"Quality of service was excellent!"
Wonderful!Genuine Hotels.com guest review
Customer Service was excellent. The A/C was a little weak in our room.Genuine Hotels.com guest review
Great view....great service....loves the hospitality over all. Customer service was great and on point. I'mGenuine Hotels.com guest review
"hanging out in ATL"
Room was awesome. Staff is awesome. Elevators are confusing but cool. Will be a regular from now on.Genuine Hotels.com guest review
Very nice hotel I will stay there againGenuine Hotels.com guest review
"Awesome Hotel - I will be back."
Oh wow, the hotel was awesome. Employees so nice and helpful. The view from the Hotel room was wonderful. We could stop looking out the window. lol this hotel is just beautiful.Genuine Hotels.com guest review
Everything was great valet was a little slow because of all the guest but overall everything was great And all staff was nice !Genuine Hotels.com guest review
"Great place for romantic getaway"
Great place to stay!!Genuine Hotels.com guest review
"Nice place to stay"
Nice stayGenuine Hotels.com guest review
It was great!Genuine Hotels.com guest review
Hotel facilities were good! My room was cold even when the thermostat was set for 80 degrees. The business office was out source so you are subjected to charges for boarding pass printing and internet usage. Most hotels are free.Genuine Hotels.com guest review
Great!Genuine Hotels.com guest review
Great night...very friendly staff, great food at High Velocity sports bar Only downside was no shuttle to concert we were attendingGenuine Hotels.com guest review
"Is what it is . . ."
Everything went well except the bar managed to accidentally swipe my card 5 times too many, and it took a couple days to clear everything up . . .Genuine Hotels.com guest review
Requested one of the top floors and got it thanks to attentive staff who paid attention to my request comments on hotels.com. We dined at SEAR and it was ok- overpriced and the waiter was a little snippy. Went to the bar and felt a pleasant buzz of nightlife activity throughout the lobby while getting our buzz on from the drinks. Room was fantastic […] and clean, great views at night, overall just perfect for our purposes ;) Read moreGenuine Hotels.com guest review
I love this hotel. I do think the prices are a little steap.Genuine Hotels.com guest review
Stayed for a birthday weekend. I had a great stay. Easy check-in and very conveniently located to major downtown attractions. Only downside is that although they brought clean towels, no one came to clean our room while we were out.Genuine Hotels.com guest review
"Marriott Marquis Atlanta"
Its a fine hotel for a business trip. Relatively convenient, friendly staff, off the rack room. No bathrobe, though.Genuine Hotels.com guest review
"Good for business needs"
Centrally located, with parking garages in the immediate area as well in walking distance of dining.goodGenuine Hotels.com guest review
"My family vacation"
Loved it. Parking is expensive and no microwave in room, also no complementary breakfast.very comfortable beds and great view, beautiful hotel, and area around it.Genuine Hotels.com guest review
"Had A Great Time"
Check in was smooth and the staff was very friendly & knowledgeable. We didn't valet park so we had to park elsewhere and walk back, but it wasn't far. We were given a room on the 8th floor which was clean, bed was comfortable, and the view was pretty decent outside (looked better at night). The restaurant onsite served great food & the drinks weren't […] light either :) - if I had any complaints at all, it would be the lack of a fridge in room (we like to bring our own drinks when we travel) & the pay per day Wifi - just feel like at this day & age, wifi should be included. No worries, we'd stay there again. Read moreGenuine Hotels.com guest review
Service was sub-par at best. The staff was friendly. The service was a bit slow- waited about 25 minutes for a replacement iron. And everything at the hotel is a charge. I called room service to simply request a pair of utensils, to which I was told would be a $4 charge. Then I asked if there was a microwave on-site to warm some food, and to no surprise, […] there wasn't a microwave on-site, but room service could heat up the dish for a fee. Oh, and the fee depends on what's being heated. Aside from that, valet was always prompt, but pricey. Location is a plus as well. When checking-in, my room was upgraded, and I was given a city-view room on the 41st floor. Would I stay here again, maybe, but not likely. Read moreGenuine Hotels.com guest review
The stay was very nice! The room and hotel was very clean!Genuine Hotels.com guest review
"Nice hotel for business or pleasure in ATL"
Great hotel. Nice Staff. Clean Rooms.Genuine Hotels.com guest review
I had a great stay! The rooms were clean and the service was wonderful! I would highly recommend this hotel to future customers.Genuine Hotels.com guest review
I was in town on Official Military business, every opportunity that I had to deal with the staff, was absolutely awesome.Genuine Hotels.com guest review
"Good Time in Atlanta"
Excellent for a warm getaway from the cold north! Great weekend! 5 starsGenuine Hotels.com guest review
Hotel was great, bed was a little hard for my taste. Would have loved to have had a microwave and refrigerator but service was excellent.Genuine Hotels.com guest review
"not worth the money"
The public area is great. We ate at Sear and had a great meal. The room was a different matter. The chair was dirty, the bed was terribly soft and uncomfortable. The pillows on the bed were sofa size throw pillows and two without pillowcases. I would definitely prefer king pillows. Coffee in room was fairly nasty as well. We were offered free WiFi and […] were then billed for it. We had to call guest services to have it removed from the bill. Read moreGenuine Hotels.com guest review
"Good hotel, misleading free parking"
Very impressive hotel, however, the description mentioned there would be free parking but in reality they had "free valet parking" which should have been labeled accordingly, since I had to pay more for the option and still had to fork over tips every time I wanted my car, and the breakfast was amazing.Genuine Hotels.com guest review
"An Atlanta Must.."
We thoroughly enjoyed the hotel and plan to stay many more times in the near future. You are in the heart of the city at an upscale hotel without the ridiculous prices. What more could you ask for?Genuine Hotels.com guest review
"Great Hotel with Beautiful Atrium"
Beautiful hotel and the atrium is breathtaking.Genuine Hotels.com guest review
"Great location for Americas Mart"
Great location for Americas Mart. The rates are high for the room & bathroom size. Have stayed in many 4 & 5 star hotels that offered much better rooms for the $$$$. Our room had bubbling & peeling paint on the walls. We stayed in the spring last year and the rates were more reasonable. We felt they were taking advantage of the consumer due to the market […] going on at the time of our stay. As far as the overall service and amenities though they were very good. Read moreGenuine Hotels.com guest review
"Marriott does it again! Amazing!"
Absolutely love staying here! Live locally, but makes it seem like a get away each time!Genuine Hotels.com guest review
Great hotel, wonderful staff. Will stay again!Genuine Hotels.com guest review
"Nice Market location --but you pay $$$ for it."
Very nice hotel--prices were quite high.Genuine Hotels.com guest review
Definitely a business hotel, the room could have been a little cleaner. Didn't spend much time at the hotel, but the bed was comfortable and it the downtown location was great for our purposes.Genuine Hotels.com guest review
"Nice hotel, research parking options before stay"
Hotel was very nice, front desk person was pleasant but not overly nice like I would expect at this type of place. Was told by valet person that the only parking option for the hotel is to valet park and no where around to self park. Found out later there is a lot and a garage on the next block we could have parked in and saved money. Should have done […] my research first but not happy that I was lied to by the valet person. Read moreGenuine Hotels.com guest review
Everything was great. Check in time was slow but other than that everything was good.Genuine Hotels.com guest review
I would rather notGenuine Hotels.com guest review
"Buckhead is worth the drive for their service."
The location and hotel interior are one of a kind. The restaraunts in the hotel are very nice as well. However, the service was par at best. We purchased a room with complimentary breakfast. I called 1 week before our stay to ask when breakfast closed. The desk clerk told me 2pm because of New Years Day. After arriving to the hotel, a different desk […] clerk told me 2pm too. A new desk clerk then told me breakfast closed at 11am. It was 11:20. I informed her of what the previous 2 clerks had told me. She then said "She wasn't sure" and then told me I have to ask the people at the restaraunt where breakfast is served (inside the hotel). She didn't even know yet she checks people into their rooms. Finally, the hostess at the restaurant told me breakfast closes at 12pm. We went to the catwalk that connects the hotel to the garage over the street. All the doors were locked to get to the garage. There was a lady hotel worker sitting near the doors seeming to do nothing. When we and several other guests asked to get thru the doors, she literally said "I don't know why they locked the doors, and I don't know when they will be open". So, we had to walk on the street. Walking on the street was not a big deal, but when I paid $250 a night + $20 parking I expect much better service. Most of all, I expect a hotel worker to answer such simple questions. Lastly, the room was great except for $15 fridge fee, $15 wifi fee, and 3 empty shopping/trash bags stuffed under our bed. Read moreGenuine Hotels.com guest review
"The WORST Customer Service I have ever experienced"
I would sum up our stay at the Mariott Marquee Atlanta as a lack of customer service sandwiched in chaos. They were understandably busy in the midst of a college bowl game, but this does not excuse a major hotel chain for the significant lack of organization and attention to guests that we experienced during our stay. It began with no parking at the […] hotel, no help getting our bags and even being told we could not park our car while we got everything inside and checked in. The room was clean and comfortable but with NO TOWELS. The housekeeper in the hall had no towels to give me and three phone calls produced no results, only excuses about the hotel being very busy and assurances that they were on their way.by the time we checked out of the hotel the next day, we still had not received towels. Check out consisted of hoofing it back to my car in the lot down the street, arriving back to the hotel and having to wait 20 minutes behind the circus of cars ahead, as a number of hotel employees watched on making no attempt to pitch in to help relieve the congestion or try to direct the traffic into a better pattern. In addition to the extra charges that have appeared on my final bill, including a breakfast I paid for when I booked the hotel, I drove away from the Mariott Marquee Atlanta promising to never stay here again. I've had better experiences at cheap motels. Read moreGenuine Hotels.com guest review
"Not impressed AT ALL"
LET ME FIRST WARN YOU: this hotel DOES NOT HAVE FREE WIFI. Which is unheard of in 2015, but if you want to use wifi you have to pay 14.95 per day for their slowest internet connection. Upon booking in, our requested two double bed room was not available so we were upgraded to a room with a better view having one king sized bed. The room was clean, and […] the bed was comfortable. The maids came to clean the room every morning but NEVER replaced the towels. We had to call every night we were there to get new towels, which would take 4-5 hours before being delivered (at slow hours such as 11 pm - 3 am. There is no microwave in this hotel. You may have the kitchen microwave your food for $4, which they are extremely rude if you ask for them to do so! No problems from the valet service personally, but while waiting to pick my car up one afternoon a woman was complaining about her car being hit! I saw them driving reckless more than once so beware if you like to use the valet. Read moreGenuine Hotels.com guest review
"Peach Bowl Trip"
Loved everything with exception of waiting for elevators while a youth group went up and down, up and down. Might consider offering free print service for a small project that came up. There seemed to be many nickel and dime costs that's could have been comped given the cost of the room.Genuine Hotels.com guest review
I had stayed here about 10 years ago and remembered that its was very nice, clean, comfortable and reasonably pricedGenuine Hotels.com guest review
"Dec. 29th stat at the Marriot Marquis."
Great room with a stellar view. The only problem with the room was that we only had one wash cloth in the bath room. Ordered room service after a Hawks game. Food was great as was the service.... of course pricey, but very good. I also had to use the business center. Signage on how to get to this place was poor. I wandered around for a few minutes trying […] to find it. But I will stay here again. I liked the attitude of all the workers from check-in to check-out. Read moreGenuine Hotels.com guest review
"Peach Bowl visit"
Great staff and very clean hotel. This was the TCU team hotel for the Peach Bowl and the hotel was definitely prepared. The staff was wearing TCU caps, which was cool.Genuine Hotels.com guest review
In Hotlanta for the Peach bowl. Friendly staff, easy check in-check out. Great location in between the Hyatt Regency and the Hilton. Walkway to both hotels, so you never have to go outside! This was great since it was very cold. Parade started on Peachtree St. right at the hotels and went straight to the Georgia Dome. Easy walk/ great location!Genuine Hotels.com guest review
We first get to the hotel an hour after designated check-in time at 3:00 and our room which was a Junior suite and it was not ready so we were placed in a regular room and was not placed into our suite until around 6:30. When finally put in our room our sink faucet was broken and we did not have running water in our sink. Hotel service was awful I call […] and asked for towels, because our room had NONE and it took over an hour to get towels. I loved the hotel but our room and the service was MORTIFYING. Read moreGenuine Hotels.com guest review
"It is good but could be better."
The room was not cleaned until 3:30 pm.Genuine Hotels.com guest review
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