"Great location, Great Service, 3 star room"
It was ok! I felt that for a 5 start hotel it was less than average. The location was great, service was great but the rooms were so old and dingy. I was also very disappointed there was not a pool/spa!!!Genuine Hotels.com guest review
"Very nice hotel"
Hotel staff was always very welcoming and eager to help. One of the staff members went out of their way to provide directions and give recommendations regarding a nearby restaurant. The food at Atlanta grill was AWESOME! The chef cooked our meal to perfection! Overall everyone from our arrival to our departure that we encountered was extremely generous, […] friendly, and very helpful! It was a very delightful experience! Read moreGenuine Expedia guest review
I've stayed in a lot of nice hotels, but the service I received here was second to none. I would stay here again just for that alone!Genuine Hotels.com guest review
"Nice but not the nicest Ritza."
I have stayed at two different Ritz Carlton's previously. The downtown Atlanta Ritz was nice but not the nicest Ritz I have stayed in before. The the staff--every, single one of them--were VERY friendly and courteous. This Ritz by far had the nicest staff--maybe it has to do with the Southern hospitality? The room was so-so; it was not anything spectacular. […] The room itself was disappointing compared to the one in San Franciso and New York. The customer service was top notch but the room though nice was not exceptional. Read moreGenuine Hotels.com guest review
"Lives up to Ritz reputation without being stuffy"
Awesome place. Service is impeccable, as one would expect, without feeling uptight or stuffy. I've traveled and stayed many places, other Ritz Carlton properties included and I can say this location is top 5 in my book. Great weekend and location for a midtown Atlanta experience!Genuine Hotels.com guest review
"Good price for ritz."
More options for dining. Mix-up on reservation. Hotel lobby needs up-dating,excellent service. Good value for cost.Genuine Expedia guest review
Great stay! The Atlanta grill was excellent and we loved the ambiance of the bar area.Genuine Expedia guest review
"Our room on the club floor was a little tired..."
Although our room was a little tired and average in size, there were tons of outlets and devices in which to plug in iPhone 4's and the Club lounge was awesome. The floor butler staff was extremely accommodating. We had a really nice dinner in the steak house restaurant on the 2nd floor. They gym was adequate. There is no salon in the hotel and the […] one where they refer you is really pricey. Read moreGenuine Expedia guest review
"Nice place, easy access to transport, CNN Center"
Place is great, as expected. Clean room. Comfortable. Place to plug in my iPod. Close to Marta and a handful of nearby attractions like Centennial Park. Everyone working there is lovely. Cons? The morning coffee should have been free, along with the WiFi. We're paying for comfort. Not to get nickled and dimed once we get there. And housekeeping should […] never come before 9 a.m. Actually I'm thinking more like after 10. Read moreGenuine Hotels.com guest review
It was great, really enjoyed the amenities. Beds were comfortable, room service was excellent. Would definitely recommend to others.Genuine Expedia guest review
"A pleasant evening"
Only there one night but it was very nice. Fun place for a get away.Genuine Expedia guest review
The service and the staff at the Ritz are second to none. Beautiful room, and the service and staff were superb. We stayed there on Valentine's Day and had the same positive experience.Genuine Hotels.com guest review
"In town for a Braves game"
Staff was excellent.Genuine Hotels.com guest review
They really know how to provide top notch service. The only knock on the place is the surrounding area is not the best. It's downtown Atlanta. I thought the $35/day to park you car was a little extreme also but you don't stay there to save moneyGenuine Hotels.com guest review
"excellent service; great restaurant on location"
5 stars.Genuine Hotels.com guest review
"Great 2 night stay"
The prices for this location are about half the cost of the Ritz in Chicago. Service was excellent, except for the dining (Atlanta Grill and room service), both of which sucked. Very pretty, quaint common areas. Complimentary water, headphones, newspapers and Powerade in the gym.Genuine Hotels.com guest review
"Not really worth the cost"
This was my first time staying at a 5 star hotel, and I was a little let down. The bed was comfy and staff friendly, but it didn't have fitted sheets, so they kept moving under me as I slept, no vent in the bathroom, no ice or vending machines, and the curtains didn't black out the light, so I was up with the sunrise. Also the rooms were very small. […] Other than the fancy floors, carpeting, needless chandeliers over the bathroom toilets and things like that, I'd have never known I was in a hotel any different. Next time I'll just spend half the money and get a suite at the Sheraton. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta Dear Jessica, I am very sorry to read that you were disappointed with your stay at The Ritz-Carlton, Atlanta. Granted that the rooms are a little smaller in comparison to a more recently built hotel as we opened our doors in 1984. Please allow me to correct a couple of your statements. We have ice machines located on each guest floor. Instead of vending machines, we offer snacks and beverages in every guest room honor bar and the black out curtains are hanging right behind the sheers .
"Loved it !"
Staff was very helpful & kind / perfect in every way !Genuine Expedia guest review
It was absolutely wonderful. I have never been treated with such kindness. The staff was amazing. Food was great. I can honestly say it's the best hotel I have ever stayed in. It was my first time at the Ritz. I don't think I will ever stay at another hotel when I come to Atlanta or any city that has a Ritz. It was that good.Genuine Hotels.com guest review
"not easy to please"
The service is excellent!! I stayed on the 5th floor in a regular room, and the room its self was nice the furniture is very comfortable. I stayed in a club level room at Intercontinental that was a nicer room, it was bigger with bigger bathroom, better shower, but the overall experience at the ritz was very romantic. Great restaraunt in the hotel with […] an awesome balcony view of peachtree st. Great location in walking distance of 30ish restaraunts. Awesome hotel great for a weekend get away! Read moreGenuine Hotels.com guest review
Great hotel. Close to turner field. Will definitely stay there again.Genuine Hotels.com guest review
Best everGenuine Hotels.com guest review
"Standard of Excellence !"
Atlanta is a great town! The Ritz was wonderful! Everyone was on top of their game.!!Genuine Expedia guest review
Great weekend together.Genuine Hotels.com guest review
"it's nice but pricey"
very safe and protected hotel in downtown area easy to walk to everything and they even give you a bottle of water when you check in. it is very clean and purdy and good service all around.Genuine Hotels.com guest review
"Ritz-Carlton style, not substance"
The price and location were very attractive for our weekend getaway prior to a Monday meeting in Atlanta. That said, the structure and the service did not compare well with a genuine Ritz-Carlton stay (e.g. Laguna Niguel); this seems like a hotel with a pleasant Ritz-Carlton veneer rather than a property that really lives up to the name. The staff are […] very pleasant but not exceptional. The rooms are very clean and have been dressed up with a truly wonderful, comfortable bed with great linens, but the tub in the cramped bathroom was Holiday Inn quality (small and narrow, with only adequate fixtures). The location was very good - a few short blocks to the Centennial Olympic Park including the fabulous aquarium, and multiple good restaurants are close by including a fun evening at a well-run participatory dinner theater called "Agatha's - A Taste of Mystery". Street noise would be a problem if facing Peachtree on a lower floor. Overall, we were happy with the deal, but I would suggest that they call this "Ritz Carlton Style" to avoid diluting the brand. At a higher price this would have been disappointing. Read moreGenuine Hotels.com guest review
Would stay here again!Genuine Hotels.com guest review
"My New 5 Star Benchmark for Future Ratings"
I had the best experience at the Ritz. The service was incredible, the facility and amenities where also above expectations. I would want to stay here again when I go to Atlanta again. It was also very close to a number of site seeing opportunities such as the MLK center, World of Coke, CNN, and Georgia aquarium. I was there for the marathon and the […] start and finish were just blocks from the hotel. Read moreGenuine Hotels.com guest review
"Fantastic service, great food!"
Everyone was friendly, attentive, and helpful. The food was great. The location was convienant to downtown activities.Genuine Expedia guest review
Hotel staff was very attentive and courteous. We were favored by use of the hotel driver on two occasions for dinner and could not have been happier with your staff.Genuine Hotels.com guest review
"Still great location but some facilities problems"
My daughter checked into 1118 on 3-12 for a professional meeting and I followed two days later. This was not our first experience at this location, having stayed for 4 days several years ago. Since then, it seems the lobby has been re-modelled and everyone seems to be trying hard to be cool and trendy. Upstairs, however, things were looking tired. The […] throw at the foot of the bed had a greasy stain with first check in. And was there for our entire stay. (At our first stay, the throw was made by Anchini and was gorgeous. It is long gone I guess.) There was a stain on the comforter and, as the bed was re-made daily with open part of the duvet at the top, it was easily visible. This also was not corrected even with turn down service. In addition, there was a blob of ? conditioner in the shower enclosure. There was also dried ? cleaning foam on the shower towel bar. Yuck. And, so the amount of money I paid and being a Marriott member, why is WiFi a daily charge? True, you do get to sign on 4 devices for the same cost, but why isn't it included? Why didn't I complain about the above? Well, I kept hoping someone would notice. And, we knew the hotel was busy with a large number of people there for basketball. Read moreGenuine Expedia guest review
I really enjoyed the stay. Everything was nice and the service and room was great. Outstanding food in the hotel restaurant but a little pricey.Genuine Hotels.com guest review
"Fun overnight stay!"
Wonderful hotel! Excellent customer service!Genuine Hotels.com guest review
"Great Value for the Price!"
This was my first stay at a luxury hotel. My wife and I truly enjoyed ourselves. Everything from the valet service to the front desk and all the way to the room were great. Getting the room the day of the stay allowed us to stay for less than half of the normal list price. That added value as well. It was a true first class experience and I will be […] visiting the Ritz Carlton again in the future. Read moreGenuine Expedia guest review
"Clean and nice staff"
Breakfast we ordered for 6.30 am was on time and was very good,Genuine Expedia guest review
Nicely decorated with good service!Genuine Hotels.com guest review
This is the only Ritz where I have questioned the cost. I reserved 2 beds and was checked into a tiny single room even though I had upgraded to the club level. Valet was blocked due to a wedding in the hotel front and lobby area. I had to park on the street and valet moved my car later. We were offered a roll away when I complained. The rollaway appeared […] to be left over from WWII and continued to colapse if any movement occured. $400 per night is NOT a good deal for this room. The Holiday Inn would have been 1/3 of the rate and included all of our requests. Very disappointed. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta Dear Stephanie, please accept my sincere apologies for the incorrect room assignment upon check in . I appreciate your feedback and will follow up on the defective roll away bed. Thank you.
Excellent accommodations, food and service. Will come back often for great getaway.Genuine Expedia guest review
"Great hotel for a special weekend"
My wife and I stayed at the Ritz-Carlton in downtown Atlanta for our wedding weekend. The staff was extremely courteous, the valet prompt, and the rooms comfortable. The interior of the hotel is also beautiful.Genuine Expedia guest review
"Took daughter to the city for the evening"
Staff was very friendly. Especially the hostess in the restaurant. The steak I had was not the best though. Very tough but the experience with my daughter was wonderful.Genuine Expedia guest review
"Great hotel, right on Peachtree Street."
5 star treatment from the moment we drove in, until we left. This was an anniversary evening and the Ritz lived up to its name. We had a bed and breakfast package that was a bargain. It included parking and breakfast, but also included a free shoe shine and a nice gift. The Bellman treated us like we are royalty. We plan to make this a more frequent […] trip. Read moreGenuine Expedia guest review
"courteous staff and very helpful"
comfortable bed, excellent work out facility need a ramp for rolling bags if you want to handle your own luggage. very elegant touches throughout and staff is amazingGenuine Expedia guest review
"1 of the Best romantic choices in the city"
We went for our anniversary, stayed on the club level. I have to say from the moment we drove up until the moment we left our experience was wonderful. Service was excellent including the champagne upon arrival. Also the Atlanta Grill went above and beyond with the heart shaped rose petal decor and wonderful service. We heartily recommend The Ritz Carlton […] Atlanta for anyone looking for something romantic or just special. Read moreGenuine Hotels.com guest review
"GREAT PlACE TO STAY!"
The best part about the whole hotel is the staff. Never seen such courteous staff anywhere else.Genuine Expedia guest review
"Elegant Hotel in the City of Atlanta"
The staff was very friendly, warm, kind, compassionate, caring and accomodating. They treated us with the utmost respect and care. I cannot say enough about them all from the bellhops, valet attendents, maids, waiters, waitresses, front desk, etc. The restaurant staff was superb. My compliments to management.Genuine Expedia guest review
"Honda Battle 2014"
Staff was great and very helpful. Will stay there again each time we are in the area.Genuine Hotels.com guest review
excellent. Staff was friendly and eager to serveGenuine Hotels.com guest review
"Ritz Buckhead has fallen from grace..."
This used to be my favorite hotel anywhere. I stayed on average 2-3 times/yr and loved staying there for the impeccable service and FOOD. Now it is just like any other hotel. SO disappointing. Our room was fairly small, bathroom was tiny with older amenities. Plus, our tub filled up every day taking a shower (could not figure out how to drain it) and […] we were woken up at wee hours of the morning with non-soundproof doors where we heard doors around us slamming and conversations in the hallway. A huge wedding was going on (when is it not here?!) and all staff attention went to these people. Not a great stay...We won't be going back, as there are so many other great choices in Buckhead- a great neighborhood in Atlanta. Read moreGenuine Hotels.com guest review
Response by The Ritz-Carlton, Atlanta We apologize for what you ezxperienced but it seems that you were visiting The Ritz-Carlton, Buckhead and not The Ritz-Carlton, Atlanta.
"Wonderful! Great spot in town"
Close to everything with wonderful amenities. 10 min from airport easy commute and walking distance to all downtown restaurants and bars and shoppingGenuine Expedia guest review
Great staffGenuine Expedia guest review
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