"close to everything!"
I loved this hotel, however, the check in/out staff was severely understaffed making for a very slow process!! Otherwise, wonderful.Genuine Hotels.com guest review
"A bit disappointing"
Room freshly refurbished but looking like hastily done...Fixtures askew or already broken, like the bath tub that could not keep water in, and the drawers missing pieces. Personnel too scarce on arrival, the hotel is very very busy. We heard a lot of people whining at the desk...And noise of work on the other side of street barely muffled by window...But […] great location and prices apart from hidden fees added at the end ("taxes" that really are in fact just an augmentation of the price kept discrete) And to their defense, they allowed us to keep the room later than usual...All in all OK if you are not too picky, or stay out a lot! Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guests feedback as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. We hope to have an opportunity to host you again soon! Best Regards, Don Fraser General Manager
"Great restful night!!!"
Front desk was great when we asked to switch rooms... LOVED the beds! Convenient location and great decor...whoever designed this place has an amazing eye!Genuine Hotels.com guest review
The small rooms and tips demanding service are nothing compared to the great location. While the rooms are small, the elevators are pain.Genuine Hotels.com guest review
I enjoyed my stay here excellent remodeling very classy hotelGenuine Hotels.com guest review
"Great Hotel for Leisure and Business Travelers Ali"
The hotel is chic, conveniently located, and the rooms are a reasonable size. Well priced and clean. The breakfast buffet is good, although overpriced.Genuine Hotels.com guest review
"Perfect Hotel & Location"
We absolutely loved this hotel! It had all the amenities that we needed and it was really close to Central Park, Times Square, and the subway. I would highly recommend this hotel and would stay there any time that I'm in New York City.Genuine Hotels.com guest review
Ecelent choiceGenuine Hotels.com guest review
"Above Average Hotel Near Central Park"
Great location near Central Park. It has some of the Time Square seediness, but it is on the outskirts of Time Square and closer to the Park. The room was a decent size and hotel lobby was nice. Overall the hotel was in great shape. I have stayed in a majority of the hotels around Times Square and would recommend Park Central over almost all of tho […] se. Read moreGenuine Hotels.com guest review
"Always a Pleasant Stay"
My first stay in New York City many years ago was at the Park Central. Since that time, I've stayed in many different hotels throughout the city, but often come back to this space. Well located on 7th Ave, it is between Central Park and Times Square with a subway station on the corner. The hotel went through an upgrade last year and the old gal is looking […] better than ever. My room was spacious and clean with the expected amenities. There is now a small coffee shop in the lobby for coffee and small nibbles. The restaurant has been re-vamped and the food good. However, I found the menu a bit lacking with only a few choices available. I can honestly say I've never had a bad stay at this hotel. Read moreGenuine Hotels.com guest review
"Over all was nice"
No fridge no coffe maker no microwave unless you ask for it..... Staff is very nice and helpfull , rooms are clean.... Will book it againGenuine Hotels.com guest review
My stay was good, just had a few issues at check in and out...inconsistent information.Genuine Hotels.com guest review
"Completed renovation worth the wait"
We have stayed at the Park Central many times and this was the first time since they completed an extensive renovation. The rooms are beautiful and very comfortable. Some of the staff could be a bit friendlier and nicer…it is disappointing to have a beautifully renovated hotel and not have the personel to go with it. It is also annoying to not have […] free wifi access in the rooms. I would recommend this hotel but now that they have a state of the art facility why not go all the way to delight your customers. Read moreGenuine Hotels.com guest review
"renovated hotel near times square"
Park Central went through significant renovation (see pictures on hotel website) to be aligned with the NYC standards of great 4-star hotels. Service was particularly helpful: my stay was "off season" (February) and I could have a nice room upgrade with corner view on Times Square. Cafe in the hotel looked great. The gym facilities could have more workout […] equipment - it looked a bit subpar for NYC (again, see pictures on website). Location is 5-star for tourists (Times Square, 57th street) with taxis and the subway right at the corner. Read moreGenuine Hotels.com guest review
"Very happy overall"
The hotel was very convenient to the theater district and restaurant that we were going to that evening. We were greeted warmly and our room was very comfortable. The view was of an ally, however, but since we were only using it for sleeping it was fine. I needed a few toiletries that I had forgotten at home and replacements were delivered to my room […] free of charge upon request. My only suggestion is to have a coffee maker in the room - for the price and location I was really surprised the rooms did not have one. I travel a lot and a coffee maker is pretty standard at most hotels, especially higher end hotels such as this. Overall a very good experience. Read moreGenuine Hotels.com guest review
"great hotel accommodations"
Superb location near Times Square and theatre districtGenuine Hotels.com guest review
Nice hotel and a nice big room. But really noisy from the forced air heater that goes on all through the night. Also a lot of noise from the renovation across the street.Genuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guests feedback, both positive and constructive, as it is an excellent way to continually improve our processes and afford a better experience for our future guests. I'm sorry you experienced noise issues with your heater and have shared your feedback with our engineering department. We hope to see you again soon! Yours in Service, Don Fraser General Manager
I'm very pleased and sure I'll come back again.Genuine Hotels.com guest review
The hotel has a very late check in / 4 p.m. and we had to wait in line for an hour first to check in and then again to get the room keys. We also waited in line to check out so they shoud deffinitely arrange that better. Oherwise it was great. Perfect location!Genuine Hotels.com guest review
"A new favorite NYC hotel"
I have stayed at several NYC hotels and this is the best one overall. The hotel was very pretty and the location could not be beat. Plenty of food and shops in the immediate area. The room was very clean and the bed was so comfortable I didn't want to get up in the morning! There is a subway stop across the street. That being said, check in was a little […] slow, the elevator was sometimes very slow, and you will need to ask if you want a good view. Mine was a brick wall. I will plan on staying here the next time I visit NYC! Read moreGenuine Hotels.com guest review
very beautiful just walking distance from the new york night lifeGenuine Hotels.com guest review
My overall stay was very nice. The hotel is very beautiful.My only big disappointment was when i wanted to relax and enjoy a movie but was unable to because my television's cable line had been ran from the room next to mine. As a result i had no control over renting movies ect...so we were a bit bored. C.BellGenuine Hotels.com guest review
"A great deal"
The Park Central Hotel was a great find for my family and I. The entrance is beautiful and the staff friendly. During peak hours the elevators can be a challenge to get on and the wait is the long. The room was smaller than expected, but the beds were really comfortable. My only real complaint is that the bathroom was not cleaned well. There was still […] hair on the shower walls, visible dirt on the floor and hair all over the dryer bag. I really tried to not use the bathroom at all, if I did not have to. Read moreGenuine Hotels.com guest review
Was totally worth it. Nice ambience. Clean. Beautiful clean room Comfy bed. Wait at check in could have been less.... Only 2 staff at busy time :(Genuine Hotels.com guest review
I had a wonderful stay here. The receptionist were fantastic and caring. I will be backGenuine Hotels.com guest review
"Close to everything!"
Great location across the street from Carnegie hall and 2 blocks from central park. TImes square in walking distance as well. Adequate rooms, in the middle of a renovation so hallways were obviously being redone and room doors still needed to be redone. There was a problem with leaking from the bathroom above through a light fixture and our room was […] quickly changed to a better room on a higher floor. Read moreGenuine Hotels.com guest review
"I always end up back at the Park Central"
Every time I leave the Park Central I vow I will never return. The location cannot be beat. The price is very competitive The room is a decent size. The beds are comfortable and the room is clean. All of that said, the customer service is TERRIBLE. The lobby always has a line and despite there being several stations, there is usually only one person […] working. It can take up to 30 minutes to check in. The elevators are so slow and in the morning it can take up to 10 minutes for an elevator to arrive. Often people choose to walk down the steps rather than wait. The lobby is always packed and is very loud. But when push comes to shove...the location and price are great...so I always end up back at the Park Central. Read moreGenuine Hotels.com guest review
"Loved this hotel and the location"
I stayed here 3 nights with my 17 yr old daughter. (2 queens). Our room was very modern and super comfortable. Had a small issue with the heat, and the maintenance guy was very nice and prompt--fixed within 20 minutes. The location was EXCELLENT! The staff was very FRIENDLY! Next trip to NYC, we will be returning to this hotel.Genuine Hotels.com guest review
"Only blocks away from a ton of must-see locations"
The hotel has recently been updated and although people staying during the renovation had problems with the elevators, it seems that the hotel has corrected those issues. The room was really comfortable. Loved the shower and great towels. The bed was perfect! Plenty closet space and although the hotel seemed full and there were people in the hall at […] all hours, you couldn't hear a thing once you were in your room. The staff was always pleasant and helpful. Read moreGenuine Hotels.com guest review
"Very Nice Hotel, Check In Gets a Little Hectic"
The hotel is conveniently located with many attractions and restaurants within a short walk. The property is very attractive and the room is a reasonable size considering we're in Manhattan and I booked through Hotels.com - cheapest price and smaller rooms. One thing that I didn't like was the bathroom is so small that you can't fully open the door […] - hits the toilet. This is annoying. The staff was friendly and gave me free WIFI just for asking. I travel to NYC about 45 times a year and stay in a number of hotels. Would gladly stay here agaub Read moreGenuine Hotels.com guest review
The Park Central's location is perfect for a trip to New York City. Located within walking distance to many Broadway theaters and Carnegie Hall right across the street. Reasonable rates and pleasant staff.Genuine Hotels.com guest review
The noise is a little too much.Genuine Hotels.com guest review
"Great hotel, but..."
If you're staying here, bring a credit card with a very large credit limit. The hotel held nearly $3000 on my card for a 4 night stay. My total bill should have been around $1000. In holding these funds, they were unable to access monies from the card to cover my last night's stay and I was locked out of my room for over 3 hours. It was at that time […] some of my friends returned, making for a very awkward and embarrassing situation where I had to ask one of them to cover the charges for my last night's stay. Three days later, the hotel is still holding nearly $400 on my card. Great place, but not impressed with how they handle MY finances. Read moreGenuine Hotels.com guest review
Nice renovations with updated look. Room very clean, comfortable size and big for NYC. Great location for Central Park or Theaters and NQR trains. . Restaurant onsite nowGenuine Hotels.com guest review
"Great hotel, just that thermostat though..."
Everything was great, literally perfect. The only complaint I had was that the room got incredibly cold, and the thermostat was not very responsive. We adjusted the temperature to be what we wanted, put it to auto, but 20 minutes later the room temperature had not changed. Maybe I was just doing it wrong, but if there were any way to get a simpler thermostat […] that responds, then this will be a 5-star hotel. Read moreGenuine Hotels.com guest review
small bathroom, needed an extra towel. overall cleanliness was excellent. Excellent location near central park and very good nearby restaurants. Highly recommendGenuine Hotels.com guest review
"Renovation has moved Park Central into top tier"
The renovation of the hotel has moved it from my default hotel to first one I look to when staying in New York.Genuine Hotels.com guest review
"Perfect for Carnegie Hall!,"
We were quite pleasantly surprised by this hotel! A family member was performing at Carnegie Hall and the location could not have been more perfect. The hotel was very tastefully done...very comfortable room with large bathroom. Very nicely done lounge/restaurant area. Had one bout of "consternation" with a loud neighboring room, but the situation was […] handled quickly and satisfactorily by hotel staff. Concierge services were exceptionally helpful. All around great experience. Would definitely recommend and would definitely return!! Read moreGenuine Hotels.com guest review
Excellent in all respects- much more than imaginedGenuine Hotels.com guest review
could not have been better.Genuine Hotels.com guest review
The hotel was amazing in a spectacular location! In the heart of Midtown and among all the shopping! The hotel was B E A U T I F U L. Didn't get the chance to visit the lobby bar, but it looked divine. Room was clean and the the service was great. Will definitely will re-book over and over ad over again! great choice at a reasonable price :-)Genuine Hotels.com guest review
"Park central NY"
Great location near all popular activities and attractions. Small Room clean except for hair in tub drain. Asked for but never got a coffee pot. No frills. No microwave. No ironing board etc. I would stay again but only for the location.Genuine Hotels.com guest review
Response by Park Central New York Thank you for your review. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is disappointing. Please be assured we have shared your feedback with our team members so we can improve our processes and afford a better experience for our future guests. We hope to have the opportunity to host you again soon. Yours in service, Don Fraser General Manager
"Convenient and nicely priced."
Very clean and comfortable. Great beds!Genuine Hotels.com guest review
"Solid hotel that did the job"
Great location. Right near Carnegie hall and close by to Central Park. Subway stop is one block away. Hotel interior is very good. I had no problems with the room. Bathrooms were clean. My room had a 42" tv that was nice. Only complaint is there is no fee wireless internet. It's 14 dollars a day. Overall , enjoyed my stay. Classy hotel.Genuine Hotels.com guest review
I was really surprised at how beautiful and newly decorated the room was, since I booked it at a great price. It is ideally located for the places I needed to be, and the staff was very gracious. I wil definitely stay there again. (BTW, I wish I owned a lighted mirror like the one in the bathroom!)Genuine Hotels.com guest review
Good overall. The breakfeast Buffet too expensive and the service was slow.Genuine Hotels.com guest review
"horrible service, overcharged, lies"
I will not stay at this hotel again and i will not recommend it to anyone whether I like them or not. aside from the nice location and the pretty art inside the guest rooms, this hotel was horrible. I stayed for 5 nights. my room was cleaned once, and I had to go down to the front desk and ask for them to clean it again. I had to go down because the […] front desk does NOT pick up the phone. when they "cleaned" my room hours later they didn't clean up or take out the garbage, didn't clean the bathroom, made the bed but didn't change the blankets that had pizza sauce and Gatorade on it. it was disgusting! I spent 25 mins cleaning the room properly after they apparently did. all the staff were also very room, including when I checked out with a bill consisting of a movie and Internet, but later was called by my bank to say the hotel either double charged me or they put the $50 per day incidentals through. I went straight to the hotel from across down and up to the front desk to ask. they lied to my face and said "actually miss we didn't even charge you for your movie or Internet so you should be happy. there's nothing more to do". blatant LIES. she dismissed me with a plain print out paper saying 0 charges and would not hear me out anymore. I am currently dealing with them via hotels.com to fix this problem. quite a nightmare I would say. also can't forget the time the front desk did pick up, we asked a question and they said, "whaaaat? you askin me?!?" and hung up. Read moreGenuine Hotels.com guest review
Response by Park Central New York I'm sorry to read of your disappointing stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service, and to see we failed to meet both of our expectations, is very troubling. Please be assure that your feedback has been shared wit our team members so we may correct these challenges and afford a better experience for our future guests. We hope you will give us an opportunity to host you again and show you a truly memorable experience. Yours in Service, Don Fraser General Manager
"Decent A- hotel"
The check-in process could be more streamlined. If you like a super hot shower, don't book this - water is warm enough to shower, but not hot by any means. Rooms are pretty spacious for NYC; beds are comfortable; staff is approachable.Genuine Hotels.com guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guests feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. We hope to have the opportunity to host you again soon. Yours in service, Don Fraser General Manager
Good location, attractive rooms, reasonable rates, very expensive bar, internet had minor issuesGenuine Hotels.com guest review
Overall well maintained, clean and safe. Only hiccup was i reserved a King bed room and was given 2 double beds but it was quickly resolved. Comfortable bed and pillows. The wash cloths and towels were rough, could have been better quality.Genuine Hotels.com guest review
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