"Perfect location for Carnegie Hall visit."
We loved the renovations. Room was clean but too warm to sleep in. Last call at the bar was way to early.Genuine Hotels.com guest review
I booked 4x rooms for a show crew on line and paid for them in advance on line. I have booked this hotel and done this same thing every year for the last 3 or 4 years for this same show crew. Included in the costs noted on the booking or each room was an "additional fees charged by the hotel". It varied depending on how many days for which each room […] was booked. However, when my crew went to check out they were each charged a "facility fee". The crew asked that the fee be charged to the same credit card as the room but the hotel refused, said there was nothing they could do and made the crew pay for the fee themselves. It makes no sense to me and made reconciling the billing much more complicated then it needed to be. That was the only disappointing thing about the crew's stay at the hotel and my satisfaction with this hotel. Read moreGenuine Hotels.com guest review
"Best thing was location."
We were only in town for one night. The hotel had a great location, however, the room was not clean, wireless did not work properly and the overall service was ok. I would not stay here again.Genuine Hotels.com guest review
Response by Park Central New York Dear Susan, Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. I am delighted to hear that you enjoyed our great location. Please accept my sincerest apology for the challenges you encountered during your stay. I am so sorry to learn that you experienced cleanliness and internet issues. It is also very disheartening to learn that the overall service you received was just “ok”. Please be assured that these issues will immediately be addressed. Thank you again for your valuable feedback. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"NY near Central Park and Broadway"
Nice hotel, great location, nice warm lobby. Rooms are nice and comfy, shower in my bath was a little smaller than usual but manageable. I did not like the housekeeping carts bering spread out through out the floor(s) but I'll get over it - perhaps there is not closet for storage. Staff seemed friendly and accommodating.Genuine Hotels.com guest review
"Fantastic Location, Lots of Room, Large Bathrooms"
Right across the street from Carnegie Hall, just a few blocks from Carnegie Deli, subway stops, Central Park, and the Macy's Day Parade Route! Had a wonderful stay for Thanksgiving - will definitely stay here again on our next trip. Front desk was very helpful, also easy to get cabs, newly renovated restaurant/bar/lounge area was great! Only three elevators […] and three bathroom stalls downstairs that sometimes had lines but it was a major holiday was a crowd was to be expected. Rooms were large and bathroom counterspace was a pleasant surprise - nice for NYC! Read moreGenuine Hotels.com guest review
"will come again"
our stay was great- perfect location - would go back to the hotel -Genuine Hotels.com guest review
Check in was too long with an unmotivated man, but the worst part was the bar. Asked for Makers Mark on the rocks - didn't have it. Ordered a glass of wine, enjoyed it so asked for a bottle for our group. They didn't have that either. There are only 6 types of wine on the menu! The manager wasn't willing to help or accommodate us allowing us to just […] get more and more irritated. The physical space, and the location are nice - the employees were a complete disappointment and lacked basic customer service training Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for sharing your experience with us. Please accept my sincerest apology for the challenges you encountered during your stay. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. All of our valuable feedback has been shared with our Management Team, so that we can correct our shortcomings. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"Park Central is central to everything!"
Close to Central Park, theaters, museum, Times Square and fantastic restaurants! Clean, well-appointed rooms, friendly staff - fantastic stay.Genuine Hotels.com guest review
"Fix the elevators!"
Need to get all the elevators working. One of two banks have been out of service my last three stays, which makes for unbelievably long waits for the one bank that's in service.Genuine Hotels.com guest review
"Business travelers will sleep well"
Upgrade to the best beds available if you can afford it. Housekeeping is wonderful and tho no room service, there is a nice little gym.Genuine Hotels.com guest review
"Could use more staff"
The location was perfect for our needs. We were disappointed that there was no one to greet us at the curb and take our car to valet parking. We were surprised that the location and hours of the restaurant were not pointed out to us, no information in the room even. The room was clean and comfortable. The staff was courteous and helpful when we could […] finally get someone's attention. Read moreGenuine Hotels.com guest review
"Park Central Hotel"
good service and very clean..Nice remodeling job.Genuine Hotels.com guest review
"Great New York Stay"
9 Days in New York to visit family, attend concerts, and visit the sites.Genuine Hotels.com guest review
Rooms are quite outdated. Bed was comfortable desk was awful. Service pitiful. Painfully slow at front desk. Hotel bar was closed for private function not that there's nothing else around but I needed it.Genuine Hotels.com guest review
Response by Park Central New York Dear Jason, Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept my sincerest apology for the challenges you encountered during your stay. I am so sorry to learn that you did not receive excellent service from our Team Members, and that you were unaware that our Restaurant would be closed for an event. Please be assured that both of these issues will immediately be addressed with our Management Team. Thank you for your valuable feedback. We hope to have the opportunity to host you again soon. Best Regards, Don Fraser General Manager
"Great couple get away"
My husband and I stayed here for one night and it was a great experience. The hotel is very nice, our room was clean and the location is great, close to Central Park and Times Square. We would definitely stay here again.Genuine Hotels.com guest review
"PARK CENTRAL - THE BEST"
Our time at Park Central, from the moment we arrived until 5 days later was above and beyond a 5 star rating. It started with doorman, continued to hotel receptionist, house cleaning as well as ALL the hotel staff we had contact with. This is certainly a hotel I would recommend to anyone.Genuine Hotels.com guest review
Too hot in room.Genuine Hotels.com guest review
"Location,location,location ... great, great ,great"
Long weekend of R and R... Had a great time. Hotel location was excellent! Everything was recently remodeled...all looked fresh and new. Room was tight because of 2 queens...we had requested a King but for some unclear reason they moved us into a double queen.Genuine Hotels.com guest review
Great location. Room was small and hot but very clean. Was told to open the window that didn't have a screen. Small elevators and sometimes had to wait because they were to crowded. Probably would stay here again but on a higher floor.Genuine Hotels.com guest review
"Clean, comfortable stay"
The hotel is located in Times Square and close to plenty of options for shopping, food, and entertainment. The World Famous Carnegie Deli is in the next block. The room was small but comfortable, which is typical for NY. The room was clean and the staff was friendly and accomodating. Definitely would stay again.Genuine Hotels.com guest review
"Super Location - Super Clean - Super Service"
Terrific location, great service, super clean and everyone was incredibly nice.Genuine Hotels.com guest review
"Park Central- nice place to stay. Will stay again."
Nice hotel. Great location. Very nice staff.Genuine Hotels.com guest review
"Way too expensive for the average traveler"
Room way smaller than it looks online.There is a resort fee of 30ish USD night, and parking is not included in your rate. The charges really add up (500+ USD). Would not stay here again. It is way too expensive for the size of room and almost non-existent contact with staff. BUT, the location is great. Still think you could find something better for […] the price. Will definitely go smaller and nicer next time. Read moreGenuine Hotels.com guest review
"Clean and new but noisy"
The hotel is newly remodled and clean but street noise is high and the AC unit is noisy. They put me on the third floor on a Monday evening and it was very noisy as a dump truck was idling outside until 3am as the city did trash collection. I would advise requesting a higher room.Genuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. I am so sorry to learn that you experienced a high volume of noise during your stay. We hope to have the opportunity to host you again soon. Best Regards, Don Fraser General Manager
"Fun in the City"
There with friends. Very nice hotel. It was a convenient location except that most of our restaurant choices were in the Soho area but nice walking area. Only complaint was that the temperatures were pretty warm and the HVAC had already been turned off for winter so a little warmer at night than desired.Genuine Hotels.com guest review
"Great room, location, and overall experience"
Had a fantastic stay at the Park Central Hotel. We had to book last second and were not too sure what we were getting into. The room was clean and big for NYC. Spent three nights and never ran into any issues. The staff was very welcoming and always made sure that our stay was comfortable.Genuine Hotels.com guest review
"Sweating without air conditioning"
I stayed here for two nights in mid-October. I arrived after 10pm my first night, and the thermostat showed that the room was 75 degrees. It was a muggy evening, and the air didn't work. The manager said they'd already switched to heat and that I should open the window (which opens a few inches and wouldn't have helped anyway). I requested a fan but […] it didn't help. Woke up sweating throughout the night and got horrible sleep. Another manager called the next night to inquire, and I relayed the story. He blamed it on the "two pipe system" and said this was very common in NYC. Not so. After my work event at night, I called four other hotels in a block or so proximity (Dream, Wellington, Marriott Essex, and Crowne Plaza Times) -- they all had their air on. Classic case of caring about the bottom line more than guests. When I emailed the manager back with this information, I got a snarky email about how I put him out because he'd "specifically allocated time to speak with" me and how all of us a sudden that morning the chief engineer had put the air back on. Too little, too late. Stay here if you like to sleep in warm, muggy conditions. Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept my sincerest apology for the challenges you encountered during your stay. I am so sorry to learn that you did not have a comfortable stay with us. Our Heat and Cooling system is a two pipe system. At any given time, we can only have air-conditioning, heating or circulation of natural air in the building. Due to the fluctuation in temperatures in the Fall, our Engineering Team monitors the temperature 24/7, and we provide heat when the temperature drops below 50 degrees. We also monitor guest temperature requests, for example if the majority of our guests are asking for heat we will adjust accordingly. I appreciate all of your valuable feedback, and we hope to have the opportunity to welcome you back. Best Regards, Don Fraser General Manage
"poor service for such an expensive hotel"
hotel was nice but service was bad. long wait line to checkin. we called maintenance to report problem with A/C and never got a response. asked for late check out and was told no, unless we wanted to pay for another day.Genuine Hotels.com guest review
"Park Central is still scamming their customers"
When we checked in we were presented with a room rental agreement that added an extra facilities charge to the amount of the fee booked through hotels.com. We protested and the facilities charge was scratched through on the room rental agreement before I signed. I asked for a photocopy of the room rental agreement and the hotel refused. When we awoke […] the next morning to check out the facilities charge had been added back to the express check out invoice. Because of our schedule we didn't have time to dispute the bill. This is similar to what happened to us in 2003 and why we haven't used the hotel for eleven years. Read moreGenuine Hotels.com guest review
It was great, as usual.Genuine Hotels.com guest review
"NIce large room, but worried about bed linens."
I stayed Sunday night and the rate was very good. Nice large room. The bed was not that great in comfort and I was worried about which bed linens get washed and changed as I did see a stain.Genuine Hotels.com guest review
"Great locale, but pricey for noisy room w no view"
Stylish hotel with contemporary rooms. Fairly large room by NY standards. However for 3 Benjamin Franklins per night (booked 45 days in advance) we had an internal room with a "view" of the hotel heaters/air conditioners on the 5th floor of this 30+ story building. Also the in-room air conditioner was exceptionally loud. A minor annoyance was the lack […] of any storage or counter space in the bathroom for toiletries, etc. Lastly be careful of the car service to the airports. They said we'd get a "black car" but we got a beat up white van driven by one of the bell hops friends. Awesome location and staff was very helpful. Read moreGenuine Hotels.com guest review
The beds were comfortable. No chair in the room. No ammenities, e.g. coffee maker, no small bar, no small refrigerator, we couldn't find the ice maker. Considering the price of the room we were not happy and will not stay there again. Also, no room servive.Genuine Hotels.com guest review
"Less than great stay"
Our stay was fair. No body wash or shampoo in room, no newspaper. It took the whole day for housekeeping to make up the room.Genuine Hotels.com guest review
Response by Park Central New York Thank you for sharing your experience with us. I appreciate and value all of our guest’s feedback, and I am so sorry to learn that we did not provide an enjoyable stay for you. Please be assured that these issues will be addressed with our Management Team, so that we can immediately address these issues. We hope to have the opportunity to welcome you back. Best Regards, Don Fraser General Manager
On balance I was very satisfied with the location, comfort and convenience of the hotel. Two things irked me: First was the "facilities charge; $20/day, ostensibly for Wi-Fi and their gym. I did not use the gym and when I checked in they said Wi-Fi was free. To add insult to the injury, they added all of those New York taxes to the amount. Second, this […] is the first hotel I have ever stayed in where they did not replenish the toiletries every day. We had to make one small bar of soap and one small bottle of shampoo last 3 days. When you are spending close to $400/day that is real chintzy. Read moreGenuine Hotels.com guest review
"Very well located!"
The hotel is very well located, close to the theaters, opera, central park, and the subway. You certainly get a good night sleep on a wonderful mattress. There are no amenities in the room like a coffee machine (but there are lots of coffeeshops nearby, so for me that was not a problem) There are only 2 elevators that work, sometimes the wait for an […] elevator is long. But overall a very good hotel. Read moreGenuine Hotels.com guest review
Great hotel... so conveniently located and very nice rooms. Our check-in time was very delayed though (as was everyone else's!), so I spent a lot of time in line at the check-in desk! Other than that it was wonderful. I'd definitely stay there again...Genuine Hotels.com guest review
I had stayed at the Park Central years ago, pre-renovation. I've always liked its location, not right in the Times Square area, which can be crazy crowded, but within a short walk to theaters, etc or better still the upper west side and Central Park. The hotel's renovation makes all the difference. We especially liked the contemporary decor. When the […] Park Central offers deals on the room prices again, we are likely to return. Read moreGenuine Hotels.com guest review
"Price does not dictate quality."
It was okay, I expected better quality towels. The room did not have a fresh clean smell as expected for a hotel at the price. Front desk service was poor when I asked for avroom with two queen beds I was brushed off and told yes we'll let you know if one comes up, when I checked I was told by another desk clerk there was no way I was getting a room […] with queen beds there weren't ant available in the entire hotel nor were available in inquired about one and that I should have been told one would or might be. Poor service. Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. Please accept my sincerest apology for the challenges you encountered during your stay. I am so sorry that our guest rooms did not provide a comfortable stay, and for the lack of service you received by our Front Desk Team. Please be assured that this issue will be immediately addressed. We hope to have the opportunity to host you again soon. Best Regards, Don Fraser General Manager
After reading many reviews I booked with some trepidation. All concerns were assuaged upon arrival. Staff was friendly and helpful, courteous and efficient. Hotel common spaces and rooms were clean and well appointed. Communication of the resort fee and the reasons for it were complete and accurate, contradicting some negative reviews read prior to […] arrival. The line at bag check was long, and the process seemed very inefficient and juvenile. Overall this was a great stay. Not only will I stay at the hotel again, I will also recommend this hotel to my best friends. Read moreGenuine Hotels.com guest review
The hotel was near all the points of interest that most tourist want to see,the service at the hotel was great and the view was good if you get a corner room.Genuine Hotels.com guest review
"Stay was OK"
Stay was ok but of 4 elevators, we waited and waited for one to arrive up and down. other than that was a nice stay.Genuine Hotels.com guest review
"Great location, reasonable rates for NYC."
We loved the location of the hotel. More reasonably priced than other hotels. The snack shop offered desirable items but they were very expensive (especially the water). The room did not include a refrigerator. Bathroom lighting inadequate; very difficult to apply makeup, style hair or read. Elevator service was slow; we waited several times only to […] have a full car arrive. Read moreGenuine Hotels.com guest review
The staff was very nice and helpful. The hotel is in a GREAT location for seeing the city.Genuine Hotels.com guest review
Great value for the rate.Genuine Hotels.com guest review
"Almost a great hotel"
No minibar in the hotel room. No free bottle of waterGenuine Hotels.com guest review
Short and sweetGenuine Hotels.com guest review
It's completly redone , great bar and locationGenuine Hotels.com guest review
"GreatPlace to Stay"
Great Clean Big rooms!Genuine Hotels.com guest review
The Hotel is in a great location with easy access to Central Park, Theaters ,and museums. It has recently been reconditioned and is modern and clean.Genuine Hotels.com guest review
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