Was upgraded to a one bedroom suite which was great. My only complaint was that you could clearly hear conversations from the guest room adjacent to the living room.Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear KC, Thank you for taking the time to review our hotel! I am happy that our team was able to upgrade you and accommodate you so warmly. I hope to have the opportunity to host you again during your next visit to Chicago. Sincerely, Kathryn Day General Manager
"Great location, value, and experience"
I booked this for my parents to come down over the holidays and they loved it. Great hotel and a great service!!Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Scott N, Thank you for choosing our hotel for your parents’ visit to Chicago! It is immense pleasure to accommodate family and I hope that you and yours do choose to return to us upon your next visit. Sincerely, Kathryn Day General Manager
My daughter and I stayed over on a Saturday night at the Public Hotel. We had a wonderful experience due to staff being so courteous and helpful; the room being very clean and attractive; and the location of the hotel being close to everything so that we could walk everywhere. The hotel itself is very attractive in it's modern decor and design, highlighted […] especially with Christmas decorations in the front lobby. We were upgraded upon arrival to a superior room so that we had a king bed which was really nice. I would highly recommend this hotel as a place to stay in Chicago that is safe, clean and comfortable as well as one with exceptional style and design. We hope to return so that we could enjoy a meal at the Pump Room, as we ran out of time to do this. Read moreGenuine Expedia guest review
Response by PUBLIC Chicago Dear Anonymous, Thank you for the lovely review! I am so pleased that you and your daughter were able to enjoy such a memorable stay under our care. I certainly hope that you do choose to return to our hotel in the very near future. Sincerely, Kathryn Day General Manager
Great hotel, good quality staff. Bathroom is a little on the small side but this is a well renovated older building and they did well with what they had to work with! I would stay there again.Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Robert, Thank you for review our hotel! As you noted we are indeed a renovated property, and I am pleased that you enjoyed such a charming experience. Sincerely, Kathryn Day General Manager
"Just an overnight stay."
Everything was nice, but very busy at check in time!Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Todd, Thank you taking the time to share your thoughts. We are certainly a busy property and I hope to have the opportunity to host you again in the near future. Sincerely, Kathryn Day General Manager
"Amazing service, beautiful chic hotel"
Although pricey, I found it suitable for the quality of service and style of the hotel. We thoroughly enjoyed ourselves and will be back again. Thank You Public!!!Genuine Hotels.com guest review
Response by PUBLIC Chicago Thank you for your 5 star review of your experience at PUBLIC Chicago. I am so glad you enjoyed the service you received. Cant wait to see you again very soon.
"Nice place but you better double check the price.."
Very nice rooms and common areas. Two blocks from oak street beach. Walkable to mag mile. Loved the stay here. However they accidentally disclosed that the actual rate of the room I got was significantly cheaper than what they advertised online and what I paid. When asked about this, they didnt really give me an answer and as a result of this shady […] practice, I most likely will not be staying here again. Read moreGenuine Hotels.com guest review
Response by PUBLIC Chicago Thank you for your review of your stay at PUBLIC Chicago. We do hope you stay with us again and hope to see you again very soon.
"Beautiful surrounding area and close all"
It was great. The guy at the front desk was very accommodating for our group and we really appreciated it. The suite was beautifulGenuine Hotels.com guest review
Response by PUBLIC Chicago Thank you from PUBLIC Chicago. We appreciate your feedback and glad the team at the Front Desk were able to deliver great service to you and your group. We hope to see you again soon.
This was my second stay at The Public. Absolutely love the neighborhood and facility. Close walk to the shops on the Magnificent Mile, but far enough away from all the chaos. The Pump Room is always a good time and quite a scene on the weekends. The only less than desirable part of my stay was the room was close to the elevator shaft. I could hear the […] elevator grind along the track especially when close to my floor. Difficult to get much good quality sleep, especially in the morning hours. Read moreGenuine Hotels.com guest review
Response by PUBLIC Chicago Hi Brandon, Thank you for your review of your stay at PUBLIC Chicago. We are excited to know that you have enjoyed your stay both times you have been with us. Apologies for the noise of our elevators. When you stay with us again we will ensure to place you in a room far away from the elevators. We hope to see you soon.
I had never heard of this hotel and chose it off Expedia and was delighted with the results. Excellent service, BEAUTIFUL lobby area and a fantastic room with a great view! Who could ask for more?Genuine Expedia guest review
Response by PUBLIC Chicago Dear Anonymous, Thank you for your lovely thoughts! I am so happy that you were able to experience our hotel for the first time and certainly hope that you choose to stay with us again in the near future. Sincerely, Kathryn Day General Manager
"Not a vacation but an EXPERIENCE!!"
Needed a rest and a happy Thanksgiving Holiday as we just lost our Dad. Public House looked great on line and close to my nephew. Room small with two beds not queen. Clean room but bath was for migets. You could not use the toilet if you wanted to wipe you butt. Too close to the wall if you get the picture. The people above us tub overflowed and we […] had instant shower just standing in our bath. Soaked we called maintenance. They moved us up a floor at 12:00 midnight in our nightgowns/soaking. The bathroom was larger, thank God but we only had one king bed and needed a roll in one as well. Finally settled the heater made a ping noise all night so we had to leave the TV on so not to go crazy. In the morning the shower did not work, as it was so tight as not to turn in or out or even give some water. When I put my robe on the hook, that fell to the floor. The in room breakfast for two was $56.00 for two cups of coffee and two scons. I think they should have comped that at least. The gave us a 1:00pm check out, how nice, but we needed to get home and take a shower. Home is Wisconsin. The rooms totally need help. This hotel is camping ..I don't know how the Movie Stars could take it back in the day. So small. But ...Charming. Love the Pump Room and the drinks in the bar. The food was just OK. This is more of a social gathering place to see and be seen. We went to Ruth Kriss for Thanksgiving Dinner. Will be come back? Maybe if the hotel gives us a better room. Read moreGenuine Expedia guest review
Response by PUBLIC Chicago Dear Diane and Susan, Please accept my condolences' on the loss of your Dad. I am so sorry you did not enjoy your stay. We do have a variety of rooms available for you to choose that may be a little larger than the room you had received. We do hope to welcome you back very soon. Kind regards, Kathryn Day General Manager
The hotel is very clean and the lobby is gorgeous and comfortable. However, The rooms look like they were remodeled in a day, thrown together, the carpet was peeling up in the corners! The lobby turns into a bar in the evening and all seats are "reserved", as a guest of the hotel we just wanted to have a nightcap in the lounge area, we were given 15 […] minutes in a reserved seat and had to fight for it. Being "guests" means nothing to the hostess. Coffee, drinks, food are priced for a 4 star restaurant, everything is extremely over priced, even for Chicago. Location is great but the service and attitude are not worth it. Read moreGenuine Hotels.com guest review
Response by PUBLIC Chicago Dear LC, Thank you for sharing your thoughts! I appreciate your patronage and hope that your recent experience with us will not be your last. I would like to apologize for the lack of service you received while in our care. We strive for excellence in service and in product, and an experience like yours is unacceptable. We hope that you do choose to return to our property so that we may have another opportunity to impress you. Sincerely, Kathryn Day General Manager
"A really great hotel experience"
We were in Chicago for six nights staying at Public. Even though they were very busy they accommodated us and made us feel welcome. Everyone including the doorman, desk staff, coffee bar baristas, room attendants met us with greetings and remembered us. The food in the Pump Room was very good (breakfast). Public celebrates the charms of an older hotel […] and at the same time it is very modern in furnishing and decor. Read moreGenuine Hotels.com guest review
Response by PUBLIC Chicago Dear Irspdx, thank you for your review of your stay at PUBLIC Chicago. I am very happy you enjoyed your stay with us and that my team made you feel extremely welcome. We hope to see you again very soon!
"Best I ever had"
The view of downtown Chicago blew my mindGenuine Expedia guest review
"Great staff, chic hotel"
Staff was extremely friendly and accommodating. Chic hotel, nice location and fun restaurant/bar in the lobby.Genuine Hotels.com guest review
Response by PUBLIC Chicago Thank you Brooke for your review. I am so glad you enjoyed your stay with us, our friendly staff, location and fun restaurant and bars. We look forward to welcome you back.
"See the North End of the Strip"
While the property seemed a bit far from the main action of Michigan Avenue, it was a pleasant walk in nice weather. The intersection if State and Rush street has some good restaurants that we otherwise woud not have seen. The Pump Room restaurant and adjacent lobby bar were very busy both Friday and Saturday nights, such that we could not get a seat […] when convenient for us. This was a bit disappointing considering the great reviews we'd read in advance. We had to pay to upgrade to a kind deluxe since a king standard was not available at check in. The deluxe room was still small so we really wondered how small the king standard room would be... Amenities are definitely on the light side (ladies, pack your own shampoo, conditioner, etc) and no in-room coffee as other reviews note. Great breakfast restaurant a short block away - Hash House a Go-Go (excellent creative farm food)....and the Tavern on Rush is definitely worth a stop. Read moreGenuine Expedia guest review
Response by PUBLIC Chicago Dear Guest, Thank you for your review of your stay at PUBLIC Chicago. I am disappointed you did not get a reservation and that you felt the amenities were light in the room. I do hope we have the chance to welcome you back in the near future and we can assist you with reservations for the restaurant. Kind regards, Kathryn Day General Manager
"Wonderful hotel. From check in to check out."
I had shipped a package from home to meet me at hotel and had concerns after reading some reviews however from the time I contacted the hotel and spoke to kiera to the the time I left, everything was as great as a 5 star hotel. Carpet was so clean (big deal to me) and staff was young and energetic. Overall best experience after sampling 2 other hotels […] in Chicago. Definitely found a home there. Read moreGenuine Expedia guest review
Response by PUBLIC Chicago Thank you for your 5 star review and your acknowledgement of the service of Kierra. I am thrilled you enjoyed your stay, the service of our staff and the cleanliness of our rooms. The team at the hotel look forward to welcome you back to your 'home in Chicago', very soon!
"Beautiful room comfortable rooms"
Love the location. Lots to do. The rooms are beautiful and pure. One of my favorites.Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Cynthia, thank you for your review of PUBLIC Chicago. We hope to welcome you back very soon.
"Modern and expensive"
This hotel prides itself on being upscale and attractive to the rich and famous. A little too rich for my blood. $20 for a bowl of oatmeal...$9 for two regular coffees. Rooms are not large, at least the one I stayed in but they were interesting and very clean. Very good location near Rush and the string of restaurants.Genuine Expedia guest review
Response by PUBLIC Chicago Thank you Stephen for your review of your stay at PUBLIC Chicago. I appreciate your feedback on the prices and am glad you enjoyed our location. We hope to see you again soon.
"A beautiful hotel set in a lovely neighborhood"
It is set in a lovely neighborhood close enough to everything but far enough away from the hussle and bussle to be comfortably quiet. It was modern and clean and comfortable and safe. The staff is friendly and were very kind. Yummy cocktails....Genuine Expedia guest review
Response by PUBLIC Chicago Dear Louise, I appreciate you taking the time to review your stay at PUBLIC Chicago. I am so glad you enjoyed our location, the service of our staff and our delicious cocktails. We hope to see you again very soon.
"Great location and great bar"
Enjoyed the proximity to the lakeshore and the cocktails at the hotel bar. Restaurant is very good too.Genuine Expedia guest review
Response by PUBLIC Chicago Thank you for your review of your stay at PUBLIC Chicago. I am thrilled you enjoyed your stay and gave us the full 5 Stars! We hope to see you again very soon,
Loved this hotel! Awesome hot spot for locals to gather at the bars, did not feel touristy at all. Just a few blocks walk to Michigan avenue through beautiful residential neighborhoods. The staff was beyond excellent and accommodating! Dinner at the Pump Room trumped any other dinner in the city!Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Guest, Thank you for your review of your experience at the PUBLIC Chicago. I am thrilled you enjoyed your our location, the service of our wonderful team and your dinner in our Pump Room restaurant. We hope to see you again very soon, Regards, Kathryn Day General Manager
"Nice Hotel, Great Location."
The staff were very attentive and pleasant. Simple, yet sophisticated; Practical, yet elegant.Genuine Expedia guest review
Response by PUBLIC Chicago Thank you for your feedback on the service of our staff. We are proud of them and what they do. We hope to serve you again in the very near future.
"Great location and hip vibe"
The hotel is beautiful and clean, with a youthful staff and clientele. The lobby and room design is elegant and fun. It gets very lively on weekend evenings, even a little overcrowded in the lobby and restroom (needed a cleaning around midnight). The Pump Room is very handsome and the food was excellent, the service professional but a little slow. Both […] downstairs bars were lovely, with good service and great drinks. Read moreGenuine Expedia guest review
Response by PUBLIC Chicago Dear Tom, Thank you for a great review. I am glad you enjoyed our staff and service, as well as the room décor, our Pump Room Restaurant and our bars. Thank you for your feedback on the speed of service. We look forward to see you again very soon. Sincerely, Kathryn Day General Manager
Friendly staff, close to all the shopping spots I wanted to hit in Chicago. I would definitely stay at this hotel again.Genuine Expedia guest review
Response by PUBLIC Chicago Dear whitney, Thank you for your review of the PUBLIC Chicago. I am so glad you found our staff friendly, and our location. We hope to see you again see when you return to this area. Kind regards, Kathryn Day General Manager
GreatGenuine Hotels.com guest review
Response by PUBLIC Chicago Thank you for your review. We hope to see you again soon, at which time we hope to achieve the full 5 stars!
"Ian Schrager Does It Again"
Much of the focus is on the out of room experience and it doesn't disappoint. Terrific lobby, bar, restaurant scene. Hot space, hot music, hot people, fun rooms. Very nice, somewhat residential location three blocks from the lake and a relatively short walk to South Michigan Avenue.Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Guest, Thank you for your 5 Star review of your stay at the PUBLIC Chicago. I am thrilled you enjoyed your stay and our décor, our rooms and our great team of staff. We hope to see you again very soon. Kind regards, Kathryn Day General Manager
"Talk about ambiance!"
The hotel oozed with charisma. I wished I could have stayed longer than just an overnight!!Genuine Expedia guest review
Response by PUBLIC Chicago Dear Wendy-infreq, Thank you for your review of the PUBLIC Chicago. I am so glad you enjoyed your stay and we look forward to see you again very soon. Kind regards, Kathryn Day General Manager
"Stayed at Ambassodor East a lot. Love this"
Location is excellent .The Public Hotel renovations are done very well. Like the design of new with preserving some of the old.Genuine Expedia guest review
Response by PUBLIC Chicago Dear bret, Thank you for your review of the PUBLIC Chicago. I am so glad you like the renovation of the hotel. We look forward to see you again very soon. Kind regards, Kathryn Day General Manager
"We will be back..."
This is our second stay at Public, we will continue to stay there when we visit Chicago. The hotel and rooms are nice and clean. Front desk staff has always been very nice and helpful. They were also accommodating with our travel plans not lining up exactly with check in/check out times.Genuine Hotels.com guest review
Response by PUBLIC Chicago Dear Kay, Thank you for your stay at PUBLIC Chicago. We cant wait to welcome you back very soon. Regards, Kathryn Day General Manager
"very cool place to stay"
I was very pleasantly surprised how nice this hotel was. How conveniently it was located to everything we had to do. Having never been to Chicago it was perfect! The room was small but set up very efficiently. The only problem was the closet door was not attached and just kind of hung there.Genuine Hotels.com guest review
The staff at this hotel was fantastic. They sought you out, instead of passively walking by. Each one introduced themselves and offered their assistance.Genuine Hotels.com guest review
"Cool Hotel in the Gold Coast"
PUBLIC is a trendy hotel in the middle of the Gold Coast. Nice job of renovating an old space and modernizing. Rooms were clean and tidy. Staff was friendly, helpful and always available. Depending on your personality, the crowded lobby was a scene and could be considered an annoyance for someone who was staying for work purposes. I did manage to enjoy […] the Pump Room one night, which was spectacular and oddly affordable. Overall, I love the PUBLIC. Two things I absolutely HATED though: 1. No coffee in the rooms! I experienced this at the W in New York recently and hope this isn't becoming a trend or the norm. There is nothing worse than having to leave your room for that first cup of coffee. I get it- it doesn't work with minimal decor and could be messy. But it is enough to never stay there again! At least at the W coffee was complimentary in the lobby. PUBLIC should instigate such a policy, or at least a deep discount for hotel guest. The coffee was delicious in the lobby and the staff charming. But I wasn't really awake! 2. The blackout curtains in the room cover the air conditioning, so I had to sleep with my curtains open. The curtains should be shorter so I'm not woken up by the morning sun. If you fix that coffee situation, I'll gladly be back (a may even be back without coffee, for everything else was cool). Read moreGenuine Expedia guest review
"In the heart of the Gold Coast"
Pleasant staff and gracious accommodations. The Pump Room is a must!Genuine Expedia guest review
Service, Lobby, Coffee Bar and The Pump Room were and are impeccable!!! A great place to walk at any time of day or night. The only p part was that the rooms were showing some wear and tear. Seams in carpet starting to separate and fray. There was a retrofit electrical conduit that ran about 4' in front of the air conditioner that was unsightly. Some […] areas of water damage ito the walls in some of the hallways. It was for these reasons that I gave the overall stay 3 out of 5 rating. All other items were just perfect. Read moreGenuine Hotels.com guest review
I remember the Palmer House...So glad someone revived it!Genuine Hotels.com guest review
This is my third stay at the PUBLIC. I just love this hotel. Friendly staff, great bar and restaurant, library, gym. Swank and Inclusive, a rare and awesome combo!Genuine Hotels.com guest review
It was a very "hip" and at times the front desk and valet seemed overwhelmed. They were very pleasant but just not enough staff.Genuine Hotels.com guest review
The common areas are nice, the gym is lacking and so is the room. The AC system is outdated and there isnt even separate shampoo and conditioner. Not a 4 star hotel.Genuine Expedia guest review
"Wonderful Neighborhood - Walk to Michigan Avenue"
Lovely place but minimalist interior and decor. Energetic bar area. And wonderful location - walk to Michigan avenue stores and restaurants.Genuine Hotels.com guest review
Reserved a king, but got a double. They switched us to a corner king handicapped access room. Why the confusion?Genuine Hotels.com guest review
"First impressions are the key!"
The lobby, pump room And library amazing! The staff is very friendly and great! The rooms are kinda of frumpy and ikea style. But the prices were very reasonable!Genuine Expedia guest review
"A Perfect Chicago Experience"
We came to the city to see our sons. The location is perfect for visiting Lincoln Park to the north and the city to the south. The neighborhood alone is worth making sure you take time for a morning walk, we even ran across a farmers market .Genuine Expedia guest review
"Great new and swanky hotel"
The room seems bigger than what it is and had a modern feel but felt pretty swanky also. The rooms look like they bought the furniture from IKEA.Genuine Expedia guest review
In Typical Ian Shrager fashion, a trendy atmosphere mixed with sophistication and elegance. The Pump Room restaurant by Jean George Vongerichten was an added bonus. You can't go wrong with a combination like that! And a few blocks from the beach and the shops on oak street you couldn't ask for a better location. We definitely found our new go to in […] Chicago. Read moreGenuine Expedia guest review
"Love the location! ❤"
Love the Gold Coast area,can walk everywhere and sit in Mariano Park for people watching! The beach is also a short walk.Genuine Expedia guest review
"Excellent place to stay."
Located within just a few minutes of Michigan Ave and all the shops. PUBLIC has an excellent location. Loved the abilitly to just walk out the front and have the ability to walk any where and every where within a few minutes. This is a deal for the nice quality of the hotel. Highly recommended.Genuine Hotels.com guest review
""Service is the most important thing." Not."
Wasn't aware that PUBLIC is primarily a trendy hot spot & this hot spot takes over the hotel’s main floor at night. Arrived late Friday, passed the crowd and bouncer at the door, and entered the music-blaring, crowded lobby. Not the best environment for checking in and getting to the elevator. No room for us to have a drink at the bar. Ironically, chose […] the hotel based on the description of the bar. Saturday night, came back from the Cubs game and wanted a drink & dessert, but it was packed again. Restaurant was practically empty, as it was 10:55. Asked the manager if we could be served there, explaining that we were guests. No. Couldn't sit at a table in the restaurant (which is really the same room as the bar) because we weren't ordering dinner. Couldn't sit in the library because it was bottle service only. Couldn't sit in the bar because obviously it's first come first served. They go on about their exceptional service. Exceptional service would have been to let us sit at a table or get us something to take up to the room. Restaurant is open til 12, so called room service. Room service ends at 11, so we missed it. Exceptional service would have been to bring us dessert & a drink anyway. We weren't treated as guests at all. On top of horrible service, the bed was a mattress covered with a duvet on a piece of wood. No box spring, no top sheet. Low end disguised at trend. Lighting was great. I would recommend this hotel only to a club kid who has never known good service. Read moreGenuine Hotels.com guest review
"Nice hotel, good location"
Nice hotel that is walking distance to a lively area. Very nice and helpful staff! I will stay there the next time I visit Chicago.Genuine Expedia guest review
The staff was friendly and attentive. The hotel was very clean. I highly recommend the Public!Genuine Hotels.com guest review
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