Very nice lounge area.Genuine Hotels.com guest review
"Great location, great Hotel"
This hotel is very good. We love to stay there, because the rooms are clean, the staff very thoughtful and the price is reasonable (for NY!). It would be even better if we had a little refrigerator in the room, but it is a small inconvenience... We will be back there!Genuine Hotels.com guest review
"location location location"
Hotel ( lobby mainly) has been upgraded since last visit. Much brighter. Room was very quiet ( 9th flr) pleasant surprise.So convemient to subway...to city and bouroughs. Adjacent blocks plenty of decent delis and take out for breakfast etc. Close to Central Park. Nothing in NYC is actually affordable...so rates are par for the course..too much but […] very adequate room and again location. Predictable...which is a plus when travelling ! Would book again. Read moreGenuine Hotels.com guest review
Good location good size room clean, Staff was nice New renovation 2013 Soft beds flat screen desk nice Nice lobby bar however it closes early no gym, pool, Business center ect. But there is a facility fee $22 ? Taxes are high $100 dollars for 2 nights NYC for ya . Over all it was a very nice experienceGenuine Hotels.com guest review
"Great place for families!"
Hello, I recently stayed here with my partner and 6 1/2 month old infant. The hotel was extremely clean and the service was accommodating as well as fast. We got there a little earlier than checkin and decided to stop off our bags and head out to roam the area. There are many restaurants near (we settled for chipotle lunch and Thai dinner). They provided […] a pack & play for our baby to sleep in, which we added out own sheet and blanket to, just for safety. The wifi worked well on our Mac, however it did not work on our game system. They tried to help us but everything they did did not work to set up wifi on the x box. That was the least of our worries though. Overall, it's a great location, right next to cebtral park, restaurants, trains, banks, whatever you may need. I would recommend this hotel. Read moreGenuine Hotels.com guest review
Great location and beautiful hotel, no complaints!Genuine Hotels.com guest review
very nice stayGenuine Hotels.com guest review
"Perfect boutique hotel!"
Hotel was in great location, front desk, valet, concierge all very friendly and helpful. Cafe downstairs had great mix of snacks, sandwhiches, pastries, expreso...very good and convenient. It had an impressive bar, nice ambiance and cocktails. Only dislike was the elevators were slow. But I would definitely book again.Genuine Hotels.com guest review
Very convenient location and friendly staff - lobby smells great too!!Genuine Hotels.com guest review
This hotel is close to all the main attractions. You have the Apple Store, Central Park, Times Square, Rockefeller Centre etc in walking distance.Genuine Hotels.com guest review
Great New, Modern Hotel! The bartenders were nice and the atmosphere was great! Located between Times Square and Central ParkGenuine Hotels.com guest review
Friendly staff and very convenient location.Genuine Hotels.com guest review
Great location, friendly, helpful staff.Genuine Hotels.com guest review
"Yes. Just yes."
The lady and I stayed here one night and found their service and friendliness to be the best on three week two-way trip from TX to Cape Cod, MA, and then back down to TX. The convenience was beyond compare. The Valet service is a must, but was hassle free! They have full coverage insurance and are prompt about it with a genuine friendliness that was […] completely unexpected! The room was updated and clean. The bathroom was amazing and the bed... We could barely escape its comfort gravity well. It was almost sentient. You want to roll over? The bed is there for you, and welcomely accepts your shift with such subtle grace, you are completely unaware there was any opposing force against your body. As if it were a sort of cloud... Yes.. The bed is a sentient cloud of dreamy accommodation. I will sleep.. I mean stay here again. :) Read moreGenuine Hotels.com guest review
"Delightful, comfortable, great location"
Loved the location and super comfy beds - important after walking miles and miles in NYC. Extra nice perk - the toiletries from C.O. Bigelow down on 6th Ave in the Village. One complaint - what's up with the extra $21 on top of the Hotels.com fare for some "facilities charge"?Genuine Hotels.com guest review
I was there one night. Tub or sink did not drain. Bathrooms off lobby disgusting.Genuine Hotels.com guest review
If you are looking for a hotel that goes out of their way to ensure a memorial stay; this is not the hotel. The staff was unpleasant and jaded.Genuine Hotels.com guest review
This was a fantastic hotel. Was in NYC to pick up my daughter from summer school. Place was great. Great location. Easy walk to park, shows, and Hells Kitchen restaurants. Upon arrival was offered an upgrade to a corner room for a very affordable amount. Looked right at Carnegie Hall. Loved it.Genuine Hotels.com guest review
"Charged "hotel fee" for no reason"
Overall, it's a decent hotel, except the view form our window which consisted of the wall of the building across and a little piece of the sky to recognize whether it's rain or shine. However, we were charged $20 hotel fee for the service we didn't request. Next morning I inquired the receptionist about this charge. The answer was "all hotel guests […] get charged". If it's true, why not to include $20 in the total price? That was quite disappointing. Read moreGenuine Hotels.com guest review
Clean hotel. Great location. Long wait to use elevators. Long wait to Check and to receive stored luggage. Will stay here again.Genuine Hotels.com guest review
Close to Central Park and Time Square. Maybe a little overpriced, once you consider all fees and taxes applied.Genuine Hotels.com guest review
Convenient and clean. Hotel room size was perfectGenuine Hotels.com guest review
Clean Room, Easy Check In, Convenient location.Genuine Hotels.com guest review
My stay could've been better..No customer service skills by the staff, No pool but you pay a resort fee, no accommodations for the guests what so ever.Genuine Hotels.com guest review
"Very poorly managed"
The reason I booked the hotel is due to they have room for three person. But at check in they told us only king bed no room for rollaway bed. Receptionist was very mean not helpful at all. The Beth room has strong unclean smell. Will definitely NOT stay at this hotel and tell friends not to stay there in future trip to NYC.Genuine Hotels.com guest review
Response by Park Central New York Dear Wendy, Thank you for sharing your experience with us. I am so sorry to hear of your disappointing stay. Please accept my sincerest apology that we were not able to accommodate your desired room type, and I completely understand your frustration. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
Great location and very nice room, but the Room temperature was too hot for sleeping. And the elevators were super annoying, very slow and not enough of them runningGenuine Hotels.com guest review
"Do Not Go THERE!!!!!!!!!!!!!"
I arrived at the hotel late to find that they gave me a room and my room was already open before I used my card key...creepy. Next they gave me a room which sounded like a plane was landing in my room because it was so loud. after an hour and a half of them not answering my calling and waiting for an engineer to fix the air conditioner (this was 11 […] pm and I had a 5 am wake up).. I left to go to another hotel. There are plenty of other good hotels ... I would never go back Read moreGenuine Hotels.com guest review
Response by Park Central New York I’m so sorry to read of your disappointing stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"BEWARE of Hidden Charges!!! Horrible hotel!!"
For starters, the service is horrible. It's attitude from the moment you walk in. You pay thousands of dollars to a hotel who acts like they're doing you a favor to have you there... The entire front desk staff and management needs to be fired and re-trained. Then there is the matter of their newly established "resort fee" which is basically a hidden […] fee of an additional $20 per a night that they stick you with at the end. They are the ONLY hotel in the city who does this. No shame. This is in order to help cover their costs of renovations, however, they've already raised their nightly rates so to be honest, its just greed. Finally, our booking was for a king size bed, however instead they gave us two queen beds, which they claim was an upgrade, but who needs the second bed? Me and my girlfriend would have been much more comfortable in a large king... The next day when we asked to be changed back to a king room, they told us we need to check out, leave our luggage upfront, wait four hours on the streets before the next room would be available.... Which is RIDICULOUS! They could have easily finished cleaning the King room, had us switch, then went off to clean the Queen room... Why put your paying customers on the streets? Why the attitude too? Horrible experience... Bottom line: There are MUCH MUCH better hotels in the city, with better attitude towards the customer, with must better rates, larger rooms and more convenient locations. Avoid this one at all costs... Read moreGenuine Hotels.com guest review
Response by Park Central New York Dear John, Thank you for taking the time to review our hotel. I am so sorry to hear of your disappointing stay with us. Our mandatory Facilities Fee of $20 plus taxes per night is sometimes referred to as a “Resort Fee” on third party sites, such as Hotels.com. We have gone to great lengths to make the Facilities Fee very transparent on third party sites, and I am so sorry this was not thoroughly communicated to you prior to making your reservations. I am also highly disappointing is that you did not review outstanding service from our Team Members. Please be assured that all of your feedback has been shared with our Management Team, so we can work hard to correct our shortcomings. We hope to have the opportunity to welcome you back, and turn this experience around for you. Best Regards, Don Fraser General Manager
Very good weekendGenuine Hotels.com guest review
"Rooms were pretty good size"
I liked the location very much , it was close to every thing Central Park time squareGenuine Hotels.com guest review
I have clients in soho and in long island city but I also want to go for a morning run in central park. Park central is located so perfectly it's incredible. I don't have a lot of special needs but I don't take for granted that this is a quiet and comfortable hotel. Free WiFi and staff that are ready to help but not overbearing. Will be a repeat gu […] est. Read moreGenuine Hotels.com guest review
With the exception of lower Manhattan, World Trade etc., really don't have to worry about cabs or subways. Broadway, Times Square, Central Park, I could go on and on are all close by. Paid extra for a room with a view and it was worth it. Loved the lounge! Very relaxing. Only negative is the elevators. Only two work. Hopefully other bank will be fixed […] soon. One suggestion... Longer shower curtains please. And bath mats Read moreGenuine Hotels.com guest review
Had a fantastic stay in New York. Would stay at the Park Central again.Genuine Hotels.com guest review
"Close to Central Park"
We enjoyed our brief stay. It was so close to Central park I was able to run to it in the morning. It was in walking distance to many of the places we wanted to see in the short time we were there. Central Park, Time Square, Rockerfeller center, 5th ave shopping. Enjoyed a quite drink before bed in hotel bar. Our only complaint was the wait for the […] elevator during the busy check in/out times. Luckily we were only not the 4th floor so we could walk up the stairs. Read moreGenuine Hotels.com guest review
I was informed that there would be a refridgerator and coffe pot in the room. When I arrived at 11.00 pm I asked for these two items. They brought the coffee pot after 2.00 am after I had called at least three times. The refridgerator was never sent. The coffee pot was not cleaned out. The room was small for the price and the bathroom was really small […] including the sink. Read moreGenuine Hotels.com guest review
Response by Park Central New York Please accept my sincerest apology for the challenges you faced during your stay with us. I am so sorry to read of your disappointing stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
Shower curtain to high. Bathroom floor fills with water when showering.Genuine Hotels.com guest review
"Best Hotel In Time Square NY"
it is just perfect even the air you breath is awesome. That smell awwwhhhh love it.Genuine Hotels.com guest review
"Don't look too close"
I'll make this brief. Rude housekeeping...dirty bathtub....pill and previous guests trash still in the room. And, if you like waiting as elevator after elevator opens with a full load on your floor, this is your kind of place.Genuine Hotels.com guest review
Response by Park Central New York Please accept my sincerest apology for the level of service you received from our Housekeeping Team and the long elevator wait times. I am so sorry to read of your disappointing stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"Perfect location for Central Park, Times Square"
We arrived at 5 to find our room not ready; however, we were upgraded to a nice corner room so that we could make our event that evening. Hotel staff was friendly. The hotel is conveniently located near casual eating, Times Square, Central Park and Broadway. We would stay there again.Genuine Hotels.com guest review
"Value and location."
PC was a solid hotel in a great location. Staff very helpful and assisted greatly with parking by providing validation stamp to greatly reduce overnight parking cost.Genuine Hotels.com guest review
"Close to all points of interest for me."
I would like to come back. I have recommended the hotel to friends. The service is excellent.Genuine Hotels.com guest review
"bait and switch"
I booked this hotel on hotels.com and had my card charged accordingly. In the morning I received a bill from the hotel for $20+ for "facilities fees". When I complained to the desk that the price I had agreed to was on the internet, they explained that I had agreed to extra charges in the small print. This diminishes the value of the online booking […] experience, as you don't actually know what your price will be. I will not be returning to this hotel as a result. Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. The Facilities Fee of $20 plus tax per room per night provides guests with the following amenities: • Wireless (WIFI) High Speed Internet Access through the hotel's guest rooms and public spaces for up to 5 devices • Unlimited Local and Domestic Long Distance calls • Luggage storage upon arrival and/or departure up until 9:00 PM. • Unlimited use of the 24-hour state-of-the-art Fitness Center • An alcoholic (house wine or signature cocktail) or non-alcoholic beverage with the purchase of an entrée during lunch or dinner service in Park Kitchen, our new Restaurant and Bar, open seven days a week. Thank you for sharing your experience with us. We hope to have the opportunity to host you again. Best Regards, Don Fraser General Manager
"The renovation is a total success!"
I've been staying here for years and I've always liked the location...convenient for business and pleasure. But, with the new renovations, this is a "must-stay" kind of place now.Genuine Hotels.com guest review
Park Central has a great location. The hotel staff was very helpful. Really enjoyed our stay.Genuine Hotels.com guest review
The hotel staff were great. They let is check in several hours early. The room was clean. The hotel lobby smelled fresh and clean which was a welcome respite from the various smells of the city. Great location being 1.5 blocks from Central Park. This will be my go to hotel when visiting NY.Genuine Hotels.com guest review
"close to all must-see sights"
Overall very good, Cleanliness of room was suboptimal, we had to ask for room service several times one day, they stated that they are short staffed. Hotel location is close to all must see sights, Every night we walked to times square.Genuine Hotels.com guest review
Wanted to stay near The Park in a nice hotel at a reasonable rate. We found it here. Will definitely return and recommend to others.Genuine Hotels.com guest review
Hotel sheets were ripped. Room was a little shabby. Calls to get my car transferred me 6 times.Genuine Hotels.com guest review
Very pleasant and convenient.Genuine Hotels.com guest review
loved it but they put us into a courtyard room instead of a street view because we checked in early he said. the courtyard ??? our window was looking at a 80 foot brick wall. still a great hotel.Genuine Hotels.com guest review
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