From the moment my daughter and I walked into the New York Palace out experience was outstanding! The staff was exceptionally friendly and accommodating. I've stayed in many 5 star hotels throughout the world...it's been a long time since I have been so impressed with the staff first and foremost, the cleanliness of the rooms as well as the beautiful […] surroundings from the lobby, resturants right on up! Read moreGenuine Hotels.com guest review
"Outstanding Hotel In Everyway!"
What a wonderful way to celebrate my husband's 65 birthday. We had a lovely room overlooking St. Paricks Cathedral. The Palace is close to Times Square and Rock Center! Our room was huge and spotless...the bed was very comfortable also. Highly recommend this great Midtown hotel!Genuine Hotels.com guest review
"A special destination"
Our annual trip into NYC during the holiday season always includes a stop at The Palace because of the beauty of its décor, inside and out. My daughters are always enthralled and we promise them each year, "we'll stay there one day". July 4th weekend was "the day". Although the twinkly lights were absent replaced by beautiful butterfly artwork, the […] ambiance was unmatched. The service was 1st rate and the room nicely appointed and super comfortable. Although St. Pats is covered in scaffolding, the view could not be beat. We loved our brief 2 night stay and will continue to visit every season we can. Read moreGenuine Hotels.com guest review
Excellent. Beautiful large room; great location and employees accommodated my request for a different room with a better view.Genuine Hotels.com guest review
The size of the room amazed me since it was NYC - the room was BEAUTIFUL with a lovely view of St. Patrick's. Location was terrific - so much close by. Will definitely be back!Genuine Hotels.com guest review
Fabulous Hotel!! Very spacious rooms and very cleanGenuine Hotels.com guest review
Elegant atmosphere, spotlessly clean, excellent service. Avoid the lounges like the plague. 3 drinks set us back $60. Ridiculous.Genuine Hotels.com guest review
This is my favorite hotel in NY. I stay once a week and the staff is the friendliest, sweetest, most helpful (especially Daniel at the front desk!). Plus, the beds are to die for!Genuine Hotels.com guest review
"Beware of construction"
Do not stay in anything but cathedral view. Even that church is under construction too biput at least u can see the city. W had a construct upon building within feet of our room and hammering at 7am even on Sunday morn. Where was Captain obvious? Why did Hotels .com let this happen? Finally after we complained the the hotel took care of us on the second […] night. Do not think this hotel is worth.the money they charge. Read moreGenuine Hotels.com guest review
"Traveling with small children"
I was so happy with my stay. I was traveling with my young daughter and they couldn't have been more accommodating and nice. The staff was so friendly and helpful and the hotel is conveniently located to subways and attractions.Genuine Hotels.com guest review
The experience was terrible when we stayed there. There was a high level diplomat staying at the hotel that weekend but we were not informed of this when we made out reservation. We couldn't check in without a major hassle. Our car had to be swept by security in a completely inconvenient way after they had us circle the block twice in terrible traffic. […] Then we had to go through security checks with our luggage and body scans and sweeps every time we entered the hotel. Our original room was supposed to be a double but they gave us a king bed and told us they would give us a rollaway for an additional $50 per night. We were able to get a different room after complaining to the manager. I definitely won't stay there again for those prices and expensive parking rates. Read moreGenuine Hotels.com guest review
"Loved the hotel, hated the reception staff"
I booked this hotel in my Husbands name. Because my H got tied up I went to check in. The staff said that I could not check in because the reserv was not in my name even though we share the same last name and I had the confirmation number that was sent to my e-mail. I asked what could be done. They said to change the reserv with Hotels.com. I called […] H.com whose helpful representative changed the reserv to incl my name. I again tried to check in but was told that they could not check me in unless they received a phone call from H.com. At this point I decided to leave. I was checking my bag with the bell staff when I got an e-mail from H.com with the reserv in my name. I decided to try one last time. As the first receptionist was busy I approached his colleague with my reservation. She said that she could check me in. I commented to her that I was thankful, because her col. had refused to check me in w/o a phone call from H.com. She immediately got argumentative and decided that I was taking my frustration out on her. She refused to check me in because I was rude! I got my room key from a third person who said that his fellow receptionists were just trying to do their job. I beg to differ! This was the most rude and unhelpful reception I have ever gotten at a hotel! I travel frequently all over the world and I was amazed by the lack of professionalism! I should have taken time to talk to the manager, but my time in NYC was too precious to spend on this disastrous hotel staff! Read moreGenuine Hotels.com guest review
"close to everything"
I loved the hotel but wish I was informed about the security that they were having so I could have prepared my familyGenuine Hotels.com guest review
"Best Hotel I've ever stayed in"
I loved the hotel itself - it is just amazing. Our room was like brand new with gorgeous white furniture and marble and extremely spacious for a New York Hotel. The staff was friendly and gave us such VIP service. The view was magnificant - I can't say enough about this hotel. I will definitely be back.Genuine Hotels.com guest review
Loved my stay at this hotel. From check-in to check-out flawless. Black out curtains provide a dark (and quiet) environment for sleep. Amazing AC - - I like to sleep cold. Surreal comfortable bed. Can not wait to return!!Genuine Hotels.com guest review
The hotel was very nice. Although it is a far walk from the west side theatres. I don't know if booking through Hotels.com resulted in such a poor view from the room assigned, but the room faced a brick wall and hotel's main air-conditioning unit. We weren't in the room much, but it would have been nice to see something other than a brick wall when […] there. Read moreGenuine Hotels.com guest review
Beautiful hotel and spacious rooms. Great location, close to a lot of main attractions.Genuine Hotels.com guest review
Just an all around great stay with everything we did related to the NYC Palace.Genuine Hotels.com guest review
The rooms are very large and pretty. The lobby really does have a bit of a 'palace fee.' Best of all is the staff. They can't do enough for you. It was pouring rain, so of course they lent us an umbrella. It was still pouring when we checked out. They told us to keep the umbrella!Genuine Hotels.com guest review
disappointed. was looking to see renovated rooms but found medium-low quality of decor and desgin. Price/Value is not good.Genuine Hotels.com guest review
Beautiful hotel, spacious rooms,great location, Very helpful and courteous staff . The concierge was able to get Ranger playoff tickets for us . We had dinner at Michelin rated chef Michel Richard's The Vallard Bistro in the hotel. It was one of the best meals we've ever had.The ambiance of the restaurant is old world elegance.Genuine Hotels.com guest review
"City weekend at The Palace"
Beautiful hotel with absolutely amazing service and hospitality. My wife and I will definitely be staying at the Palace in the future.Genuine Hotels.com guest review
We loved it.Genuine Hotels.com guest review
I had an exceptional stay at The Palace. Unfortunately, I was under the weather while visiting. My Housekeeper ordered me a complimentary fruit plate (which was gorgeous and delicious) and came to my room to make sure it had been delivered. All of the staff was wonderful. The location is perfect and the hotel is absolutely beautiful. I will surely […] stay there again when I go back this Fall. Read moreGenuine Hotels.com guest review
"Short and sweet"
Excellent...any future trips to NYC will include the Palace.Genuine Hotels.com guest review
"Great location for price"
They've done a big renovation and the place looks nice and sparkly. Parking was a pain and what they charge a huge amount for the privilege. More than anywhere else I know in NYC. The room was nice, great view of St. Patrick's and the GE Building. The bathroom was fine. Breakfast was disappointing. Expensive, not particularly friendly or attentive. […] Can't beat the location if you want to be in mid-town. Read moreGenuine Hotels.com guest review
"Very Good Place to stay in NYC"
Overall, it is very nice.Genuine Hotels.com guest review
"5 start facade with 3 star service"
This hotel has all the exterior and pretention of an excellent experience except that beauty is only skin deep. Maid service never cleaned my room the two nights I stayed even after a personal tip was given to the well dressed housekeeping staff to the woman outside my door. In the middle of the night our room lights began flashing for no reason .Absolutely […] bizarre and we hade to unplug the lamp to make it stop. Lights and air conditioner are very confusing and hard to manage It took two days to find the thermostat. The water pressure in the room was low for a shower, but that happens in NYC. when I spoke to the very new manager of a very inexperienced staff what I got was I am so sorry thanks for letting me know.. So for my 5 star dollars, per night, stay with the tried and true old school of elegance that is abundant in NYC. Read moreGenuine Hotels.com guest review
"A True Manhattan Treasure"
This hotel is second to none when it comes to a slew of overpriced hotels in the area. The rooms are spacious, modern and above all CLEAN! It's location is within easy walking distance or a short subway ride from anything you would want to visit in the city. I highly recommend the experience.Genuine Hotels.com guest review
Beautiful hotel! Just wish they had a hot tub or somethingGenuine Hotels.com guest review
Overall I enjoyed my stay at the Palace NY. Their customer service was ok.Genuine Hotels.com guest review
Can't say enough good things about this hotel. My only regret is I couldn't spend more time in my room. It was bigger than my son's first New York apartment with a huge picture window and a marble bathroom. Despite the fact that a new building was being being constructed next door, the room was absolutely quiet. I treated myself to an order from room […] service. It was fairly expensive (though not much more so than at other hotels I've stayed at) but the portion was so large and the quality so good it was worth it. The staff is lovely and knowledgable. Although the atmosphere is elegant, I never felt out of place in my beat up old jeans. The coffee/pastry shop of the lobby is charming and no more expensive than Starbucks. Quality is much better, too. Read moreGenuine Hotels.com guest review
"Neighborhood in transition"
This is in a central location but it's also in the middle of a conctuction site The rooms on the East side of the hotel are uninhabitable if you like to sleep beyond 7:00 in the morning when the steel work begins just below your room on the 47 fl. Worst part is the staff in the "Tower"section will tell you why it's not bad and waste 1/2 a day relocating […] you to room on the west side which is much better The staff settles all issues with a aire of superiority and attitude ( "Terrible) Read moreGenuine Hotels.com guest review
"Beautiful hotel but disappointed in some areas of"
This was our 2nd stay. The 1st was so memorable that we decided to come back. The hotel is beautiful and a perfect location. However upon arrival we had to wait quite awhile to check in,,only 2 employees that did not look happy to be there. We enjoy having drinks in the bar after being out all day,,and also before dinner reservations. Not this time, […] We found the bartender at "Troubles Trust" to be rude and unhelpfull. Atfer the third try one of the people in our group talked to an on duty manager. He was very apologetic,,however that was our last drink in this bar. To make the situation worse we decided to use the lobby restrooms before leaving for dinner. These were blocked off for a wedding and we were told to use the restrooms on the 5th floor. Really?? The last night we chose another upscale hotel bar and the service was excellent. The verdict is out,,,not sure we will stay here agin. Read moreGenuine Hotels.com guest review
"Best first trip to New York!!"
Our first trip to New York with friends after kids sailed in a regatta. Had less than 24 hours so wanted to maximize our experience. The hotel's location was fantastic. Doormen were so friendly - kids loved them! They loved the bakery and went to them several times to ask about how to get to places, etc. and they were always great to them. Room service […] was unbelievably fast for breakfast. It was served beautifully and elegantly and very delicious! Although I might be tempted to look for another hotel when I return to New York just to try something new, I have a feeling that I will book again with the Palace based on our amazing experience. Read moreGenuine Hotels.com guest review
Great hotel, very nice view, the room was great and excellent location.Genuine Hotels.com guest review
"Service at the Hotel"
All personnel associated with the Hotel were friendly and very helpful. Sometimes unusual for NYC. Lot of activity in and around the Hotel area and felt as safe as one can be in the City.Genuine Hotels.com guest review
"Don't Stay at the NY Palace"
My wife and I recently stayed at the Palace and had a terrible experience. The room was facing construction of a new building. Guests should be told about this before entering their room. We were told the hotel was full. The room looked more like a room under construction than a nice hotel room. We found nothing good about the hotel and were happy to […] leave. An overrated hotel with poor management! My advice is to go somewhere else rather than spend one's time and money at a run down overrated hotel. Read moreGenuine Hotels.com guest review
"Great location, quiet comfortable room"
Great views, convenient to Central Park, Fifth Ave, Broadway and Times Square! Super comfortable and quiet room.Genuine Hotels.com guest review
The place was spectacular. The Building architectural, decor, food, service and convenience all in one package. Except parking is a little to pricy.Genuine Hotels.com guest review
The hotel has always been my first choice and I have been staying there for many years. I like the convenience of the location for shopping and only a short walk to the theatre district.Genuine Hotels.com guest review
"Convenient and beautiful hotel"
From check in to check out I had a wonderful experience. I opted for a room on a higher floor with Cathedral View for a few dollars more and it was definitely a good idea. The room was clean and much larger than I had expected. Decor lovely. The Molton Brown amenities are just about my favorite. It was about 2-3 blocks away from all I had planned, and […] in general central to all, near subway and bus lines. Daniel, at check in was pleasant and helpful. Bitan at check out was more than helpful. A special thank you to him. George, the doorman, had our cab in minutes and I remember him from a visit a few years ago. Quite a character and the hotel is lucky to have him on staff. A very pleasant stay and I will go back. Read moreGenuine Hotels.com guest review
"Lovely weekend in NYC"
The hotel was beautiful. The room was very comfortable and spacious. The bed was amazing. It is in a wonderful location. Would have liked an in-room coffee maker. Although the staff was very helpful and did their jobs well, a few were a little rough around the edges for an upscale hotel.Genuine Hotels.com guest review
Unacceptable check in delays. Only 2 clerks on duty for large crowd of people in line.Absurdly long waits for overcrowded elevators. Electrical box in room hanging loose with wires exposed. Too expensive for what you get. Would not stay here again.Genuine Hotels.com guest review
We thoroughly enjoyed our recent stay at the Palace hotel and would definitely stay again in the future!Genuine Hotels.com guest review
"Not happy with receptionist"
Beautiful hotel and good location. I would rate it excellent across the board if I had not called in several days before arrival requesting early morning check-in and not being told that there would be any problems nor nothing about not being guaranteed that a room would not be available. Arrived from night flight early am and was told check in was […] not until 3 pm and that they could call me. After trying to find somewhere else to go being very tired I had to call to see if room was available. After speaking with a Michael I was told to return and he would put us in a room 2 - 3 hours later. Read moreGenuine Hotels.com guest review
"Truly enjoyable stay!"
We brought our daughter to New York City to visit colleges. We loved the hotel. The newly renovated rooms were beautiful. The service was great and the staff was friendly. The location is close to St Patrick's and Saks which pleased my wife. The hotel is close proximity to the theatres and time square, but not right in the middle of it which was good. […] The hotel restaurant is top notch. We would definitely stay again. Read moreGenuine Hotels.com guest review
Loved our stay. Only complaint if there was one, was that water pressure in shower was not great.Genuine Hotels.com guest review
"Great spot in midtown!"
Great spot in midtown. The doormen were very helpful and friendly. Room was spacious. Bakery in the building is delicious!Genuine Hotels.com guest review
All was excellent. Only two comments with intent to improve: 1) turn down service, and 2) Don't leave messy maid carts in the halls, unattended. Otherwise - a truly memorable stay.Genuine Hotels.com guest review
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