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1 room,  2 adults 
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Room 1:

The New York Palace - New York

40.758229, -73.974529
4.5 stars
455 Madison Ave, New York, NY, 10022 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $249
available on 05/26/13
Price Match Guarantee
4.6 1805 5

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    Landmarks near The New York Palace

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    Overview of The New York Palace - New York

    Experience the royal treatment at the New York Palace, a landmark luxury hotel with an ideal Midtown setting. This Madison Avenue hotel comprises the 19th-century Villard Mansion, built for financier Henry Villard, and a modern, 55-story tower overlooking St. Patrick's Cathedral. Fashionable Fifth Avenue is just 1 block west. Treat yourself to the latest designer looks from Saks Fifth Avenue, just steps away. If you're traveling with your "princess," visit the American Girl Place, a 5-minute walk, then take in magical views from the Top of the Rock Observation Deck at Rockefeller Center, Midtown's crown jewel. When the stars come out, catch a Broadway show; the Theater District is about a 5-minute ride.

    The New York Palace is a destination in itself. The original Villard Mansion is built around an iron-gated courtyard aglow with Florentine lanterns. Walk through the courtyard to enter the palatial lobby with sweeping staircases and Tiffany stained glass. The Madison Room and Bar serves American cuisine and cocktails in the mansion's original drawing room, with artwork and craftsmanship from the Gilded Age.

    Enjoy cathedral views, too, from the state-of-the-art fitness center. Or indulge in a spa treatment like the Chardonnay Sugar Scrub at The Palace Spa, which offers a broad menu of signature massages, facials and body wraps. Refreshed and ready to take on the town? Reservations are strongly advised. Just ask the multilingual concierge team, members of the prestigious Les Clefs d'Or, to help with theater tickets and just about anything else you desire.

    Your spacious guestroom is a tranquil retreat from the Midtown bustle. Beds are layered with luxury linens. Pour yourself a drink from the minibar, or order a full meal from the 24-hour room-service menu. Watch your favorite show on the plasma TV, which includes pay movies. You can check email via wireless or wired high-speed Internet access. Marble bathrooms feature luxurious amenities and plush terry bathrobes. The hotel provides evening turndown service and complimentary shoeshine upon request. Many rooms feature views of St. Patrick's Cathedral and the surrounding cityscape.

    Onsite valet parking is available, and surcharged garage parking and metered street parking are available nearby.

    Image of The New York Palace, New York
    4.6 out of 5 Outstanding (1,805 reviews)
    (Neighborhood average 4.0)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Excellent but getting to and out of area very congestive by a Hotels.com guest on 05/16/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $249
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Cathedral View 2 Double Beds

    Superior King

    Tower King

    Superior 2 Double Beds

    Tower Double 2 Queen Beds

    Premier Cathedral View 2 Double Beds

    Premier Cathedral View 1 King Bed

    Corner Cathedral King

    Tower Jr. Suite

    Tower Corner 1Bdrm Suite

    Tower 1 King Bed

    Tower 2 Double Beds

    Tower Corner Suite

    Tower Executive Suite

    Cathedral View 1 King Bed

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Check-in time starts at: 3 PM
    • Check-out time is: Noon

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Number of floors - 55
    • Restaurant
    • Shopping on site
    • Smoke-free property
    • Suitable for children
    • Umbrellas
    • See more facilities
      • Air-conditioned public areas
      • Conference center
      • Garage parking (surcharge)
      • Number of meeting/conference rooms - 20
      • Parking nearby (surcharge)
      • Smoke-free property (fines apply)
      • Street parking (metered)
      • Total number of rooms - 898
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Year Built 1882
    • Rooms (all rooms include)
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Iron/ironing board
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • City view
      • Climate control
      • Complimentary weekday newspaper
      • Daily housekeeping
      • Designer toiletries
      • Direct-dial phone
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room massage available
      • In-room safe (laptop compatible)
      • Makeup/shaving mirror
      • Minibar
      • Multi-line phone
      • Pay movies
      • Plasma TV
      • Premium bedding
      • Premium TV channels
      • River view
      • Separate sitting area
      • Shower/tub combination
      • Slippers
      • Turndown service
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Multilingual staff
    • Parking nearby
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Security guard
    • Shoe shine
    • Spa services on site
    • Steam room
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Beauty services
      • Complimentary newspapers in lobby
      • Concierge desk
      • Currency exchange
      • Doorman/doorwoman
      • Express check-out
      • Health club
      • Limo or Town Car service available
      • Massage - spa treatment room(s)
      • Medical assistance available
    • Business & Event
    • Banquet facilities
    • Business center
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Room service (24 hours)
    • Secretarial services
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Renovation information

    The hotel will be renovating from 27 March 2013 to 30 September 2013 (completion date subject to change). The following areas are affected:

    • Lobby
    • One of the dining venues
    • Select guestrooms

    Every effort will be made to minimize noise and disturbance.

    Spa information

    The spa at the New York Palace offers a wide array of health and beauty treatments, which can be customized to fit your needs and schedule. Melt away your stresses with a hot-stone massage. After a day of walking around the city, treat your feet to a peppermint massage. Get set for the evening with the European Hydrating Facial. Or choose one of the exclusive body treatments, such as the Chardonnay Sugar Scrub and the Warm & Cozy Mud Treatment.

    Dining

    The Madison Room and Bar - This restaurant showcases American cuisine and cocktails in the impressive setting of the Villard Mansion, located just off the lobby. Vast, vaulted gilded ceilings from the original mansion combine with the 21st-century design of French architect Patrick Jouin.

    Room service - Available 24 hours a day with menus created in collaboration with Cooking Light. The hotel offers family-friendly options and is happy to accommodate special requests.

    Recreation

    Open morning till late evening, the spacious fitness center overlooks St. Patrick's Cathedral. State-of-the-art equipment includes Life Fitness cardio machines and Cybex weight machines. Free weights, tubes, stretch bands, yoga mats, and a stretching area are also provided. Use of exercise clothing and cross-training sneakers is complimentary during your stay. Locker rooms are outfitted with designer toiletries, plush terry robes, and eucalyptus-infused steam rooms.

    For a fresh-air workout with fabulous views, walk 10 minutes north to Central Park, one of the world's greatest public spaces. In addition to miles of scenic running paths, the park offers boat and bike rentals, birding, and a host of other recreational diversions.

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 15 (for 24 hours, rates may vary)
    • Valet parking fee: USD 55 per night
    • Rollaway bed fee: USD 50 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

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    A short guide to Midtown East - Grand Central

    Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Its eastern half is home to many iconic skyscrapers, such as the Empire State Building, the Chrysler Building, and Rockefeller Center. On Madison Avenue, ad execs help influence consumer spending on Fifth Avenue. Other highlights include Grand Central Station, the United Nations, and the Diamond District.

    see all hotels in New York

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • St. Patrick's Cathedral - 200 yards
    • 51 St. Station - 300 yards
    • 5th Avenue - 400 yards
    • Museum of Television and Radio - 400 yards
    • Rockefeller Plaza - 400 yards
    • Sony Wonder Technology Lab - 400 yards
    • NBC Studios (New York) - 400 yards
    • American Folk Art Museum - 400 yards
    • Diamond District - 400 yards
    • Top of the Rock Observation Deck - 400 yards

    0.50 - 1.0 mi

    • New York East 60th Street Heliport (JRE) - 1500 yards

    1.0 - 3.0 mi

    • New York East 34th Street Heliport (TSS) - 1.1 miles
    • New York West 30th Street Heliport (JRA) - 1.7 miles
    • 103 St. Station (Lexington Av.) - 2.6 miles

    3.0+ mi

    • New York Downtown Manhattan Heliport (JRB) - 4.3 miles
    • New York LaGuardia Airport (LGA) - 5.5 miles
    • Teterboro Airport (TEB) - 8.2 miles
    • Newark Liberty Intl. Airport (EWR) - 12 miles
    • New York Kennedy Airport (JFK) - 13 miles
    • Linden Airport (LDJ) - 17 miles
    • Caldwell Essex County Airport (CDM) - 18 miles
    • Morristown Municipal Airport (MMU) - 23 miles
    • White Plains, NY, United States (HPN-Westchester County) - 28 miles
    • Farmingdale Republic Airport (FRG) - 29 miles
    • Stamford, CT, United States (ZTF-Metro-North Train Station) - 30 miles
    • Belmar Monmouth Executive Airport (BLM) - 41 miles
    • Princeton Airport (PCT) - 44 miles
    • Islip MacArthur Airport (ISP) - 46 miles
    • Danbury Municipal Airport (DXR) - 49 miles
    All hotels in New York, New York, United States
    Reviews
    • All (1805)
    • Business (126)
    • Romance (224)
    • Family (241)
    • Friends (96)
    • Other (1118)
    4.6 / 5
    Outstanding

    Score breakdown (from 1,805 reviews)

    • 5.0
      (1279)
    • 4.0
      (386)
    • 3.0
      (85)
    • 2.0
      (28)
    • 1.0
      (27)

    Average rating for:

    • Cleanliness
      4.7
    • Service
      4.6
    • Comfort
      4.6
    • Condition
      4.5

    Reviews: Overall

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    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent but getting to and out of area very congestive
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night romance trip in May 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      4.0
    • Condition
      3.0
    Reception needs to improve their service.
    Genuine Hotels.com guest review
    3 night trip in May 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Good Value"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      3.0
    Large rooms, superb location, staff needs lesson in guest service
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Tom
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    very good. My only complaint was the Internet service. It was too expensive at $17 and oh so slow! My bandwidth is desparately needed.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    New York Palace
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night trip in May 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    The day I checked in the clerk was very slow and incompetent. The room is the 11th floor was very noisy. Management was very nice and switched our room the second day. There are never taxis available in front of the hotel because they park themselves across the street and only want to take passengers that are going to the airport. THIS IS VERY ANNOYING. […] Also, sometimes we would come back to the hotel and there was no one on the 51st. street entrance to open doors or welcome us back. Bathtub was chipped. Read more
    Genuine Hotels.com guest review
    5 night trip in Apr 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good
    "Nice enough"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      1.0
    ...but definitely fell below my expectations. Rate was a steal at around 450$, but apparently it was discounted due to remodeling of the hotel, which is a material fact that was not disclosed at booking. There were literally construction workers dangling outside the window. My room was on a low floor with gorgeous views, but clearly hasn't been renovated […] in decades. The floor had a stale odor. The service was satisfactory. Overall not the experience I thought I was paying for. Read more
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    but keep in mind its still under construction/renovacation for the next few months
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Palace is a Great Hotel but"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    Lobby is under construction, so if you are looking for peace and quiet, wait until it is done. Chaos in the lobby and cramped. The service is still great and location perfect for midtown sightseeing and shopping and of course business. My room could have use an update.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Former New Yorker
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Very convenient"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Excellent location. Beautiful hotel. Although the hotel is undergoing exterior renovation, that in no way affected the quality of the rooms....huge and lovely. Exceptional size for New York. Only issue was no coffee in the room and coffee in the restaurant was $8.00 per cup! Really? But then I'm not a New Yorker so maybe that's normal.
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Ruth O
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    I booked April 27th. The hotel got a reservation for July 27. ThAnkfully they honored my confirmation.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Debbie
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "very satisfied"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel was perfectly situated and our room was in great condition even though construction was going on. Most importantly the price was affordable. Would definately stay again as we do visit NY four plus times per year.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Anthony and Rose
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Always excellent service. Little chaotic due to construction in lobby, but the rooms are quiet and comfortable. Personnel are all extremely helpful, and since this was our third stay in about 3 months, we've gotten to know the bellmen, doormen and garage attendants. Courtesy fruit basket was extended to us as we were speaking to the assistant catering […] manager. Very nice gesture. Always a very pleasant experience, and the location could not be more convenient to Fifth Ave. shopping! Will always go back. Read more
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    Diane
    US

    The New York Palace - New York
    2.0 / 5
    Fair
    "Poor service while under construction"

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    I was not informed that the hotel was undergoing renovatios. The entry on 50th Street is closed off. The room while having a nice view, was poorly lighted and felt worn. I was surprised that the rate seemed reasonable for a "New York" hotel and now I know why. We left our room at 8:30AM, and when we returned at 4PM, the room had not been made up. U […] gh! Read more
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    Ralph
    US

    The New York Palace - New York
    3.0 / 5
    Good

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good
    "Under construction"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      2.0
    The lobby and outside patio are undergoing a large scale renovation. The once beautiful lobby is unrecognizable. Sad to have discovered that after we arrived. Would have been good to know prior to making reservation there. Won't go back until it is complete.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    Rebecca
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Best service ever received"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My daughter and I loved the New York Palace! The location was incredible...close proximity to Rockefeller Plaza, Saks 5th Avenue, Times Square, Central Park, NY Public Library, and Fifth Avenue Shopping. We walked to nearly every destination and felt very safe...even at night. The bed was incredibly comfortable. Our king superior room was very large […] by any standards. It was immaculately clean...bathroom too. The bathrooms were unbelievably large too. Above everything, the service was the very best I have ever received in any hotel. EVERYONE we came in contact with was positive and polite and always willing to help in any way. This hotel's customer service is the epitome of customer service. The first night of our stay was on the side opposite of Madison Ave. Construction noise from the adjoining property was loud on the 18th floor & people in room beside of us was worse. We asked to be moved to the Madison Ave side of the hotel the following day. When we returned from our show, our bags had been moved to another room on the 18th floor, overlooking St. Patrick's Cathedral. We never heard another noise. Since the hotel is in the midst of renovating rooms, I was concerned our room would be mediocre. Pretty sure our room had not been renovated, but I was not disappointed. It is one of the nicest rooms I have stayed in a long time. I highly recommend the New York Palace. The location and the comfort/cleanliness/spaciousness of the room cannot be beat and the service is impeccable. Read more
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    Mother/ Daughter Graduation Trip
    US

    The New York Palace - New York
    1.0 / 5
    Poor
    "Wait! Don't go there yet"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      1.0
    I wish someone would have told me that this hotel is going thru MAYOR renovation. That beautiful lobby you see on pictures is reduced to cartons everywhere. Rooms are small ugly smelly and outdated. Room service was ok but the service at the reception desk was awful and rude. I guess they're overwhelmed with the number of upset guess that where waiting […] in line for a while in such an ugly environment. I'm sure that after the renovation it will be a beautiful hotel and hopefully the service will catch up, but for now I paid Ritz Carlton prices for a Holliday Inn experience. Recommendation: wait until the renovation is done. Read more
    Genuine Hotels.com guest review
    3 night family trip in Apr 2013
    Agostinho
    US

    The New York Palace - New York
    3.0 / 5
    Good
    "Good value for the location."

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    Good value for the great mid town location. Hotel is tired. Needs the renovation it is currently getting
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Quality during renovations!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The NY Palace is under construction. While we missed the experience of entering through the main lobby and checked in via a facade covered in scaffolding into a temporary basement reception area, the service as usual was smooth and all the staff were high quality professionals. We enjoyed our room with all the amenities and especially loved the view […] of St. Patrick Cathedral and 50th St over to the Hudson. Looking forward to our next NYPalace visit Read more
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    1.0 / 5
    Poor

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    The New York Palace - New York
    2.0 / 5
    Fair
    "major construction"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    I chose this hotel for its fabulouis midtown location and architecualal beauty and excellant rating.Unfortunately the exterior was shrouded in scaffolding and I was unable to appreciate its beauty. I was informed there was construction but not to this degree. The hotel felt very closed in and dark. My room was clean, however friends of ours staying […] in the hotel in a different section had lots of dust and an uninvited critter in their room and was offered an upgrade and a credit. I do not believe this is a common occurance but due to the construction. Also the cathedral view is also a view of the cathedral under maintenace with scaffolding. Hardly worth the extra money. i am sure guest will enjoy the upgrades soon but for now choose another hotel. Read more
    Genuine Hotels.com guest review
    3 night trip in Mar 2013
    Susan
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Weekend trip"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel was under construction, I was awakened by the drilling noises. Unfortunately, we could not appreciate the beautiful entrance to this hotel during our stay.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Hotel is undergoing renovations which was not indicated when I was booking it...I would not have stayed there if I knew. Although the location is central, it was not as comfortable- physically too crowded and awkward and overall impression was not satisfying...For the rates that they have, expected rooms to be more updated. Would wait to see until the […] end of renovations to stay there again. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good
    "Under construction"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      1.0
    Major construction on exterior and interor. Got a good deal and was expecting small inconveinience. Got my room, got into elevator and elevator did not stop on my floor. Went back down and tried several elevators that all had same issue. Ended up stoping one floor up and walked down the stairs. Called the front desk and they fixed the issue. There was […] jack hammering on Sunday morning when we got back from breakfast at about 11am. It sounded like it was inside the building. Overall the place is fine if you get it for cheap as you can't beat the location and the staff were excellent. If you want things perfect I would wait till they are done. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Bish
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      2.0
    When the renovations are finished this will be a five star hotel
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Heavy Construction March 2013"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      2.0
    Two major issues, and three minor at the time of my stay in late March. The worst (and I am pleased to report it was resolved to my benefit) was the loud banging that I could hear up on the 27th floor, east side: I spoke to a manager who immediately granted my request to be moved to the west side, overlooking St. Patricks, and I no longer heard the […] banging. Second major issue is renovations on the Villard House such that the otherwise gorgeous courtyard that opens to Madison Ave (seen in all the photo galleries) is completely covered in scaffolding and therefore dark and uninviting. The three minor issues were (1) the whole ground floor including reception desk is under renovation and therefore very crowded, (2) there is major road work causing closures on 50th St on the south side of the hotel, and (3) St. Patricks Cathedral is completely covered in scaffolding inside and out, which is a sore sight, considering this hotel charges extra for a cathedral view. Do contact the hotel to check if these contruction issues are resolved yet if they concern you. Their customer service is top notch and I am positive they will hear your concerns and acommodate where they can (and no, they did not sponsor me to say that!). I would love to return as all of these issues will resolve in time. Read more
    Genuine Hotels.com guest review
    1 night romance trip in Mar 2013
    Tim
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "great location"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    Hotel was undergoing renovations. Nothing that was interruptive during our stay. Staff very helpful during check in and out. Great location!!! Very accommodating when we needed to leave our bags to watch St. Patricks day parade. Would definitely stay here again.
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    This trip to NYC was wonderful, but did not expect the Palace to be undergoing wholesale renovations. The check-in was quick, but due to the updating of the facility, we felt somewhat constricted this time. Parking is too expensive, as was the cost of drinks in the hotel's beautiful lounge. Rooms were clean as usual, and the housekeeping responded quickly […] to a clogged toilet. Will stay there again, because of the room rate and its location. Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    George
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Under massive construction for renovation"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    It was an excellent stay with one major sour note (not the renovation - this we're used to). The hotel, we were told, accepts dogs, and so we brought out small, blind, sweet as pie, pug. But when we checked in we were told that she had to be caged whenever we left her alone in the room. We NEVER cage this dog. Because she's blind and docile this has […] never been an issue ever before in the many hotels we've taken her to, but they insisted and since we could not find any other hotel with no time to look, and since we had a major affair to attend, we had no choice but to let the concierge get us a dog sitter - at $40.00 per hour! A rip-off. We ended up "blowing" over $200 for some nice lady to sit with our dog and watch TV while we went out for the evening. I must say the room was exceptional, the entire place, construction aside, was exquisite, and the door men and lobby staff are super friendly, but getting stiffed on the dog issue was painful, and I do feel we got stiffed. If I can get this rate again I would stay there again, but without the pet. BTW the 4 on condition relates to the renovation work. Read more
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Apoculamus
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    Freeeza1
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Very nice experience"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    It is a lovely place, very convenient.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Greg
    US

    The New York Palace - New York
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    Hotel is under construction and the lobby was like Grand Central Station - difficult to get a taxi and bellman service was poor. I would not stay there until they are done renovation.
    Genuine Hotels.com guest review
    5 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "great stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very clean room, large for NYC. great staff.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Palace is our favorite hotel in NYC. we have stayed there several times and have never been disappointed. The hotel lobby areas were undergoing renovations but we were never disturbed by noise, dust etc. The staff is outstanding!
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Good Place"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Saw no issues here. The rate was right for a spacious room in the heart of the City. Comfortable, clean, friendly service. Mini Bar etc expensive. But plenty of sundries available within short walk.
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Gregg
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    We were very pleased with the New York Palace Hotel. It was luxurious but it didn't break the bank! We had a terrific view of St Patrick's Cathedral from our room and the location was great....right on Madison Avenue and just a short walk from Rockefeller Center and the theater district and Times Square. The room was very clean and all of the staff […] we encountered were very friendly! All around, a great experience! We will definitely be back! Read more
    Genuine Hotels.com guest review
    2 night trip in Mar 2013
    Diane
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding
    "Exceeded expectations"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Excellent facilities and service!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Tom
    US

    The New York Palace - New York
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Mar 12, 2013
    Stan
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Great classic hotel in fabulous neighborhood"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Very nice....will come back to stay here again. Central neigborhood. They are under a little construction, but wasnt an inconveniece at all.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Greg
    US

    The New York Palace - New York
    4.0 / 5
    Excellent
    "Under Construction but Great Value"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We were concerned when we saw the scaffolding covering the whole building and the lobby is cramped and awkward, but the friendly staff and beautiful spacious room at a reasonable price soon won us over. Will stay here again!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Stephen
    US

    The New York Palace - New York
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    BAP
    US
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