"Worst Experience of my Life!"
I was here on a Business Trip in the Month of July and the Room was in an Unbearable Conditions, When Noticed Several Issues with the Room which also smelled like cigarettes When its supposed to be a Non Smoking Room, the Front desk person said nothing could be done when a Manager's not on Site, the Handyman was rude and Not helpful at all either, Toilet […] was old and in deplorable conditions with cracks which resulted in a flood. Read moreGenuine Hotels.com guest review
AC did not work...this delayed our trip...and had to use more time to change rooms.Genuine Hotels.com guest review
"Got a great Room"
Clean room no roaches ok breakfast. Shuttle service is on point too short chica at the front desk is very pleasant. Rent a car though you will need one.Genuine Hotels.com guest review
"OK for a one night"
stayed here for a one night lay over. Very convenient to the air port with a free shuttle. Would not stay here for vacation.Genuine Hotels.com guest review
"Noisy location, bugs in room"
Located in busy main traffic street. Saw two little roaches in room. Reception staff unfriendly and unhelpful. Online room description said it included refrigetator and microwave and it didnt have any. The plus great full breakfast included, comfy pillowtop beds with nice cotton bedding. Won't stay again unless in an emergency not able to afford more […] for only a overnight stay. Read moreGenuine Hotels.com guest review
"you pay for what you get"
Won't stay here again. First room wasn't clean, asked for a new room, cleaner but smelled. Desk clerk was nice but took forever and didn't get our requests right.Genuine Hotels.com guest review
Pictures are miss leading , pool was not clean, room was just ok, but the worst part was the front desk both times I went both employees were terrible I felt sorry for them seems as if they hated there jobs in fact one told me everyday was a nightmare. Breakfast was great tho and the lady was wonderful running it.Genuine Hotels.com guest review
"simple, comfortable stay"
Besides the front desk clerks, I enjoyed my stay. One of the clerks seemed overwhelmed by his duties, the other was just unfriendly. But I was able to check in four hours earlier because there was a room available. The room was comfortable enough. Breakfast was nice. And the shuttle was super convenient!! Plus bus system near the hotel was easy to use […] so I was able to go to the movies without worrying about how I was going to get back. Read moreGenuine Hotels.com guest review
"hotels.com should really reconsider it's partners"
Site not in best location. ..upon check in Hotel Representative extremely rude *kept rolling eyes * sighing under her breath & I was the only client at the time but felt like she had a line of 50 ...After checking in called front desk for Internet access she again was rude no thank you plain and simple just hung up twice ....Room was horrible mold and […] mildew in the restroom shower Matt was glued down but contained a black ring around it we honestly didn't use the shower even though we had a 6 hr flight to LAX we waited till LA ..never again with this facility Read moreGenuine Hotels.com guest review
"What's That Smell?"
The room was comfortable but it smelled damp and musty. It appears that there are a lot or renovations going on so perhaps this is a short-term issue. Only other complaint is that there was no microwave in the room or front desk.Genuine Hotels.com guest review
"Right for the price"
Easy access to the highway. Clean enough just for sleeping and getting dress. You pay for what you getGenuine Expedia guest review
"Huge Issues with the airport transportation"
We stayed the night before going on a cruise. The staff was polite and we were dropped off free of charge at the cruise port. The issue that we had was the transportation from the air port to the hotel. We called the hotel and were told that a van would be coming to pick us up. We waited about 30mins before a Quality Inn marked van arrived. The van […] didn't stop even though we were waving and the driver drove off. It looked to us like the van was empty. After another 10mins another marked Quality Inn van arrived, which was packed. The driver brought us to a different Quality Inn in Fort Lauderdale. The driver refused to take us to this Quality Inn. My husband was so frustrated at this point, he called a cab to drive us the 10mins to the correct Quality Inn. It took us almost 2hrs to get from the air port to the hotel when the hotel is less then 10mins away from the air port. Read moreGenuine Hotels.com guest review
Would not recommend. Basic room, basic breakfast, under construction, but close to the airport.Genuine Expedia guest review
micro wave, and toilet stopped working ,parking lot floodedGenuine Expedia guest review
"Good choice for the night-before-cruise"
Complementary (plus tip) shuttle from airport to hotel and hotel to cruise port, plus reasonable rates make this a good choice for a quick overnight. Outside may be shabby, but rooms are well-maintained, meticulously clean and very comfortable. Hotel is in sketchy neighborhood, but with plenty of local restaurants delivering food, there's no need to […] leave the grounds. We chose "Piezans" and 9 of us ate well for $70 plus tip. Read moreGenuine Expedia guest review
"Pre cruise stay"
We booked this hotel because they offered transportation to the port the morning of our cruise.Genuine Expedia guest review
"This Hotel is a total disaster!"
This Hotel was a total dump! The place was falling apart, the furniture was left over flea market from the 70's. The TV was at least 20 years old! the elevator was a disaster. The staff were totally indifferent. I can't believe this Hotel even got a one star rating. I have seen homeless shelters that were cleaner and in better condition.Genuine Expedia guest review
"Fairly Good for the Price."
The only thing that I noticed was that the Lobby is closed after certain time late at night and the clerk deals with you from behind a glass window due to security which make you wonder why?Genuine Hotels.com guest review
In process of renovation..The bathroom sink was stopped up, the tv had a blaciout on one half of the tv screen which was useless. could not get internet. lousy mattresses..Will not be returning. I am sure that all quality inns are not like this, but this one was not satisfactory at all.Genuine Hotels.com guest review
Most disgustingly filthy hotel EVER! Their "non-smoking" rooms must mean that the smoker left just before you checked in! Stinky rooms, bathroom floors look like they haven't ever been mopped. Shuttle service is sketchy, at best, and LATE, at worst! Will never, ever, EVER stay here again!Genuine Hotels.com guest review
"Do not stay there"
Not a good experience, do not recommend this hotelGenuine Expedia guest review
"Poor staffing and attitude"
check in staff was very rude. what attractions? The surrounding areas were dumps. T let a client of mine going on a cruise check in there.he elevators were awful missing panels, extremely slow. People were waiting up to 2 hours for check-in because the rooms weren't ready check in is 3PM I arrived at 4:30PM. As a travel agent I would neverGenuine Hotels.com guest review
"Poor accommodations - indifferent staff"
Hotel lobby was not clean. Staff was very indifferent/unhelpful. Two old black men sitting in chairs on patio did not have any hotel identification on and were dressed in street clothes. Come to find out that they were grabbing people on the way to their rooms and asking to help with luggage. Kind of scary. Hotel itself looked pretty rough. Room had […] all sorts of "stains" on the walls and floor. There was a pair of underwear behind the dresser. The front door did not close properly and the curtains were ragged. There was all sorts of crud in the corners around the room. The whole experience was a bit unsettling. Read moreGenuine Expedia guest review
It was horrible fire alarm was disarmed door look like it was kicked in very unsafe this hotel should be reported to better business bureau unsafe very much not worth the price I felt very unsafe had to place suitcase in front of door very scared while I was thereGenuine Hotels.com guest review
Good hotel close to airport and Cruiseport .I needed a place to stay after taking a cruise, had a flight the next day .great place to stay if u need to lay over for a flight.Genuine Expedia guest review
Lots of sirens and street bikes at 2:30 am. It's just a little rough. If you just staying a night because of a late arriving flight like I was, I would stay again, but not as a destination. It really is a 2/5, not just a handful of disgruntled guests bringing it down.Genuine Hotels.com guest review
"Terrible house keeping dept"
Check in line was long as there was only one person on staff. Not a big deal. Got into room and there were 2 wet towels hanging on the back on the bathroom door. Really!? Then went to flush toilet and it wouldnt flush. Called front desk,same person who checked us in, and she said no one was abailable to fix toilet. She offered to give us a different […] room. It was right next to 1st one but i had to go get keys. And then... there was another dirty towel hanging on the back of that door! This was late so we opted just to stay and sleep. I told the night lady i wanted speak to manager in morn and she said mgr would be in at 930am or 10. Well we were signed up for 9am transport to airport. In morning i explained issue to morning lady and that i wanted the mgr call me. I also verified that we were on 9am shuttle to airport. We wete in the lobby at 850am am with our luggage waiting for shuttle 10ft away from front desk lady. At 910am i adked about the shuttle. She said she saw it drive away. What!? Thk god the mgr was actually in and i was eventually able to talk to her. The front desk lafy spent about 5 min with mgr b4 i was allowed in. I explained everything to linda the mgr. She called in the head housekeeper and the front desk lady re 2 main issues... dirty towels in "cleaned" rooms and the unexplained unannounced shuttle pick up deal. It appeared that linda was going to follow up with these issues. Read moreGenuine Expedia guest review
"Inexpensive and close to the Port"
Paint spots on worn, old carpet; no TV remote and TV from the 90's; tile falling off bathroom wall; no soap; toilet runs after every flush; HAIR on shower wall; filthy under tub mat; paint stained picture above the bed; doorknob plate hanging loose. This hotel is under remodel, but you would think they would put customers in the good rooms and don't […] book the ones slated for remodel. Upon our departure, there was only one person behind the counter with a long line of people trying to check out because it was cruise day. Seems to me that many use this hotel for their stay before a cruise, so why only one person behind the counter? There should have been a minimum of 2. After waiting in line for 10 minutes, I finally spoke up and asked if we pre-paid, can we just leave our key cards and the gentleman behind the counter said YES. He should have announced this when the line formed or have a sign that states you can leave your key cards if you pre-paid. Half the people in line left their cards and thanked me for speaking up. May relay that to your staff. Read moreGenuine Expedia guest review
"An adequate place for an overnight stay"
It was okay. This was the second stay within 3 weeks time. We stayed both times as a lay over while waiting for connecting flights to other places. This is not as nice as other Clarion/Comfort locations we have stayed at, but it is being worked on. It is an old building and has seen its share of use as well as Hurricanes over the years. It is not a […] great location in regards to finding a place to eat, but we were directed to a place where we did find a nice, reasonably priced meal a short walk away. We arrive late and left early, so were not able to use the shuttle service or the Breakfast service. The Staff however is First Rate! Terry is very pleasant and did a great job of keeping his "cool" while being given a really hard time by a Guest over the response time of the Shuttle Service. The Airport pick up area was a Mob and the Van simply could not carry all of us and had to make a second trip. I guess the lady figured you should have a Bus instead of a Van and was being a real pain! Read moreGenuine Hotels.com guest review
"Just ok for the night"
The best part about the stay was the shuttle from the airport to the hotel and the shuttle to the cruise line. It does beat a red eye flight. There are no restaurants in the area so you are stuck with the hotel's.Genuine Expedia guest review
"Not great, ok just for overnight"
We had a late flight in and were leaving for a cruise the next day, so I didn't want to spend a lot for about 8 hours. People at front desk were friendly. Room was dingy, but beds were ok. Breakfast was awful. You get what you pay for.Genuine Hotels.com guest review
The hotel completely ruined my stay. It was under renovation and the room was unacceptable. They could do nothing to help. My family and I went to a different hotel.Genuine Hotels.com guest review
This is the dirtiest hotel ever. This hotel needs to be torn down not remodeled. It is filthy. The shower curtain had vomit it and hadn't been cleaned. The kitchen where they cooked food should have been condemned. This hotel is filthy.Genuine Hotels.com guest review
A lot of police action, not the desirable kind, in parking lot during our one-night stay. Will not stay here again!Genuine Hotels.com guest review
Room was clean , but location was in a very noisy area .Genuine Expedia guest review
"Within walking distance to river walk."
Good warm breakfast--free, close to the freeway. Free shuttle from the airport to the hotel. Also a shuttle to/from the Cruise ship. Within walking distance to several fast food places.Genuine Expedia guest review
"DESPERATELY IN NEED OF RENOVATION"
It was horrible!!! The building is in dire need of a remodel. It seems they have started in the rooms with the furniture but the carpet, the window traetments, the bathroom area a disaster. The reception area was under construction and it was obvious the surrounding area was not safe as the hotel staff was locked in the reception area after hours. Business […] was conducted via a slot in a window. I would never drvie pass there again must less reccommend anyone to stay there in its current state!!! Read moreGenuine Hotels.com guest review
"Good location near airport."
Good location near airport and beach but very run down. Really needs a make over.Genuine Expedia guest review
"Nice hotel, very comfortable"
I was picked up at the airport within 20 minutes of calling the hotel. The hotel staff were very personable and friendly. The free breakfast was very nice. There was a nice variety of both warm and cold items. The rooms were comfortable and nice. The only thing la king was probably a little bit of sprucing up on the outside.Genuine Expedia guest review
"Last minute reservation"
Not in a good neighborhood, that's why it's cheap.Genuine Expedia guest review
Never got my wake up call. They didn't tell me that the elevators would not be working in the morning. I had to shlep my luggage down four flights. I was told that the room were entered through the interior but they were all exterior entranceGenuine Expedia guest review
"Nice for an overnight stay when taking a cruise."
The property seems to be undergoing an upgrade.I was pleasantly surprised with the fresh condition of the room I was assigned. I was a bit apprehensive booking this property after reading some of the reviews but the schuttle from the airport and to the cruise port encouraged me to take a chance.I am glad I didGenuine Expedia guest review
"A work on progress"
A recent rebranding (from Days Inn) has come to this well-located but tired property. The lobby was closed for a complete gut/renovation. One of the two elevators was down. Guest room carpets and baths have been upgraded but remain small--two-bed rooms have just full-size beds and only one chair. Rooms in back offer pool and canal/marina views--ask […] for rooms x26, x27, x29 or x30 (rooms at x28 look at stairwell). Read moreGenuine Hotels.com guest review
"DO NOT STAY HERE"
This hotel is horrible! There was barf on the stairs, we got the wrong room and they wouldn't change it. One of the beds had hair in it, and they still wouldn't give us another roomGenuine Expedia guest review
"do yourself a favor and read this review"
Check-in @ 10:00p and the lobby was completely locked down. Had to stand in a vestibule and check-in thru bullet proof glass and the metal tray (similar to a gas station in a really bad neighborhood)). I asked for a 5:00a wake-up call (clerk said no problem) to be ready for the 6:00a hotel shuttle to the airport. I thought I would find a quick meal, […] but there is nothing anywhere near this dump. The only place I saw was a Salvation Army Store that was closed. So I made my way to the room on the 5th floor. The elevator was the slowest on the planet. The 3 minute trip seemed like an hour. Once to the room, it actually wasn't the worst I've seen, still not very nice. The door to the room was terrible. The road is very busy and the noise was load. I could see the traffic thru the gap in the closed door. Went to bed hungry and slightly uneasy because of the security at the lobby (if the clerk is behind bullet proof glass, can't be a safe place to be). I set the alarm clock as a back-up. Sure enough, no wake-up call. Get ready and go down to the lobby area to catch the shuttle. Nobody in the hotel to ask about the shuttles whereabouts. I peeked thru the shade in the window and there was a guy (desk clerk) sitting on a chair sleeping. I banged on the window and scared the heck out of him. I yelled shuttle to him. He got up and made a call. The shuttle was actually sitting in the parking lot with the driver sleeping inside of it. Read moreGenuine Expedia guest review
"For the price, nice hotel."
We stayed here for one night just because we were going on a cruise, it was cheap, and had a free shuttle to the airport and cruiseport. The room was clean and comfortable. There are some aspects of the hotel that need attention (the elevator needs some serious work, they were also in the middle of some sort of remodel in the main building while we […] were there). They have a continental breakfast included, which is nice. The breakfast had a nice variety: cereal, toast, fruit, juice, coffee, scrambled eggs, biscuits and gravy, etc.... For the price, it's not a bad place to stay, especially if you are staying there before or after a cruise. Read moreGenuine Expedia guest review
"close to beach"
disappointed with area, and hotel condition after rentavation completion may be worth rate; rooms entrance door needs to be sealed for privacy along with window sheers for drapes.Genuine Hotels.com guest review
The keys dint work on 2 occasions, one of the beds comforter had a stain. And was bit by bedbugs all over.Genuine Hotels.com guest review
Arrived late and took long for clerk. The room was smelling badGenuine Expedia guest review
Never again, was definitely not what I expected! The rooms were dirty, they we really rude, and customer service was ugly! I will never stay there ever again! The whole stay was a nightmare, they took forever to book me in. Everything was so lateGenuine Expedia guest review
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