Great hotel all around. Wonderful location.Genuine Hotels.com guest review
"Great location for a quick overnight"
The hotel was a half block to 5 th. Avenue and Rockafeller Plaza and St. Patricks Cathedral ! Rooms were nice size and comfy and clean. No restuarant on premise but a little bistro in lobby area, which needs more seats. But, restuarant next door is very good and you can charge your bill to your hotel room. Overall a very nice stay and beautiful outside […] seating garden! Read moreGenuine Hotels.com guest review
"Best night's sleep in NYC"
The Palace Hotel is top notch, and value for money. That much was expected. What surprised me was the complete lack of noise during the night (and during the day, for that matter). The courtyard is an extra bonus in fine weather. Be sure to enjoy a fabulous breakfast in Villard's.Genuine Hotels.com guest review
"Girls Night in NYC"
I took my son's fiancee, her Mother and her sister who is her Maid of Honor to the City. I decided on The Palace because of the rate but also because, as I told my son's fiancee, every Princess should spend at least one night in a Palace! It is a lovely hotel and the rooms were very nice. Unfortunately they were not able to give us rooms on the same […] floor, although reserved together. Read moreGenuine Expedia guest review
Beautiful rooms, newly remodeled. Had an amazing view from my Cathedral view room. Service was excellent.Genuine Expedia guest review
Perfect!Genuine Hotels.com guest review
"Wonderful NYC hotel"
Absolutely excellent hotel and a wonderful stay. We were on the 34th floor with a lovely view. The rooms were very large for NYC hotels and the bathroom was an average sized NYC hotel. The espresso was expensive in the breakfast place, but no different then any fancy hotel in NYC. Staff was very pleasant, fitness center and spa beautiful as well. The […] location was also perfect. Would definitely stay here again. Beautiful hotel. Read moreGenuine Hotels.com guest review
The renovation is beautiful - the lobby glistens, the rooms smell fresh, service was prompt. The bed linens were nice, but the mattress was just too hard and uncomfortable for me. The room size was quite good for NY standards. We didn't pay the upgrade to stay in the Towers, but we still got a room on the 20th floor of the main hotel with a nice view […] of the cathedral. Maybe they have better mattresses in the Towers (?) Read moreGenuine Hotels.com guest review
Workers are friendly and helpful. They never say no, thanks Jorge!Genuine Hotels.com guest review
"hotel was terrific friendly staff very clean rooms"
the room is beautiful very clean lines very comfy staff was warm and inviting I do have a warning DO NOT EAT AT MALONE AND PORCELLI WHICH IS RIGHT NEXT STORE TO THE HOTEL TERRIBLE TERRIBLE FOOD WAS NOT TASTY EXPENSIVE NOT WORTH THE EATINGGenuine Expedia guest review
Awesome. Great serviceGenuine Hotels.com guest review
"The hotel is near everything"
Fantastic. They have a very good answer for all your questions.Genuine Expedia guest review
"Rude staff, clean place, nice location"
A bit overrated and stuck up. The hotel was clean and the location was prime, but expected more..Genuine Expedia guest review
The room was actually spacious for NYC. Parking was ridiculous, but that's my fault for driving a car into NYC. Hotel staff was excellent. I would and will stay there again, as the hotel is in a perfect spot!Genuine Expedia guest review
"Upgrade to view room!"
Room felt luxurious. Views of Rockefeller center & St. Patrick's fantastic.Genuine Expedia guest review
stay was too short. The experience was relaxing and comfortable.Genuine Hotels.com guest review
"great place if you get a bargain"
we had a nice stay. staff was pleasant and helpful, rooms spotless, hotel convenient location. exciting view from our room. door man super friendly. told us about the big names that have stayed at the hotel over the years. thrills for me and for my boys.Genuine Hotels.com guest review
Nice place. Although we were disappointed that coffee was not offered in the room! Otherwise, lovely and clean, & nice location.Genuine Hotels.com guest review
"Beautiful hotel! Close to many must see locations!"
We were in town for our 10 year wedding anniversary. This was our first visit ever to NYC. The New York Palace experience just added to the wonderful time we had during our stay. The beauty of the hotel will forever be a conversation in our lifetime.Genuine Expedia guest review
"Great midtown business hotel."
The location, room, staff, fitness center and cafe were all first rate. Will definitely look to return.Genuine Expedia guest review
Location superb...close to subways - but walking a pleasure.Genuine Hotels.com guest review
"Absolutely a wonderful experience!"
The New York Palace made me feel like a king and my family royalty. The rooms are very comfortable, clean, and classy with superior linens on the bed and in the bathroom. The service was off the hook ridiculous. There are no ice machines on the floor so I called the front desk and almost as soon as I hung up the ice was in my room. I called again prior […] to receiving the ice to ask for some wine glasses, in which they asked "for red or white wine?" The location is great as well and can't wait to go back soon. They have a customer for life! Read moreGenuine Expedia guest review
Comfortable .good service and I will be back in my next visit to NYGenuine Expedia guest review
Could not have had a better hotel experience. Our hotel just happened to be right in the middle of every place interesting. The added bonus for us is that out favorite Major League Baseball Team just happened to be staying there also. The only thing lacking in our stay is that the television lineup did not include SNY channel.Genuine Expedia guest review
"Beautiful Luxury Hotel"
This was my second time staying at The New York Palace and I can't find one bad thing to say. Friendly courteous staff, beautiful clean hotel, and the location is excellent!Genuine Expedia guest review
"Room yes, food no"
Great location, room was upgraded to a great view of city and was newly remodeled, it was roomy and clean. The hotel lacked a restaurant on a weekend and had disappointing room service as chicken on ceasars salad tasted like it was made hours before and just heated up; wrong sauce on pasta; breakfast was just as disappointing in the main (only?) dining […] room as tea and coffee was not warm, toast not "toasted" i.e. warm bread, and eggs served luke warm. Even the pasty cafe that carries Michel Richard's name was not to the European standards (latte & cheescake) we have come to expect from top chefs and restaurants. We would be happy to return but would only use the room at this hotel and go outside the hotel for all food. Read moreGenuine Expedia guest review
It was fabulous. The staff was great. I would go back for sure!!Genuine Hotels.com guest review
"Great location , exemplary staff and service"
Glad I checked reviews ( this was the 3rd reservation made after reading unfavorable reviews about previous choices) and decided to stay at the New York Palace. Wonderful staff; beautiful interior, spacious and clean rooms, decent gym NO complaints at all!!Genuine Expedia guest review
Service was excelllent and hotel clean but a bit pricey. We knew that going in but still feel it was over priced.Genuine Hotels.com guest review
Lovely hotel. Very nice size room, especially for N.Y. Very clean. Very walkable location to theater, shopping and restaurants. The pastry shop in the bottom of the hotel was verrrry yummy. We would definitely stay there again.Genuine Hotels.com guest review
"1st time visit to hotel"
Overall the stay was great and accommodating. I will consider staying here again based on location, convenience, and qualityGenuine Hotels.com guest review
Awesome hotel!!! All staff made us feel like the most important person in the world!!! Highly recommend for service, ambience and locationGenuine Hotels.com guest review
"The Palace is a hollow palace."
The hotel was beautiful and well situated. However, the staff did very little to make our stay special. Starting at check in when the woman at the desk hardly spoke, never smiled and seemed to have absolutely no interest in my family or me. Perhaps this is the Palace's way of introducing tourists to New York CIty but the people outside teh hotel were […] much more accommodating. The bellman was funny and helpful but in our three day stay there we rarely spoke with or saw any one who seemed to be interested in make our stay pleasurable. The way the entry is situated one could walk in or walk out with hardly ever being noticed. I could not understand what makes this hotel popular. The room were fine but there was nothing else exceptional about the place and I would be happy to never stay there again. Read moreGenuine Expedia guest review
"good, butnot five star!"
This is no longer a five star hotel, unfortunately. There is no more "turn down" service, there are no movie channels on the tv, there are an abundance of Arab television stations obviously catering to an Arab clientele, late at nite when I needed service from the front desk nobody picked up four times, they no longer place chocolates on your bed at […] night as a service of the hotel, as all five star hotels do, they did nothing special for my spouse's birthday (flowers, chocolates, etc) even though I told them in advance it was her birthday, overall service was not up to the previous service of either The Helmsely Palace or the previous owners of The New York Palace. If you're looking for a five star hotel this is not the place to go. Even the bathroom, which was nice, is not up to par of other five star hotel bathrooms...too small, not enough amenities, nothing special unfortunately...okay..but ,again, not five star! Read moreGenuine Hotels.com guest review
Excellent stay only had 1 front desk clerk who was unfriendly. View would have been better without construction on the church. But excellent location and mostly wonderful staff.Genuine Hotels.com guest review
"Disappointing lack of follow-up"
Unfortunately, I left my sunglasses at the hotel when I checked out. They were promptly located and were to be mailed to my home. When it was time to mail them home, they were broken. I filled out the required report, but i have not heard a single word in four weeks. So disappointing!Genuine Hotels.com guest review
"Beautiful hotel with great views, but..."
Be prepared to spend some money. The rooms are comfortable and clean and the views are amazing. The price of the rooms matches the history and location of the hotel but the price of the food and beverages is absurd!! Take a walk down the road and find a number of unique little restaurants and mom and pop hole in the walls that serve amazing food at […] a more reasonable price. The staff, other than the bell service, was not very friendly and did little to assist with questions. They seem to only recommend services they have a financial relationship with (which is limited) and omit all the others. Don't bother asking for help. Pull out your laptop or pad and do a quick search. You'll find what you're looking for online. For half the price, there are numerous hotels in the city that will provide more services, comfortable and clean rooms, amazing views and all the amenities we've come to expect at no extra cost. Read moreGenuine Expedia guest review
"Best hotel ever!"
Would go back in a heartbeat!Genuine Hotels.com guest review
Only had one night there but the experience was lovely. Beautiful room with a terrific view. Everything was extremely clean and very well decorated. Location is excellent. Would definitely stay there again when visiting NYCGenuine Expedia guest review
"Fabulous hotel, perfect location."
We travel to the city frequently and this is our favorite hotel. The location can't be beat…one block off Fifth Ave., a few blocks to the park, directly behind St. Patrick's, closest hotel to Rockefeller Ctr. and Radio City Music Hall. And convenient to both east and west sides. The rooms are light-filled and the most comfortable we've found. And Molton […] Brown toiletries…need we say more. We even spent Christmas here! Read moreGenuine Expedia guest review
Nice hotel. Centrally located. Recommend to anyone.Genuine Expedia guest review
"Great location. Not worth the Price."
Centrally located and in a nice area. Many options for food and transportation near by. I would recommend leaving the hotel especially if you are traveling with children. I would also suggest grabbing drinks and water from one of the many pharmacies in the area. The hotel overall requires updating. Our room was nothing special. The property is not kept […] up to the level you would expect from the rating you see on expedia. I was disappointed in the overall service experience and room conditions. This is our second visit to this particular property in Manhattan and we will not be returning. We had believed their website that they had underwent renovations when we returned this trip. These are purely cosmetic, new linens and updated furnishings. They have renovated some of the public areas and have done some minor work in the rooms. They have not addressed major issues like plumbing, ventilation, wifi, elevators, etc. Hotel still feels dated and has not been equipped with basic technology. We had difficulty getting a signal from our room to make calls and could never connect to the hotel's wifi except when in the lobby. The bakery in the lobby is overpriced and overrated. Read moreGenuine Expedia guest review
Overall Wonderful stay. I have stayed at this property at least 6 times.Only negative was at check in...The front desk receptionist was rather unfriendly and indifferent, bordering on rude…We were given a room beside an active construction site that is adjacent to the hotel. I called the front desk and spoke to the very nice front end manager who quickly […] remedied this and moved us to a nice quite room. The concierge staff is fantastic and was very helpful in securing reservations for Saturday night on short notice. Read moreGenuine Expedia guest review
Loved everything about our stay! Location great, room clean, staff helpful. We'll be back!Genuine Expedia guest review
Pros -My morning ritual at hotels is to go for a jog and then pick up a Starbucks for my boyfriend. Chose to run in the gym and it was great! Nice set of cardio machines and weights with a view of the church across the street (However the church was under construction so it was hard to see). Starbucks right across the street, A ! -Bed was comfy -Got […] dinner through Room Service one night and it was delicious (although pricey). Ahi Tuna, yum. -Concierge was very helpful with checking in for flights and printing tickets -Very easy and fast to get a cab when needed -location is great! Cons -A bit disappointing that there was no complimentary wi-fi Read moreGenuine Expedia guest review
"Still a wonderful spot in Midtown"
We used to stay at the palace 10-20 years ago and remembered it as a glamorous, bustling place. Although it has aged a bit and the reception is a bit of a letdown, overall it did not disappoint. Our room had a fabulous view of the cathedral and the furnishings and finishes had been updated and felt fresh and very tasteful. The old bathtub with shower […] curtain is outdated. And I really disliked the smell of the bath amenities. So, not perfect, but just right for the price. We paid 350/night which seems quite reasonable to me. Read moreGenuine Hotels.com guest review
"This is a wonderful place"
I really enjoyed my stay with the New York palace.Genuine Expedia guest review
"Beautiful and accomodating"
My husband and I had a romantic getaway. It was lovely the staff could not have been nicer.Genuine Hotels.com guest review
"NY Palace ... a PALACE!"
Loved the New York Palace, and the Staff. Very friendly and I thoroughly enjoyed my stay. St. Patrick's Cathedral was under construction, but I can imagine the view would be breathtaking from my room if that weren't the case. I will find out during my next stay!!!Genuine Hotels.com guest review
Great trip to NY..the hotel was the perfect starting point for any daily excursion.Genuine Hotels.com guest review
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