"Comfortable but lacking"
When we checked in, the man at the desk was not friendly at all. Chalked it up to a bad day. Entered the room and it was 80+ inside, it was about the same outside. Turned on the air. It didn't work well. Blew out coolish air. Lowered temp to 40 and it seemed to help a little. We ended up sleeping with the window cracked all night and thankfully it dropped […] below 40 outside. I found out the second night no one had A/C. There was no tv remote and when I went to the front desk, he couldn't find one. I was ok waiting until morning. The carpets were so dirty our feet turned black after 1/2 hour. On the positive side, the sheets and towels were clean. It was quiet although we were on a busy street. Breakfast was ok. Oatmeal, muffins, fruit, milk, juice, coffee and toast. Nothing fancy but got the day started. Limited seating though. Read moreGenuine Expedia guest review
"Old Wet Dog"
The room smelled like old sticky wet dog. My shoes stuck to the floor as I walked across the room. There were large stain patterns in multiple places. The wall paper was peeling and the towels were rags like I would use in my garage. It was cheap and you get what you pay for.Genuine Expedia guest review
"Nice for the Price"
Good: Pretty good "Continental Breakfast." WiFi relatively stable. Not So Good: WiFi a bit painful to log in to. Room in a corner at the edge of the property: persistent smell of chicken cooking at the Chic-a-Fil next door; plastic slats in chainlink fence rattled all night in fierce Flagstaff winds.Genuine Expedia guest review
"Inexpensive, but not worth the price."
Condition of hotel was barely okay considering the price. Hotel was changing carpet and left the old carpet bundled in front of the ice machine. The most disappointing was the complete lack of engagement of the front desk staff. The staff was so focused on what they were doing on the computer that asking for assistance seemed like an intrusion. This […] was obviously a result of the manager. I had, unknowingly, seen the manager on all three days of my stay but didn't know it. His idea of professional attire was basketball workout cloths. I would later learn that his position is a result of nepotism as he is related in some fashion to the owners. The coup de grace occurred on our last night there. Upon returning from a day at the grand canyon, we entered our room to find a used cleaning glove on top of my wife's cosmetic bag. Even after complaining about this, on the next morning, the manager saw me packing up the car for the drive home, yet made no effort to speak to me, let alone apologize. As our daughter will be attending the local university for the next four years, this location made serious customer service errors as we will be visiting frequently, but not staying there. Assuming that EconoLodge is a franchise, corporate management really needs to inspect and rate this operation. This location is not representing the brand in a positive manner. Read moreGenuine Expedia guest review
The hotel was good for the price but could not connect to the free Wifi even with the passwords given by the hotel pesonel.Genuine Hotels.com guest review
"good economy option"
Very clean but basic. The size of the room made it a little tight to move around and we were at an end room next to the Chic-fil-a where there were pressure walking early Sunday morning. The pool was still closed. Good location for access from freeway and to old downtown.Genuine Hotels.com guest review
The Lady at the counter was very nice and helpful and even went out of her way to offer up some helpful tips for going to the Grand Canyon. Great customer service. From the outside I should have guessed that the rooms would not be very nice but I was not expecting them to be so bad. We got our room and when we got inside it smelled musty but I thought […] If i opened a window while we went to Dinner it would be fine. I was wrong we got back and it still smelled, while I was getting ready to go to the front desk and get a different room my husband noticed that the carpet was wet (found the source of the musty smell). We got a different room and while it was a non smoking room you could tell that at one time it had been a smoking. I understand that the location of this place near the grand Canyon means that they can charge more but it should have been half what we paid for the night with as run down as the place was. Read moreGenuine Expedia guest review
"Basic and cheap"
No fridge or microwave. Surrounded with plenty of shopping, food, and gas stations. Not the closest hotel to the Interstate by any means. Served it purpose for a cheap place to sleep overnight.Genuine Hotels.com guest review
"It's inexpensive for a reason..."
Just keep driving past this one. The room appeared to be clean, but had a VERY strong bleach odor. There was mold and mildew throughout the room and the carpet felt like it was wet even though it wasn't.Genuine Hotels.com guest review
I had no issues, great stay for the price. It's close to the NAU.Genuine Expedia guest review
The hotel was not at full capacity and they stuck us in a room right next to the street. It was very loud. There was water damages showing on the ceiling from a roof leak. The shower was also dirty and the room was very dusty with dust and dirt that looked as if it had been there a while. We were very unsatisfied.Genuine Hotels.com guest review
Dirty floors,pillows smelled of smoke. Cheap, easy access,quiet,warm.Genuine Hotels.com guest review
Good Rates. Beds/pillows were very mediocre. Cleanliness was average.Genuine Expedia guest review
The hotel is in a great location. However, the room was a non-smoking room that smelled musty and left my belongings with an unclean odor. The curtain rod in the shower was falling out of the wall, leaving the bathroom floor soaked. The sink only provided hot water, tv was faulty, and to top it off the room next to us had seven guests. The noise was […] ridiculous. When calling the front desk to complain, they stated they stood outside the room and didn't hear anything unusual. Well, it was 7:00am, and in my mind, partying and loud banging around are unusual! Will definitely NOT be staying here again! Read moreGenuine Hotels.com guest review
"in the middle of all. treated us great"
i though the hotel was great. the staff was polite and very accomidating with all my request.the olny disappointment was the breakfast. But everything else was real good.thank you i would stay there again.Genuine Hotels.com guest review
"Party next door!"
The room next door was partying most of the night, and the room only had little space heater!Genuine Hotels.com guest review
"cheap place to sleep"
no major complaints. door looked like it had been hit by a battering ram and didn't close at the top (though it did latch and lock). Not really a problem except that it let in more noise and let out more heat.Genuine Hotels.com guest review
"Near Northern Arizona University"
Heater in the room worked very well, although it was somewhat noisy; not a big problem (a popping noise occurred several minutes before the unit came on - everytime). Near most of the places I went. Very dated interior, but clean, except for the bathroom above the shower stall appeared as though it hadn't been wiped down in months. The shower curtain […] rod wasn't secured to the wall; it was a curved rod & tilted down so that the shower curtain didn't stay closed. I notified the front desk on checkout of the curtain rod & wall above shower stall. She politely told me she would notify maintenance & housekeeping. I was on the second floor & at the landing of the (exterior) stairs was a constant pool of ice/water. I stayed two nights & never noticed any attempt to clear the area other than a few sprinklings of salt-like material. Clearly I was given the "left over" room. Read moreGenuine Hotels.com guest review
To be honest, the sheets looked liked they were not professionally cleaned. The pillows were SO dirty I had to asked for another. The desk clerk was not so courteous, he was more into the NFL games when I checked in. I'm not sure if I would recommend it to others but if it's the last resort I would probably go there but for now not for a long time.Genuine Hotels.com guest review
"Ice Berg Hotel"
When we arrived we went to our room and it was not ready. We had to get another room only to find out that the only rooms left were upstairs which only come with space heaters. The room was ice cold since it was only 16 degrees outside. We froze until about 2 a.m. when the space heater finally caught up.Genuine Expedia guest review
"Fine for a quick en route stay"
Reasonably friendly staff. Comfortable room. It had all the amenities we needed including cable TV, WiFi, and alarm clock.Genuine Expedia guest review
I was a little anxious about staying at this hotel...I am usually a Marriott stayer only! But it wasn't bad...location was great and room was clean. Never made it to breakfast but dunkin donuts was right next door :)Genuine Hotels.com guest review
"Not the best"
I found this hotel unacceptable for the following reasons. The towels had mascara marks, the TV did not work, the wi-fi did not work. There are only a couple of spots to sit at the breakfast station... look around before staying here.Genuine Hotels.com guest review
The room reeked of smoke! I don't recall even having the option to choose non smoking. It it was horrible!Genuine Hotels.com guest review
"Nice place to stay"
It was a great experience. All the amenities were good. We requested for an infant crib and that was also available. Breakfast was also good. Everywhere inside the hotel was clean even though it was snow all over outside.Genuine Expedia guest review
"Great hotel with great location"
Great hotel with great location. The room was comfy with all basic amenities. Breakfast was good. Internet speed could have been a bit faster.Genuine Expedia guest review
"perfect location between Grand canyon and sedona"
The location of this hotel is perfect, Flagstaff is a nice city with an interesting campus and observatory. The hotel was clean, the breakfast ok for the price. There are a lot of options to eat and shop 5 minutes walking and it's really convenient.Genuine Hotels.com guest review
Though the staff was kind, the hotel is run down. The room was old, and the beds were very lumpy.Genuine Hotels.com guest review
"Nice hotel for the Buck !!"
Nice Hotel for the buck spent. Great location, close to NAU, Shops and Restaurants. No thrills or buzzers. But nice employees and was CLEAN and in SAFE Location !!!Genuine Hotels.com guest review
the bed was hard, painful night.Genuine Hotels.com guest review
The room was very clean it had vaulted ceilings so it made the room feel bigger. I would stay there again.Genuine Hotels.com guest review
The bed was very hard. The carpets were filthy! The Desk person at check-in was nice, but the morning check-out person was grumpy, not friendly at all, and had to push himself to say three words.Genuine Expedia guest review
"It was a nice place"
It was a nice place to stay since we were only stopping overnight. I didn't really mind the overall condition of the hotel- the rooms were a little worn out, but nothing too dramatic. The bed was very comfortable and they had a basic breakfast in the morning.Genuine Hotels.com guest review
will not stay there again. I prefer a hotel not a motel.Genuine Expedia guest review
"Ok for the price"
It served it's purpose, hottest shower I ever had. Tub did not drain very well though.Genuine Hotels.com guest review
"family traveling with pets"
very friendly staff. easy check-in and out. late check-out available. easy to find location and across the street from a 24-hour walgreens.Genuine Expedia guest review
"Cheap Cheap Cheap"
The staff wasn't very helpful. I got about 10 different room keys including 2 "master" keys that didn't open my door before we were switched to a smoking room with a noisy air conditioner. We never received the cot we asked for. However, the hotel is cheap, clean and close to downtown. Perfect for those who care more about their wallet then ameniti […] es. Read moreGenuine Hotels.com guest review
"An overpriced uncomfortable unclean hotel"
It felt so dirty in the room due to carpet stains and uncleanliness that we did not shower there. The toilet would only recover from flushing if the flapper valve was flipped back down. This is a two dollar part to fix.. The pillows felt like bricks and the bed was very firm. The TV worked good but many channels were disabled.. The continental breakfast […] was not even good enough to eat... For the price, it would have been better to stay anwhere else... Read moreGenuine Expedia guest review
"I doubt this hotel deserves two stars"
The hotel is very cheap. All appliances in the room are either old or are finishing their life because of improper maintenance. Carpet in the room was so dirty and smell in the room was funny. we stayed in that hotel for two nights but soap and heir & body wash was provided only once (luckily we had our own body wash and shampoo). The swimming pool […] was closed. The air conditioner was extremely loud, so we had to turn it off at night, which led us to struggle of too warm temperature. Read moreGenuine Hotels.com guest review
"Threadbare, needs work, not clean"
Not clean, sheets threadbare, pillows stained. Carpet stained, walls need cleaning and new paint. Room noisy, could hear goings on in the next room. Checking in clerk on in the evening, very curt and we felt we were distracting him from what he really wanted to do. The morning person who was finishing the night shift there was very personable and went […] out of his way to provide service. Read moreGenuine Hotels.com guest review
My experiance was good no problems on check in, the room is what I asked for. The only disappointment was the pool was closed and my daughter kept bugging me to swim. Next the room was clean-ish the only problem was the carpets were stained badly. Other wise for the money it was good enough for one night.Genuine Hotels.com guest review
Our stay was good. The bed was very comfortable...so far better than Ramada Inn. I am having to use a walker and the room was a little small to get around in, but doable.Genuine Hotels.com guest review
"Very close to NAU and surrounding businesses."
Quiet, Clean and no issues with check in/out. Could have more variety with the "continental breakfast".Genuine Hotels.com guest review
Normally, I follow the Hotels.com ratings and am pleasantly surprised by how nice the room is for the price. This is a rare case in which the guest ratings led me to expect more than i got. The room was okay. The continental breakfast was what you expect. The property was kind of run down looking and for the price, I could have done better.Genuine Hotels.com guest review
"close to highway"
Very dirty room. Was not happy also paid for king ended up with fullGenuine Hotels.com guest review
It was nice and pleasantGenuine Hotels.com guest review
"Easy access to much of Flagstaff"
Very clean room, Great hotel location, just good overall.Genuine Hotels.com guest review
"The Tale of 2 Rooms"
We stayed 2 nights here to see the NFL Training camp practice here in Flagstaff. We came in late on Friday and had a horrible experience after checking in and seeing our room. We had booked a room we were told would have a roll-away bed waiting in it and 2 queens for 2 adults and 3 children. We were also told we would have a microwave and small fridge. […] We had no rollaway, fridge or microwave. No biggie we can live without the microwave and fridge but needed the rollaway. The front desk told us there would be an extra charge for them to bring the rollaway even though when booking we were told there wouldnt. They brought the bed except for one problem. It wouldn't fit in the dinky room they gave us. Also the 2 "queen beds" were actually 2 full size beds. We had to move the table into the bathroom to get the bed down and then nobody could go into the bathroom without crawling over or under the table. It was a mess. The worse part was the girl at the front desk first told me "all the rooms were same size". We were eventually able to get her to admit there were these other rooms that had microwaves, fridges, queen size beds and room for a rollaway but they were all given out to others. The second day we stayed they did move us into the correct room and After contacting Hotels.com they credited us with one night. So I appreciate that but I gotta say the first night trying to sleep on the floor was a real "B". Read moreGenuine Hotels.com guest review
took 4 rooms to get one... 1st one tv did not work....2nd one carpet was so wet you could not walk on it....3rd one the maid had her 2 kids watching tv on the bed when i entered the room real nice terrible customer serviceGenuine Hotels.com guest review
No swiming pool close that day. sheets in one room had some blood on it and the pillow too. not happyGenuine Expedia guest review
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