"Lovely hotel, close to CBD"
We stayed for 3 nights at the end of a 2 week stay in Sydney. I liked it from the moment I walked in. The foyer was lovely and the people at the front desk were very welcoming. Our room was great with slightly more room in it than our previous hotel. We particularly enjoyed the view out our window of the planes landing and taking off from the airport. […] At the beginning of our trip we stayed down by The Rocks which meant we explored that area of Sydney quite well. Staying at The Novotel, at the end of our trip, meant we got to explore the other end of town really well also. We were close to Darling Harbour which we walked to every day. We were close to Paddy's Market and Chinatown which were good to stroll through. There was a taxi stand right outside which was very handy. Being so close to Central Station was also very handy. I was overall really pleased with the hotel and the service it provided. My only complaint was that one day our towels were replaced but we received no bath mat, hand towels or flannels and they didn't always replenish the bathroom supplies and tea and coffee when they ran out. This was really only a minor thing and I'm sure they would have provided us with the bathroom supplies if we had of had enough guts to ring and ask for them. Read moreGenuine Expedia guest review
Good stay, well positioned to Central, Chinatown and Darling HarbourGenuine Hotels.com guest review
"Sydney from Novotel central, CBD"
It was a nice stay overall. Comfort wise, hotel is satisfactory. only thing, that annoyed me, nobody answers calls from room to reception. Calls will be answered by system and will inform us that a message would be sent to staff. This will never happen and nobody responded from reception/service. You will have to get down from your room to make someone […] attend to your service. Would have been definitely more nice had breakfast included some more items from vegetarian menu. Read moreGenuine Hotels.com guest review
One of our favourites. We normally just book novotel as we are comfortable and we are always made feel welcome :) Although our last stay we booked specifically for the spa and it was out of order. Wasn't a great experience for this reason aloneGenuine Hotels.com guest review
My sister and I meet in Sydney every 3 mths and we love to stay here. Close to Chinatown for an awesome meal.catch the light train to Darling Harbour, walk across to Pitt St Mall. Hotel so close to Central Station.hotel clean. Staff kind and friendlyGenuine Hotels.com guest review
all good but I'm a bit annoyed having to write this reviewGenuine Expedia guest review
"Quite Ordinary for the Price"
I stayed there with my family for two nights for new year and it was highly over priced, The room is ordinary but the staff is fine. Nothing great about the stay.Genuine Hotels.com guest review
"Not an ideal overall experience, but nice."
We experienced an Air Condition issue that was neglected to be fixed. It was far too loud and you could sleep. 3 days is rather annoying. We asked for a "late check out" for which they granted, then locked us out of our room by mistake. When checking out, one "spare staff member" wanted to do everything but service the customer. The Bar staff, Breakfast […] staff, cleaners etc were very pleasant and friendly. They surprised us with a New Years Eve gift.... brilliant. They also offered us a free drink while we were relaxing in the foyer. Read moreGenuine Hotels.com guest review
"Older Hotel needs updating."
1 x lift was not working, could not get hold of the reception staff when dialing internally, I had to call on my mobile to contact reception. Swimming pool not a big hit and we had to use the fire stairs because of the lift problem and we ended up in the kitchen with all the staff. Overall not going back.Genuine Expedia guest review
Just a getaway with the wife and dinner at the harbour. Rates were excellent and the breakfast was to die for. Overall an fabulous experience.Genuine Hotels.com guest review
"Very Central and easy access to city and airport"
Very easy access from the airport to Central Station then a 5 minute walk to the hotel. Free tourist bus down the main road to Circular Quay etc but beware it finishes very early for return use so we hopped in a cab. Rooms spacious and well equipped. Breakfast buffet good and plentiful and good value if you get it as a package. Only stayed for 1 night […] as a whistle stop tour of Sydney. They were more than happy to store our bags the next day until we picked them up to go the airport later on. All staff very helpful and informative. Read moreGenuine Expedia guest review
"Excellent Hotel Service"
Jane and Dominic at hotel reception provided exceptional service for our stay.Genuine Hotels.com guest review
"Great hotel and location"
Fantastic hotel, staff were amazing and the location is just great. We stayed for seven nights over Christmas with our two young kids and were able to walk easily to everything. Our room was spacious and clean and beds were very comfortable. We booked room and breakfast and were glad we did the buffet breakfast was awesome with plenty of choice for […] the whole family. I would highly recommend this hotel and when we go for another stay in Sydney we would definitely return to this hotel. Read moreGenuine Expedia guest review
Only problem we had was with the liftsGenuine Hotels.com guest review
"Hotel Close to Darling Harbour and chinatown"
Good location provided me chances to visit Daring harbour and aquarium during daytime then enjoy lovely dinners at Chinatown, a good experienceGenuine Expedia guest review
Girls night in the city, great place to stay. Room was very spacious and clean.Genuine Expedia guest review
"Close to the best part of Sydney"
It was a good time in Novotel Sydney Central. Just a couple of blocks away of Darling Harbour and China Town.Genuine Expedia guest review
"Nice Hotel close to the Darling Harbour"
Close to China Town, Central Station and Darling Harbour. It is a free bus #555 that takes you to the Circular QuayGenuine Expedia guest review
Perfect for a girls night out! so close to station made trip in and out of town really easy!Genuine Hotels.com guest review
"Family stay at Novotel Sydney central"
Great breakfasts. If the pool was more heated it would have been great, overall very good.Genuine Hotels.com guest review
We arrived early for the airport and were given our room staff, amenities and service were top notch. We were there during the terrible hostage crisis and were given warnings to cautious and aware of the situation going on not too far from our location. Would definetly return againGenuine Hotels.com guest review
Great customer service, dated furnishings but functional, breakfast buffet fantastic with varied hot and cold options, very customer focused, great for family short stays.Genuine Expedia guest review
"Nice motel in a great location"
Good motel close to China town. Breakfast was included in the package and was very good.Genuine Expedia guest review
"hotel central to transport and china town"
Stayed at this hotel a few times , and always found it friendly and clean The buffet breakfast has something for everyone . the beds are very comfortableGenuine Expedia guest review
Great hotel, comfortable, clean, friendly staff. Very central to everything.Genuine Hotels.com guest review
Did not use much of their facilities. I will only comments on those i have contact with. Front office only a few who are helpful. Coffee house is where the most friendly staff is. Housekeeping done an execellent job.Genuine Hotels.com guest review
"A great place to stay"
This is the second time we have stayed at the hotel. Once again the room was clean and the facilities excellent. We enjoyed the buffet breakfast each morning. The staff were very professional and helpful. I would stay there again.Genuine Hotels.com guest review
All the staff were very friendly. Breakfast was delicious and catered for the children beautifully!Genuine Hotels.com guest review
"novotel sydney central"
we found the hotel clean comfortable lovely staff nothing to much trouble to help.it is also close to public services and shopping.great value for cost.thanks to all staffGenuine Hotels.com guest review
"DO NOT BOOK!"
Booked a superior room with a balcony room 816. Couple of power sockets didnt work 40 degree day and the aircon in our room wasnt working properly so a tall male youngish in his 20s decided that a fan will help bring down the temperature! So we got given a fan! $320 paid for one night WILL NEVER STAY HERE EVER AGAIN!Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Delese, Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to hear that your stay was less than favourable and for this we sincerely apologize. Please rest assured this was not our intention and we have discussed your feedback with our senior management to ensure this does not occur in the future. Whilst we can’t turn back the clock on your experience, we do hope we have the opportunity to welcome you back one day soon. Kind Regards, Sarah Connelly General Manager
"4 nights at Novotel Sydney Central"
Location - Very strategic for tourist / business / a lot of restaurants nearby / China town is very close Friendly and helpful staff Clean and quiet One setback though was that the breakfast spread was the same for the 4 nights I stayed there Good for anyone who is wanting a quiet stay.Genuine Expedia guest review
Response by Novotel Sydney Central Dear Thamboo, Many thanks for your review and feedback. We are delighted to hear that you enjoyed your stay and hope to welcome you back soon. Kind Regards, Sarah Connelly General Manager
Had a good stay at the hotel, staff was great, close to Sydneys Paddys Market, Darling Harbour. 7 Eleven is a few minutes walk for convenience, the area is nice and quiet and away from noise. Overall I will come back to this hotel and again.Genuine Expedia guest review
"Nice hotel but a little far away from the action"
It was a ok hotel but was a little far from the harbour where the action is , you can get on a free bus to get down to the harbour but it only runs certain times . Next time I would stay in the harbour.Genuine Expedia guest review
"Centrally located Hotel for State meeting"
I was staying in the hotel for a State wide meeting. The room was clean and comfortable and the bed was especially comfortable. Buffet breakfast was good and cost $20 if include in your room rate. The water pressure in the shower was pathetic and not good enough was such a good hotel.Genuine Expedia guest review
Thin walls kid and mum screaming from 11.00pm till 8.00am, The aircon in my room very noisey had to turn it off and sweat the night out, Three people two soaps, No ordered news paper in the morning,Pillows like concrete and not all the channels on the tv it said it had.$$$ a room plus $$ parking and $$ for internet =$$$ COME ON! Renting a night not […] buying the place. Read moreGenuine Expedia guest review
Response by Novotel Sydney Central Dear Wollongong Boy, Thank you for your review. We very much appreciate your feedback as this allows us to continually review and improve our services and facilities. Please accept our sincere apologies that your stay was less than favourable and we hope to have the opportunity to welcome you back one day soon so we may provide to you the service and standard we strive for. Kind Regards, Sarah Connelly General Manager
"Novotel Sydney Central"
VGood hotel in a good position close to Central Station. Hotel friendly and efficient and we enjoyed our stay. Good catering for gluten free eating. Comfortable rooms.Genuine Expedia guest review
"Very convenient location for southern CBD stay"
Very convenient location. Nice views. great to have room for up to 4 adults. Breakfast was not particularly fancy but good quality food (apart from pastries which seemed a little stale)Genuine Hotels.com guest review
It was fantastic. Staff is too good n helpful. breakfast was nice too. Good packageGenuine Hotels.com guest review
"Novoltel Sydney Central"
We really enjoyed staying in this hotel. Breakfast was a lovely treat and the food beautiful. we had dinner in the hotel on three occasions and each time we really enjoyed the food and wine. All of the staff were friendly and helpful and the reception staff were especially so.Genuine Hotels.com guest review
"My stay 28-31 October"
Disappointed that my room was being serviced when I returned from all day out at 5pm. Access to lobby from street with suitcase is difficult, no ramp unless you enter car park Staff very pleasant at check in. Room service menu creative and offering healthy choices.Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Peter, Many thanks for your feedback we certainly value your feedback as this allows us to review and improve on our service and facilities. We have discussed the matters brought to our attention with Senior Management who will fully investigate these concerns. We are disappointed to hear that your stay did not meet your expectations and for this we sincerely apologize. Thank you for your kind words about our staff and room service. We hope we may have the opportunity to see you again soon so that we may provide the service and standard that we are known for. Kind regards, Sarah Connelly General Manager
"Downtown Sydney in Chinatown"
comfortable hotel with central location, but surrounded by only fast food or oriental restaurantsGenuine Expedia guest review
"Close to Central sydney."
Great little pool with extra towels provided poolside. Excellent buffet breakfast with friendly staff. We stayed with two kids under 4 and thoroughly enjoyed our stayGenuine Expedia guest review
very good, would book againGenuine Hotels.com guest review
the service is not good. When checking in the staff took minuts fo find out the booking. We booked 5 kinf size bedrooms, but all we got are twin.Genuine Hotels.com guest review
"Good location near shops and transport."
The hotel was modern and clean. Staff friendly. Buffet breakfast worth the $$.Genuine Expedia guest review
"Close to China Town"
Nicely situated hotel if you want somewhere close to the markets and China Town. Breakfast was ok and having a barista coffee in the morning was pleasant. I can't believe some hotels still want to charge for WiFI. It was going to cost me $50.00 for my four days to get WiFi. In anticipation of staying in an Accor hotel i joined there reward program. […] I have very quickly unjoined. I wont ever stay in an Accor hotel again. I paid nearly $300.00 USD per night and was expected to pay for parking and internet on top of it. When i asked the staff they were very brusque and did not seem to want to help. Read moreGenuine Expedia guest review
Response by Novotel Sydney Central Dear Scott, Thank you for taking the time to provide us with your feedback. It is disappointing that we have not been able to meet your expectations in a number of areas. We will take on board your comments and work hard to ensure we correct the areas you have mentioned. Once again thank you for the valuable feedback. Sarah Connelly, General Manager
Good place to stay while visiting tourist attractions, very close to everything.Genuine Expedia guest review
Response by Novotel Sydney Central Dear Krisha, Thank you for for your positive feedback. We are glad to read you enjoyed our location and we hope to see you again soon in Sydney. Yours Faithfully, Sarah Connelly General Manager
"Good location, small room"
Toilet not clean, bathroom very small. Needed more than one hook for towels. Bed was comfortable.Genuine Expedia guest review
value for money, good choice for the family with children if want to sleep in one room (2 queen room)Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear W Li, Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and great value for the price paidl. Hope to see you again on your next stay in Sydney.
"Overall quite good."
Buffett breakfast excellent. Rooms ok . Service ok. Great location to the capitol theatre and darling harbour.Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Liz, Thank you for taking the time to write a review of your stay with us. I'm glad to see that you enjoyed our central location, our services and accommodations!
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