All hotels in Monterey, California, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
700 Munras Ave, Monterey, CA, 93940, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.0 / 5Excellent

Score breakdown (from 1,110 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.3
  • Comfort
    3.9
  • Condition
    3.9
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Casa Munras"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a very pleasant stay the rooms were very nice and the service was excellent. We walked every where we needed to go to it was great. Overall the whole experience was awesome and I would definetly go there again.
Genuine Hotels.com guest review
1 night romance trip Mar 5, 2015
A Traveler
US
3.0 / 5Good
"Good stay, we'd do it again."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The room was clean and comfortable though there was a funky smell. The staff was extremely attentive and helpful.
Genuine Hotels.com guest review
1 night romance trip Mar 4, 2015
Jeffrey
US
3.0 / 5Good
"Decent hotel close to everything."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My wife and I spent three nights at Casa Munras. This was our second time to stay here. The first time, we upgraded to a large corner room with a king bed and fireplace. This time we settled for what we had reserved: a standard cozy queen without a fireplace. The room was clean but the carpets seemed old and musty so we just kept the windows open a lot. The staff was very friendly and helpful. We didn't use the pool but it looks very nice and clean. We used the fitness room daily, which had minimal equipment but adequate. It was also very clean. The Spanish restaurant on the property is nice and has outdoor patio seating and a fire pit to sit around. We had dessert and coffee there one night during their dessert happy hour (buy one, get one free) and we really enjoyed it. There were some landscapers or renovators outside one morning who were talking quite loud. A few of the hotel guests were quite loud as well. We asked one lady to please talk and smoke somewhere other than near our window. The other guests were yelling and we had to call the front desk. It got quiet right away. What we like most about staying here is that the price is reasonable for the area, the location works for us because it's close to downtown and there are plenty of things to do and plenty of places to eat all within walking distance. The rooms are not excellent but adequate. Would we stay there again? Sure, but we do hope they change or deep-clean the carpets!
Genuine Expedia guest review
Other trip Mar 6, 2015
Will
US
5.0 / 5Outstanding
"was close to the convention center for a kiwanis"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
was a nice place.. would you please send me a copy of the invoice. !!!!!!!!!!
Genuine Expedia guest review
Other trip Mar 2, 2015
harry
US
4.0 / 5Excellent
"Setting nod hotel theme"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I like the hotel theme and the rooms are nice. The hotel was close to shops around downtown area.
Genuine Expedia guest review
Other trip Mar 2, 2015
marvin
US
5.0 / 5Outstanding
"Great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay went really well. No problems with the room.
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Lovely historic hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great location, near many restaurants and only a short walk to the ocean. Lovely room and facilities, didn't use the spa but wish I would have had time. Did eat in the restaurant out on the beautiful patio by the fire. Food and service were both really good.
Genuine Hotels.com guest review
1 night family trip Feb 24, 2015
A Traveler
US
4.0 / 5Excellent
"Great getaway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I went there for a romantic getaway for my birthday, the place was very nice and the staff were very helpful. The room they put us in was super noisy we could hear everything from outside and the rooms around us. We went to talk to the staff about it and within ten minutes they moved us to a new location and it was amazing. So peaceful and in a great location. The restaurant was AMAZING! Some of the best food I have ever had. And I loved that check out was at 12 so we could sleep in a little and still go to breakfast and not worry about our luggage. I will for sure be back to stay again.
Genuine Hotels.com guest review
1 night romance trip Feb 20, 2015
Jennifer
US
5.0 / 5Outstanding
"Great Hotel in Monterey"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love how clean the hotel is and it's dog friendly
Genuine Hotels.com guest review
1 night family trip Feb 18, 2015
Raquel
US
4.0 / 5Excellent
"Friendly service, clean rooms and good locations!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel rooms were nice, older tv with a DVD player, so you may want to pack a few movies. They have a dvd library you can borrow from. The staff were super nice. Main building is really nice, disproportionately so when compared to the hotel rooms, but there is a lot of construction going so that may change. Pool was nice. Location is good. Easy walk to restaurants, Trader Joe's, Peets coffee, and downtown is not too much further. Kids enjoyed our stay.
Genuine Hotels.com guest review
1 night family trip Feb 19, 2015
Eric
US
4.0 / 5Excellent
"Little room means little bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This place was very cozy. The room was smaller than the standard room, but just big enough for what we needed. The bed we got was a definitely a full size or double bed, and not a queen which I was a little bummed by, but overall it was a nice place with a nice, convenient location.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Sam
US
5.0 / 5Outstanding
"I Enjoyed the stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
It was nice place to stay!
Genuine Hotels.com guest review
1 night trip with friends Feb 20, 2015
Venera
US
4.0 / 5Excellent
"Superior hospitality from Cynthia at Front Desk!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Cynthia the front desk agent was the best! Other hotels should have their front desk staff train by sitting in the lobby and watching her.
Genuine Hotels.com guest review
1 night business trip Feb 18, 2015
A Traveler
US
3.0 / 5Good
"Standard"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was a standard room, my only complaint is that it was very noisy when any of our neighbors were taking a shower.
Genuine Hotels.com guest review
2 night family trip Feb 16, 2015
Sarah
US
4.0 / 5Excellent
"Nice hotel, but very limited parking"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel and room were very nice. The pool was clean and heated--we used it. The room was nicely furnished--a bit small, but had nice details. Hotel staff was terrific. The parking was very limited, and the lot was not well lit. Construction on the nearby building left lots of dirt and debris across the roads around the hotel. I love that they had EV chargers. While all the spots were filled by non-EV vehicles, the staff promised to reserve them if you tell them ahead of time that you drive an EV. I'll definitely tell them that next time. The only negative was that the pillowcases kept snagging my hair overnight. Not sure what kind of material that the pillows had.
Genuine Expedia guest review
Other trip Feb 22, 2015
ivan
US
4.0 / 5Excellent
"Casa Munras"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
It was a beautiful and comfortable room. Don't let the gas stations and Denny's across the street fool you. The front office is gorgeous and everyone is very friendly. I love that they offer late Check out without a fee. Overall good experience
Genuine Hotels.com guest review
1 night romance trip Feb 16, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Clean with nice staff. Restaurant and lounge were nice, rooms were clean but a bit old and the floors were uneven in ours. Nothing really extravagant but a nice place to stay for a stay in monterey. Close to town and wharf. Walk to everything.
Genuine Expedia guest review
Other trip Feb 19, 2015
A Traveler
US
4.0 / 5Excellent
"Great location, reasonable."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Clean and adequate. Suits the travelers need for clean, convenient, roomy.
Genuine Expedia guest review
Other trip Feb 12, 2015
A Traveler
US
5.0 / 5Outstanding
"GREAT hotel restaurant"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The Casa Munras is a well situated and comfortable hotel. The hotel, at present, is undergoing a significant restoration, so the driveways are a little chopped-up and the mornings can be a little noisy (single pane glass windows). Also, the rooms are not air conditioned, so open windows tend to allow errant noises into the rooms. HOWEVER, the hotel restaurant - Esteban - is an OUTSTANDING restaurant. The wine list is eclectic but offers superior wines in all price categories. The tapas style meal selections are delectable and well proportioned... truly a "must dine" experience when in Monterey.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Michael
US
5.0 / 5Outstanding
"Great stay centrally located"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Check in staff was extremely friendly and professional. The lobby was clean and very well decorated. Although the rooms were somewhat small; they were quaint, well furnished, and well equipped. Although there was construction taking place during out stay, the staff kept us informed and it was never an issue. all in all a great place to stay.
Genuine Expedia guest review
Other trip Feb 11, 2015
A Traveler
US
3.0 / 5Good
"Unexpected construction"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location for walking around downtown, and even to wharf. Nice hotel, except renovation going on during our stay that we were not aware of when booked. Crews with trucks, bobcats, backhoe, jack hammer, etc began at 7:00 am every morning right outside our room....
Genuine Hotels.com guest review
3 night romance trip Feb 3, 2015
Steve
US
4.0 / 5Excellent
"Nice hotel in lovely Morro Bay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
We were on a road trip via High Way 1 to North from Los Angeles. The Hotel has good location and service. I have nothing to complain about other than the deco. It was quite unique (out dated) to my mind, but was not a discomfort of any kind what so ever. Room was clean and cozy and bathroom had a nice jacuzzi in it.
Genuine Hotels.com guest review
1 night romance trip Jan 28, 2015
Mari
US
5.0 / 5Outstanding
"Excellent stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Wonderful service. Centrally located. Rooms are OK but being renovated. Great value.
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
1.0 / 5Poor
"Stay away from Casa Munras"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
People partied loudly outside our room until 3:30 am. The hotel hands out an information sheet to each guest. The first line states that Siesta time (quiet time) is 9 pm to 9 am. Obviously this was not the first time they've had loud late night guests. But it seemed that the hotel showed no interest in enforcing it's policy. It was a miserable night.
Genuine Hotels.com guest review
Response by Casa Munras Garden Hotel & Spa
We are so appreciative of your review and are truly sorry that your stay was less than entirely restful. We can assure you that guest comfort is certainly a top priority of ours and do employ a night security guard to ensure that our hotel policies are enforced. Additionally, as you mentioned we do state in our welcome letter that siesta hours are from 9:00pm – 9:00 am, as we strive to provide a restful environment for our guests and are very sorry that we fell short of this during you stay. We sincerely hope that we might have the opportunity to welcome you back to provide you with a more comforting stay. Sincerely, Management of the Inns of Monterey
1 night romance trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Solid place to stay in Monterey. Within 20 minute walking distance of cannery row and the wharf.
Genuine Hotels.com guest review
1 night trip Jan 18, 2015
A Traveler
US
4.0 / 5Excellent
"Good."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall, good place and location for a couple nights.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
3.0 / 5Good
"Pictures of rooms is not what you get"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was dissapointed about the room. Got a king bed with fireplace but very small. Hotel is under construction but we're not advise.
Genuine Expedia guest review
Other trip Jan 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Casa Munras Romantic"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A romantic weekend! We really enjoyed the fireplace and the privacy!
Genuine Hotels.com guest review
1 night romance trip Jan 17, 2015
A Traveler
US
3.0 / 5Good
"Business Travel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel personnel are very gracious. The hotel is currently under construction, which makes parking very challenging. The rooms are neat, but could be a little cleaner.
Genuine Expedia guest review
Other trip Jan 19, 2015
C
US
3.0 / 5Good
"Casa Munras"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
The location of the hotel was good and the room was clean, but very outdated. The bathroom had a formica countertop which I don't think I have seen in a hotel bathroom in over 25 years. It was only about 8 inches deep so only very small items fit on the counter. The shower was clogged so by the time I finished my brief shower, I was standing in two inches of water. The desk had multiple large and deep water rings which wouldn't have been a huge deal if the rest of the room was updated, but it just added to the feeling that the room was neglected. On the positive side, the bed was comfortable and the room had all the amenities a more updated room would have such as coffee/tea and iron/board. The hotel was within walking distance of everything I wanted/needed to do.
Genuine Hotels.com guest review
Response by Casa Munras Garden Hotel & Spa
Thank you for your review and for visiting Casa Munras Garden Hotel and Spa. We are very pleased to share that we are currently undergoing extensive guest room renovations with two building being completed mid-February and three more by mid-May. The scope of the renovation plan for the guest rooms will include upgrades to the plumbing and electrical systems, and significant upgrades to the insulation in the walls and ceiling. We will also be installing double pane windows to minimize noise transmissions and all new furniture, 42” flat screen televisions, ceiling fans and air conditioning in many buildings. We truly hope that you might consider returning once renovations are complete to experience the exciting changes firsthand. Sincerely, Management of the Inns of Monterey
2 night business trip Jan 14, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Liked the hotel and its restaurant. Basically a motel but well done.
Genuine Expedia guest review
Other trip Jan 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel, great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Enjoyed my stay, will definitely come back! Huge shower, small tub.
Genuine Expedia guest review
Other trip Jan 18, 2015
Kori
US
5.0 / 5Outstanding
"Anniversary getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is a great hotel! Our room was clean and comfortable and the spa was pure bliss. (I enjoyed a spa treatment while my husband went golfing.) So relaxing! The hotel is within easy walking distance to the wharf and cannery row with lots of restaurants to choose from.
Genuine Expedia guest review
Other trip Jan 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location.. Walk to downtown is very easy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful hotel.. Good drinks and food.. Would definitely recommend to busy traveling people!!
Genuine Expedia guest review
Other trip Jan 10, 2015
JB
US
5.0 / 5Outstanding
"well maintained"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quaint hotel. Beautiful gardens.
Genuine Hotels.com guest review
1 night business trip Jan 2, 2015
Teresa
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We liked our stay and would go again. I really liked the feel of the place. The dinner we had was fantastic.
Genuine Expedia guest review
Other trip Jan 8, 2015
A Traveler
US
4.0 / 5Excellent
"Cozy and close to all the Monterey attractions."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Stayed here for our anniversary. The room was very nice, more like a bedroom than a hotel room. The gas fireplace made it cozy. The hotel restaurant was excellent.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
Noah
US
5.0 / 5Outstanding
"Fantastic memories"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Our stay was fantastic! Very nice roomy accommodations and quiet. Nice location for walks to downtown and Fisherman's Wharf!
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2014
Brenda
US
4.0 / 5Excellent
"CAsAs Munras"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotel is going thru some significant reno. Construction also caused parking to be funky. Older hotel room was clean, comfortable, and decent. Appreciated the featherbed on the mattress. The heater was noisy thru the nite, but the fireplace was nice. Had a wonderful massage at the on-site day spa, however the atmosphere was more clumsy, than zen. Little details were 'off' - candles in the women's locker room not being lit; a dead orchid on the bathroom sink; someones personal shave cream left in the (dry) shower stall; and the music was a bit too loud during the treatment. Apparently, there was a hot tub at the day spa we could have used, but no one told us. The lady at the desk as you first walk in seemed gruff and in a flustered demeanor proclaimed there were no early check-ins. Though she wasn't outright rude, she wasn't welcoming - not good since that desk is the first thing encountered when walking in. The check-in staff was friendly, but a seemed disinterested, not telling us about the construction or related parking difficulties; pool use/hours; the on-site day spa; the on-site restaurant; concierge services; or the free walking map or cookies. Had breakfast at their on-site restaurant/Esteban's - beautifully presented, but again staff seemed disinterested. Overall decent with a great location and tons of potential, but the lackluster customer service should be improved to enhance the customer's experience.
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel is about a 10 min drive to the Aquarium. The staff was not super attentive a often too busy to help us. The walls were hollow so every step above us and every tv next to us was extra loud! The room and bed were clean and comfortable.
Genuine Expedia guest review
Other trip Jan 4, 2015
A Traveler
US
3.0 / 5Good
"a fair place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Nice stay
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
A Traveler
US
4.0 / 5Excellent
"Clean and Comfortable"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The beds were the best part. Very clean and comfortable!
Genuine Hotels.com guest review
1 night romance trip Jan 1, 2015
A Traveler
US
4.0 / 5Excellent
"Good value, clean room, comfortable bed"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was a decent experience. They are remodeling so the construction work is causing limited parking to get even more challenging. Rooms were clean and the fireplace was cozy. The room and bathroom are clearly older, but they are painted and furnishings are updated. Bed was very comfortable for both of us. That and cleanliness are bottom line for us and I'd give it a thumbs up. Good value for the price.
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
Daniel
US
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very clean room, comfortable bed, quite neighborhood. Would recommend.
Genuine Hotels.com guest review
2 night trip with friends Dec 26, 2014
Jonathan
US
4.0 / 5Excellent
"Great place for the price!"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice place, walking distance to shops and downtown.
Genuine Hotels.com guest review
1 night romance trip Dec 22, 2014
Javier
US
4.0 / 5Excellent
"Inn the heart of Monterey"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Within historic Monterey you can find no better place to stay than this traditional motor hotel with attitude. At first glance it is a Monterey historic designed motel, but wait! There is a spot on Tapas Restaurant,Esteban. The patio invites you to take in the night and get to know those who love fore and wine. The staff respond to technologically naive people like myself by coming to your room and making stuff work. And it's going to get better! Construction was underway and the new interiors will bring what is good to great. I'm looking forward to my next stay already.
Genuine Hotels.com guest review
2 night trip Dec 17, 2014
Douglas
US
3.0 / 5Good
"I love this hotel but..."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The staff is a little lackluster, they used to be super friendly and engage in dialogue with me, I have staying here for years. They are renovating for the next year....I feel like the spa should be included as part of the stay..not spa services but the spa.....I am losing my faith in this being my favorite place to stay.
Genuine Expedia guest review
Other trip Dec 18, 2014
A Traveler
US
3.0 / 5Good
"Downtown Monterey Hotel"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
The staff at the front desk were very outgoing and generous in their offers to help with directions, restaurant recommendations, etc. The first room we were given was unacceptable. The carpet was very dirty and worn , the furniture was old and chipped and stained, and the room was extremely musty. I picked up a strange object from the carpet and could not identify it. It may have been a large dried out centipede-like worm; we were not sure. The second room was better. It, too, had some issues. The chair by the entrance had something splashed and smeared on its seat cushion. The furniture showed its age, but it did have a flat screen TV- the first room had an old tube TV.
Genuine Expedia guest review
Other trip Dec 15, 2014
Jim
US
4.0 / 5Excellent
"Good location and comfortable stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Had a very comfortable stay, and excellent location. Will stay there again when possible. Only drawback was the construction going on on some of the hotel areas
Genuine Hotels.com guest review
3 night romance trip Nov 24, 2014
A Traveler
US
3.0 / 5Good
"Decent, but some issues."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It's a decent hotel in a clean neighborhood, and they were obviously making renovations. The renovations were well done and the decor of the room was pleasant and comfortable. It was not clean however. There was a dead spider stuck to the ceiling, and the bottom of the bathtub was dirty. Also, the walls are exceptionally thin. We could hear the conversation in he room next to us very clearly.
Genuine Hotels.com guest review
Response by Casa Munras Garden Hotel & Spa
Thank you for sharing your feedback regarding your recent stay. Though we were all pleased that you enjoyed our location and found your guest room to be comfortable, we were disappointed that we fell short of providing you with an absolutely delightful stay. We can assure you that the cleanliness of our guestrooms is of the utmost importance to us and will certainly address these items with our Housekeeping department. Additionally, I would like to share that we will be making significant upgrades to the insulation in our guest rooms as well as installing double pane windows to minimize noise transmissions during our extensive guest room renovations. Currently we are in the process of phase one, with two buildings being completed mid-January and three more by mid-May. We hope that we might have the opportunity to welcome you back once our renovation is complete to have you experience all the exciting changes firsthand. Sincerely, Management of the Inns of Monterey
1 night romance trip Dec 6, 2014
Shaun
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews