The good and the BAD"
I previously stayed at this hotel with little to no problems. However, on my most recent stay, we experienced a much lower than usual quality of service. Check-in was fine; the front desk staff members were friendly and helpful. The room was clean and welcoming as usual. However, we were given a room right next to the elevator shaft which was surprisingly […] active and noisy in the middle of the night. Our shower made a loud shrieking noise when the water was turned on. The next morning, we complained about the noise and asked for a different room. The staff immediately changed our room which was nice, but no apology was given. I am sure we were not the first to complain about the noise. Why they continue to assign this room is beyond me. Our MAIN problem was the hotel restaurant that "served" a breakfast buffet. The food was fine, nothing extraordinary and honestly, overpriced. The service was awful. Of the 4-5 staff on hand, only one seemed to be diligently working. We wouldn't have needed a waiter if the drinks and certain food items were with the rest of the food on the buffet table. We were forced to wait around 20 mins for a glass of milk while our waiter played around with the others. We were one of two families in the entire restaurant, so the wait was inexcusable. What's worse, gratuity was included in our bill. We were forced to pay for a service we did not receive; which also explained the waiter's lack of commitment to service. Read moreGenuine Hotels.com guest review
Staff was very nice. The water was shut off and we missed the shuttle and the hotel paid for a taxi for me to get to the park. That was so nice and thoughtful. We will stay again.Genuine Expedia guest review
Overall the hotel was nice. Employees were very nice. Coming from Disney, you have to do a Uturn on very busy street to get to entrance. We were excited to try out sleep number beds but my side of bed had a big dip in it that caused me to have a stiff, sore back for days. Sleeper sofa was not comfortable to sit on.Genuine Hotels.com guest review
It was a very nice hotel and a great value.Genuine Expedia guest review
They are very close to Disney, our destination for this trip. We did not use the shuttle, but the provided schedule seemed to be convenient. The room was a suite with 2 queen numbered beds and a nice side sitting area with desk. The staff was super efficient and very friendly from the front desk to the room service personnel.Genuine Expedia guest review
"Close to Disney without being on site."
Staff was friendly and helpful from check-in to check-out.Genuine Expedia guest review
"You are paying for proximity to downtown disney!"
Hotel is overpriced. Room carpets were old, bathroom was only half renovated, shower curtain was old/dingy as were tiles in shower. Yes they have sleep number beds, that feel like you are sleeping on an air mattress. Room was big, but hotel room needs remodeling. I feel you are paying for location, location, location, not amenities.Genuine Hotels.com guest review
Response by Radisson Hotel Orlando-Lake Buena Vista We are sorry you were not satisfied with the condition of your room, including the old and dingy bathroom and carpet. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Radisson standards.
Very nice.Genuine Hotels.com guest review
"Easy access and very close to Disney."
Very easy access , right off of I-4, with Disney about 5 minutes away. Number of location to eat at within walking distance. No free breakfast.Genuine Expedia guest review
"Fantastic hotel, location and staff"
We stayed here for 5 nights during our trip to Disney parks and Universal. The hotel is within walking distance to multiple restaurants, a 24 hour grocery store, and shares a parking area with a gift shop & Waffle House. The free transportation to and from the local attractions was one deciding factor of staying. I can say that they were always on time […] and friendly, one bus home even showed Tom & Jerry cartoons; wish that would've been a common thing since the kid loved it. The room was spotless, we did have an issue with the sleep number bed controls, but within 10 minutes of asking the front desk for help, there was someone there cleaning the remotes for us! One cleaning person even posed the stuff animals in the room, another thing the kid loved. I will stay here again on our next trip to Orlando for sure! Read moreGenuine Hotels.com guest review
"Close to Restaurants and Shops"
The hotel was very clean and well kept. It was close to many shops and restaurants that were within walking distance. The staff was friendly and very helpful.Genuine Hotels.com guest review
We were very pleasantly surprised at the luxury of the Radisson Hotel upon our arrival. We could not have ask for any nicer accommodations. The room was absolutely beautiful and I have never stayed in a Hotel that was as clean and spotless as this one. I would highly recommend this to anyone. It was close and convenient to everything. The staff was […] very professional and pleasant to deal with. Our room was ready upon arrival and there was everything that we needed to make our stay a pleasant experience. I never saw one speck of dirt anywhere on the premises of this Hotel. Talked with the cleaning staff and they told us they work hard to make everyone's visit a pleasant experience at Radisson. They were most polite and professional. I will make plans to return again to this same motel in the near future. Read moreGenuine Expedia guest review
"Nice alternative to nearby resorts"
Couldn't get a room at the Bonnet Creek resorts where the conference was held so I was looking for a nice alternative that wouldn't break the bank. Very nice, clean hotel with very comfortable rooms. Small bar in the lobby came in handy but its not a destination. Free breakfast would have been nice not necessary and the price we got ($79) made it easy […] to get over it. Cant really speak to it as a family destination but all in all - a very nice hotel for a brief business trip. Read moreGenuine Expedia guest review
"I don't like the service"
I am so upset about my staying there. I ordered a shuttle to pick me up from the airport and spent 40 min waiting for it, called 4 times to the hotel but without any result. Also, nobody told me that the buffet is 13$. Usually it is free. I ate just one egg and one glass of water for that price.Genuine Hotels.com guest review
I am a Disney annual pass-holder and can not always afford to stay on property when we visit. I am always hesitant when having to stay somewhere off property that we have not been before. ( had some real crummy hotel stays before) This hotel was AMAZING. The staff was so very polite and seemed genuinely interested in our plans during our stay. The room […] was very clean and very spacious. It was 2 adults and 10 year old and we stayed 2 nights and never felt crowded. The housekeeping was very nice to us if we asked for additionally anything they were right on top of it. The location is one exit from Disney and the Hotel is right off I-4 and next to a plaza with a grocery store and lots of restaurants. HIGHLY RECOMMEND if your doing any type of Disney plans. No resort fee or parking fee. Great Hotel and Great price!! I will definitely be staying here again. Read moreGenuine Hotels.com guest review
"Was Ok. Good for business traveler."
Obviously never vacuumed room. There was a green M&M on the floor by fridge/cabinet as soon as we arrived. Left it there to see if it would get picked up. During 2 night stay it remained in same spot. Makes me wonder how long it was there. Otherwise the rest of the hotel seemed clean and staff was very nice. Comfortable beds and pillows. Goofy parking […] lot set up. I ended up driving right over a curb trying to leave in the rainy night. No real amenities as other hotels. Saw pool and gym. No game room for kids or grounds to walk or sit outside. No play area. Strictly a place to lay your head. No free continental breakfast. I assume drink vending machine was on a different floor because ours had snacks and ice machine but no drinks. Read moreGenuine Hotels.com guest review
Hotel was nice and surrounding area was nice with lots to do but only one entrance and exit into hotel. Downtown Disney is a very busy area and needed to make a u-turn into lots of traffic to return to hotel after a coming from that area.Genuine Hotels.com guest review
"Excellent money worth"
I think that its the best hotel near to Disney in the Radisson hotel quality ranking. The service can't be better at 2 AM we call for a A/C problem and was resolved within 10 minutes. The tecnitian was in the room in less than a minute and after two more quick visits the malfunction piece was changed.The service at the front desk upon arrival was very […] friendly. Rooms are very confortables. Excellent service!!! Read moreGenuine Hotels.com guest review
excelent service and good price for the quality of the roomGenuine Hotels.com guest review
"Orlando work trip"
Great place...Genuine Hotels.com guest review
The hotel was great! Especially for the price, couldn't have asked for more. The only downside was the in house restaurant. The breakfast buffet was ok, however our first night we ordered food and drinks and were very disappointed. An alcoholic pineapple drink had very Little alcohol which tasted like cheap vodka with watered down pineapple juice served […] in a 3 ounce amount. And the food wasn't good at all. But other than the food the hotel itself was great. Read moreGenuine Hotels.com guest review
very happy,very clean I would stay again,Genuine Hotels.com guest review
Very nice hotel. Clean and polite employees. But discovered that I'm not a fan of sleep number beds.Genuine Hotels.com guest review
"Conveniently located to Disney's theme parks."
This hotel does not have all the bells and whistles of a Disney Resort, but it is conveniently located near the I-4 for easy access to the Disney Theme parks. If you don't mind being on a busy street near the highway this is an economical and convenient choice.Genuine Expedia guest review
In the various online media it stated free breakfast and shuttle service to all disney attractions. There is no free breakfast unless you get up at 530pm for free coffee and a granola bar. They do not have a shutle to downtown disney which is 1 mile away. I feel that the amentities can be much, much better- they do not cater to the clientele at all. […] This is a clean, comfortable place to stay but nothing special nor any extras. A decent place to sleep that is fairly close to disney but again not rememberable. I would recommend staying at other places that cater more to the clientele and more convenient to disney area. Read moreGenuine Expedia guest review
Fit my needsGenuine Hotels.com guest review
"A Joy of Excellents"
This is a Excellent Hotel. It is Quite, Clean, Great service. The location is great, amenities, rates are great with free parking. I rate this hotel as a Five Star. I plan to spend many more stays with this hotel.Genuine Hotels.com guest review
The room was clean and comfortable the hotel faraway around 20 min to Disney and universes.Genuine Hotels.com guest review
The rating was off the Richter scale. It was beautiful and absolutely stunning. Loved it and will be backGenuine Hotels.com guest review
"Great total experience."
Right off the highway. Perfect for visiting the nearby theme parks. Very clean and comfortable room. Staff was very friendly. Only downside was the breakfast wasn't very good.Genuine Hotels.com guest review
"surrounding neighborhood great and close to parks"
Great!!!Genuine Hotels.com guest review
I was charged an additional 25 bucks for checking in a couple of hours early, which was a first for me. Plus I was charged an additional 44 on my credit card for who knows what. I need to call.Genuine Hotels.com guest review
"Nice hotel close to Disney"
The room was clean and the two queen beds were comfortable. The only thing we didn't like was the bed on the pull-out couch. The mattress was very thin and exceptionally uncomfortable. It is also right next to the air conditioner, so it was very very cold. We had 5 people in our group, it would have been fine if no one slept on the sofa bed, otherwise […] the hotel was nicer than we expected. Read moreGenuine Expedia guest review
Excellent location for the parks, close to restaurants, malls, clean spacious room. Would stay again.Genuine Expedia guest review
"Great hotel for the price"
The hotel was great. Close to downtown disney, very clean, friendly staff, and very comfortable. The beds were sleep number beds which was awesome getting to choose a setting I like. It was very clean when we first got there and was kept up throughout our stay. The room was able to comfortably sleep 5 of us (pull out couch) and was equipped with a fridge […] and microwave. I will definitely be back! Read moreGenuine Expedia guest review
The hotel was good. The sleep number bed was not very comfortable, guess I couldn't find my number. The hotel was excellent.Genuine Expedia guest review
"Very clean hotel close to Disney"
My daughter and I stayed here for 2 nights. It was extremely clean! The beds we're sleep number beds and we're very comfortable. I would highly recommend this hotel for cleanliness alone! The only draw back was the free shuttle to the parks, they came only a few times a day. We ended up driving to the parks, which was fine because we were only there […] for a couple of days. I would highly recommend this hotel! Read moreGenuine Expedia guest review
"Great stay, great deal!"
Excellent location and comfortable stay! Added plus: shuttle to theme parks.Genuine Hotels.com guest review
"Nice hotel close to parks"
Good experience. Nice staff. Clean. Close to everything.Genuine Expedia guest review
"Good location and service quality"
This hotel has a good location, very close to Disney and some malls. Very honest quality and service.Genuine Hotels.com guest review
Very clean, friendly staff awesome location to Walt Disney world! Only thing my husband and I didn't like were the sleep number beds. My mother and children didn't mind.Genuine Hotels.com guest review
"Nice inexpensive hotel near Downtown Disney"
Overall good experience. The staff was very friendly. The room was neat, clean and very comfortable. Bed and pillows were great. Very modern and tasteful furnishings. The sink in the otherwise nice bathroom was clogged and slow draining, making shaving, brushing teeth, etc. difficult. The hotel is very centrally located and easy to access from I-4. […] The bar in the lobby is open to the lobby and very noisy, with the noise from the roudy customers and bartender taking over the lobby in the evening. Read moreGenuine Expedia guest review
"Excellent position, near the outlet and the parks."
Very comfortable, without extra charges, the people very kindlyGenuine Expedia guest review
"Not for Disney World vacations."
The one reason we decided to stay at this hotel was to go to Disney theme parks. We were told that buses ran every 15-30 minutes. Buses run only to two Disney parks and there is only 4 total morning runs. Transportation back is just as bad. We usually stay on Disney grounds but thought we would try off grounds for once, never again. Spent more time […] chasing buses than enjoying our vacation time. Hotel was great but not for theme park transportation. My friends go to Orlando for theme parks so I can't recommend this hotel to my friends. It is fine only for comfortable overnight stays. If they added regular bus routes to the parks, it would have been great. Read moreGenuine Expedia guest review
Meh. Not great.Genuine Hotels.com guest review
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