Maison St. Charles Quality Inn & Suites - New Orleans

I was impressed with this hotel. I was nervous since it was not in a location I knew, but ended up being just fine. It was not a five star but was really clean and pretty well maintained. Would definitely stay there again.

Genuine Hotels.com guest review

The location of the hotel is near Lee circle, which is in-between the heart of the garden district and the French Quarter. You can walk about 1.5 miles in either direction or take the St. Charles street car, o even the buses. It is easy to get to Jazz fest at the racetrack. The service was excellent, and the sheets and room very clean. The best part […] is the very large courtyard area and the pool; very relaxing. The hotel breakfast was good too. I will continue to stay at this hotel, much preferable to the downtown ones! The courtyard is really worth it! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Staff were friendly. Room was neat and tidy. Nice being able to eat breakfast out in the courtyard. Convenient location given that a street car stop is situated directly outside the hotel, and the relatively close location to the French Quarter / Garden District etc. Lighting in the room is a little dark.

Genuine Hotels.com guest review

Good price for a last minute Jazzfest booking. It's an old place and needs some updates but it was clean, safe, and other visitors friendly. Breakfast needs some improvement. Coffees really sad. A room AC died but they comped parking fees. Trolley was convenient.

Genuine Hotels.com guest review

The staff was very helpful and nice. The cleaning staff does not know how to use a vacuum at ALL. They tried to use quick cosmetic fixes to make the place look better then it is, but the property needs a cleaning and updating beyond the bathrooms. The Beds were good but the Pillows were all synthetic and not comfortable, so bring your own.

Genuine Hotels.com guest review

Nice place - clean rooms, great staff, decent location. Free breakfast doesn't wow you, but it's a good start to the day. Travelling to the French Quarter in 5-10 minutes on the St. Charles Streetcar for just $1.25. I would stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We enjoyed our stay at the hotel. The old world charm and private courtyards are appealing. The room was very clean and nice. We spent one day at the hotel due to bad weather and it would have been nice to have a second chair in the room so one person would not have had to sit on the bed. The only reason I gave it a 4. The staff was very accommodating. […] When we decided to extend our stay for one day on the morning we were going to leave, the front desk person moved around some things so we could stay in the same room, even though they were almost fully booked. Breakfast was very good and plentiful and the location was super, only steps from the trolley stop. Parking was convenient, secure and with enough space, one reason we picked this hotel in the first place. We were very satisfied and would definitely stay there again. Read more

Genuine Hotels.com guest review

If you think you found a great deal, your probably going to get the worst room. The hotel is charming, cute patio for breakfast and hang out. The pool could be cleaner and the hot tub was out of order, which was disappointing. breakfast was decent, and having it on the patio was a treat. The location is a step from the street car and the bus station […] and many cute restaurant. The room was clean but close to the ice and vending machine in addition to a very very noisy air and heat unit. There was a pice of old iron fence seating against the wall in the front of our door. The bed wasn't too comfortable since it sank in the middle. keep in mind there is an additional substantial fee for parking. The receptionist used any possible excuse not to add those nights to our loyalty account!!! Read more

Genuine Hotels.com guest review

the bed and pillows were amazing, I slept like a baby. Only complaint is I was roomed on the 3rd floor and the elevator was broken. I was directed by the front desk to the elevator to get to my room. The lady serving breakfast said it hadnt worked in awhile.

Genuine Hotels.com guest review

The hotel has a beautiful New Orleans charm to it coming in. The room was wonderful until I found pretzels on the floor when I was trying to figure out why the heater wasn't working. I also saw a large roach walking to the bathroom. The bed was great but there were stains on the sheet. After maintenance came in to replace the heater, the new one worked […] but there was a lot of black stuff spewing out onto the bed next to it. When we returned to the room after housekeeping went through it, the dead roach and pretzels were still there. Overall, the hotel was nice and it'd be worth the price once housekeeping steps it up. Read more

Genuine Hotels.com guest review

We enjoyed the Maison St. Charles Hotel very much! It was just across the street from the St. Charles trolley and in a beautiful part of the city. The mattresses were not themost comfortable but we were able to get a good night sleep. The court yard was ver peacceful and the continental breakfast was great. Well worth the price!

Genuine Hotels.com guest review

For the price the room was good. It had a few minor asthetic maintenance issues but nothing to really complain about. The bed was comfortable and the room was quiet. Breakfast was more than I expected with several hot options. I visibly saw a security guard watching the grounds and parking which made me feel better about parking there. Street cars and […] buses stop less than a block away and run late so no need to drive anywhere. Service was friendly. I would stay again. Read more

Genuine Hotels.com guest review

We travel to new Orleans several times a year and have stayed in many different places in and around the city. When we travel with our young daughter we prefer to stay in the garden district. This was an older hotel, and we found it to be very charming and well kept for the age of the property. It was unseasonably cold during our stay so we unfortunately […] did not get to enjoy the courtyard like we would have liked to,but found it to be a very nice added bonus. The staff was TOP NOTCH! Very accomidating. The breakfast however was not the best I have had for a complimentary hotel breakfast,but hey,it was free,so what can I say. The rate we paid for this room was well worth the money and I would stay here again with our daughter. Read more

Genuine Hotels.com guest review

We enjoyed our stay with you.

Genuine Hotels.com guest review

The location of the property is between the Garden District and French Quarter and there is a Saint Charles Streetcar stop right in front of the hotel making it very convenient. The rooms are all in a collection of mid-19th century buildings with courtyards galore. 24 hour security patrols the place and parking is across the side streets. It will cost […] you additional money but is less than the nearby downtown hotels valet only parking. They were rewiring the cable TV while we were there and plastic covered the smoke alarm from a paint job which is probably a violation of the fire code. Read more

Genuine Hotels.com guest review

My husband and I stayed here for two days during our honeymoon. I loved this hotel, it has an old world charm that I found irresistible and it is conveniently located on St. Charles street with many restaurants and bars within walking distance and only a mile or so from the French Quarter. The bed was extremely comfortable, they provided a safe and […] a refrigerator. Our door had a crack in it that had been painted over. During the day you could see the light seeping through but this did not sway my opinion of the room, just thought that perhaps a little more maintenance might be in order. They offer a complimentary hot breakfast in the morning, with biscuits and gravy, and eggs. Overall, I loved this hotel and will definitely stay again the next time we visit NOLA. Read more

Genuine Hotels.com guest review

I have stayed there before so I am very familiar with the area. The price was good but the elevator to the third floor was not operating so it was a bit of trouble taking suitcases up the steps. Again, the price was reasonable.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was ok for the price. PpFew blocks from the French quater. I would stay there again.

Genuine Hotels.com guest review

Stayed 3 nights to visit National World War II Museum and French Quarter. Was located within walking distance of museum and easy streetcar ride to all other sights. Quaint and "period" architecture but some maintenance issues which were overlooked due to effects of Hurricane Katrina?!? Comfortable but snug rooms. Shocked that there was no maid service […] except upon check-out, but was able to get clean towels daily after 1st day of confusion. Breakfast was a highlight. Variety and quantity. Non-smoking room was overcome by smoking areas right outside in courtyard and smoking demonstrated on all landings/exterior hallways. Front desk staff friendly and helpful but housekeeping staff not so much. For the price I would have expected a bit more "luxurious" stay. But it's definitely a good option for the area. Read more

Genuine Hotels.com guest review

This was a last minute trip due to a family emergency, but I chose the hotel from the proximity of both where I needed to go and it's distance from Avenue Pub. The staff was quite helpful even given the high number of checkouts that morning. I was originally given a room on the 3rd floor, and when I went back to try for a 1st floor room, they pleasantly […] accommodated me. The room was clean, with comfortable beds/sheets and plenty of pillows. The towels were moderately thick, especially given the price range of the property, with enough for two or perhaps even four people. Avenue Pub is one of this country's top craft beer bars, and an excellent selection of whiskeys. Polly and her staff are always ready to suggest a beverage if you need, or simply peruse their menus and be dazzled. The hotel's location both to the above and the quarter are a real benefit to anyone visiting NOLA. I would easily and gladly recommend this hotel again! Read more

Genuine Hotels.com guest review

In an unsafe neighborhood. breakfast was not well restocked in the mornings and frequently ran out of staples like toast and coffee. Room was close to pool and very loud. The door was not well sealed and it constantly smelled like cigarette smoke.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Nightstand was dusty, as well as the lamp, the phone, etc., and no one has vacuumed under the beds in ages. The front door was in need of a paint job and repair of the broken splintered wood near the lock. As we pulled up to this hotel around 2 PM, there was a person without shoes sleeping in front of the building on the sidewalk. The area was one where […] I would not walk around in at night. The bed was very uncomfortable. The only attractive place was the courtyard. Nothing more to say. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

One downside was Sunday morning breakfast shortage of pancake mix, fruit juice, bread, eggs 40 minutes before end of service. Only one of two toasters working. But great location next to streetcar stop, 10 mins to French Quarter. Great value overall.

Genuine Hotels.com guest review

Staff promised to move me to a suite after the first night, but then denied the converstaion. My toilet was loose (rocking) and I requested it to be repaired each day, but it was never done.

Genuine Hotels.com guest review

Never stayed anywhere outside of the Quarter when in Nola until this trip. It was a great experience. My children ages 13 & 19 loved this hotel!! Great value. Beautiful courtyards. We were very pleased and will stay here again. Job WELL DONE guys.

Genuine Hotels.com guest review

Location and facility and staff were great. Had a good time and would stay again.

Genuine Hotels.com guest review

The staff was amazing! The room was very comfortable and the grounds were beautiful! it was within walking distance of all the great restaurants on St. Charles and the trolley.

Genuine Hotels.com guest review

The motel is in a great spot! Close to several restaurants and the trolley. The motel needs some tlc but it was clean and the breakfast was a plus.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall the hotel was nice, clean and comfortable. The shower was small but the bed was very comfortable. There are quite a few places to eat nearby. Be advised that it is not in the French Quarter. You would have to take a streetcar to the Quarter which takes about 25 mins even though it is only about a mile away.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

All in all, not a bad place. A bit run down in general— just needs updating— but the staff was very friendly and responsive, the room was clean, the location was excellent, and the price was right. The courtyards are very soothing and lovely. I'd rebook here.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Comfortable, pleasant stay!. The beds were VERY comfortable; the lobby decor was pretty, and we were able to get cabs in less than a minute. We'd certainly stay again.

Genuine Expedia guest review

the front desk staff were very nice and tried their best to get us in for early check-in. they allowed us to park much earlier (11:00) than scheduled check-in (4:00). however, our room wasnt ready until right about normal check-in, but who cared? we were already enjoying the passing parades. i really liked the gated parking lot monitired by security […] - especially during mardo gras. i am local and know exactly what can and does happen to vehicles during mardi gras. the beds definately could use new mattresses but the bedding was really comfortable. the decor is nice but the bathrooms need updating. more importantly, the bathroom was clean. mini fridge, coffee maker, safe are all in the room. i like the courtyard setting and the patio furniture in the courtyards were great to socialize. the breakfast area and breakfast were surprisingly good- i read some prior posts that stated otherwise, maybe the staff improved the breakfast because it was much more impressive than some other more expensive hotels in NOLA. one of the days we did eat at St Charles Tavernwhich is half block down - food is good but service is horribly slow. there ae a few local pubs whcih are great, and lots of restaraunts to choose from... good location to take the street car into the quarters, uptown, or mid-city city park area.. I would definately stay here again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We were there for the 2013 Super Bowl. We had three bookings to cover one week for the Super Bowl. Hotels.Com was the last two nights of our week. The hotel was very adequate - we required a handicapp room. The shower accomdations and the accompanying shower stool made it very convenient for my husband. One of the best "shower" setups we have had in […] a handicapp room. Hotel service and attendants were extremely helpful and pleasant. We would definitely choose to return again if in New Orleans. Read more

Genuine Hotels.com guest review

The hotel is like a upscale motel style. By motel style, I mean that each room opens out onto an open balcony. When I am traveling alone, such hotel/motel layouts make me nervous because it seems that anyone can walk up to your door. But I will note that there were fences around the property and at least one hotel security person at night. Inside the […] room, it also looked like a refurbished motel room. It has the layout where the mirror and the sink are in the main room, instead of a separate bathroom. The room was clean and stylish enough, but nothing special really. For the price that I paid, I was overall very satisfied and sufficiently comfortable. And FYI, the "business center" is one computer and printer in the lobby. This was fine for me at night because no one else was using it, but I imagine that it might be a problem in the daytime, particularly if you're in a rush. There was nothing special about the continental breakfast. Read more

Genuine Hotels.com guest review

The best part about this hotel is the hidden courtyard. It is a fantastic to spot to just hang out and soak in the sun and/or hang out with kids. It is right off of St. Charles with many restaurants nearby. There are some large groups of young rowdy people that congregate outside of the hotel in front of the tapas restaurant next door, which is the […] only reason the surrounding neighborhood is not perfect. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Overall i really enjoyed my stay at the Masion St Charles. The staff were great and the location was pretty much walking distance everything from the French Quarter to the Garden District. The breakfast was great. Only small complaint i might have is that the bathroom was a bit scary. Not all that clean but i'm not one to call the front desk unless […] it's really bad so i didn't complain to the front desk. I would totally stay there again. Had a great time and even got to enjoy the hot tub they have. Read more

Genuine Hotels.com guest review

If you are a hotel room snob, this is NOT the place for you. But, if you're looking for a special spot with a little NOLA charm, convenient location, run by possibly the best/friendliest staff I've encountered, definitely book away! Note that this is a motel-style hotel with exterior facing room doors. Most of them face cute little courtyards, so the […] view is fine, but if you prefer the safety of a long hallway and an elevator between you and the sidewalk, you won't find that here. Also, pay attention to the breakfast times -- we did not, showed up at 9:55 a.m. (along with a handful of other guests who made the same mistake) and discovered that breakfast closing times are not the same for weekdays as weekends. Read more

Genuine Hotels.com guest review

Pros: Close to garden district/convenient location, onsite parking, friendly and helpful front desk staff. Cons: Cockroach in the bathtub (yuck!), no in room safe as promised on the website, and several sketchy characters allowed around the hotel. A homeless man w/a dog was permitted to sit inside of the hotel confines for awhile.

Genuine Hotels.com guest review