Hotel was clean, quiet, comfortable and well maintained. Not the most luxurious hotel but for the price and location I was very happy about my stay. Would definitely book here again.Genuine Hotels.com guest review
"A friendly helpful staff"
Room service was disappointing but the staff made it right.. Don't book a hotel on a debit card! Lesson learnedGenuine Hotels.com guest review
"Location! Comfortable!Staff.. friendly &helpful"
Great Location! Staff was friendly and very helpful at every turn!Genuine Hotels.com guest review
"Third Stay at the Park Central Hotel"
This was my daughter and I's third stay at the Park Central Hotel. This is the first time we've been back since they've done renovations. We came during the second week of January and we got a great deal on the hotel room. The lobby looks very nice: it's large, clean, and well decorated. Behind the front desk was a large sitting area that looked nice […] but I didn't spend anytime there. Everyone I encountered at the front desk was very nice. We were in New York to celebrate my daughters birthday and an employee named Nancy went above and beyond by giving her a little gift bag of treats when we arrived. This is the kind of service that makes me want to return to businesses again and again. We booked an king room but the gentleman at the front desk said there was a two double bed room available and gave us that; we were thankful that we both got our own bed. The room was very nice, it was spacious for a New York hotel room. I do think the bathroom could have been better, it was small and the shower curtain had little black dots on the bottom of it which made it look dirty and old. I was disappointed at the food mart, I can't speak on the taste of their food but the bottles water was $4 for one bottle. I would recommend walking a block out of the hotel to get a bottle for half the price. Overall, we did enjoy our stay and would come back to the Park Central Hotel for a fourth time. Read moreGenuine Hotels.com guest review
"Location, location, location"
My husband and I stayed in the Park Central hotel for three nights. This was our first visit to New York. We loved the location of the hotel. You are just a couple of blocks from central park. And when you step out of the hotel and look to the right you see the bright lights of Times Square. Broadway shows are also very close by. But inside our hotel […] room you could tell that renovations had been done...rather cheaply. There was writing on one of the walls in the bathroom left over from the builder, and the walls looked like they had been patched in certain places throughout the hotel room. Also at one point our heater stopped working, but the hotel was very good about sending someone up to repair it. And when I had blisters on my feet from walking, the hotel kindly sent me up some bandaids. The bed was super comfortable and the hotel was overall a very nice place to stay. I would recommend it to friends and family that want to be close to all that New York City has to offer. Read moreGenuine Hotels.com guest review
"I would stay again..."
The hotel was nicely decorated. The elevators were fairly quick. There was usually a wait at check-in and check-out, but they did their best to work quickly. I was able to request a fridge for the room which worked out very well for us. The TV in one of our rooms didn't work during out stay. Engineering came to our room 3x in an attempt to repair the […] issue. Elizabeth, the customer relations manager ended up waiving the $22 daily fee and while we were checking out Nancy, the customer relations manager on duty comped our parking. It was incredibly generous and unexpected. Overall I would recommend the hotel, well located with many amenities and good customer service. Read moreGenuine Hotels.com guest review
"Great Place for a Romantic Getaway"
Great time for a romantic reprieve in the heart of time square!Genuine Hotels.com guest review
"overall good experience."
Hotel is within walking distance of central park, Times square and many other atractions. transportation is very convenient as well. valet parking was $60 at time of writing. The room I had did not have a fridge. No coffee machine either, but it was quickly delivered upon request. There is a $25 room fee on top of the price you see, which perhaps doesn't […] make much sense other than to make you think it's cheaper at first sight. Read moreGenuine Hotels.com guest review
"Swanky hotel with no restaurant"
This hotel was very swanky and clean. The rooms were just as nice as the lobby. Although I was a little disappointed that the restaurant had closed, there are plenty of dining options in the area.Genuine Hotels.com guest review
Wonderful hotel for the money. Location is great for both Broadway and Central Park We were on the 18th floor and had a lovely view of Carnegie Hall. Staff was helpful. Altogether a lovely weekendGenuine Hotels.com guest review
We went into NYC to see the Nutcracker at Lincoln Center this past week. We choose this hotel because it was within comfortable walking distance. Because a room was ready, we were able to check in early and get settled which was a big plus after a 2.5 hour car ride. Service was good. Bar/lounge area is quite spacious. The room had two comfortable queen […] size beds, though the room space was tight. Read moreGenuine Hotels.com guest review
"Great location and accommodations!"
The hotel was great and the perfect location for a family holiday trip to NYC. We loved the bar - very cool decor and a fun atmosphere for relaxing in the early evenings before dinner. The hotel service was good and the housekeeping staff was extremely friendly and helpful. My only complaint is about the elevators. There were TWO elevators for floors […] 1 - 9 and the hotel was full. It took forever to get an elevator during morning and afternoon peak times. The elevators were also very small, making it difficult to load when guests had luggage. Read moreGenuine Hotels.com guest review
"Good stay, but credit card was charged extra $100"
Overall, it was a good stay. The room was a good size for NYC. Due to fire regulations, we couldn't have a roll-away in the room with two queen beds. Brought our own aerobed for our son instead. Found everyone on the staff to be quite pleasant and helpful. Called down for an extra blanket, and someone arrived at our door within 10 minutes with a fresh […] blanket still in the plastic from laundering. My only gripe with the hotel is that my three night stay was supposed to be billed at $754.52. My end-of-stay receipt that was slipped under the hotel door on the last day read $754.52. However, when checking my credit card account online, the pending charge is for $854.52. I'm trying to get this resolved, but I wonder if it might be some sort of scam by an employee. Read moreGenuine Hotels.com guest review
We spent New Years Eve with the family at the Park Central. The location of the hotel is fantastic. The service was excellent, throughout. Rooms were modern, clean and comfortable. The bar/restaurant food and service were good. We will definitely come again.Genuine Hotels.com guest review
Perfect stay on Christmas. Loved the decor. The room could have been thoroughly cleaned, but overall not to bad.Genuine Hotels.com guest review
"Park Central at Christmas"
Went with a friend to see Christmas in NYC and we picked the perfect location with Park Central. We are two women in our late 50's and wanted to be close enough to walk to Radio City Music Hall for the Rockettes Christmas Spectacular as well as lights at Rockefeller Center and close enough to Times Square for shopping. Walk we did and we were definately […] tired after 3 days but it was fantastic. All in all, a very good hotel experience and we were pleased. Read moreGenuine Hotels.com guest review
I brought my 2 children to NYC for part of our Christmas vacation. We loved the hotel's ambiance, decor, modern edge, and service that we received during our stay. Our room was wonderful. The hotel's proximity to Central Park and Times Square enabled my family to partake of a variety of activities that were on our "must do" list. We are planning a return […] trip to NYC this summer (2015) and will book Park Central again. Read moreGenuine Hotels.com guest review
"All around great trip"
We had a magical stay in NY. The hotel is in a prime location walking distance to everything! My only complaint would be housekeeping. Our soap dispensers we empty the whole time and the carpet didn't seem like is was being vacuumed. However, you couldn't beat the location. We would stay at this hotel againGenuine Hotels.com guest review
"Great Location For Carnegie Hall!"
We went to the city for a concert at Carnegie Hall, this lovely hotel was steps away! Loved our view, great stay. Only negative was wish they provided a coffee maker in the room, but this is often the case in NYC. Would definitely stay again.Genuine Hotels.com guest review
The only thing that I was disappointed about was when I got my bill for dinner and was not advised that there was 18% gratuity already added. It did not show up on my bill until had received it in my room later that night. The service was great though so I saw my extra tip as a Christmas present to my very kind server. Overall great stay.Genuine Hotels.com guest review
Very nice staff was extremely helpful.Genuine Hotels.com guest review
"Great and clean location"
We had a very pleasant stay. Hotel was lovely and a great location. The only problem wAs we had 3 people in our room and only 2 towels. It took over an hour to get more towels. Otherwise we had a fantastic stay!Genuine Hotels.com guest review
"Great overnight visit"
We had an enjoyable one night stay over the weekend. This hotel is close to everything -- Times Square, the Broadway Theatre where we saw a show, Radio City and more!!! The room was updated and nice and the staff was very helpful and friendly. We will definitely stay here again!Genuine Hotels.com guest review
Fantastic location. Nice rooms and friendly staff. Did not eat at hotel, seemed pricey compared to restaurants just outside. 24 hour diner across street. Quiet inside. Nice updating. Would definitely stay here again.Genuine Hotels.com guest review
"Great location and right price"
We had a great time and was perfect cost was great in the area we know and enjoy. Room was clear and bed confront able. We could of up graded but decided not because we did not stay in the room much.Genuine Hotels.com guest review
great place to stay, nice hotel.Genuine Hotels.com guest review
"Not quite the expected standard"
We had an enjoyable trip but it was let down by housekeeping, who on three occasions had to be chased for lack of towels and/or no housekeeping done. The room was a little smaller than expected, though the beds were very comfortable, and we had no view other than rooms opposite (622). There were no coffee/tea making facilities, fridge or even complimentary […] water which as a seasoned traveller I find incredible in a modern hotel. Maybe I should have paid attention when booking but it was not a cheap hotel by any means. I had to pay a $60 valet parking charge for a days use (+ $10 for an SUV!) and despite the ticket saying up to 30mins to get your car back I was told three times it would be 15mins and discovered it took 45mins!! Read moreGenuine Hotels.com guest review
"Nice hotel. Bad checkout."
Conveniently located. Nicely appointed. Check out process took way too long. They seemed understaffed. They had people checking in and checking out at same time. We were checked out but had to wait 30 plus minutes to get our car slip stamped. No one could do this 2 second task for us except the front desk who was back logged. Seemed very archaic.Genuine Hotels.com guest review
"Nice but not quite there yet"
Newly rennovated but not quite ready, room looked nice but lacked the finer touches and attention to detail.Genuine Hotels.com guest review
Friendly warm staff...Centrally located, clean & comfortable rooms....Genuine Hotels.com guest review
"one night get away"
Wonderfully comfortableGenuine Hotels.com guest review
It was perfect for our Holiday/Birthday Celebration. Great Location-Friendly Staff -Very Nice Room. We highly recommend the Park Central.Genuine Hotels.com guest review
"Great Hotel With Great Location"
We were very pleased with this hotel. Room was on the small side, but no unreasonably so for Manhattan. Very pleasant staff, fantastic location.Genuine Hotels.com guest review
"great overnight city stay"
Room was great, much bigger than I expected. Service was great location was easy to get to only thing was the lobby restrooms could use some maintenance. Room was great, big Windows, comfy bed and pillows.Genuine Hotels.com guest review
"Nice hotel, but $25 MANDATORY facility fee"
Beware of the hidden facility fee of $25. It is not apparent from the Hotels.com pricing that there is an additional $25 mandatory facility fee. This is a little deceptive and other fine hotels offer the same amenities with no mandatory fees.Genuine Hotels.com guest review
We really enjoyed staying there.Genuine Hotels.com guest review
"Great hotel at a good price"
Great hotel with nice sized for the four in my family.Genuine Hotels.com guest review
"Perfect location for Carnegie Hall visit."
We loved the renovations. Room was clean but too warm to sleep in. Last call at the bar was way to early.Genuine Hotels.com guest review
I booked 4x rooms for a show crew on line and paid for them in advance on line. I have booked this hotel and done this same thing every year for the last 3 or 4 years for this same show crew. Included in the costs noted on the booking or each room was an "additional fees charged by the hotel". It varied depending on how many days for which each room […] was booked. However, when my crew went to check out they were each charged a "facility fee". The crew asked that the fee be charged to the same credit card as the room but the hotel refused, said there was nothing they could do and made the crew pay for the fee themselves. It makes no sense to me and made reconciling the billing much more complicated then it needed to be. That was the only disappointing thing about the crew's stay at the hotel and my satisfaction with this hotel. Read moreGenuine Hotels.com guest review
"Best thing was location."
We were only in town for one night. The hotel had a great location, however, the room was not clean, wireless did not work properly and the overall service was ok. I would not stay here again.Genuine Hotels.com guest review
Response by Park Central New York Dear Susan, Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. I am delighted to hear that you enjoyed our great location. Please accept my sincerest apology for the challenges you encountered during your stay. I am so sorry to learn that you experienced cleanliness and internet issues. It is also very disheartening to learn that the overall service you received was just “ok”. Please be assured that these issues will immediately be addressed. Thank you again for your valuable feedback. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"NY near Central Park and Broadway"
Nice hotel, great location, nice warm lobby. Rooms are nice and comfy, shower in my bath was a little smaller than usual but manageable. I did not like the housekeeping carts bering spread out through out the floor(s) but I'll get over it - perhaps there is not closet for storage. Staff seemed friendly and accommodating.Genuine Hotels.com guest review
We had a great stay. This hotel has been completely remodeled. It has a great location and good rates. Rooms are spacious and very nice. I would recommend this hotel. We will stay there again.Genuine Expedia guest review
"Fantastic Location, Lots of Room, Large Bathrooms"
Right across the street from Carnegie Hall, just a few blocks from Carnegie Deli, subway stops, Central Park, and the Macy's Day Parade Route! Had a wonderful stay for Thanksgiving - will definitely stay here again on our next trip. Front desk was very helpful, also easy to get cabs, newly renovated restaurant/bar/lounge area was great! Only three elevators […] and three bathroom stalls downstairs that sometimes had lines but it was a major holiday was a crowd was to be expected. Rooms were large and bathroom counterspace was a pleasant surprise - nice for NYC! Read moreGenuine Hotels.com guest review
"Thanksgiving Eve in NYC with kids!"
Overall, the hotel is great! It's very up to date, clean and stylish. The location is perfect for those looking to be close to Central Park and Columbus Circle, an easy walk.Genuine Expedia guest review
The hotel is ideally located for our likes, the musical venues, i.e. Lincoln Center and Carnegie Hall and Broadway musicals. Unfortunately the Opera and Symphony season are in late fall and the winter storm got us but we were prepared. Has good supporting services (food and commerce) at walking distance in the immediate vicinity. You have to go to experience […] and enjoy. Read moreGenuine Expedia guest review
"will come again"
our stay was great- perfect location - would go back to the hotel -Genuine Hotels.com guest review
Check in was too long with an unmotivated man, but the worst part was the bar. Asked for Makers Mark on the rocks - didn't have it. Ordered a glass of wine, enjoyed it so asked for a bottle for our group. They didn't have that either. There are only 6 types of wine on the menu! The manager wasn't willing to help or accommodate us allowing us to just […] get more and more irritated. The physical space, and the location are nice - the employees were a complete disappointment and lacked basic customer service training Read moreGenuine Hotels.com guest review
Response by Park Central New York Thank you for sharing your experience with us. Please accept my sincerest apology for the challenges you encountered during your stay. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. All of our valuable feedback has been shared with our Management Team, so that we can correct our shortcomings. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
Nice hotel near Central Park. Rooms are nice-clean and comfortable- but typical NYC small. Breakfast was good but pricey. Lots of other options nearby. Staff were friendly and helpful. The two elevators covering up to the 8th floor were very often slow.Genuine Expedia guest review
Great location and good size rooms. All you need to spend a few days in NY with kids.Genuine Expedia guest review
This is our third time to stay there. They recently remodeled and now the rooms are really beautiful, they were nice before but now they are even nicer. Within walking distance of time square and lots of eateries and stores. Subway stations are located at each corner.Genuine Expedia guest review
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