Literally, the best suite we have ever been so far.... clean, comfy, very hommy. Too bad it was raining so we dont get to use the pool and whirlpool.Genuine Hotels.com guest review
excellent breakfast and room facilities, very friendly hotel staffGenuine Expedia guest review
"Nice place to stay, will come again"
We spent 2 nights there. Location is good, just 10 minutes drive to downtown. Quite surroundings, nice staff. Sunday breakfast is good. We had the studio room which is big enough for our four-legged family member to exercise. We love the full kitchen, too. Next time when we travel to Portland, will definitely stay in the same hotel.Genuine Expedia guest review
"Great place; would stay here again."
This was wonderful. Convenient location, many amenities. Breakfast was great, too!Genuine Expedia guest review
"Loved this hotel!"
Definitely would go back again.Genuine Hotels.com guest review
"Good for the overnight stays"
The location is good if you're looking for something close to the shopping areas! Quick drive into town. Room was quiet but hotel service was okay. Phone was out of order and maintenance didn't know how to fix nor followed up as he said he would. Bed is very comfortable. Got a great price through Expedia!Genuine Hotels.com guest review
"everything is fine except for one small defect"
When customer had complain about your service, you must have some problems existence. The best way is to improve the quality of your hotel,and let customer know your royal manner ASAP. If the house-manager Spring promised what she will do, she had to follow her words. On the other hand, you will have reputation risk.Genuine Hotels.com guest review
Confortable hotel larger size of room that we thoughtGenuine Expedia guest review
清潔でサービスも良くとてもよかったです。 ただシャワーのお湯が出る時間が短いのが少し困りました。Genuine Hotels.com guest review
清潔でサービスも良くとてもよかったです。 ただシャワーのお湯が出る時間が短いのが少し困りました。Genuine Hotels.com guest review
"Would have been AWESOME...with hot water"
06/30/14 Carith A Lewiston, Idaho
Service was friendly, check-in/check-put very easy. Although they warn you about the limited hot water (enough for 2 - 8 minute showers) I think that's insane. It's a extended stay hotel, we had only two people in our room and we ran out of hot water in short order every time. It was late at night when we returned to our room and both of us wanted to shower. I did not appreciate staying up for another 90 minutes just to get a warm shower. I would hate to think what a full family would have to do. Other than that, it was nice, clean, friendly staff, etc.
"Average at Best"
06/23/14 JuneauGirlNevada Nevada
We stayed in two rooms, visiting Portland area to participate in a family member's girls softball tournament. Don't even THINK about checking in before the 4 p.m. check in time. I know there were rooms available, but when we arrived at 2 pm they wouldn't let us into a room. I asked them to call when a room was available. The call came at 3:58 p.m. Moments after I checked in and while I was unpacking there was a knock on the door and someone claiming to be a maintenance person wanted to check the bathroom. Why hadn't they told me this when I checked in? He had a uniform on, so I let him in and he allegedly attended to something in the bathroom. The rooms are ok, the bathroom smelled like mildew and the toilet didn't function very well. The shower dripped too. When you check in they give you a written warning that there is only enough hot water for two 8 minute showers, if you use up the water it takes 1 1/2 hours for the water to warm up. The maid didn't clean one of our rooms one day, even though we were away from 7:00 a.m. until 4 p.m. We called an got new towels. The good: Easy access to the freeway (I-5) and there was no street noise. There just has to be better options for hotels in the area.
06/17/14 CaliforniaTraveler73 California
Although the rooms aren't super modern, they are cozy and homey-perfect for an extended stay or just a relaxing getaway. This is a well-kept hotel property set amidst lush grounds. It's also conveniently located close to freeways, shops and restaurants. There are BBQ/fire pits outside as well as a pool, fitness center and sport court. They also offered free breakfast, ample parking and WiFi. The room itself was a spacious two-bedroom/2 bath suite with a fireplace and a fully equipped kitchen. It was perfectly fine for the four of us who were traveling together. Check-in/check out was quick and easy; and the staff were generally helpful The only negative experience I had here was that the cleaning crew failed to clean our room for one of the days, even though I took down a "do not disturb" sign at our door before noon. Overall, it was a good stay and a great value!
"My first visit here."
06/03/14 elliott99362 Walla Walla, Washington
The check in was excellent . All the front desk staff were very well groomed and friendly. The Town House concept is nice. Only one problem is you have to walk to themain building for your complimentary breakfast. When it rains you get soaked. The room was spacious and clean. The internet was slow. Only 3Mbps. They will upgrade you to a faster speed for a charge. Residence Inn at PDX Cascade Station has 10Mbps and it is free.
"They basically stole money out of my pocket"
05/05/14 Ed221002 San Jose, California
I booked a night at this hotel and then realized I had to stay about 30 min away from this location because of work. I cancelled and booked another Marriott hotel that was closer to where I was working. I cancelled well before my stay but still got charged. I called and asked to refund the $181 because I clearly didnt stay there. I spoke to the general manager Dominic who was incredibily rude and really didn't care that they were basically stealing money from me. I spend about 50 nights a year in Marriott hotels and I am a Gold Elite member with Marriott. I have always been treated very well but this location I would watch out for. They are more concerned with making money than the happiness of their guests. I would aviod this hotel at all costs because they may charge you for somthing you didnt buy. I have called corporate and I hoping they can do something for me.
"Very nice Marriott property"
05/05/14 snafu211 Albuquerque, New Mexico
My husband and I stayed one night in this hotel and were duly impressed with the service and quality of our stay. Each and every employee went out of their way to make sure we had a nice comfortable stay starting with Alex who checked us in. We arrived before check in time and went to the desk not expecting to be able to go to our room but to hopefully get checked in and get some suggestions of things to view in the area. Alex was immediately friendly, checked us in and when I asked for tips on things to see she asked a few questions to discern our interests then said . Go check in to your room, take a break and when you come back to the front desk I will have suggestions and maps. We did and she did , when we went back to the front desk she had driving directions, maps and helpful suggestions. The evening clerk suggested a restaurant for dinner when asked that was outstanding. Each employee that we saw during our stay was helpful and friendly, the room was clean and well stocked. The bed was hard but honestly that seems to be a almost all hotels thing for some reason. I will definitely stay there again! The breakfast the next morning was well organized and tasty. The excellent restaurant rating attached is a mistake that the program will not let me unselect. Sorry
"One of Best Marriott's Properties we've stayed at"
04/27/14 BaysideTravelogue Santa Monica, California
This is our first choice home away from home. We have been coming here for years. Location and ease of access are great. But that is not the reason. The staff is outstanding. Rooms and courtyard layout are so much nicer than the typical hotel. Except for noisy room and bathroom fans you hardly hear your neighbors, so I'd say it was built better than many of the paper thin walled properties that compete with them. They were one of the first to host guest hospitality events. We always look forward to the weekly cookout in the summer. Love walking through the neighborhood. And a Trader Joe's is a short walk away.
"no hot water"
03/30/14 Patricia A Vancouver, Canada
Hot water is basic, isn't it? Well, this hotel doesn't have enough hot water! I stayed at this hotel about a week ago with my family. We are six. When we got to the room I went to have a shower in one bathroom and my daughter at the other bathroom. In the middle of the shower the hot water finished! My husband called the reception and they told him that it was written in the paper we received with the map of the hotel that the hot water was limited! We looked for it and it was really written: "Our hot water heaters are electric, and only 40 gal., good for about two showers at 8 minutes each. They take approximately 1.5 hours to refill and reheat." It should have been told us at the moment we made the reservation! We complained about it and they even not apologized. They don't have minimal conditions to receive guests.
03/30/14 TamiA99 Montesano, Washington
The hotel is close to Applebee's, and a few shops and other restaurants. The hotel gives a free appetizer from a local restaurant. The lady that checked me in was very friendly and helpful. Room was very clean and spacious and the TV had HBO and of course pay per view options. Breakfast was wonderful, hot as it should be, and the breakfast lady was so kind and greeted me as I came in and of course said good by as I left.
"Nice stay during a business trip"
03/13/14 Shaymur Fremont, California
I stayed here for one night only during a short business trip. Check in was very easy and the room very spacious, clean and quiet. The breakfast was quite good with a very good selection of food. I would definitely stay here again during my next trip to this area.
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