Not terribly impressive. The staff was aloof, arrogant and clueless. The room was reasonably clean, but a few items were inoperative (phone) and broken (lampshades, light buttens). One would expect a lot more from the New York Palace. The value is definitely not there for the money. Too expensive. Leona must be turning in her grave. The staff ridiculed […] her and there's even a bar called "Troubles Trust," which refers to the trust fund she left for her dog. A little absurd for a place called the "Palace." Would not stay there again. Read moreGenuine Hotels.com guest review
Room was very good size and beds very cozy.Genuine Hotels.com guest review
"Great NY weekend getaway spot"
Easy check in and check out. Clean comfortable deluxe room, and friendly efficient service. V. goodGenuine Hotels.com guest review
Everything I expected. In the heart of the city, within walking distance to everything I wanted to see and do. Absolutely perfect in every category.Genuine Hotels.com guest review
"A royal stay at The Palace Hotel"
Our room at the Palace lived up to the name. It was an oversized room with a spectacular view looking down on St Patrick's Cathedral, Rockefeller Center and the NBC building beyond. A really expansive, open, stunning view. The room was immaculate and furnished with exquisite taste. The hotel room seemed to have the latest in electronic hotel innovations. […] The bed was very comfortable and the hotel commands a striking presence on Madison Avenue. The Villard houses, formerly owned by St Patrick's and now an intrecal part of the life of the hotel give a royal feel to The Palace. Read moreGenuine Hotels.com guest review
"Nice Hotel but housekeeping needs work"
Everything was great until I found a bloody kleenex under the bed!Genuine Hotels.com guest review
AmazingGenuine Hotels.com guest review
"Should be better"
Do not like the internet charges! Or the fact that there is no longer a restaurant within the hotel! This is no longer a 5 star hotel I think.Genuine Hotels.com guest review
"this is a SERIOUSLY wonderful hotel experience"
it was fabulous, great views.Genuine Hotels.com guest review
"Overpriced but if youre into that sort of thing..."
I felt even with the discounted price we overpaid. It is a gorgeous old NYC hotel with beautiful amenities. But we didnt feel like we were extra special staying there. We were definitley appalled that they did not take care of parking or that there was no notification by the front desk that we would be charged $110 to stay fo twenty four hours. Had […] we known that, we would have made Lternate transportation plans since we didnt need our car with us anyway. That was a very bad way of ending our stay. The lounge was really great to have a drink. Read moreGenuine Hotels.com guest review
The room was nice, bed comfortable, bathroom clean, however we got our "superior" room next to the elevator and on the 9th floor, right outside our windows were I suppose the air-conditioning equipments making so much noise, we could hear it in the room. And they could not give us another room. Terrible, we won't' stay there again.Genuine Hotels.com guest review
"Great place to stay"
Wonderful hotel. Large rooms. Staff was extremely helpful and friendly. Restaurant/bar prohibitively expensive. Walking distance to Grand Central Station, MOMA, Rockefeller Ctr., etc. etc.Genuine Hotels.com guest review
"Not what you expect from a five-star hotel"
Great location but terrible service! Not what you expect from a top-rated hotelGenuine Hotels.com guest review
Great experience , great staffGenuine Hotels.com guest review
"One of the best Hotel in Manhattan A +"
WonderfulGenuine Hotels.com guest review
"Always a First Class experience"
Always a superb experience. Friendly, efficient staff. Handsome decor. Love the Molton Brown amenities. Room service meal was outstanding. Client breakfast at Villard was perfection. Only ding was the chair in the room was too low for the desk. LOVE the NY Palace!Genuine Hotels.com guest review
Beautiful rooms, great service, very clean and lovely.Genuine Hotels.com guest review
Great location Staff friendly , helpfull Beatiful hotelGenuine Hotels.com guest review
We stayed at the New York Palace last weekend and our stay couldn't have been better! Great hotel, convenient location, friendly staff, wonderful accomodations!Genuine Hotels.com guest review
"Made to feel at home!"
See abovGenuine Hotels.com guest review
"Perfect for business or leisure"
I live in NYC and sometimes I like to stay in some hotels for the weekend. That being said please expect a review targeting location, neighborhood and price: overall the hotel is amazing, the deco looks European and full of luxury (of course, you are in a Palace). Location is convenient, close to central park and uptown (north of Manhattan if you are […] not local); neighborhood is safe and also convenient. In my personal opinion: the price it's OK and totally worth it. Cleanliness and amenities are superb Read moreGenuine Hotels.com guest review
The location was great and service was good. The only thing was we had to call four times for an extra pillow! Other than that it was a fun trip and great hotel.Genuine Hotels.com guest review
"definitely come back"
absolutely luxury and huge room in downtown NY. 200% satisfied!Genuine Hotels.com guest review
Our stay at The New York Place was great. Hotel was beautiful.Very good location.Very spacious room. The doormen were always very friendly and welcoming. Pomme Palais had good coffee,nice croissant,delicious pastries and wraps.The only issue we had was the qualtity of the internet.We would not hesitate to stay here again.Genuine Hotels.com guest review
Love the renovations... The cafe is a nice addition! Great central location and the staff were pleasant and helpful. Will be back...Genuine Hotels.com guest review
Great upscale hotel ,Genuine Hotels.com guest review
Loved it,would go back againGenuine Hotels.com guest review
"Very nice digs! But not the nicest bathroom."
Never really heard of New York Palace before but it came up as a great option for "romantic" and "luxury" hotels that were great choices for a staycation. My husband and I came here for a quick getaway from our kids. It was very nice room - really exceptional view, courteous staff. My only disappointment was with the bathroom. I believe the listing […] said it had a soaking tub, but we just had a regular tub. Boo. Read moreGenuine Hotels.com guest review
"india PM stayed here."
We stayed in this hotel with friends because our India PM was staying there.we enjoyed.Genuine Hotels.com guest review
"Still as beautiful as ever..."
My ONLY complaint is that almost every single amenity meant an additional fee. Even morning coffee and ice. I would much prefer a little higher room fee and feel like we were truly welcomed with a few of the "niceties" that come to be expected at an expensive hotel. A bottle of water should be in each room! And not for ten times what it costs. You get […] my point.... Read moreGenuine Hotels.com guest review
"Luxury Meets Comfort"
We LOVED our stay here. The bed was very comfortable, the staff was extremely helpful and the location is perfect.Genuine Hotels.com guest review
The room was never cleaned. We were forced to move to another room. We were expecting turn down service and the new management did away with this service. Their decision is inconsistent with all the other luxury hotels throughout the world.Genuine Hotels.com guest review
Check in was a little hectic.The pillow was strangely not that comfortableGenuine Hotels.com guest review
Excellent serviceGenuine Hotels.com guest review
"The New York Palace"
Here it is in a nutshell, with out a doubt one of the if not the best hotel in NYC. Staff is always friendly and accommodating, rooms are all beautiful and the overall vibe in the hotel is fantastic, while at times the prices can be high, I can guarantee you that it'll be money well spent. Love this hotelGenuine Hotels.com guest review
Great hotel all around. Wonderful location.Genuine Hotels.com guest review
"Great location for a quick overnight"
The hotel was a half block to 5 th. Avenue and Rockafeller Plaza and St. Patricks Cathedral ! Rooms were nice size and comfy and clean. No restuarant on premise but a little bistro in lobby area, which needs more seats. But, restuarant next door is very good and you can charge your bill to your hotel room. Overall a very nice stay and beautiful outside […] seating garden! Read moreGenuine Hotels.com guest review
"Best night's sleep in NYC"
The Palace Hotel is top notch, and value for money. That much was expected. What surprised me was the complete lack of noise during the night (and during the day, for that matter). The courtyard is an extra bonus in fine weather. Be sure to enjoy a fabulous breakfast in Villard's.Genuine Hotels.com guest review
Perfect!Genuine Hotels.com guest review
"Wonderful NYC hotel"
Absolutely excellent hotel and a wonderful stay. We were on the 34th floor with a lovely view. The rooms were very large for NYC hotels and the bathroom was an average sized NYC hotel. The espresso was expensive in the breakfast place, but no different then any fancy hotel in NYC. Staff was very pleasant, fitness center and spa beautiful as well. The […] location was also perfect. Would definitely stay here again. Beautiful hotel. Read moreGenuine Hotels.com guest review
The renovation is beautiful - the lobby glistens, the rooms smell fresh, service was prompt. The bed linens were nice, but the mattress was just too hard and uncomfortable for me. The room size was quite good for NY standards. We didn't pay the upgrade to stay in the Towers, but we still got a room on the 20th floor of the main hotel with a nice view […] of the cathedral. Maybe they have better mattresses in the Towers (?) Read moreGenuine Hotels.com guest review
Workers are friendly and helpful. They never say no, thanks Jorge!Genuine Hotels.com guest review
Awesome. Great serviceGenuine Hotels.com guest review
"The hotel is near everything"
Fantastic. They have a very good answer for all your questions.Genuine Expedia guest review
"Rude staff, clean place, nice location"
A bit overrated and stuck up. The hotel was clean and the location was prime, but expected more..Genuine Expedia guest review
The room was actually spacious for NYC. Parking was ridiculous, but that's my fault for driving a car into NYC. Hotel staff was excellent. I would and will stay there again, as the hotel is in a perfect spot!Genuine Expedia guest review
stay was too short. The experience was relaxing and comfortable.Genuine Hotels.com guest review
"great place if you get a bargain"
we had a nice stay. staff was pleasant and helpful, rooms spotless, hotel convenient location. exciting view from our room. door man super friendly. told us about the big names that have stayed at the hotel over the years. thrills for me and for my boys.Genuine Hotels.com guest review
Nice place. Although we were disappointed that coffee was not offered in the room! Otherwise, lovely and clean, & nice location.Genuine Hotels.com guest review
"Beautiful hotel! Close to many must see locations!"
We were in town for our 10 year wedding anniversary. This was our first visit ever to NYC. The New York Palace experience just added to the wonderful time we had during our stay. The beauty of the hotel will forever be a conversation in our lifetime.Genuine Expedia guest review
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