We were unable to sleep until 2:30 am. Walls so thin you hear normal tone conversations. If you are hear the elevator the ding of it will keep you up until the last person is done for the night. (Thin walls)Genuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Michelle, Thank you for taking the time to respond to our survey regarding your stay at the Crowne Plaza Ravinia. We hope that the next time your travels bring you back to the Atlanta/Dunwoody area, you will give us the opportunity to show you the improvements from the completion of our recent multi-million dollar renovation. Sincerely, Danny Hiatt General Manager
"Nicer places in the same area!"
The hotel is old and had a strong odor when I walked in. I checked in and took my belongings to the room. I notice that the linens on the bed had red spots on them. I looked like candy stains that had been there for months. I called the staff and asked if I could change to another room. They stated they were sold out for the night. I proceeded to call […] Expedia to try and receive a refund so I could book at another hotel. Expedia called the hotel and they offered me free breakfast and stated someone would come clean the room. I agreed. The person never showed and the next morning they didn't have any record of a free breakfast for me. I was furious. The next day I called and asked for a late check out. The girl stated the best she could do was 30 extra minutes. The staff is so rude and not accomodating to guests. I explained to her that I only need an hour later check out because I woke up late. She was not very understanding. Long story short, I will never stay here again. This hotel is a dump with rude workers! Read moreGenuine Expedia guest review
"Not what I booked."
I wanted a room with 2 beds and ended up in a room with a king bed. Had some friends stay at the same hotel, room with 2 beds, and they also got a room with a king size bed. They were 5 people! Not happy at all!Genuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Elizabeth, Thank you for taking the time to fill out a survey on your recent stay here at the Crowne Plaza Ravinia. We are very grateful for your valuable feedback, but please accept my sincere apologies for not obtaining the correct bed type you requested. I will certainly address this with the Front Office team because this should have never had happened.Again, thank you for your valuable comments and feedback, as we will use this to improve our service levels going forward. Kind regards, Danny Hiatt General Manager
"Minor issues in beginning"
check-in was the only issue that we've experienced at the hotel. We checked in to find out that our room hasn't been cleaned at all. However, the check in clerk upgraded our room for the inconvenience. Afterward, no complaints from us, everything was quite pleasing. Some floors are so-so and the breakfast buffet was limited but decent. The plus is the […] location of the hotel....much to do in that location. Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Valued Traveler Thank you choosing to stay here at the Crowne Plaza Ravinia on such a special occasion. We really appreciate you taking the time to comment on your experience here. Please accept my apologies for the issue at check in, but it is great to see that the team did give you a nice upgrade and that you enjoyed the remainder of your visit with us.We hope that when your travels bring you back to Atlanta that we will see you back soon here at the Crowne Plaza Ravinia. Warm regards, Danny Hiatt General Manager
Room wasn't ready until 11:23pm, once we were given the key we went to the room open the door and a lady was in the room getting dressed. Needless to say someone was already occupying that room. Went back to the check in desk where they then gave us another room that was dirty, hair n the bed, fur of some sort on the pillows, glasses in the trash can. […] We talked to the manager, who said he would contact Hotels.com and have our room refunded....I am so disappointed this was for my wifes birthday, never again. Read moreGenuine Hotels.com guest review
THIS WASNT MY FIRST TIME STAYING AT THIS HOTEL BUT EVERYTHING SEEMS BETTER THAN BEFORE THIS WAS THE FIRST HOTEL MY FIANCÉ AND I STAYED IN TOGETHER AND I WANTED IT TO BE SPECIAL I RUSHED TO GET EVERYTHING SET PERFECT AND THINGS TURNED OUT GREAT THE STAFF WAS GREAT THE VALET ATTENDANTS WERE WONDERFUL CAUSE THEY SEEN I WAS OVERWHELMED WITH ALL THE VDAY […] STUFF I HAD AND BREAKFAST THE NEXT MORNING WAS ICING ON THE CAKE THANKS GUYS!!!!!!! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear NIka, What a pleasure to here that you had a very nice visit on this special occasion here at the Crowne Plaza Ravinia. We really appreciate your continued patronage, and it is so nice to get wonderful comments on our staff..We really appreciate you taking the time to comment on your stay, and we hope that you will return very soon to see experience our muti- million dollar guest room renovation that we just completed. Kind regards, Danny Hiatt General Manager
"A wonderful week-end"
We spend a lovely weekend at the Criwne Plaza Ravinia. The people were nice, our room was great, the breakfast was awesome. The La Grotta restaurant on the lower level is superb. Really, the only problem was the very weird smell in the pool and health club area. Aside from that, we were very pleased. We will be back when the opportunity arises.Genuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Valued Traveler, Thank you so much for taking the opportunity to complete a review on your stay here at the Crowne Plaza Ravinia. We are so happy that you had a wonderful weekend with us, and found our staff and accommodations very nice.The entire team appreciates your patronage and we look forward to your quick return. Sincerely, Danny Hiatt General Manager
Nice across from mall and shopping plaza. Shuttle to dinning and shopping free of charge. Staff was very nice and best complementary breakfast bar around. Will b returning again great getawayGenuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Steve&Shantaya, Thank you for the 4 star review and positive comments on your stay at the Crowne Plaza Ravinia. We look forward to your next "great getaway" as well. Sincerely, Danny Hiatt General Manager
"My stay was awesome"
My stay was awesome....no need to leave the hotel for anything.....we stayed in went to the bar, had breakfast and dinner what a great romantic weekend.Genuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Traveler, Thank you for the 5 star review regarding your romantic weekend at the Crowne Plaza Ravinia. We hope you will have the opportunity to return again soon to see our multi-million dollar renovation now that it is complete. Warm regards, Danny Hiatt General Manager
"One night stay"
I came down for the Art Institute of Atlanta with my son so that he could go the open house. We needed somewhere to stay and this hotel was about 5 minutes from the Institute. When we first arrived, the lobby was beautiful and clean. The rooms were so very nice. Even though there was construction doing on, I never heard a thing. The pool area wasn't […] that heated. It was freezing though, but that shouldn't take away from my overall stay at your hotel. I loved it. Just needs to be more heat in the pool and in the pool area. We stayed only one night. Hung out at the bar and the food was good. Watched the football game. I had a great time. I would come and stay there again. Read moreGenuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Tillery, Thank you for the 5 star review and your positive comments regarding your stay at the Crowne Plaza Ravinia. I hope you will have the opportunity to return to our beautiful hotel and see the lush landscaping now that the weather has warmed up. We have also completed a multi-million dollar renovation that will make your stay with us uncomparable! Sincerely, Danny Hiatt
"Close to shopping and restaurants"
First room was unmade. Upgraded to concierge level. Room same size as other floors, bottled water free in room. Roach on wall made us uncomfortable.Genuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Traveler, Thank you for taking the time to respond to a survey on your stay at the Crowne Plaza Ravinia. I apologize for the issues you encountered on your stay with us. As you can see from other reviews, this is not the norm for us and I do hope that you will give us another chance to show you our newly renovated hotel, as well as our excellent , friendly staff. Warm Regards, Danny Hiatt General Manager
The customer service was horrible. I actually called one of the restaurants, and the front desk, and to get a wake up call... and anybody else who would answer the phone. The phone rang forever and no one would pick up. It was ridiculous. Days Inn does better than that at a much lower room rate. The hotel is older and in need of upgrades. The Italian […] restaurant was very good however. Read moreGenuine Hotels.com guest review
Hotel was nice and the room was comfortable. The problem is the noise. I stayed on the 3rd floor which was right above the valet and smoking section. I had to call the front desk to complain due to the loud noise from all the smokers out front. The desk advised they would send up earplugs but never delivered. Not worth the price.Genuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Mr. Hbanker, Thank you for taking the time to complete a review on your recent stay here at the Crowne Plaza Ravinia. Please accept my sincere apologies for the noise you encountered during your recent stay here. I have certainly reviewed with the department heads and security involved, to ensure we do not have a recurrence in the future.Hopefully you will visit us soon to experience our complete guest room renovation and new product here at the Crowne Plaza. Danny Hiatt General Manager
"Beautiful Hotel close to Perimeter Mall"
Beautiful Hotel, but they did not tell us they were renovating the floor above the one we were on. The jackhammering was horrible! They could have informed us, or placed us a higher floor, but they didn't, they worked until 5:00 pm, then, unbelievably, they started again at 10:00 AM. We were furious, forget sleeping, relaxing or anything, we couldn't […] hear each other to even talk in our room! And to top it off, the water in our shower would not get hot, nothing like a cold noisy shower. Read moreGenuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Traveler, We truly appreciate your taking the time to complete a survey regarding your stay at the Crowne Plaza Ravinia. I would like to personally apologize for the issues you encountered during your stay with us. We hope that you will return to see the results of our beautiful multi-million dollar room renovation. Warm regards, Danny Hiatt General Manager
"Old and in need of repair, desperately!"
My husband and I have not been able to go out in quite some time, so I wanted to select a hotel I knew was extremely nice. In addition the fact that La Grotta Italian Restaurant was downstairs was a plus. The room itself on first glance was pretty good. Then I noticed the lighting was quite dim. Upon further examination, I knew why. The entire corner […] of one wall as you enter the room, #204, is cracked off of the corner bead, which is the metal piece under the stucco or plastering. The carpets had stains on them, along the sliding door the carpet was nasty and above the balcony area the underside of the roof overhang was peeling off in very large patches. When I was in the bathroom, I dropped something and bent down to get it only to see a rusted mess where the plumbing goes into the wall. The walls in there were also stained. We called down to La Grotta for dinner to ask when they stopped serving. We were told 9:30 PM. When we arrived, we were rushed to order, eat, and leave. Apparently they were setting up for a very large party the following day. It was not a pleasant dinner to say the least. Read moreGenuine Expedia guest review
"Mixed customer experience"
Positives: Location. Courteous staff. Above average fitness room. Clean room. Complimentary WiFi in room and surface parking. Negatives: construction work on floor above created ongoing noise during the day and the hotel should not have placed us in a room like that. When we arrived, there were two bags of garbage and two large piles of dirty linens […] outside our door in the hall. After 24 hours, I called to ask if it could be removed. Our bathroom did not have one towel rod or hook. We could not get the room temperature to adjust to the setting (stayed 4 nights). Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Lisa, We greatly appreciate you taking the time to comment on your stay with us here at the Crowne Plaza Ravinia. It is nice to hear that you found the staff very courteous and your guest room very clean. I do apologize for the ongoing construction and noise levels you experienced, but I am happy to say we are completely finished with a brand new and sensational guest room product. I hope that you will return soon to experience our newly refreshed guest rooms. Again, we really value your comments. Warm regards, Danny Hiatt General Manager
"Pleasant stay close to shopping"
The hotel is located directly across from Perimeter Mall and there is plenty of shopping and restaurants in the area. The hotel is also conveniently located right off of Interstate 285 and very close to 400. I enjoyed the stay and will be back.Genuine Expedia guest review
Response by Crowne Plaza Atlanta Perimeter at Ravinia Dear Neicy, Thank you for your 5 star review regarding your stay at the Crowne Plaza Ravinia during the Holidays. We look forward to your next stay with us. Warm regards, Danny Hiatt General Manager
"Close to shopping, bustling"
Valet parking was overwhelmed and therefore slow. Room was very nice but cold and noisy with the door or door lock rattling all night. Great location for shopping at perimeter mall. Staff was courteous and helpful.Genuine Hotels.com guest review
"Shuttle service made shopping and dining so easy!"
The staff, the facility, and the service were impeccable. The complimentary shuttle service was especially appreciated by us, since our group was four women who were there to shop and eat! We parked our car on the first day and didn't move it until we left to return home three days later! This area is perfect for grand-scale shopping and wonderful restaurants, […] all within a two-mile radius of this hotel. The only improvement needed would be to have mini-refrigerators in the rooms. That was a little inconvenient, but that's the only suggestion I have. This hotel is not brand new but has been very well maintained and updated except for that one thing. We had a wonderful trip and appreciate the friendliness and courtesy of the entire staff. All four of the ladies in our party agreed that we will stay there again. Read moreGenuine Hotels.com guest review
"Great potential but poorly managed"
Great location to Perimeter Mall but if from out of state, stay around Lenox Mall. Hotel restaurant was closed on a Saturday night. Bar service was well below average and food almost unedible. No view from just average room.Genuine Hotels.com guest review
Everything was great. Only thing water would never great hot... ughhhGenuine Hotels.com guest review
It's not worth the money for one night since it's expensive even the water you need to pay for it to make your coffe in your roomGenuine Expedia guest review
Stayed there one night for business. The location to Perimeter Mall with a good selection of restauarants nearby as well as easy access to 285 was a definite plus. The room and bathroom were mid level: the bed was comfortable and clean; the shower was adequate, but there was a little mildew or some discoloration around the perimeter of the shower and […] some caulk that needed to be replaced. The room was quiet. The lobby area is nice and well kept. The cost was a little high for the room, but overall no major complaints. Read moreGenuine Expedia guest review
"Nice hotel, great location, great staff"
My room was very nice and clean. The bed was very comfortable. The staff was very nice and accommodating. Close to great shopping and restaurants. Also close to major roadways, so it's easy to get to and from.Genuine Expedia guest review
"My New Favorite Atlanta Business Hotel"
What can I say, love the location, surrounding area for a quality business stay in Atlanta! The hotel and staff were first rate. Starbucks, Perimeter Mall with its quality restraunts made for a comfortable stay. The room was great, the only comment was the toilet paper holder was missing in my room-big deal!Genuine Hotels.com guest review
WOWGenuine Hotels.com guest review
This hotel was ideal for a quick weekend getaway. Everything was located in the hotel, where we didn't have to leave. The food and alcohol beverages at "the mix" lounge were superb! The staff were all friendly and the guest were too. The hotel was also beautiful and updated to fit a contemporary style. The only compliant is that the cleaning staff did […] not clean our bathroom. Will definitely be back! Read moreGenuine Expedia guest review
"THIS is a Crown Plaza?"
Does anyone remember when a Crown Plaza was a nice, upscale hotel? Well THIS one isn't! It is tattered and worn and well beyond its useful life, to say nothing of filthy. It's one of those places where you don't want to take off your shoes in your room for fear your feet will hit the ground and pick up some infectious disease. I WILL NOT stay there […] again. Read moreGenuine Expedia guest review
"Great hotel for the $"
Just looking for a place for the night to get away with my wife. Great price $70 for a Saturday. Comfortable clean just perfectGenuine Hotels.com guest review
2nd stay there and loved it.Genuine Expedia guest review
"Rooms are nicer than the hallway so don't despair"
Convenient. Small bathroom. Dingy dark dated hallways. But otherwise clean. Nice grounds and water featuresGenuine Hotels.com guest review
"staff was great"
our stay was great although just for one night but when we checked in they had no more king suites available. the front desk staff was nice they upgraded us to a double suite room gave us comped drinks access to the club house floor and were just super helpful. i will stay again.Genuine Hotels.com guest review
"Great value at Executive level"
Enjoyed staying at the Crowne Plaza executive floor which included access to the executive lounge. I have stayed many times at the Crowne Plaza but this was the first time I got access to the executive lounge through expedia. Excellent value!Genuine Expedia guest review
"Quick business trip."
I wasn't in the room much, but there were a few annoyances I didn't bother to report. The overhead lights in the bathroom didn't fully turn on and kept flickering. Also, the sink didn't drain properly (sink would fill up quite just washing hands and took a good 10 minutes to finally drain). Bed was also like sleeping on a concrete slab.Genuine Expedia guest review
"Good for business"
Was there for a weekend conference. The room was nice and spacious, had free wifi. Front desk and bar staff were very nice and helpful!!!Genuine Expedia guest review
"Girls Weekend Getaway Weekend Atlanta Perimeter CP"
Two of my best friends and I visited for 2 nights. We immediately were impressed with the exterior look of the hotel and equally in awe of the lobby with full grotto. It was quite impressive. The room was also nicely laid out to be a corner room. The beds were comfortable, the shower was hot, and the temperature was easily adjustable. Housekeeping tried […] to service our room while we were sleeping in and forgot to come back while we were out. They did come upon request to collect garbage and provide clean towels. I was happy with this, my friends were not. Read moreGenuine Expedia guest review
"Clean and Convenient"
The purpose of my visit was to take my daughter to Music Midtown Festival. The Crowne Plaza worked beautifully. Great shopping and dining very conveniently located across the street. And being only two blocks from the Dunwoody MARTA station, we easily jetted to midtown with no parking worries at the festival. The hotel is clean, up to date and with […] comfortable beds. The beautiful waterscaping in the lobby is a unique feature. Breakfast was good and reasonably priced by hotel standards. We didn't dine there in the evening butI have heard very good things about La Grotta from relatives who live in Atlanta. Read moreGenuine Hotels.com guest review
We were very impressed with this hotel. We were in town for a weekend stay to visit family. This is one of the largest hotel rooms I have ever stayed in. Beds were very comfortable and the room was very clean. Pool was great, only thing that was missing was a hot tub. Great location, mall is directly across from hotel. Loved the free parking and free […] internet access. Great deal on a great hotel. Read moreGenuine Hotels.com guest review
"Great for downtown"
I got a great deal on this place, but if you're heading downtown like I was, the Crowne Plaza is only a few blocks from the MARTA stop, so you don't have to fight the traffic. Right next to the mall too, which is convenient. My real only complaint was that internet costs $9.95 a day here and as available as wireless is anymore, to charge anything close […] to that, or really, anything at all is absurd. Pool was also ice cold, which was disappointing. But overall, would stay here again. Read moreGenuine Hotels.com guest review
"Great Location, Average Hotel"
I happened to stay at this hotel on the evening of 21 Aug 13. I was in town for a business conference and my conference was at another hotel right down the street. I choose this hotel because I wanted to stay close to where my conference was going to be held the very next morning. I checked into the hotel around 9:30 pm that night, upon arrival I noticed […] the nice lobby and the nice waterfall in it. As I proceeded to check in, I was helped by a front desk clerk who was more than helpful and offered a couple places for me to find entertainment for the evening. I guess she was just so excited to get off because her birthday was in two hours lol. First thing that I noticed once I got on the elevator was the "odor" and dark stains in the tiles and on the walls. There was a STRONG smoke odor lingering in the room. I asked for a king and received a twin double (not a big deal because I was leaving the very next morning). One of the beds was extremely clean and made up but the second bed somebody had just gotten out of it and they didn't even bother to make it up. Needless to say i slept in the other bed. There was cobwebs in the closet and the corners of the room. The bathroom was VERY outdated and there was some stains on the tiles in the shower. Nice counter top though! I was comp and free breakfast buffet for my troubles. Food was great since I didn't have to pay for it. Valet parking was horrible! I wouldn't stay here again if i had a choice. Sorry Read moreGenuine Hotels.com guest review
"Great place to stay."
This was a great stay and every staff member I met was great.Genuine Expedia guest review
Our room was small/cramped. There were holes in the sheers and holes in the sheets. Seriously this place cannot afford new linens and sheers?! There was hair in the bathroom floor that was not ours---really?! We waited for 40 minutes for the shuttle to take us to the restaurant!!!!! Other than that we had breakfast downstairs (buffet) delicious and […] a super waiter named Gabriel. He deserves a bonus! The grounds are superb too bad the room stunk. Read moreGenuine Hotels.com guest review
"Great property at convenient location."
Excellent experience I will be back.Genuine Hotels.com guest review
"Never again :)"
The walls are so thin and the doors have no buffers. All night and early in the a.m. doors are slamming. The staff promises to send engineering for services and they never arrive... I forget to replace "do not disturb"... 8am house keeping walks into room. UUUGGGHGenuine Expedia guest review
"Stayed here several times"
It's not a horrid place, but there are a lot of inconsistencies. The lobby and grotto are awesome, my room had a poorly flushing toilet, lousy A/C, peeling wallpaper in the bathroom (with mold), and rickety faucet knobs... The building shows its age, but with my meetings being a 1 minute walk from the hotel and its price works with my corporate policy, […] I keep coming back. Read moreGenuine Hotels.com guest review
"Good, but could be better"
Somewhat dated.Genuine Hotels.com guest review
"Chron has mold"
Room appeared t be clan but AC was leaking and rug was wet and mold was on floor and wall. The mold on the carpet and walls covered approx. 10 square feet. This appeared to be that way for a while because the furniture was moved so we would not notice it. WE told to front desk and showed them pictures and there was not offer to move us or refund our […] money. The staff did not seem to care that there was an issue. For a 4 star hotel with 2 adults and one child the beds should have been at least queen sized and were not. Horrible hotel experience . Read moreGenuine Expedia guest review
i was so disappointed that the first night of my stay the pool was closed. The pool was available the second night, however it was so many people in it at 12 midnight we couldn't enjoy ourselves so we didn't bother to get in. The pool was one of the main things that attracted us to this hotel. that totally sucked...Genuine Hotels.com guest review
"Getting a little tired"
Nice clean rooms but fittings were a little out dated. The rooms could do with a refresh.Genuine Expedia guest review
The hotel staff, across the board, at this Crowne Plaza at Ravinia was the worst I have ever experienced. From trying to check in on the first night, it was difficult to get anyone to even acknowledge me at the counter. Calls to the shuttle service went unanswered EVERY time. After checking out and explaining that I needed the shuttle to take me to […] the closest Marta stop so that I could get to the airport on time and not MISS MY FLIGHT, I waited OVER AN HOUR and asked for help from everyone from the clerks behind the front desk to the valet attendants outside. No one could or would help. I found the concierge on duty in a break room with her feet propped up. She proceeded to tell me there was nothing she could do for me. Finally, the manager came out and drove me and three other guests to the marta stop. I made it to my gate at the airport just as they were closing my flight for boarding. I barely made it! I will never stay at this hotel again and would not recommend it to anyone. Read moreGenuine Expedia guest review
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