"upper mid town hotel"
Hotel is not bad for NY prices - can get busy with tourists. Rooms have recently been updated but are already starting to show through the "White Wash" upgrade treatments. Good Internet.Genuine Expedia guest review
"NYC Location Location Location"
Upon arrival from airport front desk reception agent offered to to check our bags and call us when room was available...which was only 15 minutes! She made us feel glad we had chosen the hotel. The room had been updated - but the iPhone cradle wouldn't fit into the bedside table; bathroom outlet almost came out when I unplugged he hairdryer; lighting […] was only so so. GREAT LOCATION, and but Personnel at check out seemed irritated when I mentioned the outlet problem- "Well, you should have called us" - I was not asking for a discount only answering when she asked if everything was to our liking. Read moreGenuine Hotels.com guest review
Very nice lounge area.Genuine Hotels.com guest review
Perfect location , short walk to the park , 5th and Madison AveGenuine Expedia guest review
"I WOULD NOT RECOMMEND THIS HOTEL"
Hello, I had paid for a room with a Bathtub and they did not accommodate my reservation at all. Plus the Bath towels they had in the room were like sand paper and old. I will not go back at all.Genuine Expedia guest review
Response by Park Central New York Thank you for taking the time to review our hotel. I am so sorry to learn of the disappointment of your stay. I would like to extend my sincerest apology that we could not accommodate your desired room type and that you did not enjoy our bath towels. All of your feedback has been shared with our Management Team, so that we can work hard to correct our shortcomings. We hope to have the opportunity to welcome you back. Best Regards, Don Fraser General Manager
"Great location, great Hotel"
This hotel is very good. We love to stay there, because the rooms are clean, the staff very thoughtful and the price is reasonable (for NY!). It would be even better if we had a little refrigerator in the room, but it is a small inconvenience... We will be back there!Genuine Hotels.com guest review
"Don't do iT"
The first night of our 4 night stay we were put in room right in front of the elevator, just horrible. you could hear all the people coming an going all night long! This is New York!!! So we kindly asked to be moved to a room that was not in front of the elevator, or the gym or the housekeeping that happened to knock something off their cart first thing […] in the morning on to our door!! So we were moved to a room to another floor right next to the service elevator!! Horrible!!! Staff and Hotel were nice... room left a lot to be desired. Read moreGenuine Expedia guest review
Response by Park Central New York Thank you for taking the time to review our hotel. I would like to extend my sincerest apology for the challenges you encountered during your stay with us. I am so sorry you experienced noise issues during your stay with us and Housekeeping Carts in the hallways. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"Excellent hotel, close to attractions"
The hotel was very nice. The staff were professional and accomodating. The rooms were spacious (for NYC) and the beds were very comfortable. I was struck by how quiet the hotel is - no noise from the street or hallways. It is close to Central Park and Times Square. Great restaurant too!Genuine Expedia guest review
"location location location"
Hotel ( lobby mainly) has been upgraded since last visit. Much brighter. Room was very quiet ( 9th flr) pleasant surprise.So convemient to subway...to city and bouroughs. Adjacent blocks plenty of decent delis and take out for breakfast etc. Close to Central Park. Nothing in NYC is actually affordable...so rates are par for the course..too much but […] very adequate room and again location. Predictable...which is a plus when travelling ! Would book again. Read moreGenuine Hotels.com guest review
FINE, GREAT LOCATION. NEAR CENTRAL PARK AND 5TH AV GOOD RESTAURANTS NEAR AND THEATERS NO SHOPPING CENTERSGenuine Expedia guest review
Good location good size room clean, Staff was nice New renovation 2013 Soft beds flat screen desk nice Nice lobby bar however it closes early no gym, pool, Business center ect. But there is a facility fee $22 ? Taxes are high $100 dollars for 2 nights NYC for ya . Over all it was a very nice experienceGenuine Hotels.com guest review
"Great place for families!"
Hello, I recently stayed here with my partner and 6 1/2 month old infant. The hotel was extremely clean and the service was accommodating as well as fast. We got there a little earlier than checkin and decided to stop off our bags and head out to roam the area. There are many restaurants near (we settled for chipotle lunch and Thai dinner). They provided […] a pack & play for our baby to sleep in, which we added out own sheet and blanket to, just for safety. The wifi worked well on our Mac, however it did not work on our game system. They tried to help us but everything they did did not work to set up wifi on the x box. That was the least of our worries though. Overall, it's a great location, right next to cebtral park, restaurants, trains, banks, whatever you may need. I would recommend this hotel. Read moreGenuine Hotels.com guest review
Hotel was very nice, good and helpful staff, especially the older waiter in the restaurant. Great location, close to many places people want to see in New York, walking distance. We would stay there again.Genuine Expedia guest review
Great location and beautiful hotel, no complaints!Genuine Hotels.com guest review
"Good location, close to Central Park and Time Sq!"
This was my first trip to New York City and Park Central was a great decision that made my trip comfortable:) The staff was attentive and the Hotel was super clean. In one day, we jogged in Central Park, visited the S. of L., hung out in Time Square and watched Rock Of Ages, a broadway play! Good TimesGenuine Expedia guest review
very nice stayGenuine Hotels.com guest review
"Perfect boutique hotel!"
Hotel was in great location, front desk, valet, concierge all very friendly and helpful. Cafe downstairs had great mix of snacks, sandwhiches, pastries, expreso...very good and convenient. It had an impressive bar, nice ambiance and cocktails. Only dislike was the elevators were slow. But I would definitely book again.Genuine Hotels.com guest review
Very convenient location and friendly staff - lobby smells great too!!Genuine Hotels.com guest review
This hotel is close to all the main attractions. You have the Apple Store, Central Park, Times Square, Rockefeller Centre etc in walking distance.Genuine Hotels.com guest review
Great New, Modern Hotel! The bartenders were nice and the atmosphere was great! Located between Times Square and Central ParkGenuine Hotels.com guest review
Friendly staff and very convenient location.Genuine Hotels.com guest review
Great location, friendly, helpful staff.Genuine Hotels.com guest review
"nice hotel close to central park and time square"
This hotel is very nice. Rooms were clean. Had a problem with water on the floor when showering because the shower has only a curtain and only a short edge on shower area, but other than that, the place was great.Genuine Expedia guest review
After a hard day when you arrived in your bedroom AT NIGHT, the room was a mess, nobody have been there to clean (lights on, window open, no towels, no soap, nothing …). I contacted the manager and she said "I'm sorry, we received more calls than usual and we didn't have enough time to clean all the bedrooms. I can give you a discount $100.00 !!!". When […] you decide to pay almost $300.00 for a bedroom, you don't want a mess and $100.00 back. you wish to have a nice and fresh place to enjoy and rest. Read moreGenuine Expedia guest review
"Yes. Just yes."
The lady and I stayed here one night and found their service and friendliness to be the best on three week two-way trip from TX to Cape Cod, MA, and then back down to TX. The convenience was beyond compare. The Valet service is a must, but was hassle free! They have full coverage insurance and are prompt about it with a genuine friendliness that was […] completely unexpected! The room was updated and clean. The bathroom was amazing and the bed... We could barely escape its comfort gravity well. It was almost sentient. You want to roll over? The bed is there for you, and welcomely accepts your shift with such subtle grace, you are completely unaware there was any opposing force against your body. As if it were a sort of cloud... Yes.. The bed is a sentient cloud of dreamy accommodation. I will sleep.. I mean stay here again. :) Read moreGenuine Hotels.com guest review
"Delightful, comfortable, great location"
Loved the location and super comfy beds - important after walking miles and miles in NYC. Extra nice perk - the toiletries from C.O. Bigelow down on 6th Ave in the Village. One complaint - what's up with the extra $21 on top of the Hotels.com fare for some "facilities charge"?Genuine Hotels.com guest review
I was there one night. Tub or sink did not drain. Bathrooms off lobby disgusting.Genuine Hotels.com guest review
If you are looking for a hotel that goes out of their way to ensure a memorial stay; this is not the hotel. The staff was unpleasant and jaded.Genuine Hotels.com guest review
"Nice hotel, decent location"
Great time, elevator service was scary and long wait..Genuine Expedia guest review
This was a fantastic hotel. Was in NYC to pick up my daughter from summer school. Place was great. Great location. Easy walk to park, shows, and Hells Kitchen restaurants. Upon arrival was offered an upgrade to a corner room for a very affordable amount. Looked right at Carnegie Hall. Loved it.Genuine Hotels.com guest review
"Charged "hotel fee" for no reason"
Overall, it's a decent hotel, except the view form our window which consisted of the wall of the building across and a little piece of the sky to recognize whether it's rain or shine. However, we were charged $20 hotel fee for the service we didn't request. Next morning I inquired the receptionist about this charge. The answer was "all hotel guests […] get charged". If it's true, why not to include $20 in the total price? That was quite disappointing. Read moreGenuine Hotels.com guest review
Clean hotel. Great location. Long wait to use elevators. Long wait to Check and to receive stored luggage. Will stay here again.Genuine Hotels.com guest review
I arrived at the Park Central Hotel and was immediately taken back by the pleasant smell of flowers and the gorgeous decor. My family and I were about 4 hours early for our check in time so our plan was to store our luggage while we went about our business. I was pleasantly surprised to find out our room was ready and we were able to check in, freshen […] up and prepare for our day. Room was spacious, clean and comfortable. Staff was very helpful and hotel is in a fantastic location with plenty of nearby parking. My only complaint is that it took about 10 minutes for an elevator to reach us on the 14th floor almost every time we called it. However, it won't sway from staying here again. I travel to NYC about 4 times a year for business reasons & have stayed in many hotels, this was one of my favorite by far and I will definitely be back. I would be happy to recommend this establishment to anyone traveling to NYC. Read moreGenuine Expedia guest review
"Not the best"
I waited on line to check in. But that didn't matter, other people walked right up to the desk from every direction and were helped before me. RUDE. The wait time for the elevators was unacceptable. There seemed to be one elevator in a bank of 4 that was actually working. The same car would arrive at the floor full to capacity every time I called for […] it. After waiting for 3 trips- I was running late for a surprise party and had to squish my way in to an already full car. When arriving back from the party, I waited for 3 additional trips to go by in the same elevator car. The room was clean and organized (uncluttered). The AC was set to 72 when I arrived and it was very humid. I turned it to 68, that was comfortable, but at 5:19am it was back up to 72 and I woke up to turn it down (annoying). Read moreGenuine Expedia guest review
Response by Park Central New York Thank you for sharing your experience with us. Please accept my sincerest apology for the challenges you faced during your stay with us. I am so disappointed to hear that you did not receive a warm welcome and had issues with your AC Unit. I am also so sorry that you experienced long elevator wait times. All of your feedback has been shared with our Management Team, so we can work hard to correct our shortcomings. We hope to have the opportunity to welcome you back. Best Regards, Don Fraser General Manager
Close to Central Park and Time Square. Maybe a little overpriced, once you consider all fees and taxes applied.Genuine Hotels.com guest review
Great location. Nicely remodeled modern rooms. Only complaint is that the elevators are very small.Genuine Expedia guest review
Convenient and clean. Hotel room size was perfectGenuine Hotels.com guest review
"Great, European style hotel near Times Square"
Picked this hotel on general price and location but was very pleasantly surprised by the level of luxury. My room was a bit tight for room, as been my experience with every NYC hotel I've stayed in, but was exceptionally appointed. Carnegie Deli is also right across the street...Genuine Expedia guest review
Room was not as clean ..............................Genuine Expedia guest review
"Basic, good location, nothing special"
This hotel was very basic - in terms of service and amenities. Its in a great, central location which is probably the best thing about it. The room was comfortable although I did find hair in my bed around 11:00pm, called the desk and they said they could give me extra sheets but that I would have to change them myself.....Genuine Expedia guest review
Response by Park Central New York Thank you for taking the time to review our hotel. We appreciate and value all of our guest’s feedback, both positive and constructive, as it is an excellent tool to continually improve our processes and afford a better experience for our future guests. I am delighted to hear that you enjoyed our central location, close to all Midtown Manhattan attractions. Please accept my sincerest apology for the challenges you faced during your stay with us. I am so sorry to hear that we did not change your sheets in an efficient and courteous manner. Please be assured that this issue will be addressed with the individual Team Member. We hope to have the opportunity to host you again soon. Best Regards, Don Fraser General Manager
Clean Room, Easy Check In, Convenient location.Genuine Hotels.com guest review
My stay could've been better..No customer service skills by the staff, No pool but you pay a resort fee, no accommodations for the guests what so ever.Genuine Hotels.com guest review
"Very poorly managed"
The reason I booked the hotel is due to they have room for three person. But at check in they told us only king bed no room for rollaway bed. Receptionist was very mean not helpful at all. The Beth room has strong unclean smell. Will definitely NOT stay at this hotel and tell friends not to stay there in future trip to NYC.Genuine Hotels.com guest review
Response by Park Central New York Dear Wendy, Thank you for sharing your experience with us. I am so sorry to hear of your disappointing stay. Please accept my sincerest apology that we were not able to accommodate your desired room type, and I completely understand your frustration. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
Great location and very nice room, but the Room temperature was too hot for sleeping. And the elevators were super annoying, very slow and not enough of them runningGenuine Hotels.com guest review
"Do Not Go THERE!!!!!!!!!!!!!"
I arrived at the hotel late to find that they gave me a room and my room was already open before I used my card key...creepy. Next they gave me a room which sounded like a plane was landing in my room because it was so loud. after an hour and a half of them not answering my calling and waiting for an engineer to fix the air conditioner (this was 11 […] pm and I had a 5 am wake up).. I left to go to another hotel. There are plenty of other good hotels ... I would never go back Read moreGenuine Hotels.com guest review
Response by Park Central New York I’m so sorry to read of your disappointing stay with us. We strive to create an environment where our guests can honestly state they received unparalleled service and to see we failed to meet both of our expectations is extremely troubling. Please be assured we have shared your feedback with our team members so that we may improve our processes and afford a better experience for our future guests. I do hope you will give Park Central another opportunity to show you a truly memorable experience on your next visit to NYC. Best Regards, Don Fraser General Manager
"BEWARE of Hidden Charges!!! Horrible hotel!!"
For starters, the service is horrible. It's attitude from the moment you walk in. You pay thousands of dollars to a hotel who acts like they're doing you a favor to have you there... The entire front desk staff and management needs to be fired and re-trained. Then there is the matter of their newly established "resort fee" which is basically a hidden […] fee of an additional $20 per a night that they stick you with at the end. They are the ONLY hotel in the city who does this. No shame. This is in order to help cover their costs of renovations, however, they've already raised their nightly rates so to be honest, its just greed. Finally, our booking was for a king size bed, however instead they gave us two queen beds, which they claim was an upgrade, but who needs the second bed? Me and my girlfriend would have been much more comfortable in a large king... The next day when we asked to be changed back to a king room, they told us we need to check out, leave our luggage upfront, wait four hours on the streets before the next room would be available.... Which is RIDICULOUS! They could have easily finished cleaning the King room, had us switch, then went off to clean the Queen room... Why put your paying customers on the streets? Why the attitude too? Horrible experience... Bottom line: There are MUCH MUCH better hotels in the city, with better attitude towards the customer, with must better rates, larger rooms and more convenient locations. Avoid this one at all costs... Read moreGenuine Hotels.com guest review
Response by Park Central New York Dear John, Thank you for taking the time to review our hotel. I am so sorry to hear of your disappointing stay with us. Our mandatory Facilities Fee of $20 plus taxes per night is sometimes referred to as a “Resort Fee” on third party sites, such as Hotels.com. We have gone to great lengths to make the Facilities Fee very transparent on third party sites, and I am so sorry this was not thoroughly communicated to you prior to making your reservations. I am also highly disappointing is that you did not review outstanding service from our Team Members. Please be assured that all of your feedback has been shared with our Management Team, so we can work hard to correct our shortcomings. We hope to have the opportunity to welcome you back, and turn this experience around for you. Best Regards, Don Fraser General Manager
"Great hotel at heart of NYC"
Great hotel from view, cleanliness, service. The renovation really brought the hotel to its 4 star hotel rating. Best location to Central Park, 5th Ave, Carnegie hall, museums, will definitely come againGenuine Expedia guest review
Very good weekendGenuine Hotels.com guest review
"Rooms were pretty good size"
I liked the location very much , it was close to every thing Central Park time squareGenuine Hotels.com guest review
I have clients in soho and in long island city but I also want to go for a morning run in central park. Park central is located so perfectly it's incredible. I don't have a lot of special needs but I don't take for granted that this is a quiet and comfortable hotel. Free WiFi and staff that are ready to help but not overbearing. Will be a repeat gu […] est. Read moreGenuine Hotels.com guest review
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