While the hotel itself may be aging (the complaints about the TVs are spot on), the service is still absolutely outstanding. The entire staff made us feel extremely welcome at all times, and really went out of their way to ensure that everything was to our liking. The location of the hotel is also tough to beat, with lots of things nearby and easy […] transit connections to wherever you might want to go in Berlin. Read moreGenuine Expedia guest review
We came to Belin for BIT tourism fair. The hotel stuff were very welcoming. we got a very nice welcome cocktail in the Pub, the atmosphere was amazing. the stuff are very kind and helpful.Genuine Expedia guest review
Staff , location , room comfort, helpfulness all great. Only note if your breakfast isn't included,the price is frightening! Just watch this !Genuine Expedia guest review
"Great Hotel on Ku'damm"
Excellent staff. They are very friendly .They were very accommodating during my travel with my kids . The location is excellent My daughters enjoyed the pool and the sauna as wellGenuine Expedia guest review
"berlin in winter"
excellent all aroundGenuine Hotels.com guest review
"Berlin winter trip"
Great value.Staff very attentive.Very central location with many cafes and restaurants,frequented by locals,nearby.Would definitely return,again.Very clean, amenities a spa with pool and saunaGenuine Hotels.com guest review
Great location. Great bar downstairs. Great service...TV is completely outdated which is strange for this type of hotel.Genuine Expedia guest review
Great location! Great staff!! But in dire need of a makeover. Everything was great except condition of room. Carpet old. Furniture older. Beds uncomfortable. If those things can be overlooked then book it.Genuine Hotels.com guest review
The rooms are small and older but very clean and comfortable. The staff is excellent and went overboard in trying to help. The location can't be beat. Close to shopping, restaurants, high end retail, and across the street from the very efficient Berlin underground train. The restaurant and amenities at the hotel are excellent also. We travel extensively […] and will definitely stay here on return visits to Berlin! Can't be beat. Unbeknownst to us, we were in Berlin during the Marathon. All streets and above ground transportation were closed. We were fortunate to be proximate to the underground as the city of Berlin is quite expansive. Read moreGenuine Expedia guest review
"Perfect hotel for the business traveler."
This is truly a 5 star hotel. It has everything a business travelers should expect in a high end hotel. It's a bit far from the tourist locations in Berlin, but conveniently located by public transportation (subway across the street) and taxis can be easily had right in front of the hotel. I was here for a conference held at the hotel and they easily […] met all of our needs, including a hosted dinner one night. Read moreGenuine Expedia guest review
I love this hotel. It was very clean and I would definately stay again.Genuine Hotels.com guest review
"It was really nice...in 1977"
Room was quite dated. Close to subway and restaurants. As a tourist, I would rather stay in East Berlin.Genuine Expedia guest review
"Nice stay in Berlin"
Liked the hotel a lot. Needs some updating but overall a very good experience. The staff were very sincere in their efforts. I would stay there again.Genuine Hotels.com guest review
"very good location for everything"
I had 5 wonderful nights there.I like the lagage room which lets me room as clear as at home.Genuine Hotels.com guest review
"Location is perfect"
It's an unforgettable experience. Location of this hotel is perfect, perfect and just perfect. Classic hotel, very nice and very good personnel. Will stay here next time in Berlin for sure.Genuine Hotels.com guest review
"Would have given five stars if not for Jesus."
The Hotel Kempinski was overall a very pleasant experience. It does seem that the night staff, does not know what the day staff does. In the evening when checking for a taxi for our ride to the airport, we were told there would be taxis there. In the more, we were told they would have to call one for us. In the evening, asked Jesus to book an additional […] night for us in the future. We informed us the hotel was "basically" full...so many important people coming. When we said we didon't care about the important people, we only wanted one room, we were told there were none. When asked about another hotel, we were told we could stay at the Holiday Inn by the airport. We proceeded to book our room at the Kempinski on their computer. Apparently Jesus was too busy to do this. The hotel restaurants are extremely disappointing. Many very nice restaurants abound a few steps from the hotel, The Petrocelli and the Turtle were our favorites. Read moreGenuine Expedia guest review
i stayed in the classic room ,very small ,very old TV 19inch the room had 2 double beds no king size or queen size bed too price for what you get very expensive internet charges 6 euro for 1 hour 19.99 euro or 24 hours i was disappointed from the my i got great locationGenuine Expedia guest review
Needs renovation. Bathroom smelled like an open sewer. Very surprised, as I've stayed at in other Kempenski hotels & loved it.Genuine Expedia guest review
"Quiet & convenient base"
Great location, great promotion on room prices but the room was a bit cramped . Breakfast and other meals too pricey, better step out to the Starbucks shop around the corner.Genuine Expedia guest review
"Great hotel and location for tourists"
This hotel is in a great location. There is a large shopping strip just outside the door and many good restaurants within walking distance. It is just a 5 minute walk to get to the starting point for the hop-on, hop-off bus tours which are a great way to see the sites of beautiful Berlin. Also, a short walk to the S bahn, so easy to get around the city, […] or to Potsdam. The hotel is very clean and the staff are extremely friendly and helpful. We stayed in a suite and had plenty of room for our family of 5. Try the Italian restaurant with the large red umbrellas just up the street. Wonderful food! Read moreGenuine Expedia guest review
best in every way location and staff as good as it getsGenuine Expedia guest review
Wi-Fi charges are excessive (and so 20th Century); most newer hotels offer free Wi-Fi. However, Starbucks is conveniently located about 1/2 block away. Breakfast buffet was excellent.Genuine Expedia guest review
"Great Value at the Kempenski Bristol!"
We just returned from our trip to Germany and we stayed twice in the Kempenski Bristol. We thought it was very good value. It was also in an excellent location with restaurants and shops in the area. The front desk was extremely helpful in booking tours, mapping, etc. and I cannot think of a single problem we encountered. There were a number of restaurants […] to choose from - however, quite expensive. They have an large outdoor area right at the intersection where we could have drinks. For breakfast, we simply crossed the street to Starbucks for quick service. Also, the tour buses parked across the street and up a block - easy to walk to, but far enough away to not be a problem. All in all, it was the perfect hotel for us and the price was very very good for a hotel of this caliber. Thank you, Expedia! Read moreGenuine Expedia guest review
"simply nice hotel"
good location, nice hotel. Parking is not complimentary, a bit expensive. There is free internet in the lobby.Genuine Hotels.com guest review
"Hotel room without real airconditioning"
The hotel is beautiful but very old and traditional. In a hot May week, my room had no real airconditioning. Hotel staff brought a fan and written communication suggested keeping the curtains closed to keep out the sun. This should be made clearer on thr wbsite. There are parts of the hotel with real airconditioning, but although I paid a substantial […] sum for a room, I was not in that category. Hotel also only had feather pillows and feather quilts, a problem for those allergic to feathers. Front desk was very nice about changing them, but the housekeeping people who brought the on feather pillow and quilt were grumpy and unpleasant. Read moreGenuine Hotels.com guest review
Bathroom shower needs rubber mat AT ALL TIMES. VERY slippery. We had to request this. Actually, the entire bathroom floor is slippery when wet. ALso shower head is way too low on the wall. Should be higher or at least adjustable. We did not use the slippers but they kept being added to.There were only two of us but at one point we had 6 pairs of unused […] slippers. Some food snacks left on one day included ONE (!) raspberry and ONE (!) chocolate. Maybe 18-20 grapes. A nice gesture, but please. Why did you bother? Computer room a very nice touch. Front desk staff very nice indeed. Read moreGenuine Expedia guest review
not modern a normal TV, not plasma souls corruptedGenuine Expedia guest review
"elegant old hotel"
thoroughly enjoyableGenuine Hotels.com guest review
"Old world hotel charm + personal service"
The concierge was amazingly knowledgable and helpful -- got us onto a special Reichstad dome tour, suggested wonderful restaurants. Hotel is beautiful -- although the pool alas was not open while we were there due to annual maintence.Genuine Hotels.com guest review
I can not say enough on how nice it is at the Kempinski hotel. From the door man, the bell hop( cuitest thing ever), front desk, Richard's cafe and all the people sitting around the outdoor sitting area. Im glad the Sofitel was booked, and when I go back to Berlin, it will be the Kempinski for me. We booked a 5 hour tour and saw alot of the city. F […] antastic. Read moreGenuine Hotels.com guest review
The pool and spa were unavailable for use the entire week. The bed was too hard.Genuine Expedia guest review
"Kempinski is beautiful and famous hotel"
this is a top rated, famous hotel. however the Ku-Dam is not as lifely as it used to be, the center of the city has moved towards the eastern part of the city. Also just so you know, valet parking is expensive and no other parking is included with your room rate. Breakfast was also not included, however restaurant was excellent and well worth the money. […] Overall I would stay there again. Read moreGenuine Hotels.com guest review
The room was spacious and comfortable. The hotel was quiet and the staff were courteous. The housekeeping was extra special.Genuine Expedia guest review
Clean spackous rooms, ni e baghroom, tub and shower in suite. The downthing was the staff that at firat refused our upgrade through expedia elite plus program and was acting impolite. But after contacting expedia they arranged it. Very good location close to entrrtainment, cafe, good restaurants. Nice breakfeast.Genuine Expedia guest review
"Great value and service"
We had a wonerful time at this hotel. What was most incredible was the service - they couldn't do enough for us. It was great value for the money spent.Genuine Expedia guest review
"Customer service front desk"
We notified front desk at 10:00am about our arrival. We were told that the guests don’t’ check out until noon. I completely understand that. We were given the keys to the room at 2:50pm. I don’t believe it takes 3 hours to get the room ready knowing that we were sitting in the lobby al this time. It was just sluggish on the customer service part.Genuine Hotels.com guest review
"Kempinski Hotel in Berlin - a wonderful experience"
Nothing but good to say about this hotel and their staff. We arrived at 9:00 a.m. from a long flight. We were hoping to be able to store our luggage until the afternoon check in. Much to our surprise and delight we were handed the keys to a beautiful room and allowed to move in right away...so started a wonderful stay a the Kempinski Hotel!!Genuine Hotels.com guest review
"location not optimal for sightseeing"
This hotel is not really close to the main sites, but it is within walking distance of the U/S-bahn stop and public transportation. The hotel was comfortable and the staff helpful, but it felt as if the hotel had seen better days. There was a faint smell of sewage in the bathroom (I should note that there appears to be widespread sewer work in this […] area of Berlin, so this may be a general problem.) The rate we paid for the hotel itself was very reasonable, but the price for breakfast was high (25 Euro/person); since we are not big breakfast eaters, we went out for coffee and rolls instead, but found this much less convenient. Overall, for the price we paid, it was fine, but I will try another more modern hotel in a more central location on our next visit. Read moreGenuine Hotels.com guest review
Great two night stay. Good location. Helpful staff. Décor looking a bit sad in the rooms and the pool area. Good 4 stars, not 5. Got a great rate ,so no real complaints.Genuine Hotels.com guest review
Great hotel! Great location, delicious food, freindly helpful staff. Can't say a negative thing about it. Highly recommend it.Genuine Hotels.com guest review
"Great city centre hotel"
Great location right on the Kudamm in central Berlin, comfortable room, great breakfast, highly recommendGenuine Hotels.com guest review
"Business in Berlin"
Old fashion style hotel. Good location in a nice part of Berlin. Many good restaurants and shopping in the area.Genuine Hotels.com guest review
An old 5 star hotel which is a little run down. Can't fault the 5 star service or the location though.Genuine Hotels.com guest review
had a very nice stay, the location was excellent. the room that we stayed in was a bit out dated to our disapointed but for the price i paid it was acceptable.Genuine Hotels.com guest review
"great location but small roons"
great location . lobby beautiful. bar & resteraunt very high standard. however the rooms are very small. as is the bathroom. shower curtain instead of shower dooe. no tea/coffee facilites & no iron. roons need updatingGenuine Hotels.com guest review
"The hotel is old and internet is bad"
I don't like the discrimination of Arabs, some of the employees are not friendly. The hotel is the first and the oldest you can feel it in the smell of the room and the smell bathroom is bad. The free Internet is really annoying you need to sign in every 30 min and the speed of the Internet is really slow you can't even open snap chat. The only good […] thing is the location and you can find better hotel's with better locations. Read moreGenuine Hotels.com guest review
"great location, great service"
I got everything that I wanted from the hotel staffGenuine Hotels.com guest review
"Lovely centrally located hotel"
Hotel is right next to ubahn station and within a 5 minute walk of main Sbahn station which literally means you can get around the whole of berlin with comfort and ease. Taxi from Tegel took 30 mins max and cost €20 approx. Hotel is very clean and very welcoming. The decor is a little tired in areas but rooms are very comfortable and clean with all […] you could need. We had asked for and were given a room at the back which was lovely and quiet. Hotel bars a little pricy but good and food ok but plenty of places locally to eat and drink. We didn't indulge in the breakfast although worth noting you do not have to have the full buffet but went to a lovely cafe a 3 minute walk away. Overall a very enjoyable and relaxing break and we would certainly go back to this hotel again if returning. Read moreGenuine Expedia guest review
This hotel overall was very good, although the rooms did look a bit tired and needed updating. The down side was the expense of everything in it breakfast 28euros each per day ( outrageous) a breakfast outside for two a good one at that would only be around 25 euro for two. The concierge tried to charge us 10 euro too much for a city bus tour and if […] the people from the tour company who saw our voucher and objected to what had been charged and rang the hotel we would have lost it. But overall it was a pleasant experience. Read moreGenuine Expedia guest review
"Great hotel in perfect location,a bit dated!"
Long weekend with the family,hotel excellent base for sightseeing,shopping and Berlin zoo(10 mins walk).Genuine Expedia guest review
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