Of course, as always- the Ritz was perfection. We stayed to photograph a wedding & enjoy a little girls getaway. Great time, great service.Genuine Hotels.com guest review
The customer service and room were superb. By far, one of the best hotels in Atlanta and I will always come back.Genuine Hotels.com guest review
"The Best Hotel in Downtown Period"
Every time I stay here I'm reminded why I love staying here. Simple things like water the minute you get out of your car, fresh lemonade and jellybeans in the lobby, everyone remembering your name-everyone... And then there are the additionals-the maids are always putting free water bottles in your room, giving you fruit-doing all sorts of things that […] you would do at home for a guest....and there is no charge....Every better hotel has removed their minibars, taken away their robes-not this place....there's a giant mini bar, a snack bar, robes, and just a constant air of not being nickled-and-dimed. The gym is beautiful, and stocked with drinks and fruit and water-steam and sauna and showers with razors and all the shaving necessitites. Downstairs lobby is cool and edgy, the room's are a little older but still excellent. Read moreGenuine Expedia guest review
"Ritz is Ritzy"
The hotel is washed in service it's second to none. The rooms where nice but it did feel a little dated compared to the lobby. It was still nice but the bathrooms were smaller than expected. What they lack in modern facilities they more than make up for in service.Genuine Hotels.com guest review
"The Ritz Didn't Disappoint"
Had another great stay at this classic downtown Atlanta hotel. The location is great, the service, rooms and food are great all as one would expect at a Ritz-Carlton hotel. I've stayed at most of the major hotels downtown and the Ritz wins hands down.Genuine Expedia guest review
Wait staff at brunch - not accommodating . ForgetfulGenuine Expedia guest review
Had a king suite with a city view loved it. The staff was over friendly , held the doors for us always a big hello every time they saw us :) rooms were gorgeous. 5 starGenuine Expedia guest review
"Great for a romantic evening"
My wife and I have stayed here 3 times and will continue to return. Fun location in downtown Atlanta with a courteous staff and the most comfortable beds I have ever slept in.Genuine Expedia guest review
"Great hotel in downtown Atlanta"
Nice two night getaway. Staff were all wonderful. $20 extra for breakfast and parking a steal. Parking is $35 a day and breakfast would have been $60 for Sun. buffet. Food and drinks are pricey.Genuine Expedia guest review
"nicest staff ever"
Amazing staff...so friendly and helpful...good location plus there's a GREAT IRish pub next door!Genuine Hotels.com guest review
"Decent Hotel, but Not 5 Star Quality"
The Ritz-Carlton Atlanta is a decent hotel, but not on par with other 5 star hotels. The rooms were comfortable, but also quite small. Service was excellent, exactly what you would expect from this sort of hotel. We paid extra for the bed and breakfast package. I was very disappointed with the meal. The food was burnt and NONE of it was edible in my […] opinion. I was also a bit perturbed by the fact that they charged me for the meal even though it was part of my package. It did not list it on my receipt but was charged to my credit card after checkout. The hotel is in the process of resolving the issue. All and all I can say that I will never stay at this hotel again, nor will I ever recommend it to anyone. Read moreGenuine Hotels.com guest review
"Top Hotel; poor service"
While staying at this hotel, I left a valuable personal item behind. Dealing with the 'loss prevention' staff has been a nightmare. Unkept promises, poor follow through, delayed communication, etc. One would expect more from The Ritz-Carlton.Genuine Hotels.com guest review
"Weekend Trip to Atlanta for DMB concert"
What a wonderful stay at the Ritz! The staff was over the top. Looking to go back to Atlanta for Katy Perry concert end of June and my wife wants to stay at the Ritz again. We got the bed and breakfast package that included parking and $50 credit for breakfast that we used for room service. Oh and the food was top self. Perfect.Genuine Expedia guest review
Everything was great, our room service was slow, but everything else was great! thanksGenuine Hotels.com guest review
"Great location! Great service!"
The hotel staff was extremely attentive and the location was perfect.Genuine Expedia guest review
"Nice hotel - Great Location in Downtown Atlanta"
My wife and I really enjoyed our stay. The location was great. We walked to the aquarium, and enjoyed some live music at night across the street as well.Genuine Hotels.com guest review
"Great location, Great Service, 3 star room"
It was ok! I felt that for a 5 start hotel it was less than average. The location was great, service was great but the rooms were so old and dingy. I was also very disappointed there was not a pool/spa!!!Genuine Hotels.com guest review
"Very nice hotel"
Hotel staff was always very welcoming and eager to help. One of the staff members went out of their way to provide directions and give recommendations regarding a nearby restaurant. The food at Atlanta grill was AWESOME! The chef cooked our meal to perfection! Overall everyone from our arrival to our departure that we encountered was extremely generous, […] friendly, and very helpful! It was a very delightful experience! Read moreGenuine Expedia guest review
I've stayed in a lot of nice hotels, but the service I received here was second to none. I would stay here again just for that alone!Genuine Hotels.com guest review
"Nice but not the nicest Ritza."
I have stayed at two different Ritz Carlton's previously. The downtown Atlanta Ritz was nice but not the nicest Ritz I have stayed in before. The the staff--every, single one of them--were VERY friendly and courteous. This Ritz by far had the nicest staff--maybe it has to do with the Southern hospitality? The room was so-so; it was not anything spectacular. […] The room itself was disappointing compared to the one in San Franciso and New York. The customer service was top notch but the room though nice was not exceptional. Read moreGenuine Hotels.com guest review
"Lives up to Ritz reputation without being stuffy"
Awesome place. Service is impeccable, as one would expect, without feeling uptight or stuffy. I've traveled and stayed many places, other Ritz Carlton properties included and I can say this location is top 5 in my book. Great weekend and location for a midtown Atlanta experience!Genuine Hotels.com guest review
"Good price for ritz."
More options for dining. Mix-up on reservation. Hotel lobby needs up-dating,excellent service. Good value for cost.Genuine Expedia guest review
Great stay! The Atlanta grill was excellent and we loved the ambiance of the bar area.Genuine Expedia guest review
"Our room on the club floor was a little tired..."
Although our room was a little tired and average in size, there were tons of outlets and devices in which to plug in iPhone 4's and the Club lounge was awesome. The floor butler staff was extremely accommodating. We had a really nice dinner in the steak house restaurant on the 2nd floor. They gym was adequate. There is no salon in the hotel and the […] one where they refer you is really pricey. Read moreGenuine Expedia guest review
"Nice place, easy access to transport, CNN Center"
Place is great, as expected. Clean room. Comfortable. Place to plug in my iPod. Close to Marta and a handful of nearby attractions like Centennial Park. Everyone working there is lovely. Cons? The morning coffee should have been free, along with the WiFi. We're paying for comfort. Not to get nickled and dimed once we get there. And housekeeping should […] never come before 9 a.m. Actually I'm thinking more like after 10. Read moreGenuine Hotels.com guest review
It was great, really enjoyed the amenities. Beds were comfortable, room service was excellent. Would definitely recommend to others.Genuine Expedia guest review
"A pleasant evening"
Only there one night but it was very nice. Fun place for a get away.Genuine Expedia guest review
The service and the staff at the Ritz are second to none. Beautiful room, and the service and staff were superb. We stayed there on Valentine's Day and had the same positive experience.Genuine Hotels.com guest review
"In town for a Braves game"
Staff was excellent.Genuine Hotels.com guest review
They really know how to provide top notch service. The only knock on the place is the surrounding area is not the best. It's downtown Atlanta. I thought the $35/day to park you car was a little extreme also but you don't stay there to save moneyGenuine Hotels.com guest review
"excellent service; great restaurant on location"
5 stars.Genuine Hotels.com guest review
"Great 2 night stay"
The prices for this location are about half the cost of the Ritz in Chicago. Service was excellent, except for the dining (Atlanta Grill and room service), both of which sucked. Very pretty, quaint common areas. Complimentary water, headphones, newspapers and Powerade in the gym.Genuine Hotels.com guest review
"Not really worth the cost"
This was my first time staying at a 5 star hotel, and I was a little let down. The bed was comfy and staff friendly, but it didn't have fitted sheets, so they kept moving under me as I slept, no vent in the bathroom, no ice or vending machines, and the curtains didn't black out the light, so I was up with the sunrise. Also the rooms were very small. […] Other than the fancy floors, carpeting, needless chandeliers over the bathroom toilets and things like that, I'd have never known I was in a hotel any different. Next time I'll just spend half the money and get a suite at the Sheraton. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta Dear Jessica, I am very sorry to read that you were disappointed with your stay at The Ritz-Carlton, Atlanta. Granted that the rooms are a little smaller in comparison to a more recently built hotel as we opened our doors in 1984. Please allow me to correct a couple of your statements. We have ice machines located on each guest floor. Instead of vending machines, we offer snacks and beverages in every guest room honor bar and the black out curtains are hanging right behind the sheers .
"Loved it !"
Staff was very helpful & kind / perfect in every way !Genuine Expedia guest review
It was absolutely wonderful. I have never been treated with such kindness. The staff was amazing. Food was great. I can honestly say it's the best hotel I have ever stayed in. It was my first time at the Ritz. I don't think I will ever stay at another hotel when I come to Atlanta or any city that has a Ritz. It was that good.Genuine Hotels.com guest review
"not easy to please"
The service is excellent!! I stayed on the 5th floor in a regular room, and the room its self was nice the furniture is very comfortable. I stayed in a club level room at Intercontinental that was a nicer room, it was bigger with bigger bathroom, better shower, but the overall experience at the ritz was very romantic. Great restaraunt in the hotel with […] an awesome balcony view of peachtree st. Great location in walking distance of 30ish restaraunts. Awesome hotel great for a weekend get away! Read moreGenuine Hotels.com guest review
Great hotel. Close to turner field. Will definitely stay there again.Genuine Hotels.com guest review
Best everGenuine Hotels.com guest review
"Standard of Excellence !"
Atlanta is a great town! The Ritz was wonderful! Everyone was on top of their game.!!Genuine Expedia guest review
Great weekend together.Genuine Hotels.com guest review
"it's nice but pricey"
very safe and protected hotel in downtown area easy to walk to everything and they even give you a bottle of water when you check in. it is very clean and purdy and good service all around.Genuine Hotels.com guest review
"Ritz-Carlton style, not substance"
The price and location were very attractive for our weekend getaway prior to a Monday meeting in Atlanta. That said, the structure and the service did not compare well with a genuine Ritz-Carlton stay (e.g. Laguna Niguel); this seems like a hotel with a pleasant Ritz-Carlton veneer rather than a property that really lives up to the name. The staff are […] very pleasant but not exceptional. The rooms are very clean and have been dressed up with a truly wonderful, comfortable bed with great linens, but the tub in the cramped bathroom was Holiday Inn quality (small and narrow, with only adequate fixtures). The location was very good - a few short blocks to the Centennial Olympic Park including the fabulous aquarium, and multiple good restaurants are close by including a fun evening at a well-run participatory dinner theater called "Agatha's - A Taste of Mystery". Street noise would be a problem if facing Peachtree on a lower floor. Overall, we were happy with the deal, but I would suggest that they call this "Ritz Carlton Style" to avoid diluting the brand. At a higher price this would have been disappointing. Read moreGenuine Hotels.com guest review
Would stay here again!Genuine Hotels.com guest review
"My New 5 Star Benchmark for Future Ratings"
I had the best experience at the Ritz. The service was incredible, the facility and amenities where also above expectations. I would want to stay here again when I go to Atlanta again. It was also very close to a number of site seeing opportunities such as the MLK center, World of Coke, CNN, and Georgia aquarium. I was there for the marathon and the […] start and finish were just blocks from the hotel. Read moreGenuine Hotels.com guest review
"Fantastic service, great food!"
Everyone was friendly, attentive, and helpful. The food was great. The location was convienant to downtown activities.Genuine Expedia guest review
Hotel staff was very attentive and courteous. We were favored by use of the hotel driver on two occasions for dinner and could not have been happier with your staff.Genuine Hotels.com guest review
"Still great location but some facilities problems"
My daughter checked into 1118 on 3-12 for a professional meeting and I followed two days later. This was not our first experience at this location, having stayed for 4 days several years ago. Since then, it seems the lobby has been re-modelled and everyone seems to be trying hard to be cool and trendy. Upstairs, however, things were looking tired. The […] throw at the foot of the bed had a greasy stain with first check in. And was there for our entire stay. (At our first stay, the throw was made by Anchini and was gorgeous. It is long gone I guess.) There was a stain on the comforter and, as the bed was re-made daily with open part of the duvet at the top, it was easily visible. This also was not corrected even with turn down service. In addition, there was a blob of ? conditioner in the shower enclosure. There was also dried ? cleaning foam on the shower towel bar. Yuck. And, so the amount of money I paid and being a Marriott member, why is WiFi a daily charge? True, you do get to sign on 4 devices for the same cost, but why isn't it included? Why didn't I complain about the above? Well, I kept hoping someone would notice. And, we knew the hotel was busy with a large number of people there for basketball. Read moreGenuine Expedia guest review
I really enjoyed the stay. Everything was nice and the service and room was great. Outstanding food in the hotel restaurant but a little pricey.Genuine Hotels.com guest review
"Fun overnight stay!"
Wonderful hotel! Excellent customer service!Genuine Hotels.com guest review
"Great Value for the Price!"
This was my first stay at a luxury hotel. My wife and I truly enjoyed ourselves. Everything from the valet service to the front desk and all the way to the room were great. Getting the room the day of the stay allowed us to stay for less than half of the normal list price. That added value as well. It was a true first class experience and I will be […] visiting the Ritz Carlton again in the future. Read moreGenuine Expedia guest review
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