"Chron has mold"
Room appeared t be clan but AC was leaking and rug was wet and mold was on floor and wall. The mold on the carpet and walls covered approx. 10 square feet. This appeared to be that way for a while because the furniture was moved so we would not notice it. WE told to front desk and showed them pictures and there was not offer to move us or refund our […] money. The staff did not seem to care that there was an issue. For a 4 star hotel with 2 adults and one child the beds should have been at least queen sized and were not. Horrible hotel experience . Read moreGenuine Expedia guest review
i was so disappointed that the first night of my stay the pool was closed. The pool was available the second night, however it was so many people in it at 12 midnight we couldn't enjoy ourselves so we didn't bother to get in. The pool was one of the main things that attracted us to this hotel. that totally sucked...Genuine Hotels.com guest review
"Getting a little tired"
Nice clean rooms but fittings were a little out dated. The rooms could do with a refresh.Genuine Expedia guest review
The hotel staff, across the board, at this Crowne Plaza at Ravinia was the worst I have ever experienced. From trying to check in on the first night, it was difficult to get anyone to even acknowledge me at the counter. Calls to the shuttle service went unanswered EVERY time. After checking out and explaining that I needed the shuttle to take me to […] the closest Marta stop so that I could get to the airport on time and not MISS MY FLIGHT, I waited OVER AN HOUR and asked for help from everyone from the clerks behind the front desk to the valet attendants outside. No one could or would help. I found the concierge on duty in a break room with her feet propped up. She proceeded to tell me there was nothing she could do for me. Finally, the manager came out and drove me and three other guests to the marta stop. I made it to my gate at the airport just as they were closing my flight for boarding. I barely made it! I will never stay at this hotel again and would not recommend it to anyone. Read moreGenuine Expedia guest review
"Rude staff, slow elevators and horrid smell"
This is by far the worst hotel that I have ever stayed in. Most of the staff was beyond rude. The first thing that you will notice when you get to the floor where the rooms are is the overwhelming smell of bleach or cleaner. This was ironic considering the rooms were not very clean. I waited well over five minutes on most attempts at getting an elevator. […] To top it off, a water pipe broke on my floor and I had to listen to construction all night. Three complaints to the front desk, you have to go down stairs because they will not answer the guest services phone. Stay away from this hotel. Expedia's rating was way off on this hotel. There are plenty of good hotels in this area. This one is a nightmare. Read moreGenuine Expedia guest review
"nice hotel next to the mall"
i enjoyed staying here- would probably stay again- nothing extra special about it - but it is niceGenuine Expedia guest review
We have stay at this hotel for years when we go to Atl. This trip the hotel service horrible specially at the desk service. Also at the parking lot the garbage can was full and the garbage was covering all the floor around the garbage can. The room did not have al the a amenities that they promised,and now they charge $25.00 if you want a fridge or […] a microwave. I am. Diabetic and I always need a fridge. Read moreGenuine Hotels.com guest review
A good value and a good stay.Genuine Hotels.com guest review
Great hotel. Wonderful service and amenities. However, room was warm and the a/c was not working as it should. Called front desk and they were going to send someone to check. After about an hour, we called to cancel because it was late. Might have been better if we had spent time in the room after check-in. We left and did not return til very late.Genuine Expedia guest review
The hotel was beautiful . Staff welcoming and the rooms were just right! No complaints at all. Would stay again!Genuine Expedia guest review
Not only beautiful but the food was excellent!Genuine Hotels.com guest review
"Lovely hotel near Perimeter Mall"
Extremely nice room with free WIFI, beautiful lobby and bar, nice people.Genuine Hotels.com guest review
"Nice hotel would go back"
Very nice hotel the ambiance is wonderful!! The food in the different resturants has something left to be desired. My husbands steak was over cooked and under seasoned, my bread was hard and my shrimp burger was like rubber. The manager was nice enough not to charge us. The rooms are nice and clean, beds are comfortable. Our only problem was the thermostat […] wasn't working properly and the TV screen was very dull like it was on its way out although we didnt really need it so we didnt complain. Read moreGenuine Hotels.com guest review
"night with out kids"
great hotel. you can walk to very good restaruants and great shoping mall.Genuine Hotels.com guest review
Nice hotelGenuine Hotels.com guest review
Hotel lobby was beautiful great work out room, enjoyed the walking paths and outside areas, very pleased with our stayGenuine Hotels.com guest review
"I'll come back for sure."
One of our newest..and biggest clients is in the Business Towers adjacent to the hotel. There's a path through a botanical garden that connects the hotel with the business towers. It's beautiful setting. A very comfortable, up-scaled hotel. The food in the restaurants were "4-Star", "Big City" quality. We'll be back..and I hope often.Genuine Hotels.com guest review
"Okay for the price in Atlanta for Final Four"
The venue itself could be great but it is not kept up as I expected. The safe in my room did not work nor did the ice machine on our floor. We reported this to no avail. Hallways were very worn. Having said this. Our room was very big.Genuine Hotels.com guest review
"Great hotel for family"
Room was comfortable and bedding was too however tv had lots of static,also the water fountains and paths outside we're very relaxing.Genuine Expedia guest review
"GREAT EXPERIENCE AT THE CROWN"
The manager jeff at the hotel was very helpful in making sure my stay was great. i loved the hotel. the room was big , the pool was great and the food was out of this world.Genuine Hotels.com guest review
"25 year class reunion"
Staff was friendly. Clean facility.Room service took longer than was stated, but there was a follow up call to make sure of delivery. Food was good. Overall a great stay.Genuine Hotels.com guest review
"Thank you, we have a great time"
We have a wonderful time, the location is excellent, near to everything. Very convenient the shuttle to the mall and the Marta station. The kids enjoy the pool.Genuine Expedia guest review
Very reasonably priced! Parking is free, which is very unlikely for Atlanta. The rooms were clean and comfortable.Genuine Hotels.com guest review
"Disappointing for a 5-star hotel"
Two older ladies with mobility issues (canes). No valet greeting us in valet line. No bellman to offload our luggage for checkin. Registration desk was very nice. Still no bellman. As we hauled our luggage into the elevator, a hotel exec asked how we were. Upon explaining how we were disappointed so far, he said he would "check into this" and just got […] off on his floor. He did not even offer to help us with our luggage! Got to our room, and it had not been touched by the housekeeping staff since the last guest left! Girl from registration desk came up and brought us to new, cleaned room. Seems to me there were too many issues for one night stay in 5-star hotel! Read moreGenuine Hotels.com guest review
"overall Great location"
Was in Atlanta for hair show didnt want to stay downtown but not too far from Congress Center. Took us all of 15 minutes travel time. Location was great for shopping and great dining. Will make this go to place to stay. LOVE THIS AREAGenuine Hotels.com guest review
Everything was wonderful besides the fact that the tub wouldn't drain and toilet seat was broke upon arrival.. we dont complain about nit picky stuff.. the hotel was absolutely beautiful and everyone was extremely nice...great price and location!!Genuine Hotels.com guest review
the motel was beautiful and the staff was great. The only issue was the breakfast service was a little slow but since it was cook to order it was not too bad.Genuine Hotels.com guest review
Hotel is beginning to show its age but otherwise very nice.Genuine Expedia guest review
Room was noisy throughout the night. Valet parking was slow.Genuine Hotels.com guest review
"Call first before booking to swim!"
I had stayed here many years ago and loved the garden type draw in the lobby area. However, I booked this hotel in knowing there was an indoor pool so that my family could swim. The pool was closed for a "mystery" reason. We were told that engineering was working on it and that it might be open later on that evening. It was closed the entire time and […] we were all very disappointed. Read moreGenuine Hotels.com guest review
Unfortunately, only 1 out of the 4 elevator's appeared to be working and the wait to get an elevator was between 10-15 minutes. However, they did give me a free room upgrade to a suite which was very nice.Genuine Hotels.com guest review
cleanliness of room/hotelGenuine Hotels.com guest review
The hotel was great but the food was not good for breakfast or dinner!Genuine Hotels.com guest review
"Convenience and service!"
Quick overnight stay to drop friend off at airport for early flight. Quickly made a last minute change to allow for fridge in room. Very pleasant staff.Genuine Expedia guest review
Front desk Chelsea in clerk was very helpful and polite. We paid for the breakfast when we booked and desk clerk that morning would not give vouchers because computer was down. When we finally got to breakfast it was not worth it. Had dinner in La Grato restraunt the night before and it was very over priced and food was not appealing at all.Genuine Hotels.com guest review
Excellent service, very clean, great experienceGenuine Hotels.com guest review
"Great Choice For The Perimeter Area"
Wonderful facilities and very convenient to the Perimeter area. There were a number of parties, the SEC championship, and a soccer tournament in town and there was still capacity and quiet and a comfortable stay to be had.Genuine Expedia guest review
Great stay, highly recommendedGenuine Hotels.com guest review
"Great for business travelers."
came in for business. very nice hotel, convenient from airport and nice room. took shuttle to my meeting, which was fast and very easy to use. I'd recommend this hotel to other business travelers for sure.Genuine Expedia guest review
I wish there was a refridgerator in my room.Genuine Hotels.com guest review
I was upgraded to a bigger suite and loved it. Stayed an extra night because of great experience!Genuine Hotels.com guest review
"Great for Business Travel"
Beautiful Hotel. Right in the center of a huge shopping mecca. The hotel has a lounge, a bar, a restaurant, and a business center. I got free wi-fi during my stay. Room service was prompt and delicious. Great price, too!Genuine Expedia guest review
"A well deserved treat"
Recently, my family had to be in Dunwoody (north of Atlanta) for an event for one of my daughters. I decided to stay at an above average hotel and make a vacation of it. The room was very large, clean, furnished with 2 double beds and possessed a large window looking out over the town. The room cost was about what I expected to pay for this chain and […] the staff was very service oriented and friendly. The hotel was a little older but appeared to have undergone a pretty thorough rennovation just a few years previously. I highly recommend any Crowne Plaza. Read moreGenuine Expedia guest review
very niceGenuine Hotels.com guest review
"Will stay here again"
My family and i stayed at Crown Plaza overnight and i decided to get a room with breakfast included in the price. Im glad i did because 5 of us were able to eat good for a little more than the regular price of one breakfast. Even though it was a continental breakfast it didnt seem like it. There was a wait staff that sat us at a table, served our drinks […] and was always so pleasant. Beds were super comfortable, room was clean, the view was great from our room, and there is plenty of restaurant choices and shopping across the road from the hotel. Best thing....Starbucks in the lobby. Read moreGenuine Hotels.com guest review
"NO FREE WIFI!"
Good hotel, WARNING NO FREE WIFI! Yes really no free wifi. and the parking was a bit of a problem at times. overall it was a good hotel. BUT NO WIFI mean i wont b back.Genuine Expedia guest review
"We did not even stay"
Guest services were very rudeGenuine Hotels.com guest review
"Perfect business location in Atlanta"
Great place!! Will stay there again!Genuine Hotels.com guest review
Nice hotel, amazing lobby, and great location. Clean room, service ok. Didnt use any of the amenities. Parking is kind of bad but ok.Genuine Hotels.com guest review
"Needs Remnodeling and Improved Maintenance Sc....."
Most of the elevator's signaling sytems were not working. Standing in the lobby you could not know if the elevators are going up, down, or which one was going to serve your floor. You had to ask the people inside the elevator where the elevator was headed!!! Requested a Bellboy to carry my Luggages to my room, nobody showed up. I took care of them myself. […] I had to kill a roach in our bathroom. The room not very well insulated for sound. Doors made a vey loud noise when the were closing by themselves. Read moreGenuine Hotels.com guest review
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