"Won't stay again"
Tub leaked, one day no maid service said she heard voices so didn't make room. Finally tracked her down at 4pm for towles. Guess the level of service depends on if you're in the towers. Vs lower rooms.Genuine Hotels.com guest review
Good expGenuine Hotels.com guest review
"visit to Tim"
The staff was as friendly as any place i've stayed - very pleasant -Genuine Hotels.com guest review
"Business or pleasure"
Very nice rooms Service very outgoingGenuine Hotels.com guest review
"New York palace hotel"
Very nice hotel with great location and serviceGenuine Hotels.com guest review
Beautiful hotel. Unbeatable location. Just a block from 5th Ave and Rockefeller Center. Very clean, modern. Great cafe in premises for breakfast, that was the only meal we had there. Right-sized rooms. Very clean. Toiletries are the best.Genuine Hotels.com guest review
"Wonderful location hotel"
excellentGenuine Hotels.com guest review
"you will love this hotel ....i did"
love it ...everything ..from room to location I will come back and tell my friends job well done..Genuine Hotels.com guest review
"Last minute Perfection"
We booked the hotel last minute and received an extremely good rate. This hotel was well located for what my son and I were doing in town. We ordered room service and everything was just great.Genuine Hotels.com guest review
Great location and great staff! We had a wonderful time in NYCGenuine Hotels.com guest review
"Large rooms for NY"
The Palace is a gorgeous hotel in a great location, but also has the largest standard hotel rooms in NY for a competitive price.Genuine Hotels.com guest review
"NYC with my girls!"
I did upgrade at check in to the Towers to get two Queens and a bigger room for the 3 of us. Originally told the Hotel did not have but 2 doubles in a room, but the towers did. Fabulous view, quiet, and champagne in afternoons!Genuine Hotels.com guest review
"Love the Palace!"
Wonderful staff and stellar customer service. Rooms are very comfortable.Genuine Hotels.com guest review
Great hotel. They upgraded our room and it was beautiful, clean and spacious. Cant wait to stay againGenuine Hotels.com guest review
"A very nice but poorly run hotel"
This is an excellent hotel. It was going to be a great stay. We were there for three days with family. The problem is the electricity went off on the third day! I was taking a shower in the dark. Later on the hotel staff said that it was a "planned power outage" but they did not tell any of us about it ahead of time! I felt like I was somewhere in the […] third world. Another problem is with the room light switches. They are controlled by a central panel instead of by the actual switches. So turning lights on and off can be extremely complicated. Another third world feature. If you can get beyond the third world aspects of the way the hotel is run, you will have an excellent time. Rooms are elegant, clean and spacious, as are the public areas of the hotel. Read moreGenuine Hotels.com guest review
"New York Palace"
Excellent stay at the Palace. The staff were courteous and helpful. The room was very clean and comfortable and we had an excellent view. Will stay here again.Genuine Hotels.com guest review
"Lovely and friendly hotel"
Staff very friendly and helpful. Great restaurant recommendations. Room very clean and comfortable. Lived toiletries. Would definitely stay here again. Great little French bakery in lobby - cinnamon muffins, coffee and croissants excellent. The only suggestion would be to provide a coffee pot in the room. Also- we didn't have face cloths.Genuine Hotels.com guest review
"A luxurious retreat!"
Everything was perfect!Genuine Hotels.com guest review
"# 1 I will come back love it"
Just wonderful close to all shops food Starbucks shows... I had tell all my friends and families about how lucky I found your hotel your hotel will be only one I stay if I can be lucky to get a room.. Thank you job well done my husband also was in the hotel business for 49 yearsGenuine Hotels.com guest review
"A great experience at the Palace"
The staff was extremely friendly and helpful. They accommodated an early check in, an in room refrigerator, and held our luggage on the day of check out until we were ready to leave NYC later that evening. The room was very clean and comfortable and the size of the gym was impressive with full range of workout equipment and weights. We would definitely […] recommend this hotel in NYC for families or couples. Read moreGenuine Hotels.com guest review
"Our "go to" luxury hotel in Midtown"
We stay here frequently for NYC overnight or weekend escapes and it rarely disappoints. Rooms and beds are very comfortable and the service is always good.Genuine Hotels.com guest review
It is a good trip in this hotelGenuine Hotels.com guest review
"Gorgeous Hotel with a Great Location"
Had a great stay. The location was perfect; very close to Central Park and the Theater District. The hotel gym was very impressive, and the room was spacious and beautiful.Genuine Hotels.com guest review
"LOVE the NY Palace"
Perfect!Genuine Hotels.com guest review
Great getaway~!Genuine Hotels.com guest review
Couldn't have been better, except for the freezing cold!Genuine Hotels.com guest review
A great stay!Genuine Hotels.com guest review
Was there for work, but stayed into weekend for pleasure with family member. Pomme Palais was wonderful for breakfast or snacks. Troubles Trust, comfy and all staff very accommodating. Can't wait to return!Genuine Hotels.com guest review
"classy hotel in midtown NY"
gorgeous classy hotel in great location for visiting midtown NYC.Room was big, well lit, beautifully furnished and spotless.even with the windows open it was quiet which is great for NYC.Genuine Hotels.com guest review
This is our second time staying in this hotel. We booked here again not van thinking twice about it. Great location. Great staff. Big rooms. Clean rooms. Ease of getting into elevator smooth.Genuine Hotels.com guest review
"I love this hotel"
Great hotel and great service,Genuine Hotels.com guest review
"Im glad I picked this hotel"
beautiful hotel, great location, nice service, comfortable roomGenuine Hotels.com guest review
Excellent mid town location close to all the major attractions - MOMA/ 30 Rock/ St Patrick's/ Time Square/ Central Park, etc. Staff doesn't seem very happy right now!! Several seasoned customers mentioned to us that the service has recently suffered. We thought the hotel was beautiful and the service was fine!! Great Rate through Hotels.comGenuine Hotels.com guest review
This hotel was very beautiful and convenient. We had a corner room with views of the city from two sides. We were able to walk from grand central station to the hotel. They allowed us to check into our room early, so we didn't have to wait or take our suite case with us. We walked to the Empire State Building, Broadway and the American Girl Doll Store. […] We also saw Rockefeller Center and Times Square. Anyone that would rate this hotel any less than perfect, is out of their minds. Read moreGenuine Hotels.com guest review
wonderful.. will definitely come back next time..Genuine Hotels.com guest review
"Great hotel in a great location"
Stay was excellent. The hotel is in a perfect location, concierge so helpful, making lunch and dinner reservations for us.Genuine Hotels.com guest review
Lines checking in. It took almost 1 hour. Getting your luggage after check in took 2 hours. This is the worst hotel we ever stayed in. Never again.Genuine Hotels.com guest review
The NY palace is fabulous!!! Great location if you are staying mid-town. Weekend trip, free parking nearby on the street after 7pm. Walking distant to Rockerfeller Center, Central Park, shopping, great restaurants, etc!!! Definitely stay again!!Genuine Hotels.com guest review
Very nice old school hotel. Clean, comfortable room was very nice. Too bad no restaurant in the hotel though.Genuine Hotels.com guest review
"Excellent stay at the Palace Hotel in NYC!"
My wife and I booked the same day and received an $895 room for $229. The room was large and luxurious. The service was excellent. The staff was amazing across the board. We had a beautiful holiday get-a-away week-end in a beautiful place.Genuine Hotels.com guest review
I waited two hours to check in. The line was very long and there was not enough custumer service. I had to wait on the line twice because the room was not available until 4Genuine Hotels.com guest review
Came for a spa getaway with mother and daughter. Spa was a huge disappointment. Relaxation area was a corner with uncomfortable chairs and massage was worst I ever had. Definitely don't come for the spa. Also check-in was disorganized and slow and parking attendants were rude.Genuine Hotels.com guest review
I stayed for 1 night and didn't wanna leave, I love everything about that placeGenuine Hotels.com guest review
"A special NYC venue"
Corner rooms are very spacious. Window treatments allow for amazing city viewing and privacy.Genuine Hotels.com guest review
Very impressed! Stayed in NYC a lot at the best places and this is as good as it's going to get. Don't hesistate to stay here.Genuine Hotels.com guest review
Very nice hotel with significantly larger than average sized room (for NYC) and beautiful view of midtown. Only negative was a 45 minute wait in line at reception on check-in, but it was New Year's Day with lots of turnover and probably a reduced staff.Genuine Hotels.com guest review
"Palace hotel ny review"
The Palace and location are both excellent. They did seem to be a bit short staffed during the busy holidays. Wish they had a pool for the kids.Genuine Hotels.com guest review
"Overall, a very nice hotel."
Very nice hotel, great location, beautiful lobby and entrance. The rooms were nice and clean, but the bathrooms weren't too impressive. Overnight parking was ridiculous at $70 per night, but I guess that's NYC.Genuine Hotels.com guest review
"Not All That Impressed"
I wasn't given much of an introduction at check-in, and then there was no room-service menu in the room. It took two unsuccessful calls before I was annoyed during the third call, and a menu arrived. The food, when I eventually got it ordered, was excellent. On the second night there, the bathroom flooded, I believe from a leak at the toilet connection. […] I called and reported this, letting them know that I had cleaned up the water, as I had to take a shower. I asked then to wait at least a half hour before coming in. Sure enough, a maintenance person was rapping on the bathroom door five minutes later. Overall, I expected better in the way of service. Read moreGenuine Hotels.com guest review
ALWAYS EXCELLENT SERVICE GREAT LOCATIONGenuine Hotels.com guest review
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