"Change of ownership does not change"
The location of this hotel overrides the mediocre quality of service and accommodations. No ID of coffees at breakfast, so not sure if I was drinking decaf or regular, even though had requested ID. Specific request called in months before ignored, but made it mostly right on check in. Not enough towels in room. Will stay again because of convenience […] and the mediocrity is manageable. Read moreGenuine Hotels.com guest review
In need of a makeover/upgrade. Several things in my room were not functional. Bed was hard/slightly lumpy, but it was clean.Genuine Expedia guest review
"nice and affordable"
everything was fine. the staff was friendly. The hotel is in need of some updates, the elevator was extremely dated and actually kind of scary! There was a used band-aid with cotton on the floor of my room and the bathroom had a few as well... which was oh so gross, but Im sure this is not something that happens often as the cleanliness of the hotel […] was impressive. The lounge was nice, and the bartender very friendly but the music they played drove me away. Read moreGenuine Hotels.com guest review
"Highlight is the lobby"
But it's a place just to wash&change bedding had stains yukGenuine Expedia guest review
"In need of maintenance"
This is my 3rd year staying at this place, it is a great little hotel however already 3years ago the appearance of the place like the elevator was in need of a coat of paint, today it has become a little critical. The door mechanism of my room was not working the second day and it was not the magnetic strip it was the actual mechanism of the system […] . Read moreGenuine Hotels.com guest review
"Pleeasant staff - convenient to Renn Faire"
Pam at the front desk was very pleasant. Spacious breakfast area. Room was clean but A/C was noisy & TV remote didn't work. But we'll be back - good value & close to Renn Faire,Genuine Expedia guest review
"Not up to expected Days Inn standards"
I've stayed at a lot of Days Inns and I have to say this is the most "Dated" by far. The surrounding area didn't seem to be the greatest but the lobby seemed nice. However once checking in and looking around and getting in the elevator it was apparent that "Maintenance" has not Ben a priority here. From the musty smell to paint chipped walls including […] in the tiny elevator. The room upon entering looked nice but the we were hit with free Internet service that didn't work and no ice machines. Now these are the two most basic services a hotel must offer. We also had no hotel directory or Do Not Disturb sign for our door. Breakfast was the absolute basics with no eggs, meats or Danish. In all I won't be staying here again unless there are NO other rooms available in the area. Very disappointed. Read moreGenuine Hotels.com guest review
"never ever stay again."
Ok.. Beginning with check in. Front desk staff was on the phone constantly while she was checked us in. the room was all the way around the building. it was not in same building with front desk. the room was located like in hidden motel.. 'Hotels.com" described that there was a microwave, and fridge but NO! it should be non smoking room but full of […] smoking odor in the room and bed sheets. vanities were dirty with dirt. Ice machine was broken. there is no security features on the door of building at all. staffs were not nice nor friendly. never ever wanted to stay!!!!! Read moreGenuine Hotels.com guest review
"Worst Days Inn ever!"
Hotel was filthy, hotel ran out of towels, heard slamming doors half the night. Breakfast area was not very inviting. The Hotel needs to be gutted and rebuilt. Has not been updated in what seems like the turn of the century. Recommendation: Do not stay at this hotel.Genuine Expedia guest review
This hotel is conflicting within itself, the lobby is nice looking but then there was ice in a plastic storage container with a scoop in place of an actual ice machine, rather tacky. The elevator is outdated, rode it once and took the stairs the rest of the time. Did not like that our doorway into our room was right next to our neighbors door in an […] alcove of its own. Room was alright however the bathroom is tight, must sit diagonal to sit on the toilet because of the toilet paper holder. The hallways looked a little sketchy. My husband was so disappointed with the hotel he was ready to lose out on the money we spent and go to another hotel but in the end most places were full and we stuck it out for the night. I called because we were stuck in traffic to see if we could check in a little late and the receptionist told me if we weren't there by 6pm they cancel the reservation, very displeased with that as well as I can't control there was a tractor trailer fire on the interstate. We made it 5 min. Before 6. Never again. Read moreGenuine Expedia guest review
"Convenient to Lebanon Valley attractions"
Overall, not a bad place to stay. The location is a plus. The surrounding neighborhood afforded a pleasant evening walk. The Fitness room was small but functional (except the TV) I appreciated the daily paper and the skim milk at breakfast. Also coffee service all day is a nice touch. I did not appreciate a $10 per night levy for a little refridgerator […] in the room, and that the hotel's one ice machine didn't work. Some guests enjoyed a live band in the bar in the evening. Read moreGenuine Expedia guest review
Hotel is half hour away from Hershey, the premises are not very clean and the rooms and hallways smell like mold. The breakfast room was ok,but there's a bucket in the middle collecting water from a leaking ceiling. We had booked a non smoking room and when we arrived our room smelled like cigarette smoke. The front desk assured us it was a non smoking […] room but there was even cigarette burn mark on the furniture and bedding. Eventually the hotel gave us another room that was actually non smoking. Bottom line not worth it. Read moreGenuine Expedia guest review
"Convenient and cheap"
You get what you pay for. Room was comfortable but it was in need of updating. Wasn't very clean. Dust in many areas, burn holes in bed spread(non-smoking room). Bathroom fixtures spotty. Tv remote did not work. Carpet looked new. Bed was comfortable. Stayed one night....served its purpose. Staff was friendly. In one nights stay elevator was broken […] twice. Had to use stairs from 4th floor in 95 degree heat Read moreGenuine Expedia guest review
"A little creepy..."
This hotel was a little creepy and not the cleanest. We were traveling with another family and they trouble getting into their room and needed to be changed late at night. They didn't have air in their room either and it was 90 degrees in July! We made due since we're only staying one night and moving on early the next day! Disappointing hotel expe […] rience! Read moreGenuine Expedia guest review
"The hotel is old."
The hotel is old and seems to have recently changed hands - they were in the process of upgrading the lobby area. The room was clean and only had a problem one day. We called and it was promptly taken care of.Genuine Expedia guest review
Our stay was O.K. but we were in a smoking room without any ashtrays We requested ashtrays three times but never received any so we went to the store and bought them.Genuine Hotels.com guest review
"Could have been better"
Checkin/checkout were fast & efficient. Everyone who worked there that I dealt with was pleasant. What needs improvement are infrastructure thing. There was construction going on at the front door & no signage outside to show you where to enter to reach the lobby. AC unit was underpowered or poorly placed because it failed to cool down the room. I had […] it on its lowest temp with fan going full blast & it was only marginally comfortable in the room. Hot water in the tub/shower was at best intermittent. I wouldn't really refer to the temp as actually hot - more like lukewarm to warm - & occasionally there would be bursts of cool. There are drink machines placed in handy locations around the hotel, & you are provided an ice bucket, but there is only one ice machine in the entire hotel. The ice machine is at the front desk. There IS free wifi in the rooms. However, no one at the front desk asked me if I needed the access code for the wifi or informed me that if I wanted ice, where I could find it. I was provided with a map to find my room, but the map did not indicate the ice machine location. When I got to my room, there were no information cards that provided such info as the code for the wifi or the ice machine locations. I had to call the front desk each time I needed something like that. Read moreGenuine Hotels.com guest review
"i guess it was decent"
the hotel wasn't horrible but it wasn't that great. the front door was out of order due to repairs so you had to use the side door. which meant to get to the front desk you had to walk in the side dooor and down the hall and around the corner just to check in. the elevator was tiny and kinda scary it made lost of noises. the room wasn't too bad but […] it was very old fashioned. I probably wouldn't stay there again. Just not my style. Read moreGenuine Expedia guest review
"Convenient to Harrisburg/Hershey/Lancaster"
Just finished staying at the Quality Inn Lebanon Valley, and was pleased at the service provided. The room & hotel were clean, and staff were friendly and hospitable. If you are looking for a central location to see the attractions in Harrisburg, Hershey, and Lancaster the Quality Inn Lebanon Valley is central to those locations.Genuine Hotels.com guest review
"closeness to lebanon valley college"
IT WAS AN OK HOTEL, BUT THE SURROUNDING NEIGHBORHOOD WAS A LITTLE ROUGH. THE MAIN ENTRANCE WAS BLOCKED, SOME OF THE EXERCISE EQUIPMENT IN THE GYM DID NOT WORK, AND THE HOTEL WAS DATED.Genuine Hotels.com guest review
"dont stay there"
I stayed at this hotel, it was 100 less then the other two that were close by. I will pay the extra next time. The bathroom wasn't clean, the phone and light didn't work the remote and then tv didn't work. used my cell phone to call to get someone to lokk was told only person there so i could move all my stuff to another room and or come down and get […] stuff to clean it up and fix. terrible experience. i forgot my key so went to the desk to get a new one and wasn't even asked for my ID, I guess anyone can get a key. The hotel had a musty smell when you went intot he lobby, I had just rained a lot so gave them the benefit of the doubt on that, and it didn't smell in our room. The bar said it was to be open but wasn't... Read moreGenuine Hotels.com guest review
"Room o.k. But breakfast not so much"
When we went to check in the lady behind the desk was not very pleasant.our room was clean. The breakfast the next day left a lot to be desired. They kept running out of food and they only had one trash an which was a small one hidden under the drink machine. Went home hungry.Genuine Hotels.com guest review
"Convenient to our event."
Bathroom very small and not enough outlets. Wifi not working and front desk could not fix.Genuine Hotels.com guest review
I travel a lot for conferences and this was the worst experience so far. When I came in the bathroom floor was wet, the towels were wet and some of them were dirty with make up. The carpet right outside the bathroom was damp. The next morning around 7:30- 8am. There was water coming down the ceiling in the bathroom (still wondering where that water […] was coming from.) Read moreGenuine Hotels.com guest review
"Poor service here...!!"
Bar / Club was old and not well maintained. Bartender was the desk clerk and cook... Took forever, 30 minutes to get a beer. Ordered food, bartender left the bar to go cook it... Maid came to watch the bar but she could not fill drink orders because she was the maid... Seen the same woman later that night working the desk and running to the kitchen […] to get food orders... Very limited menu items, wings and bar food mostly. Food was expensive and poor quality. Thee hotel showed a full restaurant that no longer existed except for a place to sit for the free continental breakfast. Bar prices were unreal, very expensive and outrageous... Our room was on the 5th floor but all night long people were drag racing on the street below and the noise even up there was unacceptable... Will never stay there again... Read moreGenuine Hotels.com guest review
There were no accessible outlets in the bathroom for hair dryes, etc. The room door was open when I arrived at my room for the first time. The TV channel choices were limited, especially the local Lancaster channel which I could view but not hear. And, the pillows were terrible. The clients in the hotel were very noisy-- loud voices and slamming doors. […] I was glad I was only staying one night. Read moreGenuine Hotels.com guest review
We spent one night at the hotel and was nice until I had to call front desk because around 3:30 morning young people was playing, screaming throwing doors very harder. But front desk inmediately take action.breakfast wasn't really good.Genuine Hotels.com guest review
The "Spots Bar" Could have used a more than 4 TVs...!!Genuine Hotels.com guest review
"You will regret staying here"
I have never rated a stay although I have stayed at many places but I have to warn all considering this choice. DON'T DO IT, YOU WILL REGRET IT1`Genuine Hotels.com guest review
"THE HOTEL SHOULD BE RENAMED (POOR QUALITY INN)"
t The ratings we listed are correct.POOR SERVICE FOOD BAR NOT MAINTAINED OVERALL CONDITION , JUST PLAIN DIRTY, HAD TO KEEP GOING TO COUNTER TO GET MORE FOOD. THE ROOM OVERALL WAS NOT CLEAN.Genuine Expedia guest review
The worst hotel I ever stayed at in my life. The walls were paper thin, the locks were broken on the doors.. , no towels and very scary area..Genuine Hotels.com guest review
"Only if you can't find another place to stay"
We requested 3 adjacent or adjoining rooms, since we were traveling with kids. We got two rooms down the hall from each other and the 3rd on another floor! Staff said there was nothing they could do. They seemed disorganized and inexperienced - not apologetic or accommodating. The hotel is dated, but trying to upgrade. Lobby could be nice, but there […] is a nightclub right there (and a tattoo parlor in the basement, if you need that) so there were club-goers hanging in the lobby and smoking out front. The rooms seemed ok, didn't smell bad, and looked like they had been renovated somewhat. Bathrooms were older and our boys said the water worked opposite of what it should. In the girls' room, there were used tampon/pad sitting on the back of the toilet - ew! There were stains on the chair in our room and the heat/ac was hard to regulate. We tried the heat to take the chill off the room and woke up in the middle of the night roasting. Had to put on the a/c to cool down. In the a.m., I realized there were no bath towels in the room and had to call. That made us later to breakfast and we got there during the last 10 mins, which seemed to irritate the staff. When we were finishing, they came in and turned off the TV, I guess as a signal to leave! Quality Inns are usually a pleasant surprise for the $. Not this time! We were here for the PA RenFaire, and the hotel is close by, but I would go all the way back to Lancaster to find another hotel rather than stay here again! Read moreGenuine Hotels.com guest review
"too far from Hershey Park"
it was fine but the bathroom was too small, toilet, sink and bathtub too close together. Barely have room to sit on toilet seat.Genuine Hotels.com guest review
"Nearest reasonable priced room to Hershey Car show"
Staff members were friendly. First night had to go ask for soap as none had been provided in the room. No blanket in room so had to ask for a blanket for the second night.Genuine Hotels.com guest review
"The Reviews were Right"
I am really glad I read the reviews before I went here. The only decent rooms in this hotel are the newer ones. The lobby looks and smells like it's from the 70's. The staff was very nice however. The newer room was clean but everything in the room besides the TV was still out of date. It is in a good location and close to where I needed to be.Genuine Hotels.com guest review
"not very satisfied"
The room did not smell fresh at all. There was mold and mildew in the bathroom...... The room was not very clean at all. The beds wer not comfortable, The dead bolt on the door DID NOT work! There was about a 2 inch gap around the door frame, people could see right into the room! I would stay at this particular Quality Inn ever again!Genuine Hotels.com guest review
non-smoking rooms were 'unavailable' really!? literally stunk in all waysGenuine Hotels.com guest review
I chose this as it was close to where I needed to be. I wouldn't stay there again unless it was for business or just to sleep and out again.Genuine Hotels.com guest review
Place is outdated and in desperate need of updating! Lighting in bath area dismal and the room smelled damp and musty! Beds were comfortable and complimentary breakfast was adequate at best.Genuine Hotels.com guest review
The rooms were clean. The twin beds were kind of small. My boyfriend got up in the middle of the night to go to the other bed because he's a sprawl out sleeper. I suggest a king size if you plan on sleeping with your other half. Other than that, it was a great stay.Genuine Hotels.com guest review
Picture is definitely PHOTOSHOPPED!! Not to our expectation. The room smell okay, bathroom is the worst. I can smell the urine even though it looks clean. It took them 6 hours to deliver a cot to my room! Hot breakfast took FOREVER! LONG Line to make Belgian waffles and by time I get to the griddle, the batch was empty, and clock has struck to 930am […] (thats when they end the breakfast). THE ROOM WAS FULL WITH GUESTS and the KIDS! Only see one worker scrambles all over to fill up plastic utensils and other stuff. 30 minutes waiting for the waffle with 3 restless kids.. we dropped in eating there and left to an expensive restaurant on our way to HersheyPark! not too happy! NEVER AGAIN WILL BE STAYING IN CHEAP & REASONABLE rates ever again! Stick with expensive rates to get the money worth!! Read moreGenuine Hotels.com guest review
My room on my initial entry,had a wash cloth, hand towel and floor mat, no toilet paper. My sister and her husband had a room not much better, bed was not made, same sheets as previous occupant.Genuine Hotels.com guest review
"conveinent but very dated"
The Hotel is ok on first entry, nice Lobby, but it was all downhill from there. Hallways ned attention as does the elevator. Room was clean nothing really wrong except it was a little small and needed updating. Bed was comfortable.. Bathroom ok but towels looked old and some had stains.If you go on a Friday night. Bring your earplugs and some protection.They […] were having what was called a letting in the Bar. I could her hear the music fairly clearly on the 3rd floor. Some pretty unsavory people in and around the lobby and in front of Hotel most of night. One employee told me they had to hire extra security because last friday got out of hand..So you figure it out, Hotel or Dance club.. Read moreGenuine Hotels.com guest review
"Maybe if you are alone and need to crash a night"
I showed up at 9 PM after a full day with my son at Hershey's Park. We bought some food on the way to the hotel to eat in the room and watch the olympics. As we drove up it was a bit dark and there was a homeless person laying on the front steps outside. The old look of the hotel and the feel made it seem very seedy. There was a man at the counter trying […] to get his reservation found and straightened out, 1 person at the counter who couldn't find it and he wanted to know about others in the future, while 2 other families were waiting to be seen. Finally someone else showed up and promptly told others who were waiting there were no more towels. The phone was constantly ringing, no answer. Finally I get to check in and it does go smoothly more or less. We went out the back door along a walkway which looked like this used to be a motel. There was a central pool area, but the doors all opened to the outside, not inside of the builiding like a normal hotel. We walked to a back building which seemed even in worse repair. Walked into the room to discover it was never cleaned. Towels on the floor like a fresh shower happened and the bed covers thrown back like someone just woke up. I went to complain and was told she would come and clean it right up. We fell asleep on top of the covers and she never showed. The next morning they did refund my money at no charge, thankfully. But I wouldn't stay there again until all renovations are done. Read moreGenuine Expedia guest review
I found a bed bug on the pillow with in 1 minute of entering the room, reaked of mildew in the room,.Genuine Expedia guest review
The staff didn't really let u know hours of things. Like the poolGenuine Expedia guest review
"Family Hersey Trip"
Poor internet connection on second floor and the motel a little out of date w/TV, walls paint pealing off and outside area needed to be upkeep.Genuine Expedia guest review
"Quality Hotel in Lebanon, PA"
I enjoyed the continental breakfasts. They were great! The staff was great! The room was not bad at all once we were moved. The restaurant was like an old saloon filled with smoke. The SMELL of SMOKE permeated the atmosphere. GROSS!!!!! The furnitre was filthy in the restaurant. I decided not to sit or eat in that part of the hotel. The outer food areas […] in the neighborhood was great. Getting into Hershey, Pa was wonderfully close and well worth it!!! I would stay again but not eat in that filthy restaurant in the hotel. lOVED THE FREE wifi & nEWSPAPERS. sTAFF WASEXCELLENT!!!!!! Read moreGenuine Hotels.com guest review
"Showing its age"
I always stay here while in Lebanon, but it is getting a bit run fown, noisy plumbing, and mediocre breakfast, but is convenientGenuine Expedia guest review
Response by Days Inn Lebanon Valley I'm glad to hear that you always stay with us when you are in the area. I am not sure about the noisy plumbing we haven't had any complaints regarding it. I wish you would have told the front desk so we could have fixed it for you. I will let maintenance know so they can start checking each room. The breakfast is actually more than what the brand standard requires so I'm sorry its not to your liking. We offer omelets, waffles, yogurt, toast, oatmeal and more. We are always looking to improve so if you would like to see something added please let us know. Warmest Regards, Jalynn Hollis Director of Sales
"Not terrible, but not great."
Sticky doors needed multiple tries with the key-cards to open, even though the light was green - and a night manager who was rude in "helping" me to open the door; a shower faucet that stuck as well, making the hot/cold water something of an issue. And the non-smoking room smelled faintly of cigarettes. But also a really lovely and helpful desk clerk […] that same night, who was friendly and efficient. Read moreGenuine Expedia guest review
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