disappointed. was looking to see renovated rooms but found medium-low quality of decor and desgin. Price/Value is not good.Genuine Hotels.com guest review
Beautiful hotel, spacious rooms,great location, Very helpful and courteous staff . The concierge was able to get Ranger playoff tickets for us . We had dinner at Michelin rated chef Michel Richard's The Vallard Bistro in the hotel. It was one of the best meals we've ever had.The ambiance of the restaurant is old world elegance.Genuine Hotels.com guest review
"City weekend at The Palace"
Beautiful hotel with absolutely amazing service and hospitality. My wife and I will definitely be staying at the Palace in the future.Genuine Hotels.com guest review
We loved it.Genuine Hotels.com guest review
I had an exceptional stay at The Palace. Unfortunately, I was under the weather while visiting. My Housekeeper ordered me a complimentary fruit plate (which was gorgeous and delicious) and came to my room to make sure it had been delivered. All of the staff was wonderful. The location is perfect and the hotel is absolutely beautiful. I will surely […] stay there again when I go back this Fall. Read moreGenuine Hotels.com guest review
"Short and sweet"
Excellent...any future trips to NYC will include the Palace.Genuine Hotels.com guest review
"Great location for price"
They've done a big renovation and the place looks nice and sparkly. Parking was a pain and what they charge a huge amount for the privilege. More than anywhere else I know in NYC. The room was nice, great view of St. Patrick's and the GE Building. The bathroom was fine. Breakfast was disappointing. Expensive, not particularly friendly or attentive. […] Can't beat the location if you want to be in mid-town. Read moreGenuine Hotels.com guest review
"Best hotel in NYC"
It was a wonderful experience! I love the hotel!!!Genuine Expedia guest review
"great room and very clean"
Perfect for location and the best NYC hotel room we have ever hadGenuine Expedia guest review
"EXCELLENT HOTEL IN GREAT LOCATION"
THE ONLY PROBLEM WE HAD WAS THE AC WAS NOT COOLING AND HAD TO CALL AT 1AM TO COMPLAIN. THEY CHANGED THE FILTER BUT WAS NOT ENOUGH. JUST A LITTLE BETTER.Genuine Expedia guest review
"Memorial Weekend 2014"
Great Location, Great Hotel, Professional Staff, Great ExperienceGenuine Expedia guest review
"Very Good Place to stay in NYC"
Overall, it is very nice.Genuine Hotels.com guest review
Felt near all , served well and secure! In really recommend this.Genuine Expedia guest review
"A must stay!"
I am not a survey taker kind of person, however my stay at The New York Palace was such a wonderful experience that I felt it well worth recommending to fellow travelers. From the moment I arrived I was treated like a treasured guest, and before I even made it upstairs to my room, I knew I would be coming back to stay again. Every staff member of the […] hotel that I came into contact with greeted me with a smile, a kind word, and an offer of assistance that was sincere-what an experience! The gym facilities are worth mentioning. -I am a frequent traveller for business and pleasure, and this is only the 3rd time I have ever taken a survey. I truly wanted to share my experience with you, my fellow travelers... forward click to the 'book' page without a second thought. Read moreGenuine Expedia guest review
"5 start facade with 3 star service"
This hotel has all the exterior and pretention of an excellent experience except that beauty is only skin deep. Maid service never cleaned my room the two nights I stayed even after a personal tip was given to the well dressed housekeeping staff to the woman outside my door. In the middle of the night our room lights began flashing for no reason .Absolutely […] bizarre and we hade to unplug the lamp to make it stop. Lights and air conditioner are very confusing and hard to manage It took two days to find the thermostat. The water pressure in the room was low for a shower, but that happens in NYC. when I spoke to the very new manager of a very inexperienced staff what I got was I am so sorry thanks for letting me know.. So for my 5 star dollars, per night, stay with the tried and true old school of elegance that is abundant in NYC. Read moreGenuine Hotels.com guest review
Clean hotel, great service and a great location. highly recommend!Genuine Expedia guest review
"A True Manhattan Treasure"
This hotel is second to none when it comes to a slew of overpriced hotels in the area. The rooms are spacious, modern and above all CLEAN! It's location is within easy walking distance or a short subway ride from anything you would want to visit in the city. I highly recommend the experience.Genuine Hotels.com guest review
Beautiful hotel! Just wish they had a hot tub or somethingGenuine Hotels.com guest review
Overall I enjoyed my stay at the Palace NY. Their customer service was ok.Genuine Hotels.com guest review
"weekend treat in NYC"
We couldn't have been more thrilled with the hotel and how we were treated. Unbelievably fantastic in all regards. Great location. Amazingly luxurious. Treated so very well. Wow.Genuine Expedia guest review
Can't say enough good things about this hotel. My only regret is I couldn't spend more time in my room. It was bigger than my son's first New York apartment with a huge picture window and a marble bathroom. Despite the fact that a new building was being being constructed next door, the room was absolutely quiet. I treated myself to an order from room […] service. It was fairly expensive (though not much more so than at other hotels I've stayed at) but the portion was so large and the quality so good it was worth it. The staff is lovely and knowledgable. Although the atmosphere is elegant, I never felt out of place in my beat up old jeans. The coffee/pastry shop of the lobby is charming and no more expensive than Starbucks. Quality is much better, too. Read moreGenuine Hotels.com guest review
"Great hotel and great location"
This is a beautiful hotel in a centralized location. Our room looked out over St Patricks Cathedral. We had a room with two double beds and it was spacious Hotel staff was helpful. The only drawback was at check in. There were two people at the desk and a line of people waiting. When it finally was our turn check in took longer because they had to go […] consult with the manager as they didn't have the room we requested. However ten minutes later they came back an upgraded us. The whole check in process took at least twenty minutes. Fortunately the test of the stay made up for our initial disappointing impression Read moreGenuine Expedia guest review
"Neighborhood in transition"
This is in a central location but it's also in the middle of a conctuction site The rooms on the East side of the hotel are uninhabitable if you like to sleep beyond 7:00 in the morning when the steel work begins just below your room on the 47 fl. Worst part is the staff in the "Tower"section will tell you why it's not bad and waste 1/2 a day relocating […] you to room on the west side which is much better The staff settles all issues with a aire of superiority and attitude ( "Terrible) Read moreGenuine Hotels.com guest review
"Beautiful hotel but disappointed in some areas of"
This was our 2nd stay. The 1st was so memorable that we decided to come back. The hotel is beautiful and a perfect location. However upon arrival we had to wait quite awhile to check in,,only 2 employees that did not look happy to be there. We enjoy having drinks in the bar after being out all day,,and also before dinner reservations. Not this time, […] We found the bartender at "Troubles Trust" to be rude and unhelpfull. Atfer the third try one of the people in our group talked to an on duty manager. He was very apologetic,,however that was our last drink in this bar. To make the situation worse we decided to use the lobby restrooms before leaving for dinner. These were blocked off for a wedding and we were told to use the restrooms on the 5th floor. Really?? The last night we chose another upscale hotel bar and the service was excellent. The verdict is out,,,not sure we will stay here agin. Read moreGenuine Hotels.com guest review
"Best first trip to New York!!"
Our first trip to New York with friends after kids sailed in a regatta. Had less than 24 hours so wanted to maximize our experience. The hotel's location was fantastic. Doormen were so friendly - kids loved them! They loved the bakery and went to them several times to ask about how to get to places, etc. and they were always great to them. Room service […] was unbelievably fast for breakfast. It was served beautifully and elegantly and very delicious! Although I might be tempted to look for another hotel when I return to New York just to try something new, I have a feeling that I will book again with the Palace based on our amazing experience. Read moreGenuine Hotels.com guest review
Many other hotels with better service for that price. The staff provided mixed information and they where unfriendly. Last time I will stay there.Genuine Expedia guest review
Great hotel, very nice view, the room was great and excellent location.Genuine Hotels.com guest review
"Service at the Hotel"
All personnel associated with the Hotel were friendly and very helpful. Sometimes unusual for NYC. Lot of activity in and around the Hotel area and felt as safe as one can be in the City.Genuine Hotels.com guest review
"Don't Stay at the NY Palace"
My wife and I recently stayed at the Palace and had a terrible experience. The room was facing construction of a new building. Guests should be told about this before entering their room. We were told the hotel was full. The room looked more like a room under construction than a nice hotel room. We found nothing good about the hotel and were happy to […] leave. An overrated hotel with poor management! My advice is to go somewhere else rather than spend one's time and money at a run down overrated hotel. Read moreGenuine Hotels.com guest review
"Nice but room wasn't ready by check in"
First the room wasn't ready at check in ( it was 3 and we didn't get a room until 4:30) and they made no offer to go have a drink or anything . I had to stand on line waiting for them to hear back from the hotel staff that there was a clean room for over 30 minutes. I booked 2 rooms and spent over 900 on them but this was nothing to them. also in the […] lobby bar they tacked on $8.00 for some nuts and cheese straws. The drinks and wine were all around $12 to $ 15 so I think this was extremely tacky!!!! Read moreGenuine Expedia guest review
"Wonderful staff. Girls only getaway."
Breakfast room service made it a breeze in the morning for three of us to get showered and made up without rushing to get to a restaurant. Wanted to take my two adult daughters for an all expense paid trip to the Big Apple. It was fantastic! My previous trips to NYC made me the perfect tour guide for their first trip. My daughters and I really bonded […] that week. Couldn't have been a better trip! Can't wait to treat them again. Read moreGenuine Expedia guest review
"Great location, quiet comfortable room"
Great views, convenient to Central Park, Fifth Ave, Broadway and Times Square! Super comfortable and quiet room.Genuine Hotels.com guest review
"My stay at NY palace"
Good we enjoyed it . The location is amazing. All walking distance no need for taxiesGenuine Expedia guest review
The place was spectacular. The Building architectural, decor, food, service and convenience all in one package. Except parking is a little to pricy.Genuine Hotels.com guest review
"Close walking distance to everything"
Great view from our room, over looking many beautiful structures. Loved our stay, and we've been to NYC many times!Genuine Expedia guest review
The hotel has always been my first choice and I have been staying there for many years. I like the convenience of the location for shopping and only a short walk to the theatre district.Genuine Hotels.com guest review
"Great location in Midtown."
Beautiful hotel in a great location near all the sites we had planned to visit. We walked just about everywhere. Concierge staff was extremely pleasant, helpful and they took as much time as we needed to discuss places to dine or things to do and see. Even the housekeeping staff were pleasant, smiled and always said "hi" to us in the hallway.Genuine Expedia guest review
"Great location and spacious room"
The best location for doing everything on foot, also the bedrooms are big and have a great view of St. Patrick's church.Genuine Expedia guest review
"Convenient and beautiful hotel"
From check in to check out I had a wonderful experience. I opted for a room on a higher floor with Cathedral View for a few dollars more and it was definitely a good idea. The room was clean and much larger than I had expected. Decor lovely. The Molton Brown amenities are just about my favorite. It was about 2-3 blocks away from all I had planned, and […] in general central to all, near subway and bus lines. Daniel, at check in was pleasant and helpful. Bitan at check out was more than helpful. A special thank you to him. George, the doorman, had our cab in minutes and I remember him from a visit a few years ago. Quite a character and the hotel is lucky to have him on staff. A very pleasant stay and I will go back. Read moreGenuine Hotels.com guest review
"Lovely weekend in NYC"
The hotel was beautiful. The room was very comfortable and spacious. The bed was amazing. It is in a wonderful location. Would have liked an in-room coffee maker. Although the staff was very helpful and did their jobs well, a few were a little rough around the edges for an upscale hotel.Genuine Hotels.com guest review
Unacceptable check in delays. Only 2 clerks on duty for large crowd of people in line.Absurdly long waits for overcrowded elevators. Electrical box in room hanging loose with wires exposed. Too expensive for what you get. Would not stay here again.Genuine Hotels.com guest review
We thoroughly enjoyed our recent stay at the Palace hotel and would definitely stay again in the future!Genuine Hotels.com guest review
"Not happy with receptionist"
Beautiful hotel and good location. I would rate it excellent across the board if I had not called in several days before arrival requesting early morning check-in and not being told that there would be any problems nor nothing about not being guaranteed that a room would not be available. Arrived from night flight early am and was told check in was […] not until 3 pm and that they could call me. After trying to find somewhere else to go being very tired I had to call to see if room was available. After speaking with a Michael I was told to return and he would put us in a room 2 - 3 hours later. Read moreGenuine Hotels.com guest review
Efficient and friendly checkin staff. Got upgraded room with view of the St Patrick Catheral. Very helpful bell desk, doorman, concerige staff. Covenient location.Genuine Expedia guest review
"Truly enjoyable stay!"
We brought our daughter to New York City to visit colleges. We loved the hotel. The newly renovated rooms were beautiful. The service was great and the staff was friendly. The location is close to St Patrick's and Saks which pleased my wife. The hotel is close proximity to the theatres and time square, but not right in the middle of it which was good. […] The hotel restaurant is top notch. We would definitely stay again. Read moreGenuine Hotels.com guest review
Wonderful experience. Very nice and clean hotel. I can't ask for more.Genuine Expedia guest review
"GREAT HOTEL, OUTSTANDING LOCATION AND CAFE"
I walking into the hotel and felt immediately taken care of by a "guest experience coordinator". The location is the best in town, with the view of St Patrick Cathedral. Room size is perfect and the temperature control is reliable and tight. There is a lovely front garden which created a very special and unique experience in New York City. The most […] enjoyable stay and the most courteous staff I ever experienced in Manhattan. Read moreGenuine Expedia guest review
Loved our stay. Only complaint if there was one, was that water pressure in shower was not great.Genuine Hotels.com guest review
"Great spot in midtown!"
Great spot in midtown. The doormen were very helpful and friendly. Room was spacious. Bakery in the building is delicious!Genuine Hotels.com guest review
All was excellent. Only two comments with intent to improve: 1) turn down service, and 2) Don't leave messy maid carts in the halls, unattended. Otherwise - a truly memorable stay.Genuine Hotels.com guest review
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