The New York Palace - New York

455 Madison Ave, New York, NY, 10022 United States
Hotel Info: 866-539-0037
Guest rating 4.8 / 5
97% Recommend
(Neighbourhood average 3.9)
Location. The New York Palace, originally built in 1882 by railroad baron Henry Villard, is located across Madison Avenue from St. Patrick's Cathedral in New York, N.Y. High-end shops line Fifth Avenue, positioned one block away. Two subway stations are located within two blocks. Radio City Music Hall stands three blocks from this historic property. Hotel Features. At the New York Palace, the original Italian Renaissance-style Villard Mansion with an iron-gated courtyard lit by Florentine lanterns...
40.75803, -73.97554
Hotel coordinates:

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Guest review summary

  • 4.8 Average rating: All Trip Types
  • 97% Recommended
  • 411 Reviews
  • 4.8  Hotel Service
  • 4.9  Room Comfort
  • 4.8  Hotel Condition
  • 4.9  Room Cleanliness

Average rating by Guest Trip Type

Select a trip type to see only those reviews

Trip type Number of reviews Average rating
All Trip Types (411) 4.8
Business (57) 4.8
Romance (107) 4.9
Family (46) 4.8
With Friends (39) 4.7
All Others (162) 4.8

Overview

Location. The New York Palace, originally built in 1882 by railroad baron Henry Villard, is located across Madison Avenue from St. Patrick's Cathedral in New York, N.Y. High-end shops line Fifth Avenue, positioned one block away. Two subway stations are located within two blocks. Radio City Music Hall stands three blocks from this historic property.
Hotel Features. At the New York Palace, the original Italian Renaissance-style Villard Mansion with an iron-gated courtyard lit by Florentine lanterns leads to a lobby with sweeping staircases, golden chandeliers, bronze doré moldings and Tiffany stained glass. Restaurants include the two Michelin Star GILT, which serves inventive Modern American cuisine. The GILT Bar is open nightly. Istana is an American-style brasserie that prepares bistro-style cuisine and offers fine wines. A staffed business center houses three computer stations and one laptop station. A total of 22,000 square feet of function space accommodates events. Wireless Internet access is available for a fee. A 7,000-square-foot fitness center contains television-mounted cardiovascular machines, weight-training equipment, Pilates balls, eucalyptus-infused steam rooms and yoga mats. The Palace Spa offers massage, facials and waxing services.

Guestrooms. The 54-story New York Palace houses 898 guestrooms and suites featuring bathrooms stocked with Aqua Di Parma toiletries. Select rooms afford views of St. Patrick's Cathedral or the New York City skyline. Beds are draped beneath 300- or 330-thread count Annaccini linens. Accommodations offer wireless Internet access for a fee. Complimentary laptop-compatible in-room safes, flat-panel televisions and MP3 adaptors are provided. Tower Rooms offer DVD players. Select rooms include minibars.

The New York Palace is listed in the 2008 Condé Nast Traveler Gold List of the world’s best places to stay and the 2009 Travel + Leisure 500. The hotel received the Institutional Investor World's Best Hotels award in 2009.

Expert Tip. Added conveniences and comforts offered at the New York Palace include the use of complimentary workout clothing and sneakers. The spa caters to theatergoers with a special pre-theater, 25-minute Quick Relief Massage.

  • Only dogs under 25 pounds accepted at this property
  • The minimum check-in age is 18.
  • The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Valet parking: US$50 per day
  • The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Why book with us?

    • Hotels.com doesn't charge cancellation fees
    • We're just a phone call away: 800-2-HOTELS (800-246-8357)

    Amenities

    Services

    • ATM/banking
    • Beauty services
    • Body treatments
    • Breakfast available (surcharge)
    • Complimentary newspapers in lobby
    • Concierge desk
    • Currency exchange
    • Doorman/doorwoman
    • Express check-out
    • Facial treatments
    • Health club
    • Internet access in public areas - complimentary
    • Internet access in public areas - high speed
    • Limo or Town Car service available
    • Massage - treatment room(s)
    • Medical assistance available
    • Multilingual staff
    • Parking (secure)
    • Parking (surcharge)
    • Parking (valet)
    • Parking garage
    • Porter/bellhop
    • Safe-deposit box - front desk
    • Security guard
    • Shoe shine
    • Spa services on site
    • Steam room
    • Tour assistance
    • Wedding services
    • Wheelchair accessible

    Business & Event

    • 24-hour front desk
    • Audio-visual equipment
    • Banquet facilities
    • Business center
    • Business services
    • Conference room(s)
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Meeting rooms (small groups)
    • Room service (24 hours)
    • Secretarial services

    Accessibility Features**

    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Rooms (all rooms include)

    • Air conditioning
    • Bathrobes
    • Bathroom phone
    • Bathroom scale
    • Blackout drapes/curtains
    • Cable/satellite television channels
    • City view
    • Climate control
    • Clock radio
    • Complimentary weekday newspaper
    • Cribs (infant beds) available
    • Designer toiletries
    • Desk
    • Direct-dial phone
    • Electronic/magnetic keys
    • Hair dryer
    • High-speed Internet access
    • Housekeeping
    • Hypo-allergenic bedding available
    • In-room massage available
    • In-room safe
    • In-room safe (accommodates laptop)
    • Internet access (surcharge)
    • Iron/ironing board
    • Makeup/shaving mirror
    • Minibar
    • Multi-line phone
    • Pay movies
    • Phone
    • Plasma television
    • Premium bedding
    • River view
    • Rollaway beds
    • Shower/tub combination
    • Slippers
    • Smoking permitted
    • Turndown service
    • Voice mail
    • Wake-up calls
    • Wheelchair accessible
    • Wired high-speed Internet access (surcharge)
    • Wireless high-speed Internet access (surcharge)

    General

    • Air-conditioned public areas;
    • Area shuttle (complimentary);
    • Ballroom(s);
    • Bar/lounge;
    • Elevator/lift;
    • Gift shops or newsstand;
    • Number of dining venues 3;
    • Number of floors: 55;
    • Number of rooms: 898;
    • Restaurant(s) in hotel;
    • Shopping on site;
    • Umbrella;
    • Year Built 1882
    Check-in time is 3 PM
    Check-out time is Noon
    Small pets only

    Extra-person charges may apply and vary depending on hotel policy.
    Photo identification and credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Awards

    The New York Palace is listed in the 2007 Condé Nast Traveler Gold List of the world’s best places to stay and the 2009 Travel + Leisure 500.

    Dining

    GILT - Two Michelin Star restaurant. Inventive Modern American cuisine served in an opulent setting of gilded walls and cathedral ceilings. Located just inside the courtyard gates of the Villard Mansion. Dinner only. Large wine selection, including wines by the glass.

    Istana - Lobby-level American brasserie serving bistro-style cuisine, fine wines, and beverages. Features a prix fixe lunch with seasonal specialties. Breakfast, lunch, and dinner.

    GILT Bar - Cocktails, innovative light fare, and large selection of wines by the glass. Open nightly.

    Palace Gate - Casual outdoor bar and lounge, set in the courtyard of the Villard Mansions. Serves classic cocktails and light fare. Open every evening, weather permitting.

    24-hour room service is available.

    Recreation

    The hotel's 7,000-square-foot health club provides views of St. Patrick’s Cathedral. Guests can work out on the latest LifeFitness® Cardio Machines and Cybex® Weight Machines, plus free weights, mats, Pilates balls, and an open stretching area.

    The hotel offers complimentary use of exercise clothing and cross-training sneakers. A spacious locker room is outfitted with fine toiletries, plush terry robes, and eucalyptus-infused steam rooms.

    The spa offers facials, body treatments, waxing services and massages, including a pre-theater 25-minute Quick Relief Massage.

    Central Park, 10 blocks north, offers walking, biking, and running paths; in-line and ice-skating; birding; boating; and a host of other recreational diversions. With the famous Christmas tree sparkling above it, the Rink at Rockefeller Plaza—two blocks from the hotel—is a special treat during the winter holiday season.


    • Aerobics nearby
    • Bicycle rentals nearby
    • Bird watching nearby
    • Golf - driving range nearby
    • Helicopter/airplane sightseeing nearby
    • Hiking/biking trails nearby
    • Ice skating nearby
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Running track/path nearby
    • Tennis nearby
    • Yoga classes/instruction nearby

    Area map

    The New York Palace Midtown

    A short guide to Midtown

    Some of NYC’s best-known landmarks are north of 14th and south of 59th—or Midtown Manhattan. Here, couples kiss atop the Empire State Building. Grand Central Station’s opal-faced clock is a famed meeting spot. While fortunes are made on Wall Street, fortunes are spent at Fifth Avenue’s shops. Other highlights include Madison Square Garden, the United Nations, and the Garment and Diamond districts.

    see all hotels in Midtown

    Nearby Activities & Points of Interest

    Less than 0.5 mile

    • St. Patrick's Cathedral - 200 yards
    • Manhattan - 200 yards
    • American Girl Place - 200 yards
    • Rockefeller Plaza - 300 yards
    • Museum of Television and Radio - 300 yards
    • Diamond District - 300 yards
    • American Folk Art Museum - 400 yards
    • Museum of Modern Art (MOMA) - 400 yards
    • Sony Wonder Technology Lab - 500 yards
    • Radio City Music Hall - 500 yards

    0.5 - 1.0 mi

    • New York East 60th Street Heliport (JRE) - 1600 yards

    1.0 - 3.0 mi

    • New York East 34th Street Heliport (TSS) - 1.1 miles
    • New York West 30th Street Heliport (JRA) - 1.7 miles

    3.0+ mi

    • New York Downtown Manhattan Heliport (JRB) - 4.3 miles
    • New York LaGuardia Airport (LGA) - 5.6 miles
    • Teterboro Airport (TEB) - 8.1 miles
    • Newark Liberty Intl. Airport (EWR) - 12 miles
    • New York Kennedy Airport (JFK) - 13 miles
    • Caldwell Essex County Airport (CDM) - 18 miles
    • Morristown Municipal Airport (MMU) - 23 miles
    • Farmingdale Republic Airport (FRG) - 29 miles
    • Belmar Monmouth Executive Airport (BLM) - 41 miles
    • Princeton Airport (PCT) - 44 miles
    • Islip MacArthur Airport (ISP) - 46 miles
    • Danbury Municipal Airport (DXR) - 50 miles

    Reviews

    The New York Palace 2009.12.01
    Recommended Trip type: Family "Loved it"

    Reviewed by Pam of Overland Park on Dec 1, 2009

    It had been years sice I was in NY and I recall my last hotel stay(s) were less then positive. However, from check-in to check-out I cannot think of any negative esxperience at the New York Palace. The location was excellant. The restaurant(s) and room service was pricy but lots of great places to eat in the area. The room had a great view, was well maintained and quite roomy. There was a discrepency on my bill at check-out that was immeidately resolved. I was so I would definitely stay at the Palace again.

    Overall Rating

    4.0 out of value="5"
    • 4.0 Hotel Service
    • 4.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.27
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Oct 27, 2009

    This guest did not leave a comment.

    Overall Rating

    4.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 4.0 Room Comfort
    • 4.0 Room Cleanliness
    The New York Palace 2009.10.18
    Recommended Trip type: Romance "Outstanding Hotel"

    Reviewed by Linda of Auburn on Oct 18, 2009

    My birthday gift from my husband was a trip to New York City. I selected The New York Palace for our weekend getaway, and I am now spoiled - our room was beautiful, secure, and quiet. Can't wait to go back!

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.18
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Oct 18, 2009

    This guest did not leave a comment.

    Overall Rating

    4.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 4.0 Room Comfort
    • 4.0 Room Cleanliness
    The New York Palace 2009.10.14
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Oct 14, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.06
    Recommended Trip type: All Others "Comfort and Elegance"

    Reviewed by a Hotels.com guest on Oct 6, 2009

    All staff kind and informative. The room was elegant, comforting and peaceful. Great water pressure for the shower. Incredibly comfortable bed. Very clean. Room just the right size. Definitely going back. Fabulous price for this level hotel in midtown.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.04
    Recommended Trip type: Romance "Opulent"

    Reviewed by a Hotels.com guest on Oct 4, 2009

    Beautiful, comfortable, well situated.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 4.0 Room Cleanliness
    The New York Palace 2009.10.04
    Recommended Trip type: Family "Wonderful place to stay"

    Reviewed by a Hotels.com guest on Oct 4, 2009

    Great location....easy walk to 5th Avenue, Broadway plays, Central Park, etc....very friendly and courteous staff. Would like to have had coffee maker in the room, but everything else was exceptional.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.02
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Oct 2, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.10.01
    Not recommended Trip type: With Friends

    Reviewed by a Hotels.com guest on Oct 1, 2009

    This guest did not leave a comment.

    Overall Rating

    4.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 4.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.30
    Recommended Trip type: All Others "Amazing Customer Service"

    Reviewed by Jessica of West Springfield on Sep 30, 2009

    This was a very beautiful hotel and the customer service was amazing. It's a wonderful place to stay at. WoW :>)

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.30
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Sep 30, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.24
    Recommended Trip type: All Others "New York Palace - one of NYC's finest hotels"

    Reviewed by A of Cardiff, Wales. on Sep 24, 2009

    We have stayed in NYC many times - the Westin at Times Sq., the Millennium, QT, but the Palace has by far been the most luxurious. The attention to detail, service and standards is by far the highest we've experienced. The staff are engaging and obliging. The rooms are very comfortable, clean and maintained to a very high standard. This is a busy hotel - the whole of the U.N. was there this week plus a few Prime Ministers and Presidents - but the staff take the time to treat you as an individual, and that's what makes the difference. The Executive Lounge staff were amazing - always welcoming and sociable, making sure that everything you needed was provided. Following a request for some bubble bath, we were presented with a large bag of Molton Brown toiletries. This hotel isn't cheap - it's a treat, and if you're visiting NYC on your honeymoon or for a special occasion, i'd highly suggest that you stay at the New York Palace. It'll make your trip one you'll really remember.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.17
    Recommended Trip type: All Others "Excellent hotel - great location"

    Reviewed by Rita of Birmingham, MI on Sep 17, 2009

    I would highly recommend the New York Palace to anyone wanting to visit NY, staying central to shopping, dining and theater. The service and accomodations were excellent and the room spacious and lovely.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.17
    Recommended Trip type: Romance "One of the best"

    Reviewed by a Hotels.com guest on Sep 17, 2009

    Always a fun stay at the Palace. Best location in town. The bartenders at the tiny little bar are hilarious.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.16
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Sep 16, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.14
    Recommended Trip type: With Friends

    Reviewed by a Hotels.com guest on Sep 14, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.13
    Recommended Trip type: Family "The Royal Treatment"

    Reviewed by a Hotels.com guest on Sep 13, 2009

    My daughter and I loved the royal treatment you recieve. Everything was the finest quality and the rooms are beautifully appointed. We used the gym and spa everyday. The location is the best in town with easy access to the whole city. I hope to go back again.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.10
    Recommended Trip type: With Friends

    Reviewed by a Hotels.com guest on Sep 10, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.09
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Sep 9, 2009

    This guest did not leave a comment.

    Overall Rating

    4.0 out of value="5"
    • 4.0 Hotel Service
    • 4.0 Hotel Condition
    • 4.0 Room Comfort
    • 4.0 Room Cleanliness
    The New York Palace 2009.09.09
    Recommended Trip type: With Friends "Excellent Hotel"

    Reviewed by Mike of Greensboro on Sep 9, 2009

    Great location and the free bed turn-down service was a nice touch. The cash bar prices for items in the room could be more reasonable. All in all this was a great hotel and we will stay there again.

    Overall Rating

    5.0 out of value="5"
    • 4.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.09
    Recommended Trip type: All Others "a great hotel"

    Reviewed by l of ireland on Sep 9, 2009

    I have been to new york seven times but this was my first time staying in the new york palace and im very glad i pick it, the staff were very friendly and more than helpful with anything i needed. the rooms were big with plenty of room for all my shopping bags at the end of the day and with madsion av on one side and 5th av on the other it was the perfect loction. It gets 5 star all the way.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.08
    Recommended Trip type: Family

    Reviewed by a Hotels.com guest on Sep 8, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.03
    Recommended Trip type: Romance "New York Palace"

    Reviewed by a Hotels.com guest on Sep 3, 2009

    OUtstanding hotel, decided to pay $30/night extra to move to higher floor with a better view. Had a wonderful view looking down on St. Patrick's Cathedral. They had a lovely courtyard to enjoy an nice fitness/spa.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.02
    Recommended Trip type: Romance "I love this hotel"

    Reviewed by a Hotels.com guest on Sep 2, 2009

    The only thing that I had an issue with was seeing an middle eastern news show on tv in the exercize room. It bothered me that it wasnt dubbed.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.02
    Recommended Trip type: Romance "Great hotel and service"

    Reviewed by Bruno of Saugus on Sep 2, 2009

    Across from St.Patricks. Excellent Service!

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.01
    Recommended Trip type: Family "Never a bad experience here."

    Reviewed by Jon of Nassau on Sep 1, 2009

    The Palace is the best 4 start hotel in NY. The people are great, the rooms quite nice, and the lobby quintessential new york.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 4.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.09.01
    Recommended Trip type: Romance "Outstanding Hotel"

    Reviewed by a Hotels.com guest on Sep 1, 2009

    I wanted to treat my GF to a nice trip to New York and came across this hotel. I had never heard of it before but the details on this website and the proximity to the 5th Ave. shops were enough for me to book a room. The hotel staff was helpful and kind. We were blown away by the quality of the room we stayed in. King size bed with very comfortable pillows, a nice view of the city, a plasma TV, and a big bathroom. The room was bigger than I had imagined for a hotel in the city. The hotel is a block away from the 5th ave shops and it is only a 10-15 minute walk to times square. Please make sure to make good use of the concierge desk! They were very helpful and had quick answers to the questions I had. I considered the price of the hotel to be moderate, not at the top of my price range, but I was very happy I spent the extra money on this hotel. It was worth every cent! I highly recommend this hotel.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.31
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Aug 31, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.30
    Recommended Trip type: All Others

    Reviewed by a Hotels.com guest on Aug 30, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.27
    Recommended Trip type: All Others "Fantastic place to stay"

    Reviewed by S of London on Aug 27, 2009

    Stayed at the New York Palace for 6 nights - beautiful lobby and surroundings and fantastic location for shops and sightseeing. Had a standard room which was very large compared to other hotels in NYC - also amazing view over St Patricks Cathedral. Hotel staff were very polite and welcoming but in a subtle way which was really great. Didn't eat at the hotel - wanted to book Gilt but unfortunately it was full up. Did have some drinks in the lobby/bar area which were nice but very expensive - $36 for a glass of wine and a beer - but it was the NY Palace so understandable prices.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.18
    Not recommended Trip type: All Others "Good Hotel Poor service"

    Reviewed by a Hotels.com guest on Aug 18, 2009

    When we arrived with baggage there was no one to assist us with our baggage. However when we struggled our way into the lobby the doorman busy busy engaginging a very attractive young woman in a very short skirt in conversation. after checking in we decided to go out for dinner the doorman outside was too busy shooting the breeze with a truck drive and we had to get our own taxi. The next day we went out early and left the light on for the room to be made up and when we returned at about 2pm the room had still not been made up. we finally called and then had to again go out while they did this.

    Overall Rating

    5.0 out of value="5"
    • 1.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.15
    Recommended Trip type: Romance "All Lux!"

    Reviewed by Luis of Los Angeles on Aug 15, 2009

    This was a great hotel within walking distance of Times Square. Its right on Madison Ave were all the high end shops are and subway stations are just a block away. The walk to central park is not that bad either (15min max). My girlfriend and I stayed here for a couple of nights using our welcome rewards points so the stay was a bit sweeter. The staff was very accommodating and courteous. If you're going for a night out in the town, the staff will get a cab for you right outside the hotel. But if you can, try to walk instead of taking to many cabs, it can get expensive (although if your girl has on high heels, INVEST IN THE CAB!!!) Definetly would recommend this hotel to anybody.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 4.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.15
    Recommended Trip type: Romance "Great value, great location, great service, great hotel"

    Reviewed by a Hotels.com guest on Aug 15, 2009

    Stayed at the Trump Hotel a couple years ago and it was great but this hotel was less expensive and was equal in service, rooms and overall satisfaction. The location is perfect, heart of the midtown shopping, short walk to the theaters district, 42nd street and Central Park.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.14
    Recommended Trip type: All Others "home run"

    Reviewed by a Hotels.com guest on Aug 14, 2009

    all bases covered

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.13
    Recommended Trip type: Family "Loved the Palace"

    Reviewed by sarah of kennedy on Aug 13, 2009

    The Palace Hotel is first rate. Beautiful and comfortable room that was large by New York standards. Lovely outdoor courtyard garden that I wish I would have had more time to stay in.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.13
    Recommended Trip type: Romance "Great "Royal" place to stay"

    Reviewed by Morton of Aberdeen on Aug 13, 2009

    Great location. Mini bar too expensive-but WE ASKED and got a coffee pot and bags of coffee for our room. There is always someone to come and help.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.12
    Recommended Trip type: All Others "Very Friendly Staff!"

    Reviewed by a Hotels.com guest on Aug 12, 2009

    The hotel was beautiful and the staff was incredibly friendly. I called a day in advance to get an early check in and they informed me I must try on the day of check in. When I arrived it was no problem at all. They gave me a room with an incredible view. Bedding was very nice and cozy and probably one of the best bathrooms I have ever seen in a hotel. I would definitely stay there again and recommend it to my friends and family and anyone looking for a nice experience in NYC.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.11
    Recommended Trip type: Business

    Reviewed by a Hotels.com guest on Aug 11, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.11
    Recommended Trip type: All Others "An Excellent Hotel"

    Reviewed by P of Milton Keynes on Aug 11, 2009

    This hotel is truly excellent. It’s a beautiful haven in a bustling city. It’s well managed, service is very efficient and personal, and above all it’s very clean. Also the views are spectacular if you have a room overlooking St Particks Cathedral.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.10
    Recommended Trip type: All Others "The New York Palace Hotel"

    Reviewed by C of Perth on Aug 10, 2009

    The hotel was great. The location was good, the hotel itself is a gorgeous building and the place was always beautifully maintained. The staff were all friendly, helpful and extremely efficient. My wife and I stayed for a week and enjoyed it immensely, we didn't want to come away at the end of the week.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.08
    Recommended Trip type: All Others "Perfect for my New York shopping trip"

    Reviewed by S of Dublin, Ireland on Aug 8, 2009

    Right in the middle of Midtown. Can walk easily to every main attraction in NY. Tower room was fantastic and standard was met and surpassed. Loads of room in rooms too. Nice bar and restaurant in hotel and room service was great too. Hotel staff were very helpful. Highly recommended

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.07
    Recommended Trip type: Romance

    Reviewed by a Hotels.com guest on Aug 7, 2009

    This guest did not leave a comment.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.07
    Recommended Trip type: All Others "Fantastic Hotel"

    Reviewed by F of Larkhall on Aug 7, 2009

    Awesome hotel, excellent location - near the green line, great service from all staff. Only negative point is the over inflated prices of any food you wish to purchase in the hotel. e.g. room service, if you want of bowl cereal for breakfast, you'll be paying around $25. Also the business centre charges $1 a minute for internet access.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.02
    Recommended Trip type: All Others "very accomodating; excellent hotel"

    Reviewed by Naomi of San Diego on Aug 2, 2009

    hotel is high class and extremely accomodating to guests. Location is central to all activities. Looking forward to my next stay there.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.08.01
    Recommended Trip type: Business "Very comfortable"

    Reviewed by a Hotels.com guest on Aug 1, 2009

    I loved the hotel. Comfortable, quiet and spacious rooms. Beautiful lobby. Helpful staff at the door and the desk. My only complaint is that I needed to call room service for ice to be delivered, and once had to wait half an hour just for that. I found room service to be slow -- 45 to 50 minutes once -- considering the hotel is known for its service. And room service carts were not immediately removed from the hallway. Still, considering everything else the hotel offered, these are minor gripes.

    Overall Rating

    5.0 out of value="5"
    • 4.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.07.29
    Recommended Trip type: Romance "Visit the Gilt Bar"

    Reviewed by JoAnne of Montvale on Jul 29, 2009

    We thoroughly enjoyed our stay at the Palace. The hotel is beautiful and reminiscent of the old time mansions of the city. Part of it was a mansion, the Gilt Bar. Absolutely magnificent with golden walls & ceilings. Worth the cost of a drink. The staff was very friendly and helpful. The rooms are comfortable, as well as the bed and I"m very particular about beds. The location in mid-town couldn't be better. In the middle of everything but still quiet.

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.07.29
    Recommended Trip type: All Others "Outstanding Landmark Hotel"

    Reviewed by Brian of Leesburg on Jul 29, 2009

    The Palace is a classic NY hotel. The staff is incredibly attentive, the rooms were immaculate, and the overall experience excellent. We visit NY 2-3x per year and are always looking for a new "favorite" hotel. We have found ti at the Palace!

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.07.29
    Recommended Trip type: All Others "Real New Yorker Welcome"

    Reviewed by k of irelan on Jul 29, 2009

    Location great along with the welcome. Can't wait to return to the courtyard especially in this hotel.

    Overall Rating

    4.0 out of value="5"
    • 5.0 Hotel Service
    • 4.0 Hotel Condition
    • 4.0 Room Comfort
    • 5.0 Room Cleanliness
    The New York Palace 2009.07.26
    Recommended Trip type: All Others "great service"

    Reviewed by a Hotels.com guest on Jul 26, 2009

    I arrived very late at night and I felt the noise of the large office building airconditioners might keep me awake, the light sleeper that I am. and I went to the desk after giving it a try and a 1:00 am they moved me to a upgraded room which was not even necessary.. I was most appreciative for the easy move. thank you

    Overall Rating

    5.0 out of value="5"
    • 5.0 Hotel Service
    • 5.0 Hotel Condition
    • 5.0 Room Comfort
    • 5.0 Room Cleanliness

    Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews

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