Great location Staff very friendly and helpfulGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear Donna, Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and our team friendly and helpful. Hope to see you again on your next stay in Sydney Regards Danesh Bamji General Manager
"Is OK internet and car park is very expensive"
Its a basic 2/ 3 Star hotel, location is in China Town, beware of car park and internet charges We stayed 36 hours the internet and car park was nearly another 100 dollarsGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear Keith, Thank you for your time to write about your stay with us. It is thanks to feedback like yours that we can measure the quality of our offer and services. . I will be sharing your review with our team to see how we can make improvements going forward. We hope to welcoming you again in the near future. Regards, Danesh Bamji General Manager
"OK accommodation near Central Station"
Room offered was in fullview of very close apartment balconys. The room didn,t even have a privacy curtain that allowed light into the room. Staff were quick to change the room, but it,s hard to understand how such a room could be offered at the price that was paid.Genuine Expedia guest review
Response by Novotel Sydney Central Dear guest, Thank you for your review, I certainly apologize for some of the issues you encountered during your stay with us. I will be sharing your review with our team to see how we can make improvements going forward.. Please note, we have schedule in July a project to install sheer curtain in our 255 rooms. I am sorry this project has not being completed prior your stay. We hope to see you again soon. Regards, Danesh Bamji General Manager
"Great Allround performer and real value"
This is a great venue close to the city and exceptional value. Clean and comfortable and staff were excellent and friendly. Would recommend to all.Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Rob, Thank you for your review, I am happy to read you enjoyed our great location and found our staff helpful. I've passed your feedback to my team and we look forward to welcome you back soon. Danesh - General Manager
The staffs in reception are not very friendly. Their services attitude is not very well. Beds are comfy. However, hotel has a little bit old so that some room's furnitures are broken and aged.Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear guest, Thank you for providing feedback regarding your stay with us. We are most concerned to hear your comments regarding our customer service. Please accept our sincerest apologies for what has occurred as it is not indicative of the usual high standard of friendly, professional service that many of our guests praise us on. Yours Faithfully Danesh Bamji General Manager
"Central and within walking distance"
apart from the dirty wet towel that greeted us upon arrival, in our room,probably left from housekeeping and the very wet counter near TV, we had a pleasant and comfortable stay for 1 nightGenuine Expedia guest review
Response by Novotel Sydney Central Dear Ann, Thank you for your review! I certainly apologize for some of the issues you encountered during your stay with us. I will be sharing your review with our team to see how we can make improvements going forward. Yours Faithfully, Danesh Bamji General Manager
"Served our purpose"
Very comfortable. Enjoyed the gym facilities. Staff were very helpful. Beds well made. Only complaint would be the breakfast buffet. A second toaster would minimise the waiting time. Had to ask for three items to be topped up..Plates took a while to be cleared from tables. Dining area was too small for the volume of people that came through. We waited […] 20 minutes to be seated. Read moreGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear guest, Thank you for your honest review. I certainly apologize for our Food and Beverage staff for failing to clean on time the tables. We take that very seriously, and will review your feedback with our team. Nonetheless, I am happy to read you enjoyed your stay with us and your time in Sydney. Yours Faithfully, Danesh Bamji General Manager
"Care and attention"
Service was sublime - nothing was too much trouble. Beds we're comfy, the toiletries good quality and the room size generous. Breakfast included the usual fare but beautifully presented and cooked. Room service menu, while a little on the expensive side, was broad and the food arrived promptly, hot and tasty.Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Julie, We are glad you enjoyed your stay with us - thank you for the top marks. We look forward to welcoming you back. Kind regards, Danesh Bamji, General Manager
This hotel was very much a ordinary hotel with the Novotel badge. The room air-conditioner sounded like a 747 landing constantly. The re-fit out was ugly and not even having a power-points both sides of the bed (it is 2014). There was rust around the drain pipe, the sheets were not 100% clean. In the morning you can hear showers of your neighbours as […] if you had you ear to the pipes. The only upside is that the actual bed was comfortable. Furthermore, they failed to mention that there would be a credit card surcharge until you pay at the end. Read moreGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear Vineleaf, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem as our hotel is going through a renovation program due to be completed late 2014. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Danesh Bamji General Manager
"A nice hotel in a great location"
Enjoyable, really friendly staff. Quite location. Good buffet breakfast, lots of varietyGenuine Expedia guest review
Response by Novotel Sydney Central Dear guest, Thank you for choosing to stay with us, I am glad to read about your positive comment. We look forward to welcoming you back again soon. Yours Faithfully, Danesh Bamji General Manager
A girls trip to Paddy's Markets and Lion King, could not have been a better location, Parking next to Novotel and helpful friendly staff, fantastic breakfast and one of the best meals I have eaten in the restaurant, would stay there again for sure. 10/10Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear Lisa, We thank you for your fantastic five-star review as well as your in-depth feedback. It makes our day to read that our hotel is the best in which you've stayed. Our team will be thrilled to hear this. Yours Faithfully, Danesh Bamji General Manager
"Great location and quiet."
Booked this hotel as it appeared to be close to the Capitol Theater - it was, it was also close to Darling Harbour, Central train station and George St where there was a free bus to Circular Quay. Besides the convenient location this hotel was really quiet, the rooms were spacious and clean and the staff were very helpful. I will stay here again the […] next time I am in Sydney - it was great value for money too. Read moreGenuine Expedia guest review
Response by Novotel Sydney Central Dear Rosie, Thank you for your review, I am happy to read you enjoyed our great location and found our staff helpful. I've passed your feedback to my team and we look forward to welcome you back soon. Regards, Danesh Bamji General Manager
In a great location walking distance to theatre. Comfortable bed. But room had a bad damp sour smell in it. Told front desk on checkout & they waived our parking fee. Check in & Check out we're EXTREMELY slow never been to a motel where it has been that slow. Overall the convenience of being so close to theatre made it a good place to stay.Genuine Expedia guest review
Response by Novotel Sydney Central Dear Guest, Thank you for your review. I certainly apologize for some of the issues you encountered during your stay with us. I will be sharing your review with our Front Office team to see how we can make improvements going forward. We hope to better serve you in the near future. Yours Sincerely Danesh Bamji General Manager
The hotel rooms were unclean, old and in desperate need of renovation..Genuine Hotels.com guest review
Response by Novotel Sydney Central Dear giuest, Thank you for taking the time to provide us with your feedback following your recent stay with us. It is obviously disappointing to read your comments and I can only apologise for the lack of service you encountered throughout your stay. Our service is our benchmark and it is only through feedback such as yours that we are able to monitor our service levels and hotel facilities to ensure we are maintaining our high expectations and meeting our guest expectations. Our hotel rooms are undergoing a refresh which will be focusing on the areas we have identified as dated. This includes the carpet, the bathrooms and the desk/minibar cupboards.I apologize that all these changes have not been completed prior to your stay with us. I can assure you we are committed to addressing these issues to improve our guests experience. I hope that you will accept our apology and if you do need to stay in Sydney in the future I hope you can consider us again. Yours Faithfully, Danesh Bamji General Manager
"Great location and very family orientated"
great location,very family orienatated kids loved staying here,the pool facilities were excellent,would definately stay there again.Breakfast was excellent value and extremely kid friendly,Genuine Expedia guest review
Response by Novotel Sydney Central Dear Joho, Thank you so much for your wonderful review! We are thrilled you found your stay with us enjoyable, and great for your kids. Hope to see you again on your next stay in Sydney. Regards, Danesh Bamji General Manager
"Needs some updating"
We have stayed here many times ,mainly because they have double double rooms for a family of four. It's in a good location and has always been good value. These things haven't changed but I now find it is getting a little run down and probably needs a bit of a facelift. If you are reading this novotel, a couple of easy suggestions would be to put sheers […] (curtains) in the rooms, we have a room facing a block of units and was face to face with a semi naked man most of the time, so we needed to have the room blacked out all the time. The other thing is since the room sizes are so good, consider putting in another sitting chair and perhaps small stable. Read moreGenuine Expedia guest review
Response by Novotel Sydney Central Dear Kylie, Thank you for taking the time to tell us about your experience with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for highlighting the need for more furniture in the rooms. Having recently refurbished all the rooms, we are now in the process of addressing the additional items such as furniture and curtains. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danesh Bamji General Manager
"Good location but not qualify as a 4 star hotel"
The location is good, close to China town. The room is old, the toilet seat not even line up properly and has yellow mark on it. The floor is not mopped everyday. Coffee & tea are not refilled. The small fridge is full of drinks from the hotel, no room for us to put our own stuff.Genuine Expedia guest review
Response by Novotel Sydney Central Dear guest, Thank you for your review! I certainly apologize for some of the issues you encountered during your stay with us. I will be sharing your review with our team to see how we can make improvements going forward. We hope to better serve you in the near future. Yours Faithfully, Danesh Bamji General Manager
"Close proximity Capitol Theatre (walking)."
Our short stay met the needs of family 'sleep-over' in Sydney. Obvious kids activities offered and displayed in foyer. Staff helpful on parking queries (although car parks on the small side for larger 4WDs) We felt some lack of organisation by staff when dining at the hotel on Friday night. And whilst gluten-free food was offered and strictly ordered […] for our Coeliac daughter, we had a slight issue with cross-contamination during cooking which resulted in a meal having to be prepared again. All ended well, and overall a good experience. Read moreGenuine Expedia guest review
Although the hotel was lovely I felt that when you book for 4 people and have 2 doubles in a room you need 4 of every item ie towels. Requested extra towels 2 times and they finally arrived 3 hours laterGenuine Expedia guest review
very good over all customer service and facilitiesGenuine Expedia guest review
"Clean and close to main attractions"
Clean hotel, free breakfast. No internet service, unless you pay, disappointing. Staff were somewhat helpful with main attractions. Free bus service to Circular Quay.Genuine Expedia guest review
Great mini get away for our family of 4. Great to have our car parked in the car-park so we could come and go as required. Wonderful breakfast, kids corner a hit. Rooms plentiful for our family. Plenty of space and room. Bar fridge too full, no room to add own items though.Genuine Expedia guest review
"Great value, good location"
We stayed for 5 nights I this hotel. It is very near to Central Station, only 5 min walk and is good value for money with an excellent breakfast included. The rooms were a little tired, some fixtures and fittings needing replacing, but overall a good size and generally very clean. However we did ask for a bed change when we arrived as there was a small […] stain on the sheet and a hair near the pillow! This was attended to very promptly and the room was otherwise spotless. The service was generally very good and staff were polite and helpful, but you do have to queue for breakfast at busy times as the dining room is quite small. Overall we enjoyed our stay, and would stay here again if only for the fabulous breakfast! Read moreGenuine Hotels.com guest review
"Very good hotel close to Sydney's main attractions"
Stayed 4 nights with family on holiday. Car park (open to public) right next to hotel but lifts don't go directly to room floors. Very helpful receptionist who gave tips on how to get around on free shuttle bus (no 555) on George Street and options for sightseeing. Good sized clean modern room. Excellent choice for breakfast - make sure it is included […] in your booking as paying separately can get expensive. Read moreGenuine Expedia guest review
"Nice place, great central location."
Very enjoyable stay all round, clean and comfortable place, good breakfast, friendly staff.Genuine Expedia guest review
Response by Novotel Sydney Central Dear Damien, Thank you for your review. Our goal is to provide guests with a wonderful stay in every sense of the word, and I am more than happy to hear that we could come through on this occasion! I appreciate your positive comments. We hope to see you again. Yours Faithfully, Sarah Connelly General Manager.
Everyone are very friendlyGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear VTB, Thank you for your kind word in regards to our team! We are looking forward to see you again in Sydney. Yours Faithfully, Sarah Connelly General Manager
"For a Family..."
Recently my family (2x Adults and 2x Children - Aged 6&2) stayed in this hotel...check in was quick and easy! The Desk Clerk was very helpful! The room was a great size for all of us...2x Queens and a PotaCot plus a small couch! No street noise...but could hear plumbing noises from other rooms. The family loved the pool and the husband loved the gym! The […] breakfasts in the restaurant were fantastic! Kept us going for hours! Only real disappointment was that we returned to our room two days in a row and it wasn't made up. Read moreGenuine Hotels.com guest review
Quiet comfortable room though didn't like having to climb into the bath to have a shower. Great breakfast included with friendly and helpful waiters. Coffee was great and I'd stay there again for the price as room had a queen size bed each for my friend and I. Walking distance to our concert at the State theatre. Straight opposite Paddy's market to […] o. Read moreGenuine Hotels.com guest review
Response by Novotel Sydney Central Dear Loretta, Thank you for your review. Our goal is to provide guests with a wonderful stay in every sense of the word, and I am more than happy to hear that we could come through on this occasion! I appreciate your positive comments. We hope to see you again. Yours Faithfully, Sarah Connelly General Manager.
"Never again! Fawlty towers!!"
Travelled with elderly father, booked two rooms, gave us rooms on different floors! Had requested twin beds in one room, gave us king bed. Apart from a central cabinet and one armchair there was no chair or tables in the room which had heaps of empty space to spare. To get into the tiny shower you have to hook yourself over the toilet because some genius […] had designed the layout without any common sense. Rooms were not cleaned despite being available for the entire day, we had to chase down the housekeeping staff who were harried and overworked to clean our rooms at 5pm!!! We ordered one room service breakfast two got delivered, bread with no butter or spread!! The location is also not one of Sydney city's best, run down area not close to city centre, loads of construction going on all around. This property does not deserve its 4.5 star rating, if anything it is not even 4 star. The experience has certainly put me off all Novotel properties. Staff could do with better training all around, they had no concept of service or what their roles entailed. Read moreGenuine Expedia guest review
Disappointing in deterioration of standard of this hotel since Novotel ownership. Bedroom seating (one single seat) totally inappropriate for two mature adults to sit and read or watch TV. Hotel rooms had room for more seating but just don't provide it. Breakfast offerings not great, were better under previous owners.Genuine Expedia guest review
"Great hotel close to Central Station"
We stayed here for a night and found that it was a very comfortable and convenient option. Upon check in, the staff were very friendly and helpful. The room and bathroom were clean and modern. The breakfast is also good. Easy to find parking as well. Overall a great stay.Genuine Expedia guest review
great staff service. Accommodated our needsGenuine Hotels.com guest review
good hotel will use it again!..good priceGenuine Hotels.com guest review
"Nice place to stay"
Nice location, nice pool and spa. Very pleased overall, the only downside is the lifts.Ive never seen a hotel where you have to literally wait for 3-4 minutes for the lift to arrive.Genuine Expedia guest review
"Not enough bang for your buck"
Having stayed at two other Novotel hotels, Perth and Canberra, there was an expectation. Add to that the rate per night, I expected more. The room was average, the bathroom was very small. The shower was hopeless, basically running around trying to get wet whilst battling with the hot and cold tap constantly. Then needing to squeeze out of the shower […] past the toilet without tripping. The toilet was hopeless - one of those new designs - square inside - which made flushing difficult as it didn't flush everything away. And no toilet brush to clean up afterwards. Breakfast was the same each day, no variety. Would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Convenient hotel in the CBD"
Although the room had many extras, Coffee machine, Internet etc, I found the fact that there was only one lounge chair (and so much space) strange and disadvantageous to asking a friend back for coffee. The bathroom was small and awkward. The shower was inconvernient as you had to get into the bath to turn the shower on. Although not necessary for everyone, […] it would be sensible OH&S to have a bar over the bath to assist in getting in and out of the bath/shower. I also found it unusal not to have a convenient power point (near the bed) to recharge phones, Notepads etc. Although there were power points, items had to "dangle" from their cords as there was no conveneint table to put them on. But the bed was excellent!!! Read moreGenuine Expedia guest review
"Great hotel in CBD of Sydney"
Great hotel in CBD close to china town, paddys market, short walk to Darling Harbour and Pitt Street Mall.Genuine Expedia guest review
The hotel itself is in a great position, clean and staff friendly, however the weekend we stayed the hotel was booked out and they did not have enough staff to cater for the amount of people trying to check in. This was not helped by their computer systems shutting down. Breakfast was very crowded and had to constantly wait for the food hot food to […] come out. The hotel should have had more staff on to cater for the demand. Read moreGenuine Expedia guest review
Hotel comfortable. Location now less convenient to access without the monorail service. I found having three Novotel hotels within a short distance of each other confusing because as a visitor to Sydney Novotel the Rocks and Novotel Central appear in same map region, Novotel Darling not much further away. I am happy with the standard of the hotel and […] the courtesy of the staff . Read moreGenuine Hotels.com guest review
"Nice hotel close to all the shopping and eating"
It is a nice hotel with really friendly staff. The staff was really helpful in helping us with most convenient transport.Genuine Expedia guest review
Our room smelled of smoke, the windows didn't open, room service was out of a number of items, they forgot to service our room when we asked for some fresh wine glasses we were given towels and shampoo to wash them ourselves not worth the money.Genuine Hotels.com guest review
"Good hotel in a central location."
Staying at the Novotel was a great choice for exploring Sydney. Within easy walking distance on central station, the entire city was accessible with ease by rail or bus. Even with that proximity to a major transport hub, the rooms were quiet ensuring a restful sleep. Thus allowing us to face each days activities well rested. Speaking of that, the food […] also made sure we had plenty of energy to face each day. Read moreGenuine Expedia guest review
Location: Very convenient. 5 mins walk to Chinatown, Market City to bus stop free CBD shuttle bus 555. 15 mins walk to Darling Quarter, Darling Harbour with kid in stroller. Room: Clean but tooth brush, slipper and shower cap are not provided. Breakfast: You can make your own pancake from the machine. Coffee is free to order from the counter. Variety […] is limited and the food doesn't change much during our stay but the choices is enough for us. Lift is very slow. Read moreGenuine Expedia guest review
"Great overnight stay!"
Spacious rooms and great brekkie - the flavoured milk in little milk bottles were so quirky and fun! Definitely stay here again!Genuine Hotels.com guest review
"Great hotel close to Haymarket just off George St"
We arrived tired after a long trip and were surprised by being allowed to check in early! We only intended to drop off our bags but the staff were friendly and very helpful.Genuine Expedia guest review
My stay was from 4 -7 March 2014. A rattling mechanical noise eminating from an internal wall was annoying on my first night. But this was nothing compared to waking up to no hotwater. No warning about it. When I called reception they said they knew about it and were going to fix it! They gave me a bottle of wine for the hassle. However I asked for […] someone to call me about it, but still havent heard from anyone. I won't stay there again! Read moreGenuine Hotels.com guest review
Great value for money. Service was wonderful, excellent buffet breakfast, comfortable bed, quick room service, great location. The rooms are a little tired and its tricky to get into the shower bath. Overall 8/10Genuine Hotels.com guest review
Our stay was wonderful. Close to Paddy's Market, China town, Transportation & good walking distance to Darling Harbour. The staff were very friendly & very accommodating to our needs. Enjoyed having a balcony off our room which we used a lot after exploring the sites around Sydney. No complaints regarding this Hotel & would certainly say there agai […] n............ Read moreGenuine Hotels.com guest review
"Close to central and china town"
The hotel is nice. Room furniture was a bit tired. Entrance via steps so not wheelchair friendly. Breakfast was excellent.Genuine Expedia guest review
"Too bad about the students."
Can't fault the room, only problem was that the room was overlooked by very high student blocks, they could look right in the room so had to have the heavy curtains shut all the time. Breakfast was included and it was a good buffet. neighbourhood not too good but just around the corner was a free bus 555 that travelled all the way up George street to […] Circular Quay .during the day Read moreGenuine Expedia guest review
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