All hotels in Indianapolis, Indiana, United States of America
1 room, 2 adults
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2544 Executive Dr, Indianapolis, IN, 46241, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.9 / 5Good

Score breakdown (from 766 reviews)

  • Location
    Great location
  • Food
    Food is all right
  • Vibe
    Poor vibe
  • Breakfast
    Bad breakfast
  • WiFi
    Bad internet service
  • Pool
    Bad pool
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2.0 / 5Fair
"Just older"
It's a huge hotel but just old. It's hay day is over. Update needed.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Bridgette, Thank you for your feedback on your recent stay. After completing an extensive renovation of our lobby and 35,000 square feet of meeting space, we have recently begun a renovation of our guest rooms. Much of our room inventory will be upgraded by March 31, with some additional work completed later this year. We hope to see you again to see our brand new look for a future stay. Sincerely, Angela Kearney
1 night business trip Jan 16, 2016
Bridgette
US
4.0 / 5Excellent
"Our Stay"
Our stay at the Wyndham Indianapolis West, was nice. I wish they there have been a microwave & a refrigerator in our room, since we were on the 5th floor. Elevator was out closest to our side, so had to take the stairs. Overall, it is a very nice clean Hotel.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guesr, Thank you for your feedback on your recent stay. We have noted your comments and are currently completing a property upgrade, which will later include the addition of refrigerators in many of our guest rooms. They are currently available on request. We also have microwaves available for guest use in several locations throughout the hotel. We are sorry to hear that there was an elevator issue during your stay and the inconvenience it may have caused. We look forward to your return in the near future. Sincerely, Angela Kearney
2 night romance trip Jan 15, 2016
A Traveler
US
3.0 / 5Good
"Not happy"
Encountered a bed bug in room 149, was moved to 473. Following morning got 1p.m. checkout and told cleaning lady we would be back later, don't clean yet. Returned to room done cleaning had money in cup and things still in there and she wanted to know what he was doing.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Tim, Thank you for your feedback on your recent stay. Though we are disappointed to hear that you did not enjoy your stay, we have gathered some information on communicating late checkout requests to our team in a more effective way. Please accept our apologies. After a thorough room inspection by our professional partner, room 149 was noted as "no activity". I would be happy to share the results to ease your mind. We do hope to be considered for a future stay. Please let us know if we can further assist. Sincerely, Angela Kearney
1 night trip Jan 16, 2016
Tim
US
4.0 / 5Excellent
"Parking charge not included."
I was told by Hotels.com that it was free parking to leave my car at the hotel for my entire trip. I even had the Hotels.com staff call the hotel to make sure it worked that way.I was told by the hotel that it would be an additional $6 per day for 4 days which is a great price for parking. I am not upset at the price only that it was misrepresented.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Guest, Thank you for your feedback. Your comments will be helpful in properly stating our inclusions on our partner site. We have contacted our partner and have requested some additional information be added to ensure clear information is provided to our guests. Thank you for bringing this to our attention. Sincerely, Angela Kearney
1 night business trip Jan 12, 2016
A Traveler
US
5.0 / 5Outstanding
"Indy"
Excellent
Genuine Hotels.com guest review
1 night business trip Jan 10, 2016
Librado
US
3.0 / 5Good
"NO breakfast included!"
only 1 elevator was in service and had to wait about 10 minutes either way and so was crowded when we finally go it. NO complementary breakfast!! and only ONE cup of coffee in the room for me (1 for hubby). but- super comfy bed!!
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Guest, My apologies that our main elevators were having trouble during your stay. Our other 3 elevators were in service but it did make it a bit slow to rooms while the parts were on order. As our brand model is designed, our hotel offers made to order cuisine for all meal periods with meeting service and a lounge. Though we do understand that many guests prefer select service hotels with a limited breakfast option included in the rate, this is not offered by Wyndham Hotels brand. We do apologize for any disappointment this may have caused. Sincerely, Angela Kearney General Manager
1 night family trip Jan 9, 2016
A Traveler
US
4.0 / 5Excellent
It was nice , but it did not have a Refrigerator or a Microwave . That would have made the room even nicer.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Guest, We are happy to hear that you found the hotel to be a pleasant experience. Based on customer feedback, have recently begun renovation that will add a room type that includes refrigerators in the future. Microwaves are available in several guest areas around the hotel. We hope to be your choice for a future stay in the area. Sincerely, Angela Kearney
1 night romance trip Dec 30, 2015
A Traveler
US
4.0 / 5Excellent
Stayed here about six times it was nice everytime.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Angela, On behalf of the staff at the Wyndham Indianapolis West, I would like to than you for your feedback. We are thrilled to hear we have gained your repeat patronage and that you have enjoyed your stay each time. Please let us know if there is some way we can better serve you at any time. We look forward to seeing you again. Sincerely, Angela Kearney akearney@wyndhamindianapoliswest.com
3 night romance trip Dec 31, 2015
angela
US
3.0 / 5Good
"Little Disappointed"
The stay was ok minus the fact that the ELEVATORS were down and no one had the courtesy to tell the guests. We waited on the 3rd floor for 20 minutes. We to walk down the stairs and got stuck in the stairwell. Tried to call and ask for room service (when they were open)... Kept getting a busy signal. Asked what time the lounge closed,and was told "I don't know??" Not the way a guest should be treated.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, On behalf of the staff, please accept my apologies for the experience you described regarding your recent stay. We did not expect 2 of our 5 elevators to remain offline from a service that was completed and posted information as we were informed by our vendor. We do apologize for any inconvenience. After reviewing your comments, we have reviewed our hours of operation will all our guest service associates to ensure we provide better information and service levels to our valued guests. Thank you for bringing this issue to our attention. We hope to have another chance to show our Hoosier hospitality. Sincerely, Angela Kearney
1 night trip Dec 31, 2015
A Traveler
US
4.0 / 5Excellent
"Good for an overnight stay while on the road"
Good, firm mattress, which was my priority.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear David, Thank you for your review and comment on your recent stay. We are happy to hear that you enjoyed our bedding and that it met your needs well. We hope to be your choice again the next time your travels bring you to the area. Sincerely, Angela Kearney
1 night business trip Jan 1, 2016
David
US
4.0 / 5Excellent
"On the way to Vegas to see the grandkids"
Nothing special about the place.
Genuine Hotels.com guest review
1 night family trip Dec 30, 2015
Anthony
US
4.0 / 5Excellent
"Good hotel close to the airport"
Close to airport for an early-morning flight. Staff were friendly and helpful. Room quite comfortable. There was a 24-hour convenience store in the lobby.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, Thank you for posting your feedback on your recent stay. We are happy to hear that you enjoyed a quiet and comfortable room and our 24 hour lobby cafe. We are glad to learn that you enjoyed proximity to the airport for a convenient early morning flight. We hope to see you again in the near future. Sincerely, Angela Kearney
1 night business trip Dec 29, 2015
A Traveler
US
3.0 / 5Good
"Uncomfortable"
Bed and pillows were really uncomfortable. I have been more comfortable at a red carpet inn. Expected much better from Wyndham.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Chris, On behalf of the staff, please accept my apologies for your experience. Though we do receive many compliments on our bedding, we realize that there are many variations for our many guests, We happily offer pillow options, upon request and very sorry to hear that we had not provided any for your comfort. We do hope for another chance to meet your needs on your next trip to the area. Sincerely, Angela Kearney
1 night family trip Dec 28, 2015
Chris
US
3.0 / 5Good
Air conditioning did not work, was hot all night and it kept me up.
Genuine Venere guest review
1 night trip Dec 26, 2015
Jason
US
4.0 / 5Excellent
"On the road again"
Easy road trip stay on Christmasi
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Nancy, Thank you for sharing your feedback of your recent holiday stay. We are happy yo hear that it was an easy trip and hope to see you upon your return to the area. Sincerely, Angela Kearney
1 night romance trip Dec 25, 2015
Nancy
US
4.0 / 5Excellent
Everyone was friendly at the desk. The floor was quiet that I stayed on. The only complaint is my tv picture was very fuzzy. The bathroom has very good lighting. Shower had good water pressure.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Preschious, Thank you for posting your comments on your recent stay. We are happy to hear that the reception desk staff was friendly and that your room was quiet and met your needs. We are sorry to hear about your TV issues and have requested a reset of our satellite provider. We look forward to being your host again in the future. Sincerely, Angela Kearney
1 night business trip Dec 27, 2015
Preschious
US
5.0 / 5Outstanding
The staff was very nice and helpful. The shuttle drivers were very helpful with our luggage and delivery. I will definetly stay again.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Victoria, Thank you for your 5 star rating of your recent stay at the Wyndham Indianapolis West. We are happy to hear that our staff was friendly and helpful and that you were able to utilize our shuttle service. We are happy to know you will return and look forward to being your host again. Sincerely, Angela Kearney
1 night family trip Dec 17, 2015
victoria
US
2.0 / 5Fair
"Bad service"
They gave us the keys, went to our room and it was not cleaned. Back down to desk, assigned us another room. About 1 hour later, as I was getting ready to shower, a man walks into our room! They had given him a key and rented him the room. Totally unprofessional,
Genuine Venere guest review
1 night romance trip Dec 22, 2015
Carlen
US
5.0 / 5Outstanding
"On way home for Christmas."
Everything fine except room was too close to the elevator so I could hear it arrive at my floor by dinging.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Guest, Thank you for your 5 star review and for sharing your comments on your recent stay. We are sorry to hear the elevator from your room and will be sure to place you in a room away from the landing for return. We look forward to being your host again in the near future. Sincerely, Angela Kearney
1 night family trip Dec 23, 2015
Tim
US
5.0 / 5Outstanding
"I would stay again"
Only there for a brief time but was very satisfied.
Genuine Hotels.com guest review
1 night family trip Dec 18, 2015
A Traveler
US
5.0 / 5Outstanding
"will stay again at the Wyndham west, tk u"
The stay was very very nice, we did have an issue with the TV and lights on one wall but maintenance arrived very fast and let us know the switch was in the closet because we were in an end rm..lol, we didn't know that..our stay was great!
Genuine Hotels.com guest review
1 night family trip Dec 20, 2015
Kathleen
US
4.0 / 5Excellent
"Short stay"
The desk service was great and the room was nice but there was trash in the wastebasket and a water bottle in the bathroom. We did not know if it was meant to be there or the last customer left it.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2015
Don
US
5.0 / 5Outstanding
"Restful Stay"
Very nice staff. Great location and wonderful room. Comfortable and clean bed.
Genuine Venere guest review
1 night family trip Dec 20, 2015
George
US
1.0 / 5Poor
"Bad Stay"
I was constantly called about not having documents that you should have sent regarding my reservation. I also was given a room that was not prepared for me; I had to call to have towels, coffee, cups, etc. brought to the room which I never got it the day of check-in. I call the next morning again asking for the same items and was apologize to my management about not getting them. I was call again the next day asking was I extending my stay and I again had to remind them that I reserved the room for two days and they could find any fax or documents indicating that I had reserve the room for two days; again no information was available as they indicated from Hotels.com. I pulled up my computer and show them my reservation. The bathtub was dirty and the paint was chipping from ceiling in bathroom over shower.
Genuine Hotels.com guest review
2 night business trip Dec 18, 2015
Barbara
US
2.0 / 5Fair
The hotel was ok. The hot water heat was not hot at all. The maintance people came and try to fix it.. The towels was real hard and the tv was broke it the back. But we had a good night sleep.
Genuine Venere guest review
1 night family trip Dec 19, 2015
Norman
US
4.0 / 5Excellent
I felt the lady checking me seemed to want to get on to some other thing, she was not overly helpful with a question I had. then I order a yogurt parfait to eat in my room the granola was soggy
Genuine Hotels.com guest review
1 night business trip Dec 15, 2015
A Traveler
US
4.0 / 5Excellent
"Easy in, easy out"
Reserved a room w/ 1 King Sized bed. Was given two twins. Went down to inquire about it and was switched to a King without issue.
Genuine Hotels.com guest review
1 night business trip Dec 18, 2015
Marc
US
5.0 / 5Outstanding
"Great place, the Wyndham"
Was a very friendly, clean, modern type place!! Everyone you walked past was so nice!! The room was very nice as well!!
Genuine Hotels.com guest review
1 night trip with friends Dec 18, 2015
A Traveler
US
5.0 / 5Outstanding
Will be staying again
Genuine Hotels.com guest review
1 night family trip Dec 18, 2015
Mario
US
5.0 / 5Outstanding
"Perfection!"
We got this room at a GREAT price, and we were very satisfied! It was just me and my three toddler girls, we got in at about midnight. They were tired, cold and cranky. The night security guard went above and beyond and noticed that they were cranky and we to the back and got them all glow sticks. They LOVE it and cheered up instantly. They ran in circles giggling and laughing and the staff members didn't even mind or chastis them for being children. The lady at the front desk was very nice and helped me with my reservation. The rooms were comfortable, clean, and cool. After getting kids situated, we all slept soundly and were able to sleep in till 10am!! Never happens with my girls so this was huge. Check out was a breeze. The only downfall was it was in an industrious area so the scene out the window kinda sucked but that's to be expected with a hotel right next to the airport so no worries. Oh, and there was no included breakfast so that was kinda a downer.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Kaitlyn, On behalf of the staff and management of the Wyndham Indianapolis West. we thank you for 5 star review and wonderful feedback. We love perfection!. We are happy to hear your stay was enjoyable for you and your children. We take great pride in providing Hoosier hospitality to our guests. Children are one of the brightest spots in our day. Being a full service Wyndham Brand hotel, our model includes freshly made breakfast, lunch and dinner items and are not included in room rates as other select service sister properties. We do understand that many guests prefer the inclusion but do not foresee this to change for the brand any time soon. We hope to see you again on your nest trip to the area. Sincerely, Angela Kearney
1 night family trip Dec 19, 2015
Kaitlyn
US
5.0 / 5Outstanding
"1 night stay!"
The hotel was very nice! Room was big,clean and comfortable! The lady that checked me in was slightly rude but the lady that checked me out was very nice!!!
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Whitney, Thank you for your 5 star review and feedback on your recent stay. We are happy to hear about your satisfaction with you room and found it clean and comfortable. My apologies for the mixed friendliness level at the reception desk. We have met with all team members this week to re-inspire our service levels. We appreciate your comment to let us know how we can improve. Sincerely, Angela Kearney
1 night business trip Dec 13, 2015
whitney
US
4.0 / 5Excellent
Tub was in dire need on renovation. The handle came off in my hand. Otherwise, a very nice room.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, Thank you for sharing your feedback on your recent stay. We are sorry to hear about the issues with the tub handle and have an urgent project to check all guest room maintenance issues over the coming weeks. Despite the issue, we are happy you found other items in order. We hope to see you again soon. Sincerely, Angela Kearney
1 night family trip Dec 13, 2015
A Traveler
US
5.0 / 5Outstanding
The air conditioner did not work. It was put on 65 degrees and it went up to 71 degrees. Everything else was quite wonderful. The hotel staff were very friendly.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Stella, Thank you for your 5 star review and comments on your recent stay at the Wyndham Indianapolis West. We are happy to hear that you enjoyed the hotel and staff. We apologize for the issue with your temperature controls. After a very busy quarter, we are in the process of a full maintenance check in all guest rooms. We look forward to being your host again. Sincerely, Angela Kearney
1 night family trip Dec 12, 2015
Stella
US
4.0 / 5Excellent
Great experience. I highly recommend it..
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Juan, On behalf of the team at the Wyndham Indianapolis West, thank you for your feedback on your recent stay. We are thrilled to hear that you had a great experience. We appreciate your recommendation and hope to see you again soon. Sincerely, Angela Kearney
2 night business trip Dec 11, 2015
Juan
US
5.0 / 5Outstanding
The room was great for our needs.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Robert, On behalf of the team of the Wyndham Indianapolis West, we appreciate your 5 star review. We are happy to hear that the room met your needs and hope to see you again soon. Sincerely, Angela Kearney
1 night business trip Dec 11, 2015
Robert
US
5.0 / 5Outstanding
Nice hotel
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear David, Thank you for the 5 star review. We appreciate hearing feedback from satisfied guests, as well as opportunities to improve. Thanks for taking the time to share it. Sincerely, Angela Kearney
1 night trip with friends Nov 27, 2015
David
US
3.0 / 5Good
"unhappy in indy"
The night tables were dirty. The heater did not work. Call down stairs and was told main does not come in until 7. It was 5am when we called. Then when we checked out at 830 still no main guy. The shower head came out of the wall when I went to adjust the shower head.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued guest, We are very sorry to hear that we missed multiple details in your room and did not have an appropriate solution for you. Our management team will review these issues for a resolution. Thank you for bringing your concerns to our attention. We hope to get another chance to win your confidence. Sincerely, Angela Kearney
1 night family trip Dec 5, 2015
A Traveler
US
2.0 / 5Fair
"Old and outdated and over priced"
Needs to be updated ASAP! I understand I booked at a very high demand time, but nearly 400 dollars for a room straight from the 80's?? That's ridiculous ... No continental breakfast either? And couldn't check it until 3 even if you called ahead.. I would only recommend this place if it cost less than $80..
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Jennifer, We are disappointed to hear of your dissatisfaction. Though we are in the midst of planning the next phase of our renovation to complete our rooms following our space and lobby, we do our best to provide clean and comfortable accommodations at a fair price. During citywide events, the market pricing is increased for all hotel types, with our pricing in a fair range. As a full service hotel with food and beverage outlets, our model does not include breakfast. We understand that many guests prefer this inclusion, however, our food and beverage options are made to order items and are available throughout the day and evening. Thank you for your feedback. We appreciate your patronage. Sincerely, Angela Kearney
1 night trip with friends Dec 5, 2015
Jennifer
US
4.0 / 5Excellent
Came for big ten game and everything was very good. Only problem was bathroom, bath tub drained slowly and shower curtain would not stay in position.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Paul, Thank you for your comments on your recent stay. We are happy to hear that you have enjoyed your stay. Our housekeeping team will identify the room to repair the drain and adjust the curtain. Thank you for letting is know. We hope to see you again during your next visit to the Indianapolis area. Sincerely, Angela Kearney
2 night family trip Dec 4, 2015
Paul
US
2.0 / 5Fair
"Serves its purpose"
The room served its purpose. We slept there. Hotels were scarce for the Big Ten Championship game, and for the second time, I ended up here. We won both games, so I expect to be back.
Genuine Hotels.com guest review
2 night trip with friends Dec 5, 2015
randall
US
5.0 / 5Outstanding
"Great stay"
I was happy with everything except the fact that even though the bar was open you could not get food at midnight. We were looking to eat after the game and was disappointed to see we could not get anything to eat outside of the small convenient area.
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
JoAnne
US
5.0 / 5Outstanding
Only negative is parking is $32, valet add'l $12
Genuine Hotels.com guest review
1 night business trip Nov 25, 2015
Ricardo
US
5.0 / 5Outstanding
Excellent hotel, excellent staff, 5 star stay!!
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, On behalf of the staff of the Wyndham Indianapolis west, thank you for your 5 star rating and positive comments on our staff. We strive for excellence and are thrilled when we receive this feedback. We look forward to being your host again in the future. Sincerely, Angela Kearney
1 night trip Nov 24, 2015
A Traveler
US
4.0 / 5Excellent
room wasn't ready at the time for check in I was made to wait till after 6pm and the room still wasn't ready. went out to supper the room was ready at ( pm
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Jay, On behalf of the staff and management, please accept our apologies for the delay in checking in. This is a rare occurrence in the uncertainty of guest departure times from the prior night. We do apologize for any inconvenience. We are happy to see your rating remained high, despite your delay and are hopeful you will consider us for a future stay. Sincerely, Angela Kearney
1 night trip Nov 14, 2015
Jay
US
1.0 / 5Poor
"Do not stay here."
Horrible conditions of the hotel room. Mold was around bathtub and outlet strip was torn off the wall. Air vents were very dirty and iron in the room was broke.
Genuine Hotels.com guest review
1 night family trip Nov 7, 2015
Cory
US
5.0 / 5Outstanding
Only complaint would be vacuuming outside my door before 9:00am. The sheets smelled great!!
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Marsha, Thank you for your comments and 5 star review. The staff and management of the Wyndham Indianapolis West takes great pride in our guest satisfaction. We are thrilled to hear when we hear about the excellent experiences. We have forwarded your comments about vacuuming to the Executive Housekeeper and will discuss better options to address public areas. We hope to be your host again soon. Sincerely, Angela Kearney
1 night family trip Nov 7, 2015
Marsha
US
4.0 / 5Excellent
There was a small mess up when they gave us the wrong room that was already occupied. They fixed it and gave us a free breakfast. Everything else worked out fine.
Genuine Expedia guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, Thank you for posting comments on your recent stay. We apologize for the error with your room assignment. We are happy to hear that we quickly resolved the issue and offered compensation. We hope to see you again soon. Sincerely, Angela Kearney
Other trip Nov 9, 2015
A Traveler
US
4.0 / 5Excellent
The service was great. We did not get in to the airport until after midnight and they were very prompt picking us up, and the driver was very pleasant.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Valued Guest, Thank you for taking the time to post a review of the Wyndham Indianapolis West. We are happy to hear that our service team performed well and that your shuttle service was prompt and friendly. We appreciate you sharing your experience and hope to see you again soon. Sincerely, Angela Kearney
1 night romance trip Oct 20, 2015
A Traveler
US
3.0 / 5Good
"Basic at Best - No amenities"
The room is a basic room with no in room amenities like microwave, refrigerator or even a tv programming guide for where to find each station. No morning breakfast either, but they do push the Starbucks in the lobby. I also requested to be near a group of rooms we had booked as a group and I was on a totally separate floor and near the front of the hotel while our group was in the back on another floor. One other bit of note to comment about, the desk clerk had a line in front of her and was picking up the phone and hanging it back up, so I hope you were not calling to reserve a room. Maybe you were and now you can stay someplace better.
Genuine Hotels.com guest review
Response by Wyndham Indianapolis West
Dear Mike, We are disappointed to hear that you did not fully enjoy your experience. As a full service hotel brand, we are required to follow brand standards, that do not include some of the amenities you noted. Though we realize that some guests prefer select service hotels that do not feature ala carte dining and events, but offer complimentary breakfast, we are not among the brands that features this offering. Please note that our wake up call system rings at the front desk when our guests do not pick up their wake up call. The desk is trained on the ringing sound of this feature and disconnects the call after noting the room number for follow up. We apologize that this may appear to be a service issue and are trying to change the option of our new phone system. We do hope there is an opportunity to gain your patronage for a future stay. Sincerely, Angela Kearney
1 night trip with friends Oct 30, 2015
Mike
US
2.0 / 5Fair
"disappointed in Wyndham"
housekeeping was less than stellar, over the week my room was not vacuumed once. Remote control was asked to be fixed 3 different times. overall, probably would not stay here again.
Genuine Hotels.com guest review
5 night business trip Oct 25, 2015
Mike
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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