"Bogus resort fee"
Positives: Very comfortable bed, decent size room and helpful concierge service. Negatives: The bathroom amenities could have been better - no shower wash in the container either day. The $25 resort fee should be included in the price of the room, not tacked on each day as it covers nothing that isn't normally provided by a decent hotel. The elevators […] are slow and crowded as there are only two that service many floors. Overall a nice stay, but not great value. Read moreGenuine Hotels.com guest review
"Great look post renovations"
Hotel looks great after it's latest renovations!Genuine Hotels.com guest review
"Park Central New York"
Very nice. Will definately stay again.Genuine Hotels.com guest review
"well worth it !"
it was short but sweet ! glad for the discount because without it who knows if we would have found a hotel for that extra couple of days in the Manhattan area.Genuine Hotels.com guest review
"Excellent service great location great price"
Excellent customer service Will be back very soonGenuine Hotels.com guest review
Ran the NY half and figured this hotel was perfect. Unfortunately, I couldn't be more wrong. I booked a king premium room and was told they didn't have any left upon arrival. I was given a two queen road along 7th ave which was the loudest place ever. Getting a good nights rest either of the 2 nights was impossible. I was also charged their facility […] fee which seemed ridiculous. Read moreGenuine Hotels.com guest review
Response by Park Central New York Dear Sharon, Thank you for sharing your experience with us. I am so sorry to hear of your disappointing stay during the half marathon. Please accept my sincerest apology that we could not accommodate a King room type for you and that the street noise could be heard in your room. We do have a required facilities fee and I do hope you were informed of this while making your reservation. Thank you again for all of your valuable feedback, and we hope to have the opportunity to welcome you back soon. Best Regards, Don Fraser General Manager
"Great Hotel location."
We thoroughly enjoyed this centrally located hotel. It was so easy to access transportation within 1-2 blocks and easy to walk to many places. The hotel itself was quite lovely, clean, comfortable and the staff were all very courteous and nice. Can't ask for a better neighborhood in NYC. The only thing that I felt was missing was that I would have liked […] a second chair in the room for comfort when both of us were there, but then again we didn't spend a lot of time in the room. Would "definitely" stay here again. Read moreGenuine Hotels.com guest review
"Great hotel - great price"
Enjoyed our stay - location excellent in midtown. The renovations were awesome! Beautiful and modern. Bathroom very small but adequate. We had an issue with our window shade falling several times and was repaired quickly except for our last night. No one showed up to fix it even after reporting it several times. We would still recommend this hotel anyway. […] Great place! Great price! Read moreGenuine Hotels.com guest review
"Good value I guess"
My heater in the room didn't work. The hotel didn't have any room service. I flew in at 9pm and wanted a snack so needed to head back out in NYC winter cold.Genuine Hotels.com guest review
Great timeGenuine Hotels.com guest review
"Note: check in time is 4 pm!"
They told us our room wasn't ready and to come back by 4:00 pm to check in but when we returned at 3:55pm our room still wasn't clean so had to wait another 30 minutes. They were checking everyone else in at 2 pm but not us. We had to wait, no one explained or apoligized. I still do not understand what the problem was. The hotel was clean and beds were […] comfortable, everything else was very nice and I would probably stay here again. Read moreGenuine Hotels.com guest review
"love this place!"
Perfect Location, awesome service, clean rooms, super comfortable beds. I was very happy with my stay at this classy mid town property. The staff is consistently outstanding! I look forward to returning to my new favorite hotel in NYC!Genuine Hotels.com guest review
"Wonderful hotel, TERRIBLE SERVICE"
The Park Central is a beautiful hotel. My room was comfortable, clean, and spacious. Unfortunately, I can't give a great review though because the service was HORRIBLE. Checking in took forever. I waited at least 1/2 an hour to check in while 2 clerks competed as to who could be the slowest. When I finally reached the desk, there was no welcome, no […] sorry for the wait. I seemed to be bothering the person by being there. Checking out was a worse experience with the attitude, the unfriendliness, the unhelpfulness. Similar experience with other hotel staff. If I'm staying in a nice hotel, I hope to be treated nicely. It won't happen here. Too bad. Read moreGenuine Hotels.com guest review
Response by Park Central New York Dear Anita Margot, Thank you for sharing your experience with us. Please accept my sincerest apology for the challenges you encountered during your stay. We strive to create an environment where our guests can honestly state they received unparalleled service and clearly we missed the mark. I am so sorry you did not receive a warm welcome and a sincere departure from our Front Office Team.Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
Ok but pillows were to softGenuine Hotels.com guest review
"Park Central Hotel is a great experience."
A good spacious room by NY standards. Very modern and so clean. The bathroom had plenty of counter space. The area was an easy walk to Times Square and the Park. The staff was accommodating and gracious. Coffee and beverages were available to purchase in the lobby. They held our luggage for early check in. I would definitely return.Genuine Hotels.com guest review
Beautiful Hotel, spacious room, very clean and perfectly located. Would stay again. Front Desk check-in could use improvement in polishing up timeliness and a smile is always nice upon arrival.Genuine Hotels.com guest review
"Middle of the road hotel for a good price"
Good hotel right price but had some HVAC issues w the heat/AC. Eventually resolved. Inside rooms very ugly pay for the outside view. Nice bar/hang out area.Genuine Hotels.com guest review
"Definitely will return!"
Great location! Walking distance to Times Square and other 'hot spots'. The coffee shop within the hotel is a plus for that grab and go breakfast!Genuine Hotels.com guest review
"Great hotel with many conveniences ."
Great location for tourist sites, B-way and restaurants. Staff is excellent and helpful. Ask for Quimbly at the front desk! Fantastic deals in the beginning of the week. Public parking garage right next door.Genuine Hotels.com guest review
"Will be back"
It was comfortable, clean and quietGenuine Hotels.com guest review
I really like the Park Central. The location is great. This time, though, my room had peeling paint and an uneven floor. The shower area was good but the bathroom door almost bumped the toilet when opening and closing the door. Bell Service was exceptional upon my departure.Genuine Hotels.com guest review
Room temperature control didn't work and I d think there is a diverter in plumbing, but otherwise it's a great hotel.Genuine Hotels.com guest review
"Good hotel, good value. Will come back."
Conveniently located, reasonable price, rooms looked like they've been redone recently. Overall a good experience. Would stay here again.Genuine Hotels.com guest review
"Nice convenient hotel."
Close to the subway, lots of good restaurants, cleanGenuine Hotels.com guest review
Just need to change TV systemGenuine Hotels.com guest review
Perfect ,very pleasant wish the restaurant be openGenuine Hotels.com guest review
"1 NIGHT GET AWAY"
EVERY THING VERY CLEAN AND COMFORABLE, LOVED LOCATION. A QUICK 1 NIGHT STAY WITH KIDS, STAFF WAS SO POLITEGenuine Hotels.com guest review
"Great Location, Big Clean Rooms, Friendly Staff."
The Registration lady from Dominican Republic was very professional and took care of our needsGenuine Hotels.com guest review
"Hidden Gem in Manhattan"
Really nice boutique hotel next to Carnegie Hall. I was pleseantly surprised at the value, the room, quality, and the upbeat ambiance of the first floor lounge. Will make this my new place to stay for business or pleasure.Genuine Hotels.com guest review
Fantastic hotelGenuine Hotels.com guest review
"great place to stay"
Its a very nice hotelGenuine Hotels.com guest review
Friendly staff, and good location. Room was ok not great! But overall it is pretty good.Genuine Hotels.com guest review
"Perfect Location, Reasonably Priced."
We were pleasantly surprised with our stay. For such a reasonably-priced hotel, the room size was great for NY, the location was perfect-a couple of blocks away from Central Park and short walking distance to Time Sq. The staff was also very accommodating. Will definitely stay here again when we're in NYC.Genuine Hotels.com guest review
"auditions in NY weekend"
We were allowed to check in early. Which made everything convenient. Staff was great.Genuine Hotels.com guest review
"Convenient and comfortable."
Check-in and check-out were quick and easy. Room was quiet and comfortable, but there was no clock, which was a minor annoyance. Also, there was no complimentary coffee in the room or in the lobby. Other than that, we enjoyed our stay.Genuine Hotels.com guest review
"Good, not great hotel."
The hotel wasn't amazing, wasn't terrible, it was just okay. The internet connection was painfully slow, maybe even non-existent. When checking in, our view was of the roof and other people's rooms. The room was small, but comfortable and clean. A couple of annoying things were that we had requested a late check-out (1p) but they had shut off our room […] key cards, so I had to go back downstairs to get the key cards fixed. I also received a facility fee of $27 for the night. The lobby had a strong smell, almost like a plug-in air freshener. I just wasn't overly impressed, will probably try another hotel for similar price to see how they compare. Read moreGenuine Hotels.com guest review
"great hotel in a prime location"
Pros: - An excellent hotel - Recently renovated,very comfortable, clean and well appointed room. - great location, a few minutes walk to central park. - Friendly,helpful, professional staff. Con: $25 /night mandatory facilities fee to cover phone, WiFi and fitness center, not included in on-line advertised rate.Genuine Hotels.com guest review
"Acceptable and Well Situated Hotel In Midtown"
Room was acceptable, price was fair, but the $27 + surcharge for amenities not used was unacceptable.Genuine Hotels.com guest review
The hotel architecture and renovation was done beautifully. We had a wonderful bartender on Saturday night and staff at the front desk was helpful and welcoming. It would be nice if they served some type of food in the bar area.Genuine Hotels.com guest review
We were pleasantly surprised for the price how nice the hotel was and also how convenient!! I would definitely stay there again!Genuine Hotels.com guest review
"Amazing hotel in perfect location!!!"
Finally a hotel that looks exactly like the pictures! Its newly renovated, smells delicious when you walk in, this is a NY hotel that I will be back again and again. Check in was a breeze, 5 minutes and done. I don;t know why people complained, maybe they went in a specially busy weekend or something. Everyone was very helpful and accommodating. They […] do not have a restaurant on property, but they do have a cute Starbucks type market on the lobby to get breakfast, a quick bite to eat etc. They even have salads, fruit, sandwiches etc along with snacks and breakfast foods. Location cannot be beat! a block to central park, 2 blocks to 5th ave and around the corner from Columbus and Broadway! I just loved this hotel!!! Read moreGenuine Hotels.com guest review
Perfect location for getting around Manhatton with the subway literally just around the corner. Rooms were big, clean and very comfortable beds.Genuine Hotels.com guest review
"Great location but not worth the price"
This hotel was very centrally located and great for getting around if you only have a few days to see NYC. BUT for the cost of the stay I found the rooms to be much too small and the bed really was not comfortable. There was some damage to the base boards and some paint peeling off which didn't really bother us but for the price we thought it would […] be a bit more spacious and less damages. Read moreGenuine Hotels.com guest review
Was nice to see renovations, but they need coffee in the rooms!!!Genuine Hotels.com guest review
Every thing about the hotel was excellent, except for the front desk and check in process they were understaffed, most were on the telephone Wally large line formed in the lobby. And no help came to assist.Genuine Hotels.com guest review
"A real find"
I get to NYC three or four times a year and tend to try out different hotels. Got a room here for $140 a night (plus $27 facility fee). Great value - defined as quality divided by price - particularly for the neighborhood - which could not be more convenient. Right across from Carnegie Hall. Candle scent coming in the front entrance is a tad overpowering […] and more elevators on the transient side are needed, but apart from these two minor flaws it is pretty much a keeper. Read moreGenuine Hotels.com guest review
The hotel staff were great. Anna at the front desk helped me so much. I had no wifi in my room. I was put in touch with tech services. When they were unable to solve the problem I was moved into an upgraded room at no cost. Very nice. I do think the $25 mandatory fee for wifi and the gym is bogus why not just be honest and add it to the room cost. Otherwise […] a very good experience Read moreGenuine Hotels.com guest review
"Great place to Stay !"
Couldn't have picked a nicer place . Rooms clean and staff were very friendly and helpful . Will definitley stay there again .Genuine Hotels.com guest review
Love itGenuine Hotels.com guest review
"Girlfriends "Senior" trip"
This hotel was perfect! Very elegant and centrally located to everything we wanted to do. Lots of great resturants within walking distance. This was a girlfriends get away and we had a wonderful time.Genuine Hotels.com guest review
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