"Clean and nice staff"
Breakfast we ordered for 6.30 am was on time and was very good,Genuine Expedia guest review
Nicely decorated with good service!Genuine Hotels.com guest review
This is the only Ritz where I have questioned the cost. I reserved 2 beds and was checked into a tiny single room even though I had upgraded to the club level. Valet was blocked due to a wedding in the hotel front and lobby area. I had to park on the street and valet moved my car later. We were offered a roll away when I complained. The rollaway appeared […] to be left over from WWII and continued to colapse if any movement occured. $400 per night is NOT a good deal for this room. The Holiday Inn would have been 1/3 of the rate and included all of our requests. Very disappointed. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta Dear Stephanie, please accept my sincere apologies for the incorrect room assignment upon check in . I appreciate your feedback and will follow up on the defective roll away bed. Thank you.
Excellent accommodations, food and service. Will come back often for great getaway.Genuine Expedia guest review
"Great hotel for a special weekend"
My wife and I stayed at the Ritz-Carlton in downtown Atlanta for our wedding weekend. The staff was extremely courteous, the valet prompt, and the rooms comfortable. The interior of the hotel is also beautiful.Genuine Expedia guest review
"Took daughter to the city for the evening"
Staff was very friendly. Especially the hostess in the restaurant. The steak I had was not the best though. Very tough but the experience with my daughter was wonderful.Genuine Expedia guest review
"Great hotel, right on Peachtree Street."
5 star treatment from the moment we drove in, until we left. This was an anniversary evening and the Ritz lived up to its name. We had a bed and breakfast package that was a bargain. It included parking and breakfast, but also included a free shoe shine and a nice gift. The Bellman treated us like we are royalty. We plan to make this a more frequent […] trip. Read moreGenuine Expedia guest review
"courteous staff and very helpful"
comfortable bed, excellent work out facility need a ramp for rolling bags if you want to handle your own luggage. very elegant touches throughout and staff is amazingGenuine Expedia guest review
"1 of the Best romantic choices in the city"
We went for our anniversary, stayed on the club level. I have to say from the moment we drove up until the moment we left our experience was wonderful. Service was excellent including the champagne upon arrival. Also the Atlanta Grill went above and beyond with the heart shaped rose petal decor and wonderful service. We heartily recommend The Ritz Carlton […] Atlanta for anyone looking for something romantic or just special. Read moreGenuine Hotels.com guest review
"GREAT PlACE TO STAY!"
The best part about the whole hotel is the staff. Never seen such courteous staff anywhere else.Genuine Expedia guest review
"Elegant Hotel in the City of Atlanta"
The staff was very friendly, warm, kind, compassionate, caring and accomodating. They treated us with the utmost respect and care. I cannot say enough about them all from the bellhops, valet attendents, maids, waiters, waitresses, front desk, etc. The restaurant staff was superb. My compliments to management.Genuine Expedia guest review
"Honda Battle 2014"
Staff was great and very helpful. Will stay there again each time we are in the area.Genuine Hotels.com guest review
excellent. Staff was friendly and eager to serveGenuine Hotels.com guest review
"Ritz Buckhead has fallen from grace..."
This used to be my favorite hotel anywhere. I stayed on average 2-3 times/yr and loved staying there for the impeccable service and FOOD. Now it is just like any other hotel. SO disappointing. Our room was fairly small, bathroom was tiny with older amenities. Plus, our tub filled up every day taking a shower (could not figure out how to drain it) and […] we were woken up at wee hours of the morning with non-soundproof doors where we heard doors around us slamming and conversations in the hallway. A huge wedding was going on (when is it not here?!) and all staff attention went to these people. Not a great stay...We won't be going back, as there are so many other great choices in Buckhead- a great neighborhood in Atlanta. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta We apologize for what you ezxperienced but it seems that you were visiting The Ritz-Carlton, Buckhead and not The Ritz-Carlton, Atlanta.
"Wonderful! Great spot in town"
Close to everything with wonderful amenities. 10 min from airport easy commute and walking distance to all downtown restaurants and bars and shoppingGenuine Expedia guest review
Great staffGenuine Expedia guest review
My new car was scratched on the front passenger panel and front passenger door.Genuine Hotels.com guest review
"Service Ecellent, Worst Bed Ever"
It's the ritz, service is the best. Hotel in great condition. However, that was the worst bed I've ever slept on; Extra hard bed with feather thing creating many many preasure pounts;Like having a hundred tiny elbows in your back.Genuine Hotels.com guest review
"Chick-Fil-A bowl game"
We stayed here New Year's Eve before the bowl game. Very comfortable facilities and our entertainment was the bowl game but thought they would have had some special events planned.Genuine Hotels.com guest review
"Old beds, great staff"
We were in town for a show and chose the Ritz for its comparable rate to other hotels. We were disappointed by the bed, but impressed with the staff. One funny thing is the vodka in our mini bar had been opened and refilled with water, apparently by the previous guests.Genuine Expedia guest review
"Not the level I expected"
Cramped hotel, terrible location - had no view even from 11th floor. Staff was excellent. Requested double queen beds but only had king sizeGenuine Hotels.com guest review
I came into town for my firsr ever Peahdrop. Atlanta was amazing and the Ritz was too. While the downtown area was a bit stark, the Ritz restaurant and room service made me feel right at home and gave me no real reason to have to leave the hotel. That said, when I did leave to see local atrractions (aquarium, coke, centennial park) valet was incredible […] and right on target with directions and even had water in my car for me when I got in. Super experience. Will stay again when in Atlants Read moreGenuine Hotels.com guest review
We had a great time at the Ritz in downtown Atlanta. Everyone was beyond accommodating and really made the trip special. We asked about recommendations for brunch on Saturday and we were sent to a lovely place (Murphy's) in the Virginia Highlands. We were seated right away thanks to Lucinda at the concierge desk and even sent over a complimentary scone […] and cinnamon bun! It was little touches like this throughout our trip that made it truly special. Read moreGenuine Expedia guest review
"Nice hotel with excellent service"
I had a very pleasing experience in this hotel. The staffs are very helpful, especially the information desk staff, Lucinda. The location of the hotel is excellent. It is close to almost all the attractions in Atlanta. You can also find a lot of very good restaurants around. I would recommend Pittypay's Porch (open in 1967) and Fire of Brazil (right […] across the street). But, be ready for a large portion of food since "you are on the south". However, if you are very strict about the quiet environment at night, you should let the staffs know it when you check-in. My room is on 5th floor and close to the boiler system. You can hear the noise all day. But it is not a problem for me since I can fall asleep in any environment. In general, I love the hotel. I will definitely recommend it to my friends if they have a trip to Atlanta. Read moreGenuine Expedia guest review
I booked a "city view" room and got a "brick building" view. The bed was extremely uncomfortable. The room had an old odor to it. The most frightening experience is when we were trying to go to sleep and heard a tapping on our door (privacy slip was on the outside of the door) and all of a sudden an Asian woman walks into our room at 10:30pm and starts […] asking me questions which I could not understand!!!! It was Housekeeping I guess but REALLY????? EXTREMELY INAPPROPRIATE to enter a reserved room AT ANY TIME!!!!!!!!! Unless we were the cause of the occurrence, which our children were almost asleep and my husband and I could NOT get over the audacity of that event. We will not be staying there again. Of all of the 5 star hotels we have stayed in, this was the one that I would have NEVER expected this type of treatment from. Read moreGenuine Hotels.com guest review
Excellent service you get a five-star hotel for the price of a three starGenuine Hotels.com guest review
"Great Location, Great Lobby, Friendly Staff"
I booked two nights at the hotel for a three month anniversary celebration with my girlfriend. At check-in, I informed the front desk that we were celebrating our three year anniversary and we were immediately offered champagne by the front desk attendent. The lobby of the hotels was beautiful and the cocktail lounge was very nice. The rooms were very […] clean and for the most part moderm. I was a little suprised that the room did not have a separate shower, but I assume that's due to the age of the hotel. All the staff I spoke with at the hotel were very friendly and accomodating. Read moreGenuine Expedia guest review
"Wonderful hotel in downtown Altanta."
Walking into the Ritz Carlton, is like walking into a relaxing winter wonderland. All the Christmas decorations were absolutely beautiful. We had a terrible drive down from Memphis, due to awful weather and were running late to a dinner reservation. The front desk couldn't have been more helpful. They were very speedy in checking us in and making sure […] a cab was waiting for us. The next morning, I spoke to a wonderful concierge, named Lindsay. She recommended the best little breakfast place. We went and couldn't believe how delicious it was. I highly recommend this hotel on the warm hospitality! We were blown away! Read moreGenuine Expedia guest review
"Beautiful hotel and my stay there was nice"
I was well please I would returnGenuine Expedia guest review
"Great place to take a break"
I loved our night here. The front desk staff were amazing even checking in at ten PM. Thanks again!Genuine Hotels.com guest review
"Good location. Within walking distance to aquarium"
Staff was very friendly but there were lots of unexpected charges such as parking/valet services at $32 a night, wi-fi at $13 a night and a deposit/honor bar fee at $150. Have stayed at less prestigious hotels that provided all of these amenities at no charge.Genuine Expedia guest review
Was Microsoft ti be thereGenuine Expedia guest review
We got a great deal via hotel.com and it was great!Very close to the World of Coca Cola and aquarium.Genuine Hotels.com guest review
"very nice, very quiet, great staff"
Room and hotel was very niceGenuine Hotels.com guest review
"Awesome downtown stay"
Room was perfect, had b&b package at Atlanta grill. Breakfast was great, perfect stay for our snniversaryGenuine Expedia guest review
"Always a good experience at the Downtown Ritz"
This is a great hotel. Typical Ritz experience but made even better by a very well trained and customer centric staff. Highly recommend them.Genuine Expedia guest review
"First review I have ever posted"
Stayed in a lot of hotel rooms as a business traveller and for vacations. Also stayed in a lot of good ones. I used to include Ritz-Carlton's as "good" but not after my last few experiences. By far the worst was this last one at Ritz-Carlton Downtwn Atlanta. The tv in the room did not work properly and kept freezing (I didn't care too much about this […] as I do not watch much tv), the wi-fi was slow (which was a problem as I was here for work), and the room had a very unpleasant smell (front desk did not seem too concerned when I was checking out which was surprising - the guy seemed young ...maybe he was new, anyhow not the service you would expect). Admittedly I only told the front desk about the smell on checking out as I fortunately had to spend very little time in the room. I did not tell them about the tv or poor wi-fi service. Lots of higher end competition in hotels these days and Ritz-Carlton needs to regain its edge that the brand name used to carry off successfully. Read moreGenuine Expedia guest review
make sure you upgrade to club level its worth it !!!!! Breakfast,Drinks,ect.Genuine Hotels.com guest review
"Staff makes all the difference!"
This is a great hotel with an even more exceptional staff. Everyone goes out of their way to make your stay perfect. Our stay included valet parking and breakfast and it all was nothing short of amazing.Genuine Expedia guest review
"A Lovely Stay!"
I truly enjoyed my stay here at the Ritz Carlton! This was my very first time staying in a 5-star hotel and I was not disappointed! Like some others have said, my room was not as big as I thought it would be, but it was still pretty nice. The service here, however, was just perfect! Everyone was extremely courteous and helpful. I highly recommend going […] to the Atlanta Grill and Lumen which are both located in the hotel. I will definitely recommend staying here! Read moreGenuine Hotels.com guest review
"Trip to Atlanta for Concert"
The employees could not have been more helpful. The hotel accommodations were very nice. Wonderful stay.Genuine Expedia guest review
"Good hotel with wonderful staff"
The hotel was nice, the rooms were good, everyone was very helpful and kind. My only problem with the hotel is that they charge for the use of internet and the use their computers and printer. In a hotel of this caliber that is something that leaves a " bad taste in my mouth ". I will keep that in mind next time that I am in Atlanta since that is something […] that I take in consideration at the time of booking a hotel. Read moreGenuine Expedia guest review
"Great Service, Great Location"
The hotel had a very friendly staff, was in a great location, and had delicious room service food.Genuine Expedia guest review
Spur of the moment decision to spend part of our Thanksgiving holiday in Atlanta. The Ritz Carlton club package was part of the reason we made this decision and it really paid off. The club provided exceptional service, but honestly, that was true of every aspect of this hotel. They were welcoming and responsive and assisted us in a variety of ways […] to ensure our time in Atlanta was wonderful. The location was perfect...an easy walk to everything we wanted. I will absolutely return. Read moreGenuine Hotels.com guest review
Quick shopping getaway before Thanksgiving with my husband. Hotel service was impeccable as always. Room service was prompt and friendly.Genuine Hotels.com guest review
Hotel service was great! Awesome breakfast with the best servers ever!! I highly recommend the Ritz!Genuine Hotels.com guest review
"Everything was perfect."
I stay at the Ritz for business regularly. On personal trips I shy away because of the cost. We got a great rate on Expedia and stayed 2 nights. Was wonderful. We had saved enough on the room to splurge on the breakfast buffet and the bars. Wonderful time, great hotel.Genuine Expedia guest review
"Creme de la creme"
It is always a pleasure to stay at Ritz . Never. Dissappointed.Genuine Hotels.com guest review
The hotel staff and service was excellent. Hotel Security was excellent.Genuine Expedia guest review
Everything & everyone from the desk staff to the servers in the restaurants was nothing less than FANTASTIC!!! We could not have planned a better stay. The room was great, the restaurant was great, the valet service was great, in general, everything was AWESOME!!!!Genuine Hotels.com guest review
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