"Great Staff, But..."
The hotel is old and needs a lot of upgrades to the rooms. Our room had a couch so bad that when you sat on it you went right to the floor. Came home from dinner on Friday 11/9 to find water all over the floor as the toilet was "gushing"! Had to move to another room. Next day told old room was fixed and made up...NOPE. Had to wait over an hour to get […] another room...The STAFF is great and very helpful, they're just fighting an uphill battle trying to keep this place going. Read moreGenuine Hotels.com guest review
"Not very clean"
Dirty and low quality hotel but it was the only one available during our timeframe. Staff were friendly. Free shuttle was nice. Ok place to stay if you're on a budget and not going to be in the room much.Genuine Hotels.com guest review
Enjoyed the stay. The staff was friendly and helpful. Great location. Located right when you come into Key West.Genuine Hotels.com guest review
It served our purpose- price was high for the quality of the room. Bathroom needs some work but was clean.Genuine Hotels.com guest review
Had a problem with our hot water the second night. Both ice machines were out of ice...I had to walk to the lobby to get ice from the Waffle House. We had no hotel service on the first day, I had to go to the lobby to ask them to send us some more towels. Nice pool, nice room, comfortable bed and nice area.Genuine Hotels.com guest review
"get there to find extra charges and not disclosed"
Not happy with Day's Inn at this location worse stay with Day's Inn ever. first complaint got there with a pre-paid res. no where in the booking does it say that you have a resort fee? the place was not even Day's Inn quality, nothing more than horrible coffee 24 hours a day in lobby. tv and couch that the front desk staff used. and a computer and wi […] fii in room that did not work along with tv that didn't work. changed room the second night had tv work but beds worse and room in poor condition. I would rate this a one star at the very most for a AAA rating and resort fee was pure insult as I wrote on my receipt that I did not agree with the charges. Read moreGenuine Hotels.com guest review
Overall I was satisfied... they only complaint I had in spending 6 days in Key West was our bed.. you could feel the springs in the mattress it was so worn out.... it literally looked like a 19 seventy's mattress set..Genuine Hotels.com guest review
"great for the money"
The room was very large with a seperated living room and kitchen, minus the stove. We had a problem at check-in regarding the last name of the second room that I purchased. The woman whose name I put it in, uses her maiden name now, and the Days Inn gave us a hard time, even though it was paid for in advance. They said that since we used Hotels.com, […] we need to contact them. They enentually came to their sences. The shuttle bus only stops in two spots, one about a mile from Duval Street, and the other about 1/3 of a mile from the beach. I can't see why they can't drive the extra distance. Overall it was a good hotel and we will be stating there again. Read moreGenuine Hotels.com guest review
Charge 9.99 dollar resort fee rip off road construction nightmare the bitterness of low quality remains long after the sweetness of low price is forgottenGenuine Hotels.com guest review
The rooms need some upgrading! The bedding needs to be replaced. There are no safes in the room. There is no iron in room either I had to call for one. The hotel is across from an outpatient center. They do have a waffle house where you can have breakfast (not included). There is also a tour guide by front desk who will inform you about what's going […] on around the area. Read moreGenuine Hotels.com guest review
"Entrance to Key West"
It was very nice.Genuine Hotels.com guest review
"one night only"
fee for shuttle should be on a use basis.Genuine Hotels.com guest review
"Wouldn't stay there again."
The rug was dirty. The bathroom had mold around the tub. The door at the bottom was rotted & rust holes in it. I was charged $$.$$ for the shuttle that made a stop four long blocks from Duval street. I was charged $$.$$ for a breakfast coupon for 10% off. At least this is what the clerk told me when I questioned the charges on my bill. The Waffle House […] was filthy.There was undesirable people walking around all hours of the day & night. Hotels.com need to check out what they recommend. Read moreGenuine Hotels.com guest review
Good price for Key West.Genuine Hotels.com guest review
"Great place to stay!"
Wasn't expecting much because the ratings weren't great, but it was a really good value for the quality (and for Key West). They have a free shuttle to duvall st. so no need to get a taxi (unless you stay out past 1130...but the taxi isn't that bad to get back). The rooms were clean and everything in them worked. The neighborhood is safe. Was really […] pleased overall! Would stay here again! Read moreGenuine Hotels.com guest review
"Average accomodations, decent price"
Mostly OK, nothing special. On-site Waffle House was very convenient. Biggest problem was noise, both traffic and other guests. Typical "paper-thin walls" place, and other guests just talking on the deck outside the room (at 2 and 3 am) woke me up twice. Not sure if there was something special going on, or if it was just the weekend. If you go, be sure […] you get an invite to the party... Read moreGenuine Hotels.com guest review
It's key west so we didn't spend much time in the room but it was clean and pool was great. Very freindlyGenuine Hotels.com guest review
"very friendly staff"
my stay was very delightful. I was very please with the shuttle service and the the cleanliness of the room. The Staff was very friendly and very informative about the area. I will definitely suggest the hotel to my friends.Genuine Hotels.com guest review
"Nice place to stay for 2 nights"
If we want to go to Key West again, we will go to this motel again.Genuine Hotels.com guest review
The beds were nicely made & the bathroom clean. Tv worked well. Chairs were dirty & stained, the carpet was stained but clean. The room was VERY dark! There was a bedside lamp w/ashort in it so I did not use it. The only other light was a pole-type lamp w/ a low watt bulb and the pole was broken in the middle so bumping it made it come apart.Genuine Hotels.com guest review
The staff was WONDERFUL. Attentive, cheerful, helpful. We couldn't have asked for better.Genuine Hotels.com guest review
"Pick A New Place"
The hotel was in rough shape,,,,For what they charge in Key West this place should be kept up like a palace.....The carpet was dirty and grungy, made you afraid to take your shoes off in the room. The sheets were nasty, the second night I peeled back the blanket and I use the word blanket or should I say bedcover and the sheets had burn marks on them......who […] puts sheets on a bed that are marked up? The only nice part of the stay was the staff, they were friendly........... Read moreGenuine Hotels.com guest review
Everything was bad No recommendedGenuine Hotels.com guest review
staff were awesomeGenuine Hotels.com guest review
Rooms were clean. WiFi didn't work but u pay for it in a resort fee which includes coffee and ride to town.Genuine Hotels.com guest review
"About what I expected..."
We stayed here because of the budget price. The rooms were not very clean and the mattress seemed pretty old, but for the relative price we payed it was about what we expected.Genuine Hotels.com guest review
I would definitly stay here again. Perfect spot no noise and shuttles to all the action.Genuine Hotels.com guest review
The hotel was horrible from any view point but to me a major factor was that the water would not drain out of the bath tub when showering. Ugh!!!! But then you "get what you pay for".Genuine Hotels.com guest review
Would not recomend it to others.Genuine Hotels.com guest review
DID NOT APPRECIATE BEING CHARGED $8.95 A DAY FOR CONTINENTAL BREAKFAST 3 DAYS IN A ROW. CHARGE WAS AUTOMATIC WHETHER YOU ATE IT OR NOT. WE DID NOT EAT BREAKFAST AT ANY TIME. HOTEL SAYS IT IS AN AUTOMATIC CHARGE WHETHER YOU USE IT OR NOT.Genuine Hotels.com guest review
"King Suite Not firt for a King"
CHECK IN WAS NOT UNTIL 4 AND THEN IT STILL WASNT READY AND WE ONLY GOT ONE TOWEL FOR TWO OF US .The old saying you get what you paid for... well we didn't even get that..the carpets were black and the tile floor in the kitchen area were grey and they were supposed to be white. Looked like it hadn't been cleaned in years. needlesstosay we never took […] our shoes off and won't go back again. Read moreGenuine Hotels.com guest review
No fridge in the room, and slow-working ice machines (probably because of no fridges), caused some problems, but a nice stay overall. Good shuttle service, and shared pools among 3 or 4 neighboring hotels.Genuine Hotels.com guest review
The shuttle to downtown is very reliable and convenient.Genuine Hotels.com guest review
"It is Days Inn"
It is a Days Inn, no better, no worse then any Days Inn I've every stayed in. Be prepared to pay about $9.00 when you get there for the shuttle service, and the fact they have orange juice and coffee in the lobby. The $9.00 is worth it for the shuttle.Genuine Hotels.com guest review
This hotel is quick to cancel reservations EVEN when the room (FOUR DAYS) is COMPLETELY PAID FOR. Combined with a staff unable to understand english. We paid for an extra night at another hotel just to try to get answers as to why they cancelled our reservations! We did the only thing we could do (put it behind us) in order to salvage our vacation. […] We will NEVER again stay there and/or make reservations without a gaurantee that even if we are late, we will have a room. Not a good start!! Read moreGenuine Hotels.com guest review
"nice hotel, bad location, shuttle very bad."
Hotel was great, staff was very nice. The location is about 4 miles from the main street duval street. They offer a "free" shuttle that costs an additional 9 dollars a day that wasn't stated on hotels.com. the shuttle is to run every 15 mins, it was closer to 45 mins, we had to stand rammed in to it when it did come because so many people wanted to […] use it. Also there was no ac in the shuttle. Hotel was your average no problems hotel...the shuttle made it a nightmare because a taxi ride (we tried once...because the shuttle never came) was 20 dollars one way... sooooo I wont go back to this hotel just purely on location and poor shuttle service. Read moreGenuine Hotels.com guest review
I am very unhappy customer. I have stayed at your Day Inns before and I would have never thought to have such horrible conditions. When I booked they told me they had continental breakfast which in our case was juice and coffee. We requested a smoker room which was ok but did not even have an ash tray to put your cigarette ashes in we used paper cups […] with water in them. When we returned home our socks were green because the carpeting was so dirty. Went to gete some ice and 2 ice machine and not able to get ice. I feel bad that we spent so much money for the room and I would not recommend it anyone because of the conditions and the price. Read moreGenuine Hotels.com guest review
"Great deal for the price"
I had a great experience with the desk clerks and they made myself and my kids feel very welcome. The location is good and the shuttle bus that provided transportation to the downtown area was a good deal.Genuine Hotels.com guest review
"Great if you can't afford downtown"
This was a great place to stay if you can't afford the historic downtown which is quite expensive with kids. The shuttle is awesome. Very convenient and picks up every 15 minutes at two locations downtown. Will definitely stay here again.Genuine Hotels.com guest review
"Far from everything but shuttle available"
Employees courteous and caring. Poor services, room needs refreshment, towel not clean, shuttle not always on time. Will try the Blue Merlin next time, highly recommended by another traveller, for the same price.Genuine Hotels.com guest review
its key west...hot spot of FL but room price was too pricey. it was cleanGenuine Hotels.com guest review
"beaches and attractractions"
All rooms should have a refregrator, and the ice machine should be working at all times then in the morning, security could be better at this motel.Genuine Hotels.com guest review
"OK. Clean and the shuttle takes you to the city."
It is worth it's price. All we needed and it is clean. Only the AC was a bit to loud.Genuine Hotels.com guest review
"good location for key west"
IT WAS GOOD WEATHER WAS GOOD POOL WAS EXCELLENT HOTEL STAFF WAS COURTEOUS AND PROFESSIONAL AT ALL TIMES ROOM WAS A BIT DATED BUT OVERALL NOT BAD MY ROOM WAS OVERBOOKED SO THEY UPGRADED ME TO A SUITE AT NO CHARGE WHICH WAS VERY NICE OF THEM TO DO THATGenuine Hotels.com guest review
Room was what I expected. Usually when we stay in hotels in the southern states we find roaches. This room did not have them.Genuine Hotels.com guest review
"To Have and Have Not"
In the land of Hemingway, it only seemed appropriate to borrower his Key West inspired theme for this review. The Haves: The service was amazing. The front-desk clerks were very courteous and helpful. The concierge (yep, they have one) was truly there to ensure you had a great time. She arranged and booked tours at no additional costs provided information […] on the shuttle service, and supplied us with drink tickets to several of Key West's watering holes. Last but not least the attached Waffle House was great for late night coffee and the next day's breakfast. The Have Nots: The carpets in the rooms were stained and or dirty- I couldn't determine, which made everything else seem unsanitary, including the bed coverings and linens. Taking into consideration that is a motel in the truest definition, and the extremely reasonable rates and availability, the expectations shouldn't have been that high in the first place. Moreover, I will pay more to stay someplace else next time. All they need to do to have a great place at a great value is to put in new carpet and clean it up a bit. Read moreGenuine Hotels.com guest review
"ok to stay"
PleasantGenuine Hotels.com guest review
"Easy to get to then marina & downtown Key West!"
I was pleasantly surprised with our stay! Oversized room with refrig & living area for the cost was fabulous! The bed was comfy (king sized!) & needs were met! If you want to take it up a few notches~carpet is worn and stained. Upgrade towels as they are too small and scratchy. You advertise Showtime and it was not working. Also noticed additional charges […] that somehow appeared....thank goodness my husband peeks! The desk did rectify immediately! Read moreGenuine Hotels.com guest review
Very easy to find. The shuttle service to all downtown attraction was great. Do not understand the charge for using towels but for the price of the room in a vacation spot such as Key West I will pay it.Genuine Hotels.com guest review
"kew west stay"
very nice hotel deff would like to returnGenuine Hotels.com guest review
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