Very nice hotel with significantly larger than average sized room (for NYC) and beautiful view of midtown. Only negative was a 45 minute wait in line at reception on check-in, but it was New Year's Day with lots of turnover and probably a reduced staff.Genuine Hotels.com guest review
"Palace hotel ny review"
The Palace and location are both excellent. They did seem to be a bit short staffed during the busy holidays. Wish they had a pool for the kids.Genuine Hotels.com guest review
"Overall, a very nice hotel."
Very nice hotel, great location, beautiful lobby and entrance. The rooms were nice and clean, but the bathrooms weren't too impressive. Overnight parking was ridiculous at $70 per night, but I guess that's NYC.Genuine Hotels.com guest review
"Not All That Impressed"
I wasn't given much of an introduction at check-in, and then there was no room-service menu in the room. It took two unsuccessful calls before I was annoyed during the third call, and a menu arrived. The food, when I eventually got it ordered, was excellent. On the second night there, the bathroom flooded, I believe from a leak at the toilet connection. […] I called and reported this, letting them know that I had cleaned up the water, as I had to take a shower. I asked then to wait at least a half hour before coming in. Sure enough, a maintenance person was rapping on the bathroom door five minutes later. Overall, I expected better in the way of service. Read moreGenuine Hotels.com guest review
ALWAYS EXCELLENT SERVICE GREAT LOCATIONGenuine Hotels.com guest review
Beautiful hotel!Genuine Hotels.com guest review
"NO WATER !"
i love this hotel however on my recent stay there i went to take a shower after working out to prepare for a business meeting and there was NO WATER. NONE. some time later brown goo spurted out and some water pressure resumed. it remained barely a trickle until i checked out the next day. my friend and i attended our meeting with hair on end. not good. […] management told me that the city had shut off thea water for some reason. why it remained a trickle the next day i have no idea. this can really wreckyour trip and im not sure i will ever stay there again. they were completely unapologetic about this MAJOR inconvenience. Read moreGenuine Hotels.com guest review
"living in the palace"
I had the most amazing experience. I tried to stay another night but you were booked out. Anyway the great memories are with me. I did something a little wacky...ordered table service in the steam room. I shared some wine with passers by and had some incredible conversations. The ladies i met loved it. As I am an artist from Australia I have some ideas […] about an art project I would like to do, if you let me :). Thank you for my wonderful stay. Read moreGenuine Hotels.com guest review
Arriving from Nova Scotia, Canada for a shopping and sight seeing trip. Location of this Hotel was excellent as was the service. Would not hesitate to stay here again.Genuine Hotels.com guest review
Just a wonderful place to stay !!!Genuine Hotels.com guest review
"Best hotel stay in NYC EVER!!"
Short mother/daughter trip to NYC for Christmas shopping and cheer. The hotel room was fabulous!!!!Genuine Hotels.com guest review
This is the third time at this hotel. I recommend it 100%.Genuine Hotels.com guest review
Superb service, excellent location, only issue was tiolet flow in our room was not too good, but beds were comfortable and slept like a baby.Genuine Hotels.com guest review
"$700 Rate Doesn't Mean They Make the Bed..."
At over $700/night (including taxes), I would expect at least a little bit of service. I have traveled extensively over the past 25 years and prefer high end hotels. The Palace was convenient for our plans and should have been the right choice. Instead, it was a huge disappointment. The concierge was useless in securing dinner reservations (I got the […] same table he couldn't on Open Table 5 minutes later). The first evening, I called housekeeping on our way out to service the room with new towels and a shoe shine. Returning late, we found the room and the shoes untouched. The next day I called around noon and asked to have the same shoes shined, noting that I needed them back by 4PM. I had to call 3 more times to have them finally delivered at 4:40, making us late for an event! I also called housekeeping about the lack of service the preceding evening, and made mention to Michael at the front desk on the way out. Returning very late, we found the room untouched again. Too tired, we just went to sleep, having to flag down a maid in the hallway the next day for fresh towels. That, coupled with the petty $15/day charge for WiFi, an automatic 19% gratuity and $7/person room service surcharge and the nonsense with the housekeeping, means The Palace needs a refresher course in customer service. I understand New York rates and don’t mind paying as long as the service is commensurate with the quality of the goods and services. The Palace simply doesn't deliver. Read moreGenuine Hotels.com guest review
"A fine hotel"
A perfectly situated and well-appointed hotel, with spacious rooms and excellent room service. The only drawback continues to be the lobby, where crowded chaos reigns. If one can overlook this one detail, one will enjoy this fine hotel.Genuine Hotels.com guest review
"NY Palace, just the best"
Wonderful, as always.Genuine Hotels.com guest review
"Beautiful Hotel but the front desk needs work"
It was busy when I arrived, and because I look young, many of the people working the front desk ignored me. It was incredibly rude. The building is exceptional though, and the views are worth the extra fee.Genuine Hotels.com guest review
"Nice Weekend Getaway"
The hotel was excellent. The personnel were very friendly and our room was ready for us when we arrived.Genuine Hotels.com guest review
Hotel is located 49th and Madison, just blocks from everything we wanted. Check in went smooth, room on 33rd floor overlooking St Pats was beautiful, clean and bed was just right. Room and bath very clean. Loved our stay! No problems at check out as well...Genuine Hotels.com guest review
"Five-star property, two-star service"
Lovely property in a great location. Check in/out process/area was a little bit disorganized. Clerk checked us in to an occupied room. Later, at bar off lobby, we were asked to sit at an unclean table--we left for a nearby restaurant bar. Ordered room service the next morning, part of meal was not removed from the under table warmer, so we thought it […] wasn't brought with the meal, and honestly $127 for OJ, coffee and two breakfast entrees is ridiculous, even for NYC. Still, the property is quite beautiful. The issues were hopefully anomolies, but could be certainly be corrected if not. Read moreGenuine Hotels.com guest review
Not terribly impressive. The staff was aloof, arrogant and clueless. The room was reasonably clean, but a few items were inoperative (phone) and broken (lampshades, light buttens). One would expect a lot more from the New York Palace. The value is definitely not there for the money. Too expensive. Leona must be turning in her grave. The staff ridiculed […] her and there's even a bar called "Troubles Trust," which refers to the trust fund she left for her dog. A little absurd for a place called the "Palace." Would not stay there again. Read moreGenuine Hotels.com guest review
Room was very good size and beds very cozy.Genuine Hotels.com guest review
"Great NY weekend getaway spot"
Easy check in and check out. Clean comfortable deluxe room, and friendly efficient service. V. goodGenuine Hotels.com guest review
Everything I expected. In the heart of the city, within walking distance to everything I wanted to see and do. Absolutely perfect in every category.Genuine Hotels.com guest review
"A royal stay at The Palace Hotel"
Our room at the Palace lived up to the name. It was an oversized room with a spectacular view looking down on St Patrick's Cathedral, Rockefeller Center and the NBC building beyond. A really expansive, open, stunning view. The room was immaculate and furnished with exquisite taste. The hotel room seemed to have the latest in electronic hotel innovations. […] The bed was very comfortable and the hotel commands a striking presence on Madison Avenue. The Villard houses, formerly owned by St Patrick's and now an intrecal part of the life of the hotel give a royal feel to The Palace. Read moreGenuine Hotels.com guest review
"Nice Hotel but housekeeping needs work"
Everything was great until I found a bloody kleenex under the bed!Genuine Hotels.com guest review
AmazingGenuine Hotels.com guest review
"Should be better"
Do not like the internet charges! Or the fact that there is no longer a restaurant within the hotel! This is no longer a 5 star hotel I think.Genuine Hotels.com guest review
"this is a SERIOUSLY wonderful hotel experience"
it was fabulous, great views.Genuine Hotels.com guest review
"Overpriced but if youre into that sort of thing..."
I felt even with the discounted price we overpaid. It is a gorgeous old NYC hotel with beautiful amenities. But we didnt feel like we were extra special staying there. We were definitley appalled that they did not take care of parking or that there was no notification by the front desk that we would be charged $110 to stay fo twenty four hours. Had […] we known that, we would have made Lternate transportation plans since we didnt need our car with us anyway. That was a very bad way of ending our stay. The lounge was really great to have a drink. Read moreGenuine Hotels.com guest review
The room was nice, bed comfortable, bathroom clean, however we got our "superior" room next to the elevator and on the 9th floor, right outside our windows were I suppose the air-conditioning equipments making so much noise, we could hear it in the room. And they could not give us another room. Terrible, we won't' stay there again.Genuine Hotels.com guest review
"Great place to stay"
Wonderful hotel. Large rooms. Staff was extremely helpful and friendly. Restaurant/bar prohibitively expensive. Walking distance to Grand Central Station, MOMA, Rockefeller Ctr., etc. etc.Genuine Hotels.com guest review
"Not what you expect from a five-star hotel"
Great location but terrible service! Not what you expect from a top-rated hotelGenuine Hotels.com guest review
Great experience , great staffGenuine Hotels.com guest review
"One of the best Hotel in Manhattan A +"
WonderfulGenuine Hotels.com guest review
"Always a First Class experience"
Always a superb experience. Friendly, efficient staff. Handsome decor. Love the Molton Brown amenities. Room service meal was outstanding. Client breakfast at Villard was perfection. Only ding was the chair in the room was too low for the desk. LOVE the NY Palace!Genuine Hotels.com guest review
Beautiful rooms, great service, very clean and lovely.Genuine Hotels.com guest review
"Beautiful hotel with excellent staff"
We had a wonderful experience at the Palace. The service was wonderful and the view of St Patrick's Cathedral was amazing. It is a great location. Would definitely stay here again!Genuine Expedia guest review
"loved it!!! will be back!! great location!!"
our experience was Fabulous!!! everyone was friendly and very accommodating!!Genuine Expedia guest review
Great location Staff friendly , helpfull Beatiful hotelGenuine Hotels.com guest review
We stayed at the New York Palace last weekend and our stay couldn't have been better! Great hotel, convenient location, friendly staff, wonderful accomodations!Genuine Hotels.com guest review
"Made to feel at home!"
See abovGenuine Hotels.com guest review
"Perfect for business or leisure"
I live in NYC and sometimes I like to stay in some hotels for the weekend. That being said please expect a review targeting location, neighborhood and price: overall the hotel is amazing, the deco looks European and full of luxury (of course, you are in a Palace). Location is convenient, close to central park and uptown (north of Manhattan if you are […] not local); neighborhood is safe and also convenient. In my personal opinion: the price it's OK and totally worth it. Cleanliness and amenities are superb Read moreGenuine Hotels.com guest review
The location was great and service was good. The only thing was we had to call four times for an extra pillow! Other than that it was a fun trip and great hotel.Genuine Hotels.com guest review
"definitely come back"
absolutely luxury and huge room in downtown NY. 200% satisfied!Genuine Hotels.com guest review
"Beautiful hotel and great location."
It is about as good a hotel experience as one can get or expect today.Genuine Expedia guest review
Our stay at The New York Place was great. Hotel was beautiful.Very good location.Very spacious room. The doormen were always very friendly and welcoming. Pomme Palais had good coffee,nice croissant,delicious pastries and wraps.The only issue we had was the qualtity of the internet.We would not hesitate to stay here again.Genuine Hotels.com guest review
Love the renovations... The cafe is a nice addition! Great central location and the staff were pleasant and helpful. Will be back...Genuine Hotels.com guest review
The hotel is wonderful. The rooms are spacious, comfortable and quiet. The hotel staff is very helpful and professional. The only negative is the absence of full service five star restaurant within the hotel. Also, the United Nations was in session whilst we were there, which resulted in airport type security upon entering the hotel each time, which […] was a bit of inconvenience. Read moreGenuine Expedia guest review
"Great location. Hotel amenities were wonderful"
Check in was easy and I got an upgrade that gave me a great room with a view of the NYC skyline. Room was spacious.Genuine Expedia guest review
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