Perfect!Genuine Hotels.com guest review
"Wonderful NYC hotel"
Absolutely excellent hotel and a wonderful stay. We were on the 34th floor with a lovely view. The rooms were very large for NYC hotels and the bathroom was an average sized NYC hotel. The espresso was expensive in the breakfast place, but no different then any fancy hotel in NYC. Staff was very pleasant, fitness center and spa beautiful as well. The […] location was also perfect. Would definitely stay here again. Beautiful hotel. Read moreGenuine Hotels.com guest review
The renovation is beautiful - the lobby glistens, the rooms smell fresh, service was prompt. The bed linens were nice, but the mattress was just too hard and uncomfortable for me. The room size was quite good for NY standards. We didn't pay the upgrade to stay in the Towers, but we still got a room on the 20th floor of the main hotel with a nice view […] of the cathedral. Maybe they have better mattresses in the Towers (?) Read moreGenuine Hotels.com guest review
Workers are friendly and helpful. They never say no, thanks Jorge!Genuine Hotels.com guest review
Awesome. Great serviceGenuine Hotels.com guest review
stay was too short. The experience was relaxing and comfortable.Genuine Hotels.com guest review
"great place if you get a bargain"
we had a nice stay. staff was pleasant and helpful, rooms spotless, hotel convenient location. exciting view from our room. door man super friendly. told us about the big names that have stayed at the hotel over the years. thrills for me and for my boys.Genuine Hotels.com guest review
Nice place. Although we were disappointed that coffee was not offered in the room! Otherwise, lovely and clean, & nice location.Genuine Hotels.com guest review
Location superb...close to subways - but walking a pleasure.Genuine Hotels.com guest review
It was fabulous. The staff was great. I would go back for sure!!Genuine Hotels.com guest review
Service was excelllent and hotel clean but a bit pricey. We knew that going in but still feel it was over priced.Genuine Hotels.com guest review
Lovely hotel. Very nice size room, especially for N.Y. Very clean. Very walkable location to theater, shopping and restaurants. The pastry shop in the bottom of the hotel was verrrry yummy. We would definitely stay there again.Genuine Hotels.com guest review
"1st time visit to hotel"
Overall the stay was great and accommodating. I will consider staying here again based on location, convenience, and qualityGenuine Hotels.com guest review
Awesome hotel!!! All staff made us feel like the most important person in the world!!! Highly recommend for service, ambience and locationGenuine Hotels.com guest review
"good, butnot five star!"
This is no longer a five star hotel, unfortunately. There is no more "turn down" service, there are no movie channels on the tv, there are an abundance of Arab television stations obviously catering to an Arab clientele, late at nite when I needed service from the front desk nobody picked up four times, they no longer place chocolates on your bed at […] night as a service of the hotel, as all five star hotels do, they did nothing special for my spouse's birthday (flowers, chocolates, etc) even though I told them in advance it was her birthday, overall service was not up to the previous service of either The Helmsely Palace or the previous owners of The New York Palace. If you're looking for a five star hotel this is not the place to go. Even the bathroom, which was nice, is not up to par of other five star hotel bathrooms...too small, not enough amenities, nothing special unfortunately...okay..but ,again, not five star! Read moreGenuine Hotels.com guest review
Excellent stay only had 1 front desk clerk who was unfriendly. View would have been better without construction on the church. But excellent location and mostly wonderful staff.Genuine Hotels.com guest review
"Disappointing lack of follow-up"
Unfortunately, I left my sunglasses at the hotel when I checked out. They were promptly located and were to be mailed to my home. When it was time to mail them home, they were broken. I filled out the required report, but i have not heard a single word in four weeks. So disappointing!Genuine Hotels.com guest review
"Best hotel ever!"
Would go back in a heartbeat!Genuine Hotels.com guest review
"Still a wonderful spot in Midtown"
We used to stay at the palace 10-20 years ago and remembered it as a glamorous, bustling place. Although it has aged a bit and the reception is a bit of a letdown, overall it did not disappoint. Our room had a fabulous view of the cathedral and the furnishings and finishes had been updated and felt fresh and very tasteful. The old bathtub with shower […] curtain is outdated. And I really disliked the smell of the bath amenities. So, not perfect, but just right for the price. We paid 350/night which seems quite reasonable to me. Read moreGenuine Hotels.com guest review
"Beautiful and accomodating"
My husband and I had a romantic getaway. It was lovely the staff could not have been nicer.Genuine Hotels.com guest review
"NY Palace ... a PALACE!"
Loved the New York Palace, and the Staff. Very friendly and I thoroughly enjoyed my stay. St. Patrick's Cathedral was under construction, but I can imagine the view would be breathtaking from my room if that weren't the case. I will find out during my next stay!!!Genuine Hotels.com guest review
Great trip to NY..the hotel was the perfect starting point for any daily excursion.Genuine Hotels.com guest review
Only negative part of the stay was the fact that we had been told slippers and bathrobes where part of our package. When we arrived only one of the rooms had them. We had to request our seconds room be stocked. Also I had been told via the website that a roll away bed was available. Only I found out I at the desk that roll away beds are illegal in […] NY. Read moreGenuine Hotels.com guest review
Always a great hotel in a great neighborhoodGenuine Hotels.com guest review
Lovely hotel. The most comfortable bed! Great location (Starbucks across the street). I splurged and booked this hotel for our short family vacation in NY. It was worth it. We drove up to NY and it was so easy to pull the car into the garage attached to the hotel. We only had to carry our bags about 50 ft to the hotel entrance. Since we arrived in the […] morning, the bell hop stored our luggage until check-in. The hotel has a beautiful lobby and a spacious outdoor patio (St. Patrick's Cathedral is across the street). We enjoyed sitting outside one night. I would highly recommend this hotel. However, if you want a view, make sure your room has one. We lucked out, it wasn't guaranteed, but we had a great view overlooking St. Patrick. Read moreGenuine Hotels.com guest review
"Great Stay in a Great Hotel"
The Palace is a great hotel in a fantastic location. The rooms are comfortable and spacious (and ours had a good view). My only criticism is a relatively expensive wifi charge that seems out of place for grand hotel like the Palace.Genuine Hotels.com guest review
It was great. The location of the hotel was great and the hotel itself is beautiful. We asked if a room upgrade was available and at first they said it was not, but ended up being able to upgrade us which was very nice. The staff were very friendly and helpful.Genuine Hotels.com guest review
Heart of everything! Caught Sunday mass, then shopping on 5th. What else can one ask?Genuine Hotels.com guest review
best locationGenuine Hotels.com guest review
Great service, clean room/hotel, location was great (close walk to many attractions), would definitely stay there again. Highly recommend.Genuine Hotels.com guest review
Fantastic view of the City from the 26th floor.Genuine Hotels.com guest review
From the moment my daughter and I walked into the New York Palace out experience was outstanding! The staff was exceptionally friendly and accommodating. I've stayed in many 5 star hotels throughout the world...it's been a long time since I have been so impressed with the staff first and foremost, the cleanliness of the rooms as well as the beautiful […] surroundings from the lobby, resturants right on up! Read moreGenuine Hotels.com guest review
"Outstanding Hotel In Everyway!"
What a wonderful way to celebrate my husband's 65 birthday. We had a lovely room overlooking St. Paricks Cathedral. The Palace is close to Times Square and Rock Center! Our room was huge and spotless...the bed was very comfortable also. Highly recommend this great Midtown hotel!Genuine Hotels.com guest review
"A special destination"
Our annual trip into NYC during the holiday season always includes a stop at The Palace because of the beauty of its décor, inside and out. My daughters are always enthralled and we promise them each year, "we'll stay there one day". July 4th weekend was "the day". Although the twinkly lights were absent replaced by beautiful butterfly artwork, the […] ambiance was unmatched. The service was 1st rate and the room nicely appointed and super comfortable. Although St. Pats is covered in scaffolding, the view could not be beat. We loved our brief 2 night stay and will continue to visit every season we can. Read moreGenuine Hotels.com guest review
Excellent. Beautiful large room; great location and employees accommodated my request for a different room with a better view.Genuine Hotels.com guest review
The size of the room amazed me since it was NYC - the room was BEAUTIFUL with a lovely view of St. Patrick's. Location was terrific - so much close by. Will definitely be back!Genuine Hotels.com guest review
Fabulous Hotel!! Very spacious rooms and very cleanGenuine Hotels.com guest review
Elegant atmosphere, spotlessly clean, excellent service. Avoid the lounges like the plague. 3 drinks set us back $60. Ridiculous.Genuine Hotels.com guest review
This is my favorite hotel in NY. I stay once a week and the staff is the friendliest, sweetest, most helpful (especially Daniel at the front desk!). Plus, the beds are to die for!Genuine Hotels.com guest review
"Beware of construction"
Do not stay in anything but cathedral view. Even that church is under construction too biput at least u can see the city. W had a construct upon building within feet of our room and hammering at 7am even on Sunday morn. Where was Captain obvious? Why did Hotels .com let this happen? Finally after we complained the the hotel took care of us on the second […] night. Do not think this hotel is worth.the money they charge. Read moreGenuine Hotels.com guest review
"Traveling with small children"
I was so happy with my stay. I was traveling with my young daughter and they couldn't have been more accommodating and nice. The staff was so friendly and helpful and the hotel is conveniently located to subways and attractions.Genuine Hotels.com guest review
The experience was terrible when we stayed there. There was a high level diplomat staying at the hotel that weekend but we were not informed of this when we made out reservation. We couldn't check in without a major hassle. Our car had to be swept by security in a completely inconvenient way after they had us circle the block twice in terrible traffic. […] Then we had to go through security checks with our luggage and body scans and sweeps every time we entered the hotel. Our original room was supposed to be a double but they gave us a king bed and told us they would give us a rollaway for an additional $50 per night. We were able to get a different room after complaining to the manager. I definitely won't stay there again for those prices and expensive parking rates. Read moreGenuine Hotels.com guest review
"Loved the hotel, hated the reception staff"
I booked this hotel in my Husbands name. Because my H got tied up I went to check in. The staff said that I could not check in because the reserv was not in my name even though we share the same last name and I had the confirmation number that was sent to my e-mail. I asked what could be done. They said to change the reserv with Hotels.com. I called […] H.com whose helpful representative changed the reserv to incl my name. I again tried to check in but was told that they could not check me in unless they received a phone call from H.com. At this point I decided to leave. I was checking my bag with the bell staff when I got an e-mail from H.com with the reserv in my name. I decided to try one last time. As the first receptionist was busy I approached his colleague with my reservation. She said that she could check me in. I commented to her that I was thankful, because her col. had refused to check me in w/o a phone call from H.com. She immediately got argumentative and decided that I was taking my frustration out on her. She refused to check me in because I was rude! I got my room key from a third person who said that his fellow receptionists were just trying to do their job. I beg to differ! This was the most rude and unhelpful reception I have ever gotten at a hotel! I travel frequently all over the world and I was amazed by the lack of professionalism! I should have taken time to talk to the manager, but my time in NYC was too precious to spend on this disastrous hotel staff! Read moreGenuine Hotels.com guest review
"close to everything"
I loved the hotel but wish I was informed about the security that they were having so I could have prepared my familyGenuine Hotels.com guest review
"Best Hotel I've ever stayed in"
I loved the hotel itself - it is just amazing. Our room was like brand new with gorgeous white furniture and marble and extremely spacious for a New York Hotel. The staff was friendly and gave us such VIP service. The view was magnificant - I can't say enough about this hotel. I will definitely be back.Genuine Hotels.com guest review
Loved my stay at this hotel. From check-in to check-out flawless. Black out curtains provide a dark (and quiet) environment for sleep. Amazing AC - - I like to sleep cold. Surreal comfortable bed. Can not wait to return!!Genuine Hotels.com guest review
The hotel was very nice. Although it is a far walk from the west side theatres. I don't know if booking through Hotels.com resulted in such a poor view from the room assigned, but the room faced a brick wall and hotel's main air-conditioning unit. We weren't in the room much, but it would have been nice to see something other than a brick wall when […] there. Read moreGenuine Hotels.com guest review
Beautiful hotel and spacious rooms. Great location, close to a lot of main attractions.Genuine Hotels.com guest review
Just an all around great stay with everything we did related to the NYC Palace.Genuine Hotels.com guest review
The rooms are very large and pretty. The lobby really does have a bit of a 'palace fee.' Best of all is the staff. They can't do enough for you. It was pouring rain, so of course they lent us an umbrella. It was still pouring when we checked out. They told us to keep the umbrella!Genuine Hotels.com guest review
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