"NY Palace, just the best"
Wonderful, as always.Genuine Hotels.com guest review
"Beautiful Hotel but the front desk needs work"
It was busy when I arrived, and because I look young, many of the people working the front desk ignored me. It was incredibly rude. The building is exceptional though, and the views are worth the extra fee.Genuine Hotels.com guest review
"Nice Weekend Getaway"
The hotel was excellent. The personnel were very friendly and our room was ready for us when we arrived.Genuine Hotels.com guest review
Hotel is located 49th and Madison, just blocks from everything we wanted. Check in went smooth, room on 33rd floor overlooking St Pats was beautiful, clean and bed was just right. Room and bath very clean. Loved our stay! No problems at check out as well...Genuine Hotels.com guest review
"Five-star property, two-star service"
Lovely property in a great location. Check in/out process/area was a little bit disorganized. Clerk checked us in to an occupied room. Later, at bar off lobby, we were asked to sit at an unclean table--we left for a nearby restaurant bar. Ordered room service the next morning, part of meal was not removed from the under table warmer, so we thought it […] wasn't brought with the meal, and honestly $127 for OJ, coffee and two breakfast entrees is ridiculous, even for NYC. Still, the property is quite beautiful. The issues were hopefully anomolies, but could be certainly be corrected if not. Read moreGenuine Hotels.com guest review
Not terribly impressive. The staff was aloof, arrogant and clueless. The room was reasonably clean, but a few items were inoperative (phone) and broken (lampshades, light buttens). One would expect a lot more from the New York Palace. The value is definitely not there for the money. Too expensive. Leona must be turning in her grave. The staff ridiculed […] her and there's even a bar called "Troubles Trust," which refers to the trust fund she left for her dog. A little absurd for a place called the "Palace." Would not stay there again. Read moreGenuine Hotels.com guest review
Room was very good size and beds very cozy.Genuine Hotels.com guest review
"Great NY weekend getaway spot"
Easy check in and check out. Clean comfortable deluxe room, and friendly efficient service. V. goodGenuine Hotels.com guest review
Everything I expected. In the heart of the city, within walking distance to everything I wanted to see and do. Absolutely perfect in every category.Genuine Hotels.com guest review
"A royal stay at The Palace Hotel"
Our room at the Palace lived up to the name. It was an oversized room with a spectacular view looking down on St Patrick's Cathedral, Rockefeller Center and the NBC building beyond. A really expansive, open, stunning view. The room was immaculate and furnished with exquisite taste. The hotel room seemed to have the latest in electronic hotel innovations. […] The bed was very comfortable and the hotel commands a striking presence on Madison Avenue. The Villard houses, formerly owned by St Patrick's and now an intrecal part of the life of the hotel give a royal feel to The Palace. Read moreGenuine Hotels.com guest review
"Nice Hotel but housekeeping needs work"
Everything was great until I found a bloody kleenex under the bed!Genuine Hotels.com guest review
AmazingGenuine Hotels.com guest review
"Should be better"
Do not like the internet charges! Or the fact that there is no longer a restaurant within the hotel! This is no longer a 5 star hotel I think.Genuine Hotels.com guest review
"this is a SERIOUSLY wonderful hotel experience"
it was fabulous, great views.Genuine Hotels.com guest review
"Overpriced but if youre into that sort of thing..."
I felt even with the discounted price we overpaid. It is a gorgeous old NYC hotel with beautiful amenities. But we didnt feel like we were extra special staying there. We were definitley appalled that they did not take care of parking or that there was no notification by the front desk that we would be charged $110 to stay fo twenty four hours. Had […] we known that, we would have made Lternate transportation plans since we didnt need our car with us anyway. That was a very bad way of ending our stay. The lounge was really great to have a drink. Read moreGenuine Hotels.com guest review
The room was nice, bed comfortable, bathroom clean, however we got our "superior" room next to the elevator and on the 9th floor, right outside our windows were I suppose the air-conditioning equipments making so much noise, we could hear it in the room. And they could not give us another room. Terrible, we won't' stay there again.Genuine Hotels.com guest review
"Great place to stay"
Wonderful hotel. Large rooms. Staff was extremely helpful and friendly. Restaurant/bar prohibitively expensive. Walking distance to Grand Central Station, MOMA, Rockefeller Ctr., etc. etc.Genuine Hotels.com guest review
"Not what you expect from a five-star hotel"
Great location but terrible service! Not what you expect from a top-rated hotelGenuine Hotels.com guest review
Great experience , great staffGenuine Hotels.com guest review
"One of the best Hotel in Manhattan A +"
WonderfulGenuine Hotels.com guest review
"Always a First Class experience"
Always a superb experience. Friendly, efficient staff. Handsome decor. Love the Molton Brown amenities. Room service meal was outstanding. Client breakfast at Villard was perfection. Only ding was the chair in the room was too low for the desk. LOVE the NY Palace!Genuine Hotels.com guest review
Beautiful rooms, great service, very clean and lovely.Genuine Hotels.com guest review
Great location Staff friendly , helpfull Beatiful hotelGenuine Hotels.com guest review
We stayed at the New York Palace last weekend and our stay couldn't have been better! Great hotel, convenient location, friendly staff, wonderful accomodations!Genuine Hotels.com guest review
"Made to feel at home!"
See abovGenuine Hotels.com guest review
"Perfect for business or leisure"
I live in NYC and sometimes I like to stay in some hotels for the weekend. That being said please expect a review targeting location, neighborhood and price: overall the hotel is amazing, the deco looks European and full of luxury (of course, you are in a Palace). Location is convenient, close to central park and uptown (north of Manhattan if you are […] not local); neighborhood is safe and also convenient. In my personal opinion: the price it's OK and totally worth it. Cleanliness and amenities are superb Read moreGenuine Hotels.com guest review
The location was great and service was good. The only thing was we had to call four times for an extra pillow! Other than that it was a fun trip and great hotel.Genuine Hotels.com guest review
"definitely come back"
absolutely luxury and huge room in downtown NY. 200% satisfied!Genuine Hotels.com guest review
Our stay at The New York Place was great. Hotel was beautiful.Very good location.Very spacious room. The doormen were always very friendly and welcoming. Pomme Palais had good coffee,nice croissant,delicious pastries and wraps.The only issue we had was the qualtity of the internet.We would not hesitate to stay here again.Genuine Hotels.com guest review
Love the renovations... The cafe is a nice addition! Great central location and the staff were pleasant and helpful. Will be back...Genuine Hotels.com guest review
Great upscale hotel ,Genuine Hotels.com guest review
Loved it,would go back againGenuine Hotels.com guest review
"Very nice digs! But not the nicest bathroom."
Never really heard of New York Palace before but it came up as a great option for "romantic" and "luxury" hotels that were great choices for a staycation. My husband and I came here for a quick getaway from our kids. It was very nice room - really exceptional view, courteous staff. My only disappointment was with the bathroom. I believe the listing […] said it had a soaking tub, but we just had a regular tub. Boo. Read moreGenuine Hotels.com guest review
"india PM stayed here."
We stayed in this hotel with friends because our India PM was staying there.we enjoyed.Genuine Hotels.com guest review
"Still as beautiful as ever..."
My ONLY complaint is that almost every single amenity meant an additional fee. Even morning coffee and ice. I would much prefer a little higher room fee and feel like we were truly welcomed with a few of the "niceties" that come to be expected at an expensive hotel. A bottle of water should be in each room! And not for ten times what it costs. You get […] my point.... Read moreGenuine Hotels.com guest review
"Luxury Meets Comfort"
We LOVED our stay here. The bed was very comfortable, the staff was extremely helpful and the location is perfect.Genuine Hotels.com guest review
The room was never cleaned. We were forced to move to another room. We were expecting turn down service and the new management did away with this service. Their decision is inconsistent with all the other luxury hotels throughout the world.Genuine Hotels.com guest review
Fabulous. Staff v helpful. Bell desk especially good. Helped my with my late baggage delivery - 6 large bags! V impressed with their attitude.Genuine Expedia guest review
"Poor Service for such a Nice hotel"
Check in easy. Room clean and nice view. Ordered room service twice over two days. Sat the trays outside the door and let them know. And for TWO ENTIRE DAYS the food trays, uneaten food and drinks..trash...sat right outside my door in the hallway...UNTOUCHED. The street noise is a bit much even on higher floors. But honestly, I've stayed in every nice […] hotel in the city...and this service was just terrible. Read moreGenuine Expedia guest review
Check in was a little hectic.The pillow was strangely not that comfortableGenuine Hotels.com guest review
Excellent serviceGenuine Hotels.com guest review
"Geeat value. Fabulous spa."
It was elegant! Spacious rooms Great location. Too much waiting at front desk though.Genuine Expedia guest review
"Great location close to teather on a quite locatio"
Great hotel, new bathrooms. Comfortable beds the staf very pleasant and always ready to help.Genuine Expedia guest review
"The New York Palace"
Here it is in a nutshell, with out a doubt one of the if not the best hotel in NYC. Staff is always friendly and accommodating, rooms are all beautiful and the overall vibe in the hotel is fantastic, while at times the prices can be high, I can guarantee you that it'll be money well spent. Love this hotelGenuine Hotels.com guest review
Great hotel all around. Wonderful location.Genuine Hotels.com guest review
"Great location for a quick overnight"
The hotel was a half block to 5 th. Avenue and Rockafeller Plaza and St. Patricks Cathedral ! Rooms were nice size and comfy and clean. No restuarant on premise but a little bistro in lobby area, which needs more seats. But, restuarant next door is very good and you can charge your bill to your hotel room. Overall a very nice stay and beautiful outside […] seating garden! Read moreGenuine Hotels.com guest review
"Best night's sleep in NYC"
The Palace Hotel is top notch, and value for money. That much was expected. What surprised me was the complete lack of noise during the night (and during the day, for that matter). The courtyard is an extra bonus in fine weather. Be sure to enjoy a fabulous breakfast in Villard's.Genuine Hotels.com guest review
"Girls Night in NYC"
I took my son's fiancee, her Mother and her sister who is her Maid of Honor to the City. I decided on The Palace because of the rate but also because, as I told my son's fiancee, every Princess should spend at least one night in a Palace! It is a lovely hotel and the rooms were very nice. Unfortunately they were not able to give us rooms on the same […] floor, although reserved together. Read moreGenuine Expedia guest review
Beautiful rooms, newly remodeled. Had an amazing view from my Cathedral view room. Service was excellent.Genuine Expedia guest review
Perfect!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )