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1 room, 2 adults
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440 W 57th St, New York, NY, 10019, United States of America, ‏‎855-239-9227
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3.8 / 5Good

Score breakdown (from 2,036 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.9
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    4.2
4.0 / 5Excellent
"Caring and compassionate staff"
I particularly wanted to comment on the guest Service Supervisor Minire Curovic and the reservation agent Rhonda. These two were unbelievably caring and helpful to me when a reservation mix-up occurred both within Holiday Inn and hotels.com. Also hotels.com was helpful in this regard as well but I don't have the name of the woman who worked with me there. They were very very gracious and helped me not only to get the dates adjusted on non refundable reservations in which accidentally two reservations were made for one night and none for another night in the middle of my stay but also they provided me a rollaway to cover my expenses which was very helpful since my daughter was going to join my wife and me. They were very compassionate and helpful and seemed very eager to solve my problems in an appropriate fashion. I truly commend Holiday Inn for these two employees' excellent work and caring.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Pall, Thank you for taking the time to review us on Hotels.com. It's a pleasure for us to hear that you enjoyed your stay and thank you for your comments on the staff - they serve as a motivation for them. Kindly be assured that your review has been shared with the entire team. We are looking forward to welcoming you once again for a memorable stay. Sincerely, Guest Service Manager, Julia Kondratenya
1 night romance trip May 20, 2015
Paul
US
3.0 / 5Good
"good location, tired rooms and lobby."
lobby and rooms were kind of tired. good location. staff was nice and helpful.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Trisha, Thank you for taking your time on posting this review about your recent stay at our property. We are delighted to hear that you enjoyed our location and our staff was very accommodating towards you as well. The next time you visit New York we hope to accommodate you again. Sincerely, Michael Melendez Guest Service Supervisor
4 night romance trip May 14, 2015
Trisha
US
2.0 / 5Fair
"On the low side"
Broken ice machines, dirty hallways, non helpful front desk. Sink space cramped bell captain was helpful in arranging transportation
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear William, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor
3 night family trip May 15, 2015
William
US
4.0 / 5Excellent
"Pleasant Stay"
Pleasant stay, quite room and very friendly staff. Parking, restaurant and room mett expectations. Plumbing was difficult to use especially the shower. Hot water was hard to get at first. Maintenance demonstrated trick to get adequate H/W. maintenance was quick to respond.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear John, Thank you so much for your candid review of your recent stay at the Holiday Inn-Midtown 57st. We are delighted to know that our parking, restaurant and rooms was suitable for your needs. Great to hear our staff was accommodating towards you as we strive to provide the best service possible when guest are staying with us. Once again, we appreciate you taking the time to share your comments with us and we hope to accommodate you again soon. Sincerely, Michael Melendez Guest Service Supervisor
2 night family trip May 17, 2015
John
US
3.0 / 5Good
"hotel close to subway station"
We just stay one night. The hotel need a good renovation (looks old): the bathroom has a moldy smell and it looks that they just painted over mold. Also bathroom walls were covered with wallpaper ... a nice way for the mold to get behind it.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Silvia, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor
Other trip May 21, 2015
Silvia
US
3.0 / 5Good
"Working In NYC"
Front End Hotel staff were pleasant and accommodating. Room was clean and the staff attended to the room each day. The air conditioning was not working well, didn't seem to pull the humidity out of the room. Thus the room felt damp and the smell was not pleasing. The toilet flushing device was tricky, difficult to make work. Elevators were shaky. Overall it was a good location, easy to get where I needed to go and the price was acceptable.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear AL, Thank you very much for your recent stay at our hotel and for taking your time on posting this review. We are sorry to see you did not enjoy your overall experience with The feedback we receive from our valued guest enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Once again, we appreciate you taking the time to share your comments with us and we hope to accommodate you again soon. Sincerely, Michael Melendez Guest Service Supervisor
Other trip May 19, 2015
AL
US
1.0 / 5Poor
"Not worth the price that we paid for the room!"
We paid for a deluxe room but we don't think we got one! It was not a good value for the price that was charged for the room that we got. We could hear the traffic all night and it was noisy.The front desk staff were not all that friendly and helpful during the check-in process. We will stay away from this one in the future.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Roger, Thank you for your candid review about your recent stay with us. We truly value the negative comments as this gives us the opportunity of improving what we can offer. We apologize for the shortcomings your have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. Thank you again for your review and we hope to have another opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
1 night family trip May 15, 2015
Roger
US
3.0 / 5Good
"Holiday Inn Midtown- great location."
My family went for an overnight. Hotel was modern, clean and well run. Affordable valet parking was a big perk. The neighborhood was great- safe, wide variety of restaurants, and an easy walk to sites in midtown and subways. No continental breakfast, but with so many good restaurants close by, that really isn't a big deal. We'll definitely be back!
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Victoria, We are very grateful to hear you enjoyed your stay at the Holiday Inn Midtown. Thank you very much for recommending us! And we are looking forward to welcoming you back soon! Regards, Manager, Julia Kondartenya
1 night family trip May 9, 2015
Victoria
US
4.0 / 5Excellent
"Great location, nice hotel and good value."
Great location 3 blocks from Central Park, 3 blocks from the Lincoln Center and 2 blocks from the subway on a major well lit street, but away from the congestion of Times Square area. Several restaurants within a couple blocks. Easy walking distance to the theater area, 20 minutes over to 5th Avenue. Room was a good size and nicely decorated. Having the sink outside of the bathroom was great when sharing the room with two young adults. Elevators were quick and rarely had to wait. Hotel was quiet. Could occasionally hear young kids in adjacent room, but did not notice street noise at all. Airport transport could be arranged from the lobby, but we found it was cheaper for 3 people to take a taxi. Luggage storage available for after checkout time for a small fee. Great price. I would definitely stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Catharine, Thank you so much for your wonderful review of our hotel. We are glad to hear that our location was for your family and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We are glad we made the difference and left such a great impression on you. We hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
4 night family trip May 8, 2015
Catharine
US
3.0 / 5Good
"our new york stay"
Overall, the stay was good. The toilets in the room would only flush if you held the handle down really hard and long. Also, there was a note telling you to reuse your towels. The beds were comfortable. The breakfast was very good. We were late to breakfast the last day and missed the buttet. They allowed us to choose from the menu at no cost.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear valued guest, Thank you for taking you time to write this review on your recent stay with us. Its our goal to consistently provide superior service and accommodations and your comments are very important to us. We are pleased to hear that our hotel met your travelling needs and again we hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
2 night trip with friends May 11, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location! Nice hotel!"
Very nice! Close to Central Park.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Olga, Thank you so much for your wonderful review of our hotel. We are pleased to hear that our location was perfect for your needs. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We truly hope to make your future stay enjoyable. Sincerely, Michael Melendez Guest Service Supervisor
2 night trip Apr 3, 2015
Olga
US
4.0 / 5Excellent
"Convenient Manhattan hotel"
We came into town to see the Daily Show with Jon Stewart and this hotel was extremely close and convenient while also being an easy (20 minutes) walk to Times Square, Broadway, and five minute walk to Central Park.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor
Other trip May 13, 2015
A Traveler
US
4.0 / 5Excellent
"A good place to stay"
I would stay here again!
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Robert, We are looking forward to hosting you back on your next journey to the Big Apple. Sincerely, the Staff of the Holiday Inn Midtown 57th Street
1 night business trip May 9, 2015
Robert
US
3.0 / 5Good
"Great location."
The hotel is cleans and staff is pleasant. Could use a bit of an update however I think it definitely is up to a typical Holiday Inn. The location is great and the price for the room I had was pretty incredible considering it was Manhattan. Lots of restaurants and only about 10 blocks from Times Square. That area of 57th is quiet and near Lincoln Center where there is a couple of nice parks. Time Warner and Columbus Square are only about 3 blocks away if you want to shop.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Daryl, Thank you very much for your review. We are glad you found value in our hotel and we provided a comfortable stay for you. Thank you for the location perks you have listed for our Expedia community. We hope you will consider us during your next trip to New York. Sincerely, Julia Kondratenya, Manager.
Other trip May 12, 2015
dg
US
5.0 / 5Outstanding
"Right price for the right location"
It was exactly what we were looking for. In the right location. Had parking cheaper than most other places we looked at. Would consider staying again.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Traveler, I am so proud to share your kind words with the team. Thank you very much for your great review. We are honored to be recognized for succeeding and to have earned your loyalty. We are looking forward to welcoming you back soon. Sincerely, Manager, Julia Kondratenya.
1 night romance trip May 9, 2015
A Traveler
US
4.0 / 5Excellent
"Great location for a spacious room in midtown"
spacious, clean, recently renovated room. great place to stay - easy access to Broadway shows, Central park, midtown meetings
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Anja, I am so proud to share your kind words with the team. Thank you very much for your great review. We are honored to be recognized for succeeding and to have earned your loyalty. We are looking forward to welcoming you back soon. Sincerely, Manager, Julia Kondratenya.
3 night family trip May 7, 2015
Anja
US
3.0 / 5Good
A place to sleep at a good rate. Nothing more. Nothing special. Staff were great, friendly. Super fast check in, check out.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Johnnya, Thank you so much for your candid review of our hotel. We are glad to hear that our staff was very professional and accommodating towards you and that you had an overall pleasant stay with us. It’s our goal to consistently provide superior service and accommodations and your comments are very important to us. We hope to have an opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
Other trip May 11, 2015
JohnnyA
US
4.0 / 5Excellent
"Close to cruise terminal."
Stayed one night prior to cruise, very close, so close some taxi drivers would not take us.....tip well and they will.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear DW, Thank you for taking your time on posting this review about you recent stay with us. We are delighted to hear that your found our hotel location perfect for your one night stay. We hope the next time you visiting New York we can be you ideal hotel destination. Sincerely, Michael Melendez Guest Service Supervisor
Other trip May 10, 2015
A Traveler
US
5.0 / 5Outstanding
"my go-to place in the area"
I enjoyed both my comfortable, spacious room and the capable, courteous staff.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Susan C, Thank you so much for your wonderful review of your recent stay at the Holiday Inn-Midtown 57st. We are delighted to know that the staff was accommodating towards your needs. We strive for perfection! It is great to hear as well that you enjoyed our rooms as well. We would like to thank you again for taking the time and writing a review, and truly hope to welcome you back soon. Sincerely, Michael Melendez Guest Service Supervisor
1 night business trip May 3, 2015
SUSAN C
US
4.0 / 5Excellent
"Perfect distance from everything we wanted to do"
From the time we walked in, we found the hotel staff to be very pleasant and helpful. The location is great ....close to Central Park and the theater district with easy access to the Metro for touring downtown area. Our room was very comfortable and quiet and nice to come back to after touring to rest and refresh.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Thank you for your review. We're glad you had a satisfactory stay. Customer service is something we take great pride in, so we're so pleased to hear you found our staff pleasant and helpful. We truly appreciate your feedback, and hope you will stay with us again the next time you're in NY! Sincerely, Tara Pizzi Guest Service Manager
Other trip May 8, 2015
A Traveler
US
3.0 / 5Good
"Comfortable and good location"
Comfortable and excellent location. Hotel is clean, but hasn't been refurbished in a while. Perfect for what we wanted. Staff was friendly and helpful.
Genuine Hotels.com guest review
1 night trip with friends May 2, 2015
A Traveler
US
5.0 / 5Outstanding
"What a great stay!"
Your hotel was conveniently located to my son's residence on 8th Avenue. During our 4 day stay, we got up each morning and located in close proximity breakfast places. However, on our last day we had a really great breakfast at the Gotham Café that kept us going during our 8 hr. travel. The hotel room was very clean and best of all --NO BEB BUGS!!!! The Front Desk was very pleasant and I had a chance to converse with Urszula in my native tongue.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Thank you for sharing your comments! We're so pleased to hear you enjoyed your stay with us and truly appreciate your feedback! We hope to have the pleasure of hosting you again soon. Sincerely, Tara Pizzi Guest Service Manager
Other trip May 5, 2015
Jadzia
US
4.0 / 5Excellent
"Spring Weekend in NYC"
We came to NYC to attend a Met-Opera performance at Lincoln Center on a Sat evening. The Holiday Inn is conveniently located just 6 blocks away- easy walking distance. We've stayed in this hotel in the past. The service is very good. You can see they keep their staff. The discounted parking is adjacent to the hotel and very reasonable for NYC. Also Morningstar Restaurant across from the Hotel offered a discount on meals if you stayed at the Holiday Inn. If I'm going to be in mid-town for future visits this place will definitely be one of my top choices.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Vincent, Thank you for taking the time to share your comments. We're so pleased to hear your stay with us was satisfactory, and look forward to having you as our guest again soon! We appreciate your feedback. Sincerely, Tara Pizzi Guest Service Manager
1 night family trip May 2, 2015
Vincent
US
4.0 / 5Excellent
"Walkable"
Great location. Friendly staff.
Genuine Hotels.com guest review
4 night romance trip Apr 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location and comfortable"
We only stayed one night, and there were 3 of us adults. The location is great in mid-Manhattan, right in the middle of everything and close to the subway. We were not after a lot of extras, just a good night's sleep. The beds were very comfortable and the view excellent. The only drawback was no fridge or microwave. Lobby was impressive and everyone at the desk was very nice.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Anne, Thank you for your review. We're glad you found our beds comfortable and were able to snatch up a room with a good view! Please know we do have refrigerators, but upon request as they are priced at an additional $10 per day. We are so pleased you had a good experience at the Holiday Inn Midtown, and hope you will return. Sincerely, Tara Pizzi Guest Service Manager
1 night trip with friends Apr 29, 2015
anne
US
1.0 / 5Poor
"Bad experience Holiday Inn Midtown"
This was a horrible experience. Knowing all about city noice I specifically asked for a quiet room when I booked, when I called and informed the hotel of my late check in and when I actually checked in. I was assured that tower B would be quiet as it does not face the main road and that is was recently renovated. It's 3am and I'm writing this review. Street noise is something no one can do anything about but there are heavy construction vehicles working. And when I called the front desk the night manger Mr. Joseph tells me there is nothing he can do about the outside noise and then proceeds to inform me that any inside noise is due to a large Japanese contingency staying at the hotel. Blame blame blame and no responsibility for not considering my multiple requests for a quiet room. He said it was 'best efforts' only for a quiet room. Really??? Wow had I only known ... Other hotels fulfill requests no questions asked. Oh yeah and tower B is a pit. I then requested to move my room and he said he would pass it along to the day manager. Once again passing the buck. Why this man is a manager is beyond comprehension. I hope my review will deter others from staying here. The lack of consideration and professionalism is unacceptable. Hotels.com is trying to get me a refund and a booking with another hotel. Shame on you Holiday Inn!!
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Thank you for taking the time to share your comments. Our sincerest apologies about your poor experience with us. We are constantly looking for ways to improve, and appreciate you allowing us to learn from your feedback. Please know your comments will be passed to Upper Management. We apologize again for the inconvenience. Sincerely, Tara Pizzi Guest Service Manager
3 night business trip Apr 29, 2015
A Traveler
US
4.0 / 5Excellent
"family trip"
Stayed for 3 day family trip with teens and preteen. Hotel s location was great, able to walk to Central Park and Time Square day and night safely. Rooms very clean hotel staff knowledgeable and courteous, priced reasonable for city.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Michelle, Thank you for your review. We're glad to hear you enjoyed your stay with us. We're so pleased to hear you found our rooms to be clean and our staff courteous; we appreciate your feedback and hope to have the pleasure of hosting you again soon! Sincerely, Tara Pizzi Guest Service Manager
2 night family trip Apr 22, 2015
michelle
US
3.0 / 5Good
"Weekend stay with midtown pool"
The main reasons for choosing this hotel were location to public transport and the pool. The hotel is your standard mid-price range chain hotel. Staff not very motivated, decor a little tired but nothing to really complain about. We felt the midtown pool was very special and really enjoyed it, even though from our room we had to walk through the whole hotel to get to it and it isn't very big.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Thank you for your review. We're sorry to hear you did not enjoy your stay with us. Please know our pool is outdoor and seasonal, it will be open for access around Memorial Day. We appreciate your feedback. Sincerely, Tara Pizzi Guest Service Manager
Other trip Apr 29, 2015
A Traveler
US
3.0 / 5Good
"Business Conference"
The room was clean and nice, but at night the walls seemed paper thin. I could hear conversations in the hallway and doors slamming. Other than the noise it was great.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Natalie, We really appreciate your feedback about your recent stay. We are glad you found the room nice and clean. Please accept our apologies for any inconvenience due to the noise during your stay. Thank you for staying with us. Regards, Julia Kondratenya, Manager.
1 night business trip Apr 25, 2015
Natalie
US
4.0 / 5Excellent
I have stayed at this hotel twice and I really enjoy the staff, amenities (lounge) and best of all the location
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear traveler, Thank you for taking your time on posting this wonderful review about your recent stay with us. We are excited to hear that this was your 2nd time at our property and you had a great experience both times. It is great to know that our staff, lounge and location works perfect for you needs. We hope we can accommodate you again soon for the 3rd time. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 27, 2015
A Traveler
US
3.0 / 5Good
"Clean and spacious for NYC but old."
I was pleasantly surprised at how clean the room was. I expected it to be worse because it was relatively less expensive than most of the Midtown hotels (but still not a bargain). And the room was as spacious as more expensive hotels in the same neighborhood. The hotel is an older one though with only three elevators in the A tower, which can be slow during morning rush hour times, but fine all other times. Great location but a bit noisy. Our keys kept deactivating even though we were careful to keep them far from the cell phones. Overall, I was pleased with the hotel for the price point. And the gym, which I liked, reminded me of an NYC gym from the 80s - no windows and compact.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Anonymous, Thank you very much for taking the time to write your comments on you stay at the Holiday Inn-Midtown 57st. We glad to hear that our rooms was spacious and clean and convenient for your travelling needs. The hotel is currently being remodeled, and we truly apologize for any unfinished look during your stay. Once again, we appreciate you taking the time to share your comments with us. We hope to see you again soon. Sincerely, Julia Kondratenya, Guest Service Manager.
2 night family trip Apr 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Close to Lincoln Center & Carnegie Hall"
I was in New York to see "The King and I" at Lincoln Center. This hotel on W. 57th St. is a short, easy walk (six blocks = 10 minutes or so) to the theater. The hotel is somewhat aged but my king room was unusually spacious for NYC, with a big picture window. The staff is very nice. I would stay here again when going to Lincoln Center (or Carnegie Hall). So convenient.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Janice, We are very delighted to have won your loyalty. Our staff is very grateful to succeed in providing great service. We are indeed minutes away from both Lincoln Center and Carnegie Hall. We are looking forward to welcoming you back soon! Sincerely, Manager, Julia Kondratenya.
1 night trip Apr 23, 2015
Janice
US
3.0 / 5Good
"Check-In was shaky but not a deal-breaker"
Upon arrival the woman at the front desk said she did not have my reservation, that I had cancelled it. I explained I had not, and showed her that Hotels.com had switched my reservation date. She was unable to help me but got her front desk manager who went away for a good 20 minutes or so to call hotels.com. Upon return she said she did in fact have my reservation and checked us in. They were not rude, but not very accommodating or apologetic for my wait. I would have hoped they could offer us a free breakfast or something. We were waiting with three children. Not a deal breaker for me, but something that caused me pause.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Melissa, We appreciate you taking the time and sharing your review about the recent stay at the Holiday Inn Midtown. Please accept our apologies for the delay during the check in process. This feedback will be shared with the management that can help us make a difference to ensure our valued guests needs and expectations are met in the future. We hope the next time you visit New York City you visit us again. Sincerely, Manager, Julia Kondratenya.
1 night family trip Apr 24, 2015
Melissa
US
4.0 / 5Excellent
"awesome weekend"
It was great
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Nicole, It's a pleasure to hear we didn't fail to deliver exceptional service. Thank you for your comment! Sincerely, Manager, Julia Kondratenya
1 night romance trip Apr 24, 2015
Nicole
US
2.0 / 5Fair
"Old run down"
The hotel needs to be updated the bathroom door was broke at the bottom the corners of the bathroom were dirty the beds are way to small
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Traveler, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Soecta"
Outstanding across the board.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Michael, Thank you for your 5 star review on your stay at the Holiday Inn Midtown on 57th street! We're so glad you found our property outstanding throughout. We hope to see you again soon. Sincerely, Tara Pizzi Guest Service Manager
2 night family trip Apr 19, 2015
michael
US
4.0 / 5Excellent
"Holiday Inn April 2015"
Hotel staff was very friendly and helpful. The valet service however was abrupt and not very personable.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Gail, Thank you for staying at the Holiday Inn Midtown. We are pleased to hear your feel you received great service from our staff. It is something our staff takes great pride in, so we value your feedback. We apologize you didn't have the same impression of the valet parking crew. Your comments will be passed to the upper management. We truly hope next time you visit us, your stay will be flawless. Sincerely, Manager, Julia kondratenya
1 night family trip Apr 20, 2015
Gail
US
4.0 / 5Excellent
"Great Price for a solid Midtown Hotel"
Great price for a solid Midtown hotel. The room was large and comfortable. The air conditioning didn't seem to work, but the windows open. Room was clean and tidy. There was a solid amount of regular hotel/NYC noise.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Sarah, Thank you for your review. We're so glad you found our rooms comfortable and clean. Our apologies about the air conditioning; please know we have an Engineer on site 24 hours, 7 days a week who can fix issues such as these. We hope it was resolved and apologize again for any inconvenience. Sincerely, Tara Pizzi Guest Service Manager
2 night family trip Apr 19, 2015
Sarah
US
2.0 / 5Fair
"A/C not operating in rooms, and a mouse!"
Rooms were big, bed was comfortable. No air conditioning. Was extremely hot in the rooms. Maintenance guy said they don't turn on a/c till next month. No fans available either. Saw a mouse in our room! Will not stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Traveler, Thank you so much for taking the time to express your impression of the most recent stay at the Holiday Inn Midtown. Although it's pleasant to hear you enjoyed the room accommodations, we really apologize for any inconvenience during your visit. We do advertise a seasonal air-conditioning, which is on as of now, since the weather finally went up above 50'F. We are very sorry for your experience. Sincerely, Manager, Julia Kondratenya
4 night business trip Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"Manhattan cruise terminal stay"
the hotel was convenient for acces to the Manhattan cruise terminal. About a 10 minute walk. Parking was easy and they agreed to keep the car for a week until we returne from the cruise. The only issue was the AC wasn't working in the room. Overall a good experience
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Brant, Thank you for your review. We're happy to hear you had a good experience with us at the Holiday Inn Midtown on 57th street! We truly apologize about the inconvenience with your air conditioning. Please know we have an Engineer on site 24 hours, 7 days a week who can assist with issues such as these. We apologize for any inconvenience, and thank you for allowing us to learn from your feedback. Sincerely, Tara Pizzi Guest Service Manager
1 night romance trip Apr 18, 2015
Brant
US
4.0 / 5Excellent
"Good"
For the price and location, it's a great place. Rooms are large and clean. Beds are comfortable. Bathrooms are small.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Tahar, Thank you for taking your time on posting this great review about your recent stay with us. We are glad to hear that our rates, location and rooms was up to your liking and standard. The next time you are staying in New York City we hope you choose our hotel again. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 21, 2015
Tahar
US
3.0 / 5Good
"Quick Get away"
I brought my daughters to New York City for a few days to enjoy the Big Apple! I found this hotel last minute and the price was very affordable so I booked it. The location was great! We took the subway from Columbus Circle to everywhere we wanted to go or just walked. It's very close to Carnegie Hall and short walk to Time Square. The hotel is a bit dated, but very spacious! The beds were comfy and there was a coffee maker and microwave in the room. Free wifi too!
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Thank you for your review! We're glad to hear you enjoyed your NYC trip, and found our location convenient for your traveling needs. We're pleased to hear you enjoyed our amenities and spacious rooms, and truly appreciate your feedback! Sincerely, Tara Pizzi Guest Service Manager
2 night family trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"NYC -Holiday Inn"
Reasonable rate in a good location
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear John, Thank you for your review. We're happy to hear you enjoyed our central location; we hope you will return the next time you're in NY. Sincerely, Tara Pizzi Guest Service Manager
1 night trip Apr 17, 2015
John
US
4.0 / 5Excellent
"Solid"
Stayed one night after surgery. Quiet conveinient. Bell staff very helpful in hailing a cab and being friendly.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Luke, Thank you for your review. We're so pleased to hear you found our stay quiet and convenient, and our staff helpful and kind. Your comments will be passed to the bell staff; thank you for your feedback! Sincerely, Tara Pizzi Guest Service Manager
1 night romance trip Apr 16, 2015
Luke
US
5.0 / 5Outstanding
"Great Hotel!"
This was a great hotel, especially for the price in NYC. It was within walking distance to so much--Lincoln Center, Fordam, Time Square, etc. Staff was friendly and helpful. We arrived at 11:00 and they had a room available for us, and they allowed us to extend our check out time to 1:00 the day we left! This is also one of the few hotels in NYC that has an outdoor pool (though we were there off season so it wasn't open, but I noted it for future reference). The room were in was actually really big, which is highly unusual in NYC. I would definitely stay here again.
Genuine Hotels.com guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Donna, Thank you for taking the time to share your comments. We're so glad you enjoyed your stay with us, and hope you will return to enjoy our outdoor rooftop pool! We appreciate your feedback. Sincerely, Tara Pizzi Guest Service Manager
2 night business trip Apr 14, 2015
Donna
US
3.0 / 5Good
"What was expected"
Everything I read about the hotel proved pretty true. We were able to check in early which was helpful. When we got to our room on the 10th floor it was very warm (it was 77 outside) so we put the air on and left. When we return to the room it was still warm. We were able to open 1 window about 6 inches and it let some cool air in. We all slept on top of the covers and it was quite warm. When I checked out I told them and was informed that the heat and air are on the same system and they had not changed over yet. It was mid April and warm. I am not sure what needs to be done to change over but it should have been done or at least inform you when you check in. We had spent the whole day out with our kids and were totally exhausted when we got back. The elevators are also the slowest and tinest I have every seen. The next morning we had to wait for 5 different elevators to come and then only 2 could get in before the other 2 had to wait for another elevator.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Joanne, We are glad that you took your time on posting this candid review. Unfortunately, as you have experienced, our air-conditioning system is seasonal, and we only provide heat during winter season. We apologize for the inconvenience it might have caused during your stay. Thank you once again for staying with us and we are looking forward for welcoming you back in the future. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 20, 2015
Joanne
US
4.0 / 5Excellent
"Nice hotel, convenient location"
A very good location, just between the docks and the main financial and Broadway areas. Nice restaurants around. Kind of old, but acceptable place.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear JLAG, Thank you so much for your candid review of our hotel. We are delighted to know that our location was perfect for you. We look forward to accommodating you future travel needs the next time you visit New York City. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 20, 2015
JLAG
US
2.0 / 5Fair
"aged and broken"
Hotel was very old and very lacking of updates. My bathroom had a toilet that was difficult to flush and the sink area had basically no where to put any of your amenities, so terribly inconvenient. Paper / plastic cups and sub par coffee to wake you in the morning. add to this - they put me on the second floor and there were conferences going on, it was very loud. I will be choosing a nicer room next time
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear valued guest, Thank you for your review and for specifying the good, the bad and the opportunities to improve. We truly value the negative comments as this gives us the opportunity of improving what we can offer. We apologize for the shortcomings your have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. Thank you again for your review and we hope to have another opportunity of welcoming you back again soon. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 19, 2015
A Traveler
US
5.0 / 5Outstanding
Perfect location for Lincoln Center and everything was as advertised.
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear valued guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 18, 2015
A Traveler
US
3.0 / 5Good
"Update"
Hotel needs a power wash and clean inside. Repair the elevators
Genuine Expedia guest review
Response by Holiday Inn New York City-Midtown-57th Street
Dear Rudy, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for any inconvenience you had experienced during you stay. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michael Melendez Guest Service Supervisor
Other trip Apr 18, 2015
Rudy
US
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