Liked the rooms and it had comfortable bedsGenuine Hotels.com guest review
Customer service could use improvement, room wasn't very clean, and the noise kept me upGenuine Hotels.com guest review
I always enjoy staying here, the staff at the front desk always treats me very well, and remembers my first name every time I arrive, great service!Genuine Hotels.com guest review
To start off with, when I arrived to check in, I was told that there was an extra 25$ a night. I told the lady at the desk that I was given a price and that I had it in black and white. She said there was a 25$ deposit for each night you stay if you're paying with cash. I reserved 3 nights! Yes I did get the 75$ back when I checked out but that sort […] of deposit should be disclosed when reserving the room. It's not in there" Birdie". Plus, why is it that I can't use hard working American money in any soda machine there. They only accept "plastic"! Read moreGenuine Hotels.com guest review
"Nice getaway outside of Dalls"
This was a very friendly and courteous staff. The room was in great condition and well decorated. We were comfortable from the time we arrived to the time we checked out. Will stay again when in the area!Genuine Hotels.com guest review
Huge room. A bit outdated but still nice. Front desk people were very friendlyGenuine Hotels.com guest review
My house had flooded and I needed a few days to get "out of the way". This was perfect.Genuine Hotels.com guest review
Nice hotel with large roomsGenuine Hotels.com guest review
The hotel is located near many businesses. It had a wonderful breakfast and was clean. My only issue was our room was at the back of the hotel and the apartment complex that was adjacent didn't look so nice/safe.I was worried about our vehicle being parked in the back because it was a very remote parking lot area. Probably would look for somewhere else […] to stay on my next visit. Read moreGenuine Hotels.com guest review
"Hotel rooms closest to the Highway are Noisey"
The hotel staff was very warm and welcoming. The room was very clean and the bed and furnishings were comfortable and looked as if they had just remodeled the rooms. The only downside to my stay was that my room was the last one down the hall closest to Highway 75. Between traffic all hours of the night and people walking by my window laughing and talking […] loudly, I didn't get much rest. I'm sure had I been in the exact same room in the middle of the hotel where the window wasn't facing the busy highway, I would have slept much better without constant interruption. Read moreGenuine Expedia guest review
"Walking distance to downtown Plano and DART."
Nice hotel very conveniently located to downtown Plano. You can walk to fast food or nice sit down restaurants. You can also walk to the DART for transport to Dallas. We used it to go to the Dallas Musseum of Art, Dealy Plaza and DFW airport. Hotel is comfortable and clean but older and not up to date. It was comfortable for us and I'm usually very […] picky. I accepted it for what it was because it was clean. Don't try to take food out of the restaurant to eat in your room. My husband was practically scolded for trying to bring me a bagel. Read moreGenuine Expedia guest review
"Returning Guest Finds Standards Maintained"
Room was spacious & well laid out. Convenient swivel mounting of flat screen TV allowed for viewing either from living area seating or bed. Enjoyed tour of nearby Southfork Ranch.Genuine Hotels.com guest review
Very pleasent every time I go there, the front desk people are fantastic, very friendly, and very quick to satisfy your every request!Genuine Hotels.com guest review
Our stay at the hotel was pleasant, but the online pricing/hotels.com info on what is included as a "Southfork Ranch Package" is INCORRECT. Reservations made online, not directly with the hotel, DO NOT INCLUDE a full breakfast (upcharge for anything other than Continental Style),and no suvenier given by the hotel after going on the tour. ALL in all, […] the online booking cost $15.00 more than if I booked this directly with the hotel. SOOO SAD. Read moreGenuine Hotels.com guest review
Business trip. Guessing the property was built in the early 80's. Its cleaned but aged. Rooms do not have adequate power outlets. Had to pull the bed out to find a power outlet for cell phone charging. Unplug a lamp for computer tablet charging. Internet would not support outlook email. TV's in room very old. Staff was nice. Hotel was clean. Bed was […] okay. Read moreGenuine Hotels.com guest review
Loved the stay there. Had some issues at first with room keys, however the staff there was very helpful in getting me comfortable. Had a great breakfast. great wifi. good night sleep.Genuine Expedia guest review
"pur year anniversary"
I loved the fact I checked in real fast, they told me that there was room service til 10pm. That was good because I didn't plan to leave the hotel! I proposed to my girlfriend that night. We watched to watch a pay movie, but they said it was having technical difficulties. So we made the best out of channel surfing! Had room service about 8pm pizza an […] fried cheese cake it was pretty good next morning we got to breakfast about 9am. Over all I'd go back maybe in the summer an go see the ranch.:) Read moreGenuine Hotels.com guest review
Clean hotel, Good Staff. The hotel itself is OLD and very 'dingy'. Value was pretty good.Genuine Hotels.com guest review
"Unexpected Christmas Day Gift"
I stayed here because my son and future daughter-in-law overbooked there small apartment. I had never stayed here before but it was close to the apartment. I arrived in town @ 6:00 am Christmas morning. I had driven from Florida. The clerk told me that she wasn't suppose to check me in until 2:30pm. But stated that she understood my dilemma and check […] me in anyway. The room was clean and quiet. I really appreciated that. I was dog tired an frustrated. She saved our Christmas. Read moreGenuine Hotels.com guest review
could have done without the hair in/on the bathroom tub drainGenuine Hotels.com guest review
"Not over welcoming"
From the start checkin saff really was not real wecoming they seemed more worried about getting your credit card and making really sure that you knew that therewas an upcharge if you wanted a hot breakfast . We got a$200 charge for smoking in our room when we where not there . The next morning we went to get coffee it was out of a machine in paper cups […] . T his hotel should have been rated a two star . Read moreGenuine Expedia guest review
Very nice. Great staff.Genuine Hotels.com guest review
"Quiet convenient hotel for a night"
Would have like to have been offered a balcony/patio as I had last visit.Genuine Hotels.com guest review
"Great Hotel in the metroplex"
Great staff and great hotel. Clean comfortable perfect for an overnight business trip. My only con is if you are in any rooms towards the front of the hotel, it faces a major highway and you can hear all thr traffic. Made it hard to fall asleep.Genuine Expedia guest review
"Clean and comfortable close to home"
This room was very clean and comfortable. It was nicer than many hotels that I have stayed in that were much pricier. I had to stay due to plumbing not working at our home following the ice storm. It was so nice to stay very close to home and not pay an outrageous price. Would definitely stay again or recommend to relatives who come to visit.Genuine Hotels.com guest review
I thought the hotel offered excellent accomodations for the price big plus that they took dogs and offered handicap access to tubGenuine Hotels.com guest review
Wonderful. I will be back.Genuine Hotels.com guest review
"Great Texas hospitality"
I had two small dogs and the facilities and cost were fantastic for pets. Highly recommendGenuine Hotels.com guest review
"Fine, quiet room"
Clean facility, convenient location on freeway service road. Would not allow continental breakfast to be taken to my room ( a first for me).Genuine Hotels.com guest review
"Clean, comfortable, quiet"
I was in the Metroplex for a 2-day business trip, having driven up from Houston. Most of my appointments were in N. Dallas area so the location on Hiway 75 in Plano was convenient, especially since I didn't mind using the toll roads. I only needed a room for one night. The rate for one night was very reasonable considering the overall quality of the […] room and facility. My room was clean and comfortable and the staff very pleasant and the $4.95 breakfast was better than expected, with REAL eggs, bacon, and pork sausage (instead of the now typical chicken!). Only two complaints: 1) The TV was an old-style tube and there was no channel guide in the room. The hotel menu on the TV only indicated what channel(s) you could buy. 2) Check-out time was given as 11:00 am and since my first appointment that morning was not until 10:00 am, I was in no hurry. Yet promptly at 9:00 there was a knock on the door from the cleaning crew. Not a big deal in and of itself, except the lady seemed annoyed that I wasn't ready to leave yet. Read moreGenuine Expedia guest review
"Easy access to all of Dallas"
great hotel, good breakfast !Genuine Hotels.com guest review
"Rude, Poor Service, Smelled Musty"
The hotel clerk was quite rude when I checked in. I was there for a convention; when I asked where it was being held in the hotel, he gave a vague answer... when I repeated my question, he responded by telling me where the elevator was located. The room, while appearing to be freshly renovated, smelled old and musty. And the room heater stunk. Although […] most the convention members were placed in rooms away from the street, I was placed in a room close to the freeway. Because the hotel is on a freeway, heard freeway noise all night. MOST APPALLING was the restaurant! First, the posted hours are NOT the hours actually open. Second, went to The Lobby restaurant (the only one open at night) and sat at a table for 15 minutes and was completely ignored by all the waiters... one even went half way around the restaurant when serving food at a table near me to avoid walking by my table. Fortunately, there are lots of other restaurants nearby. Third, same horrible service the next morning with continental breakfast. The only thing positive I can say about entire the hotel is that the continental breakfast was actually quite good, in spite of the horrible service. I think the hotel was completely overpriced. There are newer, cheaper ones nearby. Read moreGenuine Hotels.com guest review
I thought the rooms would be more updated and the bedding more comfortable.Genuine Hotels.com guest review
Stayed here because of a conference at the hotel. Staff were helpful in providing late checkout.Genuine Hotels.com guest review
"Closest hotel to southfork ranch."
Nice hotel like walking into a time warp but very nice, carpets could do with renewing.Genuine Expedia guest review
Nice hotel, good continental breakfast, reasonable ($5) upgrade to hot buffet.Genuine Hotels.com guest review
"Great Hotel in Great City"
Great hotel, classy rooms and very helpful staff, I recomend this hotel to everyoneGenuine Expedia guest review
Very relaxing!Genuine Hotels.com guest review
Everything was fine except the continental breakfast. I went downstairs to get coffee and was not allowed to take my coffee to my room. Then they check your name off a list before I could get coffee or anything else, which to me made me feel uncomfortable. I always drink coffee while I am getting ready for the day. Other hotels we have stayed at, allow […] us to get coffee and anything thing else without having someone check our names off a list. We are also allowed to take our coffee to our rooms. Your hotel doesn't. That's the only complaint we have. My husband wasn't happy because he is disable and had to go downstairs for coffee. Read moreGenuine Hotels.com guest review
"hotel is run down"
This hotel is very run down. The beds are hard as a rock and everything is outdated. I will say the room was clean, but had an old, musty smell. The breakfast was sad - room temperature milk in a large jug that everyone must share, etc. You had to pay $5.00 per person extra to upgrade to eggs and sausage/bacon. Based on the condition of the hotels, […] this was not appropriate. I have stayed in much, much nicer hotels that serve a complete breakfast/buffet to all guests. Maybe this appeals to those that are nostalgic for Dallas, but even then, there are only cheap posters of the characters on the walls. I would definitely not stay at this hotel again and would not recommend it. Read moreGenuine Hotels.com guest review
"Very happy - Clean rooms"
A suite at this hotel is cheaper than a standard room at a name brand hotel. Huge in size. Nice pool/hot tub area. Old carpets and walls inside hallways but extremely clean hotel throughout. In-house food/bar. It was mostly an older crowd staying at the hotel but everyone (guests/employees) were very welcoming and accomodating. Would definitely stay […] again. Extremely great value for the price (Suites). Read moreGenuine Hotels.com guest review
"Several problems PROMPT RESPONSE"
GREAT SERVICE....lackluster accommodation. ...had to call maintenence twice in a 2 day stay first bc the tub didn't drain and the second bc the heater wasn't working....However when we called the desk they had maintenance out in less than 5 min both times and quickly got the problems resolved....then in the middle of the night the ac went out....didn't […] realize it till morning....decent place would stay there again bc of the service...can't expect nothing to ever happen and when it did they were on top of it. Read moreGenuine Hotels.com guest review
"Non Smoking smells like smoke."
Not all appliances stated in description were in the room. TV did not work had to move to another room. I paid in full ahead of stay and they required a fifty dollar deposit at check in? False advertising at best in my opinionGenuine Hotels.com guest review
"Very surprised by this gem."
We wanted to visit ranch so looked on Expedia for somewhere close. saw this hotel and it was so reasonably priced. I always check reviews and trust people are honest and there were really no bad things said and I agree. Although a bit old it is a real hotel with a bar etc unlike the chain hotels that are just a place to sleep. We also twice at chain […] hotels found hookers visiting all night. absolutely nothing like that here it was very classy. There was a poker tournament on when we arrived which was fun to watch and the Balloon festival people were all staying there and they were so friendly and nice. First time in 5 weeks of staying places we sat around a hotel and spoke to nice normal people. We had a nice room with tickets to the ranch and a good breakfast. If you want a big breakfast $4.95 extra but a great choice for that too. Our room didn't have a fridge which my husband needed for medication. Absolutely no problem to them they just said no worries we will get one immediately into your room and they did. The staff were just so friendly and polite. They drove us to the ranch and back in their free shuttle and the gentleman gave us a commentary on the area. We had to catch a flight that night and they said we were welcome to use facilities after check out. Read moreGenuine Expedia guest review
Was a standardhotel no specalitiesGenuine Hotels.com guest review
Decent, but overpriced. Continental breakfast is included, but they want $5 for eggs and oatmeal (I can buy a dozen eggs for 99c!)Genuine Expedia guest review
"Close to family."
It was interesting. Old mixed with new . Was surprised to see the old phone and TV but it was perfectly ok with us. The bed was very comfortable . I would stay there again .Genuine Hotels.com guest review
I was very pleasantly surprised with the Southfork Hotel. I always price shop and sometimes wish I had paid more. Not this time! It is a lovely, clean hotel and the personnel were friendly and competent. I will definitely stay there again. The only thing I didn't like was I thought the breakfast buffet was free. The continental breakfast is free but […] you have to pay approximately $5 for the hot meal. That irked me at first, but it was well worth it. The made to order omelets were out of this world and the waffle in the shape of Texas made me smile. Read moreGenuine Hotels.com guest review
"Southfork Hotel visit"
The hotel desk staff, housekeeping and dining room staff were all pleasant. Checkin and checkout were quick. Our room was ready when we arrived. The entire premises was very clean from the parking lot to the lobby to the rooms. There was plenty of parking. The free continental breakfast was OK however, the coffee was always cold and they could have […] kept the selections refilled for those that eat a little later. Read moreGenuine Expedia guest review
This hotel blowed my mind, it was really big, nice & very clean, comfortable. Lots of good restaurants in less than miles distance made it even attractive...Genuine Hotels.com guest review
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